Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

On the beach, white sand, sun loungers, beach umbrellas

Family Room, Pool Access (Club) | Children's theme room

Family Room (Club) | Free minibar, in-room safe, desk, iron/ironing board

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Breakfast included
Housekeeping
Room service

Explore the area

Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪19 min walk‬
Place, Gran Coyote Golf
‪4 min drive‬
Place, El Camaleón Mayakoba Golf Course
‪4 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪54 min drive‬

Room options

Family Room (Club)

Good

628 sq ft
Sleeps 5
1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

Very good

635 sq ft
Sleeps 5
1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

Single Room Deluxe with Garden View

592 sq ft
Sleeps 2

Single Room Deluxe with Garden View

Exceptional

592 sq ft
Sleeps 2

Single Room Deluxe with Garden View

592 sq ft
Sleeps 3

Single Room Deluxe with Garden View

592 sq ft
Sleeps 4

Single Room Deluxe with Garden View

592 sq ft
Sleeps 5

Double Room Deluxe with Garden View

592 sq ft
Sleeps 4

Double Room Deluxe with Garden View

592 sq ft
Sleeps 4

Quadruple Room Deluxe with Garden View

592 sq ft
Sleeps 4

Family Room -5 guests- Deluxe with Garden View

592 sq ft
Sleeps 5

Triple Room Deluxe with Garden View

592 sq ft
Sleeps 5

Triple Room Deluxe with Garden View

592 sq ft
Sleeps 4

Triple Room Deluxe with Garden View

592 sq ft
Sleeps 5

Single Room Luxury with Pool View

592 sq ft
Sleeps 2

Single Room Luxury with Pool View

592 sq ft
Sleeps 2

Single Room Luxury with Pool View

592 sq ft
Sleeps 3

Single Room Luxury with Pool View

592 sq ft
Sleeps 4

Single Room Luxury with Pool View

592 sq ft
Sleeps 5

Double Room Luxury with Pool View

592 sq ft
Sleeps 4

Double Room Luxury with Pool View

592 sq ft
Sleeps 3

Quadruple Room Luxury with Pool View

592 sq ft
Sleeps 4

Family Room -5 guests- Luxury with Pool View

592 sq ft
Sleeps 5

Triple Room Luxury with Pool View

592 sq ft
Sleeps 3

Triple Room Luxury with Pool View

592 sq ft
Sleeps 4

Triple Room Luxury with Pool View

592 sq ft
Sleeps 5

About the neighborhood

Playa del Carmen

Princess Family Club Riviera - All Inclusive is located within a mile (2 km) of Playa Xcalacoco and Chun-Zumbul (diving site). This 144-room, 5-star resort welcomes business and leisure travelers with 12 outdoor pools, a full-service spa, and 12 restaurants.

What's nearby

Playa Xcalacoco - 19 min walk - 1.0 mile
Gran Coyote Golf - 4 min drive - 1.6 miles
El Camaleón Mayakoba Golf Course - 4 min drive - 1.6 miles
Playa del Carmen Main Beach - 10 min drive - 5.3 miles
Tres Rios Ecopark - 11 min drive - 4.6 miles

Getting around

Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

‪Amaranto - ‬18 min walk
‪Restaurante Hacienda - ‬7 min walk
‪Privilege Lounge - ‬16 min walk
‪La Hacienda - ‬7 min walk
‪Grand Sunset Princess swimup bar - ‬8 min walk

About this property

Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools

Guests of Princess Family Club Riviera - All Inclusive have access to a full-service spa, 12 outdoor pools, and a nightclub. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this all-inclusive resort include a children's pool, a gym, and outdoor tennis courts.

Plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs and free toiletries. Other amenities include free minibar items, balconies or patios, and coffee makers.

