This hotel is super clean and the staff are so nice and friendly people
Quiet and clean. Great location and relatively inexpensive for NYC. Tiny room with no storage for clothes. Friendly staff. Computer system was down when I arrived and I couldn’t check in for several hours. The hotel did give me a voucher for dinner to compensate. Would stay here again.
snacks, breakfast options and coffee. More soda options ie. dr. pepper, pepsi etc.
Very helpful front desk staff; wonderful modern bathrooms
Love my time here. Was extremely affordable during the pandemic, but it’s back up to normal pricing.
The Arlo is a nice hotel. However, we’re stayed several times and each time there were no washcloths in out room. One visit they had no clean washcloths. Our last visit we were told they were in the room only to find they were not. We did receive brand new washcloths though.
It is nice in every way
It’s a Hassle to get back deposit, room could be a little more clean, I found 3 false nails by the bed frame, food is great, rooms are a little small, beautiful terrace, overall nice stay but they need to change there deposit system,
I didn’t have the best time staying at the ARLO Soho. I booked an accessible room, however, they gave me a normal room. When I asked why they gave me the wrong room, they said it “wasn’t noted in the system”. Later on, I get switched to the right room. There was another issue. There was no Chromecast with the TV and the phone is completely broken. I had to run up and down to the front desk to get someone to fix it, but it took more than 30 minutes. I wasn’t able to call front desk because the phone was broken so I was desperate and called their phone number directly to the hotel. Finally, they then switched me to another room. I spent two hours trying to get what I asked for in the beginning. Lastly, the hotel staff and workers are not very strict with visitors to wear mask. I have seen a couple of people not wearing masks out in public spaces within the hotel such as hallways, elevators, and the lobby.
I loved everything about the hotel. The front desk employees were very kind and helpful as well.
When walking into the hotel I was greeted by no one . Did not feel welcomed at all. After standing around I was finally helped to then be told my room was NOT ready for me to be checked in .
Rooms were pretty small and others can see right into your room
Great hotel, no frills approach, but with a higher end feel. Sheets and linens nice and the common areas are great. Staff really friendly and the restaurant Harold has great food and outdoor seating options. Location is fantastic too, pivot to the Village, SOHO or TriBeCa.
I stay here often - the hotel is well put together and great staff!
Great place to stay. Very clean and staffs are very friendly.
Overall very good. Main complaint, one a few occasions when calling reception, the call wasn't answered, or only after a few minutes. One particular staff member on reception was very polite and helpful.
Beautiful roof deck bar upstairs. Great location and trendy spot.
Located in Manhattan within a short walk of New York University, Arlo SoHo is within a mile (2 km) of other popular sights such as One World Trade Center. This 325-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a rooftop terrace.
This hotel serves as home to a rooftop bar, along with a restaurant that specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is available for a fee.
Guests can expect free WiFi and 47-inch LED TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Refrigerators, safes, and phones are other standard amenities.
Guests of Arlo SoHo enjoy a rooftop terrace, free WiFi in public areas, and a business center. Valet parking is available for USD 59.00 per day. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this boutique hotel include coffee/tea in a common area, free use of bicycles, and a computer station.
This hotel is super clean and the staff are so nice and friendly people
Quiet and clean. Great location and relatively inexpensive for NYC. Tiny room with no storage for clothes. Friendly staff. Computer system was down when I arrived and I couldn’t check in for several hours. The hotel did give me a voucher for dinner to compensate. Would stay here again.
Thank you for your feedback! We appreciate it!
snacks, breakfast options and coffee. More soda options ie. dr. pepper, pepsi etc.
Thank you so much for your feedback!
Very helpful front desk staff; wonderful modern bathrooms
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
Love my time here. Was extremely affordable during the pandemic, but it’s back up to normal pricing.
W are so thrilled to see that you always love staying here with us at Arlo SoHo. We hope to see you next time you are in the city.
The Arlo is a nice hotel. However, we’re stayed several times and each time there were no washcloths in out room. One visit they had no clean washcloths. Our last visit we were told they were in the room only to find they were not. We did receive brand new washcloths though.
It is nice in every way
We are thrilled to see that you enjoyed your stay in everyway. We can't wait until the next time we can host you. Until next time!
Thank you for this amazing review! We are thrilled to hear that you enjoyed your time with us, and we hope to see you again!
Hi Rosa,Thank you for taking a moment and leaving your kind words. We will be sure to share with the team! We hope to host you in the future.