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Occidental Punta Cana - All Inclusive Resort

3.5 out of 5.0

Recent guest reviews

The room itself was very dated, sliding glass door would not open. Two actual holes in wall, many others that had been patched up but not painted. No door knob on bathroom door, just an open hole. We were first club so we went and notified the first club of problems. They sent maintenance out at 10:30 pm to fix. The "fix" on the door made it so it would no longer lock. Not good being on a ground floor ocean front room. Again notified first club. Maintenance back out and "fixed" again but this time locking the door meant you had to leave the door about 2 inches open. Notified first club again and was told they would move us to a different room the next day. Unfortunately the next day the room they attempted to put us in was a garden room. Explained we paid for ocean front and that's what we wanted unless we were refunded. So they told us it would be another day until we could move rooms. The 3rd day came and we were able to move at 5:00 pm. That night we left our new room for dinner. Came back and large mirror near front door was on the floor. Attempted to use jacuzzi tub, tub would fill up but jets not working. First club notified maintenance again. Was told both would be fixed next day. Neither was, it took 2 days to hang mirror back up and jacuzzi tub was never fixed. Large tree blocking ocean view was promised to be trimmed but never was. Overall service in restaurants not good. Had to get our own drinks and silverware. Very disappointed, would not recommend or return.

Hotel was very nice and clean. Large resort with several pools, bars and restaurants. The food was excellent and always somewhere to eat and drink any time of the day. The nightly entertainment was great. The only thing we found as a downfall was that several of the restaurants weren't very well marked and staff wasn't very helpful in telling us what was what. We did not even know about the seafood restaurant until our last day. Overall though we enjoyed our stay.

I really like the Occidental the staff was really nice and very friendly, they were just great! I made many new friends there.

First thing first the staff is wonderful but the hotel looks like is falling apart. Pool lights coming out, i trip with 1 inside the water. Room no hot water for 2 days. Rooms had leaks from sealing, lights went out for 1/2 hour like around 11 at night, liquor selection is too small and all namebrands are unknown.

This resort was partially under construction at the time of my visit. The only available rooms were full of HUMIDITY and made it unbearable to be in it. Orbitz, for some reason, failed to post the fact that the resort was under construction (I would most likely have chosen a different place if they would have), and also posted pictures that DID NOT AT ALL reflect the actual conditions of the rooms, pool, and the hotel in general.

Not at all happy with my stay in this old fashion "all inclusive". There are no AC enclosed bar so your drinking in the heat while sitting in ur own sweat no fans while the mosquitos eat you alive bar closes at 11! Your on vacation and can't even enjoy a drink unless you go to club mangu there are going to be days you don't want to listen to loud music and just be able to sit and lounge but you can't do that in this hotel. There is NO room service! NO mini bar! NO elevator! You must make reservations for every restaurant and men must wear long pants or ur not allowed in! Drinks aren't even good stick to the beer! You will be lucky if you find more then two nice attentive staff in the lobby most of the staff are clueless and don't speak a word of English. Check in was absolutely the worst I understand the whole 3pm check in but when we went at 2:45 we were told our room wasn't ready and had to wait till 3. I will never visit this hotel again! Do not waste your time here!

The hotel was very clean, but appeared to be a bit dated. The staff was very friendly. The food was good, but not exceptional. The beach was beautiful and clean. I would go definitely go back!

The one thing that I liked about the hotel was the club, I mean for the price it was an OK stay.

My boyfriend and I went for new years, it was a great trip. Food was good,beach was great! def upgrade to the VIP section, well worth it !

Very nice experienc everthign was excelent. Nice people

This was the most disappointing trip ever. I had to prop up the edge of the mattress with a pillow to keep from falling out of bed and I am not a large person. And this was the uograded room since my first room was in the middle of the resort civered by trees causing the room to be dsmp and mold in the cirners in the bayhroom. The beach is nice but don't plan on walking into the water unless you take water shoes with you, it is completely lined in coral.

I just spend $450 in my hotel reservation and flight tickets. The hotel was good and the restaurants too. Excelllent service.

