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Occidental Punta Cana - All Inclusive Resort

3.5 out of 5.0

Recent guest reviews

Our stay during Christmas was very happy, great weather, close to beach, nice food, safe clean quiet and spacious room, friendly staff, many activities for different age groups The weakest link was reception desk, check in was veeery slow, they always buried their head busy on something, they tried to help you but just not result driven. Other than that our over all experience was great here.

There were a lot of discrepancies about pricing. I had a friend stay with me for a few nights. Initially, I es quoted a guest fee of $60 per night since I had already booked my room. Later, I was told it was $98 per night. Then when my guest arrived, I was told it was $87 per night but on the weekends days, it would be $95 per night. I felt cheated and ripped off. It seems like the representatives in the reception area all had a different answer. It was very confusing and frustrating. The food selection at the buffet was horrible. There wasn’t enough of a selection for the size of the resort. Occidental Caribe is better.

Hotel looks beautiful and the people and ambiance make it better. Just be prepared I traveled from the US and none of our cellphones worked. I have AT&T. The television in the room also didn’t work and the WiFi with purchase also wasn’t working

The problem with our hotel stay for the following problems : There were never any clean beach towels or any hand towels ,body towels available. Lack of customer service skills in beach towel Booth staff was very rude!. sales representatives all over the resort /timeshare -very pushy and annoying! Good experience -were the daily evening shows amazing! Seafood & steak restaurants were delicious! Close to the beach & clean .certain staff were friendly and had great customer service skill.

This hotel is nice with perfect location and beach is amazing. Highly recommended, people are very friendly

So many things went wrong. After 13 hours on the plane & layover, we got to the hotel at 2:15pm. Checkin was supposed to be at 3pm. But we waited until about 4:30pm & got really frustrated. So they sent us to a room. Got there & it wasnt ready. So went back to the lobby. So again we waited in the lobby in 100 degree weather with no AC. We did not get into a room until 6pm!!! We changed, shower & got ready for the buffet dinner but food was barely edible. Whenever we asked for sprite or coffee in any of their restuarants, it literally takes them about 20min. Our concierge guy was supposed to make our dinner reservation but he messed it up. We were there 7 nights & he was only able to get us reservations for 2 nights. He made up excuses like the reservation system was down or it was full....bla bla bla I have allot of complaints but I will make it short & hopefully it can help you with your hotel selection. (1 being worst) Room & Bathroom - comfy #3.5 Beach - nice #3.5 Customer service - bad #1 Food at buffet - edible #1 Alcohol/all-inclusive - watered down #2 Nightly entertainment - surprisingly good #4 Pools - several large pools #4 When we checked in, they said that they were almost full but it didnt seem so. The pools were always empty. Nothing fun was ever happening. This is not a young party hotel. It is super laid back with mostly older crowd & families.

I went on this trip with my boyfriend, we are in our early 20's but behave like we are 30+. I did ample research prior to booking this trip and it was well worth it. The trip went smooth from airport gate to hotel and back. I booked through Orbitz, flight and hotel, and received an awesome price for a 7 night trip. Look for coupons when you stay that long, they really help get the price down! When booking online I upgraded to the royal level and do not regret it at all. The royal level rooms are all close to the beach. Our room had one of the best views of the ocean. The rooms were very clean and kept up on a daily basis! The royal level restaurant was convenient and delicious for all meals. The staff is great. The other restaurants throughout the resort are good as well. The buffet is a typical buffet with many options you won't go hungry. The hours are good to always have an option on a place to grab a meal or just a snack. The beach is my favorite part. It is true white sand that you just want to dig your toes in. The beach is very clean and they clean the seaweed up which is very nice. No rocks in the water and feels great! Not too crowded. The royal level bar is right by your beach chairs for easy access to beverages. There are many areas offered with shade. And lots of towels at all times during the day!

Nice hotel everithing was good clean nice view good staff

The resort is very large and modern. We stayed in building 25 and it's one of the newer buildings. It's near the beach and away from all the construction noise. We were very happy with our hotel room. All the amenities were nice and new including comfortable beds and great AC. We enjoyed the food, the beach, and everyone we've met were very friendly and eager to serve us. Throughout the trip we observed that some tourists were very rude to the hotel staff. We even saw one older gentleman smacked a staff on the back of his neck, not sure why. Another guest in his 40s was playing with water gun by the pool and decided to shoot a staff right in his face.This is rude and not acceptable. The staff had to just walk away. Some people think they can bully others because they're not dealing with their own people. However, we should treat everyone with respect if we want respect from others. We enjoyed our 7 days vacation at this resort, and would definitely go back.

Ocean front room, lots of open space on the beach with plenty of beach chairs. Beach bar, volleyball, soccer, and rental equipment available. Pools were very nice, plenty of places to eat and staff was friendly. Excellent resort, we had a great experience.

