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Recent guest reviews

I didn’t like the dinner at the Mexican restaurant due to really crappy presentation. The food looked like left overs instead of fresh food. The variety of food at the Buffett was very limited as well as the alcohol

The hotel and workers there are pervs. The food was absolutely disgusting and was the same every single day. It’s cold and dry. Absolutely do not recommend.

Me and my family loved the resort. The staff was super friendly . I love the Barcelo chain. Can’t wait to go back.

The best: People, nice, friendly, courteous, hard workers. The worst: Laundry, some napskin dirty, no beach towels on weekend. General: Lovely vacation stay.

Great resort. The workers were very friendly and the rooms and pools were very clean.

El servicio de los empleados excelente, pero el hotel le falta como algo más de actividades y que incluyan a los niños. Y al personal de front desk ser un poco más amigable. A la hora de respondernos una pregunta o brindarnos un servicio. Pero el resto del staff excelente muy amable y servicial. Y sobre la prueba del Covid tex deben organizarse mejor .

We let the front desk know that the tv didn't work. They didn't do anything about it. Water was leaking outside of our shower and most of our bathroom floor was wet. We scheduled an excursion with the hotel; they forgot about us the next day. Scheduled a COVID testing with their doctor; it kept getting rescheduled and backed us up a day and a half. Lastly, you have to schedule dinner reservations even though it says all inclusive. In short, choose a different hotel.

Great value nice people buffet food was ok the restaurant food is better we had a blast

The majority of the staff is terrible and does not want to work. With the exception of a few very nice people, the rest of the staff were rude and not helpful at all. Expect to have your food and drinks served with an attitude and a lack of a positive outlook. Great property otherwise. I would suggest going during the weekdays because it fills up with locals on the weekends. Food was stale at the restaurants and extremely hard to chew, so it is best to just eat at the buffet. You will have a lot of vendors bothering you as soon as you walk to your room or when you are on the beach. The rooms were very clean and very big.

I’ve been to Punta Cana 5 times. This place was ok but not my favorite. Food wasn’t great. It was good. Beach was gorgeous. Primarily Spanish speaking which was ok too but it got to a point that I would have to ask if they spoke English. The other places almost everyone was bilingual. All in all I needed to get away but I wouldn’t go back here.

The housekeeping staff were so sweet! The women that cleaned my room were my favorite. So accommodating and helpful. The buffet was great and had a nice variety each day. The pools were beautiful and not crowded.

Beach and pool was excellent! Overall service was good as well! The music was horrible, I like instrumental in certain moments but not the whole day.

very clean hotel everything is new. food is not very good but everything is fresh. Personal very friendly!!

lugar hermoso y bastante completo la verdad único

It is a huge resort... lots of pools around the property. The beach area is also nice and well maintained! Plenty of choices to eat as well. The food was okay. Nothing spectacular or fancy (at least in the main restaurant/buffet). As for the bad, be aware that after checking in, there will be several people around the resort trying to schedule a welcome meeting with you to explain how the resort works. I guess they are trying to sell you something. At some point they become so annoying that i had to tell them: "i am on vacation and am not interested in whatever you want to show me or sell me". Another area of concern was the high number of locals in the hotel. Few tourists but a big number of locals playing their on music in the common areas, screaming or misbehaving. A few times I even wondered if they were actually guests of the hotel. Just be careful.... To summarize, the resort is well maintained and the beach and pools are really nice. Just be careful with your belongings.

España Avenue, Bávaro Punta Cana La Altagracia

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Nightclub

Located within a 5-minute walk of Cortecito Beach, Occidental Punta Cana - All Inclusive Resort is within a mile (2 km) of Princess Tower Casino Punta Cana. This 860-room, 4-star property welcomes guests with 3 outdoor pools, 11 restaurants, and free self parking.


Dining

Enjoy the pool views at El Alcázar, one of 11 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

All of Occidental Punta Cana - All Inclusive Resort's 860 rooms are individually decorated and have an array of amenities, including free minibar items, balconies, and sofa beds. 32-inch plasma TVs offer entertainment. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers. Coffee makers, ceiling fans, and laptop-compatible safes are also standard.


Property features

At Occidental Punta Cana - All Inclusive Resort, guests enjoy 3 outdoor pools, a nightclub, and a fitness center. There's free parking and an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this all-inclusive property include free WiFi in public areas, a conference center, and a business center.

