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The Manhattan at Times Square Hotel

4.0 out of 5.0

Recent guest reviews

Absolute shame to be rated 4 stars and post online pictures for the hotel that is far from reality. Unfriendly staff. Towels have holes and so old, like it was washed already 1000 times. I left at 1:00 AM same day I arrived because hotel had no hot water and I could not shower after along tiring day of walking. I could not find a replacement room for the night, I had to cut my vacation short and returned home at 7:00 Am the same day I got to NY! I am baffled...

Great location. Right in Times Square. Walk out the door and it's all right there.

Room was a little shabby but it was expected. As reasonable as Times Square gets. Great location. Seamless.

Great trip, loved NY. Our hotel was close to everything we wanted to see. Close to the Bus stops very convenient.

Love staying here when I come to the city. In the middle of Times Square so it's very easy to walk everywhere.

Front desk was going to notify us when our room was ready but didn't... The hotel walls needs a new paint job.

Hotel was in a great location, close to everything. Our room was a good size. My only disappointment was how warm our room was. Twice we asked for assistance and both times the maintenance men that were sent to our room to help told us to open the window. Bit hard when its snowing outside!!

The location was great and easy to locate. The hotel was clean and the staff was friendly. No complaints, no problems.

curtain was ripped stains on tile in shower dirt under class end table\ dirt under cover of door of a/c hallway caped stained wall paper crudy

I'll never recommend this hotel to anybody. The staff was bad the hotel is old

First off there is a surprise $33 "resort fee". Considering this is in the theatre district and the "concierge" refused to help with show tickets...just handed us a binder and walked away. Room was gross. Peeling paint and wall paper. Carpets filthy and unvaccumed. Stamps and lamp shades filled with dust. It was freezing so we turned on the heat which put off a horrible odor and made an unbearable knocking noise. I only live an hour outside of the city and come frequently and have stayed at many hotels. Save yourself and stay someplace else...this place was just horrible.

Light was working properly. Water leakage Heater was working properly

Room was good, the bathroom was small, the lighting in the bathroom was inadequate, the bath towels were small, the could have been a little bigger. Other than that, it was a good stay.

I was not sure about staying here after I read some reviews, but I decided to see for myself since it was in the location I wanted and also within my price range. What a nice surprise! Location, location,location. Hotel smells amazing at all times. From an angle in our room we were able to see time square. Customer service super. In general we had a wonderful staying. Mattress was not that great, but after walking all day long, we were gone as soon as we touched the pillow so it didn't really matter. We will definetly stay here over and over again. I hate to see how people give bad reviews for the stupidest things

Hotel is located in a great location. Beautiful but individual room could have used some updating. Did get extremely hot in room with no way to adjust thermostat. Staff was fantastic. Parking is insanely expensive.

When we arrived the hotel was quiet. We approached the elevator only to be greeted with the smell of marijuana. We got to our room and it was disgusting. The bathroom floor had garbage and the shower and ceiling was full of mold. The corners of the room were dusty and had food on the corners. The walls were super thin and somebody in the room next door was smoking weed. We also requested a queen size room and ended up with two twins. The girl at the front desk was quite rude when we told her we paid for a queen not two doubles. Needless to say we will never stay at the Manhattan again!

Our flight got cancelled and we had to re-book a flight a few days later and even though we booked the same room they refused to re-fund our original reservation. So we ended up paying for a room twice. Where is the customer service in that?

Hotel needs a renovation: carpet was disgusting, no outlets on walls, lamps with broken switches/shades. Wallpaper was peeling and torn, bathroom was pretty rough, slow drains, etc. Could have done better at similar price. Won't be going back.

Bedroom very nice well appointed but very small bathroom. While small great shower and very clean.

This hotel is in a wonderful location in the heart of Midtown Manhattan. It was very convenient to plenty of restaurants, theaters, shopping, and Times Square. The 11th floor was in need updating. The room could have been a little cleaner. There were dirty light switches and dusty fixtures. Overall it was a good deal for the price and we would stay here again.

