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Recent guest reviews

I was here 9 years ago with my friend and everything was awesome that’s why I decided to booked the same hotel for a little get away for me and my family! Pros: our room is in building 24, close to kids pool, kids playground and to the beach! Cons: Staff barely speak English so if you don’t speak Spanish think twice it’s either you learn it before you go in this hotel or don’t book it. Foods in buffet were not properly marked on what food it is so if you don’t eat specific food like we do it’s gonna be a guessing game, and take note the buffet menu were just the same for the 7days that we were there. There are at least 11 restaurants that you can book for a good dinner but you can only book 2 restaurants a day, in 11 restaurants I managed to book only 2 (seafood grill and oriental) because they were all booked as per the guess service, we went to the seafood grill first, we came on time and it took at least 5-10minutes before they sit us, they fill our water glass not even half and never came back to refill it, after placing the order it took 15minutes before they served the appetizers and additional 15-20 for the main course, we’ve waited at least half hour for the dessert that never came until we decided to leave instead of keep on waiting, take note other guests who speaks Spanish gets served first before we do even though we were there first before them! The show sucks! Crew were flirtatious which I find inappropriate! HOTEL NEEDS A NEW MANAGEMENT.

The good: great beach, lots of nice pools, very nice room, a lot of bars and restaurants, the property is well kept, nice show every night, nice gym, most staff were very nice (one exception, I’ll mention later) The bad: as soon as you walk into the hotel they try to sell you stuff (excursions/ to be a member of their hotel chain) and it was very pushy. Same on the beach (trying to sell stuff). The food was ok, but they need more vegan options (as vegans we felt like there was no thought about us, even the veggies had cheese on them at most times), at the restaurants they didn’t even understand the concept of being vegan and they looked at us strangely when we asked to adjust the meal for us. The person who worked at the taqueria was so rude and so unpleasant and I hope he’d be let go.

Near the sea. Great rooms. Friendly staff. Food OK

The first room I was given did not have a working A/C and had leak in the bathroom. The second room smelled bad, like sewer, and the air conditioner never worked properly. Even after mentioning it to the front desk they said they would send someone to fix it. I think we got used to the smell and thankfully the room had a fan which kept the temperature cool enough. They can do much better keep up of the rooms. However, the service at the bars and restaurants was excellent. William Altagracia at the Pool's Bar was excellent with our group. His level of service was above and beyond. At the front desk Esmarlin helped our group when one of us got sick. Food in general was decent in all the restaurants. In general service is great, but the property need more keep up in order to feel that I'm getting my money's wortth.

Everything was very nice, I will go next time there.

Terrific rooms, service, friendly staff, atmosphere, beach, entertainment; in short almost top-notch. The food was very good except for the self-serve "hot" food which was almost always not hot.

plenty of food and pool areas its by the beach and the rooms are very spacious with a balcony has a lot of people but the space that is there accommodates for everything. the restaurants available are great everyday and the overnight bar is one to enjoy with a pizzeria next to it

The food was not as good as I have had at other resorts. Service at restaurants was not as good as I would have expected. I did not like the pool bar having the waterfall right on you. Beach was beautiful. Shows were great!

España Avenue, Bávaro Punta Cana La Altagracia

Hotel highlights

  • Walking distance to Cortecito Beach
  • Free buffet breakfast
  • Free parking
  • Onsite dining

Cortecito Beach is within a 5-minute walk of Occidental Punta Cana - All Inclusive Resort while other popular sites like Arena Gorda Beach are within a few miles (5 km). This 860-room, 4-star property welcomes guests with 3 outdoor pools, 11 restaurants, and free self parking.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 10:30 AM. Enjoy the pool views at El Alcázar, one of 11 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

All of Occidental Punta Cana - All Inclusive Resort's 860 rooms are air-conditioned and have an array of amenities, including free minibar items, sofa beds, and coffee makers. Guests can expect WiFi and 32-inch plasma TVs. Beds sport premium bedding and bathrooms offer rainfall showers. Ceiling fans, laptop-compatible safes, and phones are also standard.


