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Occidental Punta Cana - All Inclusive Resort

3.5 out of 5.0

Recent guest reviews

No matter what resort you go to, you can find both good and bad. Night 1 of 8, we found the service to be suspect...and after talking with some other members (we are first club members), we were told that the $50MM renovation shut down this resort for a few months forcing most of the staff to find other jobs...with that said, we gave the current staff a thumbs up for trying. Night 2, we learned how to navigate the 1st club amenities. For example, the "club" has a great chef and all you have to do is ask for something if you don't see it...(ask for omelet's or poached eggs for breakfast). The main buffet has a special area for 1st/royal club members...you can skip the line at the door by showing your bracelet. The 1st club bar at the beach is not busy at all...and the selection is great. At night, we chose to eat taco's/pizza & other goods upstairs...service was decent (much quicker than the other rest's)...but the food was satisfying. We didn't like the Mexican or the seafood (we actually skipped out on our reservation)...we did enjoy the oriental, which surprised me..service was very quick and food was tasty. As First club members, internet service was free and could be used resort wide...I took my laptop down to the beach early morning watching the sunrise and did some emails...no issues at all. Don't let this fool you if your are just upgrading for this trip or using RCI..free internet is only for Occidental First/Royal Club members. Pedro & Ruth in the first club are great...very friendly and by day 2 knew exactly what I wanted without asking. They really try...and they were busy. Wilda made a good drink, but she needed to go to happy school and learn how to interact and smile once in a while. The beach was out of this world...the absolute best. The gym was small, but because the beach was so nice, we made up workouts early in the morning on the beach instead. Then during the day, the first club section of beach was so damn comfortable, it was hard to leave!! I love to dive, and they had the same dive group in DR as they do in Cozumel...however, unlike Cozumel, the good diving was on the other side of the island..so a 2 tank dive was an 8 hour day. Unfortanetly I skipped out on the diving as a result. I didn't want to leave my wife for a full day. There are several pools..the swim up pool bar wasn't very nice...I hated the waterfall that you had to go in and out of with your drink..it was cold and if you didn't have a closed cup..well. Which was another reason to enjoy the beach bar for first club. Lots of beach sales going on...a simple "no gracious" usually worked. But if you do plan on buying anything in town, the beach walkers had what you were looking for and you can bargain them down (make sure you bargain BEFORE you accept...I saw someone pay $75 for braids, then the next person pay only $20...and buy at the end of the day if you can) Our room was very clean, everything worked...although several folks said there water didn't work all the time and some didn't have a/c...but I was very pleased. All in all, we would go back...can't say enough about the beach. But not before I get to Cozumel again...I need to dive.

My family and I ventured down to Punta Cana this year for spring break. We thoroughly enjoyed our trip here. The entire staff was very friendly and helpful. Our favorite part of the trip was our bar tender Wilton Evevas. We made a point to see him everyday while we were there. One of the most kind hearted souls I have ever met. I would recommend this resort to anyone who wants to try someplace new. Their entire focus is tourism here so you are treated wonderfully here.

We go to Punta Cuna every year and it only gets better!!!The women in the Royal Club were all so helpful and extremely friendly. This is the only place we plan to vacation!!! The food in the Royal Club was wonderful, prepared beautifully and quite tastyl.

Execellent! Loved it! Will return! Will recommend! Worth the trip! Great staff! Clean place! Great accommodations! Loved the a la cartel restaurants! Come see for yourself! Great attractions! Loved the excursions! Food was excellent t!

I really loved my stay here. Only down sides were rooms took forever to be cleaned and brought fresh towels. And the animation team on the beach and at the pool needs to be improved. A bar on the beach would be a good improvement, or add bartenders to the existing bars.

I was there with my mom last week. We arrived early so the room was not ready so we had it at 15:00. We paid for an ocean view and I was not disappointed, it was facing the ocean at the beach, renovated with a jacuzzi on the balcony. The room and the hotel site are very clean. The buffet is good and has a good variety. We tried few restaurants, the Oriantal and la Hacienda were very good, food and service. As for the steak house that's another story, we arrived 5 min before our scheduled time, the hostes asked us to come back and step outside even if thre were empty tables. At 8, a server step outside and ask us to come inside, I gave my reservation paper at the same hostess and looked at her watch and finally sat us at a table. The service was slow and the food wasnot very good, we left before the dessert. I don't recommend that restaurant. I noticed many managers going around the grounds and in the restaurants wich was great. Only few negatives points, no free wifi, on the beach it's difficult to find some shade there's not palapas. I want to thank Santiago Rosario and Williams Tejada from the front desk, they were so nice and efficient for our check out.

This is a great resort newly renovated areas are excellent, Staff are very polite and service is great. Food for an all inclusive was very good, they have 5 a la carte restaurants, that you can go to all the time for dinner, no limits as per days. The shows at night were excellent. HOWEVER, SATURDAY NIGHTS THEY HAVE BEACH PARTY WHICH ONLY THE VERY YOUNG PEOPLE ENJOYS AND NOTHING FOR THE OLDER CROWD. My only complaints I WISH THEY HAD UMBRELLAS AT THE BEACH AS THE SUN GET VERY HOT WITH NOT ENOUGH COCONUT TREES FOR SHADE. MORE WASHROOMS NEAR THE BEACH AND AROUND THE RESORT.

