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Recent guest reviews

The staff were awesome never wanted for anything the pools were always clean

We where ther September 4th-11th 2020 and I think due to COVID they where a little under staffed so the grounds where messy. And they said the food selection was very limited. Same breakfast menu every day. The staff that was there was great and friendly.

It is a wonderful place to stay. Staff was wonderful only a few minor issues in the room. Took a couple of days to get it all fixed other than that had a wonderful stay. I would recommend it to anyone and will use them everyone I go back to Cozumel. They will spoil you. I had a great time

I absolutely loved having the swim up room. That made our trip. I think the hotel rooms need some work done. Especially in the bathrooms.

Beautiful pool and beach. Did not like the strong bleach smell always in the rooms, and the floors were always wet after maid was in. Construction on property made some areas noisy.

It was small enough to feel cozy but large enough to have everything we needed. The food was great! The people were great! The room we were had a air conditioner that was a little noisy, but nothing we couldn't live with.

I love the beach at this location, the beds are very and the hot water is instant in the rooms.

Junior suite room was clean but looked a Lot older than the 9 years this resort was open, food was so, so with some restaurants closed, not always opened, service was slow at the restaurants and at the pools.

Miley, Vicky, Gilberto, and Mauricio our outstanding hosts! They were always there with a smile and making sure to have what you wanted and needed. Customer service is everything with us and it is because of their hospitality why we will be coming back. We consider them friends.

Property is starting to need some repairs, but still in good shape. The staff are excellent! Make sure you don’t get in a hurry for anything.

The whole property was awesome, the scenery was beautiful. Just needed more entertainment and more music in the pool area. Overall it was a great stay. Would highly recommend it. Personnel was excellent

Pool inside room. Room service. Great staff, and great food.

The property was well manicured. The pool was filthy! with no circulation. I couldn't bring myself to get in it! The top level sushi bar and club were unavailable. Rooms were average.

Carretera Costera Sur Km 12.99 Cozumel QROO

Hotel highlights

  • Walking distance to Paradise Beach and Playa Mia Grand Beach and Water Park
  • Free WiFi in rooms and public areas
  • Free uncovered valet and uncovered self parking
  • Onsite dining

Secrets Aura Cozumel places you within a 15-minute stroll of popular sights such as Paradise Beach and Playa Mia Grand Beach and Water Park. This 266-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 5 restaurants.


Dining

There are multiple options for onsite dining with 5 restaurants, including Windows, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Barefoot Grill with its ocean views. You can get a quick energy boost at the coffee shop/café.


Rooms

All 266 air-conditioned accommodations feature sitting areas. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and Select Comfort beds with Egyptian cotton sheets ensure a restful night. IPod docks, ceiling fans, and safes are other standard amenities.


Property features

Guests of Secrets Aura Cozumel have access to a full-service spa, 3 outdoor pools, and a health club. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and tours/tickets. Other amenities at this adults-only resort include outdoor tennis courts, free WiFi in public areas, and conference space.

Room options

Junior Suite Swim up Pool View

1 King Bed | Sleeps 2

Junior Suite, Ocean View

2 Double Beds | Sleeps 2

Junior Suite, Pool View

1 King Bed | Sleeps 2

Breakfast Plan Junior Suite Pool View King Bed

1 King Bed | Sleeps 2

Guest reviews for Secrets Aura Cozumel

Everyone (48) Couples (43) Family (8) Other (1) Friends (2)
5
Family

The staff were awesome never wanted for anything the pools were always clean

By on Oct 23, 2020

Review comment responded on Oct 26, 2020

Dear Guest Thank you for your motivating words, we are sharing this with our team. we hope to see you soon again. regards from Cozumel

4
Partner Couples Friends

We where ther September 4th-11th 2020 and I think due to COVID they where a little under staffed so the grounds where messy. And they said the food selection was very limited. Same breakfast menu every day. The staff that was there was great and friendly.

By , from Denver on Oct 11, 2020

Review comment responded on Oct 12, 2020

Hello Mr. Adam We apologize for this and we are improving these areas and we hope to see you soon after this covid situation.

4
Everyone

By on Aug 9, 2020

Review comment responded on Aug 25, 2020

Dear guest we appreciate your rating. we hope to learn more from your comments regards

5
Everyone

By on Aug 4, 2020

Review comment responded on Aug 5, 2020

Dear guests Thank you for rating us, it is a pleasure to see that you love your stay. we hope to see you soon. I remain at your service Eduardo Betancourt

4
Partner Couples Friends

It is a wonderful place to stay. Staff was wonderful only a few minor issues in the room. Took a couple of days to get it all fixed other than that had a wonderful stay. I would recommend it to anyone and will use them everyone I go back to Cozumel. They will spoil you. I had a great time

By on Mar 7, 2020

Review comment responded on Mar 23, 2020

Hello Mrs. Kaye It is wonderful to hear that you had a wonderful time in our resort and that you received impeccable service. It is a pleasure for Secrets Aura to have these nice words at Trip Advisor, please come back soon and continue living the experience. I remain at your service Eduardo Betancourt

4
Partner Couples

I absolutely loved having the swim up room. That made our trip. I think the hotel rooms need some work done. Especially in the bathrooms.

By , from Nederland, Tx on Feb 19, 2020

Review comment responded on Mar 23, 2020

Hello Mrs. Stacy Thank you for your comments. We are happy to see that you enjoyed your stay. we are going to be sharing the opportunity areas with our head departments. I remain at your service Eduardo Betancourt

4
Everyone

By on Dec 11, 2019

Review comment responded on Jan 4, 2020

We are delighted to learn that you received excellent service from all our staff. We look forward to welcoming you again very soon. Best regards.

4
Partner Couples

Beautiful pool and beach. Did not like the strong bleach smell always in the rooms, and the floors were always wet after maid was in. Construction on property made some areas noisy.

By on Dec 2, 2019

Review comment responded on Dec 6, 2019

Dear Guest Thank you for sharing your comments, we are sharing them with all our team. We hope you can give us an opportunity in the future. Regards from Secrets Aura Cozumel.

4
Family

It was small enough to feel cozy but large enough to have everything we needed. The food was great! The people were great! The room we were had a air conditioner that was a little noisy, but nothing we couldn't live with.

By , from Waco on Dec 1, 2019

Review comment responded on Dec 6, 2019

Hello Mr. Charlie We appreciate your comments and we are going to continue working to improve all our areas. Regards from Secrets Aura Cozumel.

4
Everyone

By on Oct 28, 2019

Review comment responded on Oct 29, 2019

Hello Thank you for rating us. Regards from Secrets Aura Cozumel.

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