Occidental Punta Cana - All Inclusive Resort3.5 out of 5.0
Recent guest reviews
I was in punta cana participating in different activities i loved the food and the entertainment the shows and the weather. The service is exquisite, the staff from the entertainment team are amazing Andri, Chocolate, La diva, Cushy and Alejandro gave the best entertainment thank you very much for all the staff in the hotel.
It is a little long but hopefully well-organized and helpful! Happy vacation hunting! Front Desk: The staff was friendly but quiet and slow (it is island time). However, despite their friendliness, check-in was a NIGHTMARE. I read this previously and disregarded it. I personally got the impression that the hotel is overbooking and that it is not the staff’s fault. It took us over 4 hours to get a room and 24-/+ hours to get the upgraded room we paid for. Ultimately, be prepared to wait and wait and wait…. Staff: The staff was mostly quiet and talked among themselves but are polite. They don’t smile as much as Americans are accustomed to but that doesn’t mean they aren’t pleasant. Just smile and be polite towards them. Any bartenders or servers who I saw regularly, I tipped a bit throughout each day and received even better service in return. I tipped my maids well and my room and mini-fridge were always well-tended. A special thank you to Pedro and Wilda in the First Club restaurant and bar!! Room: Despite our initial issues we were in building 26 for both. This building is fully renovated with an elevator and close to the beach. Both rooms are nice and updated. The beds were incredibly comfortable. The photos included here are of the ocean-front suite. The shower had lots of hot water and decent pressure. The Jacuzzi on the front deck was slow to fill but definitely hot and a nice addition. My biggest issue was the toilet. By day three it was no longer flushing. They “fixed” it but it never really worked properly again and we had to constantly be careful what we put in it. It was obviously frustrating to not have a fully functioning toilet for most of our vacation! Pools: Large, clean and well-maintained. I’m not one to sit at the pool all day (beach person) but there seemed to be lots of chairs. Beach: 100% the best beach ever! You can walk for miles (literally). There is a reef further out that breaks the waves so when the water reaches the beach the waves are not too big. It’s clean and the sand is perfect. Yes there are people walking up and down the beach selling things but a simple “No gracias” or just ignore them works fine. I try to remember that they are people too and just trying to make a living. None of them are rude. Even bringing them a bottle of water from time to time is a nice gesture. I read that the average daily income in the DR is about $20 USD a day, so be nice. :-) Bars: Lobby bar has a nice drinks menu and good service. Swim up bar is ok. Normally they are kind of fun but this one has pool water cascading behind the sitting area which is kind of gross to walk through with a drink and it seems to be in the shade a lot. We only went twice. The upstairs pool-bar is small but sufficient for occasional stops. The beach bar…well, I now know why people bring gallon-sized insulated cups; it’s this place! The line-up is endless. Numerous times I counted over 20 people waiting. YUCK! If you are able to upgrade to First Club, this is one of the top reasons. Entertainment bar is only open after about 7:00 pm but the service was good. The bar on the outdoor upper level near the restaurants has good service also. For the most part, all my drinks were well-poured (and I do enjoy to imbibe in fun drinks on vacation) Restaurants/Food: Buffet for dinner has a nice variety and service. Buffet for breakfast…again the line-ups are horrendous and another great reason to upgrade to First club if possible because the buffet is the only place for breakfast. We ate at all the a la carte restaurants and although all were good, our favorites are ordered as follows: Italian, Steakhouse, Oriental, Mexican, and Seafood. After 6:30 p.m. the Taqueria and Pizza shop are open. The pizzeria has fresh dough and makes it to order. Good late night munchies and both places will serve you at a table if you ask. Entertainment: We don’t tend to stay up late while at resorts and all the shows start at 9:45 p.m. We saw the Cabaret and it was fun. We heard good things from others about the shows. Grounds: Very nicely kept by the grounds staff. Most of the public bathroom facilities are pretty nice with the exception of the pool bar bathrooms. I didn’t see any bugs; not even a fly. The beach is very clean and the security and lifeguards are always present and on alert, even if you can’t see them! Weather: Clearly this has nothing to do with the resort but we had great weather for all but one day. Overall: This resort is nice, clean and family-oriented; we didn’t hear any late-night partying and barely saw any wild behavior during the day/evening. Management needs to desperately address the check-in nightmare and the horrendous line-ups at the beach bar and morning buffet. This could be a deal-breaker for me if I were to want to return and not be able to upgrade to first club. If you are considering going and cannot upgrade, bring a darn BIG insulated cup and your patience. Keep in mind that these people make very little money to our standards and tipping them does improve their lives. Also please keep in mind that this is not North America and things will be different from what you may be used to. Oh and do NOT drink the water!! Honestly, with the upgrade this was one of my best all-inclusive vacations ever.
