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JW Marriott Essex House New York

4.5 out of 5.0

Recent guest reviews

Close to everything ... wonderful views ... great food... the best of a New York experience.

Convenient, classy, facilities maintained superbly!

Staff is courteous and efficient. Attention to detail is readily recognized upon check in.

Sightseeing in New York. Great hotel. Friendly staff. Good food at the restaurant.

This stay was much better than my last. Despite the craziness of the city due to the season and the political climate, hotel staff were professional, calm, very friendly and competent. When I checked into my room my bathroom window sill was covered in (typical New York City) grit. It was late and I did not call but next morning housekeeping saw it and addressed it. Very comfortable and spacious room, nice amenities, and great room service. They also remembered free internet as a Marriott member and housekepping promptly brought me a kettle so I could make my own tea when I requested it. I will return.

We had the best time....the staff was very professional, friendly and helpful. We will definitely stay there again on our next trip to the city. The restaurant was great very good menu. Room service was fabulous...very generous portions and great service. I have nothing negative to report. Concierge was extremely helpful, bellmen were so professional and doormen very helpful with cabs and such.

Loved the location. I will say, they didn't help with our request for a queen size bed and no bellhop offered to help with our bags. Room was clean and decently sized for NYC, but wish it could have been cooler. An okay stay at a Marriott, have stayed at better hotels in NYC.

Hotel location and concierge were particularly good. Dave Rahner helped us with a number of requests and he was simply fantastic! He made it a personal experience.

We were in NYC to celebrate our 50th. The hotel upgraded our room to a huge suite without our asking. Our daughter called to arrange for champagne room service and they graciously provided a complementary champagne bottle accompanied by huge chocolate covered strawberries (delicious) to the surprise of our daughter who expected to pay for the service. The only downside to the hotel, is the exorbitant breakfast prices. Unfortunately, the food did not measure up to the shocking prices. Oatmeal was watery, fruit unripe, muffins stale. Oatmeal, yogurt/fruit/muffin plate, one juice and 2 cups of coffee $75 (tip included)!

The room was spacious and inviting The hotel is well located and the staff was super accomodating Would definitely recommend

excellent service, lovely hotel, convenient location

Everything about the Essex House was fine except that we could not cool the room to a comfortable temperature (in February).

the location and staff are simply outstanding. The rest of the hotel is very good. No real issues. I requested a park view room but from the 5th floor you cannot see a whole lot of the park. Be sure to ask for higher floors if you want a panoramic view of Central Park. The Concierge service was outstanding. I requested flowers be ready in the room and was quoted the minimum of $75 that with delivery and taxes will be slightly more than 100. The concierge called me back 2 hours later to say he received the flowers and was not impressed and offered to have them redone or reduce the charge. I asked him to have it redone although it was late in the evening and only 2 hours before our arrvival. He got it done. That was EXCELLENT service. I would definitely consider staying here again.

We were in NY to attend opera and walked to Lincoln Center from the Hotel and had a great choice of restaurants within a short walk.

Great location, walked everywhere (theater, great restaurants, shopping), excellent room and service.

Had to book a last minute room in New York for a series of meetings in Midtown. The location of the hotel can't be beat, the bed linens were immaculately clean. There was some trouble getting hot water in the morning for a shower, which I would not have expected from a 5 star hotel. But on a previous stay the concierge served as a real force multiplier by arranging reservations for a business dinner and providing recommendations for corporate gifts, etc. Helpful staff make a huge difference.

First I would like to say the location is excellent. Apart from that, I would not recommend the hotel to my friends. For my stay, I am arriving early @8 am , so I call them and let them know ahead of time we wish to have early checkin "if possible". The person on the phone, was kinda rude, saying this hotel don't do early checkin, if the room is available, then we can check in. It's understandable, but I explain to him I just want him to make a note, so if there's room available, they can accommodate. The tone is not friendly at all. I then told the person it's my 10 year anniversary weekend with my partner. If there's any room at higher floor that would be nice. He said sure, i'll add to the note. When we arrive, we were able to checkin early. We did not expect room upgrade or anything as we will be out and about most time anyway. Not a word from the front desk person saying Happy Anniversary or anything like that. I bet no notes were added to the computer at all. The Room itself its ok. Bed is comfortable. Then it comes the washroom. When you take a shower, you're standing in 1 feet of water, the water doesn't drain properly. It takes 15 mins to drain after each shower. I went to the front desk and let them know on our way out. They said they will send someone. But when we take a shower at night, the drain is blocked like before. At this point, I didn't brother asking them again. As we are only staying 2 nights. When we check out, we left the luggage with them for the day. After they handed us the tag, our luggage is left on luggage cart for over 12 mins unattended while the bell boy run around helping other people. Anyone could have walk up and pick up our luggage. Since we have some valuable items and a vintage hermes bag, we waited till they push the cart somewhere. I don't think this hotel can be 5 stars base on staff and the fact that you need to stand in 1 feet of dirty water when you shower. The staff did not really care.

