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Secrets Aura Cozumel - All Inclusive

4.5 out of 5.0

Recent guest reviews

The atmosphere was amazing in this resort. All of the landscaping and fixtures were fantastic. We reserved a preferred room and with this being an Orbitz VIP hotel we were upgraded to an ocean front room which made our day! The view was awesome! The beach however was very rocky and definitely needed water shoes to go out in. We got some amazing pictures snorkeling of sting rays and other fish.

Amazing place I wish I would’ve stayed longer then 4 days. Food was great always quick with a good drink. Alejandra at Oceana restaurant was the best! I will be back for sure!

Great all-inclusive Resort with quality food and drink choices, but best of all is the great staff. Facilities need better maintenance and updating - more run down since Secrets took over the Aura.

Very great location. Amazing staff. Wonderful beach view

We payed for a ocean view. We walked on to the balcony to see a giant palm tree, no ocean.Try to to get another room, but that was even worse-view of someone else room. There was a wedding reception every night and the wedding music was play over top of the resort music.

Smelled like sewer, rats running around Buffett, pools very dirty, no activities,.

Had a blast especially with the entertainment staff. The best meals and everything else.

A couple of months late with review, but already booked our stay for November. The staff is excellent. Everyone really makes sure your taken care of. I would like the thank Luis and Liliana, and Santos, Joseph, Gaudencia and Ananias at Bordeaux for 2 spectacular nights.. I would also like to thank Lugo for a great dinner on the beach, and Jose at the pool bar. A special thank you to Mariana, you really go above and beyond. We had such a good time that we have to come back again for Thanksgiving and push off going to Costa Rica till 2018. Looking forward to seeing everyone.

This is our second time to Secrets Aura - we went 3 year prior. There are certainly high points and low points, just as there are to any all-inclusive. While the food is mostly average, the drinks are hit-or-miss depending on the bartender, and the service varies substantially, it is a good value overall. The rooms are average sized - ours stayed nice and cool, which was nice. They are pretty basic, but the mattresses were quite comfortable, and we had a swim-up, which was very nice. They could use some renovation (TV is small, but you don't really watch it that much; furniture has seen better days; nothing fancy about the mirror), but the bathrooms are always clean and quite nice. All-in, a good experience - and we always have a good time. Their beach is great, albeit the shallow water is rocky, but it makes for FANTASTIC snorkeling right off the resort. Between the neighboring Sunscape resort and the many restaurants, you have good selection. The sushi was actually quite good, and the French restaurant always has the best food. Food service always struggles and is just a bit off - but again, all good on average. Orders aren't always 100% right with room service, but if you're not too picky, you'll still be happy... Poolside service could use improvement, as it was a struggle to order food and drink at times, but if you tip well initially, your service ends-up being much better. :) We did a romantic beach dinner - worth the price - best food of the trip.

Secrets was amazing. From the moment we arrived, all of the staff treated us great. The food option were plenty and all the restaurants we used served delicious meals. I would ne remiss if I didn't mention the fabulous bars and bartenders! Recommend the Preffered Rooms, a little pricier but unbelievable accomodations!

Great all inclusive resort for adults only, food & restaurants...phenomenal. The staff was awesome in every place: from check-in to restaurants, to beach & pool service. Overall it was a great stay.

Four day trip, great spa, no lines for food, no reservations needed at any of the restaurants.

We spent a week here and had a great time. I wouldn't say it is a luxury resort, but everything was nice and people were very friendly. Nice pools but none were heated, and the jacuzzi was lukewarm at best. With a few improvements it would be a fantastic resort, but it is still pleasing as is.

We stayed at this resort for a week with a large group of family and friends who were there for a wedding. The ceremony took place on the resorts pier and was absolutely beautiful. However the resort itself did not live up to our expectations. The section that our room was in was definitely older. Our toilet was mismatched (oval lid on square tank), mildew stains all down the back of the bathroom door, wall mounted mirror that fell off the wall when I touched it and when they came to fix it, they left behind all the debris from the repair. We did not get a decent shower all week. The water temperature in our room went from too hot to too cold. We found out that other buildings had no water at all at certain times so I guess we were the lucky ones! The service was very inconsistent. Several times we had to wait over an hour for our meals and some of the bartenders would simply ignore us. And finally our biggest disappointment was the piles of food and dishes that were left stacked in the hallways and on the stairs for days!

