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Recent guest reviews

This property is in a great location for a shopping trip.

Excelente hotel, muy amables y sus habitaciones muy limpias

Great location. Friendly and helpful staff.

The entrance was beautiful, however the main entrance was typically closed so we used either of the side entrances (which were much less attractive). Also, lots of the hotel amenities are still not available due to Covid. For instance, there is no room service and also the hotel bar is closed. However, the spa was incredible.

The location is really great but the restuarant is little bit small snd expensive .

The room and view were terrific, the location convenient to all midtown attractions, the bars and coffee shop in the lobby were great, and the staff and service were perfect. One can tell that this is an old-line great hotel that knows how to do things properly and exceptionally well.

The check in staff were great-we were celebrating a birthday and really appreciated the room upgrade and birthday treat!

Check was professional and friendly. Bars and restaurants great. All staff were attentive and friendly. Location is perfect. Already planning a return visit

Wonderful. Beautiful comfortable room, loved the pastry shop for breakfast and the concierge (female) was helpful and kind when I left my wallet in a cab and even sent up a dish of fruit to cheer me up. My second stay and I will be back next time rates are good. Love the location too.

Location is great! The property has four bars and restaurant. Gym is a good size.

Beautiful and elegant hotel. Great location. Wonderful history to the building.

How spacious the room are and the incredible view being in the 50th floor of St. Patrick’s Cathedral and the ice skating at Rockefeller Plaza.

Madison Ave New York NY

Hotel highlights

  • Walking distance to 5th Avenue and Rockefeller Center
  • Onsite dining
  • Spa
  • Health club

Located in Manhattan, Lotte New York Palace is adjacent to 5th Avenue and within a 10-minute walk of other popular attractions like Rockefeller Center. This 909-room, 4.5-star hotel welcomes guests with conveniences like a full-service spa, a gym, and a conference center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.


Rooms

Plasma TVs come with pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Free weekday newspapers, laptop-compatible safes, and phones are also available.


Property features

Guests staying at Lotte New York Palace enjoy access to a full-service spa, a gym, and a steam room. If you drive, self parking is USD 65 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this luxury hotel include WiFi in public areas, a conference center, and a business center.

Room options

Room, 2 Double Beds, Tower

2 Double Beds | Sleeps 4

Suite, 1 King Bed, Corner (Corner)

1 King Bed | Sleeps 4

Premier Room, 1 King Bed, View (Skyline)

1 King Bed | Sleeps 2

Premier Room, 1 King Bed, Accessible, View

1 King Bed | Sleeps 2

Guest reviews for Lotte New York Palace

Everyone (17) Couples (5) Family (12)
2
Family

This property is in a great location for a shopping trip.

By on Sep 12, 2022

Review comment responded on Sep 16, 2022

Thank you for your feedback!

4
Family

Excelente hotel, muy amables y sus habitaciones muy limpias

By on Jul 17, 2022

Review comment responded on Jul 17, 2022

Thank you for your feedback!

5
Family

Great location. Friendly and helpful staff.

By on May 3, 2022

Review comment responded on May 5, 2022

Thank you for your feedback!

5
Everyone

By on Apr 20, 2022

1
Everyone

By on Dec 27, 2021

4
Friends

The entrance was beautiful, however the main entrance was typically closed so we used either of the side entrances (which were much less attractive). Also, lots of the hotel amenities are still not available due to Covid. For instance, there is no room service and also the hotel bar is closed. However, the spa was incredible.

By on Oct 6, 2021

Review comment responded on Oct 6, 2021

Thank you for your great feedback! Hope to see you soon!

5
Family

The location is really great but the restuarant is little bit small snd expensive .

By , from Irvine , Ca on Apr 11, 2020

Review comment responded on Apr 13, 2020

Thank you for your valuable feedback, hope to welcome you in future! Front Office Team.

5
Everyone

The room and view were terrific, the location convenient to all midtown attractions, the bars and coffee shop in the lobby were great, and the staff and service were perfect. One can tell that this is an old-line great hotel that knows how to do things properly and exceptionally well.

By on Feb 3, 2020

Review comment responded on Feb 4, 2020

Greetings and thank you for this review. We are thrilled to hear you enjoyed the views. We agree some of the best in the city! I am also happy to hear that you had such a pleasant encounter with our staff. We look forward to welcoming you back soon.

5
Partner Couples Friends

The check in staff were great-we were celebrating a birthday and really appreciated the room upgrade and birthday treat!

By on Feb 3, 2020

Review comment responded on Feb 4, 2020

Greetings, I am so happy you choose to spend your special occasion with us at Lotte New York Palace. Our staff loves to celebrate with our guests. We hope you return to celebrate other special occasions in the future.

5
Family

Check was professional and friendly. Bars and restaurants great. All staff were attentive and friendly. Location is perfect. Already planning a return visit

By on Jan 31, 2020

Review comment responded on Feb 4, 2020

Thank you so much for your review. We are glad you enjoyed your stay at the Lotte New York Palace.I am also happy to hear that you had such a pleasant encounter with our staff. We look forward to welcoming you back soon. Best wishes, Becky Hubbard, General Manager

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