Property features

At Occidental Punta Cana - All Inclusive Resort, guests enjoy 3 outdoor pools, a nightclub, and a fitness center. There's free parking and an airport shuttle for a fee. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. Other amenities at this all-inclusive property include WiFi in public areas, a conference center, and a business center.

Room options

Superior Room - 3 Adults & 1 Child

1 King Bed | 2 Double Beds | Sleeps 4

Junior Suite Oceanfront - Single use

1 King Bed | Sleeps 1

Superior Room Oceanfront - 2 Adults

1 King Bed | 2 Double Beds | Sleeps 2

Superior Room Oceanfront - 2 Adults & 2 Child

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Occidental Punta Cana - All Inclusive Resort

Everyone (83) Couples (13) Family (19)
5
Everyone

By on Mar 16, 2020

Review comment responded on Mar 20, 2020

Estimado Huésped, Gracias por el tiempo dedicado para valorar su estancia con nosotros, esperamos poder servirle de nuevo pronto. Saludos cordiales General Manager Occidental Punta Cana

1
Family with small children

I was here 9 years ago with my friend and everything was awesome that’s why I decided to booked the same hotel for a little get away for me and my family! Pros: our room is in building 24, close to kids pool, kids playground and to the beach! Cons: Staff barely speak English so if you don’t speak Spanish think twice it’s either you learn it before you go in this hotel or don’t book it. Foods in buffet were not properly marked on what food it is so if you don’t eat specific food like we do it’s gonna be a guessing game, and take note the buffet menu were just the same for the 7days that we were there. There are at least 11 restaurants that you can book for a good dinner but you can only book 2 restaurants a day, in 11 restaurants I managed to book only 2 (seafood grill and oriental) because they were all booked as per the guess service, we went to the seafood grill first, we came on time and it took at least 5-10minutes before they sit us, they fill our water glass not even half and never came back to refill it, after placing the order it took 15minutes before they served the appetizers and additional 15-20 for the main course, we’ve waited at least half hour for the dessert that never came until we decided to leave instead of keep on waiting, take note other guests who speaks Spanish gets served first before we do even though we were there first before them! The show sucks! Crew were flirtatious which I find inappropriate! HOTEL NEEDS A NEW MANAGEMENT.

By , from Michigan on Mar 5, 2020

Review comment responded on Mar 9, 2020

Dear Danny, Thank you for choosing us as your holiday destination. Needless to say, we are saddened to read that our holiday offering didn't meet your expectations. Please know that we will take your comments into account in virtue of taking the necessary measures to satisfy all of our guests. We truly apologize for the perceived lack of service, we guarantee that we will look into the issues you may have faced and correct them as soon as possible. That said, we truly hope that you consider visiting us again in the future so we have the opportunity to offer you an unforgettable holiday experience. It was our pleasure to serve you. Kind regards, Marcos Castillo General Manager Occidental Punta Cana

5
Everyone

By on Jan 27, 2020

Review comment responded on Jan 27, 2020

Dear Guest, Thank you very much for taking the time to leave a review regarding your recent stay with us at Occidental Punta Cana. We are pleased to know you enjoyed a five star experience. We will be glad to host you again. It was truly a pleasure to serve you. Best regards, Marcos Castillo General Manager Occidental Punta Cana

4
Partner Couples

The good: great beach, lots of nice pools, very nice room, a lot of bars and restaurants, the property is well kept, nice show every night, nice gym, most staff were very nice (one exception, I’ll mention later) The bad: as soon as you walk into the hotel they try to sell you stuff (excursions/ to be a member of their hotel chain) and it was very pushy. Same on the beach (trying to sell stuff). The food was ok, but they need more vegan options (as vegans we felt like there was no thought about us, even the veggies had cheese on them at most times), at the restaurants they didn’t even understand the concept of being vegan and they looked at us strangely when we asked to adjust the meal for us. The person who worked at the taqueria was so rude and so unpleasant and I hope he’d be let go.

