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Lotte New York Palace

4.5 out of 5.0

Recent guest reviews

Great location. Nice room with a great view of the cathedral. Beds and pillows were comfy. Nice big bath towels and robes. Courtyard was nice to have to sit and visit on the summer evenings. Was disappointed that to get ice it required you to call room service. Also, only one pillow was left on each each bed (because that was the number of people on the reservation). We had to call to get additional pillows. With the price of your stay, it is disappointing that it seems they try to get every additional dollar out of you "al la carte". Overall it was a great pick for a hotel.

Overall service was very good. The bed was comfortable and the room was very clean. Shower spray was strong. We arrived prior to stated check-in time and though there were no rooms in the class we reserved they offered other alternatives so we could check in immediately. Only negative comment would be around pricing of additional items - food, minibar, internet was outrageously high but probably consistent with many other hotels in this class.

Loved this hotel. Beautiful lobby and entrance. Rooms were lovely. A terrific Madison Avenue hotel. We did have issues getting the maid service to stock the rooms appropriately for 4 people and had to call each night, which was frustrating. That being said, I would stay again b/c it was very nice and super convenient. We could walk everywhere.

The doormen-the concierge-everyone was a delight! They all wNted to help-with our luggage, hailing a taxi or just giving us direction around the city! Thank you!!!

Excellent location, very nice and beautiful hotel. But the attitude of one man at mail desk and another man at the luggage desk is really awful. Ruined my experience.

Amazing stay! Beautiful view of the cathedral from our 37th floor upgrade. We like to use the subway a lot and there isn't one really close. That was the only con we had!

Nice hotel. The rooms are a bit sparse. A little corporate feeling. But very comfortable and very spacious. Would book again especially for the price.

Birthday weekend so they put me on the top floor overlooking St Patrick's Cathedral, magnificent view. Friendly staff. Would stay there again without question.

The hotel staff was excellent. Their suggestions were spot on. It was close to all the shopping, shows and sight seeing you could want. Also, an easy drive from the airport.

Lovely room, large and well appointed. Looked out at another building, but then, didn't spend much time in room. They just shouldn't hype the St Pats view if it doesn't exist.

The entrance of the hotel looks like a palace, which is how they came up with their name, I suppose. It gives a grand, yet "homey" feeling. The bed was very comfortable, and the view was spectacular. I appreciated the welcoming message and music on the television screen upon arrival. Very convenient location, and very pleasant staff. When we arrived, there was a very long line for check-in, but the friendly and apologetic staff approached each guest, offering water bottles and champagne to help ease the pain of the line. Overall, it was a very pleasant experience, and I will definitely be staying here again.

Good size room, the only negative was the beds were kinda hard.

I stayed here with my 83 year old mother and found the staff very helpful. My mom has difficulty getting around and the staff was very accommodating. Hotel is centrally located.

Rooms are beautiful, beds are comfortable, very spacious inside the room itself and in the walk in closet and separate armoire (luggages, strollers, etc were completely tucked away which I've never been able to do in a hotel before!). Shades/lighting, etc are all able to be controlled remotely which is also a very nice touch. View was awesome...right over st Patrick's cathedral, kids loved looking out to see all the buildings. Pomme palais on site was delicious (almond croissant)! Hotel is very conveniently located to shops, restaurants, and pretty much anything you could want or need. The bar inside looked nice, we did not go in because we were with kids. The bathroom was also lovely and the Molton Brown bath products were amazing!

The hotel is beautiful, staff was helpful, and we really liked the location.

Everything was within walking distance! Staff was really nice

Historic and beautiful hotel. The room was very large and very clean and luxurious.

1 am check in - staff and room was ready, informative and efficient. Room was great - all around comfortable.

The hotel is in a great location. We've been staying at the Waldorf recently, but switched to The palace and I'm glad we did. Rooms were great and quite large, staff was friendly, the only downside was there wasn't a large lobby space.

We stayed in a corner bedroom with cathedral view and that was we most enjoyed!! I loved the breakfast at the Pomme Palais cafe. They have delicious croissants and excellent coffee.

