4/10 Poor
Emily
Traveled with family
Dec 5, 2025
Disliked: Cleanliness, property conditions & facilities
AND THEY HAVE ROACHES.
From the start, the service was unacceptable. We were constantly made to feel less than simply because we booked through Expedia. It was obvious we weren’t treated like “regular” guests. Even the $15 dining credit that was included with our stay wouldn’t be honored...it couldn’t even be applied toward a simple basket of bread at breakfast.
On the first day, we called four times for towels and not a single person ever came. The next morning, we called three more times and still nothing!!! We had to go down to the lobby just to get towels physically.
We were also supposed to receive certain tickets as part of our package, but those never materialized because the staff kept changing their story about what they had access to. It felt extremely unorganized and misleading.
The property itself is decent but it hides its poor condition. The bathroom shower doors would repeatedly slide open while showering, which was both unsafe and incredibly frustrating. One of the exterior guest doors wouldn’t even budge, clearly not maintained. Old food containers like Popeyes boxes were left sitting in the hallway all day without being cleaned.
Overall, I honestly feel like I severely overpaid. The hotel is barely holding itself together, the amenities don’t work, and guests who book through third-party sites are treated like second-class citizens. I would absolutely not recommend staying here until they overhaul both their customer service and their facilities.
Emily
Stayed 5 nights in Nov 2025
