Occidental Punta Cana - All Inclusive Resort3.5 out of 5.0
Recent guest reviews
Nice stay ! Amazing show on the theater on the Tuesday and Wednesday! Cocktails were very good. Beach and all the sites were very clean. We really like our stay and recommend the hotel for sure ! May be come back again in the future !
We stayed for 11 days and overall it was wonderful. A special thanks to Diana & her Royal Level staff & Aris and her First Club staff. They always go above & beyond to ensure everyone has an awesome time. Royal Level restaurant needs some managing. all the servers work extremely hard but have no leader. Waiting 15 minutes for a glass of water or a cold cup of coffee is unacceptable. Some members chose to eat at the Main Buffet and the Beach Buffet rather then the Royal Level Restaurant due to the poor/slow service. The rooms have been renovated beautifully but all the windows leak so when it rains the rooms flood from the windows. Security Guard Juan made everyone feel safe. He was always aware of what was going on. And lastly all of the First Club & Royal Level Beach Bar staff were awesome and outstanding as always!!!!
Most of the rooms have now been upgraded, different improvement. The main pool is upgraded also, looks nice. The only down side was there are no umbrellas on the Beach anymore, but there are palm trees if you can get under one. They have also taken away the beach bar. So now you have to go up to the lunch area. The line to get a drink can be quit long. They need another bar for the regular person. Now the royals and the first club have there own bar on the beach. The royal club also has shade on the beach. They did get new chairs for the pool and the beach, they are very nice. Over all a good place to go and if you pay the extra for royal go royal!
2 adults and 4 kids 8-14 years old had an amazing time at Occidental Punta Cana. Especially the Activity team with their ongoing energy and friendlyness were amazing. I remember Diva, Chokolate and Jose. But they were ALL very professional and made the stay even better for us and our kids. We joined almost all the activities during our 2 weeks stay and we had a laugh at their Western show. Variety of food was fine and service good. The area Bavaro is just wonderful. The beach is amazing. We will gladly recommend this resort for family and couple vacation.
Beautiful resort. Very friendly staff. Although this time around i cannot give a 10. Still worth a visit. Overall great place. It's better to under promise and over deliver than promise and not deliver!
Before I start, I want to say I am not one of those snooty people who requires a flawless vacation to enjoy it. I am very down to earth. I also know mistakes happen, and am quick to forgive so long as someone takes ownership and tries to compensate for their mistakes. DO NOT BOOK THROUGH TRANSAT. EVER. I would be worried to book at this resort even with a different provider but Transat's service was deplorable. 3 months after our trip, we still do not know who ultimately messed up because none of the businesses will own up. We booked through Trip Central, Transat was our provider, and Occidental Punta Cana for our stay. We had a 2 hour delay for our flight out there (completely fine, it happens) and a 2-3 hour delay coming home (again, it happens). We arrived at Occidental at 1 am and 13 of us were told the resort was full; we would not be getting a room that night. Everyone there had done their due diligence and printed their booking information to prove our bookings. Sorry, no rooms. At approximately 3:30 am we were shipped to another resort after hours of waiting for....not really sure what?. 4:30 am we had been checked in (not sure why it took so long since obviously no one else was checking in at dawn). Half of us were escorted to our rooms, my boyfriend and I were told "down the hallway all the way to the end on the left". We arrived at a pitch black, dank corner of a 3000 room resort to find our room. Safe didn't work, TV didn't work (who cares, no one should be watching TV on vacation but it's the principal of the matter). Smelled weird. We were told we had to be up at 8:30 to meet our Transat rep to work out this problem. None of us got any sleep because we were so exhausted and frustrated at this point. We were told next morning we could go back to the other resort if we wanted (not sure how there were no rooms at 5am but all of a sudden at 9am there are enough??). Shipped back in several different shuttles, all disorganized around..noon. At 1pm we were told there would be rooms but none were ready. Sat in the lobby with our luggage for a while then thought screw this. Threw our stuff on a luggage carrier and went for a swim. We had been paying for services for almost 24 hours after all and receiving none. Around dinnertime our rooms were finally ready, almost 24 hours after we should have checked in. Have I mentioned yet that this trip cost us $1400, and our price included the 'superior preference club' which in retrospect feels like a cruel joke. Beach was GORGEOUS. Pools were cool. Resort itself was beautiful. Tons of people selling stuff, which I understand but was so exhausted by it on the beach by the end of the week. The A La Carte restaurants were fabulous and there was a huge variety of evening food and snacks that were delicious. Every night we got to try a new a la carte. The buffet and snack bars during the day were awful and I felt quite sick when I ate any of it so I stuck to a small breakfast and ate a lot at dinner. The service was meh. Asked for a lot of drinks and had a completely different drink handed to us. Booze is booze so that wasn't a huge concern for us. Had our table given away twice at breakfast (someone seated us and by the time we came back from the buffet they had seated someone else at our table). This was a bit annoying, but again not really a huge deal. Here's what I guess my message would be. Dominican Republic should not cost $1400 unless you are getting 4 or 5 star service. Had I paid $1000-$1100 for this trip, my expectations would have been different and I would have seen all the inconsistencies and poor communication differently. If you can manage to book this trip at a lower price than I did, I think you will like the resort. DO NOT BOOK THROUGH TRANSAT and I highly recommend calling the resort 24 hours before as a reminder you are coming. Even by doing that, this could still happen to you. Several people in our party called ahead and it still happened. i know people don't always have time for such lengthy reviews; there are several other things that happened that put a damper on our trip that I have LEFT OUT because I don't think it helps at this point to review them all in detail. For what I paid, I expected different service from everyone involved: Trip Central, Transat and Occidental. Compensation does not only mean money. An apology and knowing that someone felt really awful about what happened to us likely would have sweetened the sour taste in my mouth. The businesses we dealt with have completely deplorable customer service and I urge anyone reading this to carefully consider giving your valuable business to someone else who deserves it. Because your business IS valuable and these businesses won't recognize that. Your dream vacation should be just that; that is why you pay as much as you do to travel. This was not a dream, it was a nightmare.