The room itself was very dated, sliding glass door would not open. Two actual holes in wall, many others that had been patched up but not painted. No door knob on bathroom door, just an open hole. We were first club so we went and notified the first club of problems. They sent maintenance out at 10:30 pm to fix. The "fix" on the door made it so it would no longer lock. Not good being on a ground floor ocean front room. Again notified first club. Maintenance back out and "fixed" again but this time locking the door meant you had to leave the door about 2 inches open. Notified first club again and was told they would move us to a different room the next day. Unfortunately the next day the room they attempted to put us in was a garden room. Explained we paid for ocean front and that's what we wanted unless we were refunded. So they told us it would be another day until we could move rooms. The 3rd day came and we were able to move at 5:00 pm. That night we left our new room for dinner. Came back and large mirror near front door was on the floor. Attempted to use jacuzzi tub, tub would fill up but jets not working. First club notified maintenance again. Was told both would be fixed next day. Neither was, it took 2 days to hang mirror back up and jacuzzi tub was never fixed. Large tree blocking ocean view was promised to be trimmed but never was. Overall service in restaurants not good. Had to get our own drinks and silverware. Very disappointed, would not recommend or return.

Hotel was very nice and clean. Large resort with several pools, bars and restaurants. The food was excellent and always somewhere to eat and drink any time of the day. The nightly entertainment was great. The only thing we found as a downfall was that several of the restaurants weren't very well marked and staff wasn't very helpful in telling us what was what. We did not even know about the seafood restaurant until our last day. Overall though we enjoyed our stay.

España Avenue, Bávaro Punta Cana La Altagracia

Hotel highlights

  • Free buffet breakfast
  • Free parking
  • Onsite dining
  • Marina

Located in Bavaro, Occidental Punta Cana - All Inclusive Resort is 1.5 mi (2.4 km) from White Sands Golf Course and within a 10-minute drive of Manati Park Bavaro. This 860-room, 3.5-star resort has 3 outdoor pools along with a marina and a full-service spa. Located centrally in La Altagracia, it's also near Iberostar Golf Course and Cocotal Golf and Country Club.


Dining

Free buffet breakfast is included with your stay. There are multiple options for onsite dining with 11 restaurants, including El Alcázar, which has pool views. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.


Rooms

All of Occidental Punta Cana - All Inclusive Resort's 860 rooms are air-conditioned and have an array of amenities, including balconies, sofa beds, and refrigerators. 32-inch TVs come with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers. Minibars, coffee makers, and free bottled water are also standard.


Property features

Occidental Punta Cana - All Inclusive Resort features a marina, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with a free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a fitness center.

Room options

Superior Room (DUI)

King 1 | Sleeps 1

Superior Room (3AD)

King 1 | Full 2 | Sleeps 3

Superior Room (2+1)

King 1 | Full 2 | Sleeps 3

Superior Room (2+2)

King 1 | Full 2 | Sleeps 4

Guest reviews for Occidental Punta Cana - All Inclusive Resort

Everyone (12)
4

nice hotel

Everyone

Our stay during Christmas was very happy, great weather, close to beach, nice food, safe clean quiet and spacious room, friendly staff, many activities for different age groups The weakest link was reception desk, check in was veeery slow, they always buried their head busy on something, they tried to help you but just not result driven. Other than that our over all experience was great here.

By , from NewYork on Jan 4, 2018

Review comment responded on Jan 4, 2018

Dear Bluesky, thank you very much for taking the time to provide us with your valuable feedback. We are thrilled to learn that our beach area, food selection and accommodations met your expectations to the fullest. Your comments have been shared with the management for evaluation and i can assure you that we will take in consideration any possible action to improve our service based on your experience. Best regards,

3

beautiful hotel....but...

Everyone

There were a lot of discrepancies about pricing. I had a friend stay with me for a few nights. Initially, I es quoted a guest fee of $60 per night since I had already booked my room. Later, I was told it was $98 per night. Then when my guest arrived, I was told it was $87 per night but on the weekends days, it would be $95 per night. I felt cheated and ripped off. It seems like the representatives in the reception area all had a different answer. It was very confusing and frustrating. The food selection at the buffet was horrible. There wasn’t enough of a selection for the size of the resort. Occidental Caribe is better.

