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InterContinental - New York Times Square
5.0 out of 5.0
4.3
out of 5
"Very good!"
See all 189 reviews
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Recent guest reviews
The amenities were great and the rooms were very clean and had everything you needed.
The staff are really friendly. Location is super cool.
Great location. The beds were extremely comfortable. We were a party of 4 and the housekeeping staff kept leaving only 3 towels and did not replenish the regular coffee in the room. The vanity mirror did not work and even after we requested a new one, we never received it. With the daily resort fee, we were supposed to receive free tickets to one event. The hotel “ran out” of the tickets, and the concierge was less than happy to try to help. The manager was kind enough to remove the resort fee from our bill, but we were not happy with the level of service from the concierge. Overall it was a nice hotel, but I would probably choose a different hotel with similar location and amenities next time.
The carpet and decor of the floor we were on looked as though it was 50 years old.
This is a great location! It's just enough off the beaten path to be pretty quiet, but still very walkable to a ton of stuff. The staff was lovely. My only misgiving is that there were some unexpectedly high fees associated with the stay.
No pool, spa- basic gym Staff unfriendly and seemed unavailable to help customers
I don't like the destination fee. The location is great.
Location is the key here. I’m always concerned how noisy the surroundings. However, the IC is perfectly situated if you want to maximize your stay by getting in and out. Just 2 short blocks you are on Time Square. It’s a mild walk to Rockefeller and easy to get to other attractions like Chelsea Market and Hudson Yards. The subway entrance is literally 20 feet outside the entrance. The rooms are comfortable, clean and quite. The big windows with a view allowed us to enjoy the room more than we have in other properties. The hotel lobby is a big linear for me probably because of the scarcity in space. The restaurant was small and into intimate and worked. A property is only as good as the people running it. I felt the team provided everything we requested even late checkout. The doormen and baggage check were very curtious. The desk and restaurant staff were polite and friendly but not warm. Overall it was a great place to stay.
the stuffs were really nice and the service provided was excellent
The Intercontinental was perfect from the moment we got out of the car. The staff was very friendly and helpful. Check-in was quick and easy. The fees were actually fine with me unlike most hotels who just tell you that it’s for the workout room and internet. They allow you to use $20 per night at the restaurant, room service or in room bar. This at least makes it somewhat reasonable. The room was very clean and comfortable. It’s a block or two from Times Square and theatre district which is also convenient. Overall this hotel was great and we will make sure we stay again during our next NYC trip.
The location and the views were great! The only thing I didn't like was that we had to move the next day for a room we booked with Orbitz that was supposed to have a view. The hotel did a great job to accommodate us however the next day, even moved our bags for us when we weren't there!
The hotel was clean and comfortable. The only problem I had was I purchased Pringle’s from the mini bar in the room and once I took them off I noticed they were already opened and half gone.
charges for everything, the coffee tabs in the room too expensive, restaurant excellent.
Nice hotel and convenient. Nice bar and staff . Room was not in best shape. Sink drain did not work. Found clothes of past guests by the curtains....showed lack of thorough cleaning.
Hotel highlights
- Steps from The Majestic Theater and St. James Theatre
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour fitness center
Located in Midtown, InterContinental - New York Times Square is within a 5-minute walk of Times Square and within 15 minutes of other popular attractions like Radio City Music Hall. This 607-room, 5-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.
Dining
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served each morning for a fee.
Rooms
Guests can expect to find free WiFi and 42-inch a flat-screen TV with cable channels and pay movies. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an iPod dock, a minibar, and a coffee maker.
Property features
InterContinental - New York Times Square features a 24-hour fitness center, free WiFi in public areas, and a business center. Valet parking is available for USD 70 per day. The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include free newspapers, a banquet hall, and a fireplace in the lobby.
Guest reviews for InterContinental - New York Times Square
Families
The amenities were great and the rooms were very clean and had everything you needed.
Family with small children
The staff are really friendly. Location is super cool.
Review comment
Customer Service responded on Jun 1, 2019
Thanks for the excellent review, Planner! We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our excellent location and welcoming staff. That's what we like to see! We look forward to hosting you again soon for another fantastic experience. Have an amazing day! Alex K Social Media Manager
Families
Great location. The beds were extremely comfortable. We were a party of 4 and the housekeeping staff kept leaving only 3 towels and did not replenish the regular coffee in the room. The vanity mirror did not work and even after we requested a new one, we never received it. With the daily resort fee, we were supposed to receive free tickets to one event. The hotel “ran out” of the tickets, and the concierge was less than happy to try to help. The manager was kind enough to remove the resort fee from our bill, but we were not happy with the level of service from the concierge. Overall it was a nice hotel, but I would probably choose a different hotel with similar location and amenities next time.
Review comment
Customer Service responded on May 31, 2019
We appreciate the feedback, E. We're happy you had a pleasant stay with us and enjoyed our prime location and comfortable accommodations. However, we're disappointed that your stay with us was less than ideal. We regret that you faced such difficulties during your stay and that we could not fix the problems. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience. Alex K Social Media Manager
Everyone
Review comment
Customer Service responded on May 24, 2019
Thanks for the 4/5 rating! We're happy you had such a lovely stay with us! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us. Alex K Social Media Manager
Families
The carpet and decor of the floor we were on looked as though it was 50 years old.
Review comment
Customer Service responded on May 13, 2019
We appreciate the feedback, KMK. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience. Alex K Social Media Manager
Family with small children
This is a great location! It's just enough off the beaten path to be pretty quiet, but still very walkable to a ton of stuff. The staff was lovely. My only misgiving is that there were some unexpectedly high fees associated with the stay.
Review comment
Customer Service responded on May 7, 2019
We appreciate you taking the time to share your feedback. It's unfortunate you didn't notice all fees associated with your booking. We are able to offer a variety of additional services with the aid of our facilities fee. We'll be sure to address your concerns with the appropriate members of our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon. Alex K Social Media Manager
Families
No pool, spa- basic gym Staff unfriendly and seemed unavailable to help customers
Review comment
Customer Service responded on Apr 27, 2019
Dear Guest, thank you for sharing your feedback. We regret that your experience with us was less than ideal. We're disappointed to hear the service you received wasn't up to par. Providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us another chance to show you the service we're truly capable of providing. Alex K Social Media Manager
Business
Business Travelers
I don't like the destination fee. The location is great.
Review comment
Customer Service responded on Apr 21, 2019
Thank you for the fantastic review, Peter! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Alex K Social Media Manager
Everyone
Review comment
Customer Service responded on Apr 16, 2019
Thank you for sharing. We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better. We hope you will come back and visit us again soon for a more positive experience. Alex K Social Media Manager
Everyone
Review comment
Customer Service responded on Apr 4, 2019
Thank you for the perfect rating! We are very pleased to hear that you had a wonderful stay with us. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon! Thanks again! Have a great day! Alex K Social Media Manager
InterContinental - New York Times Square
300 W 44th St, New York, NY 10036Hotel Amenities
Hotel Area
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Thank you for the excellent review! It's lovely you had such a pleasant experience with us! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding! We look forward to hosting you again soon for another amazing experience! Have a fantastic day! Alex K Social Media Manager