The Occidental was just OK. Everything is determined on the color of bracelet that you receive at check-in. The bracelet let's them know what package you paid for. At times, we were not allowed in certain areas of the beach & pool because of it. Atleast there are multiple pools & the main one has a walk-up bar. The cleanliness & comfort of my room was run-of-the-mill. There is NO ROOM SERVICE. The buffet was low quality & the same everyday. They do have a few restaurants onsite that are a little better. The night club, Mangu, is on the premises & very good. They give you 1 free drink & you can dance all night. Overall, the hotel has a good location & nice amenities but it lacks in customer service & good food.

I would recommend this hotel - it is a bit older and is in the process of being updated but for the price the room was comfortable and clean, the beach was lovely and the food was excellent and there were plenty of options to keep your interest! They need to improve the dancing on the beach - ours was not fun and my friend and I ended up walking down the beach for another hotel's morning zumba in the sand. The entertainment was a bit lacking overall.

Went for 6 days with husband... Everyone was extremely friendly... Room needs an upgrade and resort needs more/different activities! Overall good experience!

everything was great the whole experience was great loved it !!!!

This was my 4th time back to Dominican Republic but the first time at the Occidental hotel. I stayed for 4 days with my boyfriend and had a great time. I thought the beach was beautiful, nicer than farther down the hotel strip in Punta Cana. The location of our room was perfect to, a smaller resort so it looks like all the rooms are close to the beach and pool. For me the location was perfect, I like going off the resort and restaurants and tourist bars were within walking distance of the hotel. I thought the rooms were a little dated, especially the bathrooms but it was still very clean and a typical Caribbean style. Fresh fruit in the room in the morning was delicious. I had better buffet food at other resorts but the snacks and lunch were good. I would definitely go back.

The hotel is well located. Bavaro is located in the Atlantic so the water is not the blue Carribean as the hotels located un Romana for example. But the beach is beautiful, there are 3 pools that are not crowded. The staff is super kind. There is a night club located few steps from reception so you can have fun without leaving the hotel. Also if you have kids have a kid's club for them. The food is just like the other all inclusive hotels. Also I highlly recommend to book your transportation from airport to hotel. Taxi are not very reliable and the hotel is about 30 min from airport!

Room - Pool -- Beach --what more do you need....(oh yeah - swim up bar) Good food throughout.....

Nice resort with a friendly staff. Buffets were pretty good. The diving was not so hot. Dove 4 days and never got deeper than 45 feet. Reefs were a bit bleak with sparse sea life. This is definitely NOT a dive destination.

España Avenue, Bávaro Punta Cana La Altagracia

Located in Bavaro, Occidental Punta Cana - All Inclusive Resort is within 2 miles (3 km) of sights such as Casino Diamante Punta Cana Grand and White Sands Golf Course. This 852-room, 3.5-star resort has 3 outdoor pools along with a marina and a full-service spa. It's on the beach and also near Cortecito Beach and Los Corales Beach.


Dining

Free breakfast is included with your stay. There are ample dining options with 10 onsite restaurants, including La Taqueria, which specializes in Mexican cuisine. Get a pick-me-up at the 3 coffee shops/cafés.


Rooms

All of Occidental Punta Cana - All Inclusive Resort's 852 rooms are air-conditioned and have an array of amenities, including balconies, coffee makers, and free bottled water. Guests can expect WiFi and 32-inch TVs with satellite channels. Ceiling fans, hair dryers, and safes are also standard.


Property features

Occidental Punta Cana - All Inclusive Resort features a marina, a full-service spa, and 3 outdoor pools. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a casino, a nightclub, and a children's pool.

Room options

Junior Suite Ocean Front First Club

King 1 | Full 2 | Sleeps 4

Superior Ocean Front First Club

King 1 | Full 2 | Sleeps 4

Superior Royal Level

Full 1 | Sleeps 4

Guest reviews for Occidental Punta Cana - All Inclusive Resort

Everyone (6) Couples (78) Family (35) Other (15) Friends (41)
2

very disappointed!