Just returned from our 3rd stay at Occidental Punta Cana. Found our trip to be fantastic, from the newly renovated room in section 23 to the great service provided by all the servers and staff. There were lots of available chairs at the beach and around the main pool area. The food at the buffets were fantastic, including all the desserts. Came back from each meal fully satisfied with it all. Plan on returning next year to paradise--Occidental Punta Cana. Thanks again to everyone there.
After we checked in we went to our beach front room that we purchased, we were told it was "occupied". We Went back to the front desk and was told to come back tomorrow and we would have a beach front room. Upon check in were we NEVER told where we could eat or the process of reserving at one of the five restaurants. We were never told about any activities at this resort. We were told NOTHING about the resort. We Went to the desk the next day and was told there were no beach front rooms and to come back tomorrow. At this point we were very frustrated as we felt we would never be able to get our room we purchased. We were sent to the customer service and the gentleman that was helping us told us there was nothing he could do to help us as his supervisor was In a meeting, I told him we would just sit and wait. It turned out that his supervisor was sitting right next to him. We spent at least 2 hours trying to get results until she finally acknowledged us. The supervisor was Johanna Brea and after our insistence she promised us we would have our room the next day and upgraded us to the Royal Club for our inconvenience. This was a good thing as the drinks we ordered from the "regular" guests bar were less than consumable. I could not even finish mine and I was actually prepared to go off the resort and purchase my own alcohol. My suggestion would be to upgrade if you do stay here. We did go back to the "regular" bar one afternoon as it was in the lobby and we were scheduling an excursion and wanted a drink. I noticed Grey Goose on the shelf and ordered that and was told "that is only for display". Again, the alcohol is very bottom shelf. We did go back to see Johanna the next day and as she promised we did get our beach front room. We were very pleased with our room and the view, however we feel if we had not been persistent we would have gotten the "we don't have a beach front room, we'll get you one tomorrow" story the whole time we were there. I don't feel we got the full experience of the resort as we never received any sort of orientation for anything. The staff at the Royal was amazing and the food and service was exceptional. The check out process was a disaster. We went to the front desk the day before check out to be sure of what we needed to do. We were told that as we were members of the Royal club that we needed to check out with them. So, on check out day we went to the desk at the Royal club and told them we wanted to check out and needed a cart to get our bags. The staff at the Roual club called our travel agency to confirm pick up time. We went back to our room, got our bags and waited for the cart. Waiting for some time at the lobby for our ride to the airport and was never told we Needed a check out ticket (which we did not get when we checked out) When our bus came to get us they asked for our check out ticket - which we did not have. So, we had to go to the desk and straighten that out. Thankfully our driver was understanding and waited for us. The beach was beautiful and the hotel was beautiful. We just don't feel we had the chance to experience the resort and what they had to offer.
We r at the resort now. The buffet is good. A la carte Restaurants are not good, and the services is so terrible food is just ok. Oriental is bad both food and services... somebody told us try tip before to get better services Do not take building 12, rooms are old, bathroom, plumbing, telephone, clocks are broken... people were moved out...request for 24,25,26. Hard to communicate since housekeepers do not speak English.... Reception is not good too, we requested for repair few times...never come. Raining on and off during the day, u can find umbrella in most rooms but We don't so when we requested reception reply they don't have enough so stay in room and wait until raining stop....
Beautiful resort and plan to revisit next year. Five Plus Star all the way, from the Staff at all the restaurants/buffet/bars, the Entertainment Staff/Shows, the grounds Keepers/Maids/Security. Thank you all again. Gracias!
