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Recent guest reviews

Best part of this hotel is the location, ac and lobby. Other than that stay somewhere else.

I normally don’t post reviews but my stay at the Dream Chelsea was worth mentioning because it was quite horrible. The rooms are ok and the hotel has an excepcional location, but is extremely understaffed and the service is horrible and it seems that they care more about their nightlife venues than their guest. We were erroneously charged $260 in minibar purchases when we never consumed anything! We spoke to the manager on a Sunday and emailed him Monday. On Tuesday we emailed again he courtly replied that he has said he would get back to us by end of day as if he was doing us a favor when they did the mistake. It’s Thursday and I still have not heard from him. We also left some items in our rooms and it took 15 calls to finally get someone to help us. Other members of the staff were very welcoming and hospitable, but if you are paying more than $200 a night for a more you except better service. I recommend you stay away from this hotel !!

Hotel location is great. Rom was clean and comfortable. Didn't like the loud noise all night from the nightclub attached to the hotel. The music was so loud that i didnt sleep all night. I requested a more queit suite, but none were available.

This was a small staycation that I wanted to do for my birthday. My stay was good. And that’s just mildly good. What’s excellent is the area there’s a bunch of restaurants in the Chelsea market is my favorite so it was so awesome that it was literally a block away. I was also happy that my room was ready as soon as I checked in. As far as my room it was very clean but those beds are so low to the ground and you sink in. So if you have a back problem I would suggest another hotel. I don’t know if all the rooms have this but I stayed in a basic room. Maybe the suites have better beds. But the furniture with the exception of the small very narrow desk are very low to the ground. I don’t suffer from back problems but I did during my stay. Secondly, barely any amenities in the room. I had to call for just basic things like tissues and lotion. I did like those that check out was 12 because it gave me a little extra time. Most hotels nowadays it’s 11 so that was a welcome bonus.

Great place!

I had an excellent experience during my stay in Dream Downtown Hotel

A

Amazing decor, huge shower, the most incredible view, comfy beds. The nearby club is minimally audible. All the doors on the hall slam so loudly.

Not for older folks. Room lighting switches odd and no instructions on how to use. No room service. No coffee maker in room. Towels restricted to one bath and one hand towel per person. No extra towels, pillows in room. Drinking glasses hard to find (who puts drinking glasses in the cabinet below the bathroom sink?) Bed was a little too soft and very low. 2 chairs in room were both unstable. Elevator required room key to use and was, as the hotel check-in employee told us, "finicky" meaning that you had to try multiple times before it worked. Friday night had very loud people in the hallways all night long. All in all we wish we hadn't stayed there. On the plus side - very close to an access point for the High Line Park, Citi Bike station very close, good food nearby.

I was very unhappy with my time spent at dream hotel. I was expecting it to be a top notch hotel. The fridge didn’t work upon arrival. They didn’t clean my room for most of the weekend. I went on to explaining how unsatisfactory my time staying at the hotel was to the hotel manager and he was combative towards me. Workers at the hotel were saying that the hotel hadn’t been open in a full year and they weren’t maintaining the building properly during the time it was closed. So when they opened up they just threw people into rooms that probably haven’t been checked or looked at in over a year. I felt like I got robbed. Terrible experience

Terrible experience. The hotel is just starting to reopen (understandable) but in my experience completely failed to advertise the restaurant, bar,coffee cafe, gym are all closed. Furthermore hotel guests can’t use the pool unless you make a reservation (sold out during our entire stay) and pay $100/person. That’s a disgrace in my mind.

Bad pillows on the bed. Room lighting that doesn’t always work. Dish network TV is unreliable. No coffee makers in the rooms. Staff is not friendly. Treated like I was a transaction and not a hotel guest.

Basic room but very comfy bed. Lots of food and nightlife inside and around the hotel. Gets very busy at night. When staying on a higher floor you hear the music from phd all night so if you like quiet stay on a lower floor.

The property has unique features: frosted glass bathroom, stainless steel shower curtain, push button lights. The lobby is modern and fun. What LOOKS cool and what makes for a comfortable environment are different. The glass bathroom means that you cannot turn on the bathroom lights without the entire bedroom being illuminated. The stainless steel counter top and shower curtain are loud each time you use them. The push button light dimming system requires more work to understand than it is worth. Our bedroom was directly above the Dream nightclub which afforded us the chance to hear the subwoofer booming until 3:00 am and the street noise was awful. We’re from SF and I’m not noise sensitive. We’d never stay here again.

