Skip to main content
Beginning of main content

Recent guest reviews

Paid for a king room, was told there were no king rooms available when we arrived. Condition of the room was not kept up. Elevators were overstuffed and loud and crowded lobby.

GREAT LOCATION! Being next to Grand Central is awesome. Would stay there again.

Bed was incredibly comfortable. Shower was a bit small. No room service at all was a big disappointment, especially when the Marketplace in the lobby only carried unhealthy snacks and closes at 10pm. Overall very happy with my stay though.

The room was falling apart. Doors on the furniture were barely secured on the hinges. No coffee machine in the room. Refrigerator didnt work. Blow dryer was melted.

The huge statues when you walk in are always an eye catcher and cool to see. The rooms aren’t very up to par but i would say it’s priced fairy for its location. The train station being located in the same hotel is a huge plus! And the hotel being walking distance to time square is also a huge plus. I’d stay again for location but not room comfort.

Everything was great. Would stay there again.

We spent a lot of money on this hotel and our first night our air conditioning unit went out then our pull out bed was absolutely old uncomfortable and delivered with tattered, torn blankets. It took three requests to get a clean blanket and to request to get a fan because the air conditioner wasn’t working. Apparently the motor went out so we had a maintenance worker in our room at 2 AM. Our room was forgotten to be cleaned two days. definitely a big room but was very broken dwn unfortunately

Everything perfect.

This Hyatt Hotel was amazing! We were able to check in early, which is perfect after a red eye flight in. The staff was excellent and helpful! We will stay here again!

In the heart of the city

The customer service was great!

Loved my stay! I’d stay again!

Very enjoyable stay

We did not get the room we booked. We booked a room with 2 double beds and ended up with a king room. Did not get what we paid for. Towel rack was coming out of the wall. Thermostat didn't work.

East 42nd Street New York NY

Hotel highlights

  • Walking distance to Grand Central Terminal and 5th Avenue
  • Free wired Internet in public areas
  • 24-hour fitness center
  • 24-hour business center

Located in Manhattan, Hyatt Grand Central New York is adjacent to Grand Central Terminal and within a 10-minute walk of other popular attractions like 5th Avenue. This 1298-room, 4-star hotel welcomes guests with conveniences like a 24-hour gym, a 24-hour business center, and a conference center. It's connected to a shopping center in central New York, and also a short walk from Broadway and Times Square.


Dining

For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11 AM. You can sip a beverage at the coffee shop/cafe.


Rooms

50-inch flat-screen TVs come with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include iPod docks, refrigerators, and laptop-compatible safes.


Property features

Hyatt Grand Central New York offers a 24-hour gym, a conference center, and a 24-hour business center. Valet parking is available for USD 80 per night. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.

Room options

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 3

Room, 1 King Bed, City View

1 King Bed | Sleeps 3

Presidential Suite

1 King Bed | Sleeps 3

Room, 2 Double Beds, City View

2 Double Beds | Sleeps 4

Guest reviews for Hyatt Grand Central New York

Everyone (33) Couples (12) Family (26)
2
Partner Couples

Paid for a king room, was told there were no king rooms available when we arrived. Condition of the room was not kept up. Elevators were overstuffed and loud and crowded lobby.

By on May 2, 2023

Review comment responded on May 12, 2023

Thank you for your feedback. Understand, that your feedback is very important to us. We thank you for choosing to stay at the Hyatt GC & we hope to see you again, soon!

3
Everyone

By on Apr 17, 2023

Review comment responded on May 24, 2023

Thank you for your rating. We hope to see you again one day!

5
Family

GREAT LOCATION! Being next to Grand Central is awesome. Would stay there again.

By on Apr 15, 2023

Review comment responded on Apr 21, 2023

Thank you for sharing your experience. We hope to see you again one day!

4
Family

Bed was incredibly comfortable. Shower was a bit small. No room service at all was a big disappointment, especially when the Marketplace in the lobby only carried unhealthy snacks and closes at 10pm. Overall very happy with my stay though.

By on Apr 5, 2023

Review comment responded on Apr 21, 2023

Thank you for your rating! We truly appreciate it!

4
Everyone

By on Mar 23, 2023

5
Everyone

By on Mar 21, 2023

3
Friends

The room was falling apart. Doors on the furniture were barely secured on the hinges. No coffee machine in the room. Refrigerator didnt work. Blow dryer was melted.

By on Mar 7, 2023

Review comment responded on Mar 13, 2023

We appreciate your feedback, and will work on improving this in the future!

3
Partner Couples

The huge statues when you walk in are always an eye catcher and cool to see. The rooms aren’t very up to par but i would say it’s priced fairy for its location. The train station being located in the same hotel is a huge plus! And the hotel being walking distance to time square is also a huge plus. I’d stay again for location but not room comfort.

By on Mar 5, 2023

Review comment responded on Mar 13, 2023

Thank you for your feedback, Annalisa!

5
Everyone

Everything was great. Would stay there again.

By on Mar 5, 2023

Review comment responded on Mar 13, 2023

Thank you, James!

3
Family

We spent a lot of money on this hotel and our first night our air conditioning unit went out then our pull out bed was absolutely old uncomfortable and delivered with tattered, torn blankets. It took three requests to get a clean blanket and to request to get a fan because the air conditioner wasn’t working. Apparently the motor went out so we had a maintenance worker in our room at 2 AM. Our room was forgotten to be cleaned two days. definitely a big room but was very broken dwn unfortunately

By , from Carpinteria on Feb 17, 2023

Review comment responded on Mar 13, 2023

Thank you for your feedback, we’ll surely share this with our team.

Hyatt Grand Central New York

109 East 42nd Street, New York, NY 10017
url importing http://www.orbitz.com/New-York-Hotels-Hyatt-Grand-Central-New-York.h23677-p2.Hotel-Reviews
There was an error importing /New-York-Hotels-Hyatt-Grand-Central-New-York.h23677-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/New-York-Hotels-Hyatt-Grand-Central-New-York.h23677-p2.Hotel-Reviews

Frequently asked questions