No matter what resort you go to, you can find both good and bad. Night 1 of 8, we found the service to be suspect...and after talking with some other members (we are first club members), we were told that the $50MM renovation shut down this resort for a few months forcing most of the staff to find other jobs...with that said, we gave the current staff a thumbs up for trying. Night 2, we learned how to navigate the 1st club amenities. For example, the "club" has a great chef and all you have to do is ask for something if you don't see it...(ask for omelet's or poached eggs for breakfast). The main buffet has a special area for 1st/royal club members...you can skip the line at the door by showing your bracelet. The 1st club bar at the beach is not busy at all...and the selection is great. At night, we chose to eat taco's/pizza & other goods upstairs...service was decent (much quicker than the other rest's)...but the food was satisfying. We didn't like the Mexican or the seafood (we actually skipped out on our reservation)...we did enjoy the oriental, which surprised me..service was very quick and food was tasty. As First club members, internet service was free and could be used resort wide...I took my laptop down to the beach early morning watching the sunrise and did some emails...no issues at all. Don't let this fool you if your are just upgrading for this trip or using RCI..free internet is only for Occidental First/Royal Club members. Pedro & Ruth in the first club are great...very friendly and by day 2 knew exactly what I wanted without asking. They really try...and they were busy. Wilda made a good drink, but she needed to go to happy school and learn how to interact and smile once in a while. The beach was out of this world...the absolute best. The gym was small, but because the beach was so nice, we made up workouts early in the morning on the beach instead. Then during the day, the first club section of beach was so damn comfortable, it was hard to leave!! I love to dive, and they had the same dive group in DR as they do in Cozumel...however, unlike Cozumel, the good diving was on the other side of the island..so a 2 tank dive was an 8 hour day. Unfortanetly I skipped out on the diving as a result. I didn't want to leave my wife for a full day. There are several pools..the swim up pool bar wasn't very nice...I hated the waterfall that you had to go in and out of with your drink..it was cold and if you didn't have a closed cup..well. Which was another reason to enjoy the beach bar for first club. Lots of beach sales going on...a simple "no gracious" usually worked. But if you do plan on buying anything in town, the beach walkers had what you were looking for and you can bargain them down (make sure you bargain BEFORE you accept...I saw someone pay $75 for braids, then the next person pay only $20...and buy at the end of the day if you can) Our room was very clean, everything worked...although several folks said there water didn't work all the time and some didn't have a/c...but I was very pleased. All in all, we would go back...can't say enough about the beach. But not before I get to Cozumel again...I need to dive.
My family and I ventured down to Punta Cana this year for spring break. We thoroughly enjoyed our trip here. The entire staff was very friendly and helpful. Our favorite part of the trip was our bar tender Wilton Evevas. We made a point to see him everyday while we were there. One of the most kind hearted souls I have ever met. I would recommend this resort to anyone who wants to try someplace new. Their entire focus is tourism here so you are treated wonderfully here.
We go to Punta Cuna every year and it only gets better!!!The women in the Royal Club were all so helpful and extremely friendly. This is the only place we plan to vacation!!! The food in the Royal Club was wonderful, prepared beautifully and quite tastyl.
Execellent! Loved it! Will return! Will recommend! Worth the trip! Great staff! Clean place! Great accommodations! Loved the a la cartel restaurants! Come see for yourself! Great attractions! Loved the excursions! Food was excellent t!
Located in Bavaro, Occidental Punta Cana - All Inclusive Resort is within 2 miles (3 km) of sights such as Jesus Maestro Parish and White Sands Golf Course. This 852-room, 3.5-star resort has 3 outdoor pools along with a marina and a full-service spa. It's on the beach and also near Iberostar Golf Course and Cocotal Golf and Country Club.
Free breakfast is included with your stay. There are ample dining options with 10 onsite restaurants, including La Taqueria, which specializes in Mexican cuisine. Get a pick-me-up at the 3 coffee shops/cafés.
All of Occidental Punta Cana - All Inclusive Resort's 852 rooms are air-conditioned and have an array of amenities, including balconies, sofa beds, and refrigerators. Guests can expect WiFi and 32-inch TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers. Minibars, coffee makers, and free bottled water are also standard.
Occidental Punta Cana - All Inclusive Resort features a marina, a full-service spa, and 3 outdoor pools. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a fitness center.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 540 reviews