Occidental Punta Cana - All Inclusive Resort3.5 out of 5.0
Recent guest reviews
The problem with our hotel stay for the following problems : There were never any clean beach towels or any hand towels ,body towels available. Lack of customer service skills in beach towel Booth staff was very rude!. sales representatives all over the resort /timeshare -very pushy and annoying! Good experience -were the daily evening shows amazing! Seafood & steak restaurants were delicious! Close to the beach & clean .certain staff were friendly and had great customer service skill.
This hotel is nice with perfect location and beach is amazing. Highly recommended, people are very friendly
So many things went wrong. After 13 hours on the plane & layover, we got to the hotel at 2:15pm. Checkin was supposed to be at 3pm. But we waited until about 4:30pm & got really frustrated. So they sent us to a room. Got there & it wasnt ready. So went back to the lobby. So again we waited in the lobby in 100 degree weather with no AC. We did not get into a room until 6pm!!! We changed, shower & got ready for the buffet dinner but food was barely edible. Whenever we asked for sprite or coffee in any of their restuarants, it literally takes them about 20min. Our concierge guy was supposed to make our dinner reservation but he messed it up. We were there 7 nights & he was only able to get us reservations for 2 nights. He made up excuses like the reservation system was down or it was full....bla bla bla I have allot of complaints but I will make it short & hopefully it can help you with your hotel selection. (1 being worst) Room & Bathroom - comfy #3.5 Beach - nice #3.5 Customer service - bad #1 Food at buffet - edible #1 Alcohol/all-inclusive - watered down #2 Nightly entertainment - surprisingly good #4 Pools - several large pools #4 When we checked in, they said that they were almost full but it didnt seem so. The pools were always empty. Nothing fun was ever happening. This is not a young party hotel. It is super laid back with mostly older crowd & families.
I went on this trip with my boyfriend, we are in our early 20's but behave like we are 30+. I did ample research prior to booking this trip and it was well worth it. The trip went smooth from airport gate to hotel and back. I booked through Orbitz, flight and hotel, and received an awesome price for a 7 night trip. Look for coupons when you stay that long, they really help get the price down! When booking online I upgraded to the royal level and do not regret it at all. The royal level rooms are all close to the beach. Our room had one of the best views of the ocean. The rooms were very clean and kept up on a daily basis! The royal level restaurant was convenient and delicious for all meals. The staff is great. The other restaurants throughout the resort are good as well. The buffet is a typical buffet with many options you won't go hungry. The hours are good to always have an option on a place to grab a meal or just a snack. The beach is my favorite part. It is true white sand that you just want to dig your toes in. The beach is very clean and they clean the seaweed up which is very nice. No rocks in the water and feels great! Not too crowded. The royal level bar is right by your beach chairs for easy access to beverages. There are many areas offered with shade. And lots of towels at all times during the day!
Nice hotel everithing was good clean nice view good staff
The resort is very large and modern. We stayed in building 25 and it's one of the newer buildings. It's near the beach and away from all the construction noise. We were very happy with our hotel room. All the amenities were nice and new including comfortable beds and great AC. We enjoyed the food, the beach, and everyone we've met were very friendly and eager to serve us. Throughout the trip we observed that some tourists were very rude to the hotel staff. We even saw one older gentleman smacked a staff on the back of his neck, not sure why. Another guest in his 40s was playing with water gun by the pool and decided to shoot a staff right in his face.This is rude and not acceptable. The staff had to just walk away. Some people think they can bully others because they're not dealing with their own people. However, we should treat everyone with respect if we want respect from others. We enjoyed our 7 days vacation at this resort, and would definitely go back.
Ocean front room, lots of open space on the beach with plenty of beach chairs. Beach bar, volleyball, soccer, and rental equipment available. Pools were very nice, plenty of places to eat and staff was friendly. Excellent resort, we had a great experience.
The room itself was very dated, sliding glass door would not open. Two actual holes in wall, many others that had been patched up but not painted. No door knob on bathroom door, just an open hole. We were first club so we went and notified the first club of problems. They sent maintenance out at 10:30 pm to fix. The "fix" on the door made it so it would no longer lock. Not good being on a ground floor ocean front room. Again notified first club. Maintenance back out and "fixed" again but this time locking the door meant you had to leave the door about 2 inches open. Notified first club again and was told they would move us to a different room the next day. Unfortunately the next day the room they attempted to put us in was a garden room. Explained we paid for ocean front and that's what we wanted unless we were refunded. So they told us it would be another day until we could move rooms. The 3rd day came and we were able to move at 5:00 pm. That night we left our new room for dinner. Came back and large mirror near front door was on the floor. Attempted to use jacuzzi tub, tub would fill up but jets not working. First club notified maintenance again. Was told both would be fixed next day. Neither was, it took 2 days to hang mirror back up and jacuzzi tub was never fixed. Large tree blocking ocean view was promised to be trimmed but never was. Overall service in restaurants not good. Had to get our own drinks and silverware. Very disappointed, would not recommend or return.
Hotel was very nice and clean. Large resort with several pools, bars and restaurants. The food was excellent and always somewhere to eat and drink any time of the day. The nightly entertainment was great. The only thing we found as a downfall was that several of the restaurants weren't very well marked and staff wasn't very helpful in telling us what was what. We did not even know about the seafood restaurant until our last day. Overall though we enjoyed our stay.
- Free breakfast
- Free parking
- Onsite dining
Located in Bavaro, Occidental Punta Cana - All Inclusive Resort is 1.5 mi (2.4 km) from White Sands Golf Course and within a 10-minute drive of Manati Park Bavaro. This 852-room, 3.5-star resort has 3 outdoor pools along with a marina and a full-service spa. It's on the beach and also near Iberostar Golf Course and Cocotal Golf and Country Club.
Free breakfast is included with your stay. There are ample dining options with 10 onsite restaurants, including La Taqueria, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 3 coffee shops/cafés.
All of Occidental Punta Cana - All Inclusive Resort's 852 rooms are air-conditioned and have an array of amenities, including balconies, sofa beds, and refrigerators. Guests can expect WiFi and 32-inch TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers. Minibars, coffee makers, and free bottled water are also standard.
Occidental Punta Cana - All Inclusive Resort features a marina, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with a free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a fitness center.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 1424 reviews