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Lotte New York Palace

4.5 out of 5.0

Recent guest reviews

Employees dont say good morning. Waitress with the phone everyday while she is in the lobby with clients. I think they must learn from european manners, because it doesnt worth the money I paid because it is a very normal 5 stars hotel.

Location, room size and a king bed and cleanliness

Great property! Good location and rooms were clean and staff was excellent!!

Great location - walking distance to tons of sites...Central Park, Rockefeller Center, tons of restaurants and shopping. Staff was friendly and helped with recommendations for restaurants. The hotel bars were convenient for post dinner drinks and chatting. Room was nice and clean and very spacious! Couldn’t have been happier with my choice to stay here!

Absolutely breathtaking! Great location and the staff goes above and beyond to accommodate their guests! Highly recommend!

Great location. Helpful staff. I'd stay here again.

Staff was outstanding !! Concierge actually went next door for us when we were told restaurant was full and got us a seat at the kitchen bar

Kind and helpful staff. Spacious rooms with lovely views. Convenient location. Will go back again!

What a beautiful hotel! The location is so central, the reception area is gorgeous, and the rooms are the largest I’ve ever seen in NYC. The bed was comfortable and shades made the room perfectly dark for sleeping in. This hotel was a wonderful surprise. We loved it and would stay again.

Great experience. Staff was very helpful and friendly

455 Madison Ave New York NY

Hotel highlights

  • Walking distance to 5th Avenue and St. Patrick's Cathedral
  • Onsite dining
  • Spa
  • Health club

Located in Midtown, Lotte New York Palace is adjacent to 5th Avenue and within a 5-minute walk of other popular sights like St. Patrick's Cathedral. This 4.5-star hotel has 909 guestrooms and offers a full-service spa, a health club, and a conference center.


Dining

For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM. Satisfy your hunger without leaving your room with 24-hour room service, or entertain your taste buds with bite a the onsite restaurant or coffee shop/café.


Rooms

A plasma TV comes with pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a minibar, free weekday newspapers, and a laptop-compatible safe.


Property features

Guests staying at Lotte New York Palace enjoy access to a full-service spa, a health club, and a steam room. Valet parking is available for USD 80 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include WiFi in public areas, a conference center, and a business center.

Room options

Premier Room, 1 King Bed, View (Skyline)

King 1 | Sleeps 2

Deluxe Suite, 1 King Bed, Accessible, Corner

King 1 | Sleeps 3

Superior Room, 2 Double Beds

Full 2 | Sleeps 4

Suite, 1 King Bed, Corner (Towers Corner)

King 1 | Sleeps 4

Guest reviews for Lotte New York Palace

Everyone (73) Couples (25) Business (12) Family (39) Other (4) Friends (5)
5
Everyone

By on Jun 2, 2019

Review comment responded on Jun 4, 2019

Thank you so much for your review. We are delighted to hear that you have enjoyed your stay with us. We look forward to welcoming you back in the near future. Regards, Becky Hubbard, General Manager

3
Families

Employees dont say good morning. Waitress with the phone everyday while she is in the lobby with clients. I think they must learn from european manners, because it doesnt worth the money I paid because it is a very normal 5 stars hotel.

By on May 29, 2019

Review comment responded on Jun 10, 2019

Dear Alvaro, Thank you for your review. I am so sorry to hear of the experience you had here at the Lotte New York Palace. These are not the standards by which we strive to uphold. We hope you will allow us to show you a 5 star experience for which we are known for by returning again soon. Sincerely, Becky Hubbard, General Manager

5
Everyone

By on May 27, 2019

Review comment responded on May 28, 2019

Greetings, Thank you so much for your review. We look forward to welcoming you back in the near future. Regards, Becky Hubbard, General Manager

5
Partner Couples

Location, room size and a king bed and cleanliness

By on May 26, 2019

Review comment responded on May 28, 2019

Greetings, Thank you so much for your review. We look forward to welcoming you back in the near future. Regards, Becky Hubbard, General Manager

5
Families

Great property! Good location and rooms were clean and staff was excellent!!

By on Apr 22, 2019

Review comment responded on Apr 24, 2019

Greetings, Thank you so much for your review. We are delighted to hear that you enjoyed the location and that everyone in our team was helpful. We look forward to welcoming you back in the near future. Regards, Becky Hubbard, General Manager

5
Partner Couples

Great location - walking distance to tons of sites...Central Park, Rockefeller Center, tons of restaurants and shopping. Staff was friendly and helped with recommendations for restaurants. The hotel bars were convenient for post dinner drinks and chatting. Room was nice and clean and very spacious! Couldn’t have been happier with my choice to stay here!

By , from Roseville, CA on Apr 13, 2019

Review comment responded on Apr 24, 2019

Dear Lacey, Thank you so much for this great review. We are delighted to hear that you had the chance to check out our Gold Room bar. We will share your feedback with our team regarding the drinks and the food. We look forward to welcoming you back in the near future. Warm regards, Becky Hubbard, General Manager

5
Everyone

By on Apr 8, 2019

Review comment responded on Apr 18, 2019

Greetings, Thank you so much for your review. We look forward to welcoming you back in the near future. Regards, Becky Hubbard, General Manager

5
Everyone

By on Apr 1, 2019

Review comment responded on Apr 18, 2019

Greetings, Thank you so much for your review. We look forward to welcoming you back in the near future. Regards, Becky Hubbard, General Manager

5
Everyone

By on Mar 26, 2019

Review comment responded on Apr 18, 2019

Greetings, Thank you so much for your review. We look forward to welcoming you back in the near future. Regards, Becky Hubbard, General Manager

5
Everyone

By on Feb 16, 2019