We had a great time at this facility. However if you were vegan this would be difficult. Please stock some veggie burgers, and have some oatmeal made with water available. The vegetables were abundant but most had cheese added..this could have been put on the side for those who wished cheese. Nuts and dried fruit would also be appreciated, as well as beans made without meat or chicken. Chef at the royall club was very accommodating and did the best he could.
It has been unforgettable vacation. Animation Staff was outstanding, La Diva, Granpa, Roger, Heriberto among others made us feel so good. At the Main buffet Anarely Bonilla deserves 5 stars for her dedication at work, and the last but not least is the main reference of the Occidental Punta Cana, Mr. Santo. Santo is the bartender in "La Bodeguita". The best time we had was with him. Made us feel VIP. I highly recommend this place, but what makes this place high rated is not the place itself, is the people. Wonderful people.
Rooms were nice and the pools were cool. The food was absolutely disgusting! out of the 7 restaurants only the Mexican was just about good enough to eat. The seafood restaurant was by far the worst. I ordered Tuna thinking it would be fresh tuna but nope it was canned and we were 2 meters from the beach! the service in the restaurants was also VERY bad! even when they were 25% full it took almost 30 mins for them to come ask us what we want to order. Good luck in high season lol. I think the hotel should also consider getting sponsored by Imodium. The wifi cost $15 a day! and if that is not enough of a sting, you can only use it on one device! so if u want to use your phone and laptop you would need to pay $30 PER DAY! We were also roped into going to a time share talk, and they said this was 90 mins but ended up being 3 hours! Do not go to this! the sales people are very aggressive and almost force you into buying. Also what they are offering does not make financial sense. I have also attached a photo of us waiting in the reception line. They had 5 people being the reception and apparently it took all of them to serve 2 couples! also not a great place for English speakers. Most of the guests are Russian and South American so we couldn't really speak to anyone. Overall I would say that you should spend a little more money and go to a decent hotel. If i went again I would stay at the Hard Rock hotel for sure it was amazing when we visited.
When we got there our room was not ready. We had to wait for nearly 1.5 hours to get our room. We were asked to go to the restaurant to eat. We were not allowed in because the restaurant closed at 3.30 and we got there at 3.32. The restaurant was still fairly full. At the mexican restaurant, we had to wait nearly 15 minutes to get our drinks and after asking for hot sauce twice, which never came, we got up and left. At the seafood restaurant, we had to wait 40 minutes to get our drinks. When the food came, it was cold. We saw a lot of the patrons just getting up and leaving mid meal. The most annoying part of the stay was the concierge in our lobby. Every time we walked to the room or out, we were stopped and asked to go to the vacation club meeting. We were there for two days and after the experiences at both the restaurants, I did not see the reason for this. But they were relentless and i had to pay their commission to stop them from harassing my wife and myself. I went to the front desk to ask for $25 in singles so i could tip the staff. The front desk refused saying they only had change for guests checking in or out. I had to go to the bell boy and they gave me change. I will say that Wilton in the beach bar and the lady working the Buffet restaurant near the lobby were pleasant and eager to please.
Located in Bavaro, Occidental Punta Cana - All Inclusive Resort is 1.5 mi (2.4 km) from White Sands Golf Course and within a 10-minute drive of Manati Park Bavaro. This 852-room, 3.5-star resort has 3 outdoor pools along with a marina and a full-service spa. It's on the beach and also near Iberostar Golf Course and Cocotal Golf and Country Club.
Free breakfast is included with your stay. There are ample dining options with 10 onsite restaurants, including La Taqueria, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 3 coffee shops/cafés.
All of Occidental Punta Cana - All Inclusive Resort's 852 rooms are air-conditioned and have an array of amenities, including balconies, sofa beds, and refrigerators. Guests can expect WiFi and 32-inch TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers. Minibars, coffee makers, and free bottled water are also standard.
Occidental Punta Cana - All Inclusive Resort features a marina, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with a free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a fitness center.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 1021 reviews