6 outdoor tennis courts and a health club are featured at the resort. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Pool
Hot Tub
Breakfast included
All inclusive

$219 nightly

Oct 17 - Oct 18

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:00 AM
12 restaurants
20 bars/lounges
A beach bar
A poolside bar
A swim-up bar

Restaurants on site

Buffet Family Club
La Vaquería
Mama Mía
Naranja
Verde

Things to do

12 outdoor pools
6 outdoor tennis courts
Arcade/game room
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Health club
Nightclub
Playground
Shopping
Waterslide

Family friendly

12 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free rollaway/extra bed
Free supervised activities for children
Grocery/convenience store
In-room babysitting (surcharge)
In-room crib
Laundry facilities
Playground
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

27,254 square feet of conference space
Business center

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible parking
Wheelchair-accessible path of travel

1 building
3 floors
Banquet hall
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Free crib
Free rollaway/extra bed

Bathroom

Bathtub or shower
Free toiletries
Hair dryer (on request)
Jetted bathtub
Private bathroom
Towels provided

Entertainment

Plasma TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Ceiling fan
Connecting rooms available
Desk
Iron/ironing board
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Free rollaway/extra beds are available
Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a security system and a first aid kit.

Additional information about polices, regulations, and more:

Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Family Club Grand Riviera Princess All Inclusive

Family Club Grand Riviera Princess Playa del Carmen

Family Club Grand Riviera Princess

Family Riviera Princess Inclu

Frequently asked questions

Can I book all-inclusive options at Princess Family Club Riviera - All Inclusive ?

Princess Family Club Riviera - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

Is a free cancellation option available at Princess Family Club Riviera - All Inclusive ?

Princess Family Club Riviera - All Inclusive provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

What is there to do around Princess Family Club Riviera - All Inclusive ?

This resort is located in Playa del Carmen within a short 18-minute walk of Playa Xcalacoco. You'll also find El Camaleón Mayakoba Golf Course and Tres Rios Ecopark within a short drive.

Is there parking available at Princess Family Club Riviera - All Inclusive ?

Yes, self parking is offered for free at the resort. Accessible parking is also available for guests.

Is there a spa at Princess Family Club Riviera - All Inclusive ?

Spa Princess is the resort's spa and services include hot stone massages, deep-tissue massages, reflexology, and body wraps.

Does Princess Family Club Riviera - All Inclusive have a casino?

No, Princess Family Club Riviera - All Inclusive doesn't have a casino.

Is there an indoor pool at Princess Family Club Riviera - All Inclusive ?

No, this resort doesn't have an indoor pool; however, there are 12 outdoor pools.

What will couples enjoy most about a stay at Princess Family Club Riviera - All Inclusive ?

This beachfront resort offers plenty of amenities for couples including a beach bar, 12 outdoor pools, and 12 restaurants.

Are there hot tubs at Princess Family Club Riviera - All Inclusive ?

No, but all guestrooms at this resort have jetted bathtubs.

Does Princess Family Club Riviera - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Princess Family Club Riviera - All Inclusive has 12 restaurants, and serves free buffet breakfast each morning.

Will Princess Family Club Riviera - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Princess Family Club Riviera - All Inclusive .

Does Princess Family Club Riviera - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

Where is the closest airport to Princess Family Club Riviera - All Inclusive ?

The closest major airport to Princess Family Club Riviera - All Inclusive is Cozumel Intl. Airport (CZM), which is 26 mi away (286 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.4 mi away.

Are there rooms with balconies at Princess Family Club Riviera - All Inclusive ?

Yes, every guestroom at Princess Family Club Riviera - All Inclusive comes with a balcony with some featuring pool views.

Does Princess Family Club Riviera - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Princess Family Club Riviera - All Inclusive .

Princess Family Club Riviera - All Inclusive Reviews

8.0

Very Good

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

kenia

Jul 5, 2025

Stayed 6 nights in Jun 2025

2/10 Terrible

Jeannette

Jul 4, 2025

Disliked: Staff & service

No connecting rooms

Stayed 7 nights in Jun 2025

2/10 Terrible

Taylor

Traveled with family

Jul 4, 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

We were not told the property was under construction and the food was not good.

Stayed 6 nights in May 2025

8/10 Good

Olivia J

Jul 3, 2025

Liked: Cleanliness, amenities

Disliked: Property conditions & facilities

Stayed 8 nights in Jun 2025

6/10 Okay

Nelly

Traveled with family

Jul 2, 2025

Disliked: Property conditions & facilities

The room was not as pictured, it was definitely older than we expected. The staff was okay for the most part, but 2 staff members in particular were really rude to us for having triplets. One of them was the train driver, his name Bernabe who didn’t want us using our stroller. He made a comment along the lines of people being so insensitive bringing big A$$ strollers into the train. I told him my husband and I were outnumbered, and if I had only one child, I would not be bringing a stroller; but we have triplets. On top of that he was blocking us from getting on the tram. The other member was from the family club who spoke too fast and wasn’t flexible to us regarding the hours. Yes, we went 18 mins before closing, but she said she needed that time to clean, she had a lot of attitude towards us. Definitely not appropriate, her coworker was a lot more understanding and let us play for a little bit, we helped clean up the toys. Everyone else was very nice and attentive to us. On the first day they wanted us to get a “free” VIP breakfast and gift, it was a waste of our time. They wanted us to buy shares. They were very annoying, especially knowing we went for vacation not for business. There was also nothing VIP about the breakfast. The food was mediocre at best. Lots of reconstruction, which meant a lot of walking and nothing in between point A and point B. Although the wildlife did make up for the long walk in between. Creeps in the kids pool & no security.

Stayed 6 nights in Jun 2025

10/10 Excellent

Maria G

Traveled with family and small children, Traveled with family

Jul 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s all inclusive which I enjoyed. It is very family friendly. They have an ice cream shop inside the resort with unlimited access. The food was good. They always have activities going on thru the day. Would definitely come back.

Stayed 5 nights in Jun 2025

10/10 Excellent

Jason, North Las Vegas

Jul 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 6 nights in Jun 2025

10/10 Excellent

Blanca

Traveled with family

Jul 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely loved our stay at Princess Riviera Fam

🌴 🌴 We had such a great experience — from the moment we arrived, everything felt welcoming and family-oriented. The kids' pool was a big hit with my son, and the ice cream shop was his favourite treat every afternoon 🍦😊. The food was amazing, with a great variety and delicious flavours every day. A special thank you to the Family Club team — Víctor, Araceli, Elizabeth, Isaac, and Remigio — all of whom were incredibly attentive and kind. They went above and beyond to make us feel at home. We even had a lovely birthday celebration for my husband, which made our stay even more memorable 🎉🎂. All the staff were friendly, especially with my little boy — always greeting him with a smile and making sure he was happy. The small touches and warm service really made a difference. Highly recommend staying here with kids — everything is tailored for families and you’ll feel the love from everyone around 💛.

Stayed 5 nights in Jun 2025

10/10 Excellent

David

Traveled with family and small children

Jun 28, 2025

Liked: Amenities

Great service

Stayed 6 nights in Jun 2025

10/10 Excellent

Ramon

Jun 28, 2025

Everyone was very friendly

10/10 Excellent

Salvatore

Jun 27, 2025

Stayed 1 night in Jun 2025

6/10 Okay

Altynay Akylbekova

Traveled with family and small children, Traveled with family

Jun 24, 2025

Disliked: Amenities

The hotel is huge and amenities are very limited. The staff greets you with selling their timeshare versus showing what hotel has to offer. So it’s hard to know where to go which direction or what food areas are there or even to find bars/drink stations. There is only one elevator at the building in family section so the distance to walk is pretty far. I wouldn’t recommend to parents with strollers to go as it is a hastle and very hard in heat. I choose this hotel for family kids mainly but the kids club is only from ages 4 and up. Kids that are younger didn’t have any activities before noon. Everything is from 1-4pm which is inconvenient. The beach is covered with seaweeds so no beach either only pools are the entertainment. The forest around the hotel is nice lot’s of animals and wild life. Food quality in the family buffet is just horrible. It seems like they put leftovers in there from prior day or something. The only one buffet that was good is riviera buffet. The food choices are same in each buffet with slight variation. Reservations in the restaurant was hard to make if you come in on weekends because everything gets booked 3 days in advance. But even with that the restaurants are not so busy. The service is better at some places, food is okay. Overall I probably would pass on this hotel in the future, because of its size and not much to do other than pools and greenery.

Stayed 7 nights in Jun 2025

8/10 Good

Carlos

Traveled with family

Jun 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooms were great and the AC worked very well. The jetted tub was nice. It was helpful to have multiple restaurants throughout the resort. The food was hit or miss, not terrible but not great. We loved the ice cream parlor. There was a good variety of pools. The beach was horrible. I'm not even sure it was open because of all the sargasso. It smelled really bad too. We would consider staying here again, but may check out other options first.

