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Park Lane Hotel

4.0 out of 5.0

Recent guest reviews

The property is a beauty, with many amenities! The check in staff were outstanding, and the check in process very efficient. The rooms are attractive and large by NYC standards. Good water pressure in the shower! There is a wonderful reception for the guests in the evenings... very European in style. Our one negative came from the snatch-y bar staff... grumbly and not particularly accommodating for a room delivery request. It seemed very out of place when compared to the rest of the staff.

Can I just make a list? 1. Room is not like the picture. City view is a view into other apartment windows. 2. Sink had mold. 3. Hair on door and wall and ceiling of bathroom. Tub looked old and woren. 4. Within first 15 mins in the room, whilst changing, was walked in on by housekeeping. No apology given by staff. 5. Never was explained about the breakfast. Only saw 40 for breakfast,. Then got a bill for 33 for facility fees. Facility fees?? Mind you I checked in at 3pm on a Friday. Got charged for breakfast, use of amenities, and for calls and housekeeping for that day. A. Only there two nights, never had housekeeping come to the room, except when they walked in on me. B. Never used the phones. C. Never used the gym or pool. D. This so called free breakfast, the place was always empty or the doors were closed so how would we have used the free complimentary drinks. We had to pay for drinks at Harry's Grill and Bar. Was only told of a social thing that evening of check-in at 5. So needless to say, can't justify 33.00 per night facility fee 6. Originally reserved two rooms but a week before the stay we cancelled ONE room. Continued to receive emails regarding the stay up to the very day from orbitz. Got there and found that their reservation center cancelled both rooms. Called Orbits and they got it fixed. So basically, I wouldn't reserve there again. Oh, plus you have to 75.00 a day for parking. Expected so much more.

The hotel is a nice landmark with a great location overlooking Central Park. Carpets are old and stained. Bathroom tiles and tubs are chipped with old creaky faucets. My room came with a free cocktail hour with drinks and hors d’oeurves which was a nice touch.

Hotel in located in front of Central Park (south area) and between the 6th and 5th avenue which provides you with excellent dinning and shopping choices. Hotel bar and restaurant - in need of improvement (although they were renovating it)

Did not get help with a mail No room service Messy 2 hours buffet gift with clients carrying drinks everywhere

Great location. Clean and comfortable room. Very accommodating staff.

My wife and I had a very pleasant initial experience, our room was in a high floor as we requested an it had a partial view of Central Park as advertised. But that was it, the daily afternoon event was always crowded an the food and beverages of dubious quality, similar remarks can be applied to the breakfast offer. We had additionally several partial electric outages in our room which were repaired in a matter of minutes. We also had several maintenance visits to our room while we were occupying the room. To add to this the day before our departure we had no water supply for half a day, the staff deny any resposability for the failure attributing it to “the city” no satisfaction was offered or given by the inconveniences. Instead the key to our room ceased to work the last day of our stay, when this was reported the staff took forever to process and they claimed our reservation was for one less day. We had already checked our reservation on the day of arrival and at the middle of our stay. The burden of the searching was put in our shoulders, luckily my wife had a copy of the Orbitz reservation, not from Expedia as they incorrectly claimed and they had to provide the full stay. The behavior of the staff was absolutely inapropiate and hostile. Not a single apology was given.

We had a grand time in the Parklane. The staff were always helpful and responsive. Everythimg was well presented and efficient. Very comfortable and clean each day of the 3 days we stayed. We definately would return! Lovely convenient location.

It's nicely located on Central Park South with easy subway access. Rooms are large and staff mostly responsive. However, when we checked out we got a bill for daily "fee" and a visit to a supposedly free happy hour where we had cheese cubes and water. I asked about the fee and was told it was for "amenities." Like what? Elevators and a TV? Pretty angry about this

I was nervous about staying at the Park Lane after reading other reviews, but I'm certainly glad that I did. Can't beat the location. I found the staff to be extremely friendly and accommodating. The room was clean and had a nice view. I might have been annoyed about the resort fees if I didn't know about them in advance. With the daily happy hour and the encouragement to take as much as you want, I think I got my resort fee back in food and soda.

To be near Central Park is a luxury. Also it is very easy to get around the city from that location.

Loved it! Comfy and clean beds, centrally located! Close to restaurants, stores and Central Park !