Everyone

The room itself was very dated, sliding glass door would not open. Two actual holes in wall, many others that had been patched up but not painted. No door knob on bathroom door, just an open hole. We were first club so we went and notified the first club of problems. They sent maintenance out at 10:30 pm to fix. The "fix" on the door made it so it would no longer lock. Not good being on a ground floor ocean front room. Again notified first club. Maintenance back out and "fixed" again but this time locking the door meant you had to leave the door about 2 inches open. Notified first club again and was told they would move us to a different room the next day. Unfortunately the next day the room they attempted to put us in was a garden room. Explained we paid for ocean front and that's what we wanted unless we were refunded. So they told us it would be another day until we could move rooms. The 3rd day came and we were able to move at 5:00 pm. That night we left our new room for dinner. Came back and large mirror near front door was on the floor. Attempted to use jacuzzi tub, tub would fill up but jets not working. First club notified maintenance again. Was told both would be fixed next day. Neither was, it took 2 days to hang mirror back up and jacuzzi tub was never fixed. Large tree blocking ocean view was promised to be trimmed but never was. Overall service in restaurants not good. Had to get our own drinks and silverware. Very disappointed, would not recommend or return.

By on Feb 14, 2017

Review comment responded on Feb 17, 2017

Dear Guest, We appreciate the time taken to send us your feedback regarding your recent visit to the Occidental Punta Cana. This moment warrants an apology on our behalf for any inconveniences you might’ve experienced during your stay with us. We wish nothing more than to satisfy each guest’s expectations. However, we realize this is not always the case and it seems that we failed to do so in yours. We regret that certain aspects of your visit were not to your liking, but we do guarantee to follow up with due diligence to make improvements in those areas. I have forwarded your review to the management of the hotel, so the difficulties you faced are avoided in the future. Providing each and every one of our guests an excellent holiday experience is our primary goal. Once again, I would like to thank you for choosing us as your holiday destination. We hope you reconsider returning for a second visit. We know we will not only to meet your expectations this time, but surpass them. Nothing would please us more than to welcome you back. It was our sincerest pleasure to serve you. Best Regards, Scarlett Acosta Community Manager

4

nice hotel

Everyone

Hotel was very nice and clean. Large resort with several pools, bars and restaurants. The food was excellent and always somewhere to eat and drink any time of the day. The nightly entertainment was great. The only thing we found as a downfall was that several of the restaurants weren't very well marked and staff wasn't very helpful in telling us what was what. We did not even know about the seafood restaurant until our last day. Overall though we enjoyed our stay.

By , from Wisconsin on Jan 30, 2017

Review comment responded on Feb 1, 2017

Dear Jamie, We appreciate the time taken to share a few words regarding your recent visit to the Occidental Punta Cana. We were thrilled to host you on your trip to the Dominican Republic. Needless to say, your loyalty would be our greatest achievement. We are pleased to hear that we were able to meet your expectations. That said, we are always working on improving the quality of our services and guarantee that your next visit will be even better than your last. We strive to offer each of our guests nothing less than a five-star quality of service. Once again, we thank you for choosing to stay at the Occidental Punta Cana. We look forward to welcoming you back. When future plans to visit do arise, please do not hesitate to contact us. It was our pleasure to serve you. Best Regards, Scarlett Acosta Community Manager

4

the hotel staff was just great to me

Everyone

I really like the Occidental the staff was really nice and very friendly, they were just great! I made many new friends there.

By , from Lexington on Sep 2, 2016

Review comment responded on Dec 30, 2016

Dear Kelly, Thank you for taking the time to share your experience with us. We are glad that you were pleased with the food and the service you received on behalf of our staff. They work very hard to offer all of our guests a pleasant holiday experience. That said, we sincerely regret any inconveniences you suffered during your stay with us. We hope that in the future you consider visiting us again, so we can offer you and even better experience than your last. Once again, we thank you for making the Occidental Punta Cana your prefered holiday destination. It was truly a pleasure to serve you. Sincerely, Scarlett Acosta Community Manager

2

few issues

Everyone

First thing first the staff is wonderful but the hotel looks like is falling apart. Pool lights coming out, i trip with 1 inside the water. Room no hot water for 2 days. Rooms had leaks from sealing, lights went out for 1/2 hour like around 11 at night, liquor selection is too small and all namebrands are unknown.

