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Recent guest reviews

Junior suite room was clean but looked a Lot older than the 9 years this resort was open, food was so, so with some restaurants closed, not always opened, service was slow at the restaurants and at the pools.

Miley, Vicky, Gilberto, and Mauricio our outstanding hosts! They were always there with a smile and making sure to have what you wanted and needed. Customer service is everything with us and it is because of their hospitality why we will be coming back. We consider them friends.

Property is starting to need some repairs, but still in good shape. The staff are excellent! Make sure you don’t get in a hurry for anything.

The whole property was awesome, the scenery was beautiful. Just needed more entertainment and more music in the pool area. Overall it was a great stay. Would highly recommend it. Personnel was excellent

Pool inside room. Room service. Great staff, and great food.

The property was well manicured. The pool was filthy! with no circulation. I couldn't bring myself to get in it! The top level sushi bar and club were unavailable. Rooms were average.

The staff is fabulous the grounds are beautiful!! We where married there on the beach 2018 and wanted to come back for our first anniversary. Still love the place. I will say the food was not as good this trip but hopefully they will fix this soon. I would highly recommend Pati the wedding coordinator if you wish to get married it was the most special time for us here at Secrets Resort

All of the facilities were fantastic. Early check-ins are nearly impossible, but if they offer a later check in for an upgrade, DO IT! Great staff! I’ll def be going back!

Wonderful staff, so friendly and accommodating!! Beach was beautiful, food was really good, and lots of options for nice meals. Staff planned really fun events to keep guests entertained that wanted to be, we saw a fire dancing show, had a foam party at the pool, and a waterballoon game. My room was decorated for my birthday with a bottle of wine and piece of cake waiting for us when we arrived. We were also greeted with champagne upon arrival. Water sports are very accessible on the property, and you leave right off the dock on the property so no travel required! We went parasailing for tree first time and loved it. Resort was completely booked, but it is large it never felt busy at all. Grounds are meticulously maintained. Rooms are clean, but you can tell it is an older resort and updated paint and maintenance is needed on certain areas. Showers were a rain shower with great pressure. Ocean views are a must and so beautiful! Also nice to not have tons of teenagers and kids around as its adult only. We've been to Cozumel two other times, and this is our favorite resort so far!

We had an excellent time and perfect weather. We have almost always stayed at Secrets Adults only and have become accustomed to the impeccable service. ( Which you pay for)This was our second stay at Secrets Aura and probably our last. . Some room service requests were ignored, some turn downs were missed and the in room fridge was not stocked daily. Rooms didn't get cleaned until 2 or 3 pm yet the staff was waking you up at 6:30 in the morning with slamming doors and rolling carts. We had one day the tip was taken before the room was even cleaned. Also, some of the wait staff was kinda grumpy. We are good tippers and just did not get the service we are used to. Our room was also extremely noisey with echoing hallways and poor sound insulation. There is also no entertainment in the evening which we miss.

We got a handicapped room to start with , it had a musky, moldy smell, no bath tub. Mini bar contained a 1 coke 2 beers, no water, no juice, no diet soda. We got a new room it was better had to ask to have mini bar stocked. Hardly any lights worked, had to call for a drain plug for bath tub. The couch was a love seat and so filthy we never sat on it. We had a glimpse of ocean view. Every restaurant wanted to sit us in a corner or the back. Upon arrival they tried for a l9ng time to sell us spa services and additional packages. Finally i had to raise my voice and say NO I JUST WANT TO GO TO MY ROOM I'M TIRED . I DON'T WANT TO DO ANYTHING BUT GET ROOM SERVICE. Then she procceeded to tell me room service needed a 24 hour notice. Which i knew was a lie. This whole resort was a scam differently NOT WORTH THE MONEY. WE WON'T BE BACK !

My wife and I had a wonderful visit. We have been to the Secrets Aura several times and have never been disappointed. The staff is so friendly and able to assist in making your vacation pleasant. The room was wonderful and comfortable.

