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Recent guest reviews

Great customer service

The facility was great. The staff both of them weren't very professional.

Nice room. Clean.

Not much.

Restaurant service was extremely slow and lazy. Fire alarm went on in the middle of the sleep cutting short our limited resting time.

The sink in our room was clogged. Check in was a disaster! We waited an hour - it was terrible

Definitely over priced. With this price, you can get a great hotel in downtown Manhattan. I'm surprised about the rating of this hotel is so high perhaps the worse hotel I've had in orbitz. The chair has stain on it. The body wash bottle was half empty. Lights were broken. Lobby is chaotic and crappy. Area is bad.

Highly recommend! Clean room, helpful staff, and big TV

I was not impressed. Property was dirty and carpet smelled.

Great Location . Good staff. No dislike

I was charge for 2 rooms. I had one room.

Good!

138-10 135th Ave Jamaica NY

Hotel highlights

  • Free WiFi in rooms (speed: 25+ Mbps) and in public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in Queens, Crowne Plaza JFK Airport New York City, an IHG Hotel is 2.5 mi (4.1 km) from Resorts World Casino and within a 10-minute drive of USTA Billie Jean King National Tennis Center. This 3.5-star hotel welcomes guests with 335 rooms and conveniences like a 24-hour gym, free in-room WiFi, and free self parking.


Dining

This hotel serves as home to a lobby lounge, along with a restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service. Start each morning with to-go breakfast, available for a fee from 6:30 AM to 11:30 AM.


Rooms

37-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Other amenities include refrigerators, coffee makers, and safes. Housekeeping is available on request.


Property features

Crowne Plaza JFK Airport New York City, an IHG Hotel features a 24-hour gym, free WiFi in public areas, and conference space. Onsite parking is available, both free self and paid valet parking (USD 25.00 per day)—also useful is a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.

Room options

Standard Room, 1 King Bed, Accessible (Mobil Roll Shower)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible (Comm)

1 King Bed | Sleeps 2

Standard Room

1 Twin Bed | Sleeps 2

Junior Suite, 1 King Bed (High Floor)

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza JFK Airport New York City, an IHG Hotel

Everyone (54) Couples (14) Family (31)
1
Everyone

By on Jun 16, 2023

5
Everyone

By on May 29, 2023

Review comment responded on May 31, 2023

Dear Charlotte, Thank you for choosing Crowne Plaza JFK Airport New York City and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely, George Drepaul General Manager CHA

2
Everyone

By on Apr 7, 2023

Review comment responded on Apr 27, 2023

Dear Renee, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely, George Drepaul General Manager CHA

5
Family

Great customer service

By on Mar 28, 2023

Review comment responded on Apr 4, 2023

Dear Elena, Thank you for your recent stay at Crowne Plaza JFK Airport New York City and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to the Big Apple. Sincerely, George Drepaul General Manager CHA

5
Family

The facility was great. The staff both of them weren't very professional.

By on Mar 14, 2023

Review comment responded on Mar 15, 2023

Dear Angela, Thank you for the review of the Crowne Plaza JFK Airport New York City. We appreciate your rating and had a comfortable stay. We strive to provide thoughtful hospitality, and we regret to learn that you found this to be inconsistent. We will share your concerns with our team and hope to have the pleasure of welcoming you again so that we can make it up to you.Sincerely, George Drepaul General Manager CHA

4
Everyone

By on Feb 9, 2023

Review comment responded on Mar 27, 2023

Dear Shawn, Thank you for rating your pleasant experience at Crowne Plaza JFK Airport New York City. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to NYC!Sincerely,George Drepaul,General Manager CHA

4
Partner Couples

Nice room. Clean.

By , from Staten Island on Jan 17, 2023

Review comment responded on Jan 18, 2023

Dear Denise, Thank you for choosing Crowne Plaza JFK Airport New York City. We are glad to know you liked the excellent condition of your room. It is essential that our guests enjoy a relaxing environment, and we appreciate you highlighting the many positive aspects of your stay. We look forward to welcoming you back soon.Sincerely, George Drepaul General Manager CHA

2
Business Business

Not much.

By on Jan 12, 2023

Review comment responded on Jan 13, 2023

Dear Alan,We are very sorry that we did not deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us.Sincerely,George Drepaul,General Manager CHA

4
Partner Couples

Restaurant service was extremely slow and lazy. Fire alarm went on in the middle of the sleep cutting short our limited resting time.

By on Jan 8, 2023

Review comment responded on Jan 11, 2023

Dear Javier, Thank you for taking the time to share your feedback. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. We are also sorry for the service issues you encountered at the restaurant, and rest assured, we will review this with the appropriate individuals and take the necessary actions to elevate our service levels. We hope you will return to experience our hotel as we would have liked you to during this visit.Sincerely, George Drepaul, General Manager CHA

1
Family

The sink in our room was clogged. Check in was a disaster! We waited an hour - it was terrible

By on Jan 6, 2023

Review comment responded on Jan 8, 2023

Dear Nandita, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the inconvenience caused due to the concerns you outlined. We certainly understand how frustrating it can be when maintenance issues arise, and rest assured, we will review this appropriately to ensure we prevent such reoccurrences. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely, George Drepaul, General Manager CHA

Crowne Plaza JFK Airport New York City, an IHG Hotel

138-10 135th Ave, Jamaica, NY 11436
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