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Empire Hotel

4.0 out of 5.0

Empire Hotel

4.0 out of 5.0

Recent guest reviews

Great location. Great hotel. Great concierge. Housekeeping Staff needs to be educated on what “do not disturb” means and NOT KNOCK on your door for any reason unless of course in an emergency.

Such easy access to Lincoln Center and New York City Ballet—fabulous staff, comfort, and room amenities.

The room and bathroom were small but clean. The bathroom door seemed like it was 100 years old and the bathroom was so cramped, you could barely use the toilet. The shower had to door to close, it only had one stationary panel. I was charged for mini bar items when I didn’t take anything. Convenient location but not worth the price I paid for it. The view was a wall looking into other rooms from the hotel. I couldn’t fully close the curtains either. Next time I’ll be going elsewhere.

Great location. Rooms on small side but well appointed. Very happy with the value. Strange wallpaper in halls. Comfy bed.

The location is great, I have stayed there many times. This time the room they gave us was a fire trap. It had a table holding the Tv which left about 5" between the bed and table. To get to the bathroom or to the door it was an uncomfortable squeeze. In case of fire, it would have been a disaster The bathroom was sooo uncomfortable that you could sit on the John and wash you face at the same time..The water took a good 5 minutes to heat up and there was no mirror or coffee pot in the room. Of course we complained unceasingly and the only room available was $80. a night more. The next day they were able to change our room which was similar to the original BUT the TV was on the wall which addressed the fire trap issue. The bathroom was larger which addressed that issue and there was a coffee pot in the room. You were allowed two pods( which we had) and were charged $3.00 for each pod after that. They tried to charge us $6.00 for two pods but when I explained to them we had only two they recanted. It is a great location for the opera but they are giving you less and charging for things that should be amenities.

Not a deal breaker, but I had called in advance about room ammenaties and was told that there was an in-room coffee machine. When I inquired at the front desk I was told that only the upper floors had ammenaties. Not a big deal but it was raining and I would rather have not needed to go out in the cold morning for a cup of coffee. I also told them about a heating issue that was promptly fixed. The bath door didn't stay closed and the sink stopper was stuck in the down position.

Initial room had a view of a wall. Second room had no hot water. While rates are rare for NYC, beware that there are issues with this hotel.

Bathroom very small Funny noises coming from heating pipes No real thermostat in room

Great hotel with an excellent staff. Close to subway for quick transportation anywhere in the city. Would definitely stay here again!

Clean, beautiful, and great staff! I love the shower head!

Nice hotel and location, staff was very friendly and helpful.

We stay here several times per year for convenience because it’s near my daughter’s school. Lately, there always seems to be an issue with something. This stay, our carpet was soaking wet and we had to be moved because the air conditioner was leaking. Said our new room was a bigger corner room, but it wasn’t. No regular coffee in room and when we requested some, it never came.

clean, nice rooftop bar, good location, no complaints at all.

I'll start with the good. The staff is very nice and accommodating. Now to the bad. The room was expensive considering the size of the room and amenities. The room was the size of a coffin. Luggage can barely fit in it. The bathroom was even smaller. As soon as you walk in the bathroom, you are already on top of the toilet. Then you face left and you are in the shower. Not exaggerating. The shower didn't enough have a door or curtain to prevent water from coming out. So as soon as I was done showering, the little bit of bathroom floor was soaked. I wouldn't recommend this hotel to anyone.

Excellent location! Staff is friendly and helpful. One of my favorite hotels in NYC!

I loved in NY for 12 years and looked at the Hotel Empire sign almost every day. Due to its location and exterior, I always imagined it would be the height of elegance and sophistication. I think it's because of what I imagined, that i left feeling let down. Don't get me wrong, the hotel and staff are fine, but i don't feel like i should have to request for different times for a crib to be sent to the room for my infant. On top of that, adding a crib to a hotel room shouldn't make it impossible to move anywhere else in the room. Like many NYC rooms, it was extraordinarily cramped, but adding a crib and baby stroller meant having to climb over beds to get anywhere. The hotel bar was mediocre with extraordinarily overpriced drinks. Overall, i was just really underwhelmed by the whole experience.

Pasquale is an amazing host for hotel. Great hotel, perfect location and fantastic restaurant options. This was my 5th stay and I’ll stay there again.

44 W 63rd St New York NY

Hotel highlights

  • Steps from Metropolitan Opera House and Lincoln Center
  • 2 bars/lounges
  • Outdoor pool
  • Fitness center

Located in Upper West Side, Empire Hotel is next to popular attractions like Metropolitan Opera House and Lincoln Center. This 4-star hotel welcomes guests with 426 rooms and conveniences like an outdoor pool, a fitness center, and a rooftop terrace. Located in central New York, the hotel is also near Columbus Circle and Carnegie Hall.


Dining

For your convenience, a continental breakfast is served each morning for a fee.


Rooms

Guests can expect to find WiFi and a flat-screen TV with pay movies. Beds sport premium bedding and the bathroom offers free toiletries and bathrobes. Other standard amenities include a minibar, free newspapers, and a laptop-compatible safe.


