Occidental Punta Cana - All Inclusive Resort3.5 out of 5.0
Recent guest reviews
This trip was for my best friend 60th birthday. The room that we were given was horrible. The bathroom wasn't updated, a hole in the floor that needed a metal covering so that the bugs wouldn't come in, our television wasn't working, the room phone was inoperable. The thermostat for the ac was outdated and only had one control, off/ on. We couldn't control the settings. The windows were partially cracked, couldn't lock them properly. One of the other guests with us was given a room, whereas when they entered the room, they walked in on a guest already lodging there in a towel. The other guests that was with our party arrived to their room and the bed had bugs in it. When we arrived to the from desk, we asked to speak to a manager, the man replied," I speak no Engles". Finally someone came and gave four of the six of us rooms. They claim that they didn't have any other available rooms. So we had no per choice but return to the room that was given to us. They sent an repairman that claimed that the tv would be on within 1 hour, that never happened. He also claimed that the phone would be operable in an hour, that didn't happen either. We were forced to "pay" for wifi just so that we can be in touch each other during our stay, since our room phones were inoperable. The next day 4 out of 6 of us were able to change our rooms. They upgraded us to the newer rooms that were newly built. I don't understand how they would give their guest rooms that need to be demolished and renovated completely. This was my third time to Punta Cana and never before did I have to pay for wifi in the other resorts. I also feel that they should have customer service representatives that speak other languages besides Spanish to accommodate their guests when they arrive.
This property is beautiful, even though it's under construction. The work being done had no impact on our trip. Saw/heard the construction early am, but not from our room. Our check in experience was wonderful. I suggest the Royal level. You get VIP treatment and do not have to stand in line at the front desk. We were upgraded for free to a suite. Our view was incredible! Both poolside and ocean view. Our room was spacious and cleaned whenever we requested it by putting the sign on our door. Mini bar was replenished upon request. Tip the cleaning staff and they won't forget you. Extra towels, water, and mini bar was replenished daily. We were not haggled during our stay for the membership presentation. We were called within our first hour and had a short visit with the representative. But we told him we already had timeshares and we're not interested in wasting our time listening to a presentation. We never heard from him again. I suggest making dinner reservations as soon as you check in. We were turned away even though they had open tables. The buffet was ok. Nothing great. I understand that as a big resort, you produce food in mass quantities, so there is not much flavor. Breakfast buffet was fine and had a lot of options. The steakhouse was excellent-good service. The pizza place was probably our favorite. Most of the restaurants need extra staff, so plan on sitting for atleast a couple hours for your meals. One night I even had to leave the restaurant to go get my own drink. The pools were beautiful. I was surprised to have the entertainment at the Royal level pool and not the regular pool that had the swim up bar. Beach bars were wonderful and had the best fruit on the resort. Plan on getting your own drinks as there are no servers servicing the beach even in the Royal level area. No servers around our pool area either. I think we might have been served once at the main pool during our whole stay. If alcohol is your desire-bring your own large cups from home and plan on getting your own. Be careful of the excursion sales on the beach. We waited almost an hour for the "scubadoo". They never showed up. We did eventually get our money back-after a lot of communication between security, hotel staff, and finally excursion salesperson. I would recommend going thru the hotel staff to book your exclusions. This hotel I believe is recently under new ownership. They do have room for improvements, as most resorts do. I would recommend this resort. Would I go back? Probably not. I like to experience new places. I've been to other resorts and left more satisfied.
Awesome place! La Diva had the place mad lit! Shows are awesome renovated rooms are dope and everything was all good! Restaurants were great and the 24 hour pizzeria was the best. Pool bar was off the hook! I love this place!
We arrived as first time travelers with not much guidance on what to expect, Right off the hop the airport staff are set up selling excursions (which ended up being a great deal) but no-one really prepped us on how common it was for tipping, and for staff at the hotel, on the beach and on the bus tours and on the excursions pitching sales. The hotel was beautiful, our room was newly renovated and had everything we paid for (Jr Suite Beach/Ocean view) but it was nowhere near the "First Club Beach Bar" that we didn't discover till the second last day. We originally upgraded because of the international liquor perks (which they kept running out of) , other than that there didn't appear to be many other benefits, only elevated seating in the buffet and free Wi-Fi (which to some could mean more i suppose) , the facility also ran out of towels for two days. I'm going to touch back on the soliciting, the concierge in the lobby of the buildings were amazing and most spoke up to 5 languages but they kept pushing their "invitations to sell vacations" which can get really annoying since your just trying to enjoy the one you already paid for. The beach was the same, all day long locals up and down the beach pushing hats and sun glasses, cigars and parasailing, just something i would have rather went without. For our next trip we will look into somewhere more private with pools that don't close at 7. I will add the food options were nice and the servers were so welcoming and genuine in every a la cart and bar they had, but the buffet seemed to have ran out of food quickly if u didn't go eat at the crack of dawn everyday ( bacon, water melon juice champagne ). Also the shows they put on were top - notch ! so not all bad reviews!
I have been here 4 times since 2009. My first trip was with friends and trips 2-4 were with my daughter. My 5th trip is set for this coming June and it's with friends. I have never had an issue with anything here. The staff is always friendly and helpful. The rooms are dated (however they're in the midst of a complete renovation) but clean - who spends their Caribbean vacation in their room anyway?!?! The food is always good. Our favorites are the pizza and the outside Mexican. The beach is absolutely amazing - no better place to watch the sun come up!!!
