All staff members were friendly and professional.
Convenient location for small children - food court and supermarket downstairs. Plenty of food choices downstairs at the mall's food court. My child enjoyed the fountain and we spent a lot of time there during different times of the day. We enjoyed the pool and the views of main street. Could get loud on weekends. Old town is only 10min walk
Parking attendant/manager was fantastic.
Check in takes long time Long lines
There is ZERO sound proofing at all between the connecting doors of the rooms. No privacy, all sounds in your room can EASILY be heard by your neighbors. If you are trying to sleep or just quietly trying to get some work done it is like the people in the rooms on either side are right there in your room with you. You can hear them talking, watching TV and performing "adult" activities crystal clear. If you stay with young children make sure you've already had the birds and the bees talk or have a great pair of noise cancelling head phones for them. Those who are hard of hearing will find these rooms pleasant as well. Other than the above the hotel, room and staff were excellent. We would stay there again in a room WITHOUT a connecting door but I am not sure they offer any without stepping up to a suite.
Very long check in. Staff not very responsive to concerns (we had someone just walk into our room, staff said they would check with security to make sure it was an authorized key and get back to us but no one ever did and the lines we couldn't get back a hold of anyone for an answer). Difficult to navigate property at first. Not enough towels, cups, or bath products in room with two queen beds. Views were terrible and surrounding properties were of concern. Otherwise, very clean and convenient to mall (shared building).
I love this hotel. the way it feels. The friendly staff. the location is so perfect. the way that they have it decorated is just great
Great location and a lot of foot traffic. We travel with our pets and the hotel make it pleasant with additional charge. We are appreciate their pet friendly service. Thank you!
Love this place. It was under construction so there was that whole issue, but other than that we enjoyed it!
The room was impressive! Very modern and comfortable. It is ven had a make up mirrow. The lobby was amazing too. We love all the gas fireplace
Everything was wonderful except car parking. Daily parking price rate was not daily basis; it was per entry basis. I end up paying more than the daily rate. They should have a daily parking pass for the guests to pay daily or when they leave.
Perfect location for a mini family vacation in Montreal!
I love this property. It is worth the struggle through traffic to get to it. The friendly service starts with the valet. Check in was delightful with warm chocolate chip cookies and happy faces. The room was perfect and clean. The food and drinks in the restaurant/bar were outstanding in both taste and presentation. We were dissappointed we couldn't go out on the terrace since it had rained earlier. We had so looked forward to that. It was one of the reasons we booked this hotel. The breakfast buffet in the morning was overpriced, bland and the peppers in the freshly prepared omelet tasted funny. The sausages were dry and tasteless. The melon pieces weren't that good (not ripe). The toaster took forever to toast and had to have 2 rounds. The coffee tasted old even though it was in a carafe. Everyone who had the buffet included with their room probably didn't care but we were charged $50 for two plus tip and tax for a breakfast quite the opposite of their dining fare which was worth every penny. Tip 1: Book this Hotel Tip 2: Only eat breakfast there if it's included. All the staff in this hotel are super friendly and very attentive.
Hotel accesible y con una muy buena ubicación. Limpio y personal agradable
Located in Downtown Montreal, DoubleTree by Hilton Montreal is next to popular attractions like Complexe Desjardins and Sainte-Catherine Street. This 595-room, 4-star aparthotel has 2 restaurants along with conveniences like an indoor pool and a 24-hour gym. Centrally located in Montreal, the aparthotel is connected to the convention center and also a short walk from Place des Arts and Museum of Contemporary Art.
Enjoy dining at one of 2 onsite restaurants including Bivouac, which specializes in local cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
Each apartment is soundproofed and has an array of amenities, including a refrigerator, a coffee maker, and a laptop-compatible safe. Guests can enjoy cable TV and stay connected with free WiFi. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a phone, an ironing board, and a wardrobe or closet. Housekeeping is available on request.
At DoubleTree by Hilton Montreal, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for CAD 34 per night. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly aparthotel include conference space, a business center, and coffee/tea in a common area.
All staff members were friendly and professional.
