The check in and check out service is super slow. Almost no Wi-Fi at the property. Food was ok. Pools are great. The rooms look very old style.
The property was fantastic definitely a must if you have little ones, So much to do not enough time. The daily activities for the children and nightly shows and entertainment were on point. Only thing the children’s amenities shouldn’t close at 5 if you do any of the activities it takes away from spending time in the family pool. Would absolutely stay here again
Beautiful view and cleaned
The property itself is beautiful. Beaches were crap. Rocky and mossy Front desk was terrible, bad attitude, slow, unhelpful. All other employees were very friendly and awesome. Food was hit and miss, mostly miss. Weird selections, bland flavor. Buffets were terrible. A lot of hidden costs for an all inclusive vacation they hit you with. Will not go back. Spend more money and stay somewhere else, this one is cheaper for a reason
Didn’t like food. Didn’t like service. Most things were closed. Beach was dirty. Nothing about the property I liked
The only thing that I didn’t like was the food, a-la carte restaurants were so simple with just slight difference from buffet food. But the territory of the hotel was beautiful with iguanas, monkey, kiotes ( i am not sure if i spelled correctly)
The princess family club is amazing for families with children. Everything is well thought out with things like stepping stools for children to wash their hands, mini robes, mini slippers, pirate dolls on their beds, kid shampoo and toys waiting for them, car strollers available to use for kids. The buffet at the family club was great! The food is not super amazing, but it is very good; most importantly it is kid friendly food and they also have a pirate ship they can play on while us parents eat. Alfredo is an amazing waiter, there are not enough words to describe his wonderful service! We are very thankful for Alfredo, he was very patient with our kids and never got mad at them for spilling their drink, he even had balloons for them to play with. The water park is great! Although the kids club was closed because of COVID, they had plenty of outside activities for kids that kept them busy and happy! The beach on the other hand was not pleasant due to the sargassum, but unfortunately there is nothing to be done about that. The kids enjoyed the stay and we all had fun. The hotel staff is very attentive especially on the family club side. On the other hand the check in/out and concierge at the main lobby were very rude and never really wanted to help or answer questions. There was only one concierge and a long line no matter what time of dat you went.
It all started from reception area, no good sign on where to check in, we where in line and ppl just passed through and staff started to checking them in, didn't even say that there is ppl before you. I would not say that i was crazy about the food either. And the most important is English, only few ppl spoke english. We did enjoy the shows, that part was good
Rooms are very nice, they have complementary stuff for kids.. a basket with beach toys, small bag with bathing accessories like a small soap shaped as a duck, candies, juice in the fridge, etc. Food is very good.. tasty. Drinks are ok, better alcohol brands than normal all inclusive Pools are cleaned. areas of improvement... the shuttle takes forever to pick up people. the ocean cannot be seen from the main pool.. are totally separated areas. the water park is not a big thing, a very small area like a regular playground. there is no room service the kids club is very restricted to older kids (4 +) and they have schedules... there is nothing really special about it, looks like a daycare room only. couple of crayons and toys. In general the hotel is nice but, I wouldn't come back for the family club ..since it really doesn't make a huge difference with any other all inclusive resort.
We liked everything. The activities for the kids were fun and the shows were great. I wish the centers for the kids be ages 2 and up since they are only able to care for the kids ages 4 and up without parents being present. Of course those time are schedule but it’s nice cause if mom and dad want to do an activity by them selves they can plan accordant to the center hours. Other way then that it’s a great place for the family to go out and enjoy time together.
I love how accommodating they were to the children!
Great ice cream! Family club was very quiet. Kids loved pirate restaurant.
The swimming pools next to the rooms! Very limited restaurants that don’t need reservations. Beach was very dirty with seaweed!
The lady at the reception desk was not very friendly. When I asked if the restaurant was open she suggested I get room service which was available at an extra cost.
Very big, room not great but pools and service great
The hotel and staff were wonderful. The grounds are beautiful. The food in the restaurants was mediocre. Preferred the buffets.
We had a wonderful time at this resort. The grounds are beautiful, the rooms clean and very nice. Ours was a king bed with bunk beds for the kids. Plenty of space for our family of five. Lots of pools to choose from but our kids loved the kids pool with the slides best. Beach beautiful, very clean in November during our stay. It is a bit rocky though so water shoes are a good idea for little kids. The staff was so nice, helpful, and accomodating. Our only negative feedback would be that the towel stations seemed few and far between (unless we were just missing them) and the fondue restaurant was not very good. I would encourage the reort to pick a different theme for that one. All in all we truly loved this reort!
just for everyone to know where everything is located since it's a huge hotel
Princess Family Club Riviera - All Inclusive places you within 3 miles (5 km) of popular attractions like Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course. This 144-room, 4.5-star resort welcomes business and leisure travelers with 12 outdoor pools, a full-service spa, and 12 restaurants.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. There are ample dining options with 12 onsite restaurants, including Buffet Family Club, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service.
