We stayed in room 1007. There was mold and mildew in the bathroom! Dust was alllllover the shades. The amount of grime built up in the corners of the bathroom (especially next to tub) was so gross. The vent in the shower was covered in dust. The carpet was dirty and stained. I will never stay here again or recommend this hotel to anyone. So disappointing.
Location is the best that this hotel can offer. Most of the receptionists are nice and helpful. The housekeeping people, when you call their office either nobody picks up the phone or busy line. The entire stay (6 days) our room was only cleaned 2 x and we have to request it via the receptionist. Otherwise, we enjoyed our stay and will stay again.
The rooms aren't terrible. They need to be revamped for sure. They are outdated and warn. The staff was always very friendly. There's quite alot that is within walking distance of the hotel.
We love the space that the larger rooms have to offer. We did not get the room we reserved, however, but we’re refunded the resort fee. There were parts of the room that definitely hadn’t been cleaned in a long time. The drapes had layers of dust and the dust in the bathroom was also very evident. Overall, the location and size of rooms was great.
Had to change room twice. First room had damaged bathroom door. Second room AC broken. Third room had mold in the bathroom on the ceiling and tiles. Decided to just stay in the third room. However, was surprised to find a massive cockroache in the bathroom on our last night. Carpet was very dirty and in poor shape. Opened a window for fresh air, however the seals were covered in mold. No air exchange in the room. Overall was very unhealthy conditions.
The shower head was broken so spent 20 minutes to unsuccessfully get it to stabilize so i could shower. They come extremely early to start knocking on your door to get you to check out. Which is annoying because you dont get full 24hr use of the riom, and they also have very high room seposit of $300. On top of paying a resort fee which is crazy!
Avoid if possible Super rundown, dirty everything from carpet to bathroom to furniture. Put $300 deposit on my card and extra $40.17 resort fees - seriously, with this kind of room condition, how can you call this place a “resort”?! Stay away, far far away please and don’t spend your money here!
Hotel was very dirty and run down. We got a “complimentary upgrade” to a larger room upon checkin. I’m sure that was to hopefully keep us from complaining about the condition of the hotel. The carpet was so dirty we wore shoes the entire time. Lots of hair in the bathroom. Chewed candy on the table. Bare walls, minimal furniture. Overpriced for what you get. Stay somewhere else.
The suite that we stayed at needs a lots of updates.
The rooms looked nothing like the pictures. Small, dark, crowded. The AC barely worked and as it was in the 90s during our stay the room never went below 75. The shower head smelled of mold and when I looked at it, it actually had black mold in the head. The location was amazing though! Close to everything but I wouldn’t stay here again because of the room conditions. The staff was pleasant and quick, the rooms are just in bad shape and the ac hardly works which didn’t bode well for us when it was really hot in the city. Beds were hard, small (thought I booked queens but booked double beds) and “kitchen” had no silverware, 2 plates, 4 cups.
The property was well located within the Manhattan area and everything was within walking or bus distance. The subway stations were close by. Great staff and very helpful. I would recommend changing out the ACs as it had issues working. Overall I recommend this property to friends and family
Centrally located but the rooms were showing a lot of disrepair and the bathrooms had permanent stains on the sink. Only stay if you need an inexpensive option.
The hotel was very convenient to all the places we wanted to visit in NYC. Dining places abound. The hotel staff was friendly and professional. The hotel premises are clean. The lobby was presentable.
Tiny and awful
Great location. Quick check-in and check-out. But the rooms are not clean. It seems that the carpeting has not been vacuumed for months. We also found hairs in the shower. With a bit more cleaning it would be a great place to stay!
Room was extremely dirty. The carpet was stained and not vacuumed. The tables in the room were dusty and had dried white liquid on it that clearly wasn’t wiped down. The air conditioner was filthy so much so that the shade above it was covered in dust and dirt probably from the unfiltered air that was coming from the unit. The bathroom had hair on the floor from the previous visitors and black mold on the walls. Checking in was slow and upon arrival at 5 we were told that our room was “pending” meaning it wasn’t available even though check in starts at 3. When leaving we requested a Taxi to pick us up to take us to the airport. Our Taxi never arrived and we ended up having to get our own Taxi.
location is great for airport travel and getting around midtown but check in took forever, hall reeked of weed, could hear everything happening in other rooms yet the sheets were clean and mattresses were decent
Located in Manhattan, Stewart Hotel is within a 5-minute walk of Macy's and within 15 minutes of other popular attractions like Herald Square. This 610-room hotel has conveniences like a restaurant, a 24-hour gym, and a 24-hour business center.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 7 AM to 10 AM.
