Room, 1 Queen Bed
from $133
Grand Hyatt New York
4.0 out of 5.0
4.0
out of 5
"Good!"
See all 282 reviews
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Recent guest reviews
The beds aren't the most comfortable. But the class, and location make up for it. We got a deluxe room and I suggest you do the same so you can get a good view. There is a square footage difference even though this site doesn't say so.
The location of the Grand Hyatt is perfect. If you want to be close to everything without being in a traffic jam with people, this is a great location. The hotel is nicely decorated and the staff was exceptional. The room was another story. A bit pricey for the lack of amenities that are included. No bottle water, no coffee maker, no desk. Get the point. The best was when I had 30 minutes to catch a show and the electronic keys/lock were experiencing issues. They had to send a repair man to fix the lock. And yes, I made the show. What boggled me is that the a/c on 65 degrees would not cool the room. It was very stuffy. All in all, nice hotel, there may be better.
Grand Hyatt great location for exploring NY. Asked reception staff to find a quite room, my goodness I thought I was staying in the hotel myself :-) Fantastic room lots of space, clean, all the facilities you could ask for. Great
It was good and we enjoyed our stay. The hotel was in a good central location.
Rooms are really small. Basic amenities like a coffee machine and microwave were missing. The air conditioning was broken, with water leakage, caused a damp carpet and weird smell in the room. We complained to the desk about these issues but no one did anything about it. The rooms and the bedding was full of dust. Not a very pleasant stay over all. Did not expect hyatt to be this dirty and unclean.
This hotel is great! Walking distance from Manhhattan. I been to New York 3 times and this one has been the best hotel I had stayed.
Beds are not that comfortable. Bathrooms could use a little bit more space. The room was extremely dusty! Every day the dust build up was like I'd never seen before! It needed dusting everyday! The rooms feel dark instead of bright and welcoming. I think they need a face lift, my opinion. I prob wouldn't stay here again.
Wet nice staff is super helpful rooms clean pretty quiet easy access to subway to get to everything
+ Convenient location, Nice place, clean, fast elevators, Large open area with couches in lobby that was good for our large party to convene. Bed was super comfortable. Nice views. - Poorly laid out room, they were not all like ours but the bathroom and dressing areas were separate, couldn't figure out the logic behind the floorplan. Bathroom sink was half under a shelf, I hit my head on it countless times while washing my face or brushing teeth. I had to turn head sideways. $4.50 for small plain coffee in store in the lobby. Paid hundreds of dollars a night for room and hotel still felt it was necessary to charge $3 per bag for luggage storage on last day. Small amount yes but this is a complimentary service in EVERY hotel I have stayed in all over the world. This very small charge seemed petty and greedy and turned me off the hotel completely.
Perfect central Manhatten location. Connects to Grand Central so when weather is inclement you don't need to go outside. Staff were very friendly. Room was moderate. Clean with friendly staff. Bed was uncomfortable. Linens weren't scratchy. I would rate this hotel due to location, safety, and quality staff very high.
For a 4 star hotel I expected a little more amenities in the room and a little more space I also felt the rooms could be more spacious and have better decor.
Located adjacent to Grand Central, this is a very convenient midtown location. Unfortunately there seems to be significant problems with the lifts. Between the logic being wrong, cramped size, insufficient lifts in the building given the numbers of floors and rooms and two being down for maintenance, queues of 15 minutes up or down were not uncommon. Maybe this was a one off, but it made for a frustrating experience.
No real problems with staff or hotel accommodations. Bathroom sink was slow draining and needed to be "drano-ed". No other concerns.
Needs an elevator from the main floor to the Lobby to load lugagge! I did not see one.....
I thought the price was great for a hotel like this. The rooms for NYC were BIG. So was the bathroom. It is right next to Grand Central which makes it convenient to get around by subway and Metro-North (if you plan to head to Connecticut). The only bad thing was we could not control the heat in our room. It was mid-January but low 50s out (warmer than usual) and so the heat was on and no AC option. We turned the heat off but couldn't cool down the room enough by opening the window. We even left our door open to get some cool air. Also, no hot water to shower in. It stayed lukewarm the whole time. We were only there one night, so we couldn't switch rooms, even though we paid to upgrade to this specific room. When I complained, they couldn't even waive the upgrade fee. A sour end to an otherwise pleasant stay.