This trip was for my best friend 60th birthday. The room that we were given was horrible. The bathroom wasn't updated, a hole in the floor that needed a metal covering so that the bugs wouldn't come in, our television wasn't working, the room phone was inoperable. The thermostat for the ac was outdated and only had one control, off/ on. We couldn't control the settings. The windows were partially cracked, couldn't lock them properly. One of the other guests with us was given a room, whereas when they entered the room, they walked in on a guest already lodging there in a towel. The other guests that was with our party arrived to their room and the bed had bugs in it. When we arrived to the from desk, we asked to speak to a manager, the man replied," I speak no Engles". Finally someone came and gave four of the six of us rooms. They claim that they didn't have any other available rooms. So we had no per choice but return to the room that was given to us. They sent an repairman that claimed that the tv would be on within 1 hour, that never happened. He also claimed that the phone would be operable in an hour, that didn't happen either. We were forced to "pay" for wifi just so that we can be in touch each other during our stay, since our room phones were inoperable. The next day 4 out of 6 of us were able to change our rooms. They upgraded us to the newer rooms that were newly built. I don't understand how they would give their guest rooms that need to be demolished and renovated completely. This was my third time to Punta Cana and never before did I have to pay for wifi in the other resorts. I also feel that they should have customer service representatives that speak other languages besides Spanish to accommodate their guests when they arrive.

This property is beautiful, even though it's under construction. The work being done had no impact on our trip. Saw/heard the construction early am, but not from our room. Our check in experience was wonderful. I suggest the Royal level. You get VIP treatment and do not have to stand in line at the front desk. We were upgraded for free to a suite. Our view was incredible! Both poolside and ocean view. Our room was spacious and cleaned whenever we requested it by putting the sign on our door. Mini bar was replenished upon request. Tip the cleaning staff and they won't forget you. Extra towels, water, and mini bar was replenished daily. We were not haggled during our stay for the membership presentation. We were called within our first hour and had a short visit with the representative. But we told him we already had timeshares and we're not interested in wasting our time listening to a presentation. We never heard from him again. I suggest making dinner reservations as soon as you check in. We were turned away even though they had open tables. The buffet was ok. Nothing great. I understand that as a big resort, you produce food in mass quantities, so there is not much flavor. Breakfast buffet was fine and had a lot of options. The steakhouse was excellent-good service. The pizza place was probably our favorite. Most of the restaurants need extra staff, so plan on sitting for atleast a couple hours for your meals. One night I even had to leave the restaurant to go get my own drink. The pools were beautiful. I was surprised to have the entertainment at the Royal level pool and not the regular pool that had the swim up bar. Beach bars were wonderful and had the best fruit on the resort. Plan on getting your own drinks as there are no servers servicing the beach even in the Royal level area. No servers around our pool area either. I think we might have been served once at the main pool during our whole stay. If alcohol is your desire-bring your own large cups from home and plan on getting your own. Be careful of the excursion sales on the beach. We waited almost an hour for the "scubadoo". They never showed up. We did eventually get our money back-after a lot of communication between security, hotel staff, and finally excursion salesperson. I would recommend going thru the hotel staff to book your exclusions. This hotel I believe is recently under new ownership. They do have room for improvements, as most resorts do. I would recommend this resort. Would I go back? Probably not. I like to experience new places. I've been to other resorts and left more satisfied.

Awesome place! La Diva had the place mad lit! Shows are awesome renovated rooms are dope and everything was all good! Restaurants were great and the 24 hour pizzeria was the best. Pool bar was off the hook! I love this place!

España Avenue, Bávaro Punta Cana La Altagracia

Located in Bavaro, Occidental Punta Cana - All Inclusive Resort is within 2 miles (3 km) of sights such as Jesus Maestro Parish and White Sands Golf Course. This 852-room, 3.5-star resort has 3 outdoor pools along with a marina and a full-service spa. It's on the beach and also near Iberostar Golf Course and Cocotal Golf and Country Club.


Dining

Free breakfast is included with your stay. There are ample dining options with 10 onsite restaurants, including La Taqueria, which specializes in Mexican cuisine. Get a pick-me-up at the 3 coffee shops/cafés.


Rooms

All of Occidental Punta Cana - All Inclusive Resort's 852 rooms are air-conditioned and have an array of amenities, including balconies, sofa beds, and refrigerators. Guests can expect WiFi and 32-inch TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers. Minibars, coffee makers, and free bottled water are also standard.


Property features

Occidental Punta Cana - All Inclusive Resort features a marina, a full-service spa, and 3 outdoor pools. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a fitness center.

Room options

Junior Suite Royal Level

King 1 | Full 2 | Sleeps 4

Superior Ocean Front

King 1 | Full 2 | Sleeps 4

Superior Royal Level

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

65% of guests recommend this hotel

Total of 536 reviews