Occidental Punta Cana - All Inclusive Resort3.5 out of 5.0
Recent guest reviews
Stayed for a week March 19-26th and would say that overall this resort is good value for the money. As others have noted, there are renovations going on at this resort so the rooms in older, unrenovated buildings are very dated and some have serious problems with leaks, broken furniture/light fixtures, and plumbing. We stayed in building 11 and had no major issues-just a phone that didn't work and a couple nonworking lights. But we heard horror stories from people staying in building 12. Overall the food was good in all the restaurants, including the 5 al la cartes. We avoided line-ups at the buffet restaurant by eating a bit later at mealtimes. Always a good selection and plenty of food when we went. Beach is awesome, pools lovely, public spaces very nice, and the grounds and layout are beautiful. Overall, staff are pleasant and friendly although service at the seafood restaurant wasn't great. They could benefit from an expediter to smooth out the ordering and serving process. On the downside...check-in is a nightmare. Line-ups are long and service is slow. We had to line up multiple times to get room keys, towel cards, wi-if info. Not sure why all that couldn't have been provided the first time we lined up to check-in. Reception process can benefit from an efficiency review and better automation. The salespeople stationed at the information desk in each building can be very aggressive in trying to get vacationers to listen to their sales pitch. Very annoying...had one guy chase us down the walkway trying to get us to attend the 'special presentation'. This place has a lot of positives. When the renos are complete and some improvements made to the check-in and "salespeople" stationed in each building, this resort will really shine. Would recommend as a good place to stay in Punta Cana!
No hot water, no pool service, no alcohol in pool fridge, horrible food, rude service. After traveling to many resorts this is by far this worst. Two days to get a clean glass in the room, three days now with no hot water, people look through you and say yes when you ask for something but do absolutely nothing about it. Ughhhhhhhhh! I travel a lot and have never been so frustrated
We recently stayed at the Occidental from March 18-26 and let me start by saying that while this resort is currently a solid four star resort, it has all the makings of a future 5 star hotel. Let's start with the positives: In terms of the first rule in real estate (location, location, location) this hotel is close to town and boasts stunning beach views. The layout and architecture of this hotel was absolutely beautiful and one of the nicest pool set ups I've seen. The main pool was close to bathrooms, food, and two bars, with a snack restaurant overlooking the pool. The food at this hotel was very good and consistently offered plenty of choices to patrons. We ate at all of the specialty restaurants and again the food was very good with the exception of our salmon being undercooked at the steakhouse one evening, still the food was a solid 9 out 10 when considering this hotel is not a 5 plus star resort. We also found the service for the most part to be very good with a few exceptions. It should be noted that this hotel was recently bought by the Barcello Group and they were doing walk throughs when we were there and were already making some noticeable changes to the resort and staffing processes. So what keeps this resort from being a 5 star? The resort is currently in a transition period and they need to complete renovations to buildings 10, 11, 12, and 13. These buildings are tired and are in need of cosmetic makeovers as well as updates to plumbing and wiring. While their, we witnessed many complaining about water leaking through the roof in building 12 as well as complaints about the noise from active renovations next door in building 13. If going down anytime soon keep this in mind. We stayed in building 11 and actually had no real complaints other than our room was pretty outdated once we saw what rooms in building 24 looked like. The next big barrier to five star status is the hotel front desk. If I had to describe it one word I would say "nightmare." That seems harsh I'm sure but we were two hours checking in the day we arrived and had to line up multiple times to get completely checked in. When we did get up to the desk the young man disappeared into the back room for forty minutes without explanation. We were told that room numbers are not assigned ahead of time which might explain us witnessing a guest bribe the front desk staff to get a ground floor room in building 24. I would say to you Mr. Barcello that you need to clean up this situation pronto and you may want to think about automating this process. Towel cards, wifi passwords, etc. also need to be rolled into the check in process so that valued guests don't waste too much of their vacation time standing in multiple line ups. I think other areas that will be tightened up will be wait staff service, which is very good BTW, but lacks a certain efficiency and refinement if this hotel is ever to achieve a five star level of service. We also noticed that communication was a challenge in some areas due to not enough bilingual staff. A minor thing that bothered our group was having to walk out past the main gate of the resort to catch the free shuttle to the Don Lucas cigar factory (in the rain I might add). It did not go unnoticed that patrons at other hotels were picked up at their main lobby by this free service but this was shunned at the Occidental. My mother who has mobility issues asked to be driven out by golf cart to meet the shuttle but was told they were "not allowed" to give guests rides out to meet this shuttle. I will not belabour this Mr. Barcello other than to say "shame on you" for the poor treatment of your guests who dare try and access a free service rather than pay the $65US your hotel was charging for the same ride. Despite the check in debacle and some other minor bumps, we had a blast at this hotel. This place comes to life in the evenings and I can't say enough good about the entertainment in the lobby bar as well as the theatre. This is great value for your money but buyer beware while the building renos are going on. Also if you are allergic to cigarette smoke, this may not be the place for you as there were a disproportionate number of guests who smoked and at times it was hard to get away from. Overall, we would go back again.
