Occidental Punta Cana - All Inclusive Resort3.5 out of 5.0
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Recent guest reviews
The room itself was very dated, sliding glass door would not open. Two actual holes in wall, many others that had been patched up but not painted. No door knob on bathroom door, just an open hole. We were first club so we went and notified the first club of problems. They sent maintenance out at 10:30 pm to fix. The "fix" on the door made it so it would no longer lock. Not good being on a ground floor ocean front room. Again notified first club. Maintenance back out and "fixed" again but this time locking the door meant you had to leave the door about 2 inches open. Notified first club again and was told they would move us to a different room the next day. Unfortunately the next day the room they attempted to put us in was a garden room. Explained we paid for ocean front and that's what we wanted unless we were refunded. So they told us it would be another day until we could move rooms. The 3rd day came and we were able to move at 5:00 pm. That night we left our new room for dinner. Came back and large mirror near front door was on the floor. Attempted to use jacuzzi tub, tub would fill up but jets not working. First club notified maintenance again. Was told both would be fixed next day. Neither was, it took 2 days to hang mirror back up and jacuzzi tub was never fixed. Large tree blocking ocean view was promised to be trimmed but never was. Overall service in restaurants not good. Had to get our own drinks and silverware. Very disappointed, would not recommend or return.
Hotel was very nice and clean. Large resort with several pools, bars and restaurants. The food was excellent and always somewhere to eat and drink any time of the day. The nightly entertainment was great. The only thing we found as a downfall was that several of the restaurants weren't very well marked and staff wasn't very helpful in telling us what was what. We did not even know about the seafood restaurant until our last day. Overall though we enjoyed our stay.
I really like the Occidental the staff was really nice and very friendly, they were just great! I made many new friends there.
First thing first the staff is wonderful but the hotel looks like is falling apart. Pool lights coming out, i trip with 1 inside the water. Room no hot water for 2 days. Rooms had leaks from sealing, lights went out for 1/2 hour like around 11 at night, liquor selection is too small and all namebrands are unknown.
This resort was partially under construction at the time of my visit. The only available rooms were full of HUMIDITY and made it unbearable to be in it. Orbitz, for some reason, failed to post the fact that the resort was under construction (I would most likely have chosen a different place if they would have), and also posted pictures that DID NOT AT ALL reflect the actual conditions of the rooms, pool, and the hotel in general.
Not at all happy with my stay in this old fashion "all inclusive". There are no AC enclosed bar so your drinking in the heat while sitting in ur own sweat no fans while the mosquitos eat you alive bar closes at 11! Your on vacation and can't even enjoy a drink unless you go to club mangu there are going to be days you don't want to listen to loud music and just be able to sit and lounge but you can't do that in this hotel. There is NO room service! NO mini bar! NO elevator! You must make reservations for every restaurant and men must wear long pants or ur not allowed in! Drinks aren't even good stick to the beer! You will be lucky if you find more then two nice attentive staff in the lobby most of the staff are clueless and don't speak a word of English. Check in was absolutely the worst I understand the whole 3pm check in but when we went at 2:45 we were told our room wasn't ready and had to wait till 3. I will never visit this hotel again! Do not waste your time here!
The hotel was very clean, but appeared to be a bit dated. The staff was very friendly. The food was good, but not exceptional. The beach was beautiful and clean. I would go definitely go back!
The one thing that I liked about the hotel was the club, I mean for the price it was an OK stay.
My boyfriend and I went for new years, it was a great trip. Food was good,beach was great! def upgrade to the VIP section, well worth it !
Very nice experienc everthign was excelent. Nice people
This was the most disappointing trip ever. I had to prop up the edge of the mattress with a pillow to keep from falling out of bed and I am not a large person. And this was the uograded room since my first room was in the middle of the resort civered by trees causing the room to be dsmp and mold in the cirners in the bayhroom. The beach is nice but don't plan on walking into the water unless you take water shoes with you, it is completely lined in coral.
I just spend $450 in my hotel reservation and flight tickets. The hotel was good and the restaurants too. Excelllent service.
The Occidental was just OK. Everything is determined on the color of bracelet that you receive at check-in. The bracelet let's them know what package you paid for. At times, we were not allowed in certain areas of the beach & pool because of it. Atleast there are multiple pools & the main one has a walk-up bar. The cleanliness & comfort of my room was run-of-the-mill. There is NO ROOM SERVICE. The buffet was low quality & the same everyday. They do have a few restaurants onsite that are a little better. The night club, Mangu, is on the premises & very good. They give you 1 free drink & you can dance all night. Overall, the hotel has a good location & nice amenities but it lacks in customer service & good food.
I would recommend this hotel - it is a bit older and is in the process of being updated but for the price the room was comfortable and clean, the beach was lovely and the food was excellent and there were plenty of options to keep your interest! They need to improve the dancing on the beach - ours was not fun and my friend and I ended up walking down the beach for another hotel's morning zumba in the sand. The entertainment was a bit lacking overall.
Went for 6 days with husband... Everyone was extremely friendly... Room needs an upgrade and resort needs more/different activities! Overall good experience!
everything was great the whole experience was great loved it !!!!
This was my 4th time back to Dominican Republic but the first time at the Occidental hotel. I stayed for 4 days with my boyfriend and had a great time. I thought the beach was beautiful, nicer than farther down the hotel strip in Punta Cana. The location of our room was perfect to, a smaller resort so it looks like all the rooms are close to the beach and pool. For me the location was perfect, I like going off the resort and restaurants and tourist bars were within walking distance of the hotel. I thought the rooms were a little dated, especially the bathrooms but it was still very clean and a typical Caribbean style. Fresh fruit in the room in the morning was delicious. I had better buffet food at other resorts but the snacks and lunch were good. I would definitely go back.
The hotel is well located. Bavaro is located in the Atlantic so the water is not the blue Carribean as the hotels located un Romana for example. But the beach is beautiful, there are 3 pools that are not crowded. The staff is super kind. There is a night club located few steps from reception so you can have fun without leaving the hotel. Also if you have kids have a kid's club for them. The food is just like the other all inclusive hotels. Also I highlly recommend to book your transportation from airport to hotel. Taxi are not very reliable and the hotel is about 30 min from airport!
Room - Pool -- Beach --what more do you need....(oh yeah - swim up bar) Good food throughout.....
Nice resort with a friendly staff. Buffets were pretty good. The diving was not so hot. Dove 4 days and never got deeper than 45 feet. Reefs were a bit bleak with sparse sea life. This is definitely NOT a dive destination.
Located in Bavaro, Occidental Punta Cana - All Inclusive Resort is within 2 miles (3 km) of sights such as Casino Diamante Punta Cana Grand and White Sands Golf Course. This 852-room, 3.5-star resort has 3 outdoor pools along with a marina and a full-service spa. It's on the beach and also near Cortecito Beach and Los Corales Beach.
Free breakfast is included with your stay. There are ample dining options with 10 onsite restaurants, including La Taqueria, which specializes in Mexican cuisine. Get a pick-me-up at the 3 coffee shops/cafés.
All of Occidental Punta Cana - All Inclusive Resort's 852 rooms are air-conditioned and have an array of amenities, including balconies, coffee makers, and free bottled water. Guests can expect WiFi and 32-inch TVs with satellite channels. Ceiling fans, hair dryers, and safes are also standard.
Occidental Punta Cana - All Inclusive Resort features a marina, a full-service spa, and 3 outdoor pools. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a casino, a nightclub, and a children's pool.