I loved that the hotel was accommodating. We were upgraded due to them not having something available. The area that the hotel is in is surrounded by many things to do. The room was a bit dusty, triggered my allergies but it was a short stay so no worries. All in all the hotel was nice and welcoming. Staff was wonderful.
I have never left negative reviews but this is the property you do not want to stay at. From the moment you walk in, you’ll know what I’m talking about. There’s trash bags on the sidewalk with rats walking all over them. The staff inside the property was not welcoming, they were eating and they looked bothered when I checked in. The room was dirty, floors were dirty as well. The elevator smelled so did the halls. This is not your typical aloft stay.
Condom wrapping left on the floor. One of two night lamps broken. Desk lamp without cover. Loud HVAC. Staff friendliness was so-so. Room (and common area, and elevator) could use some refurbishments. Great location, close to subway and dinner/lunch/breakfast options.
Welcoming and friendly staff
vv
Arrived to a bathroom not cleaned and floor unvacuumed - pill on carpet, food and garbage... had to wait a day to have someone clean. Requested towels that never turned up. The entry way doors weren't cleaned and elevator ... these areas need tot be cleaned on a regular basis! Carpets need an upgrade in a major way...stained and dirty. And after paying on Orbitz, they charged me for each night for more!!! I am just now hoping I get refunded for these charges!
Never try again.
Disgusting room. Almost came back with bedbugs. Had to bin my clothes.
This is my go to hotel everytime I visit NY!
N/A
Small rooms but perfect for staying in New York. It was also very quiet
Dirty, not well maintained. Window didn't close correctly, safe not working, rooms with parties late night. Never again
My expirance was awsome and the staff was very helpful and kind
Loud music and lots of weed smoking from other guest on floor. Needs to be addressed!
Everything was perfect! Ralph was great with customer service !
So close to everything Awesome location Cleanliness Every one is friendly
Located in Manhattan, Aloft Manhattan Downtown - Financial District is within a 10-minute walk of popular sights such as One World Trade Center and National September 11 Memorial. This 3-star hotel has 128 guestrooms and offers a 24-hour gym, free in-room WiFi, and a 24-hour business center.
For your convenience, a to-go breakfast is served for a fee each morning from 4:00 AM to 1:00 PM. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
Guests can expect free WiFi and 42-inch LCD TVs with satellite channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Coffee makers, free local calls, and laptop-compatible safes are also available.
Built in 2015, the brand new Aloft Manhattan Downtown - Financial District offers karaoke, a 24-hour gym, and free WiFi in public areas. Offsite parking is offered for a fee. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, a meeting room, and a computer station.
I loved that the hotel was accommodating. We were upgraded due to them not having something available. The area that the hotel is in is surrounded by many things to do. The room was a bit dusty, triggered my allergies but it was a short stay so no worries. All in all the hotel was nice and welcoming. Staff was wonderful.
I have never left negative reviews but this is the property you do not want to stay at. From the moment you walk in, you’ll know what I’m talking about. There’s trash bags on the sidewalk with rats walking all over them. The staff inside the property was not welcoming, they were eating and they looked bothered when I checked in. The room was dirty, floors were dirty as well. The elevator smelled so did the halls. This is not your typical aloft stay.
Condom wrapping left on the floor. One of two night lamps broken. Desk lamp without cover. Loud HVAC. Staff friendliness was so-so. Room (and common area, and elevator) could use some refurbishments. Great location, close to subway and dinner/lunch/breakfast options.
Thank you for sharing your experience of your recent stay at The Aloft Downtown Manhattan. We greatly appreciate your praise of our location and accommodations and will be sure to pass along your kind words regarding our front desk staffs’ courteousness. I am sorry to hear about the hiccups that occurred throughout your stay. This is truly unacceptable and again, we are so sorry for causing you any inconvenience and dismay. Furthermore, if you wish to return to our property, which I hope you do, it would be my pleasure to personally ensure all of your needs are met and exceeded as we always aim to do here at The Aloft. We hope that you choose to return to The Aloft Manhattan Downtown, so that we may redeem ourselves and exhibit our best in class service that we take great pride in.
Welcoming and friendly staff
Hi Ania, We're glad to hear that your recent experience was the best! Our team was happy to assist you during your time here. Thank you for taking the time to leave this review.
vv
Thank you for this amazing review!
Arrived to a bathroom not cleaned and floor unvacuumed - pill on carpet, food and garbage... had to wait a day to have someone clean. Requested towels that never turned up. The entry way doors weren't cleaned and elevator ... these areas need tot be cleaned on a regular basis! Carpets need an upgrade in a major way...stained and dirty. And after paying on Orbitz, they charged me for each night for more!!! I am just now hoping I get refunded for these charges!
We are terribly sorry to see you were unhappy with your stay. Our team works tirelessly to provide clean and comfortable accommodations and we are disappointed to see that this was not your experience. Please know we will share your feedback with the applicable department leaders so we may make the necessary adjustments to avoid similar future guest frustration.
Never try again.
Disgusting room. Almost came back with bedbugs. Had to bin my clothes.
Thank you for your feedback and for choosing our property during your stay in Manhattan. We appreciate the kind words regarding our staff and location but we will take note of your comments regarding our housekeeping service. While it sounds like you mostly enjoyed your stay, we will take the necessary steps in order to improve your experience with us in the future. Thank you and we hope to see you again!