Skip to main content
Beginning of main content

The Lucerne Hotel

4.0 out of 5.0

Recent guest reviews

I was comfortable here, but the facilities need updating. The overall effect is a little dreary. That said I appreciated getting a quiet room, and that there was enough overhead and side lighting to actually see everything in the room (lack of adequate lighting is so often a problem). There should be a mirror in the room, in addition to the bathroom mirror, and my hair dryer (a very small one) only worked intermittently. The bathtub faucets didn't operate well. But the room was comfortable.

I don’t mind small rooms but the bathroom is out of date and dark, outlets inconvenient and tv old.

We were looking for a hotel that was located in a pleasant neighborhood, but still was reasonably connected by transportation to downtown.

My husband and I are repeat guests without hesitation. Service is very personable is on nights when the hotel is super busy and fully booked. We've stayed in a variety of rooms over the last two years and while we may have our favorite room type, all are clean, well-kept and well appointed.

Quaint hotel on the UWS conviently located near the attractions and best restaurants. Within walking distance to subways

My stay was only overnight , while my Husband was having a procedure in Hospital. Stay was very nice, We will be back again.

Checked into my room on my first night at about 11:30pm. Very tired after an exciting day in NYC. Reached for the remote to turn on TV, and after looking everywhere there is no remote. Called front desk to ask them to bring up a remote which they did. This remote did not work. Called again to ask for another remote. Next morning went to turn on the water for a shower. Water worked fine with great water pressure, but I could not turn the knob in the middle to switch to shower mode. Left/right/push/pull did not work. Mentioned to front desk, who said they would send engineering up to check this problem while I was out. While I am telling this story ( can not turn knob for shower) the manager keeps saying that this doesn't make sense, that I can't turn the knob to get the shower to work. Which was bizarre, and not what you are expecting to hear when reporting a problem. He also adds that he has stayed in many different hotels and has always been able to turn the shower knobs, really???? That's what you are going to say to your customer??? There was no sense of empathy of even understanding the problem. This person has no business being a manager, instead of making me feel better,he made me feel worse. I told him I would like to be comped in some manner for these inconveniences and he said because I had booked third party (Orbitz) he was unable to do that. It took one more day for them to get the shower fixed, left brass nuts/tubing on sink. Really poor

This is our go-to hotel every time we take a city trip and as transplanted NYers, that is saying a lot! The rooms are clean/comfortable, every staff person is friendly and helpful, and we love our 'old' neighborhood. The connected restaurant is a new favorite, even for friends who stop by to say hello. The only very small glitch not directly related to the hotel is that the nearby parking garage recently changed owners and is no longer honoring a hotel rate, which we didn't realize until after we parked there. No big deal but hopefully that will get sorted out one way or another. Either way, it is not a deal breaker and we will continue to be Lucerne regulars -- we can't say enough positives about this hotel and all of its staff!

Thoroughly enjoyed this hotel, its friendly staff, the on site restaurant, wonderfully appointed rooms, and would stay here again.

The receptionist was very attentive to my requests.

We spent three nights at The Lucerne. The location is excellent, a short walk from Broadway and the subway and also a short walk from Central Park, Museum of Natural History, lots of restaurants and bars, and the 8th Ave subway.

Pro: Location! Safe area with a mix of tourists and locals. Upper West side is a favorite of the city for families and all of our kid-associated needs were easily met. Pleasant short walk to Central Park and several of the best museums, as well as the subway to Times Square or just about anywhere. Several great cafés, pharmacies, grocherys with in a block. Pro: Room size is reasonable for the age of the building, and our kids loved to watch the street from the deep window bay. Elevators are big enough for a stroller. Pro: staff was friendly and helpful, as were the other guests. Seemed clean enough Con: some of the bathroom fixtures were older and finicky and the room decor was not to my taste (think polyester jacquard and fake gilding) Pro: Building facade is pretty distinctive, which makes it easy to spot for kids or easily disoriented adults

I love the Upper West Side and the Lucerne is the perfect hotel for that neighborhood. I love the very short walk from the Lucerne to AMNH, or to walk across Central Park to the Met.

This hotel is in the perfect location for our needs. The room was clean with enough space to feel comfortable. Everyone who works there is helpful and courteous; we also enjoy breakfast at the on-site Nice Matin.

Old fashioned hotel ( in a good way). Friendly, professional and attentive service in every department.

Loved our stay, staff very friendly and helpful. Asked about a late check out and it was "No problem" Every question was answered with a smile and every request was handled. Loved having a doorman, specially at night, added to the personal touch!

Mid-Central Park west side very convenient to subway with direct Line 1 to Penn Station and also Broadway shows. Beautifully restored with pleasant helpful staff. Many nice places to eat and drink in the surrounding area (don't miss Café Lalo for a late night dessert). Also very convenient for the museums in the area of Central Park. We stayed during the recent snow/sleet storm and got a free upgrade to a suite (very nice). They have free wine around 4PM in the afternoon or one day free hot chocolate. Nice café attached. We will stay there again.

I lived in this building 25 years ago as a college student- the building at that time was a sad fleabag apartment building... now it's a charming gem, tastefully renovated from top to bottom and an enjoyable place to stay. My younger self would've loved to stay in today's version of The Lucerne! If you're looking for a comfortable boutique at a reasonable price, without the corporate feel of the big boring brands, The Lucerne is a great choice. I stayed five nights and never had any issues with noisy neighbors. The location is great- easy walk to Central Park, one block to the 1/9 subway line, just 10 mins to Times Square. The neighborhood is chock full of great eateries, watering holes, cafes, etc. I would definitely stay here again.

ALWAYS GOOD CONSISTENT PLACE TO STAY AND STAFF IS VERY NICE.

