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Recent guest reviews

The room was clean and quiet, the bathroom and shower spotless, everything looks fresh and modern, I ordered dinner from the restaurant on the premises the food was passable they did not include the salad which was listed as included with the main dish beside that an overall a pleasant stay.

I like the customer service they provided. Very professional and rooms are very clean.

Service from staff was excellent tv in room didn’t work so they switched us to another room not to long after

At check-in, we were told the restaurant was closed - but that room service was available. We were also told a menu was in our room. We found no menu in the room and requested one from the front desk. A menu was sent up. "Room service" turned out to be delivery from an off-site kitchen. The menu was for another property, and we quoted a different hotel code from the menu (different from the Crowne Plaza). Our food took a couple hours to get to us - and we were charged for a beer that was not included in the meal.

It’s nice it’s clean and peaceful however without warning at 8 am they did a fire alarm check which was very disturbing. They ran the fire alarm check about two times. Other than that i would definitely recommend this hotel

Not clean and old hotel. I wouldn't stay there again. They have a shuttle to/from the airport which was a plus.

Fast internet, the bed was very comfortable. The staff was corteous. Overall a good experience.

We booked a room for 1 night. The staff was very pleasant and accommodating, rooms were clean and we had a good nights sleep (Loved the pillows). Great experience.

We chose the Crown Plaza because the property has a restaurant. We needed a place for dinner and breakfast. Dinner menu was nice plus they offered a buffet. Breakfast buffet was delightful. Staff was friendly and efficient. Frequent shuttles to JFK.

Somehow, someway, you MUST add more parking. That parking lot is way too small

It is UNSATISFACTORY to offer free parking and then not have any spaces available for your guests!!! The parking attendant offered no solution except sit in your car and wait. ( It was 10 PM) We eventually parked on a dangerous curve and were told we probably will have to come move it at some point. However the shuttle driver the next morning was professional and courteous as was the one that picked us up 4 days later. I would stay here again if flying out of JFK.

138-10 135th Ave Jamaica NY

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in Queens, Crowne Plaza JFK Airport New York City is 2.5 mi (4.1 km) from Resorts World Casino and within a 10-minute drive of other popular attractions like Flushing Meadows-Corona Park. This 3.5-star hotel welcomes guests with 335 rooms and conveniences like a 24-hour fitness center, free in-room WiFi, and free self parking.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 6 AM to noon.


Rooms

All of Crowne Plaza JFK Airport New York City's 335 rooms are air-conditioned and have an array of amenities, including iPod docks, refrigerators, and coffee makers. Guests can expect free WiFi and wired Internet, along with 37-inch flat-screen TVs and pay movies. Bathrooms have hair dryers and designer toiletries. Free newspapers, free bottled water, and safes are also available.


Property features

Crowne Plaza JFK Airport New York City features a 24-hour fitness center, free WiFi in public areas, and a conference center. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.

Room options

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Accessible, Non Smoking (HEARING)

1 King Bed | Sleeps 3

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 2

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza JFK Airport New York City

Everyone (60) Couples (10) Business (6) Family (17) Other (2)
5
Everyone

The room was clean and quiet, the bathroom and shower spotless, everything looks fresh and modern, I ordered dinner from the restaurant on the premises the food was passable they did not include the salad which was listed as included with the main dish beside that an overall a pleasant stay.

By , from New York, JFK on Jun 29, 2020

Review comment responded on Jul 1, 2020

Thank you for the kind review of your stay at Crowne Plaza JFK Airport New York City. We are glad to know overall you had an enjoyable time with us and that you were pleased with our accommodations. However, we are sorry for the issues you had with the food you ordered and will share your comments with our food and beverage team to see what went wrong. We appreciate your business and look forward to seeing you again soon. Sincerely, George Drepaul General Manager CHA

5
Everyone

By on Jun 24, 2020

Review comment responded on Jun 24, 2020

All of us at Crowne Plaza JFK Airport New York City appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, George Drepaul, General Manager CHA

5
Partner Couples Family

I like the customer service they provided. Very professional and rooms are very clean.

