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Sheraton New York Times Square Hotel

4.0 out of 5.0

Recent guest reviews

Very clean and nice hotel. Staff was friendly and accommodating. When I was feeling sick they let me check in a little early and sent a ginger ale up to my room. Excellent service.

Bed size a small and the daily destination fee is unacceptable

Nice hotel but hard to believe that WiFi is not includes

This hotel is all about location. Times Square, Central Park and Rockefeller Center all 5 min walks away and 7th Ave subway 40 yards away. Hotel staff is not rude but also not friendly. They should take a training on what a simple smile can do for their NPS/Customer Service scores. Also hotel needs to do something about slamming doors. Need some type of suspension so they don't wake up the whole floor when folks come in and out.

The location is great - close to Central Park. But I don't like that they charge you $4 per bag to store your suitcases on the day of arrival (before your room is ready) and departure (after you have checked out). Several staff members were very nice and helpful, but one man in concierge was downright mean to my daughter when she accidentally bumped a sign, which then caused his coffee to fall.

Business trip close to Times Square. Great location for this. Hotel lobby and other facilities are above average.

Staff, amenities, and most of all location. Stay here every time come to NYC, highly recommend.

My trip was for business. The room was small but comfortable; the chaise lounge was particularly comfortable and had a small, overbed table that was useful when on the couch - overall a nice touch. The hot water in the bathroom was, indeed, hot. The room had a small, one-cup coffee maker with packets of Starbucks Pike Place coffee. It made a fairly good cup of coffee, actually better than the coffee in the meeting room where I conducted business. Room door, however, did not seal out noise, particularly from late-night teenagers.

Received a handicap room close to door by housecleaning and elevators. Location is perfect. Pretty close to everything.

The location was great, and the overall facilities meet the name of the hotel. But I have to point out a few things to improve the quality of the hotel. The room was cold ! - the heating was on, but the big window did not block the cold air from outside. And the staff at the reception desk was incredibly rude. If the hotel wants to keep their old reputation, they should train their staff properly so that the staff knows how to behave more professionally.

Great location for an every day visit ... but the hotel is not line of sight to see the New Year's Eve view of Times Square. Hotel security and planned exit/re-entry procedures were well organized and efficient. All in all ... it was a nice place to stay for a weekend in NYC.

The only issue we had was in the bar. We ordered a drink from a female server as we sat by the fireplace after a long and brutal day in the cold. She must have forgotten us, although it wasn’t busy, so had to order from the bartender direct. This wasn’t what we needed at that point in our day. All other staff members were very kind and extremely attentive.

I booked because of club level concierge service. The club was not available on the 44th floor but relocated to the congested lobby. I tried to check out and get a refund but was denied by Sheraton because I had booked through Orbitz. Very average hotel.

Very convenient location for tourists. Room is very clean and daily room service is excellent. Check in took a long time. Maybe because of holiday peek time, there were always long lines for elevators. Customer service is terrible. We made a mistake by relocating some of the beer/ beverage cans in the folio and that lead to immediate charges to our credit card. The phone call with customer service to remove such charges was frustrating. The lady we spoke with was impatient and rude, she blamed us for not seeing the no touch notice in the folio and hung up the phone before we can finish. For the $$$ we paid to stay here, we believe we deserve better service. Will not come back again.

We went for our honeymoon. The front desk agent gave us a great view of times square. Every time we had an interaction with the staff they were extremely friendly and helpful. I loved the location of the hotel. We only had to take the subway one time. Everything else we did the 4 days was a 30 minute walk at most. The only gripe is the bed. It was very old and needed to be updated badly. I did not have one good night of sleep. The frame shifted and make a loud metallic noise when you would lay down. This bed desperately needs updating. There are other facilities in the room that are obviously dated and the wear and tear are very apparent. Without this last paragraph the hotel would have gotten 5 stars across the board. I don't even think a fancy bed would be necessary, just a newer average one would suffice. Again the bed was terrible.

Beautiful hotel decorated for Christmas. Close to Time Square. Room was clean and bed comfortable.

We found empty bottles and socks and other stuff on the side and below the beds. Dirty room. Didnt seem i was at a sheraton.

Could use a better shower head and a fan in the bathroom. Front desk was supposed to send an invoice via email, it still has not been received .

