Bathroom doors are not closed properly, space is tiny but functional.
❤️
Close to Times Square and Hells Kitchen. Near subways as well. Very convenient. Area is safe.
Pros: It has a clean, modern yet cosy vibe throughout. Cons: no safe in room! Front desk wouldn’t even believe me then they finally acknowledged it & we moved rooms; mobile device to TV mirroring/streaming NOT WORKING - engineer said ‘sorry, that’s just the way it is’ - Are you kidding me? I thought Yotel was all about tech; the ice/water dispensers weren’t working on our floor so we had to trek to one (of just two) working for the whole hotel; the ‘Empire State Bldg view’ room wasn’t worth paying extra as there was almost no view to speak of. Overall, sad to say, Yotel NYC was a pretty disappointing experience.
My room showed signs of major wear and tear. The shower looked like mold was growing. The wall by the bed looked like damaged. The bed head material was torn. I was disappointed.
Small room but clean.
Ok
It pains me to leave a bad review. We stayed here 4 years ago and loved it. It was an obvious choice to pick Yotel again. On our return, things are starting to show wear. When arriving in our room, on the 18th floor, our window, which is floor level was wide open. Quite the safety hazard I'd imagine for those with little ones. The plate covering the handle for the shower was literally hanging there, not even screwed into the wall. So it fell as soon as the handle was turned. The hot water was lukewarm at best, even less so in the morning, and it is December. The cable signal was terrible. It kept pixielating and freezing up. There's a channel noted to use for room service, but the channel doesn't exist. I will say The hotel is very modern looking, in a good location, and they will hold your luggage even after checkout. I hate to say because this place was sentimental to us, but i don't think we'll be returning.
A great hotel and wonderful service! The price of the room was phenomenal and I really enjoyed my first time at the Yostel hotel
The staff was very helpful.
Great location in Manhattan, pretty close to everything. Walking distance from major tourist attractions. The room was perfect, the staff was great except for security. Need more training in dealing with people with different ethnic background and disabilities. I really didn’t feel welcomed or respected. They constantly approach me and several others of ethnic backgrounds for hotel room keys.
The biggest drawback is the lack of an organized lobby and helpful front desk. You check in via kiosk so you can’t ask questions like where to catch a cab etc. and if you do have a question, like line for Master Control was outrageously long and slow.
The room had electricity problems and they never did absolutely anything to fix it. Also I asked for a hairdryer and it didn’t work. Also when they gave me a functional one it didn’t work because of the electricity problem. Not worth the money we paid or the response we had. Very disappointed
The room super tiny
Located in Manhattan, YOTEL New York Times Square is a leisurely stroll from popular sights such as Jacob K. Javits Convention Center and Times Square. This 713-room, 4-star hotel welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 7:00 AM to 11:00 AM.
Guests can expect 32-inch LCD TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer rainfall showers and hair dryers. Free local calls, laptop-compatible safes, and ironing boards are also available.
YOTEL New York Times Square features a 24-hour gym, free WiFi in public areas, and meeting rooms. If you drive, self parking is USD 45 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this boutique hotel include conference space, a business center, and a computer station.
Bathroom doors are not closed properly, space is tiny but functional.
Dear Ivonne,Thank you so much for staying with us and for rating your stay, would be good to have some more specifics where we can improve, so we can deserve the 5/5.I take this opportunity to inform all our future guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
❤️
Dear John,Thank you so much for staying with us and for rating your stay, would be good to have some more specifics where we can improve, so we can deserve the 5/5.I take this opportunity to inform all our future guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
Close to Times Square and Hells Kitchen. Near subways as well. Very convenient. Area is safe.
Dear Clarisse Ann,Thank you for staying with us.Thank you also for taking the time to write to us a share with all potential guests more details about the hotel and your experience.Is true, our location is unbitable and very safe, really great.I take this opportunity to inform all our future guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…and share Information about the entertainment we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.Looking forward to welcoming you back, very soon.Sincerely,Jorge Tito
Pros: It has a clean, modern yet cosy vibe throughout. Cons: no safe in room! Front desk wouldn’t even believe me then they finally acknowledged it & we moved rooms; mobile device to TV mirroring/streaming NOT WORKING - engineer said ‘sorry, that’s just the way it is’ - Are you kidding me? I thought Yotel was all about tech; the ice/water dispensers weren’t working on our floor so we had to trek to one (of just two) working for the whole hotel; the ‘Empire State Bldg view’ room wasn’t worth paying extra as there was almost no view to speak of. Overall, sad to say, Yotel NYC was a pretty disappointing experience.
Dear Inez,Thank you so much for staying with us, and for taking the time to give us feedback.We take feedback very seriously and we will act upon, I am very surprised with the answer from the Eng. because we just finished a full audit and work on fixing all the TV Sync with Chromecast, We must do better.I am very sorry for all the inconveniences and please accept our apologies.I hope you give us a second chance to serve you better and you will come back.Sincerely,Jorge Tito
My room showed signs of major wear and tear. The shower looked like mold was growing. The wall by the bed looked like damaged. The bed head material was torn. I was disappointed.
Dear Lasha,Thank you for staying with us and for your comments, we know our hotel is aging and that is why we have a full renovation plan for 2024, meanwhile we work very hard to maintain the rooms on the best condition possible.I will try to see your specific room and put out of order, so, we can fix the issues you mentioned.Once again thank you for sharing your comments with us, and giving like this, the chance to fix it.Looking forward to welcoming you again.Sincerely,Jorge Tito
Small room but clean.
Dear Rosa,Thank you for staying with us.We really appreciate you taking the time to give us feedback.I see you had a good stay.Would be good to know and listen suggestions where we can be better, as we always look for 5/5.Looking forward to welcoming you back soonSincerely,
Dear Esther, Thank you for staying with us. Thank you also for taking the time to write and rate your stay. I am glad to read you had a perfect stay. I take this opportunity to tell all other potential guests about the benefits of our FACILITY FEE, with this you have discounts on SHOWS, MUSEUMS, TOURS, RETAIL STORES, ATTRACTIONS, etc. Please, check it at check-in time.SINCERELY,Jorge Tito
Dear Valerie,Thank you for staying with us.It looks you had a good stay.Thanks for sharing with us.As look for the 5/5 would be good to know where we can improve, so, we can work on it.Looking forward to welcoming you back soon.Sincerely,Jorge Tito
Ok
Dear David,Thank you for staying with us.Appreciate your rating.Looking forward to welcome you back soon.Sincerely,Jorge Tito
Dear Josephine, Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to have some specifics where we can improve as you rated 4/5 and we look for 5/5.Remeber we have very large rooms, our rooms are from 170 to 750 Sqft, so, our guests can book rooms that are not tiny.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito