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Occidental Punta Cana - All Inclusive Resort

3.5 out of 5.0

Recent guest reviews

I visited this place the week of June 11th. I stayed for 7days with my mom. Upon stepping out our cab, all I could see was the glossiest floors EVER!!! The lobby of this place is Immaculate. It was so clean and pretty, and over exceeded what I was going to expect. once you pass the lobby, you are greeted by palm trees, the bluest pool waters , It was like stepping into paradise. THIS PLACE IS NICE!!!! the bar in the pool, the Jacuzzis, in front of every building there was a pool. There was no complaining of lack of pool space. We stayed in a two bedroom suite. The bedroom was spacious and because we had bottom floors facing the pool, we had easy access at our front door. The staff was the best. They were very pleasant, accommodating and went above and beyond to make sure my mom had a great time there. Lilin the guest service guy was completely a gem! He really took care of us. what ever we wanted we made sure we had. The servers at the restaurants were great. Martin, Vladimir, Solanily, the bar maid Lilly the sweetest little thing. Her smile was infectious. Frantz the building attendant at #23 Oh let me not forget Ramon!! My golf cart driver. He helped us get a great room, when the mistakenly gave us a single bed room. He was there to take us around the resort because my mom uses a cane to walk. These guys were the BEST We had the best 7 days there and will definitely come back!

Worst service ever. Lazy staff. Really awful. Duped into a timeshare presentation with pushy sales team, food is dreadful drinks are dreadful. If you've travelled to Cancun don't come here as it doesn't compare with the service and food there😩

Loved our view of the pool, we were right in the middle of the resort close to everything, we could watch shows from our balcony, stocked fridge everyday. If only we could get rid of mosquitos. Take bug spray.

Overall service poor, and the food not so good. NOT WORTH THE MONEY! WE HAD AN ALL INCLUSIVE AND TOP SHELVE LIQUOR WAS NOT INCLUDED. You ave to get aggravated, speak to supervisors to get it. This is not my idea of a vacation.

We went 3 groups of couple and we really enjoy the stay, drinks were very good and available at all times. Food fresh and always available. really enjoyable to go relax and have a good time with your partner.

Being forced to give this place one star is EXTREMELY gracious. It's been three months since my trip and I am still livid. I'm fairly certain you can get better service at a Motel 6 than this place. Our trip was an absolute nightmare from the very second we got there. We booked a car to pick us up at the airport. It took them 30 minutes to find our reservation. Imagine a car that you would expect to be kidnapped in - that was the car that brought us to the hotel. We had 3+ hour check in where we were not given access to food/drinks because they claimed we "booked our reservation wrong". We had two rooms booked for four people but one room reservation went through for two people while the other only "went through" for just one, but they each came up for the same price ($1,200). They were going to charge us an additional $700 to add one person to the room - meaning that the room they didn't mess up was still $1,200 while the other would come out to $1,900??? In those 3 hours, we had to make about 5 phone calls to the booking company while also going to all different managers in this hotel to get anyone to help us so we wouldn't be stranded in Punta Cana. Between getting the booking company in contact with the hotel and our group beginning to cause a scene, they gave us rooms - but not the ones we originally had booked - we got sent to building 12. We were driven to building 12 only to discover that our room keys didn't work, so we had to go back to the front desk to get them reactivated. When we asked for a ride back to our building, we were told no. Not that big of a deal, but after the check in experience we had, this only increased our frustration. Our group requested two rooms next to each other but, of course, that didn't happen. They were on opposite ends of the floor - both with amazing views... of a construction site. One room was fine - completely outdated, but everything worked. The other room was horrible. The toilet didn't flush, the air didn't work, the ceiling fan didn't work, the tv didn't work, the tiles in the bathtub were all broken and crumbling, the water would shut off in the middle of a shower... I'm also assuming that the safe didn't work either since I had $20 STOLEN out of it. Calling down to the front desk about the air/ceiling fan took 2 hours for someone to come up and all they offered to us was a simple "it's broken". Don't you think that was the reason I had called??? Housekeeping woke us up at 8 am every morning by just barging in since there was no "Do Not Disturb" tag for the door. One morning we woke up to find one of the beds completely soaked. We never figured out why. And we didn't get a single new towel the entire week. Fortunately, the weather was nice so we spent most of our time outside by the pool and on the beach (which is gorgeous, but the vendors got to be so annoying very fast). The food was gross everywhere. I spent most of the week eating chips and queso because it was one thing they couldn't ruin (although I'm sure they could find a way). The drinks were watered down but it was all inclusive so that didn't really matter in the long run. Oh, and don't show up to your restaurant reservations 5 minutes early because they'll make you wait outside (even if the restaurant is completely empty otherwise) Some of the staff was wonderful while there are others that make you wonder how they have a job. The front desk manager was so appallingly rude - he spent 45 minutes avoiding eye contact and ignoring all of our questions. The other men at the front desk staff were also entirely useless as they pretended we weren't standing there. After an hour, it took some yelling and help from OTHER GUESTS watching this situation to finally get their attention. The women at the front were very nice and tried their best to be understanding. The lobby bartenders were extremely nice and funny. The guys that worked the late night food places upstairs were THE BEST. Housekeeping was rude and stole my money (they were being tipped, but not after that). The male waiters can be a little creepy and made us a bit uncomfortable with unwanted advances, but they're nice enough so it wasn't a big deal. Overall, this was easily the WORST experience I have ever had on vacation. We still had a good time, but only because of each other and the other visitors we met there. This was my first visit to Punta Cana and it was incredibly disappointing. I should have disputed the claims on my card for this sad excuse of a resort. And I'm sure I'm going to get some generic response about how sorry they are that I had a bad experience, but look at all of the terrible reviews on here... They're not actually sorry at all. Everything just keeps happening. Seriously, don't waste your money or time. STAY ANYWHERE ELSE BUT HERE.

