Skip to main content
Beginning of main content

The Manhattan at Times Square Hotel

4.0 out of 5.0

Recent guest reviews

Terrible experience, nothing like the pictures. It seems that the only updates floor is the executive floor. Other than that and the lobby the whole place looks like a jointed house.

The bed was very uncomfortable, it was also very freezing

The desk informed us there is a extra fee for drinking water and wifi etc. Our 1st room smelled of urine and I woke up with bug bites on my back. A Very disappointing experience. The location is very good lots of transport within easy distance of the park . I'm going back to New York in a few days but definitely will not stay at this hotel.

Great location. Ok price. Very old, dirty interior.

From the time I arrived to the hotel services were substandard. The lobby is up to date, and once I got to the floor of my room, I couldn't help but notice how out of date the decor was. Once in the room, I was immediately disappointed woth the awful wallpaper, out of date appliances, and mildew in the shower area. Do not be fooled by the lobby; you DON'T wanna stay here. On a bit of a positive not, however, the location is prime...which is why they seem to fet away with this bs hotel at this price.

Disappointed since we researched and found on line pictures of a pool and open terrace several floors up. This was not true. They need to change this false advertising. Had we known this we would not have booked it. Especially since United Nations was in Session this week I had to pay $1900.00 for a 4 night stay with all the fees and taxes. They charge you for Wi-Fi even if you do not use it. That is $473.75 a night!!!! Older hotel, Continental breakfast, small bathroom, but close to Times Square!

Room smelled like pee, okdbnor updated.really didn't like the too . Lobby very nice al ft Decrivi g ........,,,..

When I first got checked in I was given a room 1208 upon arrival to the room I realized it was a uncleared room. I then went back to front desk where they gave me another room 1508 which was okay but the only issue with that room was that on one side of the bed it was clearly worn out and each time that you move it would could be heard.

When I checked in and went to my room, it had a strong smell of cigarette smoke even though it was supposed to have been a non-smoking room. Fortunately more rooms were available and the staff gave me one. The new room was okay. The bed was not the most comfotable I've experienced. The walls are not well sound insulated and the noise from the people in the next room kept me awake. When I wanted information about a train schedule, the front desk said the concirege was not available. The next day I asked the concierge and he just referred me to Google. Also when I tried filling up my water bottle at the machines by the ice machine, there was no water and I checked on 3 floors before asking the guy at the front desk.

Will never stay nor recommend this hotel! The room they gave me at first on the 9th room was beyond disgusting! Not unless they put you on the renovated rooms on the 5th floor. Check my photos and see if you will stay in this room. I suggest the managers to see for themselves. I don't think the cleaners care coz if they do, that room should have been fixed! Maybe some travelers don't mind and don't complain coz of too much of a hassle.

Hotel is located wonderfully. The amenities were terrible. We stayed for 3 nights on the 16th floor. Everything needed to be fixed - painted - carpeting. No refrigerator. Stuffy room. The towels were worn out. The staff was very nice. Gave us a plastic bag to carry water out of a fresh water fountain instead of a sealed bottle. WEIRD! Lobby has been updated, but not the rooms, or at least not on the 16th floor. Hotel Needs work!! But the location is great.

Location was amazing! Hotel lobby was amazing...I think....it was so crazy busy because no one could check into their rooms until hours later. Room on 9th floor was old with a very musty smell and hallway area was absolutely disgusting. Nothing a paint job and a little TLC couldn't fix. Check in was a challenge - finally made it through only to get up to the room and the room key didn't work.

Not good at all , not good service for every thing , there are bad

We came early but romms are not ready so we went outside, and came back still not ready and we went outside and still not ready, try 3times and we get inside hotel.

Absolute shame to be rated 4 stars and post online pictures for the hotel that is far from reality. Unfriendly staff. Towels have holes and so old, like it was washed already 1000 times. I left at 1:00 AM same day I arrived because hotel had no hot water and I could not shower after along tiring day of walking. I could not find a replacement room for the night, I had to cut my vacation short and returned home at 7:00 Am the same day I got to NY! I am baffled...

Great location. Right in Times Square. Walk out the door and it's all right there.

