Sheraton Montreal Airport Hotel4.0 out of 5.0
Recent guest reviews
Went to pickup 2 lattes after the gym around 8:30 but machine was out of milk with no staff around. We went for breakfast around 9:40 but buffet was almost empty: No milk in Latté machine, No regular coffee in thermos, no jam or peanut butter, empty orange juice. After 10 minutes, no staff showed up so I went to the front desk. They sent me James who refused to speak to me in French, my native language and gave me attitude for showing 20 minutes before closing. Breakfast was open untill 10:00 am so I believe it's fair to assume the service will be adequate untill that time. 20 minutes is more than enough for breakfast. All we finally got was some orange juice. We had to go for breakfast elsewhere even if it was supposed to be included as a platinum member. I will make a formal complaint later this week.
After Long flight I missed my connection and airline book this hotel for me. I am always in favour for Sheraton hotels. Room is really good and has nice airport view right at the runway. Noise is not loud as I expected. Bed is comfortable I fell sleep as soon as I put my head to pillow. Bathroom is clean and water in show nice and hot. Overall hotel it is nice place friendly reception.
I stayed at this hotel already 3 times and, I have to say that rooms and showers are one of the best ever. If you are are arriving after 10 PM, make sure you eat or buy something before as you might starve, everything closes very early and not even room service is provided. Bar and Restaurant staff is very professional.
I stayed at Sheraton Montreal Airport in April 2018, when my flight was cancelled due to the weather. The hotel offers a free shuttle service to/from the airport about every 15 min. Room I got was large, although slightly dated. Club lounge on the first floor offered better than average food/beverages for North American SPG property. Overall, a good hotel for a short stay at the airport.
Clean room and roomy. Great bed. Contemporary lobby and bar area. Impressive. Friendly staff. Breakfast was great. Super service from Danniel and Annik. Thank you both. Pack ear plugs of you are a light sleeper. Planes can be heard (start at about 6am) but quiet after 10pm. I'd stay here again.
We were excited to get this hotel, after playing the Priceline.com Express Deal game of chance, for both the pre and post segments of our holiday. The reviews on TA told us all we needed to know, and indeed, we can now add our voices to the others that have had great experiences at this hotel. We didn't have to wait long for the hotel shuttle at Door 9 on the Departures level (one level up from Arrivals). Take seriously the advice from other reviewers to look closely for the logo on the shuttle van, if in doubt, ask the driver. Three out of the four shuttle drivers were friendly, helpful and courteous. Our timing was right all four times, we never had to wait long for the shuttles at both the airport and the hotel. Friendly, efficient, polite, professional employees at the front desk and in the restaurant, as well as a very comfortable, cozy, clean room, made for a great experience all around. We ate at the restaurant 3 times, once for a late night snack pre holiday, then for dinner and breakfast post holiday. Their clubhouse sandwich is enormous and very tasty, as is their chicken caesar salad, and breakfast was delicious too. Our rooms were on the ground floor with a great view of the airport. Neat to stay in a circular shaped hotel - makes for interesting hallways - and the floor to ceiling glass walls in the restaurant makes for a very airy space. Would love to be there in a much warmer greener season to enjoy the outdoor access to the courtyard area; suggests that it's a place of quiet and calm so close to the airport - if we're ever traveling through YUL in one of those seasons, we'll make sure to stay here again so we can experience it for ourselves.
Booking by internet, without worries. Hotel, room, bedding, shower everythings very clean and well maintained. Check-inn / check-out fast and efficient. Shuttle service to and from PET / YUL with remarkable efficiency; no matter what time of day or night. Long-term hotel parking, fenced, secured, patrolled and available. Honestly impressed and nothing bad to say. A big machine well oiled with high standards. You can go there with confidence.
The Sheraton was comfortable and clean. We enjoyed the room service. It was not obvious to us how to adjust the room temperature and you could hear the airplanes, something I had hoped, based on some reviews I had read, would actually not be the case. Based on the cold air coming in through the windows, I'd say they need to invest in some storm windows with better insulation--that would fix both issues. However, I would be happy to stay there again. Very practical airport shuttle.
We stayed here for a night and were pretty happy with the choice. The airport shuttle was waiting for us when we arrived and the check in process was easy. The room was nice enough, but we felt pretty tired compared to some places we stayed. However, was comfortable enough for a stopover - which is all we needed, so would recommend for those doing the same. A huge bonus was the late check out time (12 midday) and the pool and hot tub. Very relaxing before our next flight.
Here is a summary of my experiences/complaints (sent to the hotel by email 9 days ago, and completely ignored). (1) I was overcharged - the amount was minimal ($18 more than confirmation said) but still an overcharge. (2) We arrived for check-in around 10/10:30pm and it took over 30 minutes to check-in, with just one person ahead of us in line. (3) We booked in the hopes of having a good sleep before our 8am flight - unfortunately our room was 25 degrees Celsius (and the panel would not allow for adjustments downwards, but we could have gone up by 6 degrees) and was very uncomfortable. I called the front desk about the heat around 1am but was informed that maintenance was not on-site so could not fix it and housekeeping was gone so we couldn't be moved. They said they could look into sending fan by security, but that never happened and no contact was made. Needless to say, I did not sleep well at all. (4) If anyone in our room or nearby rooms used the bathroom it sounded like jack-hammers in the walls; while my 10 year old was able to sleep despite the heat this woke her up on several occasions (5) I was assured parking would not be an issue when I called, but there were no spots on arrival. I was asked to back up over a curb and park there for the week, when I didn't feel comfortable I was instructed to park in the driveway in, to leave for 8 days. I did that overnight, but had to run and move it in the morning as I did not want to stay in the driveway, this led to almost missing our shuttle bus. (6) Once arriving back we were very anxious to get home, but couldn't get out of the parking lot. Apparently, we were not informed at check-in that we'd require a pass to get out - this caused inconvenience and further delays prior to our 2 hours drive home (at 7pm). On the positive side, our uncomfortably hot and loud room was very clean.
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Free airport shuttle
Located 2.4 mi (3.9 km) from CAE, Sheraton Montreal Airport Hotel is within a 10-minute drive of Lachine Hospital. This 4-star hotel has 465 guestrooms and offers a full-service spa, an indoor pool, and a 24-hour fitness center. It's near the airport and also close to Golf Dorval.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served each morning for a fee.
All 465 air-conditioned rooms feature coffee makers, free bottled water, and laptop-compatible safes. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include phones, ironing boards, and desks.
At Sheraton Montreal Airport Hotel, guests enjoy a full-service spa, an indoor pool, and a 24-hour fitness center. If you drive, self parking is CAD 15.00 per night, or you can take advantage of the free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include a spa tub, a steam room, and free WiFi in public areas.
Reviews from Trip Advisor
74.0% of guests recommend this hotelTotal of 949 reviews