Food was very good. We especially loved the steak house and the Mexican. I love ice so the ice machines on every floor was probably my favourite thing! The beach was lovely. The people friendly. Be careful booking excursions with the beach people because we were made promises that we were going to do and see things we didn't see or do! Would go back!

Beautiful setting, beautiful rooms since the renovations..the staff is fantastic Manager of check in Diana Martinez is a pleasure...she always makes you feel welcome and like you are coming home...Samuel in Royal Club Restaurant is a delight remembers you from year to year always eager to please...Jose Antonio our favourite bartender .../genesis is fantastic and make the best mojitos...always ready with a great welcoming smile...the beach was fabulous as always ... very impressed with the cleanliness of the beach...all in all we love this place!

We stayed at the resort June 10-16 and absolutely loved it! We were Royal Level and I think that made a huge difference! It was truly a very relaxing vacation mostly due to how attentive and friendly everyone was. The resort itself was super clean(seriously staff was cleaning every and all areas all day long), the beach was absolutely fabulous, having separate beach and bar areas, reception and restaurant at Royal Level was definitely a huge plus and is what I think made such a great vacation. Both me and my boyfriend loved Jose Antonio and want to thank him very much for such a great service at the beach bar and always having a smile. The food at the Royal Level restaurant was seriously the best we had at the resort(service was honestly amazing and we are still using Ola Coca-Cola as a joke), we went to Mexican and Steak House and were not impressed. We did enjoy the easy access to the lunch buffet next to the beach, allowing us to grab a quick lunch without having to walk through the resort to the main restaurant area. The open air seating and great views of the ocean practically made us feel like we were still on the beach. The ladies at the reception of the Royal Level were so friendly and so helpful, so thank you Zolanlly, Diana, Melina, Luisa and Ovelisa for your great service. We can't wait to go back and are already looking around to book our next vacation in this piece of heaven called Occidental Punta Cana.

My wife and I were there from June 7-15, 2017 and found the rooms were wonderful and the view (we got ocean view) was awesome. The grounds are well kept and clean. The staff were semi friendly with little 'finesse', at least those who spoke english (a few). The food at the 'a la carte' restaurants was good, but we found the buffet to lack variety. For example, my wife loves fish and for 5 days straight, for lunch AND supper, the only fish was Mahi-Mahi done EXACTLY the same way, on the grill, EVERY time. She had to pick through the Paella we had one night to get a different fish. We had grilled chicken only at one meal. The rest of the time was mostly pork and some very tough beef. If you are vegetarian or vegan, do not go here. No chick pea salad or Tofu etc. The only other comment is the lack of "huts' around the pool or the beach. While most of the other hotels around have them, the Occidental does not, by choice. So if you're looking for shade, you ain't gonna find it here. They have a few little sections with some cloths that criss cross and they put 10-12 chairs under it. The weather was fantastic and the Bavaro beach is always great. We had a good time (our anniversary) but doubt that we will ever go back to this particular Occidental. This was our 4th time to Punta Cana but our first at this Occidental since Barcelo Hotels bought them.

España Avenue, Bávaro Punta Cana La Altagracia

Hotel highlights

  • Free breakfast
  • Free parking
  • Onsite dining
  • Marina

Located in Bavaro, Occidental Punta Cana - All Inclusive Resort is 1.5 mi (2.4 km) from White Sands Golf Course and within a 10-minute drive of Manati Park Bavaro. This 852-room, 3.5-star resort has 3 outdoor pools along with a marina and a full-service spa. It's on the beach and also near Iberostar Golf Course and Cocotal Golf and Country Club.


Dining

Free breakfast is included with your stay. There are ample dining options with 10 onsite restaurants, including La Taqueria, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 3 coffee shops/cafés.


Rooms

All of Occidental Punta Cana - All Inclusive Resort's 852 rooms are air-conditioned and have an array of amenities, including balconies, sofa beds, and refrigerators. Guests can expect WiFi and 32-inch TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers. Minibars, coffee makers, and free bottled water are also standard.


Property features

Occidental Punta Cana - All Inclusive Resort features a marina, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with a free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a fitness center.

Room options

Junior Suite Ocean Front

King 1 | Full 2 | Sleeps 4

Superior Ocean Front

King 1 | Full 2 | Sleeps 4

Superior Royal Level

Full 1 | Sleeps 3

Suite Royal Level

King 1 | Full 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

65% of guests recommend this hotel

Total of 1244 reviews