790 7th Ave New York NY

Hotel highlights

  • Walking distance to Ed Sullivan Theater and Radio City Music Hall
  • Fitness center
  • WiFi in rooms and public areas (fees apply)
  • Business center

Located in Midtown, The Manhattan at Times Square Hotel is adjacent to Ed Sullivan Theater and within a 5-minute walk of other popular sights like Radio City Music Hall. The 685 rooms at this 4-star hotel include coffee makers, flat-screen TVs, and pillowtop beds. Centrally located in New York, the hotel is also a short walk from Broadway and Rockefeller Center.


Dining

For your convenience, a continental breakfast is served for a fee each morning from 6:30 AM to 1 PM. Get a pick-me-up at the coffee shop/café.


Rooms

The Manhattan at Times Square Hotel's 685 rooms are recently renovated and provide coffee makers, free weekday newspapers, and free international calls. Guests can expect to find WiFi and 37-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free long-distance calls, free local calls, and laptop-compatible safes are also standard.


Property features

Renovated in 2014, The Manhattan at Times Square Hotel offers a fitness center, WiFi in public areas, and a business center. Self parking is offered for USD 53 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Junior Suite, 1 King Bed

King 1 | Sleeps 2

Guest reviews for The Manhattan at Times Square Hotel

Everyone (60) Business (17) Couples (23) Family (17) Other (5) Friends (6)
1
Everyone

Absolute shame to be rated 4 stars and post online pictures for the hotel that is far from reality. Unfriendly staff. Towels have holes and so old, like it was washed already 1000 times. I left at 1:00 AM same day I arrived because hotel had no hot water and I could not shower after along tiring day of walking. I could not find a replacement room for the night, I had to cut my vacation short and returned home at 7:00 Am the same day I got to NY! I am baffled...

By on Jul 11, 2017

5
Everyone

Great location. Right in Times Square. Walk out the door and it's all right there.

By on Jul 9, 2017

Review comment responded on Jul 12, 2017

Thanks for the positive feedback.We're thrilled that you had such a pleasant stay with us and enjoyed the prime location. It's wonderful that our team could go above and beyond your expectations. Thank you and have a wonderful day.

4

reasonably affordable, good location

Everyone

Room was a little shabby but it was expected. As reasonable as Times Square gets. Great location. Seamless.

By on Jul 5, 2017

Review comment responded on Jul 12, 2017

Thank you for your positive feedback. We look forward to accommodating you again in the future. Have a wonderful day.

4

older hotel but close to so much

Everyone

Great trip, loved NY. Our hotel was close to everything we wanted to see. Close to the Bus stops very convenient.

By , from Rochester, MN on Jul 5, 2017

Review comment responded on Jul 12, 2017

Thanks for the excellent review. We're thrilled you had such a wonderful stay with us. We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to seeing you again have a wonderful day.

5
Everyone

Love staying here when I come to the city. In the middle of Times Square so it's very easy to walk everywhere.

By on Jun 29, 2017

3

great location but an old hotel

Everyone

Front desk was going to notify us when our room was ready but didn't... The hotel walls needs a new paint job.

By on Jun 28, 2017

4

great location

Everyone

Hotel was in a great location, close to everything. Our room was a good size. My only disappointment was how warm our room was. Twice we asked for assistance and both times the maintenance men that were sent to our room to help told us to open the window. Bit hard when its snowing outside!!

By on Jun 3, 2017

4

great location for times square

Everyone

The location was great and easy to locate. The hotel was clean and the staff was friendly. No complaints, no problems.

By , from times square on May 31, 2017

2
Everyone

curtain was ripped stains on tile in shower dirt under class end table\ dirt under cover of door of a/c hallway caped stained wall paper crudy

By on May 28, 2017

1

worst hotel

Everyone

I'll never recommend this hotel to anybody. The staff was bad the hotel is old

By on May 25, 2017