All 144 rooms feature free minibar items, balconies or patios, and iPod docks. Guests can expect to find free WiFi and 32-inch plasma TVs with cable channels and DVD players. Bathrooms offer jetted tubs and free toiletries. Coffee makers, ceiling fans, and safes are also available.
Guests of Princess Family Club Riviera - All Inclusive have access to a full-service spa, 12 outdoor pools, and a nightclub. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a gym, and outdoor tennis courts.
The check in and check out service is super slow. Almost no Wi-Fi at the property. Food was ok. Pools are great. The rooms look very old style.
The property was fantastic definitely a must if you have little ones, So much to do not enough time. The daily activities for the children and nightly shows and entertainment were on point. Only thing the children’s amenities shouldn’t close at 5 if you do any of the activities it takes away from spending time in the family pool. Would absolutely stay here again
Dear guest, thank you for taking the time to write your review. We appreciate that excellent rating. We hope to receive you again. Best regards.
Beautiful view and cleaned
Dear guest, Thank you for the 5 out of 5 rating! we really appreciate you took the time to rate us. We hope to see you soon! Best regards
The property itself is beautiful. Beaches were crap. Rocky and mossy Front desk was terrible, bad attitude, slow, unhelpful. All other employees were very friendly and awesome. Food was hit and miss, mostly miss. Weird selections, bland flavor. Buffets were terrible. A lot of hidden costs for an all inclusive vacation they hit you with. Will not go back. Spend more money and stay somewhere else, this one is cheaper for a reason
Dear guest, Thank you very much for taking the time to write your review. We appreciate all the points you make. We will take note of the points you mention to create an action plan with the corresponding areas and improve our service. Greetings.
Didn’t like food. Didn’t like service. Most things were closed. Beach was dirty. Nothing about the property I liked
Dear guest, Thank you for taking the time to write your comments. Feedback is always welcome. We will send your comments to the corresponding areas to take action and improve our service. Best regards
The only thing that I didn’t like was the food, a-la carte restaurants were so simple with just slight difference from buffet food. But the territory of the hotel was beautiful with iguanas, monkey, kiotes ( i am not sure if i spelled correctly)
Dear guest, Thanks for your review. We appreciate your comments and rest assured that we will forward them to our team to improve our service. We hope you visit us soon and we will exceed all your expectations. Best regards.
The princess family club is amazing for families with children. Everything is well thought out with things like stepping stools for children to wash their hands, mini robes, mini slippers, pirate dolls on their beds, kid shampoo and toys waiting for them, car strollers available to use for kids. The buffet at the family club was great! The food is not super amazing, but it is very good; most importantly it is kid friendly food and they also have a pirate ship they can play on while us parents eat. Alfredo is an amazing waiter, there are not enough words to describe his wonderful service! We are very thankful for Alfredo, he was very patient with our kids and never got mad at them for spilling their drink, he even had balloons for them to play with. The water park is great! Although the kids club was closed because of COVID, they had plenty of outside activities for kids that kept them busy and happy! The beach on the other hand was not pleasant due to the sargassum, but unfortunately there is nothing to be done about that. The kids enjoyed the stay and we all had fun. The hotel staff is very attentive especially on the family club side. On the other hand the check in/out and concierge at the main lobby were very rude and never really wanted to help or answer questions. There was only one concierge and a long line no matter what time of dat you went.
Dear guest, Thank you for your review, we appreciate your comments and hope that next time we can get your rating of 5 out of 5! Best Regards
It all started from reception area, no good sign on where to check in, we where in line and ppl just passed through and staff started to checking them in, didn't even say that there is ppl before you. I would not say that i was crazy about the food either. And the most important is English, only few ppl spoke english. We did enjoy the shows, that part was good
Thank you very much for your feedback, help us to keep improving in our services, Best Regards
Rooms are very nice, they have complementary stuff for kids.. a basket with beach toys, small bag with bathing accessories like a small soap shaped as a duck, candies, juice in the fridge, etc. Food is very good.. tasty. Drinks are ok, better alcohol brands than normal all inclusive Pools are cleaned. areas of improvement... the shuttle takes forever to pick up people. the ocean cannot be seen from the main pool.. are totally separated areas. the water park is not a big thing, a very small area like a regular playground. there is no room service the kids club is very restricted to older kids (4 +) and they have schedules... there is nothing really special about it, looks like a daycare room only. couple of crayons and toys. In general the hotel is nice but, I wouldn't come back for the family club ..since it really doesn't make a huge difference with any other all inclusive resort.
Dear guest, We regret the inconvenients that you mention, but appreciate because we can work on this an improve, hoping you can give us a second chance. Best Regards
Dear guest, we appreciate the time you took to share your experience. We will review all the points you mention in order to provide a better service to our guests. We hope to receive you in the future. Kind regards.