Staf was good, room was very comfortable with good view. I booked for two nights but had to leave due to a Family emergency, was not charged for the second night. I would recommend

I liked everything about this hotel, except the fact that internet required payment. The location is fantastic, the rooms are clean, comfortable> lots to do, Starbucks available on site

811 7th Ave New York NY

Hotel highlights

  • Walking distance to Ed Sullivan Theater and Carnegie Hall
  • Onsite dining
  • Fitness center
  • WiFi in rooms and public areas (fees apply)

Located in Midtown, Sheraton New York Times Square Hotel is adjacent to Ed Sullivan Theater and within a 5-minute walk of other popular sights like Carnegie Hall. This 1780-room, 4-star hotel has a restaurant along with conveniences like a fitness center and a conference center. Centrally located in New York, the hotel is also a short walk from Broadway and Rockefeller Center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

All of Sheraton New York Times Square Hotel's 1780 rooms are recently renovated and have an array of amenities, including minibars, coffee makers, and free weekday newspapers. Guests can expect WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free bottled water, video-game consoles, and laptop-compatible safes are also available.


Property features

Renovated in 2012, Sheraton New York Times Square Hotel offers a fitness center, WiFi in public areas, and 20 meeting rooms. Valet parking is available for USD 65 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a business center, and express check-in.

Room options

Club Room, 1 King Bed, Business Lounge Access (Club Level)

King 1 | Sleeps 2

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4

Traditional Room, 1 King Bed

King 1 | Sleeps 2

Superior Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Sheraton New York Times Square Hotel

Everyone (79) Business (11) Couples (43) Family (40) Friends (23) Other (6)
4
Everyone

Very clean and nice hotel. Staff was friendly and accommodating. When I was feeling sick they let me check in a little early and sent a ginger ale up to my room. Excellent service.

By on May 21, 2018

3

room size

Everyone

Bed size a small and the daily destination fee is unacceptable

By on May 21, 2018

4

nice hotel.... but pay for wifi?

Everyone

Nice hotel but hard to believe that WiFi is not includes

By on May 7, 2018

3

prime location!

Everyone

This hotel is all about location. Times Square, Central Park and Rockefeller Center all 5 min walks away and 7th Ave subway 40 yards away. Hotel staff is not rude but also not friendly. They should take a training on what a simple smile can do for their NPS/Customer Service scores. Also hotel needs to do something about slamming doors. Need some type of suspension so they don't wake up the whole floor when folks come in and out.

By on Apr 7, 2018

3

good and bad

Everyone

The location is great - close to Central Park. But I don't like that they charge you $4 per bag to store your suitcases on the day of arrival (before your room is ready) and departure (after you have checked out). Several staff members were very nice and helpful, but one man in concierge was downright mean to my daughter when she accidentally bumped a sign, which then caused his coffee to fall.

By on Mar 23, 2018

4
Everyone

Business trip close to Times Square. Great location for this. Hotel lobby and other facilities are above average.

By on Mar 17, 2018

5

great location

Everyone

Staff, amenities, and most of all location. Stay here every time come to NYC, highly recommend.

By , from Tampa, Florida on Mar 6, 2018

4

good hotel in mid-town manhattan

Business Travelers

My trip was for business. The room was small but comfortable; the chaise lounge was particularly comfortable and had a small, overbed table that was useful when on the couch - overall a nice touch. The hot water in the bathroom was, indeed, hot. The room had a small, one-cup coffee maker with packets of Starbucks Pike Place coffee. It made a fairly good cup of coffee, actually better than the coffee in the meeting room where I conducted business. Room door, however, did not seal out noise, particularly from late-night teenagers.

By , from KS on Feb 28, 2018

3

just ok

Everyone

Received a handicap room close to door by housecleaning and elevators. Location is perfect. Pretty close to everything.

By , from New York, NY on Jan 22, 2018

4

nice location, cozy room, but it was cold at night

Everyone

The location was great, and the overall facilities meet the name of the hotel. But I have to point out a few things to improve the quality of the hotel. The room was cold ! - the heating was on, but the big window did not block the cold air from outside. And the staff at the reception desk was incredibly rude. If the hotel wants to keep their old reputation, they should train their staff properly so that the staff knows how to behave more professionally.

By , from LA on Jan 8, 2018