455 Madison Ave New York NY

Hotel highlights

  • Walking distance to St. Patrick's Cathedral and Rockefeller Center
  • 3 bars/lounges
  • Spa
  • Health club

Located in Central New York City, Lotte New York Palace is within a 5-minute walk of St. Patrick's Cathedral and within 15 minutes of other popular attractions like Rockefeller Center. This 4.5-star hotel has 909 guestrooms and offers a full-service spa, a health club, and a conference center. It's in central Manhattan and also a short walk from Barney's and Grand Central Terminal.


Dining

For your convenience, a full breakfast is served each morning for a fee. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

Lotte New York Palace's 909 rooms are air-conditioned and provide minibars, free weekday newspapers, and laptop-compatible safes. Guests can expect WiFi, wired Internet, and plasma TVs with pay movies. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Phones, ironing boards, and desks are also available.


Property features

Guests staying at Lotte New York Palace enjoy access to a full-service spa, a health club, and a steam room. Valet parking is available for USD 80 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include WiFi in public areas, 30 meeting rooms, and a conference center.

Room options

Executive Suite, 1 King Bed, Tower

King 1 | Sleeps 5

Premier Room, 2 Double Beds (Skyline View)

Full 2 | Sleeps 4

Premier Room, 1 King Bed (Skyline View)

King 1 | Sleeps 3

Room, 1 King Bed, View, Corner (Cathedral View)

King 1 | Sleeps 3

Guest reviews for Lotte New York Palace

Everyone (21) Business (12) Couples (23) Family (37) Other (3) Friends (5)
4

love the courtyard!

Everyone

Great location. Nice room with a great view of the cathedral. Beds and pillows were comfy. Nice big bath towels and robes. Courtyard was nice to have to sit and visit on the summer evenings. Was disappointed that to get ice it required you to call room service. Also, only one pillow was left on each each bed (because that was the number of people on the reservation). We had to call to get additional pillows. With the price of your stay, it is disappointing that it seems they try to get every additional dollar out of you "al la carte". Overall it was a great pick for a hotel.

By on Aug 3, 2017

5

good option in nyc

Everyone

Overall service was very good. The bed was comfortable and the room was very clean. Shower spray was strong. We arrived prior to stated check-in time and though there were no rooms in the class we reserved they offered other alternatives so we could check in immediately. Only negative comment would be around pricing of additional items - food, minibar, internet was outrageously high but probably consistent with many other hotels in this class.

By , from Buffalo, NY on Aug 2, 2017

5

love this hotel - convenient location

Everyone

Loved this hotel. Beautiful lobby and entrance. Rooms were lovely. A terrific Madison Avenue hotel. We did have issues getting the maid service to stock the rooms appropriately for 4 people and had to call each night, which was frustrating. That being said, I would stay again b/c it was very nice and super convenient. We could walk everywhere.

By on Jun 28, 2017

5

such a pleasant experience!

Everyone

The doormen-the concierge-everyone was a delight! They all wNted to help-with our luggage, hailing a taxi or just giving us direction around the city! Thank you!!!

By , from New York, NY on Jun 28, 2017

4
Everyone

Excellent location, very nice and beautiful hotel. But the attitude of one man at mail desk and another man at the luggage desk is really awful. Ruined my experience.

By , from Michigan on Jun 9, 2017

5
Everyone

Amazing stay! Beautiful view of the cathedral from our 37th floor upgrade. We like to use the subway a lot and there isn't one really close. That was the only con we had!

By , from Hickory, NC on May 3, 2017

5
Everyone

Nice hotel. The rooms are a bit sparse. A little corporate feeling. But very comfortable and very spacious. Would book again especially for the price.

By on Feb 6, 2017

5

excellent stay

Everyone
St Patrick's

Birthday weekend so they put me on the top floor overlooking St Patrick's Cathedral, magnificent view. Friendly staff. Would stay there again without question.

By on Jan 17, 2017

5

great hotel close to shopping and shows.

Everyone

The hotel staff was excellent. Their suggestions were spot on. It was close to all the shopping, shows and sight seeing you could want. Also, an easy drive from the airport.

By , from Oklahoma City on Dec 22, 2016

5

room without a view

Everyone

Lovely room, large and well appointed. Looked out at another building, but then, didn't spend much time in room. They just shouldn't hype the St Pats view if it doesn't exist.

By , from california on Nov 18, 2016