By , from New York on Jun 21, 2020

Review comment responded on Jun 22, 2020

Thank you for taking the time to share your impressions of our hotel. We are pleased to know that the service you received was exceptional and that you loved your clean accommodations. Our goal is for every guest to have a great experience, so we are delighted to know you thoroughly enjoyed your time with us. We will be sure to share your comments with the entire team. It was a pleasure having you at Crowne Plaza JFK Airport New York City, and we look forward to welcoming you back. Sincerely, George Drepaul, General Manager CHA

5
Partner Couples

Service from staff was excellent tv in room didn’t work so they switched us to another room not to long after

By , from New York on Jun 17, 2020

Review comment responded on Jun 18, 2020

Thank you for writing such a lovely review about your stay at the Crowne Plaza JFK Airport New York City. We strive daily to deliver service excellence, and your comments confirm that we are on the right track. Thank you once more for taking the time to recognize our team, and we look forward to welcoming you back to our hotel. Sincerely, George Drepaul, General Manager CHA

2
Family Partner Couples Family

At check-in, we were told the restaurant was closed - but that room service was available. We were also told a menu was in our room. We found no menu in the room and requested one from the front desk. A menu was sent up. "Room service" turned out to be delivery from an off-site kitchen. The menu was for another property, and we quoted a different hotel code from the menu (different from the Crowne Plaza). Our food took a couple hours to get to us - and we were charged for a beer that was not included in the meal.

By on Jun 2, 2020

Review comment responded on Jun 4, 2020

Thank you for your review of our hotel. We regret not meeting your expectations with our dining services. We are grateful for your comments, as we are always open to feedback that can enhance our guest experience. Moreover, please feel free to reach out to our front desk for any queries regarding the charges, as they will be happy to assist you. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future. Sincerely, George Drepaul, General Manager CHA

4
Partner Couples

It’s nice it’s clean and peaceful however without warning at 8 am they did a fire alarm check which was very disturbing. They ran the fire alarm check about two times. Other than that i would definitely recommend this hotel

By , from New York on May 31, 2020

Review comment responded on May 31, 2020

Tiaundra, thank you for being our guest at Crowne Plaza JFK Airport New York City, and we appreciate you recommending us to future travelers. We are happy to know you were satisfied with our clean property and relaxing environment. However, we regret the inconvenience and frustration caused due to the fire alarm. We value your feedback and hope to have the opportunity to make your next stay perfect in every respect. Sincerely, George Drepaul, General Manager CHA

2
Everyone

Not clean and old hotel. I wouldn't stay there again. They have a shuttle to/from the airport which was a plus.

By on May 25, 2020

Review comment responded on May 25, 2020

Thank you for being our guest. We are sorry you felt our property was lacking cleanliness. Although we do our best to make sure every area is well-maintained, we will work harder so as not to disappoint you in the future. On a positive note, we are glad to know you liked our shuttle service. Please come back and allow us an opportunity to make a better impression. Sincerely, George Drepaul, General Manager CHA

5
Family

Fast internet, the bed was very comfortable. The staff was corteous. Overall a good experience.

By , from Tunisia on Mar 9, 2020

Review comment responded on Mar 11, 2020

Amal, it is great to know you enjoyed your stay with us. Thank you for choosing to stay at Crowne Plaza JFK Airport New York City and highlighting our cordial staff and comfortable accommodations. We value your feedback and hope to be the hotel of your choice whenever you are in the area. Sincerely, George Drepaul General Manager CHA

5
Friends

We booked a room for 1 night. The staff was very pleasant and accommodating, rooms were clean and we had a good nights sleep (Loved the pillows). Great experience.

By on Mar 3, 2020

Review comment responded on Mar 6, 2020

Thank you for choosing Crowne Plaza JFK Airport New York City. We are glad to know how much you liked our comfortable pillows and the excellent condition of your room. Our goal is for every guest to have a great experience, so we are delighted to know you thoroughly enjoyed your time with us. We'll be sure to share your comments with the entire team. Thank you once more for staying with us; we appreciate your business! Sincerely, George Drepaul, General Manager CHA

4
Everyone

By on Feb 25, 2020

Review comment responded on Feb 25, 2020

Thank you for being our guest at Crowne Plaza JFK Airport New York City. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, George Drepaul, General Manager CHA

Crowne Plaza JFK Airport New York City

138-10 135th Ave, Jamaica, NY 11436
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