We stayed at OPC from Mar 3-10 2017. According to previous reviews, it was expected that check in would take some time. We made sure that our reservation was for First Class upgrade & oceanfront room. We were originally offered a room in building 10 which I refused & insisted on buildings from 24-26. We waited 1.5 hours for the room to be ready, that worked out fine having lunch and hanging out at the Lobby bar. The Reception staff were not very fluent in English which caused a delay in us getting the proper bracelets & being shuttled from one place to another. It was all sorted out by Danny, our excellent cart driver, who kept apologizing for the mix up, even though it wasn’t his fault. Front desk inefficient staff makes it especially difficult for people coming to the resort tired, hungry & inpatient. Have to make sure you have the correctly coloured bracelets on so that you get the First Club service…the blue ones don’t cut it. The resort was beautiful, well kept grounds, lovely large spotless lobby, large clear pools. Our room was in building 26, third floor (with an elevator!), balcony jacuzzi, newly renovated, right at the beach. We had asked to 2 double beds, but made it work with 1 king & the couches. Please note that the bed/couches were very hard & the hotel should consider providing mattress pads. The beach was clean & groomed, walkways wide, smooth, which was important for anyone with mobility issues. Being in the Royal/First Club beach section was less crowded & better shade. No thatched umbrellas here so sunburning was an issue. Our room was cleaned everyday, towels usually fresh every other, used the jacuzzi twice (it did NOT take 4 hours to fill), bathroom facilities worked fine. No complaints here. Food mostly was good. The main buffet did have similar things presented every meal, but there were always choices for everything. We had 5 ala carte dinners. The Steakhouse was our favourite, the least was the seafood, because we were rushed with our main courses & therefore the food got cold. We also could use the First Club facility for breakfast buffet/afternoon snacks/better booze choices. This was a perk with the upgrade & it worked out well for us. Maria on the front desk did all our dinner reservations within minutes & bar service provided by Pedro & Ruth were wonderful. The bars…there was never enough staff at them at any time of the day. The main pool bar, which could be very busy, only had 2 staff most of the time. Sometimes the bars closed with no warning. The First Club and Royal beach bars could be combined. The ‘House’ resort wine & beer were flavourless, the same as what is found in most resorts we have been to. By the 3rd day we resorted to buying premium wine with meals which is how we met Leonardo, who is such a wonderful young man who always took time out to say ‘hello’ & ask how our vacation was going. So, in summary-Pros-1/2 hour from the airport, beach, ala cartes, Leonardo, First Club. Cons-hard beds, not enough sun shelters, House beer & wine. In the end, we had a great vacation…it is what you make it. My advice to all the people who had lots of complaints…pay for an upgrade & leave your North American expectations at home.
I was in punta cana participating in different activities i loved the food and the entertainment the shows and the weather. The service is exquisite, the staff from the entertainment team are amazing Andri, Chocolate, La diva, Cushy and Alejandro gave the best entertainment thank you very much for all the staff in the hotel.
