lost power for two hours without warning or compensation. Telephone did not work the entire stay tried to call and email before arrival and no one answered the phone nor responded to email
I booked an overnight stay here 3 month ago to easy my AM overseas flight. Due to covid issues, my flight was canceled and I didn’t need the room. They refused to refund me, even though I wasn’t even in the country. I tried through Orbitz as well as direct contact and was told my room is non refundable. Zero compassion for Covid hardships, and would rather just take a persons money. I planned on using this hotel a lot in the future and would have spent a lot more but they’re a bunch of crooks and I’ll never return.
Hotel has a cool design but sleeping experience was not good. The room was hot and the minibar light was so bright that it lit up the room. I didn’t sleep more than two hours.
This hotel is definitely worth a stay! The room was small but very well laid out -- and the view was amazing. We had a view of the terminal runway. The lobby area was very fun - stylish and you felt like you were back in time. Touring Connie was a highlight, fun to have a drink on the plane. The pool had a great view, however the heat was not working so we were not able to swim. We had dinner at the restaurant -- the staff was amazing (esp. the manager who ensured that we got a great table) and the food was very good. Be prepared to spend a few bucks on drinks and food. We did not use the gym, but walked through it and it had tons of great equipment. Some of the general areas were not super clean - the carpet was worn and stained and needed to be vacuumed. However, the room felt very clean so I wasn't concerned at all. Check on the exhibit rooms at the terminal 5 side of both skyways - the Howard Hughes desk, Eero Saarinen studio, 1962 living room.
Dirty
Retro atmosphere. Limited food options, but sufficient for breakfast.
This is mostly a great hotel. I love the fact the building was repurposed rather than demolished. The interior is interesting with great reproduction artwork but it sometimes difficult to navigate. On the plus side, the rooms are well designed, not overly furnished, the baths are large and bright, the linens are exceptional, the bed extremely comfortable, and the glassware a nice surprise. On the negative side, the view of the road was a disappointment, there were no trash pails in the room, no coffee/tea maker, and only one tiny square of soap. That does not indicate eco-friendly to me, it screams cheap and at the prices charged I want to be able to make a cup of tea at 3 AM without having to go all the way downstairs to the lobby; I also don’t want to pile my trash on the desk. The food hall staff are all very friendly and the restaurant staff are excellent and so is the food. It is well worth the time and money to have dinner here. Front desk staff seem harried and stiff and not particularly welcoming. But that may be because the hotel seems to be over run (on my visit) with day visitors who are able to buy a pass to use the facilities. I went to the roof but it was over crowded with pass visitors. I wonder how the limited hotel staff are able to monitor day guests and this seems a security issue to me. Lastly, there were no cabs available when I was leaving and not enough bell men to handle the guests. I am glad I visited but probably will not return.
Clean, nice, historic, cool, fun & interactive (Twister room, red cars to play in) well done! Best part... do not have to leave JFK airport, easy walk from baggage claim to hotel- 10 stars!!!
I always check in here in between flights especially on overnight lay overs. . As always, very clean. I enjoyed my stay again like the usual.
The TWA hotel is a great experience. Very cool and a must do!
My room I’m guessing was below floor level and the whole stay I did not have phone service unless I was on wifi
It was so unique and beautiful! I felt like I stepped back in time with the exception of the prices !
The hotel is beautiful and unique. Great airport views from the room. The bed is comfortable. I was going to get a drink at a portable bar in the lobby. I was told you have to make a food purchase to buy a drink or buy a drink in the food court. I went to the food court and they don't sell alcohol there. Disappointing.
Located in Queens, TWA Hotel at JFK Airport is within a 15-minute drive of popular attractions such as Resorts World Casino and Arthur Ashe Stadium. This 512-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a conference center. It's connected to the airport in central Jamaica, and a short drive from Aqueduct Racetrack and Forest Park.
Enjoy dining at one of 2 onsite restaurants including The Sunken Lounge, which specializes in American cuisine.
Guests can expect free WiFi and 55-inch LCD TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers. Other amenities include free international calls, free long-distance calls, and free local calls. Housekeeping is available once per stay.
At TWA Hotel at JFK Airport, guests have access to an outdoor pool, free WiFi in public areas, and a conference center. Valet parking is available for USD 40.00 per day. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include coffee/tea in a common area and express check-in.
lost power for two hours without warning or compensation. Telephone did not work the entire stay tried to call and email before arrival and no one answered the phone nor responded to email
I booked an overnight stay here 3 month ago to easy my AM overseas flight. Due to covid issues, my flight was canceled and I didn’t need the room. They refused to refund me, even though I wasn’t even in the country. I tried through Orbitz as well as direct contact and was told my room is non refundable. Zero compassion for Covid hardships, and would rather just take a persons money. I planned on using this hotel a lot in the future and would have spent a lot more but they’re a bunch of crooks and I’ll never return.
Hotel has a cool design but sleeping experience was not good. The room was hot and the minibar light was so bright that it lit up the room. I didn’t sleep more than two hours.
This hotel is definitely worth a stay! The room was small but very well laid out -- and the view was amazing. We had a view of the terminal runway. The lobby area was very fun - stylish and you felt like you were back in time. Touring Connie was a highlight, fun to have a drink on the plane. The pool had a great view, however the heat was not working so we were not able to swim. We had dinner at the restaurant -- the staff was amazing (esp. the manager who ensured that we got a great table) and the food was very good. Be prepared to spend a few bucks on drinks and food. We did not use the gym, but walked through it and it had tons of great equipment. Some of the general areas were not super clean - the carpet was worn and stained and needed to be vacuumed. However, the room felt very clean so I wasn't concerned at all. Check on the exhibit rooms at the terminal 5 side of both skyways - the Howard Hughes desk, Eero Saarinen studio, 1962 living room.
