Skip to main content
Beginning of main content

Recent guest reviews

Amazing stay. Staff was very helpful. The food is good.

First, we attempted to call the hotel for directions, which rang and rang for over an hour, and when we finally got ahold of a staff member we received the wrong directions. Then two out of our three night we were without power (lights and air conditioning) and running water. When we spoke to the staff there was no accountability or apologies. After speaking to another group that informed us that they were going to stay the sister facility, which we weren’t offered, we had to request to stay. When we spoke to the manager we requested to have a refund of two nights, which what was fair since we did not receive what we paid for. The manager could not be bothered to come in and after an hour of back and forth they offered a refund of one night. The icing was that I had to trust them with my account information and they will speak to the accounting department to refund our money. By the way unspecified time. This was the worst trip and I want my money back!

I would definately stay again and refer my friends. My only complaints were the shower curtain in our room and the time it took to fill our plunge pool. Otherwise we lookec the staff, food and hotel location and beach cleanliness

Beautiful, clean hotel with amazing ocean views, delicious food, and very kind and accommodating staff! Thanks, Blue Sky!

Staff and food are particularly incredible. Loved Blue Sky!

Loved the location, the staff and the quality of food and drinks. Was extremely satisfied with our stay. I have no complaints whatsoever.

Just amazing nothing else needed perfect family hotel and staff great (everyone)

All of the staff at Blue Sky were very friendly and courteous, and we enjoyed their excellent hospitality. Giovanni and another young man who served in the restaurant (Luis?) were especially sweet and helpful. We were comfortable in our stay and loved access to kayaks, the little piers, and the lovely restaurant. We did have some challenges with our front room door not locking once closed, even though the hotel staff were quick to address the issue; it persisted. But the room safe and the overall security of the property kept us feeling safe. We'd certainly stay here again.

Great room, great food, great service. Off a dirt road a little north of the main part of town, close to a cenote and gorgeous ocean views.

Everything was better than I could ever expected. I can't wait to come back!

First of all the staff was GREAT! All very friendly and gave us plenty of tips on where to go explore. Since it's a small hotel(I believe only 10 rooms) it was very easy to feel relaxed and tranquil. The pool was empty most of the time and steps away from the beach. The beach is not the best for bathing because it's rocky but the hotel provides kayaks and gear for u to go to the nearby reef and snorkel. The only complaint I have is that the room AC was not too great, although we had it on the coolest setting the room never felt cold as we like it, just slightly cool, so we had to also use the ceiling fan. Lastly, the hotel isnt in the center of Tulum it's about 10 minutes away which doesn't sound bad but the cabs do become pricey if u come and go, therefore we rented a car and it worked out well. Overall we LOVED blue sky and definitely plan to come back.

FRAC. TANKAH III No. MZA 3 LOTE 35 Tulum QROO

Hotel highlights

  • Walking distance to Tulum National Park
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Mereva Tulum by Blue Sky places you next to Cenote Manatí and a short drive from other popular attractions like Xel-Há Park. This 25-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service.


Rooms

All of Mereva Tulum by Blue Sky's 25 soundproofed rooms provide free minibar items, espresso makers, and free bottled water. 40-inch LED TVs come with digital channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include ceiling fans, safes, and phones.


Property features

Guests of Mereva Tulum by Blue Sky enjoy features like 2 outdoor pools, free WiFi in public areas, and spa services. There's free parking, and an airport shuttle (available 24 hours) for USD 200 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this beach hotel include coffee/tea in a common area, free use of bicycles, and a library.

Room options

Master Suite Beach Front with Plunge Pool

1 King Bed and 1 Queen Bed | Sleeps 4

Deluxe Beach Front

1 King Bed | Sleeps 2

Superior Beach Front

1 King Bed | Sleeps 2

Junior Suite Beach Front

1 Queen Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Mereva Tulum by Blue Sky

Everyone (10) Couples (2)
5
Friends

Amazing stay. Staff was very helpful. The food is good.

By , from Washington on Jun 4, 2019

Review comment responded on Jun 11, 2019

Thank you very much for taking the time to review your stay at Mereva Tulum, your opinion is important to us. Our team strives daily to deliver great guest experiences and your comment are a great reward to their efforts. We look forward to welcoming you again sometimes soon!