My i-phone was removed from living area table while we were at dinner. We had asked to have our water supply replenished before we went. Tips for housekeeping were removed during another water replenishment request. Tips for turn-down service, left on the bed (far remote from the fridge) were also removed. The report to security was very professionally taken but the matter was turned over to a concierge who was impossible to reach within a reasonable time frame. There was no follow-up even though I was assured there would be. It turns out that there have been other reviews mentioning theft in this resort during the same time period. This was our third 2-week stay at this particular resort and the theft incident certainly put a huge damper on this vacation. We will most likely spend our time at another resort next year.

Had such a fun and relaxing time at Secrets Aura. I met many people from all over the world. They also have a wonderful entertainment staff that plans fun daily activities to keep you active!

When taking a shower I could only use the hot water side because it was luke warm at best.Several times while taking a shower the water would stop completely as if I had shut it off myself.It would take as long as Five minutes or so before it would start flowing again.The air conditioner had to be worked on the first night there.The room never got cool,even after repairs were made.Batteries in the door lock went dead,couldn't get into room after late night.Was very quick to fix this problem though.

Mattress was caved in, pillows were horrible, hard and uncomfortable. Had issues getting hot water for showers. At time, bathroom smelled like a sewer. Food was hit or miss. Deserts were horrible. We were served profiteroles that were at least a week old, the shell was dry and even the filling was solid and dehydrated as being kept in refrigerator for a week. Staff was friendly, but on island time so everything was slow. Had to ask for tea and coffee and refills at the Market restaurant all the time. The beach have more umbrellas. They need to hire a pastry chef and up the level of deserts, 9 out of 10 times we just walked away.

We were fortunate to spend our honeymoon here for 7 days! Staff, food, drinks, room service were all awesome! My only suggestion would be with regard to the "nightclub"...very small, unappealing and playing the same odd techno music over and over. Otherwise, trip of a lifetime, we will absolutely return!

This is a good place to eat drink and scuba. Nothing over the top. Good for all inclusive.

Carretera Costera Sur Km 12.99 Cozumel QROO

Hotel highlights

  • Walking distance to Paradise Beach
  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking

Secrets Aura Cozumel - All Inclusive is a short stroll from Paradise Beach and Mr. Sancho's Beach Club. This 266-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 5 restaurants. It's on the beach and also close to Playa Mia Grand Beach and Water Park and Nachi Cocom Beach Club & Water Sport Center.


Dining

Free cooked-to-order breakfast is included with your stay and awaits you each morning from 7 AM to 11 AM. Get your fill of international cuisine for breakfast, lunch, or dinner at Windows, one of 5 onsite restaurants, or enjoy the ocean views at Barefoot Grill. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 266 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and flat-screen TVs with cable channels. Select Comfort beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. IPod docks, minibars, and coffee makers are other standard amenities.


Property features

Guests of Secrets Aura Cozumel - All Inclusive have access to a full-service spa, 3 outdoor pools, and a health club. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and concierge services. Other amenities at this adults-only resort include an indoor tennis court, free WiFi in public areas, and 2 meeting rooms.

Room options

Junior Suite, Ocean View

Full 2 | King 1 | Sleeps 2

Junior Suite, Pool Access, Ocean View

Twin 1 | Sleeps 2

Junior Suite, Pool View

Twin 2 | Sleeps 2

Junior Suite, Pool Access

Twin 2 | Sleeps 4

Guest reviews for Secrets Aura Cozumel - All Inclusive

Everyone (25) Couples (127) Family (12) Friends (11) Other (2)
4

fantastic adults only resort!

Everyone

The atmosphere was amazing in this resort. All of the landscaping and fixtures were fantastic. We reserved a preferred room and with this being an Orbitz VIP hotel we were upgraded to an ocean front room which made our day! The view was awesome! The beach however was very rocky and definitely needed water shoes to go out in. We got some amazing pictures snorkeling of sting rays and other fish.

By , from Omaha, NE on Nov 9, 2017

5

wow

Everyone

Amazing place I wish I would’ve stayed longer then 4 days. Food was great always quick with a good drink. Alejandra at Oceana restaurant was the best! I will be back for sure!

By , from phoenix az on Oct 14, 2017

4

great place with the best staff!