We had one week in January at this hotel. Hotel was clean, very large, the location was great a stones throw from the most beautiful beach I've ever seen. Food was good, restaurants which you had to book, were even better. The rooms were a little bit dated, but extremely clean. Entertainment was great. We enjoyed our stay here and would certainly recommend.
I was there before renovation of same parts in hotel. However I had good time there. It realy disturb me if you want to use WiFi you neeed to pay 60 $ per week. Nowdays this is everywere free. Personal and interteimant team was OK
I traveled with friend and everything went smoothly checking in. The lobby was really nice and bigger than I thought it would be. We were taken to building 24 and had a ground floor room.#24104 It had the 2 double beds I requested. Only issue was we ended up with one facecloth on a daily basis and our beer fridge was without beer most of the time. Not a big issue as you take a few steps out and get your own at one of the bars. Room was always clean. Had a small shallow pool right across from room. Evening entertainment just as great as any Vegas show. Very family friendly. Main pool was nice with the pool bar, but wish there was activities planned for that area. There is a huge amount of space at one end of pool deck that could have been utilized. Only a couple of activities by ocean and smaller pool, but didn't know about it until it was time to go. All staff seemed friendly and always said Hello. The only issue with unfriendly staff was at the Oriental Alacarte Rest. The hostess made a big deal about the shoes one of my party had on. He was suitably dressed and his shoes were dressy and closed toe even though they resembled sandals they were not and she would not let him in until the manager came and said yes come in. She was quite rude to him as well. After being seated, you could not even see his shoes under the table and right behind us a family with a young boy wearing flip flops. People have to understand that sometimes it is very hard to find a suitable pair of shoes to wear. I, for one, have had a lot of trouble in this area. As long as they look clean and presentable we should be allowed in. Food was quite good at this place though. Happy with main buffet. Seafood Rest. was good and service good, but it was very windy due to stormy weather. Should not be open on those days. Made the food cool very quickly. Trip back to airport was very quick and host was very good. I flew with Air Transat and they were excellent. I would come back to this resort, but lets get some more activities and better posting of what is going on. Maybe a pamphlet in your arrival package. Did not know that after one week you needed to go back and reprogram your room key as it won't work otherwise. Let us know when checking in for 2 weeks or longer.
What they don't tell you: -Not all the rooms are updated! Only Royal level and First Club rooms (aka the most expensive room options) -Superior room does NOT come with a mini bar. All you get is water, Coca Cola, and sprite bottles -superior room quality was TERRIBLE. I had bugs in my shower, the toilet did not flush properly, the shower was rusty. Overall terrible. -Customer service is bad. The workers do not care about your happiness at all. -alcoholic drinks... not sure if they were pouring vodka or water. Order everything as a double. -choose another hotel.
We booked this hotel from Hotels.com and paid for 4 nights in March, 2017. At check-in they told us there was no room at the hotel for us (1 room for 2 adults) and that we have to move to a different hotel far away from this stretch of beach that I paid a premium to stay. The customer service as well as the managers at the front desk were beyond rude. I've traveled the world and this is the first humiliating experience ever. After an hour of waiting and getting no service from them I asked if I could use their phone to call Hotels.com, and the answer was 'no'. Fortunately one of our cell phones worked and we had to paid the international fees to call Hotels.com and try to get help. I told them I didn't care to stay here anymore and would book a different hotel, that's when they said they would check us in a room. Another half an hour gone by now for a total of 1.5 hrs. waiting at reception and still not checked in. Almost 2 hours later, they checked us in to a room that has a bathtub that is so old and does not drain all the water. The water also leaked everywhere after a shower. We asked for a room change but the next day the same manager said no, they didn't have any other room because I came to reception desk 30 mins late. The reason I was late was because the hotel did not have any water in the room from 3-4pm on March 14th and did not give any notice that the water was shutting down. I was cold as I came back from the beach and couldn't take a shower, and was in wet clothes for an hour. In my wet clothes and all I came to the reception to ask about the room change. I knew they were lying when they said they didn't have spare rooms, if they intent to give me a new room a 30 minute late to reception would not have made any difference. Our experience was a very stressful one as they did not lift a finger to accommodate us nor did they honor the paid reservation we made two months prior. It was a stressful situation as we showed up expecting to be at the hotel, only to be told by multiple people in a rude, discussing, unprofessional manner that we had to move. I will never ever stay here again. They don't deserve to have my business. I don't recommend this place to anyone as I do not want this to happen to you on your vacation. It seems like hospitality is not part of this hotel value. The food was also not good at all.
Located in Bavaro, Occidental Punta Cana - All Inclusive Resort is within 2 miles (3 km) of sights such as Casino Diamante Punta Cana Grand and White Sands Golf Course. This 852-room, 3.5-star resort has 3 outdoor pools along with a marina and a full-service spa. It's on the beach and also near ChocoMuseo and Iberostar Golf Course.
Free breakfast is included with your stay. There are ample dining options with 10 onsite restaurants, including La Taqueria, which specializes in Mexican cuisine. Get a pick-me-up at the 3 coffee shops/cafés.
All of Occidental Punta Cana - All Inclusive Resort's 852 rooms are air-conditioned and have an array of amenities, including balconies, sofa beds, and refrigerators. Guests can expect WiFi and 32-inch TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers. Minibars, coffee makers, and free bottled water are also standard.
Occidental Punta Cana - All Inclusive Resort features a marina, a full-service spa, and 3 outdoor pools. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a fitness center.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 497 reviews