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Park Lane Hotel

4.0 out of 5.0

Park Lane Hotel

4.0 out of 5.0

Recent guest reviews

We always stay in this hotel when we are in Manhattan, close to everything , beautiful view of Central Park,good size rooms

The 3216 is a lovely partial Central Park view onto its southeast corner and 5th Ave! I really appreciated the upgrade kindly by Miriam-one of the managers! it was my second stay and barely so for the night in-between travels from Europe, so I highly recommend the value per location of this hotel! Also appreciated the Orbitz VIP credit!

Old, not upkept. Way to much money only for the view

The last time I stayed at the Park Lane, the hotel had just had a room renovation. This was in 2012. The condition of the room left a lot to be desired. A door was off the closet, the wall paper peeling, the shower needed repairs and the air conditioner was so noisy. Maintenance came up and changed the filter. The old filter was really gross! Needless to say, the hotel is in need of another renovation. I would not have known that there was a Happy Hour which your room is charged for if the bellman had not told me.

This is a very tired hotel. This hotel needs a serious face lift. Old used furniture in the rooms. Old rusty bathroom fixtures. In addition, room service is only available in the morning. The rest of the day you’re on your own. There is no minibar in the room only a small refrigerator. It looks like they yanked the minibar from the dresser. The keycard system in the elevator is hit and miss. Housekeeping is responsive. In all honesty, I can’t understand why guests keep giving this hotel 4 stars. This is not a 4 star hotel. If you book a room you will be sorely disappointed.

Ok, lets start from the beginning: 1. First room that was given to me was dirty with used water in the sink. Also the tub had pubic hairs in it. 2. Second room had stains on the towels. Also, a pubic hair on the soap dish near the sink. 3. Constant buzz sound coming from the bathroom. Had to keep door closed throughout stay. 4. Mold in the refrigerator. 5. Housekeeping came into the room without knocking. Hope they enjoyed seeing me in my towel. 6. Security came into my room twice to check on the smoke alarm because someone on the floor complained about smoke. 7. The condition of the hotel felt like someone locked the front door in 1989 and didn't open it back up until 2018.

The woman working the front desk needs to take customer service classes. Rude and I'm sorry I don't have the room I reserved (and paid for) but don't put me in a crappy room instead. The room was outdated, the blind over the window wouldn't go up and the only thing new about the bathroom was the shower head. Tile was yellow in spots and broken in other spots. Water leaded out of the faucet handles when the shower was turned on. The only good thing about this hotel was the breakfast. Service was spectacular and the food was good. Otherwise I would have given this hotel a 'Terrible' rating.

Best location, awesome park views. Good value for NY. On the other hand, the rooms need to be updated. The bathroom seems to be over 20 years old.

Great location, great staff! The room was very spacious, and comfy!

The Park Lane Hotel rooms are spacious with spectacular views of Central Park

We enjoyed our stay! What a wonderful location and comfortable rooms. Concierge Staff was always helpful. Double beds in our our room but they were comfy!

Wonderful location with a park side view of Central Park; bed was comfortable; space was nice and large. I felt quite at home for several days. This is a beautiful hotel!

We arrived during a Nor’Easter, and thankfully Nino at the reception desk helped us immediately. Check in was super smooth and we were in our room within minutes. The room was spacious and had a great view of Central Park and the pond. Easy access to multiple subway stops. Definitely recommend.

The property is a beauty, with many amenities! The check in staff were outstanding, and the check in process very efficient. The rooms are attractive and large by NYC standards. Good water pressure in the shower! There is a wonderful reception for the guests in the evenings... very European in style. Our one negative came from the snatch-y bar staff... grumbly and not particularly accommodating for a room delivery request. It seemed very out of place when compared to the rest of the staff.

Can I just make a list? 1. Room is not like the picture. City view is a view into other apartment windows. 2. Sink had mold. 3. Hair on door and wall and ceiling of bathroom. Tub looked old and woren. 4. Within first 15 mins in the room, whilst changing, was walked in on by housekeeping. No apology given by staff. 5. Never was explained about the breakfast. Only saw 40 for breakfast,. Then got a bill for 33 for facility fees. Facility fees?? Mind you I checked in at 3pm on a Friday. Got charged for breakfast, use of amenities, and for calls and housekeeping for that day. A. Only there two nights, never had housekeeping come to the room, except when they walked in on me. B. Never used the phones. C. Never used the gym or pool. D. This so called free breakfast, the place was always empty or the doors were closed so how would we have used the free complimentary drinks. We had to pay for drinks at Harry's Grill and Bar. Was only told of a social thing that evening of check-in at 5. So needless to say, can't justify 33.00 per night facility fee 6. Originally reserved two rooms but a week before the stay we cancelled ONE room. Continued to receive emails regarding the stay up to the very day from orbitz. Got there and found that their reservation center cancelled both rooms. Called Orbits and they got it fixed. So basically, I wouldn't reserve there again. Oh, plus you have to 75.00 a day for parking. Expected so much more.

