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Occidental Punta Cana - All Inclusive Resort

3.5 out of 5.0

Recent guest reviews

My family and I ventured down to Punta Cana this year for spring break. We thoroughly enjoyed our trip here. The entire staff was very friendly and helpful. Our favorite part of the trip was our bar tender Wilton Evevas. We made a point to see him everyday while we were there. One of the most kind hearted souls I have ever met. I would recommend this resort to anyone who wants to try someplace new. Their entire focus is tourism here so you are treated wonderfully here.

We go to Punta Cuna every year and it only gets better!!!The women in the Royal Club were all so helpful and extremely friendly. This is the only place we plan to vacation!!! The food in the Royal Club was wonderful, prepared beautifully and quite tastyl.

Execellent! Loved it! Will return! Will recommend! Worth the trip! Great staff! Clean place! Great accommodations! Loved the a la cartel restaurants! Come see for yourself! Great attractions! Loved the excursions! Food was excellent t!

I really loved my stay here. Only down sides were rooms took forever to be cleaned and brought fresh towels. And the animation team on the beach and at the pool needs to be improved. A bar on the beach would be a good improvement, or add bartenders to the existing bars.

I was there with my mom last week. We arrived early so the room was not ready so we had it at 15:00. We paid for an ocean view and I was not disappointed, it was facing the ocean at the beach, renovated with a jacuzzi on the balcony. The room and the hotel site are very clean. The buffet is good and has a good variety. We tried few restaurants, the Oriantal and la Hacienda were very good, food and service. As for the steak house that's another story, we arrived 5 min before our scheduled time, the hostes asked us to come back and step outside even if thre were empty tables. At 8, a server step outside and ask us to come inside, I gave my reservation paper at the same hostess and looked at her watch and finally sat us at a table. The service was slow and the food wasnot very good, we left before the dessert. I don't recommend that restaurant. I noticed many managers going around the grounds and in the restaurants wich was great. Only few negatives points, no free wifi, on the beach it's difficult to find some shade there's not palapas. I want to thank Santiago Rosario and Williams Tejada from the front desk, they were so nice and efficient for our check out.

This is a great resort newly renovated areas are excellent, Staff are very polite and service is great. Food for an all inclusive was very good, they have 5 a la carte restaurants, that you can go to all the time for dinner, no limits as per days. The shows at night were excellent. HOWEVER, SATURDAY NIGHTS THEY HAVE BEACH PARTY WHICH ONLY THE VERY YOUNG PEOPLE ENJOYS AND NOTHING FOR THE OLDER CROWD. My only complaints I WISH THEY HAD UMBRELLAS AT THE BEACH AS THE SUN GET VERY HOT WITH NOT ENOUGH COCONUT TREES FOR SHADE. MORE WASHROOMS NEAR THE BEACH AND AROUND THE RESORT.

This trip was for my best friend 60th birthday. The room that we were given was horrible. The bathroom wasn't updated, a hole in the floor that needed a metal covering so that the bugs wouldn't come in, our television wasn't working, the room phone was inoperable. The thermostat for the ac was outdated and only had one control, off/ on. We couldn't control the settings. The windows were partially cracked, couldn't lock them properly. One of the other guests with us was given a room, whereas when they entered the room, they walked in on a guest already lodging there in a towel. The other guests that was with our party arrived to their room and the bed had bugs in it. When we arrived to the from desk, we asked to speak to a manager, the man replied," I speak no Engles". Finally someone came and gave four of the six of us rooms. They claim that they didn't have any other available rooms. So we had no per choice but return to the room that was given to us. They sent an repairman that claimed that the tv would be on within 1 hour, that never happened. He also claimed that the phone would be operable in an hour, that didn't happen either. We were forced to "pay" for wifi just so that we can be in touch each other during our stay, since our room phones were inoperable. The next day 4 out of 6 of us were able to change our rooms. They upgraded us to the newer rooms that were newly built. I don't understand how they would give their guest rooms that need to be demolished and renovated completely. This was my third time to Punta Cana and never before did I have to pay for wifi in the other resorts. I also feel that they should have customer service representatives that speak other languages besides Spanish to accommodate their guests when they arrive.

