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Sanctuary Cap Cana-All Inclusive Adults Only by Playa Hotel

5.0 out of 5.0

Sanctuary Cap Cana-All Inclusive Adults Only by Playa Hotel

5.0 out of 5.0

Recent guest reviews

Beautiful all inclusive by the beach. Food was wonderful, staff was amazing and drinks were strong. Great place to stay !!

This is the sixth time at the resort. It is still as great as the first time we were there. We loved it so much, we are coming back in December!!!

Hotel is on beautiful grounds and will be fantastic post renovation. Staff was hit or miss but I find that frequently happens in the Dominican in particular. Food was also just ok, again something I hope they fix with the refresh. sanctuary town was really cool but very underutilized. I think it should be open well before 6, especially the coffee shop?!?!? All in all a good trip at a resort that if pushed slightly will be a top resort in Punta Cana.

This place is beautiful. The one and only downside is that the beautiful, well kept beach isn’t longer! The food was amazing, the staff was so helpful, everything was perfect. I highly recommend this place. We did not want to leave!

Great place. Everything was wonderful except the food was only so so.

Overall a very nice place to unwind, relax, and have a great time. Some miscommunication and mistakes at check in - nothing terrible just not a wow moment like it could have been. - some older or broken things in the room and around the resort needed some fix up. - if you mind the wind, this place is not for you.

Where do I begin with the amazing experience at Sanctuary Cap Cana!? We arrived and were greeted with smiling faces and welcome drinks while we checked in. My boyfriend and I were there to celebrate his birthday but I think everyone assumed we were on our honeymoon. Stephanie at the front desk told us all about the restaurants and activities available on site as well as kayaking and a cigar factory tour in town that were both included with the resort. When check in was complete, she said our butler Miguel would show us to our room. This was a surprise because I was not expecting a butler with the basic room I had booked. After a tour of the grounds, Miguel took us to a PRIVATE VILLA where we would be staying, what an amazing surprise! This villa was bigger than our apartment and complete with private patio, spacious bedroom and bathroom and a huge closet. Miguel said he would be our butler for the remainder of the vacation and we could call him for anything. We spent the rest of the vacation relaxing on the beach, eating delicious meals, and enjoying great games and entertainment. This was my first experience at a resort (all inclusive or otherwise) and I could not have asked for more, it was perfect! Special thanks to Stephanie at the front desk for upgrading our room, Miguel for helping us book activities, and bartenders Carlos, Bernado, and Moses for making countless delicious drinks! I would definitely come back to Sanctuary for another vacation!

I am not sure what kind of different experience all of the other guests who wrote such rave reviews about this place had, but that was not the case for my husband and my recent stay here. I cannot believe the price they charge. We stayed in a Monarch Villa and were very disappointed. First, we were greeted with a warm welcome and asked if we would like a drink. We were taken to a random room and left there unattended for a while. We then got the welcome info and still no drinks. They had to take our order again and still the drinks did not arrive. This would serve as an example of most of our interactions with the service staff. We arrived late at night due to flight delays. Our “butler” escorted us to our room and promised a tour of the grounds the next day at 9:00 AM. He left us his name and number to “call for anything”. We literally never saw or heard from him again. Multiple instances we requested items from the front desk...and they never showed up (coffee, towels, WiFi code). Our mini bar was NEVER restocked...not once the whole time we were there. It rained a few nights and we had terrible leaks in our roof. It leaked onto our bed even. We called to let the front desk and ask for extra towels (as our floor was soaked and we had to cover the many leaking areas). Not only did no one ever bring the towels but no one ever came to investigate the leaks!! The food was terrible and the restaurant service matched the food quality.

Tuve una experiencia anterior a Punta Cana 15 anos antes. Habia decidido no regresar porque no pude resistir la musica a todo volumen las 24 horas del dia. Por recomendacion de unos amigos, decidi ir Sanctuary y tenian razon, encontramos tranquilidad, seguridad y muy buena atencion del personal.

I don't ever do negative feedback but I have to say something at this hotel. First day check-in, atmosphere was ok. When I woke up the next morning I noticed there was blood on the sheet, eventually they didn't change the sheet. It was disgusting, very disappointed!!!! Night entertainment wasn't exciting. Foods were just ok. If you plan to stay at this hotel, bring insects spray!!!!!! after all I will not stay at this hotel again.