It is a little long but hopefully well-organized and helpful! Happy vacation hunting! Front Desk: The staff was friendly but quiet and slow (it is island time). However, despite their friendliness, check-in was a NIGHTMARE. I read this previously and disregarded it. I personally got the impression that the hotel is overbooking and that it is not the staff’s fault. It took us over 4 hours to get a room and 24-/+ hours to get the upgraded room we paid for. Ultimately, be prepared to wait and wait and wait…. Staff: The staff was mostly quiet and talked among themselves but are polite. They don’t smile as much as Americans are accustomed to but that doesn’t mean they aren’t pleasant. Just smile and be polite towards them. Any bartenders or servers who I saw regularly, I tipped a bit throughout each day and received even better service in return. I tipped my maids well and my room and mini-fridge were always well-tended. A special thank you to Pedro and Wilda in the First Club restaurant and bar!! Room: Despite our initial issues we were in building 26 for both. This building is fully renovated with an elevator and close to the beach. Both rooms are nice and updated. The beds were incredibly comfortable. The photos included here are of the ocean-front suite. The shower had lots of hot water and decent pressure. The Jacuzzi on the front deck was slow to fill but definitely hot and a nice addition. My biggest issue was the toilet. By day three it was no longer flushing. They “fixed” it but it never really worked properly again and we had to constantly be careful what we put in it. It was obviously frustrating to not have a fully functioning toilet for most of our vacation! Pools: Large, clean and well-maintained. I’m not one to sit at the pool all day (beach person) but there seemed to be lots of chairs. Beach: 100% the best beach ever! You can walk for miles (literally). There is a reef further out that breaks the waves so when the water reaches the beach the waves are not too big. It’s clean and the sand is perfect. Yes there are people walking up and down the beach selling things but a simple “No gracias” or just ignore them works fine. I try to remember that they are people too and just trying to make a living. None of them are rude. Even bringing them a bottle of water from time to time is a nice gesture. I read that the average daily income in the DR is about $20 USD a day, so be nice. :-) Bars: Lobby bar has a nice drinks menu and good service. Swim up bar is ok. Normally they are kind of fun but this one has pool water cascading behind the sitting area which is kind of gross to walk through with a drink and it seems to be in the shade a lot. We only went twice. The upstairs pool-bar is small but sufficient for occasional stops. The beach bar…well, I now know why people bring gallon-sized insulated cups; it’s this place! The line-up is endless. Numerous times I counted over 20 people waiting. YUCK! If you are able to upgrade to First Club, this is one of the top reasons. Entertainment bar is only open after about 7:00 pm but the service was good. The bar on the outdoor upper level near the restaurants has good service also. For the most part, all my drinks were well-poured (and I do enjoy to imbibe in fun drinks on vacation) Restaurants/Food: Buffet for dinner has a nice variety and service. Buffet for breakfast…again the line-ups are horrendous and another great reason to upgrade to First club if possible because the buffet is the only place for breakfast. We ate at all the a la carte restaurants and although all were good, our favorites are ordered as follows: Italian, Steakhouse, Oriental, Mexican, and Seafood. After 6:30 p.m. the Taqueria and Pizza shop are open. The pizzeria has fresh dough and makes it to order. Good late night munchies and both places will serve you at a table if you ask. Entertainment: We don’t tend to stay up late while at resorts and all the shows start at 9:45 p.m. We saw the Cabaret and it was fun. We heard good things from others about the shows. Grounds: Very nicely kept by the grounds staff. Most of the public bathroom facilities are pretty nice with the exception of the pool bar bathrooms. I didn’t see any bugs; not even a fly. The beach is very clean and the security and lifeguards are always present and on alert, even if you can’t see them! Weather: Clearly this has nothing to do with the resort but we had great weather for all but one day. Overall: This resort is nice, clean and family-oriented; we didn’t hear any late-night partying and barely saw any wild behavior during the day/evening. Management needs to desperately address the check-in nightmare and the horrendous line-ups at the beach bar and morning buffet. This could be a deal-breaker for me if I were to want to return and not be able to upgrade to first club. If you are considering going and cannot upgrade, bring a darn BIG insulated cup and your patience. Keep in mind that these people make very little money to our standards and tipping them does improve their lives. Also please keep in mind that this is not North America and things will be different from what you may be used to. Oh and do NOT drink the water!! Honestly, with the upgrade this was one of my best all-inclusive vacations ever.
Just returned from our 3rd stay at Occidental Punta Cana. Found our trip to be fantastic, from the newly renovated room in section 23 to the great service provided by all the servers and staff. There were lots of available chairs at the beach and around the main pool area. The food at the buffets were fantastic, including all the desserts. Came back from each meal fully satisfied with it all. Plan on returning next year to paradise--Occidental Punta Cana. Thanks again to everyone there.