Had a great time!! A lot of things are walking distance!

Terrible service no one ever answers front desk . The over charges you for services not rendered. Small Rooms and pool was dirty...

Was a great stay they let us check in early everyone was kind it’s a wonderful place to stay if you want t have a good time

This was the worst hotel experience I have ever encountered. Non-hotel guests at the pool assaulted me and staff came to their defense. It later become obvious that the staff and non-hotel guests were friends. I asked for a manager on multiple occassions, and was told by someone who appeared to be security that he was in fact the manager. I asked the hostess to please call the front desk and she informed me that she did not have their phone number. I went back to my room, took my stuff, and checked out. For an establishment such as the Dream hotel, I am in complete shock that this behavior would be tolerated. It is was very apparent that the people who assaulted me were highly intoxicated and potentially even not of age. I indicated this and received no feedback other than there was nothing the hotel staff could do. If you are looking for safe and respectful environment- do not chose this hotel. They allow anyone off the street to enjoy their amenities and from my experience many of the hotel staff invite their friends and will protect their violent behavior towards guests. Avoid at all costs. There are so many other wonderful options in the Meatpacking area- do not waste your money and time here for a terrible experience.

The club is in the hotel So it’s fairly easy to find things to do, also the lobby waiting area is very nice

W 16th St New York NY

Hotel highlights

  • Walking distance to 5th Avenue and New York University
  • Onsite dining
  • Nightclub
  • 24-hour fitness center

Located in Manhattan, Dream Downtown is adjacent to Chelsea Market and within a 5-minute walk of other popular sights like The High Line Park. This 314-room, 4.5-star hotel has a restaurant along with conveniences like a 24-hour gym and a nightclub.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge.


Rooms

LED TVs come with cable channels, and WiFi keeps guests connected. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Other standard amenities include minibars, free newspapers, and free local calls.


Property features

Guests of Dream Downtown have access to a nightclub, a 24-hour gym, and a rooftop terrace. Self parking is available for USD 60 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include WiFi in public areas, a seasonal outdoor pool, and express check-out.

Room options

Room, 1 King Bed, Balcony (Bronze)

1 King Bed | Sleeps 2

Room, 1 King Bed, Pool View (Gold)

1 King Bed | Sleeps 2

Room, 1 King Bed Pool

1 King Bed | Sleeps 2

Room, 1 King Bed (Platinum)

1 King Bed | Sleeps 4

Guest reviews for Dream Downtown

Everyone (20) Couples (7) Family (3)
2
Friends

Best part of this hotel is the location, ac and lobby. Other than that stay somewhere else.

By on Aug 13, 2022

Review comment responded on Aug 13, 2022

Hello Katherine, Thank you for your honest review. We are pleased that you enjoyed the hotels location and lobby area. Apologies, if we did not live up to your full expectations, and we thank you for staying with us. Best Regards, Randy Taormina-General Manager

1
Partner Couples

I normally don’t post reviews but my stay at the Dream Chelsea was worth mentioning because it was quite horrible. The rooms are ok and the hotel has an excepcional location, but is extremely understaffed and the service is horrible and it seems that they care more about their nightlife venues than their guest. We were erroneously charged $260 in minibar purchases when we never consumed anything! We spoke to the manager on a Sunday and emailed him Monday. On Tuesday we emailed again he courtly replied that he has said he would get back to us by end of day as if he was doing us a favor when they did the mistake. It’s Thursday and I still have not heard from him. We also left some items in our rooms and it took 15 calls to finally get someone to help us. Other members of the staff were very welcoming and hospitable, but if you are paying more than $200 a night for a more you except better service. I recommend you stay away from this hotel !!

By on Mar 24, 2022

Review comment responded on Mar 29, 2022

Thank you for the review. We have resolved your situation and credited the overcharge.

2
Business Business

Hotel location is great. Rom was clean and comfortable. Didn't like the loud noise all night from the nightclub attached to the hotel. The music was so loud that i didnt sleep all night. I requested a more queit suite, but none were available.

