The Empire is an old hotel - we get that - but well maintained. The staff is exceptional - friendly, informative, helpful. We had one issue that we took to the front desk and it was fixed immediately - can't ask for more than that!
Usually when I stay at this hotel, everything is great! On my recent visit, the bed and sheets were dirty. The hotel changed them when I
felt welcome from the very beginning. I would definitely recommend !
The ambiance, friendly staff, comfortable room, and the convenient access to Lincoln Center and Central Park all contributed to a memorable stay.
It was wonderful from the time I checked in to the time I checked out. Awesome location, felt safe!! The staff was welcoming, the hotel was beautiful!! Will be back in the future!!
The staff at the Empire are fantastic. Always in good moods and very helpful, which is great! The hotel is lovely and it’s an ideal location. Walkable to everything. Perfect for Lincoln Center! Love the Empire Hotel :)
Fabulous location and hotel! The staff is friendly and courteous and seem to enjoy working here. Ambiance is fabulous. Love the rooms I’ve stayed here —offer peace and quiet, with fabulous views! Love this hotel.
Loved the staff, the door men, the front desk people and the lobby bar bartenders. they were friendly and helpful. the staff at the rooftop not so much. not friendly... not necessarily rude but just not helpful or welcoming...
Excellent location and convenience. Professional staff and cleanliness.
The Empire is located very well for good access to Central Park, very good restaurants, public transportation and of course the Lincoln Center. The property has been updated and feels a little better than 5 years ago. The staff are excellent.
It was super nice next to Central Park walking distance from everything Perfect for first time at New York
My room was extremely run down and poorly laid out. The bracket that hangs my TV was broken, so the TV was just plunked down onto the desk (preventing me from setting up my computer and getting work done). The shower controls were broken, and I needed to wait 30 minutes for somebody to come up and fix them. The heater/air unit was ancient and looked so rusted I was worried about touching it.
Especially New York kind of hospitality and helpfulness to out of towners
The location is fantastic and the staff are wonderful
Located in Upper West Side, Empire Hotel is within a mile (2 km) of popular sights such as Times Square and Broadway. This 427-room, 4-star hotel has 2 bars/lounges along with conveniences like free in-room WiFi and a fitness center.
All 427 rooms provide free newspapers, laptop-compatible safes, and phones. Flat-screen TVs come with pay movies, and guests can stay connected with free WiFi. Bathrooms offer free toiletries and bathrobes, and beds sport premium bedding. Desks are also available.
Guests staying at Empire Hotel enjoy a fitness center, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 71.03 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this boutique hotel include a meeting room, a 24-hour business center, and a seasonal outdoor pool.
The Empire is an old hotel - we get that - but well maintained. The staff is exceptional - friendly, informative, helpful. We had one issue that we took to the front desk and it was fixed immediately - can't ask for more than that!
Usually when I stay at this hotel, everything is great! On my recent visit, the bed and sheets were dirty. The hotel changed them when I
Thank you for your rating & review! We are sorry to hear of the cleanliness of the room/bed; it is unacceptable and will be looking into this further. We are working very hard in updating & restoring our rooms & service, so we really appreciate all of your feedback while we strive for excellence.
felt welcome from the very beginning. I would definitely recommend !
Thank you for your Rating! We hope you visit us again soon!
Thank you for your Rating! We hope you visit us again soon!
The ambiance, friendly staff, comfortable room, and the convenient access to Lincoln Center and Central Park all contributed to a memorable stay.
Thank you for your Rating! We hope you visit us again soon!
It was wonderful from the time I checked in to the time I checked out. Awesome location, felt safe!! The staff was welcoming, the hotel was beautiful!! Will be back in the future!!
Thank you for your rating & review! We really appreciate all of your feedback while we strive for excellence. We hope to have you visit us again soon! Best of wishes!
The staff at the Empire are fantastic. Always in good moods and very helpful, which is great! The hotel is lovely and it’s an ideal location. Walkable to everything. Perfect for Lincoln Center! Love the Empire Hotel :)
Thank you for your rating & review! We really appreciate all of your feedback while we strive for excellence. We hope to have you visit us again soon! P.S. The Empire staff express millions of thanks for the acknowledgement. Best of wishes!
Thank you for your Rating! We hope you visit us again soon!
Thank you for your rating & review! We are working very hard in updating & restoring our rooms & service, so we really appreciate all of your feedback while we strive for excellence. We hope to have you visit us again soon!