Everyone

Great all-inclusive Resort with quality food and drink choices, but best of all is the great staff. Facilities need better maintenance and updating - more run down since Secrets took over the Aura.

By , from Utah on Oct 12, 2017

5
Everyone

Very great location. Amazing staff. Wonderful beach view

By , from TX on Sep 23, 2017

Review comment responded on Oct 5, 2017

Hello Mrs. Shamira Thank you for highlighting some of the beauties at the resort. We also appreciate your praise for the friendly and attentive staff. We hope you can visit us soon again. I remain at your service Eduardo Betancourt

3

ocean view/wedding after wedding

Everyone

We payed for a ocean view. We walked on to the balcony to see a giant palm tree, no ocean.Try to to get another room, but that was even worse-view of someone else room. There was a wedding reception every night and the wedding music was play over top of the resort music.

By , from Dallas on Sep 18, 2017

Review comment responded on Oct 5, 2017

Hello Mr. Bill We apprecite you recognize the great work of our team. We have already shared the opportunity areas we our management area to improve . We hope to give us a second chance. I remain at your service Eduardo Betancourt

1

nasty

Everyone

Smelled like sewer, rats running around Buffett, pools very dirty, no activities,.

By on Sep 8, 2017

Review comment responded on Sep 12, 2017

Dear Guests There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience. regards

5

nice hotel especially the entertainment staff.

Everyone

Had a blast especially with the entertainment staff. The best meals and everything else.

By , from Salem, Oregon on Aug 27, 2017

Review comment responded on Sep 12, 2017

Dear Tino, Many thanks for taking the time to leave your kind words and observations following your recent stay with us. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to having the pleasure of having you back home in the near future. I remain at your service. Eduardo Betancourt

5

what can i say ...already booked our stay for nov.

Couples

A couple of months late with review, but already booked our stay for November. The staff is excellent. Everyone really makes sure your taken care of. I would like the thank Luis and Liliana, and Santos, Joseph, Gaudencia and Ananias at Bordeaux for 2 spectacular nights.. I would also like to thank Lugo for a great dinner on the beach, and Jose at the pool bar. A special thank you to Mariana, you really go above and beyond. We had such a good time that we have to come back again for Thanksgiving and push off going to Costa Rica till 2018. Looking forward to seeing everyone.

By , from Chicago on Aug 22, 2017

Review comment responded on Aug 28, 2017

Dear Scott, We appreciate the time you invest in writing your review. We are delighted that you have enjoyed your stay with us and you enjoyed our hosts friendly service and you found the hotel to be a perfect choice for your vacations and made you feel at home. We do hope that we will have the opportunity to welcome you back again. I remain at your service. Eduardo Betancourt

4

good value all-inclusive stay

Everyone

This is our second time to Secrets Aura - we went 3 year prior. There are certainly high points and low points, just as there are to any all-inclusive. While the food is mostly average, the drinks are hit-or-miss depending on the bartender, and the service varies substantially, it is a good value overall. The rooms are average sized - ours stayed nice and cool, which was nice. They are pretty basic, but the mattresses were quite comfortable, and we had a swim-up, which was very nice. They could use some renovation (TV is small, but you don't really watch it that much; furniture has seen better days; nothing fancy about the mirror), but the bathrooms are always clean and quite nice. All-in, a good experience - and we always have a good time. Their beach is great, albeit the shallow water is rocky, but it makes for FANTASTIC snorkeling right off the resort. Between the neighboring Sunscape resort and the many restaurants, you have good selection. The sushi was actually quite good, and the French restaurant always has the best food. Food service always struggles and is just a bit off - but again, all good on average. Orders aren't always 100% right with room service, but if you're not too picky, you'll still be happy... Poolside service could use improvement, as it was a struggle to order food and drink at times, but if you tip well initially, your service ends-up being much better. :) We did a romantic beach dinner - worth the price - best food of the trip.

By , from Indianapolis, IN on Jul 10, 2017

5

paradise on the beach

Everyone

Secrets was amazing. From the moment we arrived, all of the staff treated us great. The food option were plenty and all the restaurants we used served delicious meals. I would ne remiss if I didn't mention the fabulous bars and bartenders! Recommend the Preffered Rooms, a little pricier but unbelievable accomodations!

By , from Alexandria, VA on May 23, 2017