Stayed 7 nights in Jun 2025

4/10 Poor

Fredy

Traveled with family and small children

Jun 17, 2025

Liked: Cleanliness

Disliked: Amenities

We stayed at the Family club in the resort. It’s nice and clean, good was decent (except room service). Staff was great, but This is the first time I stayed in all inclusive resort that’s not all inclusive when it comes to food after a certain time. After 10:30 room service is not free! That’s a bit complicated when traveling with a 2 year old like I do and because of different time zones kid is waking up at 11 asking for food. Hence why I had to order room service and food was sub par. Also there is also a resort fee for daily stay at the resort which I didn’t know until I was checking in and half the hotel is under renovation that limits pools and entertainment. Entertainment was lacking.

Stayed 6 nights in Jun 2025

10/10 Excellent

Hebler

Traveled with family and small children

Jun 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Place was nice ,very clean. Workers very friendly. Very nice place. I will go again.

Stayed 4 nights in Jun 2025

10/10 Excellent

Genadi Vasilev

Jun 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Friendly stuff, and good rooms. The food could be slightly better. Being at the sea, I was expecting more sea food, especially varieties of fish.

Stayed 7 nights in May 2025

10/10 Excellent

Jaclyn

Traveled with family and small children, Traveled with family

Jun 5, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This was our 8th visit, and although the VIP package which was previously honored was not this time, it also didn't change my review. We have been many times; the renovation was similar to traveling here during covid. The only thing I would say could be re-evaluated is the evening show. The theater is really an amazing spot for patrons and performers and although outside was ok for some, people who are older or with limited mobility had an obvious hard time enjoying. One night it rained, and the show was moved to the disco club, which was a bit chaotic but manageable. Its seaweed season beach was as best as the hard-working staff could do. The new taco station by the beach bar was a great idea. There was a noticeable decrease in wildlife from previous visits. The staff all were kind and worked hard. It would have taken some strain off the bar tenders to have 2 or more at the swim up bars at all times but still wait time wasn't long. Check-in was efficient and pleasant. Our room was clean and ready for our stay. Overall, we would return again.

Stayed 4 nights in May 2025

2/10 Terrible

SADIK, HOWARD BEACH

Jun 1, 2025

Stayed 6 nights in May 2025

10/10 Excellent

Joao Henrique

Traveled with family and small children, Traveled with partner, Traveled with family

May 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The staff were very friendly. Food was superb. Pools were super clean. Everything was accessible. I will visit again :)

Stayed 4 nights in May 2025

4/10 Poor

Carol Ann

May 25, 2025

Stayed 6 nights in May 2025

4/10 Poor

William Fred

Traveled with family and small children

May 21, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities

Very disappointed with resort. Came here last year and had a great time so we decided to come back this year. When we booked we were not told that half the resort was closed down and there would not be as many restaurant's and bars operating as last year. One main buffet instead of two, sports bar closed, but moved to a make shift room with some TV's hanging on the walls and a bar, sort of bar you would find at a 2 to 3 star resort. some restaurants closed, so your choice for eating at specialty restaurants was limited, if you could get a booking !. No air-conditioned Theater, had to sit outside around a make shift stage in above 30.c to watch the shows. no bars in that area, you needed waiter service to get a drink, along with a few hundred other vacationers. When we complained we where told Expedia was to blame for not telling us about the renovations, but we told them it was their site we looked at before booking, and it was still posting everything was operating as normal. when you get there you are given a map of half of the resort, that's when we knew we had been misled by the resort and the travel agent. If you are looking to book this resort I would think twice about it. Our vacation which our family (2 rooms) was looking forward to for months was a complete disappointment. They should at least refund a portion of our money because this was not the resort as advertised. If we had known about the renovations we would not have booked this resort.

Stayed 7 nights in May 2025

10/10 Excellent

Hardik

May 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice staff and facilities. Must try out

Stayed 5 nights in Feb 2025

4/10 Poor

Latif

Traveled with family

May 19, 2025

Disliked: Staff & service, property conditions & facilities

The food and service was poor, would never visit again.

Stayed 5 nights in May 2025

2/10 Terrible

Eduardo

Traveled with family and small children, Traveled with family

May 18, 2025

Disliked: Staff & service, amenities, property conditions & facilities

It was unfortunate to find out until we arrived that the hotel was undergoing major renovations, half of the hotel was closed, making all the amenities smaller in size and too crowded even for the time of the year. For the same reason the service staff provided a subpar service, creating confusion with reservations and simple requests.

Stayed 9 nights in May 2025