Dream Downtown

I normally don’t post reviews but my stay at the Dream Chelsea was worth mentioning because it was quite horrible. The rooms are ok and the hotel has an excepcional location, but is extremely understaffed and the service is horrible and it seems that they care more about their nightlife venues than their guest. We were erroneously charged $260 in minibar purchases when we never consumed anything! We spoke to the manager on a Sunday and emailed him Monday. On Tuesday we emailed again he courtly replied that he has said he would get back to us by end of day as if he was doing us a favor when they did the mistake. It’s Thursday and I still have not heard from him. We also left some items in our rooms and it took 15 calls to finally get someone to help us. Other members of the staff were very welcoming and hospitable, but if you are paying more than $200 a night for a more you except better service. I recommend you stay away from this hotel !!

Hotel location is great. Rom was clean and comfortable. Didn't like the loud noise all night from the nightclub attached to the hotel. The music was so loud that i didnt sleep all night. I requested a more queit suite, but none were available.

This was a small staycation that I wanted to do for my birthday. My stay was good. And that’s just mildly good. What’s excellent is the area there’s a bunch of restaurants in the Chelsea market is my favorite so it was so awesome that it was literally a block away. I was also happy that my room was ready as soon as I checked in. As far as my room it was very clean but those beds are so low to the ground and you sink in. So if you have a back problem I would suggest another hotel. I don’t know if all the rooms have this but I stayed in a basic room. Maybe the suites have better beds. But the furniture with the exception of the small very narrow desk are very low to the ground. I don’t suffer from back problems but I did during my stay. Secondly, barely any amenities in the room. I had to call for just basic things like tissues and lotion. I did like those that check out was 12 because it gave me a little extra time. Most hotels nowadays it’s 11 so that was a welcome bonus.

Great place!

I had an excellent experience during my stay in Dream Downtown Hotel

A

Amazing decor, huge shower, the most incredible view, comfy beds. The nearby club is minimally audible. All the doors on the hall slam so loudly.

Not for older folks. Room lighting switches odd and no instructions on how to use. No room service. No coffee maker in room. Towels restricted to one bath and one hand towel per person. No extra towels, pillows in room. Drinking glasses hard to find (who puts drinking glasses in the cabinet below the bathroom sink?) Bed was a little too soft and very low. 2 chairs in room were both unstable. Elevator required room key to use and was, as the hotel check-in employee told us, "finicky" meaning that you had to try multiple times before it worked. Friday night had very loud people in the hallways all night long. All in all we wish we hadn't stayed there. On the plus side - very close to an access point for the High Line Park, Citi Bike station very close, good food nearby.

I was very unhappy with my time spent at dream hotel. I was expecting it to be a top notch hotel. The fridge didn’t work upon arrival. They didn’t clean my room for most of the weekend. I went on to explaining how unsatisfactory my time staying at the hotel was to the hotel manager and he was combative towards me. Workers at the hotel were saying that the hotel hadn’t been open in a full year and they weren’t maintaining the building properly during the time it was closed. So when they opened up they just threw people into rooms that probably haven’t been checked or looked at in over a year. I felt like I got robbed. Terrible experience

Terrible experience. The hotel is just starting to reopen (understandable) but in my experience completely failed to advertise the restaurant, bar,coffee cafe, gym are all closed. Furthermore hotel guests can’t use the pool unless you make a reservation (sold out during our entire stay) and pay $100/person. That’s a disgrace in my mind.

Bad pillows on the bed. Room lighting that doesn’t always work. Dish network TV is unreliable. No coffee makers in the rooms. Staff is not friendly. Treated like I was a transaction and not a hotel guest.

Basic room but very comfy bed. Lots of food and nightlife inside and around the hotel. Gets very busy at night. When staying on a higher floor you hear the music from phd all night so if you like quiet stay on a lower floor.

The property has unique features: frosted glass bathroom, stainless steel shower curtain, push button lights. The lobby is modern and fun. What LOOKS cool and what makes for a comfortable environment are different. The glass bathroom means that you cannot turn on the bathroom lights without the entire bedroom being illuminated. The stainless steel counter top and shower curtain are loud each time you use them. The push button light dimming system requires more work to understand than it is worth. Our bedroom was directly above the Dream nightclub which afforded us the chance to hear the subwoofer booming until 3:00 am and the street noise was awful. We’re from SF and I’m not noise sensitive. We’d never stay here again.

Had a great time!! A lot of things are walking distance!

Terrible service no one ever answers front desk . The over charges you for services not rendered. Small Rooms and pool was dirty...

Was a great stay they let us check in early everyone was kind it’s a wonderful place to stay if you want t have a good time

This was the worst hotel experience I have ever encountered. Non-hotel guests at the pool assaulted me and staff came to their defense. It later become obvious that the staff and non-hotel guests were friends. I asked for a manager on multiple occassions, and was told by someone who appeared to be security that he was in fact the manager. I asked the hostess to please call the front desk and she informed me that she did not have their phone number. I went back to my room, took my stuff, and checked out. For an establishment such as the Dream hotel, I am in complete shock that this behavior would be tolerated. It is was very apparent that the people who assaulted me were highly intoxicated and potentially even not of age. I indicated this and received no feedback other than there was nothing the hotel staff could do. If you are looking for safe and respectful environment- do not chose this hotel. They allow anyone off the street to enjoy their amenities and from my experience many of the hotel staff invite their friends and will protect their violent behavior towards guests. Avoid at all costs. There are so many other wonderful options in the Meatpacking area- do not waste your money and time here for a terrible experience.

The club is in the hotel So it’s fairly easy to find things to do, also the lobby waiting area is very nice