Nice and affordable place to stay.
Enjoyed our stay - easy to get around the resort. Definitely will plan to visit again!
The friendly
Buyers beware is the first thing I will say before I elaborate on my trip. I am a frequent visitor of Punta Cana. My last vacation there in January was absolutely amazing and perfect at the hotel next door to the Occidental. When we first got there and checked in, my suite indicated that it had room service. When I asked the gentleman at the desk about that, he told me it did not come with my package. I took out my phone and showed him what they advertise for my upgraded suite that I paid extra for, and he completely ignored it. I was too tired to argue so I went to my room with my husband. The room was filthy. The white sheets and bedding was covered with stains. The bed was as hard as a rock and they were two pillows per person, and they were as thin as a piece of paper. The mirror in the bathroom is filthy and rusted, the bathroom shower did not work. It would not change from waterfall to shower massage. Molded shower. None of the outlets on my husband’s side of the bed worked so he couldn’t charge his phone on his side. We called the front desk to ask for maintenance and they never came once. The elevator in our building did not work. The ice machines in our building were always off or broken. The rooms on the first floor all flooded. The buffet was gross. All the food was cold, the servers were rude. One of the cappuccino machines were broken and every time we asked for a cappuccino we got dirty looks. Filthy and an embarrassment. I will never return to this place.
Very clean in public areas, rooms also clean and comfortable.the restaurants were so-so 2 buffets. Italian Mexican, Chinese steak house seafood.one buffet is outside near beach other inside near lobby . seafood rest.is outside it was hot so we didn't eat there.the Royal level is the best play, you have your own check in and check out bldg, they make the reservations for you for dinner so you don't wait in lobby.they have Royal restaurant just for Royal guest which we use every breakfast and lunch.On beach they have private section and bar so you are not near the crowds.the room also has hot tub which is on patio.They give you different bracelets so security keeps others from using area.No ice tea drinks or cold brew ,they just put ice in glass for coffee ,go for Royal level.
Excellent place, good food, lovely and healthy staff
Muy Buena!!
Fui por 9 días todo muy bien hasta que nos enfermamos y no recibimos atención del personal del hotel en la madrugada cuando estábamos pidiendo ayuda por fiebre mayor de 40 al día siguiente pidieron disculpas pero pudo ser peor. Cogimos una bacteria del agua de beber. Por lo demás el personal del spa (Nelson Mandela y las chicas de la zona que está al lado de parque) espectacular. Las comidas muy ricas y los show y fiestas muy buenas. Las habitaciones espaciosas y todos los días te la organizan. Lamento haber tenido la mala experiencia de mi enfermedad y que no fueran capaces de tener empatía con sus huéspedes.
everything good
Royal level at Occidental Punta Cana is amazing for three reasons: 1) a la carte meals 3 x a day with no reservations at royal level restaurant 2) royal level beach bar has high end booze 3) royal level rooms are close to beach and royal level beach bar and royal level restaurant
Great service, plenty to do within the resort and off site excursions. Make your restaurant dinner reservations EARLY! We were unable to get dinner reservations, due to us waiting so late. No fault to Occidental though. We will be back!
Beautiful resort, but the service is completely horrible!!!! Listen to all the bad reviews! If you are Hispanic and know English, I would recommend you speak English around the staff because once they hear you speak Spanish they treat you like you’re a nobody! I couldn’t believe it. And restaurants are by reservations only and were fully booked. Person in charge of making the reservations for the restaurant stated, “people who stay longer nights are priority.” So if you’re looking to stay for a whole week, you’re looking at 3 reservations max for your whole stay.
Located in Bávaro within a 5-minute walk of Cortecito Beach, Occidental Punta Cana - All Inclusive is within a few miles (5 km) of other popular sights like Los Corales Beach. This 860-room, 4-star property welcomes guests with 3 outdoor pools, 11 restaurants, and free self parking.
Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 10:30 AM. Enjoy the pool views at El Alcázar, one of 11 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
For entertainment, guests can enjoy plasma TVs. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers. Free minibar items, balconies, and sofa beds are also available.
At Occidental Punta Cana - All Inclusive, guests enjoy 3 outdoor pools, a nightclub, and a gym. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive property include outdoor tennis courts, free WiFi in public areas, and a conference center.
Nice and affordable place to stay.
Estimada Sarita,Agradecemos mucho su valoración positiva.Fue un placer servirle y esperamos su próxima llegada.Saludos cordiales,Orestes Almaguer Gerente generalOccidental punta cana
Enjoyed our stay - easy to get around the resort. Definitely will plan to visit again!
