Cocroaches in the bathroom .bed bugs and ,centerpids ....are evrewhere .food is so so .
Something needs to be done to the room it smelled like there was a lot of humidity in the room. The beds were really old, they had a lot of dirt in the bed frame. They need to update the beds. The amenities were great. The only thing that was disappointing was the room and they had other rooms available I don’t know why they gave us that room that smelled like it wasn’t used for a while. The buffet food was delicious. I would rate it 3.8 stars because of the room.
Group of 8, all with swim up rooms at the family side. Got to lobby, no welcome drinks, no one welcomed us. Just stood in line and waited. Got to the room, very disappointed. Room smelled moldy, was dirty and when I opened door to swim up, it was gross. Pool was extremely cloudy, dirty, cups floating in the water, diapers near the water and used beer cans. Looked as if they never cleaned. So upset n disappointed, I went and complained for the group. Told them we would leave if not taken care of. Met Braudilio from Guest Services. He was amazing and told me he would help us to make sure we were happy. We were told to give them a few hours. We arrived at 330pm, only thing open was burger shack. Place was disgusting and food was really bad. We changed and went to the big pool and enjoyed our time. Went back to lobby and Braudilio informed us we were getting upgraded to adult only side. What a difference. Rooms were still smelly but we dealt with it. Throughout the trip, Braudilio kept checking with us, got us restaurant reservations, tours, and was very helpful. At Market Place met Yeico Sanchez. He took care of us for breakfast and lunch every day. He was amazing, always smiling, took very good care of us. Yeico will be a friend for a very long time. Excellent service. Wish hotel had 10 of him. At the poolside bar was David and Angel. They were great. The drinks were amazing, went out of their way to make sure we had coconut water and passion fruit juice for our drinks. Thanks
The room was dirty
Old and it doesn’t make me to come back… Front desk people are rude and change the location of my room in the last minute. I lost my flight so that means I lost one day of the hotel and They didnt give me any options to recovered my time. Unpleasant
Fake adults only and fake all inclusive. Slow internet, only rail liquors... Old furniture in the rooms, no USB outlets. Too many issues...
The resort was empty to where they only had 1restaurant open. The food was terrible. No entertainment. Rooms smell of mildew. The toilet seat was very loose and they didn’t supply face towels. You can tell it was a older resort. Wouldn’t recommend.
El personal del buffet excelente, muy amable y servicial a pesar del poco personal con el que tienen. No me gusto la comida, siempre lo mismo. Para reservar en los restaurante nunca tienen disponibilidad siempre le dan prioridad a los extranjeros.
Even that we explain , my wife and me we both are on special circumstances or limited movement, we get a room so far out ! Feel very unsafe with the front desk employees, one guy name Garcia even took pictures of celular, when I ask for his supervisor he said is in lunch , and they security people very unprofessional,. I have a video of the way they treat us.
Everything is outdated. The sheets were dirty. The buffet food was horrible. Cold and not enjoyable. The steakhouse restaurant was good.
I liked the fact my check in was super smooth and got VIP treatment because I booked through Orbitz.
DO NOT STAY HERE! Reasons why... - No running water - No hot water - Broken toilets/phones - Watered down liquor - Bad service - 24/7 Solicitation from vendors allowed in the resort and on the beach - Not relaxing environment (very "ratchet") The best part of our trip was Manuel our butler. Other than that, this place is absolutely horrible.
Lots of different pools, that was great! Also the buffet was amazing, did not eat at any restaurants once, buffet selections were amazing! Smoked salmon, oysters, cheeses, meats, rabbit stew, sushi and all the carbs plus salads and fresh baked breads! Dehlish!!!
Be Live Collection Punta Cana - All Inclusive places you next to Bavaro Lagoon and within a 10-minute walk of Cabeza de Toro Beach. This 904-room, 4-star property has 9 outdoor pools along with a full-service spa and a restaurant.
