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Occidental Punta Cana - All Inclusive Resort

3.5 out of 5.0

Recent guest reviews

We stayed April 5-12th/17. Booked through AirTransat. Upon arrival we were told at check-in that no renovated rooms were available. How is this possible when the Barcelo Hotel Group advertise this as "COMPLETELY RENOVATED"! (See their website). We refused for over an hour until we gave in and went to view a room in building 11. We were given the room card to someone else's room!!! It was already occupied! We returned to the front desk even more upset. There was no explanation or apology for this error. We demanded to speak with the manager but could only speak with the shift supervisor. No help at all. We eventually had to settle for an old room with the promise that we would be moved in two days. We demanded this in writing before heading off to building 10 room 10226. The room itself was not bad. It was very old but at least it had two queen beds pushed together that were very comfortable and new. The bathroom was disgusting! Old tub and fixtures, ceiling had huge sag in it with holes in the tiles everywhere. The second night there, I noticed cockroaches on the bathroom floor😡! NOT HAPPY! The water was shut off every night for how long I do not know. Fridge was not stocked with beer until second day (after we requested it). Facecloths the first day after that usually only one! We were told to be out of our room by 8:00 am on day three so we could be moved. We were out with our luggage and back to the main lobby. We were told to return at 2:00 pm. We did not get our room until 4:00 pm. Our luggage sat the entire day the main lobby! When we finally got to our new room in building 23-room 23116-it was heaven! We were given two separate double beds but by that time we didn't care. We still felt like we had won the lottery! Beautiful room. Fridge was filled daily. I requested diet cola and it was there each day. Also had mini cans of Coors light beer. The patio door opened to chairs, grass and a pool😎. The beach is perfect with new chairs. No palapa huts for shade but plenty of palm trees. The pools are clean and warm. The restaurants are very good. Steakhouse was slow service but excellent steak. The Italian was really good as well. I was worried about the Oriental but it turned out to be my favourite! Deep fried ice cream for dessert was absolutely delicious. The Mexican was tasty too. The main buffet was great for breakfast. One evening we struggled to find good quality, hot food. The pizza and taco stand upstairs is amazing. Exceptional waitress tending tables there!!! Lunch buffet at the beach always good food. Drinks were good to so-so. Beer was cold! Beach entertainment staff were excellent. They work hard to get the crowd involved and always made you laugh. A shout out to Jose, Carolin (Mars😉), and Chocolatty. You are all very professional. CHECK OUT - What a complete joke. No where could they find that we had checked in! Not under our first or second room numbers, nor under our names! How could this be possible? At least Elisabeth had a smile on her face! MY OPINION: I was totally disgusted by the lack of desire from the staff to help anyone at the front desk! Then common sense returned and I realized that these men and women are only doing as they are told by their bosses who are hiding behind the desk in the back room! (Notice the cameras in the upper corners behind desk). To Miguel, Firmin and Henri-you need to go to work for another resort! How you get up and go to work each day I do not know! You must hate your job! I have NEVER in five trips to Punta Cana ever had this type of service upon arrival!!! Your bosses are cowards hiding behind you! Shame on BARCELO for allowing this to happen. TO THE BARCELO GROUP: You have a beautiful resort! Please fix the many problems or you will ruin yourself! You are well on your way with the present conditions! Quit overbooking until all is renovated and PLEASE remove the false advertising on your website stating this is totally renovated! WOULD WE RETURN? Not a chance untill we can be guaranteed that renovations are complete and TripAdvisor reviews are consistently great to excellent".

I went with 4 other people, our rooms had no power and no water, bathrooms were not cleaned, some mold in bathroom, toilet not flushed from last occupants. Other peoples clothes in my bed, roof leaked, view was of the septic tank and smell as well. Employees did not want to help you the vendors on the beach were nicer than the staff. Plus side, food and beach were really good, entertainment was awesome and once in new room it was alot better. Do not recommend unless you are for sure in the newly renovated rooms.

Everything was great expect the room. My wife and I were put into a room that was very old and dirty, with broken tiles in the bathroom and fixtures that were very very old. Tried to get moved and had nothing but a run around with the front desk. It took me 4 days to finally get moved. Once I was moved the new renovated room was fantastic, just wish I had it for more than my last 3 nights. I have sent an e-mail to Barcelo' on their web site,(Owners of this Hotel) but to date have not heard anything back.

