Customer service was above and beyond our check in and stay at the W Montreal. Bell men, desk staff and professionalism was 10
Room next door was a bit noisy and u can hear it through the walls. Would think a high end hotel Would have better sound proofing. But other than that excelllent!
We had an amazing time for my fiancé’s 30th birthday celebration. The hotel was beautiful and the staff was prompt and friendly. We would come back anytime!
The hotel is very comfortable, clean, and located near Old Montreal and transportation. I am especially grateful to the concierge, Mirelle, who took time to be sure my trip went well.
Had a great time at this hotel in a centrally located area with lots to do close by.
Great hotel, great location and beautiful rooms. Everything you'd expect from a W Hotel. Made our stay in Montreal perfect! Thank you W!
Great amanities! Room was not ready when promised.
Loved my stay, best location in Montreal and service was fantastic.
The room faces an office building which is 20 yards away. They see directly into your room. The room is totally dark. You do not know whether it is day or night. Very depressing. It was never disclosed that the room was facing an office building (with their windows into the hotel windows) and so dark. In addition the room has very poor artificial lighting. You can barely read in bed. There is only two plugs available in the room for your electronics. One by the sink (a bad place to put electronics) and another difficult to reach. So I was not able to charge two phones, iPad and camera at the same time. The staff has quite a bit of attitude. The bar is operated by another company so they may not you in even if you are staying in the hotel. I have stayed in other W hotels in the past. This was the worse. They place more importance to superficial looks than over functionality. I am done with the W hotels.
Fantastic experience from the staff to the amenities,location was perfect, in the middle of everything. Highly recommend both the hotel and location
Over the years I've stayed in many of W Hotels properties around the world. W Hotel Montreal is no different. Stylish (though not always practical), comfortable, and great location. Service is very personable and always delivers. One issue I had with W Montreal is that there is a nightclub/bar on the premise that is open up to 4 am every Wednesday. I can certainly appreciate a good bar scene but the management should never forget that this is first and foremost a hotel. If they want to add a night club that that should be disclosed. The noise level and the 'bum box' experience was a bit too much though I was at the SPG Gold / Quiet floor.
Hotel is centrally located. Easy to get around. The hotel staff was rarely available for assistance for recommendations, assistance or directions. They were a bit snobby. It could be because we didn't speak French. Plan on being sell-suffiecent of you stay here.
this was my favortie trip and i would go again
The W was centrally located for my experiences in Montreal - can walk or take the Metro with ease; the rooms are contemporary and clean; and the staff are very helpful, courteous and friendly. I stayed at the W last summer and had a positive experence so I returned again this summer (and will return on my next trip to Montreal as well).
We could not have been happier with the W Hotel Montreal. My wife and I went to celebrate our 30th Birthdays - It was outstanding, from the friendly greeting as we arrived, to the professional (yet young and hip) front desk staff, to the concierge staff who knew so much that you would have thought they designed the city. The location is, without a doubt, the best that we saw while there. Victoria Square (complete with Metro Stop) is directly in front of the hotel, Old City is a 10 minute walk (which was awesome, because you walk right past the Notre Dame Basilica), and the river is a 6 minute walk. The metro is clean, efficient, and very easy to use. It would have been nice to have complimentary internet access, although I don't think that any of the hotels offer that. If you like BYO (bring your own wine) restaurants and steak, go to Steak Frites – there are several locations, but the one we went to is one block away from the W. Great meal! If you like draft beer/cool pub scene, check out the Burgundy Lion – go to dinner across the street at either Joe Beef or Liverpool, but bring your wallets…well worth it though! DO NOT MISS Garde Manger – my wife and I have been lucky enough to eat meals all throughout Europe (not to mention some great meals in the US), and I can honestly say that the meal that we had at Garde Manger was the best meal of my life (so far!). Make reservations WAY in advance – actually as soon as you book at the W, get in touch with the concierge to have them make a reservation for you! All in all, truly perfect hotel and city experience. Have Fun!
