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The Manhattan at Times Square Hotel

4.0 out of 5.0

Recent guest reviews

Pro: Great location. It's right in the heart of Times Square. Front desk staff were very nice. Cons: Bathroom smelled rank, housekeeping staff are a joke (they just sprayed our bathroom with odor ban instead of cleaning it). We couldn't change rooms though we've requested a new room. The hotel is terribly outdated for it's location with rust on the pipes, peeling wallpaper, and cob webs in the hallways, and stained old carpet on the floors.

Terrible experience. Unprofessionals and liars work at this hotel, unhelpful management that do not care about their guests.

Pictures on website are greatly misleading. The rooms are out dated and in bad conditions. Only great thing was the proximity to Time square. For the price paid I would expect a nice room.However the quality is that of a motel. The paint was falling of the walls, carpet was stained and dirty, AC did not properly work and the bathroom faucet leaked water.

Fantastic location if you don't mind the hustle and bustle of Times Square. The lobby is beautiful and modern. The standard rooms... not so much. Pluses: comfortable bed, large bath tub, good water pressure, bathroom was updated at some point. Minuses: only one chair in the room, not enough electrical outlets, black something in the corners of the soap dish. I'm guessing the suites may have been modernized, but not the regular rooms at this point.

Hotel is a bit outdated and aged. I stayed on the 11th floor and there were always housekeeping carts in the hallway. On check-out, I was charged more than the price quoted by Orbitz because the hotel added a "facilities" fee! Great location, but there are plenty of other hotels in Manhattan with great locations.

Toilet wouldn’t flush, shower water wouldn’t drain. Staff were wonderful with accommodations.

It has been over 20 years to the city and I have to say I was VERY disappointed with this hotel. It is listed as a 4 star however is very much only a possible 2 stars. The entrance way and lobby is very deceiving as upon entering you do feel like you are staying in a proper 4 star, with high regards, at a reasonable rate, however entering into the elevators and upon the opening of the elevator doors it was like the Twilight Zone. The carpets grossly stained, walls with tearing wall paper, smell was moldy and old, small bits of garbage in the hallways as they do not look like they are cleaned regularly. My room definitely not a 2014 upgrade by any means. Again old carpets and the condition of the wallpaper and fixtures was from 1990 something... easily 20 years old, the desk tops scratched and faded, the bathrooms did not look clean with multiple water spots through out, toilet barely flushed, a non-working exhaust fan in the bathroom. They list free Wi-Fi along with other extras however these are not free... they are paid for using the term "resort fees" in which you will pay an additional per night for regardless if you are using them. There is no parking included (noted in the description), read the fine print. The photos on Orbitz DO NOT accurately represent even close to the room I stayed in, show 4 star and I walked into maybe a 2 star.

Great location; adjacent to Hell's Kitchen, a couple of blocks south of Central Park, and several blocks north of Times Square. Hotel featured a nice bar, and the food was above-expectations (and a fairly good public gym located in the basement). Would seriously consider staying here on a future visit.

The lobby is very nice, but the rooms they gave us were terrible. We had to move 3 times in 5 nights, because the first room they gave us was old and the bath tub was srcratched and rusty. Then they put us on the 5th floor, right in front of the elevators,which I wouldn´t have any problem with that, but unfortunately they fill all the carts with towels and sheets on that floor, so there is A LOT of noise from 1:00am thru 3:00am. I have to say both managers were very kind and helpful. They did a compensation on the hotel fees, but there is still no good feeling about the whole stay. You just can´t rate a 4 star hotel with that type of problems.

This hotel is in a great location, close to Broadway shows and Times Square. However, the hotel is disgusting. Sink and shower had rust stains, carpet was dirty. I waited for 25 min at 11:00 PM to get a small bag. No staff would help me and when I complained to the manager, she said the person was helping other customers. And be aware of the $34/day fee for wi-fi and other things not covered by your daily rate! Awful, awful. Definitely will not stay there again and will pay the higher prices of nearby hotels.

I am customer from the old Sheraton days. You really need to update and upgrade! You staff being so friendly and incredible saves the stay!

Great location. Central to everything. Very quiet and comfortable.

I called to confirm our room would be ready after a delayed flight and to notify them of a late check in. I was told that was fine and a note would be made. Upon arrival I was told there was no room for us due to a leak and waited over an hour to be moved to a hotel down the street for one night only to have to come back to the Manhattan the next morning. It interfered with our plans and was inconvenient. If I had been notified earlier I would have made arrangements earlier and been in bed before two am.

Not what I expected. Room was way to hot and very out dated.

This is an okay place to stay if you don’t care about updated amenities or room. Temperature fluctuations were a daily occurrence, the room was outdated and needed a full gut job. Wallpaper peeling off, mildew and stains everywhere. Even ink pen scribbles on the walls. Staff was friendly, and location was convenient.

The hotel rooms need updating a bit. Large enough for a comfy chair or love seat, but just 1 chair that wasn't very comfortable.

The price was right for the location, but you can hear everything and everyone inside and outside!

Nice rooms and good service but no air conditioning and even tho you can crack the windows open it was too warm in our room.

The hotel is on a great location, very old rooms but there are new remodeled rooms on floor 17th, I recommend to ask for those rooms if available!

Nice hotel and very nice staff ! Close to time square! Lots of restaurants around and shops!

790 7th Ave New York NY

Hotel highlights

  • Walking distance to Ed Sullivan Theater and Radio City Music Hall
  • Free WiFi in rooms and public areas
  • 24-hour fitness center
  • Business center

Located in Midtown, The Manhattan at Times Square Hotel is adjacent to Ed Sullivan Theater and within a 5-minute walk of other popular sights like Radio City Music Hall. This 685-room, 4-star hotel welcomes guests with a coffee shop/café, a 24-hour fitness center, and free in-room WiFi. Centrally located in New York, the hotel is also a short walk from Broadway and Rockefeller Center.


