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Recent guest reviews

Overall it was OK. But it could be cleaner. Parking was a bit inconvenient. Breakfast was good however the staff would sometimes remove it early.

It was nice. Close to the subway. Friwndly, accomodating staff.

Location is great, Staff is friendly and the breakfast is amazing. We loved the experience.

The breakfast staff were excellent. Sultana made us feel very welcome and couldn't do enough for us.

The sink in the room did't work. No water came out. The hair dryer kept falling off the wall. Only one garbage can was in the room.

Due to flight delays I booked this hotel because I was laid over in New York and they were very, accommodating with early check in as I was exhausted!

This is a great hotel to stay in for a multi day visit to NYC. It is close to subway station. The room was clean and updated, and it included a full breakfast with hot foods to choose from. A great value!

The breakfast is / was outstanding, especially the gentleman who took care of everything. He gave us his card bur i misplaced it :( He was amazing and the quantity of breakfast variety is just outstanding. I have been a BW member for years and Long Island is the best hotel i have been so far. Thank you again!

hotel is pretty good, clean room, helpful staff, good breakfast and wifi, good location, very close to subway

Super convenient location to subway. My son and I were I town for a Mets game. It was very easy to get to Citi Field and Manhattan from hotel. Clean, comfortable room. Water pressure in shower was great!! Friendly, helpful staff. The breakfast spread was very nice...lots to chose from, perfect for the kids. My only con was no places close by to grab a bite but the front desk provided several options of restaurants that deliver.

Great location, only 5 minute subway ride into Manhattan. Good breakfast. Staff is friendly and helpful. Reasonably priced alternative to staying in Manhattan.

Very friendly and accommodating staff. Walls were a bit thin but it depends on who is next to you.

Great room, awesome bed and breakfast and excellent window view of the city! Great prices comparing to other hotels that don’t offer breakfast!

Muy agradable para dormir y cerca de Manhattan. El personal es muy amable y el desayuno delicioso. Las habitaciones muy limpias. Lo unico es que la calefaccion es un poco vieja y suena muy duro.

El desayuno no estuvo muy bueno. Y tuve varios problemas con la habitación

21st Street Long Island City NY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Fitness center
  • 24-hour business center

Located in Queens, Best Western Plus Plaza Hotel is within a few miles (5 km) of popular sights such as Memorial Sloan-Kettering Cancer Center and 5th Avenue. This hotel has 119 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and a fitness center.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 9:30 AM.


Rooms

All 119 rooms feature refrigerators, coffee makers, and free local calls. Guests can expect 32-inch plasma TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include safes, ironing boards, and desks.


Property features

Guests of Best Western Plus Plaza Hotel enjoy a fitness center, free WiFi in public areas, and a 24-hour business center. Self parking is available for USD 25 per night. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, free newspapers, and a TV in a common area.

Room options

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

2 Double Beds | Sleeps 4

Suite, Multiple Beds, Non Smoking (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Plus Plaza Hotel

Everyone (14) Family (2)
5
Everyone

By on Apr 13, 2020

Review comment responded on May 25, 2020

Dear Guest, Thank you for the great rating. It shows us your stay was an excellent one. It was our pleasure to serve you and we look forward to another opportunity. Best regards, Stephanie

3
Everyone

Overall it was OK. But it could be cleaner. Parking was a bit inconvenient. Breakfast was good however the staff would sometimes remove it early.

By on Jan 31, 2020

Review comment responded on Feb 4, 2020

Thank you for choosing Best Western Plus L.I.C. We want to humbly apologize for any inconviences that you may have experienced. We hope this does not deter your decision to saty here again. Thank you Sade, Front Desk

5
Friends

It was nice. Close to the subway. Friwndly, accomodating staff.

By on Dec 20, 2019

Review comment responded on Dec 20, 2019

Dear Valued Guest, Thank you for such a wonderful review. It is extremely important that all our guests have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodations. Come visit us again soon! Best Regards, Best Western Plus Plaza

5
Family with small children Family

Location is great, Staff is friendly and the breakfast is amazing. We loved the experience.

By , from Boston on Nov 23, 2019

Review comment responded on Nov 23, 2019

Dear Michelle, Thank for taking the time to give us a review. Our location and proximity to the metro / subway is one of the best we have to offer. We are 3 min walk to the station. The train that runs is the F LINE which runs express in Manhattan. Stopping at every major station like Rockefeller Station, Bryant Park ( Times Square 42nd St) , etc. In 2 stops you will be in the Upper East Side of Manhattan where Central Park Zoo is located, 4 stops and you are in Midtown Manhattan in Times Square. We hope these will help our future guests in choosing to stay with us. Come visit us again soon. Sincerely, Best Western Plus Plaza Hotel

4
Family

The breakfast staff were excellent. Sultana made us feel very welcome and couldn't do enough for us.

By on Aug 26, 2019

Review comment responded on Aug 27, 2019

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Best Western Plus Plaza Hotel

4
Friends

The sink in the room did't work. No water came out. The hair dryer kept falling off the wall. Only one garbage can was in the room.

By on Jun 14, 2019

Review comment responded on Jun 18, 2019

Dear Guest, Thank you for taking the time out to write about your experience. We apologize that your stay was not satisfactory, and we hope that as we improve our overall services and amenities you and all future guests will enjoy their stay much more. Sincerely, Stephanie Best Western Plus Plaza

5
Everyone

By on Feb 7, 2019

Review comment responded on Apr 1, 2019

Dear Valued Guest, Thank you for your feedback. Sincerely, Best Western Plus Plaza Hotel

5
Everyone

Due to flight delays I booked this hotel because I was laid over in New York and they were very, accommodating with early check in as I was exhausted!

By on Jan 25, 2019

Review comment responded on Jan 31, 2019

Thank you

5
Everyone

By on Jan 15, 2019

Review comment responded on Jan 17, 2019

thx

5
Everyone

This is a great hotel to stay in for a multi day visit to NYC. It is close to subway station. The room was clean and updated, and it included a full breakfast with hot foods to choose from. A great value!

By on Dec 25, 2018

Review comment responded on Dec 26, 2018

Dear Guest, Thank you for such a wonderful review. It is extremely important that all our guest have a comfortable and satisfactory stay. We hope that future guests find your review very helpful in choosing their next great accommodation. Come visit us again soon! Best Regards, Best Western Plus Plaza

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