This property is beautiful, even though it's under construction. The work being done had no impact on our trip. Saw/heard the construction early am, but not from our room. Our check in experience was wonderful. I suggest the Royal level. You get VIP treatment and do not have to stand in line at the front desk. We were upgraded for free to a suite. Our view was incredible! Both poolside and ocean view. Our room was spacious and cleaned whenever we requested it by putting the sign on our door. Mini bar was replenished upon request. Tip the cleaning staff and they won't forget you. Extra towels, water, and mini bar was replenished daily. We were not haggled during our stay for the membership presentation. We were called within our first hour and had a short visit with the representative. But we told him we already had timeshares and we're not interested in wasting our time listening to a presentation. We never heard from him again. I suggest making dinner reservations as soon as you check in. We were turned away even though they had open tables. The buffet was ok. Nothing great. I understand that as a big resort, you produce food in mass quantities, so there is not much flavor. Breakfast buffet was fine and had a lot of options. The steakhouse was excellent-good service. The pizza place was probably our favorite. Most of the restaurants need extra staff, so plan on sitting for atleast a couple hours for your meals. One night I even had to leave the restaurant to go get my own drink. The pools were beautiful. I was surprised to have the entertainment at the Royal level pool and not the regular pool that had the swim up bar. Beach bars were wonderful and had the best fruit on the resort. Plan on getting your own drinks as there are no servers servicing the beach even in the Royal level area. No servers around our pool area either. I think we might have been served once at the main pool during our whole stay. If alcohol is your desire-bring your own large cups from home and plan on getting your own. Be careful of the excursion sales on the beach. We waited almost an hour for the "scubadoo". They never showed up. We did eventually get our money back-after a lot of communication between security, hotel staff, and finally excursion salesperson. I would recommend going thru the hotel staff to book your exclusions. This hotel I believe is recently under new ownership. They do have room for improvements, as most resorts do. I would recommend this resort. Would I go back? Probably not. I like to experience new places. I've been to other resorts and left more satisfied.

Awesome place! La Diva had the place mad lit! Shows are awesome renovated rooms are dope and everything was all good! Restaurants were great and the 24 hour pizzeria was the best. Pool bar was off the hook! I love this place!

We arrived as first time travelers with not much guidance on what to expect, Right off the hop the airport staff are set up selling excursions (which ended up being a great deal) but no-one really prepped us on how common it was for tipping, and for staff at the hotel, on the beach and on the bus tours and on the excursions pitching sales. The hotel was beautiful, our room was newly renovated and had everything we paid for (Jr Suite Beach/Ocean view) but it was nowhere near the "First Club Beach Bar" that we didn't discover till the second last day. We originally upgraded because of the international liquor perks (which they kept running out of) , other than that there didn't appear to be many other benefits, only elevated seating in the buffet and free Wi-Fi (which to some could mean more i suppose) , the facility also ran out of towels for two days. I'm going to touch back on the soliciting, the concierge in the lobby of the buildings were amazing and most spoke up to 5 languages but they kept pushing their "invitations to sell vacations" which can get really annoying since your just trying to enjoy the one you already paid for. The beach was the same, all day long locals up and down the beach pushing hats and sun glasses, cigars and parasailing, just something i would have rather went without. For our next trip we will look into somewhere more private with pools that don't close at 7. I will add the food options were nice and the servers were so welcoming and genuine in every a la cart and bar they had, but the buffet seemed to have ran out of food quickly if u didn't go eat at the crack of dawn everyday ( bacon, water melon juice champagne ). Also the shows they put on were top - notch ! so not all bad reviews!

España Avenue, Bávaro Punta Cana La Altagracia

Located in Bavaro, Occidental Punta Cana - All Inclusive Resort is within 2 miles (3 km) of sights such as Jesus Maestro Parish and White Sands Golf Course. This 852-room, 3.5-star resort has 3 outdoor pools along with a marina and a full-service spa. It's on the beach and also near Iberostar Golf Course and Cocotal Golf and Country Club.


Dining

Free breakfast is included with your stay. There are ample dining options with 10 onsite restaurants, including La Taqueria, which specializes in Mexican cuisine. Get a pick-me-up at the 3 coffee shops/cafés.


Rooms

All of Occidental Punta Cana - All Inclusive Resort's 852 rooms are air-conditioned and have an array of amenities, including balconies, sofa beds, and refrigerators. Guests can expect WiFi and 32-inch TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers. Minibars, coffee makers, and free bottled water are also standard.


Property features

Occidental Punta Cana - All Inclusive Resort features a marina, a full-service spa, and 3 outdoor pools. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a fitness center.

Room options

Junior Suite Royal Level

King 1 | Full 2 | Sleeps 4

Superior Ocean Front

King 1 | Full 2 | Sleeps 4

Superior Royal Level

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

65% of guests recommend this hotel

Total of 525 reviews