Thank you for a great stay.
Very cool historic hotel. Easy in and out
Hotel rooms and lobby seems haven’t been cleaned since past week. Bathroom shower is broken. No information on facilities. Only 2 towels are provided and one coffee cup.
No cleaning of rooms. Not enough towels. No shapoo or conditioner… seems to be out of everything.
It was pricey.
Gorgeous, historic property. Huge guest rooms. Attentive staff.
Great and very polite & helpful staff...hppe you commend them for their professionalism.
Super neat old building, but nice modern rooms.
Beautiful building, friendly and helpful staff, clean rooms
Cool property. Restored historical building so if you like that kind of feel, you will love this property.
Great hotel and staff. Rooms are beautiful. 10/10
Absolutely beautiful hotel, clean and a step back in time!
great hygiene, serious attention paid to the Covid - 19 issue, delightful staff
I like the historic value of this property, the staff and the location (with exception). Located close to the center of downtown, within walking distance of trendy bars and restaurants, this quaint older property suffers a little from its proximity to the YMCA and the effects of homeless people panhandling. Combined with the "corona effect" this results in a total lock-down of the building during the day at times and more predominately during the evening. So you have to call the front to get someone to open the front door. I understand this is a safety issue and once they get back to full staff things will be better. Still a great place to stay!
Located in Downtown Syracuse, Marriott Syracuse Downtown is within a 5-minute walk of popular attractions such as Onondaga County War Memorial and The Oncenter. This 4-star hotel has 315 guestrooms and offers a 24-hour gym, a 24-hour business center, and a conference center.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11:00 AM.
50-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also standard.
Marriott Syracuse Downtown features a 24-hour gym, free WiFi in public areas, and a conference center. Valet parking is available for USD 26 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this historic hotel include a 24-hour business center, a computer station, and express check-in.
Dear Roger, Thank you for the outstanding rating of Marriott Syracuse Downtown; we are thrilled you had an excellent stay. It is always nice to learn we met our goal of making each guest's visit special and memorable. We appreciate you choosing us, and we would love to welcome you back the next time you are in the area. Warm Regards,Jon Mathews,General Manager
Thank you for a great stay.
Dear Boris, What a pleasure to read your outstanding review regarding your time at Marriott Syracuse Downtown; we are thrilled you had an excellent experience. It is always nice to learn we met our goal of making each guest's visit special and memorable. We appreciate you choosing us, and we would love to welcome you back the next time you are in the area. Warm Regards,Jon Mathews,General Manager
Very cool historic hotel. Easy in and out
Dear Charles, Thank you for the high praise; we appreciate you taking the time to share your kind review for Marriott Syracuse Downtown. We are delighted you enjoyed our fantastic property and that we could help make your stay memorable. Thank you for choosing us for your visit to Syracuse, and we look forward to welcoming you again soon.Warm Regards,Jon Mathews,General Manager
Hotel rooms and lobby seems haven’t been cleaned since past week. Bathroom shower is broken. No information on facilities. Only 2 towels are provided and one coffee cup.
Dear Dineshkumar, thank you for your honest evaluation. Please accept our sincere apology for the cleanliness issues you encountered. Fresh and immaculate accommodations and facilities are a top priority for us; therefore, we are disappointed to know we did not meet these expectations. We have addressed these issues with our director of housekeeping. Thank you for sharing your additional observations so we may improve going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Warm Regards, Jon Mathews, General Manager
No cleaning of rooms. Not enough towels. No shapoo or conditioner… seems to be out of everything.
Dear Miguel, thank you for choosing to stay with us. Our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We do sincerely apologize if this was not communicated to you upon check-in. We hope you will consider giving us a second chance the next time you are in the area. Warm Regards, Jon Mathews General Manager
It was pricey.
Dear Cassandra, thank you for choosing the Marriott Syracuse Downtown hotel for your recent stay. We are pleased you enjoyed your stay overall. However, we regret that you were disappointed with the rate of your visit. We work to keep our pricing competitive with other hotels in the area. It was our pleasure hosting you, and we hope you will choose to stay with us again on a future visit to the city. Warm Regards, Jon Mathews General Manager
Gorgeous, historic property. Huge guest rooms. Attentive staff.
Dear Kristen, thank you for your kind words about our hotel. We are glad we exceeded your expectations and that you enjoyed our modern and comfortable accommodations as well as friendly and attentive staff. Thank you once more for choosing Marriott Syracuse Downtown; we look forward to welcoming you back soon for another memorable visit. Warm Regards, Jon Mathews General Manager
Great and very polite & helpful staff...hppe you commend them for their professionalism.
Dear Mary, thank you for your comments regarding your stay at the Marriott Syracuse Downtown. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team; we appreciate knowing that we met our goal of making your visit special. Thank you once more, and we look forward to your return the next time you are in the area. Warm Regards, Jon Mathews, General Manager
Dear Jurij, Thank you for your visit. We hope that overall you had a pleasant stay; however, we apologize if we did not meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience.Warm Regards,Jon MathewsGeneral Manager