the more I stay at hotels like the W - the more I am underwhelmed. The overall hotel is very nice and your room will be as you expect. The W Montreal falls short on basic amenities listed above, though not always important, can be received at similar or greater caliber properties nearby --- the Fairmont, the Westin -- among other chains. I still prefer a smaller run boutique hotel. My room was very dark, situated overlooking an enclosed courtyard with windows facing opposite, so needed to close windows. Room itself clean, comfortable. Overall not a bad stay, just underwhelming. The W 'corporate boutique' increasingly lacks the level of heart, soul and inspiration, offered by smaller boutiques. I just feel like you are getting alot of window dressing at the W and it really doesn't represent value. Since travel is less about the room and more about the experiences, I am unlikely to test the W experience again --- though I have said that before.
Very cool operation, smooth, and enjoyable, at times it felt like they tried too hard to be cool and sophisticated, the dim "csi" like lighting was neat at first, but the emphasis on it became a little tiring after a while. The location was excellent and easy to find, we really enjoyed our stay.
W is an experience. The decor, the staff, the anything/anytime attitude make this hotel unique.
Excellent hotel. Staff very friendly & helpful. Would certainly stay here again. A little expensive, but worth the money. Close to public transportation and easy trip into the shopping and tourist areas.
Located in Ville-Marie, W Montreal is within a 5-minute walk of Palais des congres de Montreal and within 15 minutes of other popular attractions like Notre Dame Basilica. This 152-room, 4.5-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a 24-hour fitness center.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:30 AM.
All 152 air-conditioned rooms provide minibars, free newspapers, and safes. Guests can expect WiFi, wired Internet, and LCD TVs with pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include phones, ironing boards, and desks.
Guests of W Montreal enjoy a 24-hour fitness center, free WiFi in public areas, and conference space. Transportation is made easy with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include express check-in, express check-out, and free newspapers.
Customer service was above and beyond our check in and stay at the W Montreal. Bell men, desk staff and professionalism was 10
Room next door was a bit noisy and u can hear it through the walls. Would think a high end hotel Would have better sound proofing. But other than that excelllent!
Dear Anonymous, Thank you for your feedback regarding your stay. Definitely we love to hear from our guests from positive to constructive feedback as it helps us to offer a flawless experience. As these details matter to us, your comment has been shared with our team. We truly look forward to welcoming you again soon.
We had an amazing time for my fiancé’s 30th birthday celebration. The hotel was beautiful and the staff was prompt and friendly. We would come back anytime!
The hotel is very comfortable, clean, and located near Old Montreal and transportation. I am especially grateful to the concierge, Mirelle, who took time to be sure my trip went well.
Had a great time at this hotel in a centrally located area with lots to do close by.
Great hotel, great location and beautiful rooms. Everything you'd expect from a W Hotel. Made our stay in Montreal perfect! Thank you W!
Great amanities! Room was not ready when promised.
Loved my stay, best location in Montreal and service was fantastic.
The room faces an office building which is 20 yards away. They see directly into your room. The room is totally dark. You do not know whether it is day or night. Very depressing. It was never disclosed that the room was facing an office building (with their windows into the hotel windows) and so dark. In addition the room has very poor artificial lighting. You can barely read in bed. There is only two plugs available in the room for your electronics. One by the sink (a bad place to put electronics) and another difficult to reach. So I was not able to charge two phones, iPad and camera at the same time. The staff has quite a bit of attitude. The bar is operated by another company so they may not you in even if you are staying in the hotel. I have stayed in other W hotels in the past. This was the worse. They place more importance to superficial looks than over functionality. I am done with the W hotels.
Dear AaronB, Thank you for taking the time to review W Montreal. We are glad to read that you enjoyed your W experience through the service offered by our team. We truly look forward to welcoming you again soon. All the best,