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Grand Hyatt New York

4.0 out of 5.0

Recent guest reviews

Rooms are really small. Basic amenities like a coffee machine and microwave were missing. The air conditioning was broken, with water leakage, caused a damp carpet and weird smell in the room. We complained to the desk about these issues but no one did anything about it. The rooms and the bedding was full of dust. Not a very pleasant stay over all. Did not expect hyatt to be this dirty and unclean.

This hotel is great! Walking distance from Manhhattan. I been to New York 3 times and this one has been the best hotel I had stayed.

Beds are not that comfortable. Bathrooms could use a little bit more space. The room was extremely dusty! Every day the dust build up was like I'd never seen before! It needed dusting everyday! The rooms feel dark instead of bright and welcoming. I think they need a face lift, my opinion. I prob wouldn't stay here again.

Wet nice staff is super helpful rooms clean pretty quiet easy access to subway to get to everything

+ Convenient location, Nice place, clean, fast elevators, Large open area with couches in lobby that was good for our large party to convene. Bed was super comfortable. Nice views. - Poorly laid out room, they were not all like ours but the bathroom and dressing areas were separate, couldn't figure out the logic behind the floorplan. Bathroom sink was half under a shelf, I hit my head on it countless times while washing my face or brushing teeth. I had to turn head sideways. $4.50 for small plain coffee in store in the lobby. Paid hundreds of dollars a night for room and hotel still felt it was necessary to charge $3 per bag for luggage storage on last day. Small amount yes but this is a complimentary service in EVERY hotel I have stayed in all over the world. This very small charge seemed petty and greedy and turned me off the hotel completely.

Perfect central Manhatten location. Connects to Grand Central so when weather is inclement you don't need to go outside. Staff were very friendly. Room was moderate. Clean with friendly staff. Bed was uncomfortable. Linens weren't scratchy. I would rate this hotel due to location, safety, and quality staff very high.

For a 4 star hotel I expected a little more amenities in the room and a little more space I also felt the rooms could be more spacious and have better decor.

Located adjacent to Grand Central, this is a very convenient midtown location. Unfortunately there seems to be significant problems with the lifts. Between the logic being wrong, cramped size, insufficient lifts in the building given the numbers of floors and rooms and two being down for maintenance, queues of 15 minutes up or down were not uncommon. Maybe this was a one off, but it made for a frustrating experience.

No real problems with staff or hotel accommodations. Bathroom sink was slow draining and needed to be "drano-ed". No other concerns.

Needs an elevator from the main floor to the Lobby to load lugagge! I did not see one.....

I thought the price was great for a hotel like this. The rooms for NYC were BIG. So was the bathroom. It is right next to Grand Central which makes it convenient to get around by subway and Metro-North (if you plan to head to Connecticut). The only bad thing was we could not control the heat in our room. It was mid-January but low 50s out (warmer than usual) and so the heat was on and no AC option. We turned the heat off but couldn't cool down the room enough by opening the window. We even left our door open to get some cool air. Also, no hot water to shower in. It stayed lukewarm the whole time. We were only there one night, so we couldn't switch rooms, even though we paid to upgrade to this specific room. When I complained, they couldn't even waive the upgrade fee. A sour end to an otherwise pleasant stay.

Great location and VERY quiet inside the rooms. Did not hear NYC sirens at all. Great restaurant with solid menu and good drinks. Highly recommended!!

Cheaply renovated Poorly cleaned Hairs everywhere , in the bed / bathroom

Decent hotel..recieved a free upgrade. Wish we had a city view. Bathroom is quite small

For NYC standards it's hotel was good for the money

One of the best hotels in the city Professional staff friendly great accommodations

Very good experience with the room. Right next to grand central!! Wonderful experience

We have been to NYC for 3-day trips several times in the last ten years and stayed at the Hyatt each time. We haven't been disappointed. This stay was no different. Quite, comfortable room. Convenient to the Subway. Quick access to any place in NYC. Walking distance to many great dining spots.

The rooms were much smaller than I imagined them to be. Overall was a clean environment but the fact that we arrived at check in time we still weren't able to have a valet spot.

