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The Manhattan at Times Square Hotel

4.0 out of 5.0

Recent guest reviews

Room smelled like pee, okdbnor updated.really didn't like the too . Lobby very nice al ft Decrivi g ........,,,..

When I first got checked in I was given a room 1208 upon arrival to the room I realized it was a uncleared room. I then went back to front desk where they gave me another room 1508 which was okay but the only issue with that room was that on one side of the bed it was clearly worn out and each time that you move it would could be heard.

When I checked in and went to my room, it had a strong smell of cigarette smoke even though it was supposed to have been a non-smoking room. Fortunately more rooms were available and the staff gave me one. The new room was okay. The bed was not the most comfotable I've experienced. The walls are not well sound insulated and the noise from the people in the next room kept me awake. When I wanted information about a train schedule, the front desk said the concirege was not available. The next day I asked the concierge and he just referred me to Google. Also when I tried filling up my water bottle at the machines by the ice machine, there was no water and I checked on 3 floors before asking the guy at the front desk.

Will never stay nor recommend this hotel! The room they gave me at first on the 9th room was beyond disgusting! Not unless they put you on the renovated rooms on the 5th floor. Check my photos and see if you will stay in this room. I suggest the managers to see for themselves. I don't think the cleaners care coz if they do, that room should have been fixed! Maybe some travelers don't mind and don't complain coz of too much of a hassle.

Hotel is located wonderfully. The amenities were terrible. We stayed for 3 nights on the 16th floor. Everything needed to be fixed - painted - carpeting. No refrigerator. Stuffy room. The towels were worn out. The staff was very nice. Gave us a plastic bag to carry water out of a fresh water fountain instead of a sealed bottle. WEIRD! Lobby has been updated, but not the rooms, or at least not on the 16th floor. Hotel Needs work!! But the location is great.

Location was amazing! Hotel lobby was amazing...I think....it was so crazy busy because no one could check into their rooms until hours later. Room on 9th floor was old with a very musty smell and hallway area was absolutely disgusting. Nothing a paint job and a little TLC couldn't fix. Check in was a challenge - finally made it through only to get up to the room and the room key didn't work.

Not good at all , not good service for every thing , there are bad

We came early but romms are not ready so we went outside, and came back still not ready and we went outside and still not ready, try 3times and we get inside hotel.

Absolute shame to be rated 4 stars and post online pictures for the hotel that is far from reality. Unfriendly staff. Towels have holes and so old, like it was washed already 1000 times. I left at 1:00 AM same day I arrived because hotel had no hot water and I could not shower after along tiring day of walking. I could not find a replacement room for the night, I had to cut my vacation short and returned home at 7:00 Am the same day I got to NY! I am baffled...

Great location. Right in Times Square. Walk out the door and it's all right there.

Room was a little shabby but it was expected. As reasonable as Times Square gets. Great location. Seamless.

Great trip, loved NY. Our hotel was close to everything we wanted to see. Close to the Bus stops very convenient.

Love staying here when I come to the city. In the middle of Times Square so it's very easy to walk everywhere.

Front desk was going to notify us when our room was ready but didn't... The hotel walls needs a new paint job.

Hotel was in a great location, close to everything. Our room was a good size. My only disappointment was how warm our room was. Twice we asked for assistance and both times the maintenance men that were sent to our room to help told us to open the window. Bit hard when its snowing outside!!

The location was great and easy to locate. The hotel was clean and the staff was friendly. No complaints, no problems.

curtain was ripped stains on tile in shower dirt under class end table\ dirt under cover of door of a/c hallway caped stained wall paper crudy

I'll never recommend this hotel to anybody. The staff was bad the hotel is old

First off there is a surprise $33 "resort fee". Considering this is in the theatre district and the "concierge" refused to help with show tickets...just handed us a binder and walked away. Room was gross. Peeling paint and wall paper. Carpets filthy and unvaccumed. Stamps and lamp shades filled with dust. It was freezing so we turned on the heat which put off a horrible odor and made an unbearable knocking noise. I only live an hour outside of the city and come frequently and have stayed at many hotels. Save yourself and stay someplace else...this place was just horrible.