Room options

Family Junior Suite

1 King Bed | Sleeps 5

Junior Studio Suite, Oceanfront

1 King Bed | Sleeps 3

Superior Room (Deluxe)

1 King Bed | Sleeps 4

Superior Room (Royal Level)

1 King Bed | Sleeps 3

Guest reviews for Occidental Punta Cana - All Inclusive Resort

Everyone (65) Couples (19) Family (29)
2
Family

I didn’t like the dinner at the Mexican restaurant due to really crappy presentation. The food looked like left overs instead of fresh food. The variety of food at the Buffett was very limited as well as the alcohol

By on Jul 10, 2021

1
Family

The hotel and workers there are pervs. The food was absolutely disgusting and was the same every single day. It’s cold and dry. Absolutely do not recommend.

By on Jul 7, 2021

Review comment responded on Jul 7, 2021

Dear customer, We appreciate your comments after your recent visit. Since we are always trying to improve, your feedback is crucial to our future success. We are dismayed to read your comments about the service you have received during your stay with us. Above all, because your comments do not reflect the usual standard of service that we strive to ensure our guests. However, you can be sure that your opinion will be shared with our heads of departments to inform them of this situation and to act accordingly. Thank you once again for choosing us and for your constructive criticism, we look forward to the opportunity to serve you again in the future and to have the opportunity to exceed your expectations. Best regards, Marcos Castillo General Manager Occidental Punta Cana

5
Family Family with small children Partner Couples Friends

Me and my family loved the resort. The staff was super friendly . I love the Barcelo chain. Can’t wait to go back.

By on Jul 2, 2021

Review comment responded on Jul 2, 2021

Dear client, We would like to express our appreciation for the comments you have made on your recent visit, as they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation. At the Occidental Punta Cana hotel we continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Thank you once again for choosing us, we look forward to the opportunity to serve you again in the future and to exceed your expectations. Kind regards, Marcos Castillo General Manager Occidental Punta Cana

4
Family

The best: People, nice, friendly, courteous, hard workers. The worst: Laundry, some napskin dirty, no beach towels on weekend. General: Lovely vacation stay.

By on Jun 8, 2021

Review comment responded on Jun 9, 2021

Dear Client, Thank you for sharing your feedback on your recent stay at Occidental Punta Cana, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. We look forward to your next visit. Best regards, Marcos Castillo General Manager Occidental Punta Cana

5
Family

Great resort. The workers were very friendly and the rooms and pools were very clean.

By on Jun 5, 2021

Review comment responded on Jun 5, 2021

Dear client, We would like to express our appreciation for the comments you have made on your recent visit, as they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation. At the Occidental Punta Cana hotel we continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Thank you once again for choosing us, we look forward to the opportunity to serve you again in the future and to exceed your expectations. Kind regards, Marcos Castillo General Manager Occidental Punta Cana

5
Everyone

By on May 31, 2021

Review comment responded on Jun 14, 2021

Estimado Cliente, Agradecemos que tomara parte de su tiempo para darnos una maravillosa puntuación, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Esperamos poder servirle de nuevo pronto. Saludos cordiales, Marcos Castillo Director General Occidental Punta Cana

4
Family with small children

El servicio de los empleados excelente, pero el hotel le falta como algo más de actividades y que incluyan a los niños. Y al personal de front desk ser un poco más amigable. A la hora de respondernos una pregunta o brindarnos un servicio. Pero el resto del staff excelente muy amable y servicial. Y sobre la prueba del Covid tex deben organizarse mejor .

By on May 28, 2021

Review comment responded on Jun 1, 2021

Estimado Cliente, Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Occidental Punta Cana siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y de superar sus expectativas. Saludos cordiales, Marcos Castillo Director General Occidental Punta Cana

5
Everyone

By on May 24, 2021

Review comment responded on Jun 5, 2021

Estimado Cliente, Agradecemos que tomara parte de su tiempo para darnos una maravillosa puntuación, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Esperamos poder servirle de nuevo pronto. Saludos cordiales, Marcos Castillo Director General Occidental Punta Cana

2
Partner Couples

We let the front desk know that the tv didn't work. They didn't do anything about it. Water was leaking outside of our shower and most of our bathroom floor was wet. We scheduled an excursion with the hotel; they forgot about us the next day. Scheduled a COVID testing with their doctor; it kept getting rescheduled and backed us up a day and a half. Lastly, you have to schedule dinner reservations even though it says all inclusive. In short, choose a different hotel.

By on May 18, 2021

Review comment responded on Jun 1, 2021

Dear Client, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest, as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best regards, Marcos Castillo General Manager Occidental Punta Cana

4
Partner Couples

Great value nice people buffet food was ok the restaurant food is better we had a blast

By on May 17, 2021

Review comment responded on Jun 1, 2021

Dear Client, Thank you for reviewing your recent stay at Occidental Punta Cana. It is wonderful to hear we were able to make your stay special. We appreciate your choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Marcos Castillo General Manager Occidental Punta Cana

Occidental Punta Cana - All Inclusive Resort

España Avenue, Bávaro, Punta Cana, La Altagracia 23301
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