The hotel is a nice landmark with a great location overlooking Central Park. Carpets are old and stained. Bathroom tiles and tubs are chipped with old creaky faucets. My room came with a free cocktail hour with drinks and hors d’oeurves which was a nice touch.

36 Central Park S New York NY

Hotel highlights

  • Walking distance to Central Park and Barney's
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Midtown, Park Lane Hotel is adjacent to Central Park and within a 10-minute walk of other popular attractions like Barney's. This 4-star hotel has 628 guestrooms and offers free in-room WiFi, a fitness center, and a 24-hour business center. It's in central New York and also a short walk from Bloomingdale's and Rockefeller Center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

Guests can expect to find free WiFi and 30-inch a flat-screen TV with cable channels. The bathroom offers a soaking tub, hair dryers, and free toiletries. Other standard amenities include free international calls, free long-distance calls, and free local calls.


Property features

Guests of Park Lane Hotel enjoy a fitness center, free WiFi in public areas, and 6 meeting rooms. Valet parking is available for USD 65.00 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Executive Studio Suite, 1 King Bed, Park View

King 1 | Sleeps 2

Premier Partial Park View Queen

Queen 1 | Sleeps 2

Premier Room, 1 Queen Bed, City View

Queen 1 | Sleeps 2

Executive Double Room, City View

Full 2 | Sleeps 4

Guest reviews for Park Lane Hotel

Everyone (54) Couples (175) Business (64) Students (1) Family (95) Other (24) Friends (26)
2
Everyone

By on Dec 9, 2018

5
Everyone

By on Dec 5, 2018

5
Everyone

By on Nov 28, 2018

5
Everyone

We always stay in this hotel when we are in Manhattan, close to everything , beautiful view of Central Park,good size rooms

By , from NJ on Oct 26, 2018

5
Everyone

By , from San Jose on Oct 16, 2018

5
Everyone

The 3216 is a lovely partial Central Park view onto its southeast corner and 5th Ave! I really appreciated the upgrade kindly by Miriam-one of the managers! it was my second stay and barely so for the night in-between travels from Europe, so I highly recommend the value per location of this hotel! Also appreciated the Orbitz VIP credit!

By on Sep 8, 2018

2
Everyone

Old, not upkept. Way to much money only for the view

By on Jul 26, 2018

3

needs updating

Everyone

The last time I stayed at the Park Lane, the hotel had just had a room renovation. This was in 2012. The condition of the room left a lot to be desired. A door was off the closet, the wall paper peeling, the shower needed repairs and the air conditioner was so noisy. Maintenance came up and changed the filter. The old filter was really gross! Needless to say, the hotel is in need of another renovation. I would not have known that there was a Happy Hour which your room is charged for if the bellman had not told me.

By , from Florida on Jun 29, 2018

2

tired hotel

Everyone

This is a very tired hotel. This hotel needs a serious face lift. Old used furniture in the rooms. Old rusty bathroom fixtures. In addition, room service is only available in the morning. The rest of the day you’re on your own. There is no minibar in the room only a small refrigerator. It looks like they yanked the minibar from the dresser. The keycard system in the elevator is hit and miss. Housekeeping is responsive. In all honesty, I can’t understand why guests keep giving this hotel 4 stars. This is not a 4 star hotel. If you book a room you will be sorely disappointed.

By , from chicago on Jun 7, 2018

2
Everyone

Ok, lets start from the beginning: 1. First room that was given to me was dirty with used water in the sink. Also the tub had pubic hairs in it. 2. Second room had stains on the towels. Also, a pubic hair on the soap dish near the sink. 3. Constant buzz sound coming from the bathroom. Had to keep door closed throughout stay. 4. Mold in the refrigerator. 5. Housekeeping came into the room without knocking. Hope they enjoyed seeing me in my towel. 6. Security came into my room twice to check on the smoke alarm because someone on the floor complained about smoke. 7. The condition of the hotel felt like someone locked the front door in 1989 and didn't open it back up until 2018.

By on May 21, 2018