Pay to park. No on site restaurant and it was hard to tell that it wasn’t open
The rooms were fairly clean, but the hallways could use some cleaning,additionaly the halls had a constant smell of weed eminating every time you would leave your room, THAT needs some attention
First off it’s extremely dirty, the room has junk on the floors all over, second we heard a buzzing noise all night long in our room. Worst though we missed our airport shuttle because they leave 5 mins early we have a 8AM shuttle departure to the airport and the front desk lady tells me “they leave 5 minutes early” well then why wouldn’t someone tell me that or call my room because I had to schedule the 8AM so I walked down exactly at 8 not even a minute late! Terrible experience and I hate writing bad reviews.
We have a good stay and availability for food being provided to the room with safety. Excellent Stay. Thanks!
Staff were so nice. Rain shower in bathroom. Citrus soap.
There was a double booking of my room reservation. The first person at the guest desk was not helpful at all. She did not even offer welcome! She was insensitive to our problem.
Nothing was unique except how dirty it was! The lobby is crowded
I really dislike, when lot of rooms are available, but I get the room next to or in front of the elevator. It’s well known among my Indian American friends that if you are white you get a good room but if you are Asian or non white you will get the worst room, no matter what you paid. This is not acceptable
Perfect spot for a nights' stay before an international flight
It’s proximity to JFK airport and helpfulness of the staff
I was utterly disgusted with how dirty the room was to the point that I took pictures. If I could have received a refund and went to another hotel for the night I would have. There was so much dust in the room I could not keep my allergies under control witch kept me up all night. New food stains on the floor that clearly were not even attempted to be clean, dirt on the comforter, TV stand filthy, carpet not vacuumed property, bathroom dusty...... one of the worst rooms I have ever been in in my life. If my kids were not with me I would have absolutely made a big deal about it with management. Food was awful!!
There was nothing wrong with the hotel. Staff seemed to be spread just a bit thin in terms of the number of guests, both at the bar and when checking in. The staff were all friendly and helpful and the facilities seemed just a bit dated and worn, but clean. I thought this was a good value for what I paid on Orbitz but have stayed at many nicer Marriott properties.
Perfect location, close to the airport. The free shuttle service is also a perfect touch.
Located in Queens, Courtyard by Marriott New York JFK Airport is 2.8 mi (4.6 km) from Resorts World Casino and within a 10-minute drive of other popular attractions like USTA Billie Jean King National Tennis Center. This 166-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, a free airport shuttle, and a fitness center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 11 AM.
All 166 soundproofed rooms feature microwaves, refrigerators, and coffee makers. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free local calls, ironing boards, and desks are also available. Weekly housekeeping is available.
At Courtyard by Marriott New York JFK Airport, guests have access to a fitness center, free WiFi in public areas, and conference space. Valet parking is USD 25 per day if you plan to drive, or hop aboard the free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
Pay to park. No on site restaurant and it was hard to tell that it wasn’t open
The rooms were fairly clean, but the hallways could use some cleaning,additionaly the halls had a constant smell of weed eminating every time you would leave your room, THAT needs some attention
Dear Guest, all of us at Courtyard New York JFK Airport appreciate your four-star rating. We are glad you had an enjoyable stay and would love to see you again soon. Best Regards, Roman Babek, General Manager
First off it’s extremely dirty, the room has junk on the floors all over, second we heard a buzzing noise all night long in our room. Worst though we missed our airport shuttle because they leave 5 mins early we have a 8AM shuttle departure to the airport and the front desk lady tells me “they leave 5 minutes early” well then why wouldn’t someone tell me that or call my room because I had to schedule the 8AM so I walked down exactly at 8 not even a minute late! Terrible experience and I hate writing bad reviews.
Dear Chad, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Best Regards, Roman Babek General Manager
We have a good stay and availability for food being provided to the room with safety. Excellent Stay. Thanks!
Dear Guest, we are glad you had a great stay at Courtyard New York JFK Airport. Thank you for appreciating the efforts of our team in maintaining a clean and safe environment for our patrons. We thank you for your business and look forward to your next visit. Best Regards, Roman Babek, General Manager
Staff were so nice. Rain shower in bathroom. Citrus soap.
Dear Guest, thank you for the excellent rating and the kind review. We are thrilled to know you had a great stay and that you loved our friendly associates. We are also pleased to know you enjoyed our shower and liked the bathroom amenities. We hope to be your hotel of choice if another visit to our area is in your plans. Best Regards, Roman Babek, General Manager
There was a double booking of my room reservation. The first person at the guest desk was not helpful at all. She did not even offer welcome! She was insensitive to our problem.
Dear Guest, we appreciate you taking the time to leave a review regarding your stay at our hotel. We do apologize for the disappointing service you received from one of our front desk associates. Our team works hard to provide the best in customer service, and we are sorry we failed to do this for you. Please know that your concern will be discussed immediately, so they do not happen again in the future. Thank you for staying with us, and we hope to see you again on your next trip to the area. Best Regards, Roman Babek, General Manager
Dear Guest, thank you for rating your stay at Courtyard New York JFK Airport. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Best Regards, Roman Babek, General Manager
Nothing was unique except how dirty it was! The lobby is crowded
Dear Guest, thank you for your feedback. We sincerely apologize that the cleanliness of our hotel was not satisfactory. We appreciate you bringing this to our attention, and we want you to know we are already working to address it. We hope you will consider giving our hotel another chance to make a much better impression. Best Regards, Roman Babek, General Manager
Dear Guest, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Best Regards, Roman Babek, General Manager
Dear Guest, thank you for taking the time to review your stay. Although you were happy with the cleanliness of your room, we are sorry for the oversights you mentioned in the hallways. We will share your comments with our team to be more diligent moving forward. We hope to welcome you back soon. Best Regards, Roman Babek, General Manager