Enjoy a bite to eat at the property's buffet restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service.
TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries. Balconies or patios, free minibar items, and coffee makers are other standard amenities.
Guests of Be Live Collection Punta Cana - All Inclusive have access to a full-service spa, 9 outdoor pools, and a nightclub. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and concierge services. Other amenities at this beach property include a children's pool, a gym, and a sauna.
Cocroaches in the bathroom .bed bugs and ,centerpids ....are evrewhere .food is so so .
Something needs to be done to the room it smelled like there was a lot of humidity in the room. The beds were really old, they had a lot of dirt in the bed frame. They need to update the beds. The amenities were great. The only thing that was disappointing was the room and they had other rooms available I don’t know why they gave us that room that smelled like it wasn’t used for a while. The buffet food was delicious. I would rate it 3.8 stars because of the room.
Dear Ms. Dalissa,Thank you for sharing your feedback regarding your recent stay with us. We apologize for the inconvenience caused by the room odor and the condition of the beds. We take your comments seriously and have shared them with our housekeeping team to ensure that such incidents are avoided in the future.We are glad to hear that you enjoyed our amenities and the delicious buffet. We are sorry that we did not meet your expectations in terms of the room, but we are constantly working to improve our facilities.Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best regards,General Management,Be Live Collection Punta Cana
Dear guest,Thank you for taking the time to share your feedback about your recent stay at Be Live Collection Punta Cana. We appreciate your positive review and are delighted to hear that you enjoyed your experience with us. We strive to provide exceptional service and facilities to all of our guests, and it is wonderful to know that we met your expectations.We look forward to welcoming you back on your next visit to the Dominican Republic.Best regards,General management,Be Live Collection Punta Cana
Group of 8, all with swim up rooms at the family side. Got to lobby, no welcome drinks, no one welcomed us. Just stood in line and waited. Got to the room, very disappointed. Room smelled moldy, was dirty and when I opened door to swim up, it was gross. Pool was extremely cloudy, dirty, cups floating in the water, diapers near the water and used beer cans. Looked as if they never cleaned. So upset n disappointed, I went and complained for the group. Told them we would leave if not taken care of. Met Braudilio from Guest Services. He was amazing and told me he would help us to make sure we were happy. We were told to give them a few hours. We arrived at 330pm, only thing open was burger shack. Place was disgusting and food was really bad. We changed and went to the big pool and enjoyed our time. Went back to lobby and Braudilio informed us we were getting upgraded to adult only side. What a difference. Rooms were still smelly but we dealt with it. Throughout the trip, Braudilio kept checking with us, got us restaurant reservations, tours, and was very helpful. At Market Place met Yeico Sanchez. He took care of us for breakfast and lunch every day. He was amazing, always smiling, took very good care of us. Yeico will be a friend for a very long time. Excellent service. Wish hotel had 10 of him. At the poolside bar was David and Angel. They were great. The drinks were amazing, went out of their way to make sure we had coconut water and passion fruit juice for our drinks. Thanks
Dear Mr. Danny, First and foremost, thank you for choosign Be Live Collection Punta Cana Adults Only as your preferred Caribbean destination and for taking the time to share your thoughts on your most recent stay with us, thanks for all the praises to our staff, they will not go unnnoticed, regarding the speficics of some aspects of the accommodation we have forwarded your comments to the responsible personnel, who will address them and ensure that we continue to provide a state-of-the-art facilities and services. We sincerely apologize and look forward to the opportunity to provide you with a better experience in the future. Best regards, General Management Be Live Collection Punta Cana
The room was dirty
Dear Guest, First and foremost, thank you for choosign Be Live Collection Punta Cana as your preferred Caribbean destination and for taking the time to share your thoughts on your most recent stay with us, regarding the speficics of some aspects of the accommodation we have forwarded your comments to the responsible personnel, who will address them and ensure that we continue to provide a state-of-the-art facilities and services. We sincerely apologize and look forward to the opportunity to provide you with a better experience in the future. Best regards,
Old and it doesn’t make me to come back… Front desk people are rude and change the location of my room in the last minute. I lost my flight so that means I lost one day of the hotel and They didnt give me any options to recovered my time. Unpleasant
Dear Guest, On the outset, we want to thank for choosing the Be Live Collection Punta Cana, as your vacation destination in the Caribbean, as well as by the valuable time dedicated to sharing your concerns. We regret you have experienced inconveniences from our staff behavior because they usually treat our guests respectfully, neither was it not the image we wanted to project. Therefore, you may rest assured that as a preventive measurement to prevent these unfortunate affairs, we will address your statements to Manager in charge to prevent future occurrences. If your vacation plans are to Punta Cana, we will be very attentive to offer you a pleasant and uneventful experience. Best Regards, The Management at Be Live Collection Punta Cana
Fake adults only and fake all inclusive. Slow internet, only rail liquors... Old furniture in the rooms, no USB outlets. Too many issues...
