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DoubleTree by Hilton New York Times Square West

4.0 out of 5.0

DoubleTree by Hilton New York Times Square West

4.0 out of 5.0
Overview Reviews Amenities & Policies
W 40th St, New York, NY
1-844-663-2276
3.7
out of 5
Average Guest Review
See all 47 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 3.5
Hotel condition 3.5

This hotel is most popular for:

  • Everyone
  • Business
  • Couples

Recent guest reviews

The closeness to all the tourist sites, its within walking distance to time square. The substation is on the corner from the Hotel. The room is a bit small, would have been nice to have a sitting area in the room.

Great location! The elevators were slow, but other than that it was a positive experience staying there.

Great location for Times Square for New Years even bal drop

Ashley at the front desk was such a pleasure and extremely efficient. Thank you, Ashley so much for making our check in and stay a great one!

The elevators take hours. The heating in my room was broken and they never fixed it or offered me another, even when I reported it several times during my stay

My experience was great. Comfortable room and very accommodating staff. My initial room was next to the storage room and I asked Leila at the front desk if I could have my roomed changed and she was very helpful in getting me switched over to a quieter section on another floor.

very clean, quiet, good value, beautiful view from rooftop, good location, friendly staff

Great and very clean. We would stay here again! Easy walk to Times Square and the subway.

Great location, price, amenities. will stay there many more times.

Room was very clean and modern. Rooms were small but expected due to being in the city. Overall great hotel, great customer service and great location.

Small adequate room. Bathroom a bit cramped. Small shelving over toilet was only place to put toiletry bag. Water flow in the shower was adequate however, would have liked a removable shower head. No ice availability on floor. Elevators slow and often crowded. No refrigerator in room to place drinks, etc to stay cold.

I've been in bigger dormitories in cruiser cabins. The bed was old, very uncomfortable.

Upon arrival no internet connectivity...ID and credit card was copied for check in purpose...and I hope they were shredded once used for intended purposes. Lobby crowded and we had to be escorted to our room by Security. Upon our return to the hotel it took some time to get our room keys, however staff did offer complimentary bottles of water. I have yet to receive a receipt to verify charges.

Nice hotel great location, the staff are very helpful

Website said "City view" when booking, but only saw the back wall of other building after checked in. Not much space to move around inside the room. The mattress feel like old, and sink in. The hall way was too narrow, hard to navigate a stroller. Over all was OK, because I didn't expect much.

Good location Nice people Extra nice to be able to keep our bags in the hotel before and after checking and checkout

Close to everything within walking distance. Staff are very helpful.

Location is good, near time square. Many options around for food. Close to Top Vew bus stop for touring the city. Near metro station and Penn station. Staff was very nice and helpful. Problem with elevator as I read in previous reviews seems solved, we didn’t have any issue. Room was clean and updated.

350 W 40th St New York NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center
  • Rooftop terrace

Located in Midtown, DoubleTree by Hilton New York Times Square West is within a 5-minute drive of popular attractions such as Madame Tussauds Wax Museum and New Amsterdam Theater. This 612-room, 4-star hotel has a restaurant, a 24-hour fitness center, and free in-room WiFi. Located centrally in New York, it's also close to Times Square and Madison Square Garden.


Dining

Enjoy a leisurely bite to eat at Tranzit, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

Guests can expect to find free WiFi and 40-inch an LCD TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, a safe, and a phone.


Property features

Built in 2017, the brand new DoubleTree by Hilton New York Times Square West features a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas. Valet parking is offered for USD 72 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Standard Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4
from $82

Room, 1 King Bed, Non Smoking, View (Freedom Tower View)

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking, City View

Full 2 | Sleeps 4

Room, 1 King Bed, Non Smoking, City View

King 1 | Sleeps 2

Premium Room, 2 Double Beds, Non Smoking, City View

Full 2 | Sleeps 4

Guest reviews for DoubleTree by Hilton New York Times Square West

Everyone (44) Couples (1) Family (1)
4
Partner Couples

The closeness to all the tourist sites, its within walking distance to time square. The substation is on the corner from the Hotel. The room is a bit small, would have been nice to have a sitting area in the room.