I am rating this average just because I have mix feelings about the stay! The area is nice! Th beach is beautiful! They activities were pretty cool!!! When we booked our room it was advertised that this was a newly renovated resort however when we checked in and got our room; the room was so old and beat down! We were so exhausted we didn't even have the energy to complain and just took whatever we got! As you arrive the hotel lobby is beautiful! Our check in process was a headache! The front desk didn't know anything about the resort! Didn't tell us we had to make dinner reservations before 4 so we could enjoy dinner and could not provide us any information about where certain things were located, what events were happening! That was frustrating. The resort has this snack area that consist of hamburgers and fries and nachos! Let me say the hamburger is horrible! That food will make your sick! The meat was not well prepared! They have it sitting in an area where flies are just sitting around! It's soaking in water along with the lettuce tomatoes onions etc. That area also serves drinks however those drinks are watered down! At night they did have these amazing shows! I don't recommend the steak house restaurant, food is not good! Don't do the steak it's really all fat! I will say you should try their Italian restaurant! The breakfast buffet was good! Lots to choose from! They do have this night club! It's small but good music. Nice little night life adventure! There is one thing that made this trip horrible!!! 1) when we arrive at the hotel the staff told us we had to meet up with some lady who was suppose to handle our transportation back to the airport... well we wasted a whole morning and several hours our two additional days there because this lady never showed up and come to find out it was not even our transportation ... it was for some kind of timeshare that we never requested!!! The spa is a MUST! The ladies there are so sweet and amazing! You will have the best massage ever! Everything else is overpriced so it's not worth you shopping in the resort! When we needed help from the concierge desk, it was like a hit or miss! This one girl was so rude, Never acknowledge us and just point her finger to some other desk without evening looking at us. 2) the WORSE part about this trip is this small shop located in the lobby area! I went to purchase an phone charger. It took a while for me to pay because the "general manager" was too busy flirting with this random guest from the resort! She was so distracted by him, asking for her phone number or if she had a boyfriend. I finally leave, take my charger to the room and the charger doesn't work! I quickly run back to the shop and this manager is closing up. She hears me knocking but ignores the fact that I am standing there. I wait for her outside the doors and she comes out closes the doors and says she is closed! She tells me there is nothing she can do and I will have to show up tomorrow morning! I told her I couldn't because of an excursion I had at 7am that morning and she continues to tell me to come whenever and she will notify whoever is working! I received no help and she shut the door on me! The following evening I return after an exhausting day. No one at this store knows anything about the charger! They tell me to look for another charger but to top it off the staff had removed all electronic items from the store early that morning because they were no longer selling anything that had to do with cellphones! There are two males at the register! One is a manager the other is just an employee. The Manager is quiet and not saying much while the cashier is so rude to me. He tells me I should have never bought something without testing it at the store because that's what you're suppose to do. So I tell him "you mean to tell me that I should open everything in your store to test it before I decide to purchase it" and he says yes and it's my fault for purchasing something that doesn't work! He also tells me there is a no refund policy. He demands I go find something else to buy! Well I don't need anything else! I need a charger! So as I am continuing to explain all this in Spanish I couldn't remember how to say general manager in Spanish and start speaking English! This employee tells me and I quote "well what is it? is it going to be Spanish or English? which one?" The manager is sitting here is doesn't say a word! I lost it after that! I felt discriminated, embarrassed and insulted because of the language barrier. There are other guest in this store! But this employee tries to be a complete jerk because I was speaking English! I hade to leave! I had to wait two days without a phone charger and to get my money back only to meet with this girl who initially sold me the charger and shut the door in my face because she was closing for the day! After this incident I was done! My patients was low! I had no desire to even argue about it! I told the front desk about this as I was checking out but I didn't even want to start explaining everything because I was so heated! We were there March 9th and it took me this long to want to write a review! I wasted a lot of unnecessary time on this special trip that was planned for my birthday! A girls getaway! My first girls getaway for my birthday! I spent a lot of money between airfare and hotel and transportation to end up with something like this!

I highly recommend looking elsewhere in Punta Cana. With the exception of Jose, who seemed to run much of the dining and the lovely woman who cleaned our room, the service here was horrible. Our Representative from the First Club rented us a modem for "better, cheaper" internet as a "perk". Not only did it not work, but he left a note that we shouldn't talk about it. I'm assuming he's scamming people. The bartenders were very rude and made us feel as if we were bothering them every time we went to get a drink. Exactly the same attitude from the ladies in the duty-free shop. There are no servers by the pool and you had to go under a cold waterfall to get to the swim up bar (and then cover your drink to get out). Our friends had huge water issues in their room twice (once no water and once pouring through the ceiling from the room above) and no one came to clean anything up. They did it themselves and the rest was left for the poor woman in housekeeping. It was so bad, we left midweek and booked a different resort.