Light was working properly. Water leakage Heater was working properly

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Junior Suite, 1 King Bed

King 1 | Sleeps 2

Executive Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for The Manhattan at Times Square Hotel

Everyone (68) Business (17) Couples (23) Family (17) Other (5) Friends (6)
2

1 nihhtdmrkky

Everyone

Room smelled like pee, okdbnor updated.really didn't like the too . Lobby very nice al ft Decrivi g ........,,,..

By , from tallahasser on Sep 8, 2017

3

fairly decent

Everyone

When I first got checked in I was given a room 1208 upon arrival to the room I realized it was a uncleared room. I then went back to front desk where they gave me another room 1508 which was okay but the only issue with that room was that on one side of the bed it was clearly worn out and each time that you move it would could be heard.

By , from hartford, ct on Sep 6, 2017

2
Everyone

When I checked in and went to my room, it had a strong smell of cigarette smoke even though it was supposed to have been a non-smoking room. Fortunately more rooms were available and the staff gave me one. The new room was okay. The bed was not the most comfotable I've experienced. The walls are not well sound insulated and the noise from the people in the next room kept me awake. When I wanted information about a train schedule, the front desk said the concirege was not available. The next day I asked the concierge and he just referred me to Google. Also when I tried filling up my water bottle at the machines by the ice machine, there was no water and I checked on 3 floors before asking the guy at the front desk.

By , from San Francisco, CA on Sep 4, 2017

1

great location and nothing else!

Everyone
Shower head full of molds Filthy a/c and filter sticking out Wall 7 out of 8 pillows all have yellow stains (from saliva or pee?)

Will never stay nor recommend this hotel! The room they gave me at first on the 9th room was beyond disgusting! Not unless they put you on the renovated rooms on the 5th floor. Check my photos and see if you will stay in this room. I suggest the managers to see for themselves. I don't think the cleaners care coz if they do, that room should have been fixed! Maybe some travelers don't mind and don't complain coz of too much of a hassle.

By , from Florida on Aug 30, 2017

3

nice location - bad amenities

Everyone

Hotel is located wonderfully. The amenities were terrible. We stayed for 3 nights on the 16th floor. Everything needed to be fixed - painted - carpeting. No refrigerator. Stuffy room. The towels were worn out. The staff was very nice. Gave us a plastic bag to carry water out of a fresh water fountain instead of a sealed bottle. WEIRD! Lobby has been updated, but not the rooms, or at least not on the 16th floor. Hotel Needs work!! But the location is great.

By , from Southern California on Aug 24, 2017

2

great location! room nothing like pictured!

Everyone

Location was amazing! Hotel lobby was amazing...I think....it was so crazy busy because no one could check into their rooms until hours later. Room on 9th floor was old with a very musty smell and hallway area was absolutely disgusting. Nothing a paint job and a little TLC couldn't fix. Check in was a challenge - finally made it through only to get up to the room and the room key didn't work.

By on Aug 23, 2017

1

bad

Everyone

Not good at all , not good service for every thing , there are bad

By on Aug 23, 2017

3

nice close to broadway

Everyone

We came early but romms are not ready so we went outside, and came back still not ready and we went outside and still not ready, try 3times and we get inside hotel.

By , from atlanta on Jul 27, 2017

1
Everyone

Absolute shame to be rated 4 stars and post online pictures for the hotel that is far from reality. Unfriendly staff. Towels have holes and so old, like it was washed already 1000 times. I left at 1:00 AM same day I arrived because hotel had no hot water and I could not shower after along tiring day of walking. I could not find a replacement room for the night, I had to cut my vacation short and returned home at 7:00 Am the same day I got to NY! I am baffled...

By on Jul 11, 2017

5
Everyone

Great location. Right in Times Square. Walk out the door and it's all right there.

By on Jul 9, 2017

Review comment responded on Jul 12, 2017

Thanks for the positive feedback.We're thrilled that you had such a pleasant stay with us and enjoyed the prime location. It's wonderful that our team could go above and beyond your expectations. Thank you and have a wonderful day.