Skip to main content
Beginning of main content

Recent guest reviews

Amazing staff everyone was so accommodating loved the front desk associates and also the front desk manager the only problem was I didn’t have heat until the last night of my stay and it was a snow storm so it was extremely cold

The staff was always helpful and friendly. The room was mostly clean with a few things that weren't but wasn't a big deal to us.

Convenient location, room was worn, broken toilet paper holder and towel holder meant that those items kept falling to the ground. Shower door was difficult to close, door had to be lifted to close so that water would not flood the bathroom floor.

Great location, quiet and clean room. However, not fun being woken up at 10am both mornings I was there by housekeeping! Check out is 12pm, and there wasn't a "do not disturb" sign to put on the door.

Unique location and newer rooms. Hotel was very busy and long waits for elevators sometimes. Housekeeping does OK job, but is only on request.

Front desk was rude, young male with long hair. Room not ready til 8PM because “housekeeping didn’t inform him” and it wasn’t his fault. Room smells weeds once we checked in. Big pile of trash bags right outside the hotel.

The rooms were very small.

Centrally located

My stay was wonderful, staff was friendly and hotel was clean. My only thing is housekeeping doesn’t clean unless requested.

It was in a good zone, subway stations near by, easy access. Rooms n beds horrible

We stayed there 3 nights with two kids. The location doesn’t seem to be very friendly area. Especially unsafe for kids. People were smoking cigarettes and weed right in front of the entrance. We were offered to purchase weeds and drugs very close to the hotel openly two nights. The room was dusty, the night table’s door was broken and hanging which you could bump your knee, the coffee machine was super dirty and full of mold. they don’t offer room service, really? Yes. You have to request it and it must be the day before. Horrible experience. I will never stay there again.

The only person that treated us super bad I think was the manager when I ask him about the balet Parking a really bad person. The rest of the staff super nice.

The staff service was very poor. It takes 30 minutes of dialing the front desk/housekeeping for someone to finally answer the phone. They didnt clean our room one day either. They also left us with a stained and dirty towel. Very insufficient in their customer service.

Be ready to wait an hour or so to check-in. Although there were six areas to check-in. Only two staff were assisting and one of them left. I found this to be the case each afternoon I came to the lobby. The room was clean and awesome but stay away from the lobby anytime after 1pm all the way through to the evening. All their linens are hanging out outside in the evening right next to the folks outside smoking weed.

Staff was very pleasant but hotel was located in a terrible area with lots of homelessness nearby. There was a flood in the hallway of our floor where our room was located and we had to walk through a puddle of water each time we came and went. There was a noisy industrial fan being used to dry the wet carpet that was on for the entirety of our stay. The elevator wait times are 10-15 min. Staff was very friendly but I would not recommend staying at this hotel.

W 40th St New York NY

Hotel highlights

  • Walking distance to American Lyric Theater and Times Square
  • Onsite dining
  • Fitness center
  • Rooftop terrace

Located in Manhattan, DoubleTree by Hilton New York Times Square West is within a 5-minute walk of American Lyric Theater and within 15 minutes of other popular attractions like Times Square. This 4-star hotel has 612 rooms and welcomes guests with a restaurant, a gym, and a rooftop terrace.


Dining

Enjoy a leisurely bite to eat at Tranzit, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11 AM.


Rooms

Guests can expect WiFi, wired Internet, and 40-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include coffee makers, laptop-compatible safes, and phones.


Property features

Built in 2017, the brand new DoubleTree by Hilton New York Times Square West features a gym, a rooftop terrace, and WiFi in public areas. Valet parking is offered for USD 75 per day. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Room, 1 King Bed, Non Smoking, View (Freedom Tower View)

1 King Bed | Sleeps 2

Premium Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 2

Premium Room, 2 Double Beds, Non Smoking, City View

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 2

Guest reviews for DoubleTree by Hilton New York Times Square West

Everyone (42) Couples (26) Family (37)
2
Everyone

By on Feb 27, 2022

2
Everyone

Amazing staff everyone was so accommodating loved the front desk associates and also the front desk manager the only problem was I didn’t have heat until the last night of my stay and it was a snow storm so it was extremely cold

By on Jan 10, 2022

Review comment responded on Jan 11, 2022

Kayla, thank you for evaluating your stay at our hotel. We apologize for the difficulty you had in keeping your room at a comfortable temperature and the inconvenience you encountered because of it. We do not take such concerns lightly, and we will share your comments appropriately as we strive to enhance our guest experience. On a positive note, we are glad to know you were pleased with our courteous associates. Thank you again for your feedback, and we hope you will give us another opportunity to make it up to you. Margarita Pavlova, General Manager

4
Partner Couples

The staff was always helpful and friendly. The room was mostly clean with a few things that weren't but wasn't a big deal to us.

By on Jan 3, 2022

Review comment responded on Jan 4, 2022

Jeff, thank you for choosing DoubleTree by Hilton Hotel New York Times Square West and sharing your experience. We are glad to know you were pleased with our courteous associates and liked our refreshing accommodations. It was a pleasure to host you, and we look forward to your return visit. Margarita Pavlova, General Manager

2
Friends

Convenient location, room was worn, broken toilet paper holder and towel holder meant that those items kept falling to the ground. Shower door was difficult to close, door had to be lifted to close so that water would not flood the bathroom floor.

By on Nov 1, 2021

4
Friends

Great location, quiet and clean room. However, not fun being woken up at 10am both mornings I was there by housekeeping! Check out is 12pm, and there wasn't a "do not disturb" sign to put on the door.

By on Oct 1, 2021

4
Everyone

Unique location and newer rooms. Hotel was very busy and long waits for elevators sometimes. Housekeeping does OK job, but is only on request.

By on Aug 31, 2021

4
Everyone

By on Aug 20, 2021

1
Everyone

By on Aug 18, 2021

2
Everyone

By on Aug 16, 2021

1
Friends

Front desk was rude, young male with long hair. Room not ready til 8PM because “housekeeping didn’t inform him” and it wasn’t his fault. Room smells weeds once we checked in. Big pile of trash bags right outside the hotel.

By on Aug 6, 2021

DoubleTree by Hilton New York Times Square West

350 W 40th St, New York, NY 10018
url importing http://www.orbitz.com/New-York-Hotels-DoubleTree-by-Hilton-New-York-Times-Square-West.h16255092-p2.Hotel-Reviews
There was an error importing /New-York-Hotels-DoubleTree-by-Hilton-New-York-Times-Square-West.h16255092-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/New-York-Hotels-DoubleTree-by-Hilton-New-York-Times-Square-West.h16255092-p2.Hotel-Reviews

Frequently asked questions