The absolute ONLY reason to stay at this hotel is the location! The room is the size of a shoebox, and the layout is terrible! And our room was dirty and looked like it hadn’t been vacuumed/swept in quite some time.
Everything was fine.
The check in line was very long, the lobby was very crowded, I’m very disappointed with the check-in service.
Everything about this hotel was good. Unfortunately our room was shower for handicapped persons. Its called, Classy 2 queens but with shower not having border on floor, it always felt like im stepping into puddle. Then i had to waste towels to get extra water out. Other then that, room was fine.
So close to Times Square!
Loved the location, dining choices and the art deco touches in the building. Didn't think the "terrace" was worth it, though. It was only about 18" wide and looked out on a small section of 46th St, Security had to come in to unlock the door/window access when we first checked in, and we couldn't lock and unlock it as we wished without calling for assistance because the deadbolt lock didn't work, only the keyed lock did.
Loved hotel will come back
Overall very disappointing experience. The worst room in the hotel for $450.00. Carpet dirty. And noise.... being next to Time Square and having poor windows sound insulation , no much sleep. Old, smelly, and noisy air-conditioning unit.
Very good location
Right off Times Square super convenient location. Walk to broadway shows. There were 3 breakfast restaurant options for grap and go. Absolutely loved Crave
We can walk to time square in 1 minute. Good breakfast and very secure
The lobby was nice and generally well staffed. We liked the grab and go breakfast option. Our room was clean but in need of repair. The toilet broke the first night. That was fixed quickly. It then jammed and made terrible sounds twice again until we flushed the handle multiple times. The shower backed up and wouldn't drain. It was not fixed the first time nor the second. The third time it drained for a while but would intermittently back up. The air conditioner barely kept the room cool running 24/7. The biggest disappointment was the "mansplainjng" I had to put up with when explaining that the tub didn't drain. I was told by both the first and second repair person how to work the stopper. I explained to both I unscrewed it fully to let it drain but it still backed up. One told me that "it's ok - you got a long way before it overflows the sides." The other asked how long of showers was I taking? I told him just long enough to wash my hair. When the second left, he asked me in a snarky tone if he should tell his supervisor anything. I said that I just wanted to take a shower without standing ankle deep in dirty water. There was a crack in the tub that was poorly repaired and some gouges in the doors and walls that were cosmetic but would look better patched.
Deceiving, gives vouchers for breakfast. Gives menu, then twlls you that menu is not for vouchers, little selection. No coffee pot in room, then charges $6.00 for old coffee. Refused to make fresh. Bed platform on a slant.
I paid for a room with two queen bed and I got one bed, no money was reimbursed and they said they didn’t have availability at the time to get me the room that I paid for. At least very unprofessional
AC wasn’t cooling for 2 days and finally moved us on our last night after numerous times of us calling and them sending staff to fix the problem to no avail. Restroom has no room to move around will never stay here again
Positive: Location, Location, Location...also access to dining. Negative: Bathroom was too small and outdated; noise from building across the street; no in-room coffee machine or even a bottle of water; early check-in is $89 (many will allow early check in if the room is ready with no additional fee). Although there are kiosks to do self check-in, the line the check in at the reservation desk is usually a wait.
Located in Manhattan, Hotel Edison Times Square is next to popular attractions like Times Square and Broadway. This 810-room, 4-star hotel has a 24-hour gym along with free in-room WiFi and a 24-hour business center.
Start your day off right with a free on-the-go breakfast, served each morning from 7:30 AM to 11:00 AM. Enjoy dining at one of 2 onsite restaurants including Bond 45, which specializes in Italian cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include iPod docks, free local calls, and safes.
Renovated in 2017, Hotel Edison Times Square offers a 24-hour gym, free WiFi in public areas, and a conference center. Transportation is made easy with an area shuttle. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and express check-in.
The absolute ONLY reason to stay at this hotel is the location! The room is the size of a shoebox, and the layout is terrible! And our room was dirty and looked like it hadn’t been vacuumed/swept in quite some time.
Everything was fine.
Dear John,We really appreciate you taking some time to review our hotel and we are glad that your stay with us went well. We hope to serve you in the future and will strive to truly uplift your experience from average to exceptional. Please keep us in mind for your next visit. We look forward to welcoming you again to the Hotel Edition. Best regards,Riya TiwariGuest Relations Ambassador
The check in line was very long, the lobby was very crowded, I’m very disappointed with the check-in service.
