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Recent guest reviews

No cleaning of rooms. Not enough towels. No shapoo or conditioner… seems to be out of everything.

It was pricey.

Gorgeous, historic property. Huge guest rooms. Attentive staff.

Great and very polite & helpful staff...hppe you commend them for their professionalism.

Super neat old building, but nice modern rooms.

Beautiful building, friendly and helpful staff, clean rooms

Cool property. Restored historical building so if you like that kind of feel, you will love this property.

Great hotel and staff. Rooms are beautiful. 10/10

Absolutely beautiful hotel, clean and a step back in time!

great hygiene, serious attention paid to the Covid - 19 issue, delightful staff

I like the historic value of this property, the staff and the location (with exception). Located close to the center of downtown, within walking distance of trendy bars and restaurants, this quaint older property suffers a little from its proximity to the YMCA and the effects of homeless people panhandling. Combined with the "corona effect" this results in a total lock-down of the building during the day at times and more predominately during the evening. So you have to call the front to get someone to open the front door. I understand this is a safety issue and once they get back to full staff things will be better. Still a great place to stay!

This hotel is probably fine if you are in town for business and planning to be up by 5am, but otherwise, go definitely somewhere else and save your money. It's pretty inside, but the street noise is horrible. The windows don't keep any noise out and there were non-stop sirens all night and garbage trucks, and there were two hotel evacuations in the 11 hours we were there due to false alarms. The customer service was pretty bad. And the basement of the hotel which we had to go through during the two evacuations was filthy.

we had a great time at this hotel and we had a great time. the hotel was clean and the staff was very friendly. My only complaint is that someone was in our room while we went out for the day. I have my own cleaning business so i did not ask for room service while i was there which means nobody should have been in my room. I knoe someone was in my room bc when we returned our window was shut and locked and I need fresh air circulating. Other than that our stay was amazing.

East Onondaga Street Syracuse NY

Hotel highlights

  • Walking distance to Armory Square
  • Free in-room wired Internet
  • Onsite dining
  • Fitness center

Located in Downtown Syracuse, Marriott Syracuse Downtown is within a 5-minute walk of Onondaga County War Memorial and within 15 minutes of other popular attractions like Landmark Theatre. This 4-star hotel has 315 rooms and welcomes guests with a restaurant, a gym, and a conference center.


Dining

This hotel is home to a restaurant and a bar/lounge. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 11:00 AM.


Rooms

Marriott Syracuse Downtown's 315 rooms provide coffee makers, safes, and phones. 40-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Renovated in 2016, Marriott Syracuse Downtown offers a gym, free WiFi in public areas, and a conference center. Valet parking is available for USD 20 per day. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this historic hotel include a business center, a microwave in a common area, and a computer station.

Room options

Club Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Marriott Syracuse Downtown

Everyone (29) Couples (4) Family (11)
1
Family

No cleaning of rooms. Not enough towels. No shapoo or conditioner… seems to be out of everything.

By on Apr 17, 2022

Review comment responded on Apr 18, 2022

Dear Miguel, thank you for choosing to stay with us. Our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We do sincerely apologize if this was not communicated to you upon check-in. We hope you will consider giving us a second chance the next time you are in the area. Warm Regards, Jon Mathews General Manager

4
Everyone

It was pricey.

By on Mar 28, 2022

Review comment responded on Mar 30, 2022

Dear Cassandra, thank you for choosing the Marriott Syracuse Downtown hotel for your recent stay. We are pleased you enjoyed your stay overall. However, we regret that you were disappointed with the rate of your visit. We work to keep our pricing competitive with other hotels in the area. It was our pleasure hosting you, and we hope you will choose to stay with us again on a future visit to the city. Warm Regards, Jon Mathews General Manager

5
Family

Gorgeous, historic property. Huge guest rooms. Attentive staff.

By on Mar 13, 2022

Review comment responded on Mar 20, 2022

Dear Kristen, thank you for your kind words about our hotel. We are glad we exceeded your expectations and that you enjoyed our modern and comfortable accommodations as well as friendly and attentive staff. Thank you once more for choosing Marriott Syracuse Downtown; we look forward to welcoming you back soon for another memorable visit. Warm Regards, Jon Mathews General Manager

5
Family

Great and very polite & helpful staff...hppe you commend them for their professionalism.

By on Jan 10, 2022

Review comment responded on Jan 13, 2022

Dear Mary, thank you for your comments regarding your stay at the Marriott Syracuse Downtown. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team; we appreciate knowing that we met our goal of making your visit special. Thank you once more, and we look forward to your return the next time you are in the area. Warm Regards, Jon Mathews, General Manager

1
Everyone

By on Nov 15, 2021

5
Everyone

By on Jun 13, 2021

5
Everyone

Super neat old building, but nice modern rooms.

By on May 28, 2021

5
Family Family

Beautiful building, friendly and helpful staff, clean rooms

By on Mar 23, 2021

Review comment responded on Mar 23, 2021

Good afternoon, Thank you for staying with us. I would also like to thank you for your honest feedback about your past stay at the Marriott Syracuse Downtown. We look forward to hosting you in the near future.

4
Family

Cool property. Restored historical building so if you like that kind of feel, you will love this property.

By , from Boston, MA on Oct 19, 2020

Review comment responded on Oct 20, 2020

Joe thank you , so glad you enjoyed our grand Historic Hotel of America ! Our hotel went our major restoration 4 years ago to bring its original 1924 grandeur. Today we are a Four Diamond property and take great pride in product and services. We hope to see you soon on a return visit soon . Fred

5
Friends Family

Great hotel and staff. Rooms are beautiful. 10/10

By on Aug 4, 2020

Review comment responded on Aug 31, 2020

Thank you for your great review!

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