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Empire Hotel

4.0 out of 5.0

Recent guest reviews

Best service from the staff. Everyone was super friendly and genuinely nice!!!

This hotel was convenient for our stay in the area and had a Starbucks and pharmacy store in the same building just a few steps outside the front doors of the hotel. There are great restaurants across the street as well (Cafe Fiorella is a must for Italian). The hotel bathroom sliding glass door was missing so every time we showered, water poured into the floor. We notified hotel management and they said that they removed all of the glass doors because people would break them off the tracks and some domestic violence situations ended with broken glass doors. We found this very odd. The sink was overly caulked and barely connected to the wall. It was not centered and had pulled away from the wall. This hotel needs some work to bring it back up to 4-star standards. 3 stars at best.

Air conditioner could not be adjusted -- stuck and too cool. Electrical outlets near floor and behind furniture -- difficult to plug in chargers. Bathroom small, no vanity. Clothes rack and towel rack very high -- I am 5 feet 8 inches and had to stretch. Unusual charges: only tea or coffee from Keurig and charge of $3 for each K cup used. Internet access $12.96/day for each device. Perhaps standard in NYC but new to me.

Love this hotel, has a boutique hotel feeling which I love. The location is great as it is right by Columbus circle and Central Park. The staff from the moment we exited our car to leaving the hotel were so friendly. My only con would be rooms are a little small and bathroom is small, not much room to put things for ladies such as makeup and toiletries. Other than that love the hotel. Make sure to check out the rooftop! I will definitely be back.

Nice neighborhood. Roof bar is nice as is lobby bar. Room is not too bad for Manhattan. Loved the bed, very comfortable. Noise level Okay, once again, for Manhattan.

Elegant. Quiet. Clean. The front desk staff was superb.

Comfortable, convenient and close to Broadway and Times Square! Great Restaurant and Bar!

It was a wonderful location with perfect amenities. Love the decor and the helpfulness of the staff.

For being in a nice area there was absolutely no maid service to the lack of staff . They left K cups for coffee but no coffee cups sugar creamer . Pool and rooftop deck we're not open due to lack of staff . Rooms are extremely small and hallway was very smelly .

Internet is actually not free. Terrible service. Staff are so angry for no reason. At the same price level you can find much better substitute.

Mentioned we stayed there often; they sent us a bottle of wine to thank us! Pleasant surprise

My stay was brief but enjoyable. The staff was welcoming and very service oriented.

From the first time I entered the staff treated me so very well it was a small town experience in a big city. My room was ready when I got there, always nice . I can't say enough good things about the experience.

Good location for an outdated hotel. Needs work. Computer station does not work - had to have the front desk print my boarding pass. However, the Empire is the only game in town for a reasonable hotel close to the met. opera.

Had an awesome stay, the night front desk guy, Rudy, was great. Love the location of the hotel. If you take the time to learn the subway system you can go anywhere you want. I recommend earplugs, the ppl that drive in New York love to use their car horns a lot Thank you had a great time

Absolutely no complaints. perfectly satisfied. I mean it.

The location is great, but the carpets in the hallway could be renewed. Rooms are okay. However, I was sorely disappointed by the misleading WiFi language. There is Free Wifi in public areas, bu they charge for internet in the rooms. The Platinum Orbitz status doesn't do anything at this hotel, it seems (no free wifi; no upgrade).

Super cute, trendy, clean and convenient. Great room for the price!!

I've stayed at the Empire several times. The staff is always friendly as can be. The location is excellent...next to Lincoln Center, a block away from Central Park for morning runs, very short walks to half a dozen subway lines. I try to take advantage of some of their great off-peak deals when possible. The addition of the workout room on the basement level is a nice touch...not the most elaborately fitted gym, but certainly enough to get in good basic weight training during a visit. About the only downside are the two restaurants in the same building. I've rarely had a good meal or good service at either, and am always shocked at the small size of servings. The lobby bar, on the other hand, is very nice. I'm not much of a Starbucks guy, but the one on the corner of the building is very nice for early morning coffee and the Times. Door men, front desk staff, chambermaids...all unfailingly polite and upbeat.

I've stayed at the empire many times, but never had such a Sam, beaten down room. Love the location, but no longer my go-to hotel.

44 W 63rd St New York NY

Hotel highlights

  • Walking distance to Lincoln Center and Carnegie Hall
  • Free WiFi in public areas
  • Onsite dining
  • Fitness center

Located in Upper West Side, Empire Hotel is adjacent to Lincoln Center and within a 15-minute walk of popular sights like Carnegie Hall. This 4-star hotel welcomes guests with 426 rooms and conveniences like a fitness center, a rooftop terrace, and a 24-hour business center. Located in central Manhattan, the hotel is also near Barney's and Broadway.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All 426 air-conditioned rooms provide minibars, free newspapers, and laptop-compatible safes. Flat-screen TVs come with pay movies, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer free toiletries and bathrobes. Phones and desks are other standard amenities.