By on Feb 12, 2019

Review comment responded on Feb 14, 2019

Thank you for taking the time to review the DoubleTree by Hilton Hotel New York Times Square West. We are happy to know you had an enjoyable stay and that our location worked well for your needs. We value your feedback and hope you will choose us again the next time you visit the area. Richard Hotter, General Manager

4
Everyone

Great location! The elevators were slow, but other than that it was a positive experience staying there.

By on Jan 30, 2019

Review comment responded on Jan 30, 2019

Thank you for choosing DoubleTree by Hilton Hotel New York Times Square West for your visit to New York. We are happy our location pleased you, but we apologize for the wait time issues with the elevators and the inconvenience it caused. We appreciate your positive comments and hope that we have the opportunity to welcome you back on a future visit. Richard Hotter, General Manager

5
Everyone

Great location for Times Square for New Years even bal drop

By on Jan 3, 2019

Review comment responded on Jan 5, 2019

Thank you for reviewing your stay at DoubleTree by Hilton Hotel New York Times Square West. It is a pleasure to know you had a great time with us and loved our superb location. We enjoyed having you as our guest and look forward to your return visit. Richard Hotter, General Manager

1
Everyone

By on Dec 31, 2018

Review comment responded on Dec 31, 2018

Hello: Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to provide excellent service at a great value, and we hope you will consider staying with us again the next time you're in our area. We would like another chance to provide you with the excellent stay you should always expect from us. Richard Hotter General Manager

5
Everyone

Ashley at the front desk was such a pleasure and extremely efficient. Thank you, Ashley so much for making our check in and stay a great one!

By on Dec 11, 2018

Review comment responded on Dec 12, 2018

Thank you so much for this awesome review. We are glad that everything went so well during your stay and that Ashley made for a great experience. We look forward to your next stay at DoubleTree by Hilton Hotel New York Times Square West. Richard Hotter, General Manager

2
Everyone

The elevators take hours. The heating in my room was broken and they never fixed it or offered me another, even when I reported it several times during my stay

By on Dec 3, 2018

Review comment responded on Dec 4, 2018

Thank you for staying with us. We appreciate your business, and we apologize for the inconveniences that you had with your guest room and our elevators. It is never our intention to disappoint our guests in any way. Thank you again for your feedback, and we hope to have the opportunity of welcoming you back soon. Richard Hotter General Manager

5
Everyone

My experience was great. Comfortable room and very accommodating staff. My initial room was next to the storage room and I asked Leila at the front desk if I could have my roomed changed and she was very helpful in getting me switched over to a quieter section on another floor.

By , from Miami, FL on Nov 27, 2018

Review comment responded on Nov 28, 2018

Isa, thank you for your fantastic review of the DoubleTree by Hilton Hotel New York Times Square West. We are glad to read you were impressed with our hospitality and that you had a comfortable stay with us. Leila will be happy to hear that she added value to your stay. We hope you are already planning another trip our way. Richard Hotter, General Manager

4
Everyone

very clean, quiet, good value, beautiful view from rooftop, good location, friendly staff

By , from San Juan on Nov 26, 2018

Review comment responded on Nov 27, 2018

Amy, thank you for your generous review of the DoubleTree by Hilton Hotel New York Times Square West. It’s a pleasure to know you found us to be a good value and that everything we have to offer left you with a positive impression of our hotel. We look forward to hosting you as our guest again whenever you are back here. Richard Hotter, General Manager

5
Everyone

Great and very clean. We would stay here again! Easy walk to Times Square and the subway.

By on Nov 23, 2018

Review comment responded on Nov 24, 2018

Thank you for your glorious comments regarding your visit to DoubleTree by Hilton Hotel New York Times Square West. It is good to know you liked our well-maintained property and that our perfect location made your stay more memorable. We look forward to welcoming you back for another outstanding experience. Richard Hotter, General Manager

4
Everyone

By on Nov 17, 2018

Review comment responded on Nov 18, 2018

We are so glad you enjoyed your time at DoubleTree by Hilton Hotel New York Times Square West. Thank you for your wonderful rating, and we look forward to your next visit. Richard Hotter, General Manager

DoubleTree by Hilton New York Times Square West

350 W 40th St, New York, NY 10018

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