40-inch Smart TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free weekday newspapers, and laptop-compatible safes.
Stewart Hotel offers a 24-hour gym, meeting rooms, and a 24-hour business center. Parking is available for USD 75 per night (USD 85 per night for valet parking), and there's also an area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include express check-out, free newspapers, and laundry facilities.
We stayed in room 1007. There was mold and mildew in the bathroom! Dust was alllllover the shades. The amount of grime built up in the corners of the bathroom (especially next to tub) was so gross. The vent in the shower was covered in dust. The carpet was dirty and stained. I will never stay here again or recommend this hotel to anyone. So disappointing.
Location is the best that this hotel can offer. Most of the receptionists are nice and helpful. The housekeeping people, when you call their office either nobody picks up the phone or busy line. The entire stay (6 days) our room was only cleaned 2 x and we have to request it via the receptionist. Otherwise, we enjoyed our stay and will stay again.
Thank you for taking the time to share your 4/5 review with us, Fara.We're thrilled to hear you had such an enjoyable experience with us and loved our ideal location. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon. Thank you again.Xerxes CursetjiGeneral Manager
The rooms aren't terrible. They need to be revamped for sure. They are outdated and warn. The staff was always very friendly. There's quite alot that is within walking distance of the hotel.
Thank you for sharing your thoughts with us, Daniel.We appreciate the time you've taken to leave us your feedback and we're glad you enjoyed our ideal location and friendly staff. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns regarding the condition of our rooms moving forward. We want to make sure those missteps are erased for our future guests.Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know.Xerxes CursetjiGeneral Manager
We love the space that the larger rooms have to offer. We did not get the room we reserved, however, but we’re refunded the resort fee. There were parts of the room that definitely hadn’t been cleaned in a long time. The drapes had layers of dust and the dust in the bathroom was also very evident. Overall, the location and size of rooms was great.
Thank you for the 4/5 rating, Trisha!We're happy you had a pleasant stay with us and appreciated our spacious rooms and amazing location. It's unfortunate you had such challenges with our cleanliness and reservation system. We'll address your concern with our management team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!Xerxes CursetjiGeneral Manager
Had to change room twice. First room had damaged bathroom door. Second room AC broken. Third room had mold in the bathroom on the ceiling and tiles. Decided to just stay in the third room. However, was surprised to find a massive cockroache in the bathroom on our last night. Carpet was very dirty and in poor shape. Opened a window for fresh air, however the seals were covered in mold. No air exchange in the room. Overall was very unhealthy conditions.
We appreciate the feedback, Tom.We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.Xerxes CursetjiGeneral Manager
The shower head was broken so spent 20 minutes to unsuccessfully get it to stabilize so i could shower. They come extremely early to start knocking on your door to get you to check out. Which is annoying because you dont get full 24hr use of the riom, and they also have very high room seposit of $300. On top of paying a resort fee which is crazy!
We appreciate the feedback, Melanie.We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that our fixtures didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with the appropriate members of our team moving forward.We hope you give us another opportunity to share a more positive experience with you soon.Xerxes CursetjiGeneral Manager
Avoid if possible Super rundown, dirty everything from carpet to bathroom to furniture. Put $300 deposit on my card and extra $40.17 resort fees - seriously, with this kind of room condition, how can you call this place a “resort”?! Stay away, far far away please and don’t spend your money here!
We appreciate you taking the time to share your concerns with us, Chan.We're disappointed that your experience with us was anything less than ideal and that there was confusion regarding your billing. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations, and that your room wasn't refreshed properly. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our management and housekeeping teams so that we may improve moving forward.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.Xerxes CursetjiGeneral Manager
We appreciate you taking the time to share your concerns with us, Shelly.We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality, cleanliness and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.Xerxes CursetjiGeneral Manager