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The Manhattan at Times Square Hotel

4.0 out of 5.0

Recent guest reviews

The hotel is on a great location, very old rooms but there are new remodeled rooms on floor 17th, I recommend to ask for those rooms if available!

Nice hotel and very nice staff ! Close to time square! Lots of restaurants around and shops!

Everything was great from Check In to Check Out. Staff was Amazing. Only have 1 issue, and would be really helpful if there was a Refridge in the Room.. Other than that, i would book again.

The pictures of the hotel used for the website MUST have been from the only renovated floor, because this certainly was NOT the same condition of the room we were given. I'm sure with its proximity to Times Square, this hotel gets beat to death during New Year's Eve, but it's time for a little fresh paint here and there. Quite honestly, I could have ignored the condition of the hotel as I never felt unsafe or unhealthy, but then I woke up the next morning to find an extra $30 "facility fee" had been added to the room for which I had already paid on Orbitz. I assume a "facility charge" is for use of the gym, pool, etc. - facilities I didn't use during my one night stay. Come to find out you have to read the fine print to see that Orbitz says "does not include daily resort fee of $34.43" so SHAME ON YOU, ORBITZ for helping hide extra fees. Publish the full rate! All told, add the amount paid through Orbitz up front and the extra facility fee and I could have gotten a room at a much nicer and more reputable hotel. I'm sure I will get the obligatory "we're sorry the room condition didn't meet your needs", but if you really wanted to make things right, you would refund the "resort fee" and publish transparent pricing. You won't miss my business because I know it's just another drop in the bucket, but I won't ever stay here again and advise the same for anyone reading this.

The so called "renovations" started and stopped at the lobby. Upon exiting the elevator to our floor we were met with bubbling, dingy, dirty carpet everywhere we looked, peeling wallpaper and paint and overall just dark. The rooms were not much better. Outdated is an understatement!! Apparently only certain floors of the hotel were renovated and the hotel staff told me they wouldn't upgrade our room until we paid additional funds. Seriously the quality was comparable to a 1-star motel. I fully expected to see pimps, prostitutes and the like . I have never stayed at a hotel of this quality and would never intentionally do so. I don't know who is responsible for this false advertising but I want my money back!! If I could upload all the photos that I took of this dump, I would!!

The hotel was nice and view but it needs some update and repairs and they don’t have ac in rooms or use ac in winter so the rooms get very hot. The people that serve breakfast both were amazing nice and very attentive I would say excellent service on that part.

Took my family on a winter vacation to NYC. Found this hotel and went off of the photos. What a lie that was. Room was disgusting. 13 year old daughter found a used condom wrapper on the floor. Bathroom had mold. We were caughing by the time we left. Room had a foul smell to it. Ceiling was falling apart. Wallpaper was peeling off. They left us with almost no toilet paper and when we used the bathroom, we had ran out. I called the front desk to ask for more while my other half was stuck on the toilet and they never brought any up. I had to go take some from a cart in the hallway. This is one of the worst experiences I've ever had. Budget Inn could do better.

I really enjoyed my stay and experience at the hotel. I will definitely return.

Great location. Friendly staff. Comfortable bed. More words required for review for some reason. Still more words needed.

The hotel is nothing like the pictures online. It is dated and in major need of renovations and cleaning.

When we got to the hotel room, it looked worse than a La Quinta Inn. Room looked nothing as they portray on the site. The tub was damaged, and when you moved around in the shower, gray gunk came out of a crack. Told management about it, and were told there was nothing they could do refundwise because it was prepaid, and they couldn’t move us due to capacity. It was so gross that we had to go to a different hotel at an extra expense. We told employees about the tub issue, and they were unfazed.

The amenities hardly work, yet they are okay with charging full amount. I learned that this wasn't just an issue with me as other guests had same issues. Walls are very thin and incessant coughing of neighbor kept me from getting sleep. Building is as trashy from the inside as clean it looks from the outside.Would not recommend.

I was appalled to discover when I checked in that I had to pay $32.00 a night facility fee. When I made my reservations on line no where did it mention such a fee. I was forced to pay it because where else could I stay while standing in the hotel's front desk?

Great area... walking distance to Times Square, 5th Avenue, Rockefeller and Radio City Muaic Hall.

The lobby is VERY deceiving. Only one floor has renovated rooms and all of the other rooms look like they haven't been cleaned in 20 years. I complained the first night and the girl at the desk was super nice and switched rooms but it was the same experience in both rooms. I was extremely disappointed in the quality of this hotel. Even the bathroom in the lobby was so gross I walked right out. The only upside is the staff was very friendly. Pay the extra 50 a night and go to a better hotel!

check in was slow, lack of help with business center no microwave or refrigerator in room, not very clean paying for parking to stay at the hotel

Terrible experience, nothing like the pictures. It seems that the only updates floor is the executive floor. Other than that and the lobby the whole place looks like a jointed house.

The bed was very uncomfortable, it was also very freezing

The desk informed us there is a extra fee for drinking water and wifi etc. Our 1st room smelled of urine and I woke up with bug bites on my back. A Very disappointing experience. The location is very good lots of transport within easy distance of the park . I'm going back to New York in a few days but definitely will not stay at this hotel.

Great location. Ok price. Very old, dirty interior.

