Bath plug was broken and was unable to take a shower. I was told I should have contacted the front desk but it was 2am at the time and my daughter was sleeping. I explained that I did not want to have maintenance come in in the middle of the night since my daugther was sleeping. The hotel offered me free parking and free breakfast. We were in a hurry so all we got was free parking. Very dissapointed in the resolution. Orbitz also refused to help, they said to conta t the hotel. I will stick with my usual hotel from now on. Cheaper and better service.
The Hotel is in rénovation since many years. We can see Workers all over the hotel. When we got to the hotel, we taught that it was close. Not ready for customers.
I like the hotel location ; and I didn’t like some staff on reception are not good because thier attitude to deal with us.
The hotel is very elaborate and an intricate maze of where to go for your room. It can become very confusing trying to get to where you want to go. The lobby is extraordinary with plenty of comfortable seating and views that excite the senses!
Some staff members were friendly and very kind but there were some who were surprisingly unkind and untrained. Our experience at this hotel was OK. The facility was dated and the food was just OK.
Virginia at the concierge desk was awesome She spent a lot of time with us getting tours
The room was nice. The building was old. The hotel itself had a cool vibe to it. The pool area was nice. The heated pool was nice. Staff was helpful.
The rooftop pool - although I anticipated more of a view but the way it’s built is within the hotel top floors essentially. Proximity to downtown was great.
I was impressed with every part of my stay except that there was only 1 elevator operational throughout my stay.
I didn’t like the building, it was odd and seemed like sleeping in a bunker. My room was long and dark and smelled like cigarette smoke. There was a loud elevator noise that was incessant starting at 7am. Not for the hotel - it was only served by two tiny elevators that were really far from my room. The noise was from the elevators serving the lower floors that we couldn’t even use. It took 5-10 min just to exit! Then when you walk out it is mostly construction highlighted only by rows of office workers who use the sidewalk as their smoking break room. Uggh.
It was dirty, disorganize very loud. Service at restaurant very slow.
The friendliness of everyone that worked there! We would definitely stay there again.
The service staff at check in could have been a bit friendlier. I thought the rooms on top of the building was unique. The pool area was always packed, which turned me off.
The hotel lobby layout with the different sitting area was unique as well as the heated pool and hot tub outside. As well, the check in and check out was very efficient. Excellent service
The outdoor settings they creating around the pool and eating areas was the highlight of this hotel. They had coy and ducks swimming in ponds and beautiful plants and trees. Food at the pool was great and the staff at the pool was great. Very difficult to get to due to traffic and roads although that is not the fault of the building or staff. It is an older building which needs updating. It was overly expensive for the room we received and the overall hotel experience. It took three calls and almost 45 min to get our luggage brought to us and the hotel was not busy. We found used toilet paper on the bathroom floor and there was other issues of cleanliness which bothered me.
Located in Downtown Montreal, Hotel Bonaventure Montreal is adjacent to The Underground City and within a 10-minute walk of other popular attractions like Bell Centre. This 4-star hotel has 397 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 7:00 AM to 11:30 AM.
Hotel Bonaventure Montreal's 397 rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries. Safes, phones, and ironing boards are also standard.
At Hotel Bonaventure Montreal, guests enjoy an outdoor pool, a 24-hour gym, and a sauna. Parking is available for CAD 25 per day (CAD 39.00 per day for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this hot springs hotel include a rooftop terrace, free WiFi in public areas, and a spa tub.
Bath plug was broken and was unable to take a shower. I was told I should have contacted the front desk but it was 2am at the time and my daughter was sleeping. I explained that I did not want to have maintenance come in in the middle of the night since my daugther was sleeping. The hotel offered me free parking and free breakfast. We were in a hurry so all we got was free parking. Very dissapointed in the resolution. Orbitz also refused to help, they said to conta t the hotel. I will stick with my usual hotel from now on. Cheaper and better service.
The Hotel is in rénovation since many years. We can see Workers all over the hotel. When we got to the hotel, we taught that it was close. Not ready for customers.
Hello Jean, I would like to apologize for the bad experience you received during your stay at our hotel. We are sorry for any inconvenience this may have caused you. Accordingly, we have taken the necessary precautions to ensure that such incidents do not recur. We appreciate your understanding and cooperation. We value you as a guest and hope you choose to stay here again in the future. Kind regards, Venushan Balarajah Guest Services Manager
I like the hotel location ; and I didn’t like some staff on reception are not good because thier attitude to deal with us.
Your feedback is very important to us, your comments will be shared with our team members.
The hotel is very elaborate and an intricate maze of where to go for your room. It can become very confusing trying to get to where you want to go. The lobby is extraordinary with plenty of comfortable seating and views that excite the senses!
Thank you!
Some staff members were friendly and very kind but there were some who were surprisingly unkind and untrained. Our experience at this hotel was OK. The facility was dated and the food was just OK.
Virginia at the concierge desk was awesome She spent a lot of time with us getting tours
The room was nice. The building was old. The hotel itself had a cool vibe to it. The pool area was nice. The heated pool was nice. Staff was helpful.
Hello Yan, Thank you very much for making time to give us feedback. We are sorry for the inconvenience you had. We have addressed this to management for immediate action; to ensure that this incident is not repeated again. We look forward to welcoming you back to our hotel in the future. Kind Regards, Venushan Balarajah Guest Services Manager