Very long check in. Staff not very responsive to concerns (we had someone just walk into our room, staff said they would check with security to make sure it was an authorized key and get back to us but no one ever did and the lines we couldn't get back a hold of anyone for an answer). Difficult to navigate property at first. Not enough towels, cups, or bath products in room with two queen beds. Views were terrible and surrounding properties were of concern. Otherwise, very clean and convenient to mall (shared building).
I love this hotel. the way it feels. The friendly staff. the location is so perfect. the way that they have it decorated is just great
Great location and a lot of foot traffic. We travel with our pets and the hotel make it pleasant with additional charge. We are appreciate their pet friendly service. Thank you!
Love this place. It was under construction so there was that whole issue, but other than that we enjoyed it!
The room was impressive! Very modern and comfortable. It is ven had a make up mirrow. The lobby was amazing too. We love all the gas fireplace
Everything was wonderful except car parking. Daily parking price rate was not daily basis; it was per entry basis. I end up paying more than the daily rate. They should have a daily parking pass for the guests to pay daily or when they leave.
I love this property. It is worth the struggle through traffic to get to it. The friendly service starts with the valet. Check in was delightful with warm chocolate chip cookies and happy faces. The room was perfect and clean. The food and drinks in the restaurant/bar were outstanding in both taste and presentation. We were dissappointed we couldn't go out on the terrace since it had rained earlier. We had so looked forward to that. It was one of the reasons we booked this hotel. The breakfast buffet in the morning was overpriced, bland and the peppers in the freshly prepared omelet tasted funny. The sausages were dry and tasteless. The melon pieces weren't that good (not ripe). The toaster took forever to toast and had to have 2 rounds. The coffee tasted old even though it was in a carafe. Everyone who had the buffet included with their room probably didn't care but we were charged $50 for two plus tip and tax for a breakfast quite the opposite of their dining fare which was worth every penny. Tip 1: Book this Hotel Tip 2: Only eat breakfast there if it's included. All the staff in this hotel are super friendly and very attentive.
Hotel accesible y con una muy buena ubicación. Limpio y personal agradable
Located in Ville-Marie, DoubleTree by Hilton Montreal is next to popular attractions like Sainte-Catherine Street and Museum of Contemporary Art. The 595 rooms at this 4-star hotel include refrigerators, coffee makers, and pillowtop beds. Centrally located in Montreal, the hotel is connected to the convention center and also a short walk from Complexe Desjardins and Place des Arts.
Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM. Savor a meal from the comfort of your room with room service.
DoubleTree by Hilton Montreal's 595 rooms are soundproofed and provide refrigerators, coffee makers, and laptop-compatible safes. Guests can enjoy free WiFi and cable TV. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and wardrobes or closets are also standard. Housekeeping is available on request.
DoubleTree by Hilton Montreal features an indoor pool, free WiFi in public areas, and conference space. Self parking is available for CAD 22 per night. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a computer station, express check-out, and free newspapers.
Very long check in. Staff not very responsive to concerns (we had someone just walk into our room, staff said they would check with security to make sure it was an authorized key and get back to us but no one ever did and the lines we couldn't get back a hold of anyone for an answer). Difficult to navigate property at first. Not enough towels, cups, or bath products in room with two queen beds. Views were terrible and surrounding properties were of concern. Otherwise, very clean and convenient to mall (shared building).
I love this hotel. the way it feels. The friendly staff. the location is so perfect. the way that they have it decorated is just great
Great location and a lot of foot traffic. We travel with our pets and the hotel make it pleasant with additional charge. We are appreciate their pet friendly service. Thank you!
Thank you for taking the time to share your feedback! We are glad that you appreciated our great location and pet friendly hotel. We look forward to welcoming you again soon at the DoubleTree by Hilton Montreal!
Love this place. It was under construction so there was that whole issue, but other than that we enjoyed it!
Thank you for taking the time to share your feedback and generosity for giving us a 5 out of 5, although there was some construction. This means a lot to us! We look forward to welcoming you again soon at the DoubleTree by Hilton Montreal.
The room was impressive! Very modern and comfortable. It is ven had a make up mirrow. The lobby was amazing too. We love all the gas fireplace
Thank you for taking the time to share your feedback. I am delighted to see that you enjoyed your stay with us. We look forward to welcoming you back again soon.
Everything was wonderful except car parking. Daily parking price rate was not daily basis; it was per entry basis. I end up paying more than the daily rate. They should have a daily parking pass for the guests to pay daily or when they leave.
Thank you for taking the time to share your experience and for the perfect score, even though parking was an issue. Please note that we only offer valet parking which includes in and out privileges. From your comments, you probably used the Complexe Desjardins's parking lot (the mall we are attached to) which rates do not include in and out privileges. I will relay your comments to the Director of Rooms in order to ensure that we clearly explain the parking options to our guests. We look forward to welcoming you back soon to the DoubleTree by Hilton Montreal.
I love this property. It is worth the struggle through traffic to get to it. The friendly service starts with the valet. Check in was delightful with warm chocolate chip cookies and happy faces. The room was perfect and clean. The food and drinks in the restaurant/bar were outstanding in both taste and presentation. We were dissappointed we couldn't go out on the terrace since it had rained earlier. We had so looked forward to that. It was one of the reasons we booked this hotel. The breakfast buffet in the morning was overpriced, bland and the peppers in the freshly prepared omelet tasted funny. The sausages were dry and tasteless. The melon pieces weren't that good (not ripe). The toaster took forever to toast and had to have 2 rounds. The coffee tasted old even though it was in a carafe. Everyone who had the buffet included with their room probably didn't care but we were charged $50 for two plus tip and tax for a breakfast quite the opposite of their dining fare which was worth every penny. Tip 1: Book this Hotel Tip 2: Only eat breakfast there if it's included. All the staff in this hotel are super friendly and very attentive.
Dear KD: Thank you so much for taking the time to share your experience, and for your generosity in giving us a score of 5 even though you were not satisfied with your experience at our restaurant. Rest assured that your precious comments will be shared with the appropriate managers in order to immediately take corrective measures. Feedback is crucial in our business. We want the DoubleTree by Hilton Montreal to be the place to live a true Montreal experience. We look forward to welcoming you back soon.
Hotel accesible y con una muy buena ubicación. Limpio y personal agradable
Dear Guest, Thank you for your review, your feedback is important to us. We are glad that you fully appreciated your stay at DoubleTree by Hilton Montreal. We look forward to welcoming you back soon!
Thank you for sharing your comments about your experience. It is unfortunate to hear the numerous inconveniences you experienced as our valued guest. As for the amenities, we are following Hilton standards, but it will be our pleasure to send additional items in your room, upon request. Rest assured your comments will be shared with the appropriate managers in order to improve our guests' experience. We hope to have the pleasure of welcoming you back at the DoubleTree by Hilton Montreal.