Dear Wei, Thank you for your recent review of our property. It saddens us to read that your experience with us did not meet your expectations and for this we sincerely apologize. We pride ourselves on our friendly and efficient service, yet we have disappointed you on this occasion. Please know that we take all guest feedback to heart and as an opportunity for improvement. We do hope that you can give us another opportunity and return to the Hotel Edison for a future visit, where we will work hard to make sure the quality of your stay is much improved. Best Regards, Kezia E. Hartono Guest Relations Ambassador
Everything about this hotel was good. Unfortunately our room was shower for handicapped persons. Its called, Classy 2 queens but with shower not having border on floor, it always felt like im stepping into puddle. Then i had to waste towels to get extra water out. Other then that, room was fine.
Dear Victoria,We thank you for staying at the Hotel Edison and are thrilled to know your stay exceeded your expectations! Thank you for the positive comments regarding the staff and the great location of the hotel. Thank you for recognizing our staff as they work hard to make sure every guest has a wonderful stay. We look forward to seeing you during your next stay in New York.Best,Rashawn ParrisGuest Relations Ambassador
So close to Times Square!
Dear Lisa,Thank you for choosing Hotel Edison for your recent visit to the area! We are delighted to know that you are satisfied with our accommodation. Your recommendation to fellow travelers is most appreciated, and it is always a pleasure to have you here with us! We hope to see you again in the future.Best Regards,Kezia E. HartonoGuest Relations Ambassador
Loved the location, dining choices and the art deco touches in the building. Didn't think the "terrace" was worth it, though. It was only about 18" wide and looked out on a small section of 46th St, Security had to come in to unlock the door/window access when we first checked in, and we couldn't lock and unlock it as we wished without calling for assistance because the deadbolt lock didn't work, only the keyed lock did.
Dear Suzanne,Thank you for taking the time to share your valuable feedback regarding your recent experience at Hotel Edison, and I know our future guests will find your comment useful. I am happy to hear that you love our historical building, location, and have such wonderful experiences with us. Please know that we take all guest feedbacks to heart and as an opportunity for improvement. It was our absolute pleasure to take care of you and your recommendation to fellow travelers is most appreciated. Seeing you again would mean the world, so we are looking forward to having you back here again, soon.Best Regards,Kezia E. HartonoGuest Relations Ambassador
Loved hotel will come back
Dear Anita,Greetings from Hotel Edison and I trust you are well. I would like to thank you for taking time and sharing with us your feedback. We are truly glad to know that you liked our hotel, and you enjoyed your stay which motivates us to make every guest as happy as you were. Your recommendation to fellow travelers is most appreciated. Seeing you again would mean the world, so we look forward to seeing you again soon!Best Regards,Kezia E. HartonoGuest Relations Ambassador
Overall very disappointing experience. The worst room in the hotel for $450.00. Carpet dirty. And noise.... being next to Time Square and having poor windows sound insulation , no much sleep. Old, smelly, and noisy air-conditioning unit.
Dear Zdenko,I do apologize for the inconvenience that you experienced with our hotel and how it impacted your stay with us. I can assure you that I have shared your comments with the Team and we will make the necessary improvements. We respect your right to choose alternate accommodations in the future. We do hope that you can give us another opportunity and return to the Hotel Edison for a future visit.Best,Rashawn ParrisGuest Relations Ambassador
Very good location
Dear Alla,Thank you for spending your valuable time to rate us. We are truly glad to hear that you loved our hotel location and enjoyed your stay. It was our absolute pleasure to take care of you. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Thank you for choosing Hotel Edison and we look forward to welcoming you back whenever your travel brings you to New York.Best Regards,Kezia E. HartonoGuest Relations Ambassador
Dear Chelyncia, Thank you very much for your feedback and the additional gold stars. We are sorry to hear that you did not find the overall stay to your satisfaction, and it is through feedback such as yours that we are able to see various aspects of the property from the guests’ viewpoints. We hold ourselves to a higher standard, we will most certainly take your feedback on board and shared your comments with the team where we will make necessary improvements as well as correcting the other issues highlighted. However, I am happy to hear that you loved our hotel location. On your next visit, I would love to show you the other room types we have and see if there is one that fits your needs better. It was our absolute pleasure to take care of you, and we do hope that you will give us another chance to earn your trust where we will work hard to make sure the quality of your stay is much improved. Best Regards, Kezia E. Hartono Guest Relations Ambassador