Park lane hotel sits across from central parks southern most entrance. It's centrally located near many great shops and restaurants to please all. The hotels description of our particular room promised a good view of the park from our spacious window. The view however left something to be desired as in we only had a sliver of a view of the south east corner. The room was clean and comfortable with plenty of room for two people and a very spacious bathroom. The bathroom was in working order but if your neighbor ran the water you felt it in your shower. The closet had plenty of room for our clothes and bags however it lacked a light. This hotel offers everything you may need for a weekend getaway in to New York City, or for a nice weeks vacation.

Breakfast buffet, the waiter charged us $12 for room service while we pay direct and ate in the restaurant

Loved the location of the hotel near Central and conveniently close to many attractions. There is a coffee/snack shop as well as a restaurant in the hotel which made it convenient.

This hotel is in a perfect location to access all that New York has to offer! Central Park is directly across the street and there are fantastic restaurants all around. Sarabeths was delicious! The taxis and subway stops are everywhere and found it was really easy to get around. The hotel is a bit dated and the Fitness room is not great but I'd definitely stay here again.

We had a wonder trip to NYC and great stay at the Park Lane!

The staff was very friendly and also very cooperative

only stayed three night and four days to short. A little odor from the horse in the north entrance.

The location is excellent , next to the park and half a block from the metro station In the middle of NYC The hotel isn't outdated , rooms are old. All rooms had safety box but not my room we call and they kindly say that it was weird but the were going to put one as soon as possible Well the soon as posssible never came , when we call the third time , they told us that they had a safety box downstairs , which the let us use after the second night We order something from amazon , the things arrive and they said there was nothing , so we had to call amazon and they said who received it and when we call concierge the found it So it was little things but still for me that is why my review was like that

36 Central Park S New York NY

Hotel highlights

  • Walking distance to Barney's and Bloomingdale's
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Central New York City, Park Lane Hotel is within a 10-minute walk of popular sights such as Barney's and Bloomingdale's. This 4-star hotel has 628 guestrooms and offers free in-room WiFi, a fitness center, and a 24-hour business center. It's in central Manhattan and also a short walk from Rockefeller Center and Tiffany & Co..


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free manager's reception. For your convenience, a buffet breakfast is available for a fee.


Rooms

All of Park Lane Hotel's 628 rooms are air-conditioned and have an array of amenities, including free international calls, free long-distance calls, and free local calls. 30-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Safes, ironing boards, and desks are other standard amenities.


Property features

Guests of Park Lane Hotel enjoy a fitness center, free WiFi in public areas, and 6 meeting rooms. Valet parking is available for USD 65.00 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Executive Studio Suite, 1 King Bed, Park View

King 1 | Sleeps 2

Executive Double Room, City View

Full 2 | Sleeps 4

Executive Room, 2 Double Beds, Park View

Full 2 | Sleeps 4

Executive Room, 1 King Bed, Park View

King 1 | Sleeps 2

Guest reviews for Park Lane Hotel

Everyone (38) Couples (175) Business (64) Family (95) Other (24) Friends (26)
5

excellent property right at central park

Everyone

The property is a beauty, with many amenities! The check in staff were outstanding, and the check in process very efficient. The rooms are attractive and large by NYC standards. Good water pressure in the shower! There is a wonderful reception for the guests in the evenings... very European in style. Our one negative came from the snatch-y bar staff... grumbly and not particularly accommodating for a room delivery request. It seemed very out of place when compared to the rest of the staff.

By , from Syracuse, NY on Feb 22, 2018

2

not recommended

Everyone

Can I just make a list? 1. Room is not like the picture. City view is a view into other apartment windows. 2. Sink had mold. 3. Hair on door and wall and ceiling of bathroom. Tub looked old and woren. 4. Within first 15 mins in the room, whilst changing, was walked in on by housekeeping. No apology given by staff. 5. Never was explained about the breakfast. Only saw 40 for breakfast,. Then got a bill for 33 for facility fees. Facility fees?? Mind you I checked in at 3pm on a Friday. Got charged for breakfast, use of amenities, and for calls and housekeeping for that day. A. Only there two nights, never had housekeeping come to the room, except when they walked in on me. B. Never used the phones. C. Never used the gym or pool. D. This so called free breakfast, the place was always empty or the doors were closed so how would we have used the free complimentary drinks. We had to pay for drinks at Harry's Grill and Bar. Was only told of a social thing that evening of check-in at 5. So needless to say, can't justify 33.00 per night facility fee 6. Originally reserved two rooms but a week before the stay we cancelled ONE room. Continued to receive emails regarding the stay up to the very day from orbitz. Got there and found that their reservation center cancelled both rooms. Called Orbits and they got it fixed. So basically, I wouldn't reserve there again. Oh, plus you have to 75.00 a day for parking. Expected so much more.