1
Partner Couples

First, we attempted to call the hotel for directions, which rang and rang for over an hour, and when we finally got ahold of a staff member we received the wrong directions. Then two out of our three night we were without power (lights and air conditioning) and running water. When we spoke to the staff there was no accountability or apologies. After speaking to another group that informed us that they were going to stay the sister facility, which we weren’t offered, we had to request to stay. When we spoke to the manager we requested to have a refund of two nights, which what was fair since we did not receive what we paid for. The manager could not be bothered to come in and after an hour of back and forth they offered a refund of one night. The icing was that I had to trust them with my account information and they will speak to the accounting department to refund our money. By the way unspecified time. This was the worst trip and I want my money back!

By on May 16, 2019

Review comment responded on May 18, 2019

Dear John/Jess, Thank you for taking the time to review your stay at Mereva Tulum, your opinion is important to us. We apologize for the inconvenience that you experienced during your stay when the hotel was affected by a general power supply failure, this was not linked to the installations of the property but to the supply of the electric company which left one third of the street without power on 2 occasions. Our only resources to reestablish running water in these cases are the power plants that we have and these were connected at 7 Am as soon as our maintenance team arrived on premises. Just as a note, the night that guests were sent to the other hotel, the situation was reversed and it was that property that was left without power for which guests had to be moved back at 4 Am, also a situation out of our hands, fortunately not a common one. We offered the reimbursement of one night as a gesture and apology, as your payment was done through expedia, we need to go through the bank to obtain your reimbursement, unfortunately we cannot control the timings they will apply for this transaction, rest assured that we will follow up until completion. As a note, I did not come to meet you not because I was not bothered to but because I was on the road at the time, I would have gladly met you and explained to situation personally. We are terribly sorry that your opinion of our services was spoiled by this external incident and hope you will sometimes give us an opportunity to show the sincerity of our services. Kind regards

5
Everyone

I would definately stay again and refer my friends. My only complaints were the shower curtain in our room and the time it took to fill our plunge pool. Otherwise we lookec the staff, food and hotel location and beach cleanliness

By on Jan 28, 2019

Review comment responded on Jan 29, 2019

Dear Guest, Many thanks for taking the time to comment on your recent stay with us at Blue Sky. Your opinion is very important to us and we are addressing the points of improvement mentioned with immediate effect. We are glad that you did enjoy the service delivered by our team as our location and beach. We hope to have the pleasure to host you once again sometimes soon. Kind regards

5
Everyone

By on Jan 27, 2019

Review comment responded on Jan 28, 2019

Thanks for staying with us. We appreciate your feedback!

5
Everyone

Beautiful, clean hotel with amazing ocean views, delicious food, and very kind and accommodating staff! Thanks, Blue Sky!

By on Dec 8, 2018

Review comment responded on Dec 9, 2018

Thank you for your valuable comments, we hope to see you again. Best regards.

5
Everyone

Staff and food are particularly incredible. Loved Blue Sky!

By on Oct 9, 2018

Review comment responded on Oct 9, 2018

Thanks for staying with us. We appreciate your feedback! We hope to see you soon again! Kind regards

5
Everyone

Loved the location, the staff and the quality of food and drinks. Was extremely satisfied with our stay. I have no complaints whatsoever.

By , from Portland, Oregon on Oct 9, 2018

Review comment responded on Oct 9, 2018

Thanks for staying with us. We appreciate your feedback! We hope to see you soon again! Kind regards

5
Everyone

By on Sep 9, 2018

Review comment responded on Sep 9, 2018

Thanks for staying with us. We appreciate your feedback!

5
Everyone

Just amazing nothing else needed perfect family hotel and staff great (everyone)

By on Jul 1, 2018

Review comment responded on Jul 1, 2018

Thanks for staying with us. We appreciate your feedback!

5
Couples

All of the staff at Blue Sky were very friendly and courteous, and we enjoyed their excellent hospitality. Giovanni and another young man who served in the restaurant (Luis?) were especially sweet and helpful. We were comfortable in our stay and loved access to kayaks, the little piers, and the lovely restaurant. We did have some challenges with our front room door not locking once closed, even though the hotel staff were quick to address the issue; it persisted. But the room safe and the overall security of the property kept us feeling safe. We'd certainly stay here again.

By on May 9, 2018

Review comment responded on May 23, 2018

Thanks for staying with us. We appreciate your feedback we are work hard to fix the issue you experienced Hope thtat see you again Best regards

url importing http://www.orbitz.com/Tulum-Hotels-Mereva-Tulum-by-Blue-Sky.h8371779-p2.Hotel-Reviews
There was an error importing /Tulum-Hotels-Mereva-Tulum-by-Blue-Sky.h8371779-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Tulum-Hotels-Mereva-Tulum-by-Blue-Sky.h8371779-p2.Hotel-Reviews