After we checked in we went to our beach front room that we purchased, we were told it was "occupied". We Went back to the front desk and was told to come back tomorrow and we would have a beach front room. Upon check in were we NEVER told where we could eat or the process of reserving at one of the five restaurants. We were never told about any activities at this resort. We were told NOTHING about the resort. We Went to the desk the next day and was told there were no beach front rooms and to come back tomorrow. At this point we were very frustrated as we felt we would never be able to get our room we purchased. We were sent to the customer service and the gentleman that was helping us told us there was nothing he could do to help us as his supervisor was In a meeting, I told him we would just sit and wait. It turned out that his supervisor was sitting right next to him. We spent at least 2 hours trying to get results until she finally acknowledged us. The supervisor was Johanna Brea and after our insistence she promised us we would have our room the next day and upgraded us to the Royal Club for our inconvenience. This was a good thing as the drinks we ordered from the "regular" guests bar were less than consumable. I could not even finish mine and I was actually prepared to go off the resort and purchase my own alcohol. My suggestion would be to upgrade if you do stay here. We did go back to the "regular" bar one afternoon as it was in the lobby and we were scheduling an excursion and wanted a drink. I noticed Grey Goose on the shelf and ordered that and was told "that is only for display". Again, the alcohol is very bottom shelf. We did go back to see Johanna the next day and as she promised we did get our beach front room. We were very pleased with our room and the view, however we feel if we had not been persistent we would have gotten the "we don't have a beach front room, we'll get you one tomorrow" story the whole time we were there. I don't feel we got the full experience of the resort as we never received any sort of orientation for anything. The staff at the Royal was amazing and the food and service was exceptional. The check out process was a disaster. We went to the front desk the day before check out to be sure of what we needed to do. We were told that as we were members of the Royal club that we needed to check out with them. So, on check out day we went to the desk at the Royal club and told them we wanted to check out and needed a cart to get our bags. The staff at the Roual club called our travel agency to confirm pick up time. We went back to our room, got our bags and waited for the cart. Waiting for some time at the lobby for our ride to the airport and was never told we Needed a check out ticket (which we did not get when we checked out) When our bus came to get us they asked for our check out ticket - which we did not have. So, we had to go to the desk and straighten that out. Thankfully our driver was understanding and waited for us. The beach was beautiful and the hotel was beautiful. We just don't feel we had the chance to experience the resort and what they had to offer.
We r at the resort now. The buffet is good. A la carte Restaurants are not good, and the services is so terrible food is just ok. Oriental is bad both food and services... somebody told us try tip before to get better services Do not take building 12, rooms are old, bathroom, plumbing, telephone, clocks are broken... people were moved out...request for 24,25,26. Hard to communicate since housekeepers do not speak English.... Reception is not good too, we requested for repair few times...never come. Raining on and off during the day, u can find umbrella in most rooms but We don't so when we requested reception reply they don't have enough so stay in room and wait until raining stop....
Beautiful resort and plan to revisit next year. Five Plus Star all the way, from the Staff at all the restaurants/buffet/bars, the Entertainment Staff/Shows, the grounds Keepers/Maids/Security. Thank you all again. Gracias!
Located in Bavaro, Occidental Punta Cana - All Inclusive Resort is within 2 miles (3 km) of sights such as Jesus Maestro Parish and White Sands Golf Course. This 852-room, 3.5-star resort has 3 outdoor pools along with a marina and a full-service spa. It's on the beach and also near Iberostar Golf Course and Cocotal Golf and Country Club.
Free breakfast is included with your stay. There are ample dining options with 10 onsite restaurants, including La Taqueria, which specializes in Mexican cuisine. Get a pick-me-up at the 3 coffee shops/cafés.
All of Occidental Punta Cana - All Inclusive Resort's 852 rooms are air-conditioned and have an array of amenities, including balconies, sofa beds, and refrigerators. Guests can expect WiFi and 32-inch TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers. Minibars, coffee makers, and free bottled water are also standard.
Occidental Punta Cana - All Inclusive Resort features a marina, a full-service spa, and 3 outdoor pools. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a fitness center.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 564 reviews