We stayed in a monarch villa with a butler for 6 days. We did not really see the butler - only a few times when we were out and about. We loved Sanctuary Town and spent a lot of time over there. Wish that there were more night activities available. Drinks were great, but stay away from the mamajuana. I wish that they had a list of available drinks at the bar. Overall, it was a very relaxing vacation and the hotel was well-maintained.

the resort architecture beautiful...unfortunately....did not have a great experience and wound up checking out a day before, thus losing my money for that night. I arrived and the phone was not working. someone came and brought a new equipment into room..but it was some other room's line and I wound up running from bedroom to bathroom every time each one kept ringing. Second I took a shower and the water overflooded..I wound up having to scoop a lot of water while showering because it wouldn't go down the drain...not to mention the toilet....it got clogged and could not flush.....overall...not happy at all. There was definitely not a selection or variety of food...I've been to other resorts in Punta Cana with way more food selections. I asked to be moved to another room with better ocean view which I specifically asked for and was given a worst one....bad experience all in all....instead of getting a good deal...I lost money!

I can't put into words how amazing this trip was for my boyfriend and I. The staff here goes way above and beyond to make sure that you don't have to worry about a single thing during your stay. I truly mean above AND beyond. Everything was great here from the rooms, to the food, beach, pools etc. Again, I can't say enough good things! And thank you to Eric, Alfredo, Nicole, Wilkin, Alex and many others that are a part of the amazing Sanctuary staff!!! We can't wait to go back!

Nice pools, staff very attentive, entertainment every night

Great trip. Staff was helpful and very friendly. Bed was comfortable. Room was clean. Few issues with hot water and no hair dryer provided. Resort is beautiful, food is excellent.

We were looking for a quiet, warm break from work, family and holidays. We settled on Punta Cana after finding the Sanctuary on the Orbitz package website. We chose a swim out, castle room which was fun-but upgraded the second week to the royalty villa. The concierge was so helpful.

The resort was great. It was beautiful, peaceful. We had a great time. The staff was great. The beaches were beautiful. The only problem we had was the room service was very slow.

The hotel location is perfect. The staff and service is fantastic. The food is above average for an all inclusive but not a lot of restaurant options. Very little in nightly entertainment but if you want a relaxing vacation this is the place. Staff can't do enough for you.

Blvd Zona Hotelera, Playa Juanillo Punta Cana La Altagracia

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located within a leisurely stroll of Juanillo Beach, Sanctuary Cap Cana-All Inclusive Adults Only by Playa Hotel is within a 15-minute drive of Scape Park at Cap Cana. This 165-room, 5-star resort has 5 outdoor pools along with a private beach and a full-service spa. Punta Espada Golf Course and Scape Park are also near this Punta Cana resort.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 11 AM. There are multiple options for onsite dining with 5 restaurants, including Blue Marlin, which specializes in seafood. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. Pillowtop beds sport Egyptian cotton sheets and down comforters, and the bathroom offers a jetted tub, a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include free minibar items, a furnished balcony or patio, and a sitting area.


Property features

Sanctuary Cap Cana-All Inclusive Adults Only by Playa Hotel features a private beach, a full-service spa, and 5 outdoor pools. Free valet parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Castle Junior Suite

King 1 | Sleeps 3

Junior Suite, Beachfront

King 1 | Sleeps 3

Castle Junior Suite Swim Out

King 1 | Sleeps 3

Castle Junior Suite Ocean Front

King 1 | Sleeps 3

Guest reviews for Sanctuary Cap Cana-All Inclusive Adults Only by Playa Hotel

Everyone (16) Couples (55) Family (8) Friends (5) Other (1)
4
Everyone

By on Nov 12, 2018

Review comment responded on Nov 14, 2018

Thank you for your review. We hope to welcome you back. Regards,

4
Everyone

Beautiful all inclusive by the beach. Food was wonderful, staff was amazing and drinks were strong. Great place to stay !!

By , from New York on Nov 8, 2018

Review comment responded on Nov 10, 2018

Thank you for your feedback, we are very happy to know that you enjoyed your holidays, we Will be waiting for your return,

5
Everyone

This is the sixth time at the resort. It is still as great as the first time we were there. We loved it so much, we are coming back in December!!!

By , from Florida on Nov 1, 2018

Review comment responded on Nov 1, 2018

Thank you for your loyalty, we are very happy to know that once again we were at the level of your expectations. We Will be waiting for you on December. Regards,

5
Everyone

By on Oct 2, 2018

Review comment responded on Oct 2, 2018

Thank you for your review.

4
Everyone

Hotel is on beautiful grounds and will be fantastic post renovation. Staff was hit or miss but I find that frequently happens in the Dominican in particular. Food was also just ok, again something I hope they fix with the refresh. sanctuary town was really cool but very underutilized. I think it should be open well before 6, especially the coffee shop?!?!? All in all a good trip at a resort that if pushed slightly will be a top resort in Punta Cana.

