3 BLOCKS AWAY FROM SUBWAY, CONVENIENT LOCATION, BUT DANGEROUS SURROUNDINGS. I WAS ROBBED IN MY ROOM. A BAG OF GIFTS DESAPPEARED.
The cleanliness
It was well kept, not the best area but ok
For the price, this new hotel served my needs. Comfortable bed, but in a very small room. Be prepared to walk several blocks in an industrial area - ie steel and iron factories, auto body shops, et al. The one saving grace was the 5 minute walk in the morning to Sanchez Luncheonette. GREAT food and inexpensive too! Nearby convenience stores are sketchy at best. I would not recommend this place to a single female.
Very happy with the service
It is new building but lots of lacking as a great hotel like no laundry, very small room and the bathroom also very small. No closet or microwave or iron. Also, no parking facility. I will not stay there with my family.
The bathtub was dirty. Didnt take a shower because I didnt carry my scrubbing bubbles and lysol to clean the shower floor. Extremely noisy. I was awaken by shouting 4:30 in the morning and when I checked out a 7 am i noticced the glass in the front of the store was busted. Location is in a pretty creely area. Hotel furniture was clean and modern.
Overall I enjoyed my stay. I just needed a place to lay my head. So I was not picky about the location. I commend them on the recent renovation. Looks appealing.
It’s a new hotel so they had a couple of kinks but nothing major. Booked a room with a king and that room was still under construction so we had 2 queens. A little disappointing. The beds and bedding was great! Facility is new. All of the female staff were so nice and friendly, especially the evening one! The phone did not work in the room and the tv quality was ok but not great. Still very satisfied with the stay!
Not bad for the price
Must first hotel in the world that does not have a luggage room, phone in room did not work, Tv room got jammed by some hotel guest and stopped working. Finally the surrounding area was full of drug addicts and dealers. And very dirty. I will never go back here again.
Quiet neighborhood near a leafy street. Close enough to Manhattan with a suburban feel. Staff are super friendly and went out their way to help me with my needs. The hotel is new a super clean. After a long day in Manhattan mid town grime, it so refreshing to clean hotel with clean super crisp sheets and a quiet neighborhood.
Front desk were So so friendly and welcoming!! I was a pleasure to stay ! Beautiful, clean and super comfortable bed! Highly recommend!!!!
Located in Queens within a mile (2 km) of Roosevelt Island, Capital Hotel is within a few miles (5 km) of 5th Avenue. This 87-room hotel welcomes guests with conveniences like free in-room WiFi, a 24-hour front desk, and a microwave in a common area.
43-inch TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers. Desks and wardrobes or closets are other standard amenities.
Guests of Capital Hotel enjoy free WiFi in public areas, microwave in a common area, and a vending machine. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include an ATM and a water dispenser.
3 BLOCKS AWAY FROM SUBWAY, CONVENIENT LOCATION, BUT DANGEROUS SURROUNDINGS. I WAS ROBBED IN MY ROOM. A BAG OF GIFTS DESAPPEARED.
Hey Theresa, We are sorry that we could not provide you with exceptional service during your stay. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
The cleanliness
Hey Latosha! Thank you so much for your kind words! We take great pride in giving the best experience possible to our guests and we look forward to seeing you again!
It was well kept, not the best area but ok
Hey James! Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We really appreciate your decision to stay with us! We hope to see you again soon!
For the price, this new hotel served my needs. Comfortable bed, but in a very small room. Be prepared to walk several blocks in an industrial area - ie steel and iron factories, auto body shops, et al. The one saving grace was the 5 minute walk in the morning to Sanchez Luncheonette. GREAT food and inexpensive too! Nearby convenience stores are sketchy at best. I would not recommend this place to a single female.
Hey Timothy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We assure you that we promote a safe environment so all our guests can have a comfortable stay at our hotel. We really appreciate your decision to stay with us! We hope to see you again soon!
Very happy with the service
Hey Rosa! Thank you so much for your kind words! We take great pride in giving the best experience possible to our guests and we look forward to seeing you again!
It is new building but lots of lacking as a great hotel like no laundry, very small room and the bathroom also very small. No closet or microwave or iron. Also, no parking facility. I will not stay there with my family.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are sorry that we were not able to provide you with exceptional service during your stay. We will be looking into the issues that you had during your stay and will be taking your suggestions into consideration to further improve our service. We do however have a breakfast area which has microwaves for all our guests which is available 24/7. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
The bathtub was dirty. Didnt take a shower because I didnt carry my scrubbing bubbles and lysol to clean the shower floor. Extremely noisy. I was awaken by shouting 4:30 in the morning and when I checked out a 7 am i noticced the glass in the front of the store was busted. Location is in a pretty creely area. Hotel furniture was clean and modern.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are sorry that we were not able to provide you with exceptional service during your stay. We will be looking into the issues that you had during your stay and will be taking your suggestions into consideration to further improve our service. We will investigate the issues that you faced in the room so that this incident is not repeated to any one else. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Overall I enjoyed my stay. I just needed a place to lay my head. So I was not picky about the location. I commend them on the recent renovation. Looks appealing.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are really happy to hear that you enjoyed our services! We hope to see you again soon!
Hey Monica! We are sorry that we could not provide you with exceptional service during your stay. We will investigate this matter as we take these matters very seriously. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.