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JW Marriott Essex House New York

4.5 out of 5.0

Recent guest reviews

Great hotel. Great location. Room was perfect. I highly recommend this hotel.

Very comfortable Hotel , very clean and very polite and attentive staff. Been staying with them long before it passed to be operated by Marriott, much better since their operational change.

Rude and unhelpful staff at the reception. I simply requested a receipt and what I got was "you need to get it from your travel agent.... i'm going to put you on a hold ...." What? YOU are charging me. then she put me on a hold for 5min for this simple task, and then forwaded me to their accounting staff who was even more rude. Hey, I'm a customer.

Very nice hotel, wonderful staff, close to subway stations, mall, and a short walk to literally everything else! Central Park is across the street and was beautiful! I will stay here again!

Close to everything ... wonderful views ... great food... the best of a New York experience.

Convenient, classy, facilities maintained superbly!

Staff is courteous and efficient. Attention to detail is readily recognized upon check in.

Sightseeing in New York. Great hotel. Friendly staff. Good food at the restaurant.

This stay was much better than my last. Despite the craziness of the city due to the season and the political climate, hotel staff were professional, calm, very friendly and competent. When I checked into my room my bathroom window sill was covered in (typical New York City) grit. It was late and I did not call but next morning housekeeping saw it and addressed it. Very comfortable and spacious room, nice amenities, and great room service. They also remembered free internet as a Marriott member and housekepping promptly brought me a kettle so I could make my own tea when I requested it. I will return.

We had the best time....the staff was very professional, friendly and helpful. We will definitely stay there again on our next trip to the city. The restaurant was great very good menu. Room service was fabulous...very generous portions and great service. I have nothing negative to report. Concierge was extremely helpful, bellmen were so professional and doormen very helpful with cabs and such.

Loved the location. I will say, they didn't help with our request for a queen size bed and no bellhop offered to help with our bags. Room was clean and decently sized for NYC, but wish it could have been cooler. An okay stay at a Marriott, have stayed at better hotels in NYC.

Hotel location and concierge were particularly good. Dave Rahner helped us with a number of requests and he was simply fantastic! He made it a personal experience.

We were in NYC to celebrate our 50th. The hotel upgraded our room to a huge suite without our asking. Our daughter called to arrange for champagne room service and they graciously provided a complementary champagne bottle accompanied by huge chocolate covered strawberries (delicious) to the surprise of our daughter who expected to pay for the service. The only downside to the hotel, is the exorbitant breakfast prices. Unfortunately, the food did not measure up to the shocking prices. Oatmeal was watery, fruit unripe, muffins stale. Oatmeal, yogurt/fruit/muffin plate, one juice and 2 cups of coffee $75 (tip included)!

The room was spacious and inviting The hotel is well located and the staff was super accomodating Would definitely recommend

excellent service, lovely hotel, convenient location

Everything about the Essex House was fine except that we could not cool the room to a comfortable temperature (in February).

the location and staff are simply outstanding. The rest of the hotel is very good. No real issues. I requested a park view room but from the 5th floor you cannot see a whole lot of the park. Be sure to ask for higher floors if you want a panoramic view of Central Park. The Concierge service was outstanding. I requested flowers be ready in the room and was quoted the minimum of $75 that with delivery and taxes will be slightly more than 100. The concierge called me back 2 hours later to say he received the flowers and was not impressed and offered to have them redone or reduce the charge. I asked him to have it redone although it was late in the evening and only 2 hours before our arrvival. He got it done. That was EXCELLENT service. I would definitely consider staying here again.

We were in NY to attend opera and walked to Lincoln Center from the Hotel and had a great choice of restaurants within a short walk.

Great location, walked everywhere (theater, great restaurants, shopping), excellent room and service.

Had to book a last minute room in New York for a series of meetings in Midtown. The location of the hotel can't be beat, the bed linens were immaculately clean. There was some trouble getting hot water in the morning for a shower, which I would not have expected from a 5 star hotel. But on a previous stay the concierge served as a real force multiplier by arranging reservations for a business dinner and providing recommendations for corporate gifts, etc. Helpful staff make a huge difference.

