Staff were so nice. Rain shower in bathroom. Citrus soap.
There was a double booking of my room reservation. The first person at the guest desk was not helpful at all. She did not even offer welcome! She was insensitive to our problem.
Nothing was unique except how dirty it was! The lobby is crowded
I really dislike, when lot of rooms are available, but I get the room next to or in front of the elevator. It’s well known among my Indian American friends that if you are white you get a good room but if you are Asian or non white you will get the worst room, no matter what you paid. This is not acceptable
Perfect spot for a nights' stay before an international flight
It’s proximity to JFK airport and helpfulness of the staff
I was utterly disgusted with how dirty the room was to the point that I took pictures. If I could have received a refund and went to another hotel for the night I would have. There was so much dust in the room I could not keep my allergies under control witch kept me up all night. New food stains on the floor that clearly were not even attempted to be clean, dirt on the comforter, TV stand filthy, carpet not vacuumed property, bathroom dusty...... one of the worst rooms I have ever been in in my life. If my kids were not with me I would have absolutely made a big deal about it with management. Food was awful!!
There was nothing wrong with the hotel. Staff seemed to be spread just a bit thin in terms of the number of guests, both at the bar and when checking in. The staff were all friendly and helpful and the facilities seemed just a bit dated and worn, but clean. I thought this was a good value for what I paid on Orbitz but have stayed at many nicer Marriott properties.
Perfect location, close to the airport. The free shuttle service is also a perfect touch.
simply great and really awesome:Hi, I have no newspaper this week, so i'm fine this week. Of course we have tomorrow. See you. Jerry
The experience was pleasant. The room was clean and comfortable. There is affordable valet parking and a shuttle that runs to and from JFK.
Location is good only for JFK, very humble restaurant, no restaurants within walking distance. But rooms are clean and reasonably comfortable. Personal is great.
Not much to say, overall overpriced but no big negatives. After a two week stay in China we stayed here to rest up after a 14 hour Air China flight. All the hotels we stayed in in China were much much better. This hotel has a snack bar for a restaurant and nothing but other hotels nearby.
Located in Queens, Courtyard by Marriott New York JFK Airport is 2.8 mi (4.6 km) from Resorts World Casino and within a 10-minute drive of other popular attractions like USTA Billie Jean King National Tennis Center. This 166-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, a free airport shuttle, and a fitness center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 11 AM.
All 166 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free local calls, ironing boards, and desks are also available.
At Courtyard by Marriott New York JFK Airport, guests have access to a fitness center, free WiFi in public areas, and conference space. Valet parking is USD 25 per day if you plan to drive, or hop aboard the free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
Staff were so nice. Rain shower in bathroom. Citrus soap.
There was a double booking of my room reservation. The first person at the guest desk was not helpful at all. She did not even offer welcome! She was insensitive to our problem.
Dear Guest, we appreciate you taking the time to leave a review regarding your stay at our hotel. We do apologize for the disappointing service you received from one of our front desk associates. Our team works hard to provide the best in customer service, and we are sorry we failed to do this for you. Please know that your concern will be discussed immediately, so they do not happen again in the future. Thank you for staying with us, and we hope to see you again on your next trip to the area. Best Regards, Roman Babek, General Manager
Dear Guest, thank you for rating your stay at Courtyard New York JFK Airport. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Best Regards, Roman Babek, General Manager
Nothing was unique except how dirty it was! The lobby is crowded
Dear Guest, thank you for your feedback. We sincerely apologize that the cleanliness of our hotel was not satisfactory. We appreciate you bringing this to our attention, and we want you to know we are already working to address it. We hope you will consider giving our hotel another chance to make a much better impression. Best Regards, Roman Babek, General Manager
Dear Guest, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Best Regards, Roman Babek, General Manager
I really dislike, when lot of rooms are available, but I get the room next to or in front of the elevator. It’s well known among my Indian American friends that if you are white you get a good room but if you are Asian or non white you will get the worst room, no matter what you paid. This is not acceptable
Dear Valued Guest, Thank you for choosing to stay with us. Our brand, hotel, and staff stand firmly on inclusion, regardless of race, religion, or gender, so we appreciate your recent feedback. Your comments have been shared with our staff. Thank you. Best Regards, Roman Babek General Manager
Dear Guest, all of us at Courtyard New York JFK Airport appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Best Regards, Roman Babek, General Manager
Perfect spot for a nights' stay before an international flight
Dear Guest, thank you for your review of Courtyard New York JFK Airport. We are pleased that you enjoyed our friendly staff, comfortable rooms, and seamless check-in/check-out. We know how important a relaxing overnight stay is prior to a long international flight, and we are glad we made you comfortable. We hope you will choose us every time you find yourself in New York City. Safe Travels. Best Regards, Roman Babek, General Manager
Dear Guest, thank you for your fantastic rating! We are pleased you stayed at Courtyard New York JFK Airport and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Best Regards, Roman Babek, General Manager
It’s proximity to JFK airport and helpfulness of the staff
Dear Guest, thank you for staying with us at Courtyard New York JFK Airport. We are delighted to know you appreciated our location near JFK airport and our devoted staff. We appreciate the recognition of our efforts and look forward to welcoming you back. Best Regards, Roman Babek, General Manager
Dear Guest, thank you for the excellent rating and the kind review. We are thrilled to know you had a great stay and that you loved our friendly associates. We are also pleased to know you enjoyed our shower and liked the bathroom amenities. We hope to be your hotel of choice if another visit to our area is in your plans. Best Regards, Roman Babek, General Manager