Very comfortable bed!!! Nice size room. Very cozy hotel. Would stay there again for sure

201 W 79th St New York NY

Hotel highlights

  • Close to Central Park and Lincoln Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Health club

Located in Upper West Side, The Lucerne Hotel is within a mile (2 km) of popular sights such as Central Park and Lincoln Center. This 196-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a health club. In the historical district, it's also near Barney's and Broadway.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with 24-hour room service. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

The Lucerne Hotel's 196 rooms are air-conditioned and provide free newspapers, safes, and phones. Guests can expect to find free WiFi and flat-screen TVs with digital channels. Bathrooms have hair dryers and free toiletries. In-room massages are available, and other amenities include ironing boards and desks.


Property features

The Lucerne Hotel features a health club, free WiFi in public areas, and conference space. Parking is available for USD 45 per day (USD 55 per day for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, express check-in, and express check-out.

Room options

Superior Double Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Superior Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Superior Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for The Lucerne Hotel

Everyone (32) Business (29) Couples (71) Family (61) Friends (21) Other (17)
3

pleasant, with a nice staff, but long in the tooth

Everyone

I was comfortable here, but the facilities need updating. The overall effect is a little dreary. That said I appreciated getting a quiet room, and that there was enough overhead and side lighting to actually see everything in the room (lack of adequate lighting is so often a problem). There should be a mirror in the room, in addition to the bathroom mirror, and my hair dryer (a very small one) only worked intermittently. The bathtub faucets didn't operate well. But the room was comfortable.

By , from San Francisco on Jan 17, 2018

3

nice location need an updaye

Everyone

I don’t mind small rooms but the bathroom is out of date and dark, outlets inconvenient and tv old.

By on Jan 15, 2018

5

pleasantly located hotel

Everyone

We were looking for a hotel that was located in a pleasant neighborhood, but still was reasonably connected by transportation to downtown.

By , from Washington, DC on Dec 31, 2017

Review comment responded on Dec 31, 2017

Dear Dave, We are so pleased you enjoyed your stay! Thank you for feedback. We hope that you will be back to see us again real soon.

5

yet another wonderful stay at the lucerne

Everyone

My husband and I are repeat guests without hesitation. Service is very personable is on nights when the hotel is super busy and fully booked. We've stayed in a variety of rooms over the last two years and while we may have our favorite room type, all are clean, well-kept and well appointed.

By , from CNY on Dec 7, 2017

Review comment responded on Dec 9, 2017

Dear Melissa, Thank you for being loyal a Loyal Lucerne Hotel guest. We appreciate your feedback.

4

lovely hotel on the uws .

Everyone

Quaint hotel on the UWS conviently located near the attractions and best restaurants. Within walking distance to subways

By on Dec 6, 2017

Review comment responded on Dec 8, 2017

Thank you for choosing The Lucerne Hotel and for your feedback. We look forward to welcoming you back soon!

5

great quiet an very pleasant

Everyone

My stay was only overnight , while my Husband was having a procedure in Hospital. Stay was very nice, We will be back again.

By , from Putnam County NY on Nov 8, 2017

Review comment responded on Dec 7, 2017

Dear Marilyn, Thank you for choosing The Lucerne Hotel. We appreciate your feedback and look forward to welcoming you back soon.

2

not good

Everyone

Checked into my room on my first night at about 11:30pm. Very tired after an exciting day in NYC. Reached for the remote to turn on TV, and after looking everywhere there is no remote. Called front desk to ask them to bring up a remote which they did. This remote did not work. Called again to ask for another remote. Next morning went to turn on the water for a shower. Water worked fine with great water pressure, but I could not turn the knob in the middle to switch to shower mode. Left/right/push/pull did not work. Mentioned to front desk, who said they would send engineering up to check this problem while I was out. While I am telling this story ( can not turn knob for shower) the manager keeps saying that this doesn't make sense, that I can't turn the knob to get the shower to work. Which was bizarre, and not what you are expecting to hear when reporting a problem. He also adds that he has stayed in many different hotels and has always been able to turn the shower knobs, really???? That's what you are going to say to your customer??? There was no sense of empathy of even understanding the problem. This person has no business being a manager, instead of making me feel better,he made me feel worse. I told him I would like to be comped in some manner for these inconveniences and he said because I had booked third party (Orbitz) he was unable to do that. It took one more day for them to get the shower fixed, left brass nuts/tubing on sink. Really poor

By , from Seattle, WA on Oct 18, 2017

Review comment responded on Dec 7, 2017

Please accept our apology and thank you for bringing this to our attention. We will make sure all the necessary staff members are made aware of the issues you have mentioned. Thank you for your feedback.

5

fantastic hotel in a lovely uws neighborhood

Everyone

This is our go-to hotel every time we take a city trip and as transplanted NYers, that is saying a lot! The rooms are clean/comfortable, every staff person is friendly and helpful, and we love our 'old' neighborhood. The connected restaurant is a new favorite, even for friends who stop by to say hello. The only very small glitch not directly related to the hotel is that the nearby parking garage recently changed owners and is no longer honoring a hotel rate, which we didn't realize until after we parked there. No big deal but hopefully that will get sorted out one way or another. Either way, it is not a deal breaker and we will continue to be Lucerne regulars -- we can't say enough positives about this hotel and all of its staff!

By , from Central NY on Oct 4, 2017

5

easy access to museums and more

Everyone

Thoroughly enjoyed this hotel, its friendly staff, the on site restaurant, wonderfully appointed rooms, and would stay here again.

By , from North Carolina on Sep 24, 2017

5
Everyone

The receptionist was very attentive to my requests.

By on Sep 13, 2017