Excellent customer service. I was able to check into my room early.
Great hotel! Loved the fitness room and the room was very clean and cute.
The staff was very friendly and helpful. The room was very small and had no storage. They need to add more hooks for hanging towels and clothes. The shower leaked therefore making the bathroom floor always wet.
Why can't i just like a property for just being plain and nice? Front desk woman who checked me in was very good
Rooms are very small and it is noisy. You can hear the TV from the room next door.
Great location. Convenient to everything we needed.
Elevator so slow I finally just walked from 6th floor. Long line and only one staff member, so skipped check out and will have to follow up for final bill
This hotel was in a great location within walking distance to Time Square and the theatre district. It was very hospitable and a safe environment. I would only request more hooks in the bathroom for towels and possible cook hooks on the wall.
The hotel was very disorganized, we had to request multiple times to get our room cleaned. One night it was almost 9pm before we had fresh towels. They have a nice bar on the rooftop but they were very rude about letting anyone up there. They did not have enough staff at front desk and there was a constant line and bags all over the lobby. I would not recommend this hotel yo anyone.
The elevator system needs updating. It took long periods of time to travel from one floor to the destination floor. Ie. It took us 22 minutes to get from the 36th floor to the lobby on our way to check out. The room was tiny. The bathroom was eve smaller. We couldnt open the shower door unless the bathroom door was closed. We couldnt both fit in the bathroom unless we crammed ourselves next to / behind the toilet. Upon check out, the front desk person said that expedia charged a $35 destination fee to my account. There is no destination fee charged by expedia on my itinerary/ confirmation but instead a resort fee charged by Hilton. This fee was to cover wi fi (complimentary according to Hilton's web gateway), fitness center, which was not used and bottled water in our room (which was it was not). Lets not forget that there is a bar/club on the roof which is very audible on the 36th floor living area. Invest in better sound managment or get rid of the club aspect. Negat8ng peoples sleep for a boozy good time is ridiculous. For the price, this is not a hotel i would recommend to anyone.
Proximity to Times Square was good. Room was not ready though at check in time.
Elevators were slow & one was out of service.. wouldn’t have been so bad but we were on the 36th floor which is all the way at the top.
Enjoyed the location and the downstairs dining area. They had 4 elevators so wait wasn’t bad getting up or down. Had the feel of a little boutique hotel. The bellman were very helpful as well as the front desk personnel
Staff very friendly and accommodating. Great location.
Located in Midtown, DoubleTree by Hilton New York Times Square West is within a 5-minute walk of popular attractions such as American Lyric Theater and New York Times Building. This 4-star hotel has 612 rooms and welcomes guests with a restaurant, a fitness center, and a rooftop terrace.
Enjoy a leisurely bite to eat at Tranzit, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11 AM.
DoubleTree by Hilton New York Times Square West's 612 rooms are air-conditioned and provide coffee makers, laptop-compatible safes, and phones. 40-inch LCD TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
Built in 2017, the brand new DoubleTree by Hilton New York Times Square West features a fitness center, a rooftop terrace, and WiFi in public areas. Valet parking is offered for USD 75 per day. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.
Excellent customer service. I was able to check into my room early.
Thank you for letting us know your visit to DoubleTree by Hilton Hotel New York Times Square West was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Richard Hotter, General Manager
Great hotel! Loved the fitness room and the room was very clean and cute.
Thank you for being our guest at DoubleTree by Hilton Hotel New York Times Square West and for writing a wonderful review. We were delighted to read that our service and facilities met your expectations, and you particularly enjoyed working out at our fitness center. We are also happy you liked our immaculate accommodations. We hope your great experience with us will bring you back to enjoy more of what we have to offer. Richard Hotter, General Manager
The staff was very friendly and helpful. The room was very small and had no storage. They need to add more hooks for hanging towels and clothes. The shower leaked therefore making the bathroom floor always wet.
We are happy you stayed at DoubleTree by Hilton Hotel New York Times Square West. We work hard to provide personalized service and are glad you liked our courteous service. However, we regret the inconvenience you had in your bathroom because of the maintenance issue. We have shared your concerns with our team so they can take the necessary actions. We also regret not providing the amount of space in your room that you receive at our other locations. Being located in the city means that everything is "city-sized." we value your feedback and hope you will stay with us again. Richard Hotter, General Manager
Why can't i just like a property for just being plain and nice? Front desk woman who checked me in was very good
Thank you for reviewing your stay. We are glad to read you had an enjoyable time with us and that you were impressed by the service provided by our front desk associates. It was a pleasure to host you, and we look forward to welcoming you to DoubleTree by Hilton Hotel New York Times Square West whenever your travels bring you our way. Richard Hotter, General Manager
Rooms are very small and it is noisy. You can hear the TV from the room next door.
Thank you for staying with us and for reviewing your experience. We're sorry your stay was disrupted by the noise and also for the inconvenience you had because of the size of the room. Being located in the city means that everything is "city-sized." We hope that our luxurious linens, our quality decor, and our modern bathrooms "wow" you while our rooms still provide you with the functionality of larger rooms. Our priority is to provide each guest experience as perfect as possible. We hope to see you the next time you're in our area. We hope we have the opportunity of welcoming you again soon. Richard Hotter, General Manager
Great location. Convenient to everything we needed.
Thank you for your wonderful feedback. We are pleased to read that you found our location to be perfect for your needs. We appreciate your business and look forward to having you stay at DoubleTree by Hilton Hotel New York Times Square West the next time you visit our exciting city. Richard Hotter, General Manager
Elevator so slow I finally just walked from 6th floor. Long line and only one staff member, so skipped check out and will have to follow up for final bill
Thank you for being our guest at DoubleTree by Hilton Hotel New York Times Square West. We are glad to learn you liked some aspects of our property and that overall you had a pleasant time with us. However, we are sorry for the wait time issues with the elevators and the inconvenience that it caused. We truly value your feedback, and we want you to know we have taken significant measures very recently to improve elevator traffic, possibly since your visit. Regarding any billing queries, we encourage you to reach out at our front desk as they will be happy to assist you further. We value your business and hope to welcome you back soon. Richard Hotter, General Manager
Thank you for rating your stay at DoubleTree by Hilton Hotel New York Times Square West. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Richard Hotter, General Manager
This hotel was in a great location within walking distance to Time Square and the theatre district. It was very hospitable and a safe environment. I would only request more hooks in the bathroom for towels and possible cook hooks on the wall.
Chris, thank you for posting a review your stay at DoubleTree by Hilton Hotel New York Times Square West. We are glad to know our convenient location with easy access to Times Square and the Broadway Theater District was perfect for your plans. It is also a pleasure to learn you enjoyed our outstanding hospitality and you had a relaxing time with us. We have made a note of your constructive comments about the hooks. Thank you again, and we hope you will choose us the next time you visit the area. Richard Hotter, General Manager
Nicole, thank you for your excellent review of DoubleTree by Hilton Hotel New York Times Square West. It is a delight knowing you were impressed with the outstanding hospitality of our associates, and we will share your compliments with them. Thank you also for highlighting your seamless check-in experience, and we look forward to accommodating you again in the future. Richard Hotter, General Manager