Great location, good size room, although bathroom and closet tiny. Bed/mattress excellent comfort. We were not expecting additional daily facility charge which we didn’t need or use.
This is a fantastic boutique hotel, especially for former UWSers who like to visit friends and favorite neighborhood spots. It is out of the hustle/bustle area and has much more of a neighborhood vibe. We also love the downstairs restaurant, Nice Matin.
Arrived very late so ordered from Room service. It was not up to par
If a review takes too much time, I won't write it.
The staff was wonderful and accommodating. Location is perfect subway station is on the corner. The problem was the beds were like rocks even with an air mattress and a mattress pad they gave me and the rooms were so dark I ended up wearing navy socks with a black outfit because I couldn’t see the color. Place is also pretty dated.
Staff tries hard to meet your request. Wine time should be extended.
Beautiful building but covered in scaffolding when we visited. Big, spotless room. Liked the wine available in the lobby in the late afternoon and the staff were very polite. It is in a great location surrounded by restaurants and other shops, and close to Central Park and subways. Not thrilled with this new "facilities fee" hotels are charging now.
Clean and nice, though small and a but tired. Staff was really friendly and accommodating.
Location location location is what I like. The bathroom is uncomfortably small
Loved the historic look of the building, inside was very nice. Corner lot made it easy to get to. But it was very hard to get in front of the building to check in.
Room was clean. Noise was minimal by NYC standards. Staff was friendly and helpful. We spent 7 nights and had no problems. We would stay here again.
Room was on Amsterdam which was noisy early morning. Afternoon wine was a nice touch since there is no bar in the hotel. Could have provided some snacks.
Reasonably prices hotel that was clean and quiet with old world charm. Nice Cafe downstairs for breakfast or brunch.
Located in Upper West Side, The Lucerne Hotel is within a 10-minute walk of popular sights such as Beacon Theater and Central Park. This 4-star hotel has 202 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a health club.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 11:30 AM.
All of The Lucerne Hotel's 202 rooms are soundproofed and have an array of amenities, including free newspapers, safes, and phones. Guests can expect free WiFi and flat-screen TVs with digital channels. Bathrooms have hair dryers and free toiletries. Ironing boards, desks, and wardrobes or closets are also standard.
At The Lucerne Hotel, guests have access to a health club, free WiFi in public areas, and conference space. Valet parking is available for USD 55 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, express check-in, and express check-out.
Great location, good size room, although bathroom and closet tiny. Bed/mattress excellent comfort. We were not expecting additional daily facility charge which we didn’t need or use.
This is a fantastic boutique hotel, especially for former UWSers who like to visit friends and favorite neighborhood spots. It is out of the hustle/bustle area and has much more of a neighborhood vibe. We also love the downstairs restaurant, Nice Matin.
Thank you!
Arrived very late so ordered from Room service. It was not up to par
Hi Jen, We will share the experience with the restaurant. We are very sorry you were not pleased
Thank you!
If a review takes too much time, I won't write it.
Thank you
Thank you!
The staff was wonderful and accommodating. Location is perfect subway station is on the corner. The problem was the beds were like rocks even with an air mattress and a mattress pad they gave me and the rooms were so dark I ended up wearing navy socks with a black outfit because I couldn’t see the color. Place is also pretty dated.
Thank you for your review. If we had more details we would like to visit the room you stayed in, please feel free to contact us with that information so we can investigate. We do apologize if we did not meet your expectations.
We apologize if we didn't meet your expectations. We would love an opportunity to redeem your good faith. We understand you have many choices in New York City and hope that we can prove to you that the Lucerne is the best option for your hotel accommodations.
Thank you!