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Recent guest reviews

Location was great, right in the middle of downtown

Just an all around pleasant experience. I’ll be back for sure!

Doesn't seem to be a 5 stars hotel with very basic amenities and very little staff nothing in our room was working like tv remote or lights or the phone in the room to call reception. We were there for just 3 days and the first day I was lockdown in the elevator and I was scared to death because the elevator was not working After I pointed out the issues to the receptionists she said I know because of covid situations we gave kits of problems sorry that you are not happy with our hotel and that was her help we are not happy at all with this hotel and our stay and I will not recommend this hotel to anyone

Please add a bit more to your review. (Minimum 50 characters)

Wonderful stay. All the staff were extremely friendly and helpful.

The property was in a great location. The property was nice. I left behind a nice white T-shirt on a hanger and they could not find it they say

Hotel is in a very convenient location. The rooms are extremely small, and the beds feel worn out and old. Lobby is pretty but no nice touches like coffee/water in the lobby. Be prepared to be put on hold for awhile if you call for a copy of your invoice - if you book through Orbitz, the Sofitel won’t automatically send you one because they “don’t have your email address.” Our stay was fine, but this is not a “5 star” hotel.

The staff are wonderful and very knowledgeable about the city and it's events. The service was wonderful! This is my go to hotel when I visit Montreal. I first visited her during the opening year. I will be back!! Best location!!!

Very comfortable beds, spacious room. I did not like that we could not use the refrigerator because it was a mini bar and you are automatically charged if you took anything out so I had no cold water and it was hot out!!!

friendly staffs in front and concierge, they are very helpful.

Great location, friendly staff, hotel room was clean snd contained all necessary supplies, comfortable beds

The staff is exceptional on every level. Don’t like the house restaurant too expensive to have a regular meal for breakfast or lunch. Didn’t eat there at all during my trip due to price.

The room had a fabulous view of the bustling city. Sparkling clean. Pillows, bed and towels were all fresh and fluffy. I liked everything about it.

Food is a bit on the expensive side. An executive lounge with amenities should be made available to frequent Sofitel users.

One of the best hotels I have ever stayed at. The staff does everything to make you feel comfortable.

1155 Sherbrooke Ouest Montreal QC

Hotel highlights

  • Steps from McGill University and The Underground City
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Downtown Montreal, Sofitel Montreal Golden Mile is next to popular attractions like McGill University and The Underground City. This 5-star aparthotel has 256 guestrooms and offers a full-service spa, a 24-hour gym, and free in-room WiFi.


Dining

This aparthotel is home to a fine-dining restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with continental breakfast, available for a fee from 6 AM to 10 AM.


Rooms

Each apartment has an array of amenities, including an iPod dock, a minibar, and an espresso maker. Guests can expect to find free WiFi and a 55-inch Smart TV with digital channels and pay movies. Pillowtop beds sport premium bedding and pillow menus, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include free newspapers, free local calls, and a laptop-compatible safe.


Property features

Guests staying at Sofitel Montreal Golden Mile enjoy access to a full-service spa, a 24-hour gym, and a sauna. Valet parking is available for CAD 45 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury aparthotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Luxury Room, 1 King Bed

1 King Bed | Sleeps 2

Superior Room, 1 King Bed

1 King Bed | Sleeps 2

Luxury Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Luxury Room, 1 King Bed, City View

1 King Bed | Sleeps 2

Guest reviews for Sofitel Montreal Golden Mile

Everyone (13) Couples (3) Family (8)
4
Family

Location was great, right in the middle of downtown

By on Dec 2, 2021

Review comment responded on Dec 6, 2021

Dear Monsieur Devang, We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

5
Business Business

Just an all around pleasant experience. I’ll be back for sure!

By on Oct 2, 2021

Review comment responded on Oct 5, 2021

Dear allen, We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

1
Family with small children Family

Doesn't seem to be a 5 stars hotel with very basic amenities and very little staff nothing in our room was working like tv remote or lights or the phone in the room to call reception. We were there for just 3 days and the first day I was lockdown in the elevator and I was scared to death because the elevator was not working After I pointed out the issues to the receptionists she said I know because of covid situations we gave kits of problems sorry that you are not happy with our hotel and that was her help we are not happy at all with this hotel and our stay and I will not recommend this hotel to anyone

By on Apr 6, 2021

Review comment responded on Apr 29, 2021

Thank you very much for taking the time to share your comments regarding your stay at Sofitel Montreal Golden Mile. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Sofitel Montreal Golden Mile

5
Family Family

Please add a bit more to your review. (Minimum 50 characters)

By on Feb 29, 2020

Review comment responded on Mar 3, 2020

Bonjour,Thank you for staying at The Sofitel Montreal Golden Mile. It was our pleasure to have you as our guest. We have shared your kind words with our team and they were happy to be of assistance. Thank you for your suggestion regarding the minimum of characters and we have sent it to the Expedia comment. We hope you will stay with us again should your travels bring you back to Montreal. Best regards, Marc Pichot, General manager

5
Everyone

Wonderful stay. All the staff were extremely friendly and helpful.

By on Feb 16, 2020

Review comment responded on Feb 19, 2020

Bonjour, Thank you for staying at The Sofitel Montreal Golden Mile. It was our pleasure to have you as our guest. We have shared your kind words with our team and they were happy to be of assistance. We are so glad to see that your stay was wonderful ! We hope you will stay with us again should your travels bring you back to Montreal. Best regards, Marc Pichot, General manager

3
Partner Couples Family

The property was in a great location. The property was nice. I left behind a nice white T-shirt on a hanger and they could not find it they say

By on Sep 24, 2019

Review comment responded on Oct 7, 2019

Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Montréal Golden Mile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Pichot General Manager

4
Everyone

By on Sep 7, 2019

Review comment responded on Sep 9, 2019

Bonjour, Thank you very much for taking the time to review your experience with us. We are looking forward to welcoming you again in the future. Sincerely, Marc Pichot General Manager

3
Partner Couples Friends

Hotel is in a very convenient location. The rooms are extremely small, and the beds feel worn out and old. Lobby is pretty but no nice touches like coffee/water in the lobby. Be prepared to be put on hold for awhile if you call for a copy of your invoice - if you book through Orbitz, the Sofitel won’t automatically send you one because they “don’t have your email address.” Our stay was fine, but this is not a “5 star” hotel.

By on Sep 7, 2019

Review comment responded on Sep 16, 2019

Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Montréal Golden Mile. I am sorry that your experience did not meet your expectations; For your next visit, do not hesitate to book one of our Luxury Room that are more spacious. Coffee and water are available every morning and evening in our lobby, I'm sorry no one explain you that when you checked in. About the invoice copy, when you book with Orbitz, we do not have access to your email address because of the security of your datas. Next time, it will be our pleasure to take your email address during check-in to update your profile. We are looking forward to welcoming you back to Sofitel Montreal. Sincerely, Marc Pichot - General Manager

5
Family

The staff are wonderful and very knowledgeable about the city and it's events. The service was wonderful! This is my go to hotel when I visit Montreal. I first visited her during the opening year. I will be back!! Best location!!!

By on Aug 25, 2019

Review comment responded on Aug 26, 2019

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Montréal Golden Mile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Pichot, General Manager

5
Everyone

By on Aug 24, 2019

Review comment responded on Aug 26, 2019

Bonjour, Thank you very much for taking the time to review your experience with us. We are looking forward to welcoming you again in the future. Sincerely, Marc Pichot General Manager

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