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Recent guest reviews

Good location and clean.

Stayed in an accessible room; shower knob was broken, no trash bags throughout room, outlets on nightstand not accessible due to shape of light fixtures, needs a microwave. Comfortable bedding.

Transportation was available around the clock.

Had to stay one night because of a delayed flight… No complaints. Very clean and modern with restaurants and bar. Shuttle service to and from airport. Would stay again

Good location in terms of getting to JFK Airport. Our hotel room smelled like someone had recently smoked cigarettes inside of it, which is never good.

It was a good experience in New York I did not have any problem just a parking was a little bit difficult but I enjoy my stay there

Very clean and vibrant rooms. Great staff. Wish there was more parking spots.

Needed a place to stay for the night on a long layover. Overall was just ok. The check-in took forever as there was an issue with the check-in system. We had reserved two rooms and while on the same floor were not close to each other. The water pressure in the shower was nonexistant. The shuttle was quite delayed to pick up. I usually expect more from an IHG property. For an overnight it was ok but honestly for the price I expected these small things to not be an issue.

not enough parking and i had to park on the street late at night.

We missed our flight so we stayed at the closest 3 star hotel. They have a restaurant downstairs. That was probably the only part I enjoyed. Staff wasn’t the nicest. Also I left my sunglasses and tried to reach out with no response.

Bed hard as a rock and had issue with television!!!

I like that the hotel is close to the airport, but I would rather not be in the middle of a neighborhood. The outside of the hotel does need some work, but the room was nice and the staff was wonderful.

I was only there for a night. Accommodations was okay, did not do much on my stay. However, staff was friendly and location was clean.

It was just ok

Stable appropriate level for professional travelers

138-10 135th Ave Jamaica NY

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in Queens, Crowne Plaza JFK Airport New York City, an IHG Hotel is 2.7 mi (4.4 km) from Resorts World Casino and within a 10-minute drive of other popular attractions like Flushing Meadows-Corona Park. This 3.5-star hotel welcomes guests with 335 rooms and conveniences like a 24-hour fitness center, free in-room WiFi, and free self parking.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with to-go breakfast, available for a fee from 6:30 AM to 11:30 AM.


Rooms

All of Crowne Plaza JFK Airport New York City, an IHG Hotel's 335 rooms are soundproofed and have an array of amenities, including iPod docks, refrigerators, and coffee makers. Guests can expect free WiFi and wired Internet, along with 37-inch flat-screen TVs and pay movies. Bathrooms have hair dryers and designer toiletries. Safes, phones, and ironing boards are also available.


Property features

Crowne Plaza JFK Airport New York City, an IHG Hotel features a 24-hour fitness center, free WiFi in public areas, and a conference center. Onsite parking is available, both free self and paid valet parking (USD 25.00 per day)—also useful is a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.

Room options

Room, 1 King Bed, Accessible, Non Smoking (Hear, Roll In Shwr)

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing)

1 King Bed | Sleeps 3

Standard Room

1 Twin Bed | Sleeps 2

Junior Suite, Non Smoking

1 Twin Bed | Sleeps 2

Guest reviews for Crowne Plaza JFK Airport New York City, an IHG Hotel

Everyone (53) Couples (14) Family (23)
5
Friends

Good location and clean.

By on Aug 1, 2021

4
Everyone

Stayed in an accessible room; shower knob was broken, no trash bags throughout room, outlets on nightstand not accessible due to shape of light fixtures, needs a microwave. Comfortable bedding.

By on Jul 19, 2021

Review comment responded on Jul 20, 2021

Thank you for your review of our hotel. We are happy you had an overall pleasant experience staying with us; however, we would like to apologize for the issues you encountered in your room. We have shared your concerns with the appropriate individuals and taken proper action. Thank you for choosing us, and we hope to have the opportunity to welcome you again soon. Sincerely, George Drepaul General Manager CHA

4
Family

Transportation was available around the clock.

By on Jul 16, 2021

Review comment responded on Jul 17, 2021

Thank you for choosing Crowne Plaza JFK Airport New York City. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had an outstanding stay. It is excellent to know you could take advantage of our complimentary shuttle service, a guest favorite! It was our pleasure serving you, and we look forward to our next opportunity to make your visit a great one. Sincerely, George Drepaul General Manager CHA

4
Everyone

By on Jul 14, 2021

Review comment responded on Jul 25, 2021

We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Crowne Plaza JFK Airport New York City. Sincerely, George Drepaul General Manager CHA

5
Family

Had to stay one night because of a delayed flight… No complaints. Very clean and modern with restaurants and bar. Shuttle service to and from airport. Would stay again

By on Jul 14, 2021

Review comment responded on Jul 15, 2021

We are very sorry about your unpleasant travel experience due to delayed flight at the airport. However, we are pleased to read that we were able to turn your difficult experience into a pleasant one with our comfortable accommodations and thoughtful shuttle service. We would love to have you back at Crowne Plaza JFK Airport New York City the next time your travels bring you this way. Sincerely, George Drepaul General Manager CHA

4
Everyone

By on Jul 7, 2021

Review comment responded on Jul 18, 2021

Thank you so much for the terrific rating regarding your stay at Crowne Plaza JFK Airport New York City. We hope you are already planning another trip our way. Sincerely, George Drepaul General Manager CHA

2
Partner Couples

Good location in terms of getting to JFK Airport. Our hotel room smelled like someone had recently smoked cigarettes inside of it, which is never good.

By on Jun 30, 2021

Review comment responded on Jul 1, 2021

Thank you for reviewing your stay. We are happy you liked our location. However, we want to apologize for any concerns which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area. Sincerely, George Drepaul General Manager CHA

5
Friends

It was a good experience in New York I did not have any problem just a parking was a little bit difficult but I enjoy my stay there

By on Jun 25, 2021

Review comment responded on Jun 26, 2021

Thank you for your recent stay at Crowne Plaza JFK Airport New York City and for posting such a generous review. It is a pleasure to know we exceeded your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to the Big Apple. Sincerely, George Drepaul General Manager CHA

2
Everyone

By on Jun 15, 2021

Review comment responded on Jun 26, 2021

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, George Drepaul General Manager CHA

4
Everyone

By on Jun 15, 2021

Review comment responded on Jun 26, 2021

We appreciate your gracious rating about your stay at Crowne Plaza JFK Airport New York City. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, George Drepaul General Manager CHA

Crowne Plaza JFK Airport New York City, an IHG Hotel

138-10 135th Ave, Jamaica, NY 11436
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