By , from New York on Nov 14, 2017

Review comment responded on Nov 16, 2017

Dear Mari, Thank you for sharing your recent experience with us. Needless to say, we are disappointed to know that we did not meet your expectations. There is nothing more important to us than to provide our guests with an excellent holiday experience. We are truly sorry to know that there was any misunderstanding regarding our rates and availability. As you may imagine, the rates for specific services in many industries are often affected by availability, special offers, etc. Therefore, they can vary from one day to the next for many reasons. We are truly sorry that this misunderstanding caused you any difficulties. Please know, we have forwarded your review to the management of our hotel for consideration. We use our guest reviews to consistently improve the quality of our services. Once again, we thank you for choosing us. We hope you consider staying with us in the future. So we can, not only meet, but surpass your expectation. It was a pleasure to serve you. Sincerely, Scarlett Acosta Community Manager

4

hotel is undergoing renovations

Everyone

Hotel looks beautiful and the people and ambiance make it better. Just be prepared I traveled from the US and none of our cellphones worked. I have AT&T. The television in the room also didn’t work and the WiFi with purchase also wasn’t working

By , from Chicago IL on Nov 8, 2017

Review comment responded on Nov 10, 2017

Dear Rita, Thank you for sharing your experience with us. We are thrilled that in general you enjoyed your stay , but will take the opportunity to sincerely apologize to you for the technical difficulties you experienced on our property. That said, we have forwarded your comments to our general management to ensure similar situations are avoided in the future. Once again, that you for choosing us, we look forward to hosting you in the future. It was our pleasure to serve you. Best regards, Scarlett Acosta Community Manager

3

close to the beach

Everyone

The problem with our hotel stay for the following problems : There were never any clean beach towels or any hand towels ,body towels available. Lack of customer service skills in beach towel Booth staff was very rude!. sales representatives all over the resort /timeshare -very pushy and annoying! Good experience -were the daily evening shows amazing! Seafood & steak restaurants were delicious! Close to the beach & clean .certain staff were friendly and had great customer service skill.

By , from Las Vegas,NV on Jul 16, 2017

Review comment responded on Jul 18, 2017

Dear JM, We truly appreciate the time taken to share you recent experience at the Occidental Punta Cana with us. In general, we are pleased to hear that we were able to meet your expectations with regards to our installations, some of our food options, and that in some aspects a good experience. I have taken the liberty of sharing your comments and suggestions regarding the less than satisfactory aspects of your stay with our management, so appropriate measures can be taken to improve the quality of our holiday offerings. We would like to sincerely extend our apologies to you for the perceived lack of service and for not meeting all of your expectations. Once again, I would like to take this opportunity to thank you for choosing to stay with us and hope that we have the opportunity to welcome you back in the future. This time, to offer you an experience far better than your last. It was our sincerest pleasure to serve you. Kind regards, Scarlett Acosta Community Manager

4

perfect location, the beach is amazing

Everyone

This hotel is nice with perfect location and beach is amazing. Highly recommended, people are very friendly

By on Jun 26, 2017

Review comment responded on Jun 28, 2017

Dear Guest, Thank you for sharing your feedback. We truly appreciate your rating the quality of our holiday offering so highly. Needless to say we are thrilled to hear that we were able to meet your expectations. We truly hope to have the opportunity to host you again in the future. It was our pleasure to serve you. Best regards, Scarlett Acosta Community Manager

1

stay somewhere else!

Everyone

So many things went wrong. After 13 hours on the plane & layover, we got to the hotel at 2:15pm. Checkin was supposed to be at 3pm. But we waited until about 4:30pm & got really frustrated. So they sent us to a room. Got there & it wasnt ready. So went back to the lobby. So again we waited in the lobby in 100 degree weather with no AC. We did not get into a room until 6pm!!! We changed, shower & got ready for the buffet dinner but food was barely edible. Whenever we asked for sprite or coffee in any of their restuarants, it literally takes them about 20min. Our concierge guy was supposed to make our dinner reservation but he messed it up. We were there 7 nights & he was only able to get us reservations for 2 nights. He made up excuses like the reservation system was down or it was full....bla bla bla I have allot of complaints but I will make it short & hopefully it can help you with your hotel selection. (1 being worst) Room & Bathroom - comfy #3.5 Beach - nice #3.5 Customer service - bad #1 Food at buffet - edible #1 Alcohol/all-inclusive - watered down #2 Nightly entertainment - surprisingly good #4 Pools - several large pools #4 When we checked in, they said that they were almost full but it didnt seem so. The pools were always empty. Nothing fun was ever happening. This is not a young party hotel. It is super laid back with mostly older crowd & families.

By on Jun 4, 2017

Review comment responded on Jun 6, 2017

Dear Guest, First and foremost, we thank you for your feedback. That said, this moment warrants a sincere apology on our behalf for being unable to successfully meet your expectations. We sincerely apologize for our shortcomings in service and with regards to our mal selection, furthermore, our inability to improve your experience during your stay. We truly regret these issues marred your perception of our holiday offering.Your comments have been forwarded to the management for review, so any of the issues you faced are adequately investigated and addressed. Our primary goal is, and always will be, to offer each and every one single one nothing less than an excellent experience, a five-star quality of service. We would like to reiterate our appreciation to you for giving us this opportunity to host you. We once again apologize for failing to meet your expectations and truly hope that you reconsider visiting us in the future. It was truly a pleasure to serve you. Sincerely, Scarlett Acosta Community Manager

5

awesome beach!! awesome resort!!