By , from New York on Jan 25, 2020

Review comment responded on Jan 27, 2020

Dear F, We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us. We sincerely apologize for being unable to meet your expectations. That said, we have taken your comments about our food selection and perceived lack of service into consideration. We are constantly refreshing and renewing our services and facilities to ensure that our guest want to return year after year, which is why we guarantee that we will make the necessary improvements. Once again, we thank you for choosing to stay at the Occidental Punta Cana. We hope to host you on your next visit to the Dominican Republic. We guarantee your next visit will be far better than your last. It was our pleasure to serve you. Best regards, Marcos Castillo General Manager Occidental Punta Cana

4
Everyone

By on Jan 22, 2020

Review comment responded on Jan 22, 2020

Dear Guest, We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us. We are glad that in general we were able to have satisfied your expectations. That said, we are constantly refreshing and renewing our services and facilities to ensure that our guest want to return year after year, which is why we guarantee your next visit will be far better than your last. It was our pleasure to serve you. Best regards, Marcos Castillo General Manager Occidental Punta Cana

4
Family

Near the sea. Great rooms. Friendly staff. Food OK

By on Jan 21, 2020

Review comment responded on Jan 22, 2020

Dear Guest, We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us. We are glad that in general we were able to have satisfied your expectations. That said, we are constantly refreshing and renewing our services and facilities to ensure that our guest want to return year after year, which is why we guarantee your next visit will be far better than your last. It was our pleasure to serve you. Best regards, Marcos Castillo General Manager Occidental Punta Cana

3
Friends

The first room I was given did not have a working A/C and had leak in the bathroom. The second room smelled bad, like sewer, and the air conditioner never worked properly. Even after mentioning it to the front desk they said they would send someone to fix it. I think we got used to the smell and thankfully the room had a fan which kept the temperature cool enough. They can do much better keep up of the rooms. However, the service at the bars and restaurants was excellent. William Altagracia at the Pool's Bar was excellent with our group. His level of service was above and beyond. At the front desk Esmarlin helped our group when one of us got sick. Food in general was decent in all the restaurants. In general service is great, but the property need more keep up in order to feel that I'm getting my money's wortth.

By on Jan 4, 2020

Review comment responded on Jan 9, 2020

Dear Taina, Thank you for providing us with feedback. Needless to say, it is very disappointing to hear we failed to offer you a pleasant holiday. We sincerely apologize for our shortcomings and hope that you can find it within yourself to give us another opportunity. There is nothing more important to us that providing each one of our guests with an excellent vacation and superior service. We would like to prove this to you. This is why we want you to know that we are constantly refreshing and renewing our installations and services. We truly hope to have the opportunity to host you again in the future, so we can not only meet, but surpass your expectations. It was our pleasure to serve you. Cordially, Marcos Castillo General Manager Occidental Punta Cana

3
Everyone

By on Jan 2, 2020

Review comment responded on Jan 4, 2020

Dear Guest, Thank you for choosing us as your holiday destination and for taking the time to provide us with your experience rate. We are dissapointed to see that you didn't enjoy the five stars vacation that our guests are used to have. We hope you reconsider visiting us again, as a chance to turn around your last holiday with us and change your perception of our resort. It was a pleasure to serve you. Best regards, Marcos Castillo General Manager Occidental Punta Cana

4
Everyone

By on Jan 1, 2020

Review comment responded on Jan 7, 2020

Dear Guest, Thank you very much for taking the time to leave a review regarding your recent stay with us at Occidental Punta Cana. We are pleased to know you enjoyed a five star experience. We will be glad to host you again. It was truly a pleasure to serve you. Best regards, Marcos Castillo General Manager Occidental Punta Cana

4
Everyone

By on Dec 26, 2019

Review comment responded on Dec 26, 2019

Dear Guest, Thank you very much for taking the time to leave a review regarding your recent stay with us at Occidental Punta Cana. We are pleased to know you enjoyed a excellent experience. We will be glad to host you again. It was truly a pleasure to serve you. Best regards, Marcos Castillo General Manager Occidental Punta Cana

Occidental Punta Cana - All Inclusive Resort

España Avenue, Bávaro, Punta Cana, La Altagracia 23301
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