I have traveled to multiple resorts sometimes up to 5 times a year. This place is by far the worse. I have never wrote a bad review on any place I have stayed. But where do I even begin with this resort? I did not arrival at the Occidental Hotel until 3 days after planned due to weather conditions. I called the hotel to inform them. When I checked into the hotel they first begin telling me that I did not contact them about arriving 3 days after my reservation. I had emails confirming I would be arriving until 3 day late & proof in my call log of my phone having a 3 minute conversation with the hotel. They refused to even listen what I had to say because I had already paid for the trip & they had my money. I then asked if there was any rooms for an additional 3 nights because we wanted to stay the full week we had been planning for months. They told us there was absolutely no rooms available & they would not refund us on the 3 nights we missed. We get to our room & the key didn't work. The key didn't work multiple times throughout our stay. There was one occasion when the key didn't work so I walked to the front desk & the key still didn't work after I received another one! We never received any hand towels or face cloths for whatever reason. The shower leaked all over the bathroom floor so our floor was always wet. They would shut off the water daily for one hour in the afternoon. I went to my room the second day in the afternoon to shower & there was no running water. I couldn't wash my hands, I couldn't flush the toilet. It was very frustrating to be on vacation & that happen. The beach was beautiful. I was impressed with the food. We got to know the waiters, waitresses, and bartenders. They were wonderful. We did end up booking an additional 3 nights only because of those reasons & because we didn't feel like traveling to a different hotel. The people at the front desk were horrible. I can not stress that enough. When booking the additional 3 nights, the man at the front desk charged us X amount of dollars. The last night of our vacation I was once again locked out of the room. When I went down to the front desk there was an actual reason this time why the key didn't work. They had charged me the wrong amount & wanted more money. They locked me out of my room & refused to let me back in until I paid them the difference. It was completely unacceptable the way the front desk treated me. I also forgot to mention while booking the additional 3 nights they told us we had to check out of our room of the first reservation by 12:00 & wait 3 hours until the room of our second reservation was ready. We did what we were told & we ended up being in the exact same room of our first reservation. COMPLETELY UNACCEPTABLE!!!!!!

Rooms need makeover, chipped broken furniture, noisy ac fan rusted bath tub, no water pressure in bathrooms at night and no water at all in bathrooms between midnight and morning Staff aware and say they have had issues for sometime and unable to fix it

We didn,t get the upgrade we paid for, we were put in a room with no water, we asked for 2 beds, got one. Front desk and guest services no help at all, say and do nothing about any of our issues, you,ve been warned.

We just arrived back from a week at the Occidental, Punta Cana. The updated room was fabulous-clean, bright, fresh, lots of storage, excellent air-conditioning. The hotel lobby has new furniture and new paint. Elizabeth at check-in was very helpful and efficient. We heard her deal with many clients, and always remained calm and upbeat! We were often served by Melvin Pena at the lobby bar who made sure my husband got his Scotch! He quickly learned our habits and anticipated our orders....depending on the time of day! Maria Eugenia Reyes greeted us at least twice a day at the buffet. After asking our names the first time, she never forgot...it was like being greeted by a friend each and every time. Although we ate at the Steak Restaurant and the Italian Restaurant, we were quite happy to satisfy our hunger and taste buds at the buffet. We were greeted with smiles and a quick hello as we encountered staff all around the resort. Pro Dive-on site diving shop-was excellent. We had ordered our dives on-line so only had to check-in for final paperwork when we arrived. All of our dives were great! The staff was well-trained and always patient as we explored the underwater world. The beach is beautiful-we did not have any trouble getting lounges while we were there. There are two pools - the main pool caters to more action with the smaller pool being less active...a good place for a young child. We are looking forward to returning next year.

Beautiful hotel!!!! Beautiful staff, super friendly ! The food was very nice perfect fried chicken, updated rooms modern, great service! Santos and carlito best bartenders ! Entertainment was also very good! My favorite is 50centjorge Ortiz. Alejandro. ROGER. Mariposa. chocolate. Andri. Diva. Jose. Lovedddd my trip!!! You can literally travel to this resort alone and feel like you have friends, that's how amazing the staff are here!

España Avenue, Bávaro Punta Cana La Altagracia

Located in Bavaro, Occidental Punta Cana - All Inclusive Resort is 1.5 mi (2.4 km) from White Sands Golf Course and within a 10-minute drive of Manati Park Bavaro. This 852-room, 3.5-star resort has 3 outdoor pools along with a marina and a full-service spa. It's on the beach and also near Iberostar Golf Course and Cocotal Golf and Country Club.


Dining

Free breakfast is included with your stay. There are ample dining options with 10 onsite restaurants, including La Taqueria, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 3 coffee shops/cafés.


Rooms

All of Occidental Punta Cana - All Inclusive Resort's 852 rooms are air-conditioned and have an array of amenities, including balconies, sofa beds, and refrigerators. Guests can expect WiFi and 32-inch TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers. Minibars, coffee makers, and free bottled water are also standard.


Property features

Occidental Punta Cana - All Inclusive Resort features a marina, a full-service spa, and 3 outdoor pools. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a fitness center.

Room options

Junior Suite Ocean Front

King 1 | Full 2 | Sleeps 4

Superior Ocean Front

King 1 | Full 2 | Sleeps 4

Superior Royal Level

Full 1 | Sleeps 3

Suite Royal Level

King 1 | Full 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

65% of guests recommend this hotel

Total of 754 reviews