Princess Family Club Riviera - All Inclusive

5.0 star property
Luxury resort on the beach, with 12 outdoor pools

Choose dates to view prices

Photo gallery for Princess Family Club Riviera - All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
Property video
Sports facility
Family Room (Club) | 1 bedroom, free minibar, in-room safe, desk
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Parking included
  • Room service

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪19 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

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Room options

Family Room (Club)

7.6 out of 10
Good
(41 reviews)
  • 628 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

Family Room, Pool Access (Club)

7.8 out of 10
Good
(12 reviews)
  • 635 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

Triple Room Luxury with Pool View

  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

Double Room Luxury with Pool View

  • Sleeps 4
  • 2 Double Beds

Family Room -5 guests- Luxury with Pool View

  • Sleeps 5

Single Room Deluxe with Garden View

  • Sleeps 5
  • 1 Double Sofa Bed and 2 Queen Beds

Single Room Luxury with Pool View

  • Sleeps 2

Double Room Deluxe with Garden View

  • Sleeps 4
  • 2 Double Beds

Quadruple Room Deluxe with Garden View

  • Sleeps 4
  • 2 Double Beds

Triple Room Deluxe with Garden View

  • Sleeps 5

Single Room Deluxe with Garden View

  • Sleeps 2
  • 1 Double Bed

Quadruple Room Luxury with Pool View

  • Sleeps 4
  • 2 Double Beds

Single Room Deluxe with Garden View

  • Sleeps 3
  • 2 Double Beds

Single Room Luxury with Pool View

  • Sleeps 4
  • 2 Double Beds

Triple Room Luxury with Pool View

  • Sleeps 3
  • 2 Double Beds

Single Room Deluxe with Garden View

  • Sleeps 4
  • 2 Queen Beds

Triple Room Deluxe with Garden View

  • Sleeps 5
  • 1 Twin Sofa Bed and 2 Double Beds

Double Room Luxury with Pool View

  • Sleeps 3
  • 2 Double Beds

Double Room Deluxe with Garden View

  • Sleeps 4

Triple Room Deluxe with Garden View

  • Sleeps 4
  • 2 Double Beds

Single Room Luxury with Pool View

  • Sleeps 3
  • 2 Double Beds

Single Room Luxury with Pool View

  • Sleeps 5

Single Room Deluxe with Garden View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

Single Room Luxury with Pool View

  • Sleeps 2
  • 1 Double Bed

Triple Room Luxury with Pool View

  • Sleeps 5

Family Room -5 guests- Deluxe with Garden View

  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

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About the neighborhood

Playa del Carmen

Princess Family Club Riviera - All Inclusive is located within a mile (2 km) of Playa Xcalacoco and Chun-Zumbul (diving site). This 144-room, 5-star resort welcomes business and leisure travelers with 12 outdoor pools, a full-service spa, and 12 restaurants.

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.0 mile
  • Gran Coyote Golf - 4 min drive - 1.6 miles
  • El Camaleón Mayakoba Golf Course - 4 min drive - 1.6 miles
  • Playa del Carmen Main Beach - 10 min drive - 5.3 miles
  • Tres Rios Ecopark - 11 min drive - 4.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬6 min walk
  • ‪Privilege Lounge - ‬16 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬7 min walk

About this property

Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools
Guests of Princess Family Club Riviera - All Inclusive have access to a full-service spa, 12 outdoor pools, and a nightclub. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a gym, and outdoor tennis courts.
Plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs and free toiletries. Other amenities include free minibar items, balconies or patios, and coffee makers.
6 outdoor tennis courts and a health club are featured at the resort. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, French, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a security system and a first aid kit.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Frequently asked questions

Can I book all-inclusive options at Princess Family Club Riviera - All Inclusive ?

Princess Family Club Riviera - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

Is a free cancellation option available at Princess Family Club Riviera - All Inclusive ?

Princess Family Club Riviera - All Inclusive provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

What is there to do around Princess Family Club Riviera - All Inclusive ?

This resort is located in Playa del Carmen within a short 18-minute walk of Playa Xcalacoco. You'll also find El Camaleón Mayakoba Golf Course and Tres Rios Ecopark within a short drive.

Is parking available on site at Princess Family Club Riviera - All Inclusive ?

Yes, self parking is offered for free at the resort. Accessible parking is also available for guests.

Is there a spa at Princess Family Club Riviera - All Inclusive ?

Spa Princess is the resort's spa and services include deep-tissue massages, hot stone massages, reflexology, and body wraps.

Does Princess Family Club Riviera - All Inclusive have a casino?

No, Princess Family Club Riviera - All Inclusive doesn't have a casino.

Is there an indoor pool at Princess Family Club Riviera - All Inclusive ?

No, this resort doesn't have an indoor pool; however, there are 12 outdoor pools.

Is Princess Family Club Riviera - All Inclusive a good place to stay for couples?

This beachfront resort offers plenty of amenities for couples including a beach bar, 12 outdoor pools, and 12 restaurants.

Are there hot tubs at Princess Family Club Riviera - All Inclusive ?

No, but this resort offers jetted bathtubs in all guestrooms.

Does Princess Family Club Riviera - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Princess Family Club Riviera - All Inclusive has 12 restaurants, and serves free buffet breakfast each morning.

Will Princess Family Club Riviera - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Princess Family Club Riviera - All Inclusive .

Does Princess Family Club Riviera - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

Where is the closest airport to Princess Family Club Riviera - All Inclusive ?

The closest major airport to Princess Family Club Riviera - All Inclusive is Cozumel Intl. Airport (CZM), which is 26 mi away (286 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.4 mi away.

Can I book a room with a balcony at Princess Family Club Riviera - All Inclusive ?

Yes, every guestroom at Princess Family Club Riviera - All Inclusive comes with a balcony with some featuring pool views.

Does Princess Family Club Riviera - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Princess Family Club Riviera - All Inclusive .

Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 343 out of 831 reviews
Rating 8 - Good. 246 out of 831 reviews
Rating 6 - Okay. 133 out of 831 reviews
Rating 4 - Poor. 59 out of 831 reviews
Rating 2 - Terrible. 50 out of 831 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Altynay Akylbekova

Traveled with family and small children, Traveled with family
Disliked: Amenities
The hotel is huge and amenities are very limited. The staff greets you with selling their timeshare versus showing what hotel has to offer. So it’s hard to know where to go which direction or what food areas are there or even to find bars/drink stations. There is only one elevator at the building in family section so the distance to walk is pretty far. I wouldn’t recommend to parents with strollers to go as it is a hastle and very hard in heat. I choose this hotel for family kids mainly but the kids club is only from ages 4 and up. Kids that are younger didn’t have any activities before noon. Everything is from 1-4pm which is inconvenient. The beach is covered with seaweeds so no beach either only pools are the entertainment. The forest around the hotel is nice lot’s of animals and wild life. Food quality in the family buffet is just horrible. It seems like they put leftovers in there from prior day or something. The only one buffet that was good is riviera buffet. The food choices are same in each buffet with slight variation. Reservations in the restaurant was hard to make if you come in on weekends because everything gets booked 3 days in advance. But even with that the restaurants are not so busy. The service is better at some places, food is okay. Overall I probably would pass on this hotel in the future, because of its size and not much to do other than pools and greenery.
Stayed 7 nights in Jun 2025

4/10 Poor

Fredy

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
We stayed at the Family club in the resort. It’s nice and clean, good was decent (except room service). Staff was great, but This is the first time I stayed in all inclusive resort that’s not all inclusive when it comes to food after a certain time. After 10:30 room service is not free! That’s a bit complicated when traveling with a 2 year old like I do and because of different time zones kid is waking up at 11 asking for food. Hence why I had to order room service and food was sub par. Also there is also a resort fee for daily stay at the resort which I didn’t know until I was checking in and half the hotel is under renovation that limits pools and entertainment. Entertainment was lacking.
Stayed 6 nights in Jun 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Bartenders some good some rude Over all staff great
Stayed 7 nights in Mar 2025

6/10 Okay

Emanuel

Liked: Staff & service
My wife and I traveled with two toddlers (2 & 3). We rented a car and it was an easy drive to the hotel with plenty of parking. Overall it was a nice stay for 4 nights. However, there were a few cons that make me hesitant to visit this specific hotel in the future: Cons: -For us, the hotel felt too large. Family club is on one corner for the property while the beach is on the exact opposite side. About a 15-20min walk from lobby to beach. -Pools were almost too cold -mininum age of 4yrs old for family club activities. Wish we would've know this ahead of time. We were looking forward to different activities with our kids at the family club such as loteria, pinata, etc. -Limited buffet option at family club buffet -Rooms smelled and felt humid and moldy -Not treated the same as English speaking only guest. We are fluent spanish speakers. On a handful of occasions we felt that staff would treat english speaking-only guests more attentively than they would us. -annoying being chased down every day by someone "offering" extra perks to sit through a timeshare talk. Dont join the vacation club. -Poor wifi. Would constantly disconnect. Have to pay for premium wifi Pros: -free stoller rentals. This was definitely needed especially with two toddlers and such a massive property -the a la carte dinners were delicious! -great kid pool with slides -overall friendly staff. Our server from la vaqueria restaurant was fantastic. Wish i remembered his name but it starts witha B.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grand riviera family club was amazing we had a blast
Stayed 4 nights in Apr 2025

8/10 Good

Abbey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for families. Very family friendly with fun options for young kids. Food was always good with something for everyone. Pool facilities were great, beach was nice if a little crowded with chairs, but kids still were able to have fun in the sand and swim in the ocean.
Stayed 7 nights in Apr 2025

8/10 Good

Princela

Traveled with family
Liked: Staff & service, property conditions & facilities
I did not like being hounded for a timeshare opportunity. One of the workers was relentless. However, everyone else was a delight, especially at the swim up pool.
Stayed 3 nights in Apr 2025

6/10 Okay

Andrei

Traveled with family and small children
Liked: Amenities
Family club was dated and getting updated in May 2025 however I don’t think the price reflected the condition. Staff was excellent, helpful and courteous.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT family and kid focused property. We stayed at the princess family club side and the kids pool was amazing as well as the kids buffet option and ice cream shop. The shows were great. With that being said, they had lots of options for the entire family at the main pools etc.. and lots of friendly staff, buffets, restaurants and more! Highly recommend
Stayed 7 nights in Mar 2025

10/10 Excellent

DUC MINH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Francisco

Stayed 5 nights in Mar 2025

10/10 Excellent

Tony D

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of food choices for family, family activities.
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephen Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family oriented all inclusive. Lots to do within the resort, and close to a ton of cool adventures. Would definitely go again!
Stayed 12 nights in Mar 2025

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Great pools
Stayed 10 nights in Mar 2025

6/10 Okay

Paola

10/10 Excellent

Jagjit singh

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for family vacations....
Stayed 5 nights in Mar 2025

8/10 Good

Paolo, Acton On

Liked: Cleanliness, staff & service
Food was great,
Stayed 6 nights in Mar 2025

10/10 Excellent

Deborah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Princess Family Club, but you have access to all areas and ammenities of the Grand Riviera Princess. We went with our 3 year old granchild and he had a blast! The Family club has a pool for small kids, a playground, a kids club and a restaurant, all with Pirates theam. They also have an "Heladeria" (icecream shop) decorated as in the 50's that was a great addition to our stay. To get to the beach it's a long walk, but they have carts that take you and are part of the fun for the little ones. The pirate restaurant it's very cute and although it's smaller than the restaurants at the Grand Princess, they had many options and all the food was very tasty. It was perfect for breakfast before the beach. There is a bar at the beach and they have que kiosko too where they serve simple food @ 12.00 pm for those whe want to stay longer (burgers, hot dogs, french fries, etc). The big pools of the Grand Princess are very close to the beach, and they have a buffet restaurant for lunch that opens @ 12.30pm. They had an offer that you pay 15.00 usd per person per day and they give you access to the Platinum Club. We took this offer and were very happy to do it. They have a lounge with delicious sandwiches and coffe and drinks, the pool is small but private and it was perfect to relax during our last day. It also includes free room service 24hrs and a private area at the beach with drink service. The beach was not the best (but being originally from Cuba, we are spoiled)
Stayed 5 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

8/10 Good

Dinara

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the a la cartes and how they had gluten free options at all of them.
Stayed 7 nights in Jan 2025

2/10 Terrible

Prathap

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Holly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very family oriented the kids did not have any issues playing with other kids. The food in the princess family club buffet was not the best. Very dry over cooked food. The snack Rivera is where I would recommend going to for food. A few safety things I would recommend would be making sure all patios have the lock on, not every room does. Thankfully ours did but my mom’s did not. Another thing I would suggest for the company would be to put a chain lock higher up on the door. Young kids can easily get out when they should not be. Overall was a great vacation!
Stayed 5 nights in Mar 2025

10/10 Excellent

Pascal

Stayed 7 nights in Feb 2025

6/10 Okay

Nakul

Traveled with family and small children
Liked: Cleanliness
We stayed at Princess family club for 7D/6N and this is not a 5 star property by any means. The rooms were clean but showed their age. The staff is welcoming but the reception is rude, when I tried to look for the manager the reception staff behaved as if they don't know her. We were informed that our rooms were not ready after all the check in formalities were completed neither we were offered any welcome drinks. Although they have different cuisine every day but the taste at the buffet is bland. The ala carte restaurant are hit or miss We liked the family club and kids activities. There are bars all around and the bartenders are generous. Go if u get a good deal otherwise give it a pass. We are not coming back.
Stayed 6 nights in Feb 2025