790 7th Ave New York NY

Hotel highlights

  • Walking distance to Ed Sullivan Theater and Radio City Music Hall
  • Free WiFi in public areas
  • 24-hour fitness center
  • Business center

Located in Central New York City, The Manhattan at Times Square Hotel is adjacent to Ed Sullivan Theater and within a 5-minute walk of other popular sights like Radio City Music Hall. The 685 rooms at this 4-star hotel include coffee makers, flat-screen TVs, and pillowtop beds. Centrally located in Manhattan, the hotel is also a short walk from Broadway and Rockefeller Center.


Dining

Start each morning with continental breakfast, available for a fee from 6:30 AM to 1 PM. Get a pick-me-up at the coffee shop/café.


Rooms

The Manhattan at Times Square Hotel's 685 rooms are recently renovated and provide coffee makers, free weekday newspapers, and free international calls. Guests can expect to find WiFi and 37-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free long-distance calls, free local calls, and laptop-compatible safes are also standard.


Property features

Renovated in 2014, The Manhattan at Times Square Hotel offers a 24-hour fitness center, free WiFi in public areas, and a business center. Self parking is offered for USD $52 - $65 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Junior Suite, 1 King Bed

King 1 | Sleeps 2

Standard Room

Queen 1 | Sleeps 2

Guest reviews for The Manhattan at Times Square Hotel

Everyone (89) Couples (24) Business (17) Family (17) Other (5) Friends (6)
5

great location, 17th floor has remodeled rooms

Everyone

The hotel is on a great location, very old rooms but there are new remodeled rooms on floor 17th, I recommend to ask for those rooms if available!

By on Feb 13, 2018

5

nice hotel close to time square.

Everyone

Nice hotel and very nice staff ! Close to time square! Lots of restaurants around and shops!

By , from texas on Feb 12, 2018

5

great hotel in the middle of everything!!!

Couples

Everything was great from Check In to Check Out. Staff was Amazing. Only have 1 issue, and would be really helpful if there was a Refridge in the Room.. Other than that, i would book again.

By , from Providence Rhode Island on Feb 1, 2018

2

beware: "resort fee"

Everyone

The pictures of the hotel used for the website MUST have been from the only renovated floor, because this certainly was NOT the same condition of the room we were given. I'm sure with its proximity to Times Square, this hotel gets beat to death during New Year's Eve, but it's time for a little fresh paint here and there. Quite honestly, I could have ignored the condition of the hotel as I never felt unsafe or unhealthy, but then I woke up the next morning to find an extra $30 "facility fee" had been added to the room for which I had already paid on Orbitz. I assume a "facility charge" is for use of the gym, pool, etc. - facilities I didn't use during my one night stay. Come to find out you have to read the fine print to see that Orbitz says "does not include daily resort fee of $34.43" so SHAME ON YOU, ORBITZ for helping hide extra fees. Publish the full rate! All told, add the amount paid through Orbitz up front and the extra facility fee and I could have gotten a room at a much nicer and more reputable hotel. I'm sure I will get the obligatory "we're sorry the room condition didn't meet your needs", but if you really wanted to make things right, you would refund the "resort fee" and publish transparent pricing. You won't miss my business because I know it's just another drop in the bucket, but I won't ever stay here again and advise the same for anyone reading this.

By on Jan 30, 2018

1

seriously outdated and disgusting - beware!!!

Everyone

The so called "renovations" started and stopped at the lobby. Upon exiting the elevator to our floor we were met with bubbling, dingy, dirty carpet everywhere we looked, peeling wallpaper and paint and overall just dark. The rooms were not much better. Outdated is an understatement!! Apparently only certain floors of the hotel were renovated and the hotel staff told me they wouldn't upgrade our room until we paid additional funds. Seriously the quality was comparable to a 1-star motel. I fully expected to see pimps, prostitutes and the like . I have never stayed at a hotel of this quality and would never intentionally do so. I don't know who is responsible for this false advertising but I want my money back!! If I could upload all the photos that I took of this dump, I would!!

By , from New York, NY on Jan 28, 2018

2

close to time square

Everyone

The hotel was nice and view but it needs some update and repairs and they don’t have ac in rooms or use ac in winter so the rooms get very hot. The people that serve breakfast both were amazing nice and very attentive I would say excellent service on that part.

By , from orlando on Jan 23, 2018

1

disgusting

Everyone

Took my family on a winter vacation to NYC. Found this hotel and went off of the photos. What a lie that was. Room was disgusting. 13 year old daughter found a used condom wrapper on the floor. Bathroom had mold. We were caughing by the time we left. Room had a foul smell to it. Ceiling was falling apart. Wallpaper was peeling off. They left us with almost no toilet paper and when we used the bathroom, we had ran out. I called the front desk to ask for more while my other half was stuck on the toilet and they never brought any up. I had to go take some from a cart in the hallway. This is one of the worst experiences I've ever had. Budget Inn could do better.

By , from FL on Jan 23, 2018

5

nice hotel excellent location

Everyone

I really enjoyed my stay and experience at the hotel. I will definitely return.

By , from Bermuda on Jan 21, 2018

4
Everyone

Great location. Friendly staff. Comfortable bed. More words required for review for some reason. Still more words needed.

By on Jan 7, 2018

2
Everyone

The hotel is nothing like the pictures online. It is dated and in major need of renovations and cleaning.

By on Jan 7, 2018