Skip to main content
Beginning of main content

Recent guest reviews

It was a terrible place to stay! I will never again in my life stay there! I knew my flight was going to be late so I called ahead to make sure they had my room available they said they put a note in there and my room would be ready. Got there and it wasn’t available. I had to stay in a regular room when I had an upgraded room with a view. The sockets in the room didn’t work, the dresser drawers didn’t work, they charged me for stuff I DIDNT take out of the mini bar, ordered room service and they sent up the wrong food, and the most annoying part of it all is they key cards never worked! We had to get new cards about 10 times in 4 days, and even then they still didn’t work! The staff was horrendous! Absolutely disgusting! There was only one staff member that did his job well! Wish I would have caught his name to give him the credit he deserves! I could tell many stories of the terrible staff but this review would be 10x longer than it already is! SPEND YOUR MONEY SOMEWHERE ELSE!

Wonderful staff and services. Restaurant very good v

I loved the property . It is a great location to Times Square and close to many shops. I loved it was connected to movie theater. The restaraunt has great breakfast . Very clean

I just stayed there this past weekend. The only positive aspect of this hotel is the location. When I checked out, I noticed two transactions from the Lobby Lounge which I didn't even stepped in. I have been calling for two days, being transferred back and forth

Everything was great I only felt the bed was way too soft that I woke up with a sore back and the pillows were also too soft for my liking

Location was excellent. Staff was attentive and friendly. Resort fee or whatever it was called was above Orbitz price and produced nothing useful. Breakfast buffet was okay but at $35 per person it was definitely not worth it. Elevators worked very efficiently . Overall very pleased with the Westin except for the added resort fee.

Everything was amazing and I was walking distance from from time square.

This property was beautiful and so convenient to all of the sights in NYC. We all enjoyed the trip and stay with you. The baggage people were very helpful. Only complaint is the cost of room service, which I was totally unaware of the addtional cost, since 4 chicken strips cost over $42.00 with the tip for the delivery person. I would not of tipped if I would of known of the extra charge. Thank you, we totally enjoyed our stay and the breakfast buffet was off the charts it was so delicious and what a fantastic selection for breakfast.

We really enjoyed our stay at the Westin Times Square. We were shocked by how big the rooms are compared to other hotels in NYC. We were able to check into our room well before checking time, but were disappointed to see that our room wasn’t very clean. We discovered a huge wet spot in the middle of the carpeting upon stepping in it. We called and someone came within minutes to rectify the situation which we were satisfied with. The staff was all very friendly and we will definitely stay here in the future!

The central location was excellent. The American breakfast buffet was a disappointment $34.00 with no real options other than eggs and bacon breakfast. This is the Westin - I was expecting at least an omlette bar. The food tasted like a Denny’s diner. The service was a C in the Foundry - was expecting A service.

Great location . Short walking distance to Times Square.

Great location, close to so much such s shopping, food and sites.

Nice comfortable room...new beds, nice fresh smell...

Great location, clean place definitely recommend to friends and family

W 43rd Street New York NY

Hotel highlights

  • Steps from Times Square and Madame Tussauds Wax Museum
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in Midtown, The Westin New York at Times Square is next to popular attractions like Times Square and Madame Tussauds Wax Museum. This 873-room, 4.5-star hotel has conveniences like a restaurant, a bar/lounge, and a 24-hour fitness center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with continental breakfast, available for a fee from 7:00 AM to 11:00 AM.


Rooms

The 873 rooms have an array of amenities, including iPod docks, minibars, and coffee makers. Guests can expect to find WiFi and 32-inch TVs with cable channels and pay movies. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Safes, phones, and ironing boards are also standard.


Property features

Renovated in 2015, The Westin New York at Times Square offers a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is offered for USD 68 per day. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and securing valuables. Other amenities at this luxury hotel include a business center, a computer station, and a library.

Room options

Premium Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Suite, 1 Bedroom, Non Smoking, View

1 King Bed | Sleeps 2

Guest reviews for The Westin New York at Times Square

Everyone (77) Couples (7) Family (28)
1
Family Family with small children

It was a terrible place to stay! I will never again in my life stay there! I knew my flight was going to be late so I called ahead to make sure they had my room available they said they put a note in there and my room would be ready. Got there and it wasn’t available. I had to stay in a regular room when I had an upgraded room with a view. The sockets in the room didn’t work, the dresser drawers didn’t work, they charged me for stuff I DIDNT take out of the mini bar, ordered room service and they sent up the wrong food, and the most annoying part of it all is they key cards never worked! We had to get new cards about 10 times in 4 days, and even then they still didn’t work! The staff was horrendous! Absolutely disgusting! There was only one staff member that did his job well! Wish I would have caught his name to give him the credit he deserves! I could tell many stories of the terrible staff but this review would be 10x longer than it already is! SPEND YOUR MONEY SOMEWHERE ELSE!

By on Mar 3, 2020

5
Everyone

Wonderful staff and services. Restaurant very good v

By on Feb 28, 2020

5
Friends

I loved the property . It is a great location to Times Square and close to many shops. I loved it was connected to movie theater. The restaraunt has great breakfast . Very clean

By on Feb 24, 2020

1
Everyone

I just stayed there this past weekend. The only positive aspect of this hotel is the location. When I checked out, I noticed two transactions from the Lobby Lounge which I didn't even stepped in. I have been calling for two days, being transferred back and forth

By on Feb 24, 2020

5
Everyone

By on Jan 22, 2020

3
Everyone

By on Jan 12, 2020

5
Everyone

By on Jan 7, 2020

4
Friends

Everything was great I only felt the bed was way too soft that I woke up with a sore back and the pillows were also too soft for my liking

By on Jan 6, 2020

4
Everyone

By on Nov 21, 2019

5
Partner Couples

Location was excellent. Staff was attentive and friendly. Resort fee or whatever it was called was above Orbitz price and produced nothing useful. Breakfast buffet was okay but at $35 per person it was definitely not worth it. Elevators worked very efficiently . Overall very pleased with the Westin except for the added resort fee.

By on Oct 8, 2019

The Westin New York at Times Square

270 W 43rd Street, New York, NY 10036
url importing http://www.orbitz.com/New-York-Hotels-The-Westin-New-York-at-Times-Square.h889774-p2.Hotel-Reviews
There was an error importing /New-York-Hotels-The-Westin-New-York-at-Times-Square.h889774-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/New-York-Hotels-The-Westin-New-York-at-Times-Square.h889774-p2.Hotel-Reviews