A couple Towels had some dirt on them, but most were clean
Terrible service. Hotel is grossly understaffed. Booked room for 4 (2 adults and 2 children), but room only had 2 sets of towels and no sheets for the pull-out sofa bed. Hilton staff did not answer phone when I tried to call operator and customer service. I had to go down to the front desk and wait in line for ~45 minutes. Front desk understaffed and those that were working were confused and apparently trainees. Anyway, I finally got towels & sheets 2 hours later. I will not stay at any more Hiltons - you're over-paying for a name brand that is no guarantee for quality or service. Expensive hotel room for no good reason, and wasted a lot of time trying to chase down simple service requests. There are many other mid-town hotels to choose from.
It was okay. Not worth what I paid for the night. Sheets were not clean upon check in. They had stains on them. Small issue with check in that was quickly fixed. The bar service was slow. The best part of the hotel is its location.
Great location to everything for walking. The room was too hot and temperature wouldn’t go down.
I don't like to write reviews! Our one night stay was just what we needed
Recently renovated room but bathroom faucet was old and was dislodged from the wall, bathtub was outdated. They also charge $15 to guest for luggage concierge.
The property was not clean. It's really disappointing for that price. I had a great woman for the check in. Check out was done by a ridiculous man who didn't care about customer... staff need to be improved
Great front desk, event if they did not have what I asked for. Overall hotel great if you like Las Vegas style size! Need some design update, 80’s are over:) Not my kind of place, but everyone was great!
Love the location of the hotel.. subway is close by so you can disperse wherever you want .. so accesible location . Be aware no parking
I really like a hotel with a pool and it' s been very warm in New York since our arrival. For the cost of the hotel it's just a basic room, not even a coffee maker is provided. The location is great but it's nothing special. I likely won't stay here again.
Their air conditioner needs an upgrade. It was humid in the room.
Located in Midtown, New York Hilton Midtown is within a 5-minute walk of 5th Avenue and within 15 minutes of other popular attractions like Rockefeller Center. This 1878-room, 4-star hotel has 2 restaurants, a 24-hour health club, and a conference center.
Enjoy dining at one of 2 onsite restaurants including Herb N Kitchen, which specializes in American cuisine. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Full breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
All 1878 rooms feature MP3 docks, laptop-compatible safes, and phones. LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include ironing boards, desks, and wardrobes or closets.
Guests of New York Hilton Midtown enjoy a 24-hour health club, free WiFi in public areas, and a conference center. Valet parking is offered for USD 80 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and express check-out.
A couple Towels had some dirt on them, but most were clean
Terrible service. Hotel is grossly understaffed. Booked room for 4 (2 adults and 2 children), but room only had 2 sets of towels and no sheets for the pull-out sofa bed. Hilton staff did not answer phone when I tried to call operator and customer service. I had to go down to the front desk and wait in line for ~45 minutes. Front desk understaffed and those that were working were confused and apparently trainees. Anyway, I finally got towels & sheets 2 hours later. I will not stay at any more Hiltons - you're over-paying for a name brand that is no guarantee for quality or service. Expensive hotel room for no good reason, and wasted a lot of time trying to chase down simple service requests. There are many other mid-town hotels to choose from.
It was okay. Not worth what I paid for the night. Sheets were not clean upon check in. They had stains on them. Small issue with check in that was quickly fixed. The bar service was slow. The best part of the hotel is its location.
Great location to everything for walking. The room was too hot and temperature wouldn’t go down.