Everyone

I went on this trip with my boyfriend, we are in our early 20's but behave like we are 30+. I did ample research prior to booking this trip and it was well worth it. The trip went smooth from airport gate to hotel and back. I booked through Orbitz, flight and hotel, and received an awesome price for a 7 night trip. Look for coupons when you stay that long, they really help get the price down! When booking online I upgraded to the royal level and do not regret it at all. The royal level rooms are all close to the beach. Our room had one of the best views of the ocean. The rooms were very clean and kept up on a daily basis! The royal level restaurant was convenient and delicious for all meals. The staff is great. The other restaurants throughout the resort are good as well. The buffet is a typical buffet with many options you won't go hungry. The hours are good to always have an option on a place to grab a meal or just a snack. The beach is my favorite part. It is true white sand that you just want to dig your toes in. The beach is very clean and they clean the seaweed up which is very nice. No rocks in the water and feels great! Not too crowded. The royal level bar is right by your beach chairs for easy access to beverages. There are many areas offered with shade. And lots of towels at all times during the day!

By , from Denver, CO on May 31, 2017

Review comment responded on Jun 2, 2017

Dear Audrey, Thank you for sharing your experience with us. There is nothing more important to us than to provide each and every guest with an excellent holiday experience, which is why we are thrilled to hear that you were satisfied with the quality of service you received. Please know, We are constantly refreshing and renewing our installations and services in order to improve the quality of our holiday offering. Once again, we thank you for choosing to stay with us. We would be thrilled to host you again in the future. It was our pleasure to serve you. Cordial regards, Scarlett Acosta Community Manager

5

nice confort

Everyone

Nice hotel everithing was good clean nice view good staff

By , from new york on May 25, 2017

Review comment responded on May 29, 2017

Dear Leo, Thank you for sharing your experience with us. There is nothing more important to us than to provide each and every guest with an excellent holiday experience, which is why we are thrilled to hear that you were satisfied with the quality of service you received. Once again, we thank you for choosing to stay with us. We would be thrilled to host you again in the future. It was our pleasure to serve you. Cordial regards, Scarlett Acosta Community Manager

5

nice resort, friendly staff

Everyone

The resort is very large and modern. We stayed in building 25 and it's one of the newer buildings. It's near the beach and away from all the construction noise. We were very happy with our hotel room. All the amenities were nice and new including comfortable beds and great AC. We enjoyed the food, the beach, and everyone we've met were very friendly and eager to serve us. Throughout the trip we observed that some tourists were very rude to the hotel staff. We even saw one older gentleman smacked a staff on the back of his neck, not sure why. Another guest in his 40s was playing with water gun by the pool and decided to shoot a staff right in his face.This is rude and not acceptable. The staff had to just walk away. Some people think they can bully others because they're not dealing with their own people. However, we should treat everyone with respect if we want respect from others. We enjoyed our 7 days vacation at this resort, and would definitely go back.

By , from MA on May 17, 2017

Review comment responded on May 19, 2017

Dear Amy, We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us. We are glad that in general we were able to have satisfied your expectations and sincerely apologize for any difficulties you may have experienced. Needless to say, we are glad that these difficulties did not marr your perspective of our holiday offering. We always strive to offer each and every one of our guests an excellent holiday experience and we are thrilled to know that in spite of this we managed to do so in your case. That said, we are constantly refreshing and renewing our services and facilities to ensure that our guest want to return year after year, which is why we guarantee that we will make the necessary improvements. Once again, we thank you for choosing to stay at the Occidental Punta Cana. We are definitely looking forward to host you on your next visit to the Dominican Republic. Once future plans to visit do arise, please feel free to contact us with any inquiry you may have. We guarantee your next visit will be far better than your last. It was our pleasure to serve you. Best regards, Scarlett Acosta Community Manager

5

big beautiful resort on the beach

Everyone

Ocean front room, lots of open space on the beach with plenty of beach chairs. Beach bar, volleyball, soccer, and rental equipment available. Pools were very nice, plenty of places to eat and staff was friendly. Excellent resort, we had a great experience.

By on Apr 24, 2017

Review comment responded on Apr 27, 2017

Dear Guest, We would like to take this opportunity to thank you for taking a moment of your time to share your experience at the Occidental Punta Cana with us. We are pleased to know that in most regards we were able to satisfy your expectations. We strive to offer nothing less than a five-star quality of service for each and every single one of our guests. Once again, we express our appreciation to you for having chosen to stay with us at the Occidental Punta Cana. Needless to say, we’d be thrilled to welcome you back in the near future. It was truly a pleasure to serve you. Kind regards, Scarlett Acosta Community Manager