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Sheraton New York Times Square Hotel

4.0 out of 5.0

Recent guest reviews

Walking distance was short to get to where you want to go. Times Squares 2 minutes walking distance that the best part I like about this hotel I pick for me and my niece,

The hotel is very well maintained and staff very nice and helpful, will go back

Hotel is right in the middle of everything. check in was easy however the elevator issue what a pain. put in you room number then they tell you what elevator to take. long waits at rush hour- 5, 8, pm ish

Small Dirty rooms, with old smelly carpet and clogged bathtub. and also they have hidden fees. $25.

The location of this hotel was great! Staff was great to expedite our check in and check out and accommodate any of our needs.

Sheraton New York Times Square was one of the host hotels for the 2017 Capital Jazz Supercruise to Bermuda. Great location, and was within walking distance of the primary hotel where a pre-cruise meet and greet happy hour was held. The hotel was also close to good places to eat, and drug stores where I could pick up s few last minute items.

Good location. Walking distance to Rime Square. The E line (metro line) was right next to the hotel. Good room size for New York. Would stay again.

Good room, only thing was the mattress and pillows were a little hard.

The hotel had some serious issues with their elevators. Not only was I stuck in one, I once had to take the stairs because no elevator showed up. The concept of pressing your floor and being assigned to an elevator car did NOT work effectively. You will need to replace this system. When I was speaking with the hotel staff about this issue and one other topic, I was treated rudely. Housekeeping, however, was good and very nice.

Myself and another traveling with me are Marriott Reward Members and the hotel would not honor this because we booked through a third party. Hotel manager was very rude even though we were elite members. Bathrooms are extremely small and cleanliness was not very good.

I stayed at the Sheraton Times Square during a recent conference. Everything about the hotel, from the facilities to the staff, was very nice. I have no complaints. We were just a couple of blocks from what I consider Times Square proper which meant all of the action was a short walk away but we were not in the middle of the chaos. Also a short walk to most theaters and some great restaurants. I would definitely recommend this hotel.

The Sheraton was a great hotel. The only reason I gave 4 stars instead of 5 is because they charge $14.95/day for wifi. This wouldn't have been a problem if it wasn't so easily accessible. My 9 year old only needed my last name to log in on her ipad, so yes, we were charged for the day. It probably would've happened every day if she hadn't mentioned she got on wifi no problem while we were all connecting to our hotspot. That was our only diappointment. We had no issues with the elevators, like I've read about in so many other reviews. The location is great. Just a couple blocks from Times Square, and there are restaurants all around the area, and the subway is very close too. We were able to check in early free of charge. I made sure before we actually checked in. She said it was $50 to check in before 3:00, so we said we'd wait and started to walk away and she called us back. We told her we didn't want to pay just to check in an hour early, and she said she wasn't going to charge us. I did have two $50 pending charges when I looked, but those both went away by our check out day. I would definitely stay her again. The price was right and the rooms and location were great.

Excellent location close to everything, but the hotel have outrages prices TRUE highway robbery.

Location is great!!! Close to Times Square and Central Park. Easy to get to the subway

Was my first time to visit this Hotel , and I like the experience because we are close to Times square and many stores .

Location was good, but room was smaller than our expectations, and for gym it was $20 extra. I think this facality should be free for guest.

A very quick check in. Room was immaculate. Could use some more elevators at busy times. Long waits. Other than that, everything was great!

Great location, large hotel but elevator banks/elevators are slow and inconvenient

This hotel is located in the heart of NY. If you wanna get your room before 3PM, an additional 50 dollars is a must to pay.

Excellent location, everything very clean. Close of a lot of restaurant and cafe.

811 7th Ave New York NY

Hotel highlights

  • Walking distance to Ed Sullivan Theater and Carnegie Hall
  • Onsite dining
  • Fitness center
  • WiFi in rooms and public areas (fees apply)

Located in Central New York City, Sheraton New York Times Square Hotel is adjacent to Ed Sullivan Theater and within a 5-minute walk of other popular sights like Carnegie Hall. This 1780-room, 4-star hotel has a restaurant along with conveniences like a fitness center and a conference center. Centrally located in Manhattan, the hotel is also a short walk from Broadway and Rockefeller Center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

All of Sheraton New York Times Square Hotel's 1780 rooms are recently renovated and have an array of amenities, including minibars, coffee makers, and free weekday newspapers. Guests can expect WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free bottled water, video-game consoles, and laptop-compatible safes are also available.


Property features

Renovated in 2012, Sheraton New York Times Square Hotel offers a fitness center, WiFi in public areas, and 20 meeting rooms. Self parking is available for USD 60.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a business center, and express check-in.

Guest reviews for Sheraton New York Times Square Hotel

Everyone (60) Business (11) Couples (43) Family (40) Friends (23) Other (6)
5

times square

Everyone
Statue of Liberty Get a subway ticket Times Square at night View of the city

Walking distance was short to get to where you want to go. Times Squares 2 minutes walking distance that the best part I like about this hotel I pick for me and my niece,

By , from San Antonio, Texas on Oct 18, 2017

5

nice stay, perfect location

Everyone

The hotel is very well maintained and staff very nice and helpful, will go back

By on Oct 17, 2017

4

location location location

Everyone

Hotel is right in the middle of everything. check in was easy however the elevator issue what a pain. put in you room number then they tell you what elevator to take. long waits at rush hour- 5, 8, pm ish

By , from philadelphia,pa on Oct 16, 2017

2

small, dirty, bad smell rooms, clogged bathtub.

Everyone

Small Dirty rooms, with old smelly carpet and clogged bathtub. and also they have hidden fees. $25.

By , from Lexington. on Oct 15, 2017

5

great location

Everyone
Beautiful view from our room.

The location of this hotel was great! Staff was great to expedite our check in and check out and accommodate any of our needs.

By , from NYC on Oct 14, 2017

4

ready to set sail to bermuda!

Everyone

Sheraton New York Times Square was one of the host hotels for the 2017 Capital Jazz Supercruise to Bermuda. Great location, and was within walking distance of the primary hotel where a pre-cruise meet and greet happy hour was held. The hotel was also close to good places to eat, and drug stores where I could pick up s few last minute items.

By , from Virginia on Oct 2, 2017

4
Everyone

Good location. Walking distance to Rime Square. The E line (metro line) was right next to the hotel. Good room size for New York. Would stay again.

By on Oct 2, 2017

4

it's a sheraton, what else is there to say...

Everyone

Good room, only thing was the mattress and pillows were a little hard.

By on Oct 1, 2017

1

problematic elevators

Everyone

The hotel had some serious issues with their elevators. Not only was I stuck in one, I once had to take the stairs because no elevator showed up. The concept of pressing your floor and being assigned to an elevator car did NOT work effectively. You will need to replace this system. When I was speaking with the hotel staff about this issue and one other topic, I was treated rudely. Housekeeping, however, was good and very nice.

By on Sep 25, 2017

2
Everyone

Myself and another traveling with me are Marriott Reward Members and the hotel would not honor this because we booked through a third party. Hotel manager was very rude even though we were elite members. Bathrooms are extremely small and cleanliness was not very good.

By on Aug 31, 2017