By on Mar 11, 2022

Review comment responded on Mar 11, 2022

Hi Shaun, we are very disappointed to hear about your stay and the disturbance you experienced. We will definitely take a look at the incident further, as your suite did face the interior of the building so technically you shouldn't have been disturbed. We hope to invite you back sometime in the future so that we can ensure you have a fantastic stay and night's rest.

3
Everyone

This was a small staycation that I wanted to do for my birthday. My stay was good. And that’s just mildly good. What’s excellent is the area there’s a bunch of restaurants in the Chelsea market is my favorite so it was so awesome that it was literally a block away. I was also happy that my room was ready as soon as I checked in. As far as my room it was very clean but those beds are so low to the ground and you sink in. So if you have a back problem I would suggest another hotel. I don’t know if all the rooms have this but I stayed in a basic room. Maybe the suites have better beds. But the furniture with the exception of the small very narrow desk are very low to the ground. I don’t suffer from back problems but I did during my stay. Secondly, barely any amenities in the room. I had to call for just basic things like tissues and lotion. I did like those that check out was 12 because it gave me a little extra time. Most hotels nowadays it’s 11 so that was a welcome bonus.

By on Feb 23, 2022

Review comment responded on Feb 24, 2022

Hello Cynthia, Sorry you stay did not meet your full expectations. Please reach out to me, Chris the Director of front office to better assist.

5
Everyone

Great place!

By on Feb 21, 2022

Review comment responded on Feb 21, 2022

Thank you for the great score. Hope to see you again in the future.

5
Friends

I had an excellent experience during my stay in Dream Downtown Hotel

By on Jan 6, 2022

Review comment responded on Jan 6, 2022

Thank you Irina for you review. We appreciate you taking the time out to do so. We appreciate the awesome score. Let us know if you need anything in the future.

5
Partner Couples

A

By on Nov 24, 2021

Review comment responded on Dec 2, 2021

Thank you for your feedback. We hope to see you again soon. Please feel free to reach out to us before your next trip so that I can oversee your stay and handle any special requests you might have.

5
Partner Couples

Amazing decor, huge shower, the most incredible view, comfy beds. The nearby club is minimally audible. All the doors on the hall slam so loudly.

By , from Taylors on Nov 17, 2021

Review comment responded on Dec 2, 2021

Thank you for leaving a great score!! We look forward to seeing you again soon. Please feel free to reach out to us before your next trip so that I can oversee your stay and handle any special requests you might have.

2
Partner Couples

Not for older folks. Room lighting switches odd and no instructions on how to use. No room service. No coffee maker in room. Towels restricted to one bath and one hand towel per person. No extra towels, pillows in room. Drinking glasses hard to find (who puts drinking glasses in the cabinet below the bathroom sink?) Bed was a little too soft and very low. 2 chairs in room were both unstable. Elevator required room key to use and was, as the hotel check-in employee told us, "finicky" meaning that you had to try multiple times before it worked. Friday night had very loud people in the hallways all night long. All in all we wish we hadn't stayed there. On the plus side - very close to an access point for the High Line Park, Citi Bike station very close, good food nearby.

By on Oct 3, 2021

Review comment responded on Oct 5, 2021

Greetings, Thank you for taking the time to provide your feedback. We apologize that we were not able to fully meet your expectations during your recent visit but we encourage you to reach out to us directly prior to your next visit and we will ensure that your stay is exceptional. If given the opportunity I am more than willing to speak with you further about your recent stay. Thanks, Chris Budhu

1
Partner Couples

I was very unhappy with my time spent at dream hotel. I was expecting it to be a top notch hotel. The fridge didn’t work upon arrival. They didn’t clean my room for most of the weekend. I went on to explaining how unsatisfactory my time staying at the hotel was to the hotel manager and he was combative towards me. Workers at the hotel were saying that the hotel hadn’t been open in a full year and they weren’t maintaining the building properly during the time it was closed. So when they opened up they just threw people into rooms that probably haven’t been checked or looked at in over a year. I felt like I got robbed. Terrible experience

By on Jul 7, 2021

Review comment responded on Jul 7, 2021

Good morning, I am terribly apologetic to hear about your unsatisfactory stay here at Dream Downtown. I would love to speak with you more about your stay at your earliest convenience.

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