By on Apr 29, 2018

Review comment responded on May 8, 2018

Dear Guest, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sanctuary Cap Cana. We look forward to have the pleasure of having you back home in the near future. Regards,

5

amazing!

Everyone

This place is beautiful. The one and only downside is that the beautiful, well kept beach isn’t longer! The food was amazing, the staff was so helpful, everything was perfect. I highly recommend this place. We did not want to leave!

By , from Austin, TX on Mar 4, 2018

Review comment responded on Mar 21, 2018

Dear Julia, On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Dominican Caribbean. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience. Best regards

5

amazing castle. waves crashing under our balcony

Everyone

Great place. Everything was wonderful except the food was only so so.

By , from detroit on Feb 25, 2018

Review comment responded on Mar 9, 2018

Dear Cindy We appreciate the time that you have invested on writing an overview of your stay with us. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels.

4

wonderful stay at sanctuary

Couples

Overall a very nice place to unwind, relax, and have a great time. Some miscommunication and mistakes at check in - nothing terrible just not a wow moment like it could have been. - some older or broken things in the room and around the resort needed some fix up. - if you mind the wind, this place is not for you.

By , from Oregon, USA on Feb 24, 2018

Review comment responded on Mar 9, 2018

Dear Mike Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product.

5

experience of a lifetime!

Couples

Where do I begin with the amazing experience at Sanctuary Cap Cana!? We arrived and were greeted with smiling faces and welcome drinks while we checked in. My boyfriend and I were there to celebrate his birthday but I think everyone assumed we were on our honeymoon. Stephanie at the front desk told us all about the restaurants and activities available on site as well as kayaking and a cigar factory tour in town that were both included with the resort. When check in was complete, she said our butler Miguel would show us to our room. This was a surprise because I was not expecting a butler with the basic room I had booked. After a tour of the grounds, Miguel took us to a PRIVATE VILLA where we would be staying, what an amazing surprise! This villa was bigger than our apartment and complete with private patio, spacious bedroom and bathroom and a huge closet. Miguel said he would be our butler for the remainder of the vacation and we could call him for anything. We spent the rest of the vacation relaxing on the beach, eating delicious meals, and enjoying great games and entertainment. This was my first experience at a resort (all inclusive or otherwise) and I could not have asked for more, it was perfect! Special thanks to Stephanie at the front desk for upgrading our room, Miguel for helping us book activities, and bartenders Carlos, Bernado, and Moses for making countless delicious drinks! I would definitely come back to Sanctuary for another vacation!

By , from Arlington, VA on Feb 16, 2018

Review comment responded on Feb 18, 2018

Dear Amy, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to and that…). Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. In the meantime, we have noted your comments about drinks with the concerned department in order to ensure we maintain our usual high standards. We sincerely hope we can have the honor of being your hopes in not too distant future. Best Regards,

2

total disappointment. not worth the price.

Everyone

I am not sure what kind of different experience all of the other guests who wrote such rave reviews about this place had, but that was not the case for my husband and my recent stay here. I cannot believe the price they charge. We stayed in a Monarch Villa and were very disappointed. First, we were greeted with a warm welcome and asked if we would like a drink. We were taken to a random room and left there unattended for a while. We then got the welcome info and still no drinks. They had to take our order again and still the drinks did not arrive. This would serve as an example of most of our interactions with the service staff. We arrived late at night due to flight delays. Our “butler” escorted us to our room and promised a tour of the grounds the next day at 9:00 AM. He left us his name and number to “call for anything”. We literally never saw or heard from him again. Multiple instances we requested items from the front desk...and they never showed up (coffee, towels, WiFi code). Our mini bar was NEVER restocked...not once the whole time we were there. It rained a few nights and we had terrible leaks in our roof. It leaked onto our bed even. We called to let the front desk and ask for extra towels (as our floor was soaked and we had to cover the many leaking areas). Not only did no one ever bring the towels but no one ever came to investigate the leaks!! The food was terrible and the restaurant service matched the food quality.

By , from NC on Jan 29, 2018

Review comment responded on Feb 7, 2018

Dear Jenna, We appreciate the time you have invested on writing an overview of your stay with us. We are truly regret for not meeting your expectations. We always encourage our guests to provide us with their invaluable feedback during their stay with us, in order to work accordingly and mediate any situation. We are working on a daily basis to improve everyday, and it is our hope that you could give us a renew opportunity to trully impress you and provide you with the quality service that characterizes our brand. Kind regards

Sanctuary Cap Cana-All Inclusive Adults Only by Playa Hotel

Blvd Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia 23302