160 Central Park S New York NY

Hotel highlights

  • Walking distance to Carnegie Hall and Barney's
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Located in Midtown, JW Marriott Essex House New York is adjacent to Central Park and within a 5-minute walk of other popular sights like Carnegie Hall. This 4.5-star hotel has 528 guestrooms and offers conveniences like a restaurant, a full-service spa, and a 24-hour fitness center. It's in central New York and also a short walk from Barney's and Bloomingdale's.


Dining

Enjoy a bite to eat at the hotel's fine-dining restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served each morning for a fee.


Rooms

JW Marriott Essex House New York's 528 rooms are recently renovated and provide iPod docks, minibars, and free newspapers. 46-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, phones, and ironing boards are also available.


Property features

Renovated in 2017, JW Marriott Essex House New York offers a full-service spa, a 24-hour fitness center, and a sauna. Valet parking is available for USD 70.00 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and 23 meeting rooms.

Room options

Room, 2 Double Beds

Full 2 | Sleeps 4

Junior Suite, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Suite, 1 Bedroom

King 1 | Sleeps 5

Suite, 1 Bedroom, View

King 1 | Sleeps 4

Guest reviews for JW Marriott Essex House New York

Everyone (11) Business (12) Couples (43) Family (8) Other (5) Friends (1)
5
Everyone

Great hotel. Great location. Room was perfect. I highly recommend this hotel.

By , from Petaluma, CA on Apr 30, 2018

4
Everyone

Very comfortable Hotel , very clean and very polite and attentive staff. Been staying with them long before it passed to be operated by Marriott, much better since their operational change.

By on Apr 2, 2018

1

terrible experience at this $400/room hotel

Everyone

Rude and unhelpful staff at the reception. I simply requested a receipt and what I got was "you need to get it from your travel agent.... i'm going to put you on a hold ...." What? YOU are charging me. then she put me on a hold for 5min for this simple task, and then forwaded me to their accounting staff who was even more rude. Hey, I'm a customer.

By on Feb 16, 2018

4
Everyone

Very nice hotel, wonderful staff, close to subway stations, mall, and a short walk to literally everything else! Central Park is across the street and was beautiful! I will stay here again!

By , from Tucson, AZ on Dec 22, 2017

4

great location

Everyone

Close to everything ... wonderful views ... great food... the best of a New York experience.

By , from Central Park on May 3, 2017

4

first class operation

Everyone

Convenient, classy, facilities maintained superbly!

By on Feb 24, 2017

5

best hotel on central park south

Everyone

Staff is courteous and efficient. Attention to detail is readily recognized upon check in.

By on Dec 19, 2016

4

good hotel, great location

Everyone

Sightseeing in New York. Great hotel. Friendly staff. Good food at the restaurant.

By on Dec 19, 2016

5

great hotel and staff

Everyone

This stay was much better than my last. Despite the craziness of the city due to the season and the political climate, hotel staff were professional, calm, very friendly and competent. When I checked into my room my bathroom window sill was covered in (typical New York City) grit. It was late and I did not call but next morning housekeeping saw it and addressed it. Very comfortable and spacious room, nice amenities, and great room service. They also remembered free internet as a Marriott member and housekepping promptly brought me a kettle so I could make my own tea when I requested it. I will return.

By on Dec 18, 2016

Review comment responded on Jan 3, 2017

Dear marge, Thank you for your wonderful words. We are pleased you enjoyed our beautiful hotel, and that our staff was friendly and helpful. We hope to serve you again soon.

5

convenient ny location

Everyone

We had the best time....the staff was very professional, friendly and helpful. We will definitely stay there again on our next trip to the city. The restaurant was great very good menu. Room service was fabulous...very generous portions and great service. I have nothing negative to report. Concierge was extremely helpful, bellmen were so professional and doormen very helpful with cabs and such.

By , from MA on Aug 1, 2016