Room and hallways are dark. Facility is not nice. Overpriced for what it is
Rooms are dark and poorly furnished
The LIGHTING for Me! Should be much BRIGHTER... Particularly in Hallways... Elevators...my room was 1510..it was was around corners and in area where no Cameras were...Anyone can wait for you to enter your room ..push you in and Assault you...The staff or Neighbors would Not have a clue something is going on...it was scary...too dimly lit..WOMEN AND CHILDREN OR TEENS...ARE ALWAYS in danger if being assaulted.. trafficking..etc...I Didn't feel safe..in that corner ...or hallways...Lights to dim... Please review the cameras...and layout of certain rooms... Overall my stay was not bad at All
we loved the staff and the property. didn’t get a chance to see the restaurant, but the breakfast spot and bar on the lobby level were so nice! very sweet housekeeping staff and felt very safe in the hotel.
Overall great stay. A little loud at night outside.
Staff are really nice
Great place! Stylish and comfortable!
I liked the unique room and all the places you could go on property to get a coffee, eat or just read a book. I also thought Hero (sp?) was just amazing. He was a huge difference maker for us. Please reward him well for his efforts. You don't want to lose him
Location convenient. Room offers no tissues, no coffeemaker.
The hotel was as-advertised. Quad room was small as expected, so no surprises. Not for business travelers or anyone who needs to spend significant time in the room, as there is no sitting space for all four occupants except on the bottom beds and small tool. Desk is too small for working but serves as a night stand or storage surface. Bathroom was clean with good soaps and shampoos. Would have liked a shelf or space to put my own larger soap and shampoo in the shower. Good if you're on a budget.
The room was small but more than sufficient, with cozy, somewhat Scandinavian design. Really loved all the wooden built-ins and deep green bathroom tile. Linens were high-quality, and the bedspread/blanket was particularly lux-feeling. One bummer was that even as a hotel guest, I was unable to visit the rooftop bar since it was full/previously reserved. Had hoped for a more 'social' Freehand experience, but perhaps COVID is responsible for the lack of interaction with other travelers.
I like the helpful and nice service and staff. The rooms are cozy and well equipped. The location is perfect and in a very safe neighborhood.
The Freehand is in the Gramercy area in a beautiful building. The lobby is beautiful, the restaurant is excellent and we will be checking out the rooftop cocktail bar tonight. Rooms are compact with very interesting configurations to suit all sorts of travellers needs. Excellent deal, great staff. I will stay here again.
Located in Manhattan within a 5-minute walk of 5th Avenue, Freehand New York is within a mile (2 km) of other popular attractions like Empire State Building. This 395-room, 4-star hotel welcomes guests with 5 restaurants, a 24-hour gym, and free in-room WiFi.
Enjoy a drink at the cocktail bar, or get your fill of seafood for dinner, at Simon and the Whale, one of 5 onsite restaurants. Savor a meal from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 7:00 AM to 10:30 AM.
Guests can expect free WiFi and Smart TVs with digital channels. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Other amenities include safes, phones, and desks.
At Freehand New York, guests enjoy a nightclub, a 24-hour gym, and free WiFi in public areas. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a terrace, wedding services, and a gift shop.
Room and hallways are dark. Facility is not nice. Overpriced for what it is
Rooms are dark and poorly furnished
Tanya, We're disappointed to know that we failed to meet your expectations. We try our hardest to make all our guests feel warm, welcomed, and attended to and it seems it was not the case for your stay. We're truly sorry. We hope you do give us another try and hope to see you in the near future. Warm regards,
The LIGHTING for Me! Should be much BRIGHTER... Particularly in Hallways... Elevators...my room was 1510..it was was around corners and in area where no Cameras were...Anyone can wait for you to enter your room ..push you in and Assault you...The staff or Neighbors would Not have a clue something is going on...it was scary...too dimly lit..WOMEN AND CHILDREN OR TEENS...ARE ALWAYS in danger if being assaulted.. trafficking..etc...I Didn't feel safe..in that corner ...or hallways...Lights to dim... Please review the cameras...and layout of certain rooms... Overall my stay was not bad at All
Raquel, Thank you for your review! We're happy to know you enjoyed your overall stay, however find your safety concern alarming. Please know we take the safety of our guests very seriously and have safety and security measures in place to ensure everyone is safe. Your feedback has been shared with our team and hope you do choose to stay with us again. Warm regards, Delamarques
we loved the staff and the property. didn’t get a chance to see the restaurant, but the breakfast spot and bar on the lobby level were so nice! very sweet housekeeping staff and felt very safe in the hotel.
Dakota, Thank you for your review. We're thrilled to know you enjoyed your stay with us. We look forward to your next say with us and for you to Try our restaurants. Until next time! Delamarques
Overall great stay. A little loud at night outside.
Andrew, Thank you for your review. We're happy to know you enjoyed your overall stay. Please know if a more quiet room is on your must have list to let our team know at time of booking to ensure you are on the more quiet side. Until next time! Delamarques
Staff are really nice
Liu, Thank you for choosing to stay with Freehand NY. We're happy to know you enjoyed your stay. See you next time! Delamarques
Great place! Stylish and comfortable!
Renata, Thank you for choosing to stay with Freehand NY. We're thrilled to know you enjoyed your stay. See you next time! Delamarques
Good Morning Joseph, We sincerely apologize that your stay with us was less then satisfactory. We do strive to reach 100% satisfaction with all of our guest and it seems we fell short of that during your visit. I will pass on these comments to our staff in hopes to better service our guest in the future. If you would like to give us another chance please feel free to reach out to me. Kind Regards,