By , from Utah on Feb 5, 2018

3

needs some big updating

Everyone

The hotel is a nice landmark with a great location overlooking Central Park. Carpets are old and stained. Bathroom tiles and tubs are chipped with old creaky faucets. My room came with a free cocktail hour with drinks and hors d’oeurves which was a nice touch.

By , from Long Island, NY on Jan 29, 2018

Review comment responded on Feb 7, 2018

Good Afternoon, Thank you for sharing your experience with is. I regret that you did not have the perfect experience that we strive to provide our guests. Should you allow us the opportunity to create a more typical Park Lane experience for you, feel free to let me know the next time you book so we can be instrumental in doing this for you. Looking forward to hear from you soon. Until then, safe travels always.

4

excellent location. room was in good condition.

Couples

Hotel in located in front of Central Park (south area) and between the 6th and 5th avenue which provides you with excellent dinning and shopping choices. Hotel bar and restaurant - in need of improvement (although they were renovating it)

By on Jan 9, 2018

Review comment responded on Feb 4, 2018

Good Afternoon, Thank you for your rating! Looking forward to welcoming you back in the near future for the opportunity to show you a perfect Park Lane experience!

2

back view rooms without light

Everyone

Did not get help with a mail No room service Messy 2 hours buffet gift with clients carrying drinks everywhere

By on Jan 7, 2018

Review comment responded on Feb 5, 2018

Good Afternoon, Thank you for sharing your experience with is. I regret that you did not have the perfect experience that we strive to provide our guests. Should you allow us the opportunity to create a more typical Park Lane experience for you, feel free to let me know the next time you book so we can be instrumental in doing this for you. Looking forward to hear from you soon. Until then, safe travels always.

5

great experience

Everyone

Great location. Clean and comfortable room. Very accommodating staff.

By , from Chicago on Nov 22, 2017

2

nice hotel room to begin, very bad overall

Everyone

My wife and I had a very pleasant initial experience, our room was in a high floor as we requested an it had a partial view of Central Park as advertised. But that was it, the daily afternoon event was always crowded an the food and beverages of dubious quality, similar remarks can be applied to the breakfast offer. We had additionally several partial electric outages in our room which were repaired in a matter of minutes. We also had several maintenance visits to our room while we were occupying the room. To add to this the day before our departure we had no water supply for half a day, the staff deny any resposability for the failure attributing it to “the city” no satisfaction was offered or given by the inconveniences. Instead the key to our room ceased to work the last day of our stay, when this was reported the staff took forever to process and they claimed our reservation was for one less day. We had already checked our reservation on the day of arrival and at the middle of our stay. The burden of the searching was put in our shoulders, luckily my wife had a copy of the Orbitz reservation, not from Expedia as they incorrectly claimed and they had to provide the full stay. The behavior of the staff was absolutely inapropiate and hostile. Not a single apology was given.

By , from Mexico City on Nov 3, 2017

5

excellemt!

Everyone

We had a grand time in the Parklane. The staff were always helpful and responsive. Everythimg was well presented and efficient. Very comfortable and clean each day of the 3 days we stayed. We definately would return! Lovely convenient location.

By , from Upstate New York on Oct 28, 2017

3

overcharged

Everyone

It's nicely located on Central Park South with easy subway access. Rooms are large and staff mostly responsive. However, when we checked out we got a bill for daily "fee" and a visit to a supposedly free happy hour where we had cheese cubes and water. I asked about the fee and was told it was for "amenities." Like what? Elevators and a TV? Pretty angry about this

By on Oct 21, 2017

5

great experience

Everyone

I was nervous about staying at the Park Lane after reading other reviews, but I'm certainly glad that I did. Can't beat the location. I found the staff to be extremely friendly and accommodating. The room was clean and had a nice view. I might have been annoyed about the resort fees if I didn't know about them in advance. With the daily happy hour and the encouragement to take as much as you want, I think I got my resort fee back in food and soda.

By , from Los Angeles on Oct 16, 2017