Room was a little shabby but it was expected. As reasonable as Times Square gets. Great location. Seamless.

Great trip, loved NY. Our hotel was close to everything we wanted to see. Close to the Bus stops very convenient.

Love staying here when I come to the city. In the middle of Times Square so it's very easy to walk everywhere.

Front desk was going to notify us when our room was ready but didn't... The hotel walls needs a new paint job.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Junior Suite, 1 King Bed

King 1 | Sleeps 2

Standard Room

Queen 1 | Sleeps 2

Executive Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for The Manhattan at Times Square Hotel

Everyone (74) Business (17) Couples (23) Family (17) Other (5) Friends (6)
1

only the 8th floor is updated

Everyone

Terrible experience, nothing like the pictures. It seems that the only updates floor is the executive floor. Other than that and the lobby the whole place looks like a jointed house.

By , from Miami Beach, Fl on Nov 13, 2017

1
Everyone

The bed was very uncomfortable, it was also very freezing

By on Oct 20, 2017

2

bed bugs and urine

Everyone

The desk informed us there is a extra fee for drinking water and wifi etc. Our 1st room smelled of urine and I woke up with bug bites on my back. A Very disappointing experience. The location is very good lots of transport within easy distance of the park . I'm going back to New York in a few days but definitely will not stay at this hotel.

By on Oct 14, 2017

3
Everyone

Great location. Ok price. Very old, dirty interior.

By on Oct 12, 2017

2

basic room with basic facilities with top prices

Everyone

From the time I arrived to the hotel services were substandard. The lobby is up to date, and once I got to the floor of my room, I couldn't help but notice how out of date the decor was. Once in the room, I was immediately disappointed woth the awful wallpaper, out of date appliances, and mildew in the shower area. Do not be fooled by the lobby; you DON'T wanna stay here. On a bit of a positive not, however, the location is prime...which is why they seem to fet away with this bs hotel at this price.

By , from California on Sep 25, 2017

2

hotel convenient to times square

Everyone

Disappointed since we researched and found on line pictures of a pool and open terrace several floors up. This was not true. They need to change this false advertising. Had we known this we would not have booked it. Especially since United Nations was in Session this week I had to pay $1900.00 for a 4 night stay with all the fees and taxes. They charge you for Wi-Fi even if you do not use it. That is $473.75 a night!!!! Older hotel, Continental breakfast, small bathroom, but close to Times Square!

By , from South Carolina on Sep 23, 2017

2

1 nihhtdmrkky

Everyone

Room smelled like pee, okdbnor updated.really didn't like the too . Lobby very nice al ft Decrivi g ........,,,..

By , from tallahasser on Sep 8, 2017

3

fairly decent

Everyone

When I first got checked in I was given a room 1208 upon arrival to the room I realized it was a uncleared room. I then went back to front desk where they gave me another room 1508 which was okay but the only issue with that room was that on one side of the bed it was clearly worn out and each time that you move it would could be heard.

By , from hartford, ct on Sep 6, 2017

2
Everyone

When I checked in and went to my room, it had a strong smell of cigarette smoke even though it was supposed to have been a non-smoking room. Fortunately more rooms were available and the staff gave me one. The new room was okay. The bed was not the most comfotable I've experienced. The walls are not well sound insulated and the noise from the people in the next room kept me awake. When I wanted information about a train schedule, the front desk said the concirege was not available. The next day I asked the concierge and he just referred me to Google. Also when I tried filling up my water bottle at the machines by the ice machine, there was no water and I checked on 3 floors before asking the guy at the front desk.

By , from San Francisco, CA on Sep 4, 2017

1

great location and nothing else!

Everyone
Shower head full of molds Filthy a/c and filter sticking out Wall 7 out of 8 pillows all have yellow stains (from saliva or pee?)

Will never stay nor recommend this hotel! The room they gave me at first on the 9th room was beyond disgusting! Not unless they put you on the renovated rooms on the 5th floor. Check my photos and see if you will stay in this room. I suggest the managers to see for themselves. I don't think the cleaners care coz if they do, that room should have been fixed! Maybe some travelers don't mind and don't complain coz of too much of a hassle.

By , from Florida on Aug 30, 2017