Double beds don’t work for families. Rest is very good
I liked the location where it is but the room given to me is not what I expected, like view of the Time square. My room was facing some old buildings as it was corner room.
Fantastic!
Great hotel in midtown!
Its advertised as a 5 star hotel with 5 star price, but it lacks the elegance of a true 5 star hotel. Carpet are stained and worn-out, bathroom fixture needs an update specially the mirror, lobby is dark and outdated, used shower gel and lotion in the bathroom, I mean come on its a 5 star hotel I paid 5 star hotel price and they left me a used lotion and shower gel during covid time! In addition reception desk upon check in she was just rude and unwelcoming, if she doesn’t want to be there then quit. Over all intercontinental times square was just disappointing, NOT WORTH IT. In fairness I stayed at intercontinental downtown LA service and amenities are far superior than the times square branch.
It is new, modern, luxurious, comfortable and clean. Staff is very nice, friendly, goes extra mile to make you feel comfortable. The views are stunning. And location, can't wish better. Loving every minute in here. Will stay here again definitely.
The room was adequate -nothing special. But they hit me with a $40/day facility charge. If I’d known, I would have selected a different hotel. Also, no concierge service to help provide info on NYC. Very disappointing for what was supposed to be a 4 star hotel.
Very nice hotel. Room was a good size in corner suite and very clean. The view was ok but other than that definitely a good hotel to stay at.
Excellent property-so easy to get anywhere we wanted around Times Square. Rooms were newly renovated and everything was top drawer!
Excellent service! Loved the location, and the staff went above and beyond to make the stay fantastic. Thank you Elvis (bell boy) for exceptional service.
The hotel is in an excellent location and it is easy to walk around!
Rooms were clean, spacious and modern. Cleaning staff was very pleasant and the front desk was welcoming. Overall very pleased with the location and service.
This used to be an ok hotel. It's true that I haven't been here in 3-4 years, but the place has drastically changed since -for the worse. For instance, the window would not shut as it should -Time Square and the area around it is a noisy place to begin with: if you add in a faulty window, that equals poor sleep. We found cigarette ashes on the window sill at the time when we checked in (in a supposedly nonsmoking room that was also recently cleaned between clients); the shower door was broken and making a horribly loud sound; mold in the bathroom sink; used napkins between the bed and the side table (during a pandemic and while reporting "enhanced cleanliness measures" on their website); I found a used sanitary pad between the mattress and the bed frame (at this point I was happy that was not a body). Breakfast is horrible, please don't eat in their restaurant: they only serve disgusting, stale and extremely overpriced stuff. This sort of inflation manifested as extremely poor services for the money we paid may just be a sign of the times, but we're never coming back to this hotel.
Friendly staff
The hotel and my room were very nice. It's unfortunate that the restaurant and room service wasn't available due to covid restrictions. Hopefully, that will resume soon. The guests in the hotel rooms opposite me were very noisy and were constantly slamming their doors.
Located in Manhattan, InterContinental - New York Times Square, an IHG Hotel is adjacent to Al Hirschfeld Theatre and within a 5-minute walk of other popular sights like Times Square. This 607-room, 5-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Full breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
50-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. IPod docks, minibars, and coffee makers are also available.
InterContinental - New York Times Square, an IHG Hotel features a 24-hour gym, free WiFi in public areas, and a business center. Self parking is available for USD 44 per day. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include free newspapers, laundry facilities, and a porter/bellhop.
Double beds don’t work for families. Rest is very good
I liked the location where it is but the room given to me is not what I expected, like view of the Time square. My room was facing some old buildings as it was corner room.
Thank you for sharing you review, Aruna. We're thrilled you enjoyed the fantastic views from InterContinental New York Times Square's prime location. We agree that we have the best placement in the city and we love sharing it with our treasured guests. We can't wait to see you again soon for another amazing experience! Have a fantastic day! Alex K Social Media Manager
Fantastic!
Thanks for the fantastic rating, Fernando! It's outstanding we could exceed your expectations during your stay at InterContinental New York Times Square. We're all looking forward to your next stay with us. Alex K Social Media Manager
Great hotel in midtown!
Thank you for this excellent rating, James! We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at InterContinental New York Times Square! We'd love to host you again someday for yet another unforgettable visit. Alex K Social Media Manager
Its advertised as a 5 star hotel with 5 star price, but it lacks the elegance of a true 5 star hotel. Carpet are stained and worn-out, bathroom fixture needs an update specially the mirror, lobby is dark and outdated, used shower gel and lotion in the bathroom, I mean come on its a 5 star hotel I paid 5 star hotel price and they left me a used lotion and shower gel during covid time! In addition reception desk upon check in she was just rude and unwelcoming, if she doesn’t want to be there then quit. Over all intercontinental times square was just disappointing, NOT WORTH IT. In fairness I stayed at intercontinental downtown LA service and amenities are far superior than the times square branch.
We appreciate your feedback, Andrew. We're disheartened to hear about the challenges you faced during your stay with us. We strive to offer our guests quality service and comfort. It's unfortunate our accommodations and amenities were not on par with the high standard we're accustomed to sharing. We'll be addressing your concerns with the appropriate members of our team. Please consider allowing us another chance to provide you with the excellent service we're capable of providing. Alex K Social Media Manager
It is new, modern, luxurious, comfortable and clean. Staff is very nice, friendly, goes extra mile to make you feel comfortable. The views are stunning. And location, can't wish better. Loving every minute in here. Will stay here again definitely.
Thank you for sharing you review, Iryna. We're thrilled you enjoyed the fantastic views from InterContinental's prime location. We agree that we have the best placement in the city and we love sharing it with our treasured guests. We can't wait to see you again soon for another amazing experience! Have a fantastic day! Alex K Social Media Manager
The room was adequate -nothing special. But they hit me with a $40/day facility charge. If I’d known, I would have selected a different hotel. Also, no concierge service to help provide info on NYC. Very disappointing for what was supposed to be a 4 star hotel.
We appreciate the feedback, Catherine. We're disappointed your time with us was less than ideal. It's unfortunate you didn't notice all fees associated with your booking. Our facilities fee allows us to offer additional amenities for all of our guests. The information regarding our facilities fee is readily available on our website. We do hope you give us another opportunity to share a more positive experience with you soon. Alex K Social Media Manager
Thank you for the amazing rating, Ausaf! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at InterContinental New York Times Square soon! Thanks again for leaving your feedback! Alex K Social Media Manager