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Sheraton New York Times Square Hotel

4.0 out of 5.0

Recent guest reviews

I have stayed at the Sheraton Towers in New York City for the past 20 years and this facility just keeps getting better. The location in Mid Town Manhattan is perfect for almost any function you may have in New York City, Broadway shows, restaurants, shopping or business. My wife and I stayed there over Easter weekend and walked to St. Patrick's Cathedral for Easter Mass, Tavern On The Green for Brunch and took in a Broadway show that evening.

Centrally located to theater, Central Park & zoo & Top of the Rock. Personnel added a special touch with birthday cake for my granddaughter's 6th birthday & with free movie. We all enjoyed our visit. Thank you Sheraton !!

Excellent Hotel And and service. Rooms were very clean. Hotel is very well taken care of.

Getting enough towels and coffee was a struggle. Location is excellent.

This hotel was located within walking distance of where I wanted to go with a subway entrance right around the corner for longer trips. The rooms were clean and with ample space.

The hotel was perfect for my 2 night stay in New York city. I was here on business and the location was in the heart of the city which made it easy to get around. My room was clean and the bed was comfortable. The front desk gave me free wifi and the room was quiet.

This hotel is perfect for site seeing. (5 blocks from Time Square, 6 blocks from Central Park, 3 blocks from Rockafeller Center and walking distance to all Broadway theaters) We were there for our 10th anniversary and desk clerk made sure we had a view of Time Square from 41st floor plus sent up complimentary champagne and strawberries. Hotel was clean and in much better condition than others. Plus room was great size for NYC.

Kirk the front desk who checked us in was so nice and professional.

All went well great friendly staff , nice location. If coming in from JFK- E train takes you right to the hotel.

Nice location but the beds were terrible, lumpy and woke up every hour with the staff door slamming constantly. Small room which are expected in NYC and said they would give a view and it was a office building next door, and can see a billboard in Times Square that's it. Overall ok experience

We needed a stay for a weekend trip and Sheraton was in the perfect locations for our plans. The rooms were comfortable and clean. We will stat there again.

Perfect location! Everything is right in walking distance to restaurants, shopping and shows. The hotel staff was very friendly and overall a good experience.

Not what Sheraton used to be. As soon as I walked into my room in the evening, I bumped into something ! The room was dark since it was the evening and as soon as I turned on the entry light. I found that the floor to ceiling window mirror had fallen off from the wall and someone had lay it again the wall. It took 3 days for someone to rehung it ! Fortunately I didn't toppled it injuring myself with broken glass !

In the heart of Manhattan . Close to everything. I will book it again

Travel last minute for business / leisure to New York City. Chose the Sheraton because I'm a SPG gold member. Typically you get small upgrades or simple things like water in your room and a couple drinks upon arrival. But apparently this hotel does not honor that. Tried to use the SPG app for the keyless entry to the rooms but the system did not work. Wasn't worth the extra money that I spent to stay there.

I think they should have just used king size beds instead of queen size. Would have made the stay more comfortable

Excellent amenities.. Super clean room and super clean hallways smelling nice..

Only thing they do not keep same room you reserved , they gave us a double bed rooms instead of king size the ones we reserved . That's really bad. I may not go to the hotel again for that reason. They got the money in advance and money isn't refundable so the gave the worst rooms to us and disregarded our reservation of the king size rooms .

Everything was good. Room was very clean. The only thing was we could hear street noise at night on the 35th floor. That might be because of a crack on the window that my son found. I was tired enough that the noise didn't keep me awake.

811 7th Ave New York NY

Located in Midtown, Sheraton New York Times Square Hotel is adjacent to Ed Sullivan Theater and within a 5-minute walk of other popular sights like Carnegie Hall. This 1780-room, 4-star hotel has a restaurant along with conveniences like a fitness center and a conference center. Centrally located in New York, the hotel is also a short walk from Broadway and Rockefeller Center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All 1780 recently renovated accommodations feature sitting areas. Guests can expect WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Minibars, coffee makers, and free weekday newspapers are also standard.


Property features

Renovated in 2012, Sheraton New York Times Square Hotel offers a fitness center, free WiFi in public areas, and 20 meeting rooms. Self parking is available for USD 65.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a business center, and express check-in.

Room options

Club Room, 1 King Bed, Business Lounge Access (Club Level)

King 1 | Sleeps 2

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4

Traditional Room, 1 King Bed

King 1 | Sleeps 2

Superior Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Sheraton New York Times Square Hotel

Everyone (36) Couples (43) Business (10) Family (39) Friends (23) Other (6)
5

easter weekend

Everyone

I have stayed at the Sheraton Towers in New York City for the past 20 years and this facility just keeps getting better. The location in Mid Town Manhattan is perfect for almost any function you may have in New York City, Broadway shows, restaurants, shopping or business. My wife and I stayed there over Easter weekend and walked to St. Patrick's Cathedral for Easter Mass, Tavern On The Green for Brunch and took in a Broadway show that evening.