The hotel was clean and nice but it had very little in the way of amenities and it is virtually impossible to catch a cab from the hotel. Not even the bellman could hail one. We were late for a show despite going out to hail a cab an HOUR before show time.

Thank you so much to the staff of the Essex House. What a beautiful property! The art deco details, the service. the room. Everything was beautiful. And the location is not bad either.

Great location. Nice rooms. Friendly and attentive staff. No coffee maker in room. Barking dogs down the hall.

Room options

Room, 2 Double Beds

Full 2 | Sleeps 4

Room, 1 Queen Bed, Park View

Queen 1 | Sleeps 2

Junior Studio Suite

King 1 | Queen 1 | Sleeps 4

Suite, 1 Bedroom, City View

King 1 | Sleeps 4

Guest reviews for JW Marriott Essex House New York

Everyone (7) Business (12) Couples (43) Family (8) Other (5) Friends (1)
4

great location

Everyone

Close to everything ... wonderful views ... great food... the best of a New York experience.

By , from Central Park on May 3, 2017

4

first class operation

Everyone

Convenient, classy, facilities maintained superbly!

By on Feb 24, 2017

5

best hotel on central park south

Everyone

Staff is courteous and efficient. Attention to detail is readily recognized upon check in.

By on Dec 19, 2016

4

good hotel, great location

Everyone

Sightseeing in New York. Great hotel. Friendly staff. Good food at the restaurant.

By on Dec 19, 2016

5

great hotel and staff

Everyone

This stay was much better than my last. Despite the craziness of the city due to the season and the political climate, hotel staff were professional, calm, very friendly and competent. When I checked into my room my bathroom window sill was covered in (typical New York City) grit. It was late and I did not call but next morning housekeeping saw it and addressed it. Very comfortable and spacious room, nice amenities, and great room service. They also remembered free internet as a Marriott member and housekepping promptly brought me a kettle so I could make my own tea when I requested it. I will return.

By on Dec 18, 2016

Review comment responded on Jan 3, 2017

Dear marge, Thank you for your wonderful words. We are pleased you enjoyed our beautiful hotel, and that our staff was friendly and helpful. We hope to serve you again soon.

5

convenient ny location

Everyone

We had the best time....the staff was very professional, friendly and helpful. We will definitely stay there again on our next trip to the city. The restaurant was great very good menu. Room service was fabulous...very generous portions and great service. I have nothing negative to report. Concierge was extremely helpful, bellmen were so professional and doormen very helpful with cabs and such.

By , from MA on Aug 1, 2016

3

great location in nyc

Everyone

Loved the location. I will say, they didn't help with our request for a queen size bed and no bellhop offered to help with our bags. Room was clean and decently sized for NYC, but wish it could have been cooler. An okay stay at a Marriott, have stayed at better hotels in NYC.

By on Jul 12, 2016

5

recent stay for business/pleasure

BusinessTravelers

Hotel location and concierge were particularly good. Dave Rahner helped us with a number of requests and he was simply fantastic! He made it a personal experience.

By on Apr 25, 2015

5

new york trip

Couples

We were in NYC to celebrate our 50th. The hotel upgraded our room to a huge suite without our asking. Our daughter called to arrange for champagne room service and they graciously provided a complementary champagne bottle accompanied by huge chocolate covered strawberries (delicious) to the surprise of our daughter who expected to pay for the service. The only downside to the hotel, is the exorbitant breakfast prices. Unfortunately, the food did not measure up to the shocking prices. Oatmeal was watery, fruit unripe, muffins stale. Oatmeal, yogurt/fruit/muffin plate, one juice and 2 cups of coffee $75 (tip included)!

By on Jan 26, 2015

5

excellent ny hotel

Couples

The room was spacious and inviting The hotel is well located and the staff was super accomodating Would definitely recommend

By on Sep 29, 2014