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New York Hilton Midtown

4.0 out of 5.0

Recent guest reviews

Facilities are older and in need of update. Wallpaper faded and peeling away in bathroom and hallway. Ceiling in bathroom growing mold, no vent system to remove moisture. Beds uncomfortable. Staff adequate. Excellent location which makes up for lack of updates. More reminiscent of a 2 star motel.

Got an early check in which was great. Nice room with large flat screen TV. Only negative was the ridiculous $4.00 per bag storage charge when I checked out. I have stayed at lots of Hilton hotels and do not remember ever being charged to check a bag for a couple of hours. Ridiculous, felt sorry for the family behind me who had four kids and about eight or nine bags..

Excelente service and staff was friendly and helpful

The location is perfect. Close walking distance to tourist attractions and subway system. Perfect for seeing a lot in a short amount of time.

Hotel was very clean and in a very convenient location.

Had a weekend getaway in Midtown, and the Hilton was the perfect spot, good price, and my stay was just what I wanted from the hotel - uneventful. Hilton Midtown was clean, professional, and the staff was kind, quiet, and helpful, which meant I could focus on enjoying my weekend, not worrying about my room.

It was nice and Clean- Why do I have to write more to submit this- that's what most people want to know

Nicely located and within walking distance to many tourist hot spots. Only complaint was hotel staff trying to convince is to take their $140 shuttle to the airport because it's cheaper than Uber. Uber cost us $74.00.

My expectation of the famous Hilton Hotel seemed disappointing. The 3 and four stars Hotels that we had resided looks 5 stars compared to Hilton, to include the current Military Lodges nowadays. My perception is that this, Hotel has been mismanaged lately. There was not even a courtesy drinking water nor other necessities being offered to the residents. The Herb and Kitchen employees have no customer related manners, rude and seemed bitter towards their jobs. Even the employees in the lounge bars seemed unhappy and bitter, could not even smile a bit. I feel bad to one lady who was yelled at by the cashier at the Herb and Kitchen for a simple mistake that she was not on the customer line. At the same token, a couple of oriental ladies were thrown out of the bar table because they failed to order drinks sooner.

We drove 5+ hours and arrived at the hotel around 2PM with 2 babies. We try to check-in asap so that the babies can get some proper rest. The staff told me the rooms are available after 3PM, which is fine even though I tried very hard to get a room immediately. However, when we come back later around 6PM they told me the room is not available until 8PM, which is ridiculous. Also, the staff at the lobby are not very friendly or helpful. We will definitely not stay there anymore.

Family trip to NYC. Clean, decent size rooms. Highly recommended!

Everything you need for a stay in NYC. Location and comfort are hard to beat. We enjoyed staying there very much.

Went with my wife and son. Had a great time. Staff was friendly and location close to everything.

Pretty good size rooms and in a good overall location. However, after hitting the close by touristy spots, the area is limited in restaurants and fun shops. For the price, not having free WIFI int he room is a disappointment, esp if youre a foreign traveler. House keeping was very stingy with the toiletries, esp hair conditioner, etc... The elevator situation in the morning was awful. Some mornings, we had to wait about 10 mins for a somewhat empty elevator. Checking in took forever, They have 10 stations but I think there was only 1 -2 staff working every time I went to the front desk.

Small, no city views at all and bathroom to small, was clean but not what i was expecting. Staff were very friendly and helpful. Not to bad for the price

Check in was very smooth and quick. We were pleased with our room. However, the lobby staff was not as nice and certainly did appear rude and unhelpful. Even when I looked perplexed, no one in lobby tried to help. The elevators ran smoothly and the room staff was very cordial and helpful.

Nice hotel with a scrumptious breakfast. Beds were quite uncomfortable. The A/C/Heat system is old and very loud.

Really annoyed that this hotel sees fit to use their phone message service aka 'the blinking light on your hotel room phone' as a way to trick guests into listening to a commercial for their Hilton time share/vacations.

