Skip to main content
Beginning of main content

Recent guest reviews

So the hotel charges you a 25 dlls a day, per room, Resort Fee, which can be used in Starbucks and the Burguer Bar Restaurante within the hotel. Unfortunately, we had dinner and breakfast at the latter restaurant and it was the worst experience I have ever lived in my entire life, which is something to say considering I have been in some of the best AND WORST rstaurants in the whole world. Both days, the waiters were simply inexistent, we had to wait appox 45-60 minutes for our meals to be served, approx 15 minutes just to the initial coffe to get served, but worst of all, it's been the first time in my entire life in which I had to raise my arm and hand, to call any waiter, and the waiters just ignored me, passing by because they were just not interested to wait on you. One of the days I even had to stand up and go directly to the kitchen to see what was happening with our meals. Simply, terrible, I was going with my senior mother, my wife and my 2 little kids (one a baby) and the didn't give a ...about that. As for the hotel, the personnel is rude and bell boys and taxi callers just expecting the tip do the their jobs. Not a great experience on this aspect.

The pictures of the property have a pool on it, upon arrival we were told that there wasn’t a pool, which personally for me, isn’t a great big deal however we were traveling with our kids, so of course they were very bummed out. We received excellent service upon arrival. Our bags were brought upstairs by the bell hop, but when it was time to check out, that personal attention wasn’t there’s my husband asked for assistance with the bags to which they said no, and he had to bring the bags down himself!

The location and friendliness of staff was excellent

Excellent stay, loved location and property. Spacious rooms as well.

Excellent condition and location Very comfortable, great restaurant on first floor

I love staying at Marriott properties and everyone was great 👍 from the time I arrived.

The rooms were spacious and clean. The lobby was welcoming. The location was excellent for what we wanted to do.

when we first checked in they gave me 2 full beds not what i booked but one cal to the front desk and they got it straightened out. the room itself was super clean and well maintained. the staff were very friendly and they give you a 25$ voucher for the gift store or starbucks per day, which certainly helped with morning coffee. The view from the 35th floor was great to. location was very centralized.

Paying more for a room with a view was totally worth it. The hotel was also so kind for my 30th bday and gave me a complimentary bottle of wine! I’ve stayed at this hotel twice now and would absolutely stay again!

I love the place very clean.👍👍👍👍👍👍

Quiet location and relatively convenient to subway.

We were in an updated room which was very comfortable and reasonably roomy for a NY room. Despite backing up to the elevators the room was VERY quiet which was perfect! The staff was helpful, the location was incredibly convenient to the trains, 911 Memorial and more. I would most certainly stay here again.

Great location with very helpful friendly staff and quiet rooms.

West St New York NY

Hotel highlights

  • Walking distance to National September 11 Memorial and One World Trade Center
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • 24-hour fitness center

Located in Manhattan, New York Marriott Downtown is within a 5-minute walk of National September 11 Memorial and within 15 minutes of other popular attractions like One World Trade Center. This 506-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a 24-hour fitness center.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine.


Rooms

New York Marriott Downtown's 506 air-conditioned rooms provide refrigerators, coffee makers, and laptop-compatible safes. Guests can expect WiFi and TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include phones, ironing boards, and desks.


Property features

New York Marriott Downtown features a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is offered for USD 65 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a business center, express check-in, and express check-out.

Room options

Deluxe Room, 2 Double Beds, Harbor View

2 Double Beds | Sleeps 4

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed, Harbor View

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed, River View

1 King Bed | Sleeps 3

Guest reviews for New York Marriott Downtown

Everyone (63) Couples (26) Business (12) Family (71) Friends (18) Other (5)
2
Family with small children Family

So the hotel charges you a 25 dlls a day, per room, Resort Fee, which can be used in Starbucks and the Burguer Bar Restaurante within the hotel. Unfortunately, we had dinner and breakfast at the latter restaurant and it was the worst experience I have ever lived in my entire life, which is something to say considering I have been in some of the best AND WORST rstaurants in the whole world. Both days, the waiters were simply inexistent, we had to wait appox 45-60 minutes for our meals to be served, approx 15 minutes just to the initial coffe to get served, but worst of all, it's been the first time in my entire life in which I had to raise my arm and hand, to call any waiter, and the waiters just ignored me, passing by because they were just not interested to wait on you. One of the days I even had to stand up and go directly to the kitchen to see what was happening with our meals. Simply, terrible, I was going with my senior mother, my wife and my 2 little kids (one a baby) and the didn't give a ...about that. As for the hotel, the personnel is rude and bell boys and taxi callers just expecting the tip do the their jobs. Not a great experience on this aspect.

By , from Mexico City on Jan 2, 2020

5
Everyone

By on Jan 1, 2020

3
Family with small children Family

The pictures of the property have a pool on it, upon arrival we were told that there wasn’t a pool, which personally for me, isn’t a great big deal however we were traveling with our kids, so of course they were very bummed out. We received excellent service upon arrival. Our bags were brought upstairs by the bell hop, but when it was time to check out, that personal attention wasn’t there’s my husband asked for assistance with the bags to which they said no, and he had to bring the bags down himself!

By on Dec 28, 2019

5
Friends

The location and friendliness of staff was excellent

By on Dec 17, 2019

3
Everyone

By on Dec 16, 2019

5
Everyone

By on Dec 10, 2019

5
Family Family

Excellent stay, loved location and property. Spacious rooms as well.

By on Nov 18, 2019

5
Family

Excellent condition and location Very comfortable, great restaurant on first floor

By on Nov 9, 2019

5
Everyone

I love staying at Marriott properties and everyone was great 👍 from the time I arrived.

By on Nov 8, 2019

4
Family

The rooms were spacious and clean. The lobby was welcoming. The location was excellent for what we wanted to do.

By on Nov 4, 2019

Review comment responded on Nov 5, 2019

Dear Anonymous, Thank you for choosing to stay with us. I appreciate you taking the time to give us your honest feedback. I am very pleased that you enjoyed your stay and noticed our clean rooms as well as our welcoming lobby. Hope to see you very soon.

New York Marriott Downtown

85 West St, New York, NY 10006
url importing http://www.orbitz.com/New-York-Hotels-New-York-Marriott-Downtown.h11559-p2.Hotel-Reviews
There was an error importing /New-York-Hotels-New-York-Marriott-Downtown.h11559-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/New-York-Hotels-New-York-Marriott-Downtown.h11559-p2.Hotel-Reviews