Walker Hotel Greenwich Village4.5 out of 5.0
Recent guest reviews
good things: wifi works well, slippers, umbrella, robes, laundry bag, provided, thick towels, two free water bottles or you can get them free from the gym (24hrs open), strong shower pressure, dark room, shower plumbing works well, enough bathroom space for amenities, doormen open doors for u each time u go in and out, enough waiting area near the lobby, cozy place to read, comfortable bed, clean sheets, well turn down service, heater works well, no bright digital clocks watching u in the middle of the night, comfortable pillows, many cafes around the hotel, bad things: room door closes pretty loud- neighbors can wake u up in the morning if theyre early birds and ur nocturnal; wished there was usb outlets.
booked 4 night early April, nice hotel, rooms very small but great decor, staff are friendly, always stayed in midtown but this is a really nice area and would return to this location again, settled to bill on departure and then few days later had a $25 charge to my card without any explanation, email the hotel to be told it was for an umbrella, there was an umbrella in the room that we didn't use and was defiantly still in the room when we departed, the did credit the $25 but was not impressed the way this was just charged to my card, was looking on my statement for something else so wouldn't have found this charge.
Arrived on Sunday evening after a 20 hour flight to be blatantly ignored by the front desk receptionist, not even an acknowledgement with eye contact or a "be right with you"... After a 15 minute wait, I get my keys and am told there's no one who can help with the bags. Fine, lug my bags up and the room is stifling hot, and very very small. AC blowing hot air... No one answers the phone... Had to go downstairs, wait 10 mins for the front desk clerk to be free only to be told AC doesn't work, hasn't been working for a day or 2, may not be fixed for another day or 2 and I can get a fan or the window open. Why wasn't I told at check in - an indifferent shrug. When I express my disappointment - the response is a casual shurg and that as a favor he can cancel my check in and not charge me for the night.... Seriously? But wait it gets worse... As I'm leaving I explain that I've got a critical package being delivered tomorrow and I need them to please accept it and I'll come by and pick it up... I'm told it's fine... And guess what - it was returned to sender. Shockingly bad experience won't stay here again. My expectation: an acknowledgement when you are waiting at front desk, Room with temperature control, acknowledgement of the issue when you check in with a clear expectation of when it'll be fixed. A reasonable gesture (free breakfast or drinks or something) for the inconvenience, if the guest doesn't accept - an offer to accommodate at another property close by and transport to the property (walking the guest).... At least that's how I've been managed when stuffs gone wrong before...
There are many things we like about this hotel, and a few we do not. On our second stay in 4 months, regrettably the latter look a bit larger. On the positive side, the staff continues to be very nice; the atmosphere, location, quiet street and distinctive restaurant are all positive achievements. While our room was immaculate, the HVAC didn't work. The fan provided some useful "white noise" but didn't cool the room down at all. The room, at a $300 price point, was very small. The bed, a bit soft, and the toilet in the bathroom was right up against the sink/vanity. It might have been acceptable if you were lacking a left arm. While the Walker didn't pioneer the concept, the mini closet armoire was quite annoying. The magnet closures almost needed a crowbar to open. The inside was filled with two safes and was more suitable for a junior high school locker than a place to put adult clothing, including raincoats and suits. The lobby, bar and restaurant are all quite charming, and even the elevators had some art deco flair. The building is quite old, so they are stuck with low ceilings and small rooms. For one night, we could make do. For a more extended stay, we will stay elsewhere. Last time, we had a handicap accessible room, so I can answer some of the questions below.
We had the most wonderful stay at Walker Hotel. Amazing staff, great room views and fantastic location. Close to the subway and right in the middle of my favorite neighborhood in town. You should really stay here and enjoy its great restaurant, also. You’ll feel at home (or better).