Convenient location for small children - food court and supermarket downstairs. Plenty of food choices downstairs at the mall's food court. My child enjoyed the fountain and we spent a lot of time there during different times of the day. We enjoyed the pool and the views of main street. Could get loud on weekends. Old town is only 10min walk
Dear Guest,Thank you for your review.It is a pleasure to know that you found our central location ideal and that our hotel met your requirements perfectly.Please do let us know if you feel you are not able to appreciate the peaceful atmosphere expected and our team will take any action needed with the required discretion.It would be a pleasure to have you return on another occasion. All the best,Katy A-FidegnonDirectrice des services de la réception, Director of Front Office Operations
Parking attendant/manager was fantastic.
Dear guest,Thank you for this positive review of your stay with us.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you on your next visit to Montreal.Best wishes,Katy A-FidegnonDirectrice des services de la réception, Director of Front Office Operations
Check in takes long time Long lines
Dear Guest,Thank you for taking the time to review your stay.We are pleased to know that you had a pleasant experience overall.However, we are sorry for any inconvenience with the check-in process and have duly noted your concerns for our consideration.We hope to welcome you back again soon.Best wishes,Katy A-FidegnonDirectrice des services de la réception, Director of Front Office Operations
There is ZERO sound proofing at all between the connecting doors of the rooms. No privacy, all sounds in your room can EASILY be heard by your neighbors. If you are trying to sleep or just quietly trying to get some work done it is like the people in the rooms on either side are right there in your room with you. You can hear them talking, watching TV and performing "adult" activities crystal clear. If you stay with young children make sure you've already had the birds and the bees talk or have a great pair of noise cancelling head phones for them. Those who are hard of hearing will find these rooms pleasant as well. Other than the above the hotel, room and staff were excellent. We would stay there again in a room WITHOUT a connecting door but I am not sure they offer any without stepping up to a suite.
Dear Michael, Thank you for sharing your review. While we are glad that you felt well cared for by our hardworking team and overall had an enjoyable stay please accept our apologies for any disturbance that you experienced. We always encourage guests to contact our front office team while they are on-site with any issues so that we can find a solution immediately. Please contact us prior to your next visit so that we may find you a room entirely to suit your needs. We hope you will allow us to welcome you again for an improved stay. Kind regards, Katy A-Fidegnon Directrice de la Réception - Expérience Client
Very long check in. Staff not very responsive to concerns (we had someone just walk into our room, staff said they would check with security to make sure it was an authorized key and get back to us but no one ever did and the lines we couldn't get back a hold of anyone for an answer). Difficult to navigate property at first. Not enough towels, cups, or bath products in room with two queen beds. Views were terrible and surrounding properties were of concern. Otherwise, very clean and convenient to mall (shared building).
Thank you for sharing your comments about your experience. It is unfortunate to hear the numerous inconveniences you experienced as our valued guest. As for the amenities, we are following Hilton standards, but it will be our pleasure to send additional items in your room, upon request. Rest assured your comments will be shared with the appropriate managers in order to improve our guests' experience. We hope to have the pleasure of welcoming you back at the DoubleTree by Hilton Montreal.
I love this hotel. the way it feels. The friendly staff. the location is so perfect. the way that they have it decorated is just great
Great location and a lot of foot traffic. We travel with our pets and the hotel make it pleasant with additional charge. We are appreciate their pet friendly service. Thank you!
Thank you for taking the time to share your feedback! We are glad that you appreciated our great location and pet friendly hotel. We look forward to welcoming you again soon at the DoubleTree by Hilton Montreal!
Love this place. It was under construction so there was that whole issue, but other than that we enjoyed it!
Thank you for taking the time to share your feedback and generosity for giving us a 5 out of 5, although there was some construction. This means a lot to us! We look forward to welcoming you again soon at the DoubleTree by Hilton Montreal.
Dear Guest,Thank you for your kind review.It is a pleasure to know that you enjoyed your time with us. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.It would be a pleasure to welcome you back on your next visit to Montreal. Kind regards,Katy A-FidegnonDirectrice des services de la réception, Director of Front Office Operations