Dear Mark,Thank you for sharing your comments about your recent stay at Occidental Punta Cana, our main goal is to ensure we continue to provide unforgettable vacation experiences to our guests. We are looking forward to your next visit.Kind regards,Orestes Almaguer FernandezGeneral managerOccidental Punta Cana
Estimado Lada,Agradecemos mucho su valoración positiva.Fue un placer servirle y esperamos su próxima llegada.Saludos cordiales,Orestes Almaguer Gerente generalOccidental punta cana
The friendly
Dear Maritza,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests.Again, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Best regards,Orestes Almaguer General ManagerOccidental Punta Cana
Buyers beware is the first thing I will say before I elaborate on my trip. I am a frequent visitor of Punta Cana. My last vacation there in January was absolutely amazing and perfect at the hotel next door to the Occidental. When we first got there and checked in, my suite indicated that it had room service. When I asked the gentleman at the desk about that, he told me it did not come with my package. I took out my phone and showed him what they advertise for my upgraded suite that I paid extra for, and he completely ignored it. I was too tired to argue so I went to my room with my husband. The room was filthy. The white sheets and bedding was covered with stains. The bed was as hard as a rock and they were two pillows per person, and they were as thin as a piece of paper. The mirror in the bathroom is filthy and rusted, the bathroom shower did not work. It would not change from waterfall to shower massage. Molded shower. None of the outlets on my husband’s side of the bed worked so he couldn’t charge his phone on his side. We called the front desk to ask for maintenance and they never came once. The elevator in our building did not work. The ice machines in our building were always off or broken. The rooms on the first floor all flooded. The buffet was gross. All the food was cold, the servers were rude. One of the cappuccino machines were broken and every time we asked for a cappuccino we got dirty looks. Filthy and an embarrassment. I will never return to this place.
Dear Eva,We appreciate your comments after your recent visit. Since we are always trying to improve, your feedback is crucial to our future success.We are dismayed to read your comments about your experience during your stay with us. Above all, because their comments do not reflect the standard and regulations to be met, at Occidental Punta Cana we strive to ensure our guests a memorable vacation. However, you can rest assured that your opinion will be shared so that this does not happen again.Thank you once again for choosing us and for your constructive criticism, we hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations.Kind regards,Orestes AlmaguerGeneral managerOccidental Punta Cana
Very clean in public areas, rooms also clean and comfortable.the restaurants were so-so 2 buffets. Italian Mexican, Chinese steak house seafood.one buffet is outside near beach other inside near lobby . seafood rest.is outside it was hot so we didn't eat there.the Royal level is the best play, you have your own check in and check out bldg, they make the reservations for you for dinner so you don't wait in lobby.they have Royal restaurant just for Royal guest which we use every breakfast and lunch.On beach they have private section and bar so you are not near the crowds.the room also has hot tub which is on patio.They give you different bracelets so security keeps others from using area.No ice tea drinks or cold brew ,they just put ice in glass for coffee ,go for Royal level.
Dear Customer,We appreciate your comment praising your recent visit to our Occidental Punta Cana hotel.We are delighted to hear that we have managed to exceed your expectations in terms of hospitality and service provided and will pass your comments on to our team members.Thank you once again for choosing us, we hope to have the opportunity to serve you again in the future and to exceed your expectations.Kind regards,Orestes Almaguer General ManagerOccidental Punta Cana
Estimado Kevin,Agradecemos mucho su valoración positiva.Fue un placer servirle y esperamos su próxima llegada.Saludos cordiales,Orestes Almaguer Gerente generalOccidental punta cana
Estimado Beata,Agradecemos mucho su valoración positiva.Fue un placer servirle y esperamos su próxima llegada.Saludos cordiales,Orestes Almaguer Gerente generalOccidental punta cana
Estimada Denise,Gracias por elegir Occidental punta cana para su lugar de destino.Lamentamos mucho saber que no disfrutó al máximo de la experiencia en nuestro hotel, ya que nos esforzamos para que cada estadía con nosotros sea inolvidable. Se han llevado a cabo debates entre los respectivos miembros del equipo y la gerencia para revisar sus comentarios.Esperamos nos dé una nueva oportunidad en el futuro para revertir sus inquietudes.Saludos cordiales,Orestes AlmaguerDirector GeneralOccidental Punta Cana
Dear Customer,Thank you for sharing your comments about your recent stay at Occidental Punta Cana, our main goal is to ensure we continue to provide unforgettable vacation experiences to our guests. We are looking forward to your next visit.Kind regards,Orestes Almaguer FernandezGeneral managerOccidental Punta Cana