The Walker Hotel is a gem in the heart of Manhattan. Stayed there only 1 night, but the experience was great. Neatly refurbished, this is a very cosy and well-maintained place. I stayed in room 504, very nice, just what I needed, two complementary bottle of water were welcoming me upon entering the room. The style of the hotel is very elegant. Service is great. I did not have the time to sample some of the food in the restaurant, but for what I have seen on the plates of other guests, it looked very good. My room was very quiet and I did not hear the regular sounds of New York, honking cars and police, ambulance or firemen sirens.
We stayed in the pied a terre room with balcony. A real treat. And the hotel is in a great location with easy access to Union Square and the Village. We would definitely stay again, as my wife has declared this her new favorite in NYC.
I booked an entire week at this hotel while in New York for work last week based on a recommendation from a friend who has stayed there many times plus the fact that it is only two blocks away from the office where I work. When I arrived at the hotel, coincidentally at the same time as my friend, I was given a small, dark and very tired looking room on the fourth floor overlooking a construction site. I was told upon check-in that the 'nicer' rooms were all booked for the evening and that they would see if they could move me around later in the week - which was unacceptable given that I had booked the hotel the week before and had planned on staying there for five nights. When I got to my room it was awful -- old and worn decor, a mattress that was barely off of the tired and dirty rug, a tiny bathroom, etc. I called down to the desk and told them that this wasn't what I had either expected or hoped for and that I wouldn't be staying. So I went downstairs, my luggage still unpacked, and checked out. They told me that they understood, and apologized for the inconvenience. I was okay with this ... and I found another hotel nearby that was much nicer and is my new go-to spot in Manhattan. Then, to my surprise, at the end of the week in NYC, I found out that the Walker Hotel billed me for a night and has since refused to back down or credit this back. Unbelievable. I stayed in the room for no more than five minutes before leaving. Never unpacked, never touched the bed, the closet, the bathroom, etc. They told me that I could leave and that there wouldn't be an issue or any charges levied. I asked about this, very clearly. And then, after I left, and with my corporate card in hand, they billed me. Stay away from this hotel ... this is not the way that customers should be treated. Very very unhappy with the service and, quite frankly, being taken advantage of in this way.
My best friend (from when we were 8), her daughter and son-in-law and my daughter decided to meet for a NY weekend as she turned 72. She and I had grown up in New York and had our special spots--one of which was the West Village. After waffling for a month over AirBnBs, we decided on the Walker because 1. It was perfectly located 2. It had great reviews and 3. We really didn't want to cook. I told the reservations desk on the phone (I did not book online or with a 3rd party) that this was a special weekend and they complied with a piece of birthday cake and a candle waiting for us as well as "goodnight cookies." The hotel itself is lovely--small but elegant rooms with INCREDIBLE views of the city and windows that open. Wonderful seating area for morning coffee and late-night entertainment (a trio of young musicians did some jazz and standards as we sat over drinks) and a fitness place downstairs that none of us used. Our only minor complaint is the lack of cabinets and shelves for our stuff, but so what? Absolutely wonderful 2 days... we will be back.
The standard rooms are a tight squeeze (this is Manhattan!), but the service is excellent. The overall vibe is classy yet welcoming. Definitely take advantage of its restaurant, Society Cafe, which offers a relaxed setting and delicious everything.
- Walking distance to 5th Avenue and Washington Square Park
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- 24-hour health club
Located in Greenwich Village, Walker Hotel Greenwich Village is adjacent to 5th Avenue and within a 10-minute walk of other popular attractions like Union Square. This 4.5-star hotel has 113 rooms and welcomes guests with a restaurant, a 24-hour health club, and free in-room WiFi.
Enjoy a leisurely bite to eat at Grape & Vine, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a cooked-to-order breakfast is served each morning for a fee.
A 37-inch flat-screen TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a minibar, free newspapers, and free local calls.
At Walker Hotel Greenwich Village, guests have access to a 24-hour health club, free WiFi in public areas, and a business center. Valet parking is available for USD 75 per day. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a library, free newspapers, and a fireplace in the lobby.
Reviews from Trip Advisor
84.0% of guests recommend this hotelTotal of 1262 reviews