Everything was exceptional at Secrets Aura, starting with the staff, the service, the drinks, the food, the entertainment, and finally, the facilities. The only two complaints we have, is a non-working ice machine, which is only on the first floor of a four story building, and the lack of hot water, to fill the large soaking tub. If you call for ice, they bring you a small ice bucket, which was melted within a couple of hours. What’s the use of a large soaking tub, when you can’t get enough hot water for a bath? Other than those two issues, we did have a wonderful time, and plan to visit again.

Carretera Costera Sur Km 12.99 Cozumel QROO

Hotel highlights

  • Walking distance to Paradise Beach and Playa Mia Grand Beach and Water Park
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Secrets Aura Cozumel - All Inclusive places you within a 15-minute stroll of popular sights such as Paradise Beach and Playa Mia Grand Beach and Water Park. This 266-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 5 restaurants.


Dining

Get your fill of international cuisine for breakfast, lunch, or dinner at Windows, one of 5 onsite restaurants, or enjoy the ocean views at Barefoot Grill. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 266 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and flat-screen TVs with cable channels. Select Comfort beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Free minibar items, iPod docks, and coffee makers are other standard amenities.


Property features

Guests of Secrets Aura Cozumel - All Inclusive have access to a full-service spa, 3 outdoor pools, and a health club. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and tours/tickets. Other amenities at this adults-only property include outdoor tennis courts, free WiFi in public areas, and conference space.

Room options

Preferred Tropical View Junior Suite

Full 2 | King 1 | Sleeps 2

Preferred Ocean Front Junior Suite

Full 2 | King 1 | Sleeps 2

Deal of the Day

King 1 | Sleeps 2

Preferred Ocean View Junior Suite

Full 2 | King 1 | Sleeps 2

Guest reviews for Secrets Aura Cozumel - All Inclusive

Everyone (44) Couples (133) Family (13) Other (3) Friends (11)
2
Partner Couples

Junior suite room was clean but looked a Lot older than the 9 years this resort was open, food was so, so with some restaurants closed, not always opened, service was slow at the restaurants and at the pools.

By on Oct 20, 2019

4
Families

Miley, Vicky, Gilberto, and Mauricio our outstanding hosts! They were always there with a smile and making sure to have what you wanted and needed. Customer service is everything with us and it is because of their hospitality why we will be coming back. We consider them friends.

By on Sep 22, 2019

Review comment responded on Sep 26, 2019

Dear guest, Thank you for sharing the kind comments about our team, we are sharing this with them. we sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. I remain at your service Eduardo Betancourt

2
Everyone

By on Sep 9, 2019

Review comment responded on Sep 14, 2019

Dear Guest Thank you for sharing your rating about your last stay with us. We are concern about your rating, we hope you can share more details in order to identify the opportunity areas. I remain at your service Eduardo Betancourt

5
Partner Couples

Property is starting to need some repairs, but still in good shape. The staff are excellent! Make sure you don’t get in a hurry for anything.

By on Jul 21, 2019

Review comment responded on Sep 14, 2019

Dear Guests It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your rating as it shows our consistency in maintaining the Secrets Resorts brand standards. Your feedback has been shared with the team as a motivation to keep up our work. I remain at your service Eduardo Betancourt

4
Everyone

By on Jul 15, 2019

5
Friends

The whole property was awesome, the scenery was beautiful. Just needed more entertainment and more music in the pool area. Overall it was a great stay. Would highly recommend it. Personnel was excellent

By on Jul 14, 2019

5
Everyone

By on Jul 9, 2019

5
Partner Couples

Pool inside room. Room service. Great staff, and great food.

By on Jun 16, 2019

2
Friends

The property was well manicured. The pool was filthy! with no circulation. I couldn't bring myself to get in it! The top level sushi bar and club were unavailable. Rooms were average.

By on May 28, 2019

Review comment responded on Jun 7, 2019

Dear Guest We have taken note in our opportunity areas kindly mentioned in your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. I remain at your service Eduardo Betancourt

3
Everyone

By on May 15, 2019

Review comment responded on May 20, 2019

Dear Guest We hope you can share the opportunity areas. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. I remain at your service Eduardo Betancourt

Secrets Aura Cozumel - All Inclusive

Carretera Costera Sur Km 12.99, Cozumel, QROO 77600
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