Great location and VERY quiet inside the rooms. Did not hear NYC sirens at all. Great restaurant with solid menu and good drinks. Highly recommended!!
Cheaply renovated Poorly cleaned Hairs everywhere , in the bed / bathroom
Decent hotel..recieved a free upgrade. Wish we had a city view. Bathroom is quite small
For NYC standards it's hotel was good for the money
One of the best hotels in the city Professional staff friendly great accommodations
Hotel highlights
- Steps from Chrysler Building and Grand Central Terminal
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour fitness center
Located in Central New York City, Grand Hyatt New York is next to popular attractions like Chrysler Building and Grand Central Terminal. This 4-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and a 24-hour business center. It's in central Manhattan and also a short walk from Times Square and Empire State Building.
Dining
Sit down for a leisurely bite to eat at the onsite fine-dining restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11 AM.
Rooms
All air-conditioned rooms provide iPod docks, refrigerators, and free weekday newspapers. Guests can expect to find free WiFi and 37-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.
Property features
At Grand Hyatt New York, guests have access to a 24-hour fitness center, free WiFi in public areas, and a meeting room. Valet parking is available for USD 55-75 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
Guest reviews for Grand Hyatt New York
close hotel to everything
Everyone
The beds aren't the most comfortable. But the class, and location make up for it. We got a deluxe room and I suggest you do the same so you can get a good view. There is a square footage difference even though this site doesn't say so.
great location, expected more!
Everyone
The location of the Grand Hyatt is perfect. If you want to be close to everything without being in a traffic jam with people, this is a great location. The hotel is nicely decorated and the staff was exceptional. The room was another story. A bit pricey for the lack of amenities that are included. No bottle water, no coffee maker, no desk. Get the point. The best was when I had 30 minutes to catch a show and the electronic keys/lock were experiencing issues. They had to send a repair man to fix the lock. And yes, I made the show. What boggled me is that the a/c on 65 degrees would not cool the room. It was very stuffy. All in all, nice hotel, there may be better.
ny trip
Everyone
Grand Hyatt great location for exploring NY. Asked reception staff to find a quite room, my goodness I thought I was staying in the hotel myself :-) Fantastic room lots of space, clean, all the facilities you could ask for. Great
Everyone
It was good and we enjoyed our stay. The hotel was in a good central location.
dirty rooms, ignorant staff
Everyone
Rooms are really small. Basic amenities like a coffee machine and microwave were missing. The air conditioning was broken, with water leakage, caused a damp carpet and weird smell in the room. We complained to the desk about these issues but no one did anything about it. The rooms and the bedding was full of dust. Not a very pleasant stay over all. Did not expect hyatt to be this dirty and unclean.
new york trip
Everyone
This hotel is great! Walking distance from Manhhattan. I been to New York 3 times and this one has been the best hotel I had stayed.
close to grand central which is so convenient!
Everyone
Beds are not that comfortable. Bathrooms could use a little bit more space. The room was extremely dusty! Every day the dust build up was like I'd never seen before! It needed dusting everyday! The rooms feel dark instead of bright and welcoming. I think they need a face lift, my opinion. I prob wouldn't stay here again.
Everyone
Wet nice staff is super helpful rooms clean pretty quiet easy access to subway to get to everything
mostly good.
Everyone
+ Convenient location, Nice place, clean, fast elevators, Large open area with couches in lobby that was good for our large party to convene. Bed was super comfortable. Nice views. - Poorly laid out room, they were not all like ours but the bathroom and dressing areas were separate, couldn't figure out the logic behind the floorplan. Bathroom sink was half under a shelf, I hit my head on it countless times while washing my face or brushing teeth. I had to turn head sideways. $4.50 for small plain coffee in store in the lobby. Paid hundreds of dollars a night for room and hotel still felt it was necessary to charge $3 per bag for luggage storage on last day. Small amount yes but this is a complimentary service in EVERY hotel I have stayed in all over the world. This very small charge seemed petty and greedy and turned me off the hotel completely.
convenient location
Everyone
Perfect central Manhatten location. Connects to Grand Central so when weather is inclement you don't need to go outside. Staff were very friendly. Room was moderate. Clean with friendly staff. Bed was uncomfortable. Linens weren't scratchy. I would rate this hotel due to location, safety, and quality staff very high.