By on Aug 31, 2016

Review comment responded on Sep 5, 2016

Dear Guest, We appreciate the time taken to send us your feedback regarding your recent visit to the Occidental Grand Punta Cana. This moment warrants an apology on our behalf for any inconveniences you might’ve experienced during your stay with us. We wish nothing more than to satisfy each guest’s expectations. However, we realize this is not always the case and it seems that we failed to do so in yours. We regret that certain aspects of your visit were not to your liking, but we do guarantee to follow up with due diligence to make improvements in those areas. I have forwarded your review to the managment of the hotel, so the difficulties you faced are avoided in the future. Providing each and every one of our guests an excellent holiday experience is our primary goal. Once again, I would like to thank you for choosing us as your holiday destination. If you consider visiting us in the future, we know we will not only to meet your expectations, but surpass them. Nothing would please us more than to welcome you back. It was our sincerest pleasure to serve you. Best Regards, Scarlett Acosta Community Manager

1

watch out!!

Everyone

This resort was partially under construction at the time of my visit. The only available rooms were full of HUMIDITY and made it unbearable to be in it. Orbitz, for some reason, failed to post the fact that the resort was under construction (I would most likely have chosen a different place if they would have), and also posted pictures that DID NOT AT ALL reflect the actual conditions of the rooms, pool, and the hotel in general.

By , from Florida on Jun 27, 2016

Review comment responded on Jul 5, 2016

Dear Ralph, Thank you for taking a moment of your time to provide us with feedback regarding your recent stay at the Occidental Grand Punta Cana. First and foremost, we cordially extend our deepest apologies for not meeting your expectations. Our goal is, and will always be to prove each and every one of our guests with nothing less than an excellent holidays experience and a five-star quality of service. Your comments were shared with the executive management of the hotel. Rest assured, your comments will be properly reviewed and your issues will be address to avoid similar situations in the future. Once again, we thank you for having chosen to stay with us. We hope you consider giving us another chance. We guarantee that your next experience will be far better than your last. It was our sincerest pleasure to serve you. Cordially, Scarlett Acosta Community Manager

3

not satisfied

Everyone

Not at all happy with my stay in this old fashion "all inclusive". There are no AC enclosed bar so your drinking in the heat while sitting in ur own sweat no fans while the mosquitos eat you alive bar closes at 11! Your on vacation and can't even enjoy a drink unless you go to club mangu there are going to be days you don't want to listen to loud music and just be able to sit and lounge but you can't do that in this hotel. There is NO room service! NO mini bar! NO elevator! You must make reservations for every restaurant and men must wear long pants or ur not allowed in! Drinks aren't even good stick to the beer! You will be lucky if you find more then two nice attentive staff in the lobby most of the staff are clueless and don't speak a word of English. Check in was absolutely the worst I understand the whole 3pm check in but when we went at 2:45 we were told our room wasn't ready and had to wait till 3. I will never visit this hotel again! Do not waste your time here!

By , from NY on Jun 6, 2016

Review comment responded on Jun 15, 2016

Dear Not happy!, Thank you for choosing us as your holiday destination. Needless to saym we are saddened to read that our holiday offering didn't meet your expectations. Please know that we will take your comments and suggestions into account in virtue of taking the necessary measures to satisfy all of our guests. To clarify, we generally do not have air conditioning in our bar areas because, with the exception of Mangu, they are all located in open spaces with natural air flow from the beach breeze. As far as the minibar, every room on our property has one that offers free soft drinks and water. Alcoholic beverages, however, are only serves at our bars. We truly apologize for any misinformation you may have received in regards to our property, service schedules and inclusions prior to purchasing your stay with us. That said, we truly hope that you consider visiting us again in the future so we have the opportunity to offer you an unforgettable holiday experience. It was our pleasure to serve you. Regards, Scarlett Acosta Community Manager

4

great for the cost

Families

The hotel was very clean, but appeared to be a bit dated. The staff was very friendly. The food was good, but not exceptional. The beach was beautiful and clean. I would go definitely go back!

By on Mar 30, 2016

4

little getaway

Couples

The one thing that I liked about the hotel was the club, I mean for the price it was an OK stay.

By on Dec 8, 2015

4

great trip for a couple!

Couples

My boyfriend and I went for new years, it was a great trip. Food was good,beach was great! def upgrade to the VIP section, well worth it !

By on Oct 13, 2015

4

good for family .

Singles

Very nice experienc everthign was excelent. Nice people

By on Sep 14, 2015