Dear Guest, First of all, we would like to thank you for choosing Be Live Collection Punta Cana as your preferred choice in the Caribbean, as well as for the valuable time devoted to sharing your experience. We have carefully reviewed your particular observations regarding accommodation aspects. Therefore, we would like to address our most heartfelt apologies for the inconvenience. Nevertheless, we will share and discuss your statements to continue improving our services and facilities. If your vacation plans are Punta Cana, we will be attentive to offer you a pleasant and uneventful stay. Best Regard, The Management at Be Live Collection Punta Cana
The resort was empty to where they only had 1restaurant open. The food was terrible. No entertainment. Rooms smell of mildew. The toilet seat was very loose and they didn’t supply face towels. You can tell it was a older resort. Wouldn’t recommend.
Dear Guest, At the outset, we want to thank you for having chosen Be Live Collection Punta Cana, like your preferred vacation destination in the Caribbean, as well as for the valuable time you have dedicated to sharing your concerns. We have read your statements regarding our food proposal and other aspects of our services and facilities. Therefore, we would like to express that we will share and discuss them with the people involved to continue improving our services and facilities. If your future vacation plans are to Punta Cana, it will be a pleasure to offer you a pleasant and uneventful stay. Best Regards, The Management at Be Live Collection Punta Cana
El personal del buffet excelente, muy amable y servicial a pesar del poco personal con el que tienen. No me gusto la comida, siempre lo mismo. Para reservar en los restaurante nunca tienen disponibilidad siempre le dan prioridad a los extranjeros.
Estimado/a huésped, Muchas gracias por habernos elegido como destino preferido en Punta Cana y por el tiempo dedicado para expresarnos las impresiones de su más reciente estadía. Realmente entendemos y respetamos su posición frente nuestras facilidades y servicios, hemos tomado muy en cuenta su sugerencia sobre la variedad de nuestra oferta gastronómica y con mucho gusto haremos llegar su sugerencia al encargado correspondiente para que se haga énfasis. Estaremos a la espera de su próxima visita y esperamos poder ofrecerle una mejor experiencia. Saludos cordiales La Dirección de Be Live Collection Punta Cana
Dear Mr. Mohsen,We apologize for any discomfort you may have experienced during your stay with us. Please note that as a tropical island, we are prone to having bugs, but we do our best to manage them and keep them out of our guest rooms. We are sorry to hear that you encountered cockroaches, bed bugs, and centipedes during your stay. Our housekeeping team has been alerted and will take immediate action to address these issues.We are also sorry to hear that the food was not to your liking. We strive to provide a variety of options that cater to all tastes, and we apologize if we fell short of your expectations. Please know that we will review and adjust our menus as needed to improve our food offerings.Thank you for bringing these issues to our attention so that we can take corrective action. We hope that you will give us another opportunity to serve you better in the future.Sincerely,General Management,Be Live Collection Punta Cana