Property features

At Empire Hotel, guests enjoy an outdoor pool, a fitness center, and a rooftop terrace. Valet parking is available for USD 60 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this boutique hotel include WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Superior Room, 1 King Bed

King 1 | Sleeps 2

Superior Double Room, 2 Double Beds

Full 2 | Sleeps 4

Junior Suite, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Empire Hotel

Everyone (97) Couples (118) Business (47) Family (67) Other (37) Friends (32)
3
Families Family with small children Families

Great location. Great hotel. Great concierge. Housekeeping Staff needs to be educated on what “do not disturb” means and NOT KNOCK on your door for any reason unless of course in an emergency.

By on Feb 9, 2019

Review comment responded on Feb 10, 2019

Thank you for leaving us a review.

4
Everyone

Such easy access to Lincoln Center and New York City Ballet—fabulous staff, comfort, and room amenities.

By , from Richmond, VA on Feb 3, 2019

Review comment responded on Feb 3, 2019

Thank you for taking the time to leave us a great review.

3
Everyone

The room and bathroom were small but clean. The bathroom door seemed like it was 100 years old and the bathroom was so cramped, you could barely use the toilet. The shower had to door to close, it only had one stationary panel. I was charged for mini bar items when I didn’t take anything. Convenient location but not worth the price I paid for it. The view was a wall looking into other rooms from the hotel. I couldn’t fully close the curtains either. Next time I’ll be going elsewhere.

By , from New York on Jan 31, 2019

Review comment responded on Feb 3, 2019

Dear Sazzzzz, We are sorry to learn about your less than pleasant experience with us. Please accept our most sincere apologies as we failed to meet your expectations as well as our own standards of hospitality. Your feedback will certainly help us improve our services and we do hope to have the opportunity to restore your confidence in our hotel and welcome you back in the near future.

4
Everyone

Great location. Rooms on small side but well appointed. Very happy with the value. Strange wallpaper in halls. Comfy bed.

By on Jan 27, 2019

Review comment responded on Jan 27, 2019

Thank you for taking the time to leave us a great review.

2
Everyone

The location is great, I have stayed there many times. This time the room they gave us was a fire trap. It had a table holding the Tv which left about 5" between the bed and table. To get to the bathroom or to the door it was an uncomfortable squeeze. In case of fire, it would have been a disaster The bathroom was sooo uncomfortable that you could sit on the John and wash you face at the same time..The water took a good 5 minutes to heat up and there was no mirror or coffee pot in the room. Of course we complained unceasingly and the only room available was $80. a night more. The next day they were able to change our room which was similar to the original BUT the TV was on the wall which addressed the fire trap issue. The bathroom was larger which addressed that issue and there was a coffee pot in the room. You were allowed two pods( which we had) and were charged $3.00 for each pod after that. They tried to charge us $6.00 for two pods but when I explained to them we had only two they recanted. It is a great location for the opera but they are giving you less and charging for things that should be amenities.

By on Jan 24, 2019

Review comment responded on Jan 26, 2019

Thank you for taking the time to leave us a review

4
Everyone

Not a deal breaker, but I had called in advance about room ammenaties and was told that there was an in-room coffee machine. When I inquired at the front desk I was told that only the upper floors had ammenaties. Not a big deal but it was raining and I would rather have not needed to go out in the cold morning for a cup of coffee. I also told them about a heating issue that was promptly fixed. The bath door didn't stay closed and the sink stopper was stuck in the down position.

By on Jan 21, 2019

Review comment responded on Jan 24, 2019

Thank you for sharing your experience! We are sorry to hear of not having the coffee machine in room and bathroom issues. Please let us know when you are planning your next stay with us to better accommodate you.

2
Everyone

Initial room had a view of a wall. Second room had no hot water. While rates are rare for NYC, beware that there are issues with this hotel.

By , from New York on Jan 2, 2019

Review comment responded on Jan 5, 2019

Thank you for taking the time to leave us a review. We appreciate your feedback. Please let us know of your next stay so we may ensure your satisfaction.

3
Everyone

Bathroom very small Funny noises coming from heating pipes No real thermostat in room

By on Jan 2, 2019

Review comment responded on Jan 6, 2019

Thank you for taking the time to leave us a review. We appreciate your feedback. Please let us know of your next stay so we may ensure your satisfaction.

4
Everyone

By on Dec 29, 2018

Review comment responded on Dec 29, 2018

Dear Sir, Thank you for staying at the Empire. We appreciate your rating which will motivate our Team.

5
Everyone

Great hotel with an excellent staff. Close to subway for quick transportation anywhere in the city. Would definitely stay here again!

By , from Temecula, CA on Dec 27, 2018

Review comment responded on Dec 28, 2018

Dear Sir, Thank you very much for taking the time to write such a great review of your experience with us at The Empire Hotel NYC. We are delighted to read how much you enjoyed the location and with your experience and we hope to have the pleasure of your company again soon