By , from Sandusky, Ohio on Apr 18, 2017

Review comment responded on Apr 20, 2017

Thank you for your review! We are happy to learn that you enjoyed your recent stay with us! Thanks also for staying with us so often over the years. Thanks for your kind words about our staff and location. Please come back and see us again soon! Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

5

saw lion king

Everyone

Centrally located to theater, Central Park & zoo & Top of the Rock. Personnel added a special touch with birthday cake for my granddaughter's 6th birthday & with free movie. We all enjoyed our visit. Thank you Sheraton !!

By , from Ma on Apr 4, 2017

Review comment responded on Apr 6, 2017

Happy birthday to your granddaughter! Thanks for your five-star review! We are pleased to learn that you enjoyed your recent stay with us. Thanks also for your kind words about our lcoation and staff - much appreciated. Please come back and see us again soon - you always are welcome here! Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

5

excellent hotel near time square

Everyone

Excellent Hotel And and service. Rooms were very clean. Hotel is very well taken care of.

By , from R on Mar 29, 2017

Review comment responded on Mar 31, 2017

Thank you for your review. Thank you for staying with us. We are pleased to learn that you enjoyed your stay. Thank you for your kind words about our location, cleanliness, staff and service. Please come back and see us again soon! Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

4

great lication

Everyone

Getting enough towels and coffee was a struggle. Location is excellent.

By on Mar 29, 2017

Review comment responded on Mar 31, 2017

Thank you for your review. Thank you for staying with us. We are pleased to learn that you enjoyed your stay. Thank you for your kind words about our location. Thanks also for your feedback about housekeeping issues (needing more towels). We apologize for that. We always want to know how we can improve; thanks for taking time to tell us! Please come back and see us again soon! Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

4

convenient and accessible.

Everyone

This hotel was located within walking distance of where I wanted to go with a subway entrance right around the corner for longer trips. The rooms were clean and with ample space.

By , from Wichita on Mar 20, 2017

Review comment responded on Mar 23, 2017

Thank you for your review, and thank you for your kind words about our location, comfor and cleanliness. Thanks also for your feedback about your bathroom toilet; we always want to know how we can improve, so thank you. Please come back and see us again soon; you always are welcome here! Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

5
Everyone

The hotel was perfect for my 2 night stay in New York city. I was here on business and the location was in the heart of the city which made it easy to get around. My room was clean and the bed was comfortable. The front desk gave me free wifi and the room was quiet.

By on Feb 9, 2017

Review comment responded on Feb 13, 2017

Thank you for your five-star review! We especially appreciate your lovely words about our location, staff and rooms - you made our day! Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

5

perfect location

Everyone

This hotel is perfect for site seeing. (5 blocks from Time Square, 6 blocks from Central Park, 3 blocks from Rockafeller Center and walking distance to all Broadway theaters) We were there for our 10th anniversary and desk clerk made sure we had a view of Time Square from 41st floor plus sent up complimentary champagne and strawberries. Hotel was clean and in much better condition than others. Plus room was great size for NYC.

By on Feb 2, 2017

Review comment responded on Feb 6, 2017

Happy Anniversary! Thank you for your five-star review, and thank you for your kind words about our location and service. Please come back and see us again soon! You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

5

hotel was close to everything

Everyone

Kirk the front desk who checked us in was so nice and professional.

By on Jan 30, 2017

Review comment responded on Feb 6, 2017

Thank you for your five-star review, and thank you for your kind words about Kirk. Please come back and see us again soon! You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

4

nice hotel a few blocks from times square

Everyone

All went well great friendly staff , nice location. If coming in from JFK- E train takes you right to the hotel.

By , from m on Jan 24, 2017

Review comment responded on Jan 26, 2017

Thank you for your four-star review - and thank you for choosing to stay with The Sheraton New York Times Square Hotel. Special thanks for your kind words about our location and staff - that was so nice of you! Please come back and see us soon. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

4

great location

Everyone

Nice location but the beds were terrible, lumpy and woke up every hour with the staff door slamming constantly. Small room which are expected in NYC and said they would give a view and it was a office building next door, and can see a billboard in Times Square that's it. Overall ok experience

By on Jan 24, 2017

Review comment responded on Jan 26, 2017

Thank you for your four-star review - and thank you for choosing to stay with The Sheraton New York Times Square Hotel. Thank you also for your feedback about our beds and room size; we always want to know how we can better serve our guests, and we appreciate the feedback -- thank you. Please come back and see us soon. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager