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Many months I booked a king size bed room through Expedia. I had confirmed it several times prior to my arrival. When I arrived they informed me that they only had queen sized rooms available. They tried to appease me by offering a junior suite with a queen size bed. Reluctantly I accepted. I should have moved out that day. We spent the night and conferred with the concierge regarding the famous Montreal bagels we had heard so much about. He sent us to a cafe down the street that served no bagels. When i called him from the street he apologized and gave me another place steps from where I was. We went and again, No bagels. We ubered to our final destination through trip advisor. We just arrived home to our room, which was blazing hot. They couldn’t turn the heaters off so they opened the windows, so now I have the night noise of downtown to go to sleep to. Would never stay here again, no way, never. Will fight the bill on the credit card.
The architecture of this small hotel is quite spectacular rooms are interesting and well decorated the only problem was the service example:the staff seemed uninterested- at the restaurant, there were 3 waiters chatting with each other while we were waiting for a menu for 15 minutes
This hotel has amazing staff. Everyone my wife and I came in contact with was so pleasant, helpful, and so customer service oriented. They made our experience first class. The hotel itself is small and intimate. Our room was an upgraded suite. The room was beautiful with lots of space, an amazing bathroom, and a real comfy bed. The drain in the main bathroom sink was clogged and wouldn't drain right. I brought this to the attention of the front desk but it was not fixed correctly. If you are looking for lots of natural light and views out the window this is not the hotel. if you are looking for old world charm and the greatest personal service from everyone who works there than this place is great. We booked using AMEX and paid with our platinum Amex card. We got a great hotel rate, an updated room, credit and free breakfast. Best hotel deal for high quality suite in the city IMHO. Special kudos to Yannis and his partner at the concierge desk. Simply the best. Pat the doorman was wonderful as well! We will return!
Large, lovely rooms,impeccable service, beautiful bar and restaurant. Also within blocks of Montreal's world famous Basilica, carriage rides and wonderful dining and shopping. Concierge especially Tara and Pat were extremely helpful. I can’t remember the front desk ( think she was the manager) was also very helpful. Stayed there 2 times in one week and the second room was a suite. It was spectacular. Also a young gentleman(waiter )in the restaurant was outstanding as well. Wanted a special drink and even though they didn’t have my exact request, he went out of his way to make sure it was perfect. The French toast at breakfast was to die for. If return to Montreal would stay here. The staff were excellent
This elegant, historic hotel is beauty and luxury at its finest. Large, lovely rooms,impeccable service, beautiful bar and restaurant. Also within blocks of Montreal's world famous Basilica, carriage rides and some wonderful dining and shopping.
The St. James is an expensive hotel (we paid approx. £300 a night room only) and our room was dark, looked out onto the wall of a next door block and there was insufficient ceiling lighting in the room. The sky was nowhere to be seen. When we got our room the bathroom door did not close, the door handle was falling off and the room heating was not working. Maintenance fixed the first two problems but never got the heating fixed. We were left with having to leave the electric heater in the bathroom on and the bathroom door open. With hindsight, we should have insisted on a room change, but jet lag won out. The beds were comfortable, unfortunately there was no comfortable seating in the room. The free Wi-Fi worked very well and the complimentary newspaper was a nice touch. There were coffee making facilities in the room but why no facilities to make a cup of tea? We breakfasted in the hotel restaurant and the food quality and quantity were good, though again pricey. The best part of the hotel was the concierge service. These guys were really helpful and customer and service oriented – amongst the best we have come across in our travels – well done. It’s a pity the room was not really up to standard
Hotel experience was that of staying in an elegant private mansion. Centrally located in the Old City, we left the car with valet upon arrival and had it returned upon departure. Within walking distance of the major sightseeing attractions and numerous fine dining restaurants. Already planning our next visit. Incredibly friendly & helpful concierge team.
We’ve staid at this hotel on two different occasions. Both times with friends who were visiting Montreal, and asked us to act as guides as we lived there for several years. Each time we enjoyed our stay. Great location near Notre Dame Cathedral which is a must do, easy walking distance to center of old Montreal, and easy access to commercial/shopping areas by metro or a short walk. The Montreal metro is another must do. The hotel itself is small and intimate, great service, well appointed rooms. Their restaurant XO is very good and nice ambiance.
The St. James hotel is really a traditional gem of a hotel at a surprisingly reasonable price compared to other options in the area. The hotel is very well kept and maintained while retaining its old-world charm. The room was perfect, large and spacious with a coffee machine and free water. The breakfast at the XO restaurant was fantastic but the service could have been improved, it was slow and inattentive. I would definitely return.
What a gorgeous hotel, from our outstanding room to the beautiful bar/restaurant. We loved our stay & great location to walk historic Montreal. This is for a traveler that likes to dress up & relax over cocktails.
Located in Old Montreal, Hotel Le St-James Montréal is next to popular attractions like The Underground City and Palais des congres de Montreal. This 60-room, 5-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a health club.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served each morning for a fee.
Hotel Le St-James Montréal's 60 individually decorated rooms provide iPod docks, minibars, and free newspapers. Guests can expect WiFi, wired Internet, and 27-inch flat-screen TVs with cable channels and pay movies. Select Comfort beds sport Frette Italian sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include laptop-compatible safes, phones, and desks.
Hotel Le St-James Montréal offers a health club, a sauna, and free WiFi in public areas. Valet parking is available for CAD 35 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include a library, free newspapers, and laundry facilities.