Everything was good, but they charged me $120.00 for 1 night to park my truck! NEVER park here. Just obsurd! even for NYC. I could have parked in a lot for half the cost. drinks at the bar were way over priced as well. Think Disney land when you stay here, they just make you bleed money

Room options

Premier Room

King 1 | Queen 1 | Sleeps 2

Premier Room, 2 Double Beds

Full 2 | Sleeps 4

Executive Floor Suite One Bed

King 1 | Sleeps 4

Executive Floor Suite Two Beds

Full 2 | Sleeps 6

Guest reviews for New York Hilton Midtown

Everyone (38) Business (65) Couples (178) Family (170) Other (32) Friends (92)
3

great location, close to central park & broadway.

Everyone

Facilities are older and in need of update. Wallpaper faded and peeling away in bathroom and hallway. Ceiling in bathroom growing mold, no vent system to remove moisture. Beds uncomfortable. Staff adequate. Excellent location which makes up for lack of updates. More reminiscent of a 2 star motel.

By , from New York Midtown on Sep 17, 2017

4

great room and location

Everyone

Got an early check in which was great. Nice room with large flat screen TV. Only negative was the ridiculous $4.00 per bag storage charge when I checked out. I have stayed at lots of Hilton hotels and do not remember ever being charged to check a bag for a couple of hours. Ridiculous, felt sorry for the family behind me who had four kids and about eight or nine bags..

By on Sep 6, 2017

5

close to all of the attractions and central park

Everyone

Excelente service and staff was friendly and helpful

By , from california on Aug 18, 2017

5

first time in nyc

Everyone

The location is perfect. Close walking distance to tourist attractions and subway system. Perfect for seeing a lot in a short amount of time.

By on Aug 12, 2017

5
Everyone

Hotel was very clean and in a very convenient location.

By on Jul 31, 2017

5

midtown home away from home

Everyone

Had a weekend getaway in Midtown, and the Hilton was the perfect spot, good price, and my stay was just what I wanted from the hotel - uneventful. Hilton Midtown was clean, professional, and the staff was kind, quiet, and helpful, which meant I could focus on enjoying my weekend, not worrying about my room.

By , from Minneapolis on Jul 19, 2017

5
Everyone

It was nice and Clean- Why do I have to write more to submit this- that's what most people want to know

By on Jul 18, 2017

5

nicely located

Everyone

Nicely located and within walking distance to many tourist hot spots. Only complaint was hotel staff trying to convince is to take their $140 shuttle to the airport because it's cheaper than Uber. Uber cost us $74.00.

By , from Dallas Tx on Jul 6, 2017

1

very dismayed and disappointing.

Everyone

My expectation of the famous Hilton Hotel seemed disappointing. The 3 and four stars Hotels that we had resided looks 5 stars compared to Hilton, to include the current Military Lodges nowadays. My perception is that this, Hotel has been mismanaged lately. There was not even a courtesy drinking water nor other necessities being offered to the residents. The Herb and Kitchen employees have no customer related manners, rude and seemed bitter towards their jobs. Even the employees in the lounge bars seemed unhappy and bitter, could not even smile a bit. I feel bad to one lady who was yelled at by the cashier at the Herb and Kitchen for a simple mistake that she was not on the customer line. At the same token, a couple of oriental ladies were thrown out of the bar table because they failed to order drinks sooner.

By , from PALMDALE CA on Jul 4, 2017

2

not a good experience

Everyone

We drove 5+ hours and arrived at the hotel around 2PM with 2 babies. We try to check-in asap so that the babies can get some proper rest. The staff told me the rooms are available after 3PM, which is fine even though I tried very hard to get a room immediately. However, when we come back later around 6PM they told me the room is not available until 8PM, which is ridiculous. Also, the staff at the lobby are not very friendly or helpful. We will definitely not stay there anymore.

By on Jun 28, 2017