Dining

For your convenience, a continental breakfast is served for a fee each morning from 6:30 AM to 1 PM. Get a pick-me-up at the coffee shop/café.


Rooms

The Manhattan at Times Square Hotel's 685 rooms are recently renovated and provide coffee makers, free weekday newspapers, and free international calls. Guests can expect to find free WiFi and 37-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free long-distance calls, free local calls, and laptop-compatible safes are also standard.


Property features

Renovated in 2014, The Manhattan at Times Square Hotel offers a 24-hour fitness center, free WiFi in public areas, and a business center. Self parking is offered for USD $52 - $65 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Junior Suite, 1 King Bed

King 1 | Sleeps 2

Executive Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for The Manhattan at Times Square Hotel

Everyone (107) Business (17) Couples (24) Family (17) Other (5) Friends (6)
3
Everyone

Pro: Great location. It's right in the heart of Times Square. Front desk staff were very nice. Cons: Bathroom smelled rank, housekeeping staff are a joke (they just sprayed our bathroom with odor ban instead of cleaning it). We couldn't change rooms though we've requested a new room. The hotel is terribly outdated for it's location with rust on the pipes, peeling wallpaper, and cob webs in the hallways, and stained old carpet on the floors.

By , from Virginia on May 19, 2018

1

don't book this hell hole.

Everyone

Terrible experience. Unprofessionals and liars work at this hotel, unhelpful management that do not care about their guests.

By , from California on May 16, 2018

2

only the proximity to time square was great.

Everyone

Pictures on website are greatly misleading. The rooms are out dated and in bad conditions. Only great thing was the proximity to Time square. For the price paid I would expect a nice room.However the quality is that of a motel. The paint was falling of the walls, carpet was stained and dirty, AC did not properly work and the bathroom faucet leaked water.

By , from Los Angeles on May 8, 2018

3
Everyone

Fantastic location if you don't mind the hustle and bustle of Times Square. The lobby is beautiful and modern. The standard rooms... not so much. Pluses: comfortable bed, large bath tub, good water pressure, bathroom was updated at some point. Minuses: only one chair in the room, not enough electrical outlets, black something in the corners of the soap dish. I'm guessing the suites may have been modernized, but not the regular rooms at this point.

By , from California on May 3, 2018

3
Everyone

Hotel is a bit outdated and aged. I stayed on the 11th floor and there were always housekeeping carts in the hallway. On check-out, I was charged more than the price quoted by Orbitz because the hotel added a "facilities" fee! Great location, but there are plenty of other hotels in Manhattan with great locations.

By , from Pacific Palsiades on May 2, 2018

3
Everyone

Toilet wouldn’t flush, shower water wouldn’t drain. Staff were wonderful with accommodations.

By on May 1, 2018

2
Everyone

It has been over 20 years to the city and I have to say I was VERY disappointed with this hotel. It is listed as a 4 star however is very much only a possible 2 stars. The entrance way and lobby is very deceiving as upon entering you do feel like you are staying in a proper 4 star, with high regards, at a reasonable rate, however entering into the elevators and upon the opening of the elevator doors it was like the Twilight Zone. The carpets grossly stained, walls with tearing wall paper, smell was moldy and old, small bits of garbage in the hallways as they do not look like they are cleaned regularly. My room definitely not a 2014 upgrade by any means. Again old carpets and the condition of the wallpaper and fixtures was from 1990 something... easily 20 years old, the desk tops scratched and faded, the bathrooms did not look clean with multiple water spots through out, toilet barely flushed, a non-working exhaust fan in the bathroom. They list free Wi-Fi along with other extras however these are not free... they are paid for using the term "resort fees" in which you will pay an additional per night for regardless if you are using them. There is no parking included (noted in the description), read the fine print. The photos on Orbitz DO NOT accurately represent even close to the room I stayed in, show 4 star and I walked into maybe a 2 star.

By , from Upstate NY on Apr 26, 2018

4
Everyone

Great location; adjacent to Hell's Kitchen, a couple of blocks south of Central Park, and several blocks north of Times Square. Hotel featured a nice bar, and the food was above-expectations (and a fairly good public gym located in the basement). Would seriously consider staying here on a future visit.

By , from SoCal on Apr 23, 2018

2

i didn´t sleep well

Everyone

The lobby is very nice, but the rooms they gave us were terrible. We had to move 3 times in 5 nights, because the first room they gave us was old and the bath tub was srcratched and rusty. Then they put us on the 5th floor, right in front of the elevators,which I wouldn´t have any problem with that, but unfortunately they fill all the carts with towels and sheets on that floor, so there is A LOT of noise from 1:00am thru 3:00am. I have to say both managers were very kind and helpful. They did a compensation on the hotel fees, but there is still no good feeling about the whole stay. You just can´t rate a 4 star hotel with that type of problems.

By , from Mexico on Apr 23, 2018

2

good location, awful hotel

Everyone

This hotel is in a great location, close to Broadway shows and Times Square. However, the hotel is disgusting. Sink and shower had rust stains, carpet was dirty. I waited for 25 min at 11:00 PM to get a small bag. No staff would help me and when I complained to the manager, she said the person was helping other customers. And be aware of the $34/day fee for wi-fi and other things not covered by your daily rate! Awful, awful. Definitely will not stay there again and will pay the higher prices of nearby hotels.

By on Apr 23, 2018