The staff was really poor (mainly Claudia Fernandez), I booked a room 5 months before the check-in, and they were not able to hold the room properly, so they placed us into an upgraded room and told us this would be our unique room for our 10 days stay, but 2 days later from our checkin, after we had placed out all of our clothes, the surprise came when they told us that we have to move to another room or move out from the hotel, with this words: move out or leave the hotel, they just offered us 6 beers in compensation, with all the arrogance at her best, even we asked fot a Consumer Complaint Form, they told us that they won’t give it top us until we move out from the bedroom. Scam hotel, or Claudia Fernandez is the worst front office I’ve ever seen. The rest is normal.