The hotel is in a great location, the room was a good size and clean. The only drawback was that when we are trying to leave the hotel in the morning we had to wait about 20 minutes for the elevator as there are so many rooms and people in this hotel

109 East 42nd Street New York NY

Hotel highlights

  • Steps from Chrysler Building and Grand Central Terminal
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Central New York City, Grand Hyatt New York is next to popular attractions like Chrysler Building and Grand Central Terminal. This 4-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and a 24-hour business center. It's in central Manhattan and also a short walk from Times Square and Empire State Building.


Dining

Sit down for a leisurely bite to eat at the onsite fine-dining restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 6:30 AM to 11 AM.


Rooms

All air-conditioned rooms provide iPod docks, refrigerators, and free weekday newspapers. Guests can expect to find free WiFi and 37-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.


Property features

At Grand Hyatt New York, guests have access to a 24-hour fitness center, free WiFi in public areas, and a meeting room. Valet parking is available for USD 55-75 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.

Room options

Grand Club, 1 King Bed

King 1 | Sleeps 3

Double Room, 2 Double Beds

Full 2 | Sleeps 4

Grand, 1 King Bed

King 1 | Sleeps 2

Grand, Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Grand Hyatt New York

Everyone (30) Business (39) Couples (94) Family (79) Friends (27) Other (9)
3

dirty rooms, ignorant staff

Everyone

Rooms are really small. Basic amenities like a coffee machine and microwave were missing. The air conditioning was broken, with water leakage, caused a damp carpet and weird smell in the room. We complained to the desk about these issues but no one did anything about it. The rooms and the bedding was full of dust. Not a very pleasant stay over all. Did not expect hyatt to be this dirty and unclean.

By on Jul 31, 2017

5

new york trip

Everyone

This hotel is great! Walking distance from Manhhattan. I been to New York 3 times and this one has been the best hotel I had stayed.

By on Jul 11, 2017

3

close to grand central which is so convenient!

Everyone

Beds are not that comfortable. Bathrooms could use a little bit more space. The room was extremely dusty! Every day the dust build up was like I'd never seen before! It needed dusting everyday! The rooms feel dark instead of bright and welcoming. I think they need a face lift, my opinion. I prob wouldn't stay here again.

By , from Gray, LA on Jul 7, 2017

5
Everyone

Wet nice staff is super helpful rooms clean pretty quiet easy access to subway to get to everything

By on Jul 3, 2017

3

mostly good.

Everyone

+ Convenient location, Nice place, clean, fast elevators, Large open area with couches in lobby that was good for our large party to convene. Bed was super comfortable. Nice views. - Poorly laid out room, they were not all like ours but the bathroom and dressing areas were separate, couldn't figure out the logic behind the floorplan. Bathroom sink was half under a shelf, I hit my head on it countless times while washing my face or brushing teeth. I had to turn head sideways. $4.50 for small plain coffee in store in the lobby. Paid hundreds of dollars a night for room and hotel still felt it was necessary to charge $3 per bag for luggage storage on last day. Small amount yes but this is a complimentary service in EVERY hotel I have stayed in all over the world. This very small charge seemed petty and greedy and turned me off the hotel completely.

By , from Colorado on May 24, 2017

4

convenient location

Everyone

Perfect central Manhatten location. Connects to Grand Central so when weather is inclement you don't need to go outside. Staff were very friendly. Room was moderate. Clean with friendly staff. Bed was uncomfortable. Linens weren't scratchy. I would rate this hotel due to location, safety, and quality staff very high.

By , from Florida on May 16, 2017

3
Everyone

For a 4 star hotel I expected a little more amenities in the room and a little more space I also felt the rooms could be more spacious and have better decor.

By on Mar 28, 2017

3

location and room are great

Everyone

Located adjacent to Grand Central, this is a very convenient midtown location. Unfortunately there seems to be significant problems with the lifts. Between the logic being wrong, cramped size, insufficient lifts in the building given the numbers of floors and rooms and two being down for maintenance, queues of 15 minutes up or down were not uncommon. Maybe this was a one off, but it made for a frustrating experience.

By , from New York NY on Mar 18, 2017

4

good location

Everyone

No real problems with staff or hotel accommodations. Bathroom sink was slow draining and needed to be "drano-ed". No other concerns.

By , from Roseville, MN on Mar 8, 2017

4

convenient location close to grand central station

BusinessTravelers

Needs an elevator from the main floor to the Lobby to load lugagge! I did not see one.....

By on Mar 8, 2017