Property features

Guests staying at Empire Hotel enjoy a fitness center, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 60 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique hotel include a meeting room, a 24-hour business center, and free newspapers.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Superior Room, 1 King Bed

King 1 | Sleeps 2

Junior Suite, 1 King Bed

King 1 | Sleeps 3

Superior Double Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Empire Hotel

Everyone (34) Couples (117) Business (47) Family (64) Other (36) Friends (32)
5

amazing

Everyone
My view from my room

Best service from the staff. Everyone was super friendly and genuinely nice!!!

By , from atlanta georgia on Nov 12, 2017

Review comment responded on Nov 14, 2017

Thank you so much for praising the staff and for your feedback!! We hope you return soon.

3

nice hotel that needs some work

Everyone

This hotel was convenient for our stay in the area and had a Starbucks and pharmacy store in the same building just a few steps outside the front doors of the hotel. There are great restaurants across the street as well (Cafe Fiorella is a must for Italian). The hotel bathroom sliding glass door was missing so every time we showered, water poured into the floor. We notified hotel management and they said that they removed all of the glass doors because people would break them off the tracks and some domestic violence situations ended with broken glass doors. We found this very odd. The sink was overly caulked and barely connected to the wall. It was not centered and had pulled away from the wall. This hotel needs some work to bring it back up to 4-star standards. 3 stars at best.

By on Nov 7, 2017

Review comment responded on Nov 10, 2017

We are extremely sorry to hear about this, and even more sorry to disappoint a guest.

2

hotel needs update and some policy changes

Everyone

Air conditioner could not be adjusted -- stuck and too cool. Electrical outlets near floor and behind furniture -- difficult to plug in chargers. Bathroom small, no vanity. Clothes rack and towel rack very high -- I am 5 feet 8 inches and had to stretch. Unusual charges: only tea or coffee from Keurig and charge of $3 for each K cup used. Internet access $12.96/day for each device. Perhaps standard in NYC but new to me.

By on Oct 27, 2017

Review comment responded on Nov 5, 2017

We are devastated to hear you had such a bad experience with us.

4

great stay!

Everyone

Love this hotel, has a boutique hotel feeling which I love. The location is great as it is right by Columbus circle and Central Park. The staff from the moment we exited our car to leaving the hotel were so friendly. My only con would be rooms are a little small and bathroom is small, not much room to put things for ladies such as makeup and toiletries. Other than that love the hotel. Make sure to check out the rooftop! I will definitely be back.

By , from orlando, FL on Oct 27, 2017

Review comment responded on Nov 5, 2017

Thank you for taking the time to leave us such a beautiful review.

4
Everyone

Nice neighborhood. Roof bar is nice as is lobby bar. Room is not too bad for Manhattan. Loved the bed, very comfortable. Noise level Okay, once again, for Manhattan.

By on Oct 26, 2017

Review comment responded on Nov 5, 2017

Thank you for taking the time to leave us such a beautiful review.

5

across the street from the metropolitan opera hous

Everyone
The happiest place on earth is the Met.

Elegant. Quiet. Clean. The front desk staff was superb.

By on Oct 19, 2017

Review comment responded on Oct 22, 2017

Thank you for taking the time to leave us such a nice review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise.

4

couple day stay

Everyone

Comfortable, convenient and close to Broadway and Times Square! Great Restaurant and Bar!

By , from Orlando on Oct 14, 2017

Review comment responded on Oct 18, 2017

Thank you for taking the time to leave us such a nice review.

5

love the location

Everyone

It was a wonderful location with perfect amenities. Love the decor and the helpfulness of the staff.

By , from Fort Myers on Oct 8, 2017

Review comment responded on Oct 13, 2017

Thank you for taking the time to leave us such a beautiful review.

3

close to central park

Everyone

For being in a nice area there was absolutely no maid service to the lack of staff . They left K cups for coffee but no coffee cups sugar creamer . Pool and rooftop deck we're not open due to lack of staff . Rooms are extremely small and hallway was very smelly .

By on Jul 10, 2017

Review comment responded on Jul 17, 2017

We are disappointed we did not meet your expectations. Your feedback is valuable to us and all your concerns will be addressed. Hope you will give us another chance to prove we can provide excellent service.

1
Everyone

Internet is actually not free. Terrible service. Staff are so angry for no reason. At the same price level you can find much better substitute.

By on Jul 3, 2017

Review comment responded on Jul 11, 2017

We are disappointed we did not meet your expectations. Your feedback is valuable to us and all your concerns will be addressed. Hope you will give us another chance to prove we can provide excellent service.