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Sheraton New York Times Square Hotel

4.0 out of 5.0

Recent guest reviews

Nice all the way around and close to entertainment.

We were overall pleased with the Sheraton Times Square. The location to the theater district, subway and other sites cannot be beat. The room size was decent, particularly for the location, and it was clean. The staff was friendly and helpful-- everyone we encountered. You will need to sign up for a Sheraton Preferred Guest account at check-in or before if you want free wifi. If you want a refrigerator in you room, they will charge you for it. And they charge $4 per bag to check your bag for the day if your flight isn't until later than checkout times. A laptop bag is charged the same as a giant suitcase. Also the shower/tub drained verrrry slowly. Also, people in the hallway talking sounded like they were next to my bed. But overall pleased and would stay there again.

The staff was incredibly friendly and always willing to help. The concierge helped with many restaurant and event suggestions. Bed was comfy, although the room was slightly smaller than the pictures made it seem. It was still enough space though. Front desk employees could have been friendlier, but the employees who cleaned the room were extremely nice. Great stay overall!

Nice hotel. Very nice lobby/common area, friendly and efficient staff for check in. Room was OK size considering rate and NYC sizes. Bed was a little firmer than I like, but everything was nice, clean, good condition. Was only there one night, arriving fairly late and leaving fairly early, used automatic check-out, so no info on other features or amenities of the hotel.

I have stayed at the Sheraton Towers in New York City for the past 20 years and this facility just keeps getting better. The location in Mid Town Manhattan is perfect for almost any function you may have in New York City, Broadway shows, restaurants, shopping or business. My wife and I stayed there over Easter weekend and walked to St. Patrick's Cathedral for Easter Mass, Tavern On The Green for Brunch and took in a Broadway show that evening.

Centrally located to theater, Central Park & zoo & Top of the Rock. Personnel added a special touch with birthday cake for my granddaughter's 6th birthday & with free movie. We all enjoyed our visit. Thank you Sheraton !!

Excellent Hotel And and service. Rooms were very clean. Hotel is very well taken care of.

Getting enough towels and coffee was a struggle. Location is excellent.

This hotel was located within walking distance of where I wanted to go with a subway entrance right around the corner for longer trips. The rooms were clean and with ample space.

The hotel was perfect for my 2 night stay in New York city. I was here on business and the location was in the heart of the city which made it easy to get around. My room was clean and the bed was comfortable. The front desk gave me free wifi and the room was quiet.

This hotel is perfect for site seeing. (5 blocks from Time Square, 6 blocks from Central Park, 3 blocks from Rockafeller Center and walking distance to all Broadway theaters) We were there for our 10th anniversary and desk clerk made sure we had a view of Time Square from 41st floor plus sent up complimentary champagne and strawberries. Hotel was clean and in much better condition than others. Plus room was great size for NYC.

Kirk the front desk who checked us in was so nice and professional.

All went well great friendly staff , nice location. If coming in from JFK- E train takes you right to the hotel.

Nice location but the beds were terrible, lumpy and woke up every hour with the staff door slamming constantly. Small room which are expected in NYC and said they would give a view and it was a office building next door, and can see a billboard in Times Square that's it. Overall ok experience

We needed a stay for a weekend trip and Sheraton was in the perfect locations for our plans. The rooms were comfortable and clean. We will stat there again.

Perfect location! Everything is right in walking distance to restaurants, shopping and shows. The hotel staff was very friendly and overall a good experience.

Not what Sheraton used to be. As soon as I walked into my room in the evening, I bumped into something ! The room was dark since it was the evening and as soon as I turned on the entry light. I found that the floor to ceiling window mirror had fallen off from the wall and someone had lay it again the wall. It took 3 days for someone to rehung it ! Fortunately I didn't toppled it injuring myself with broken glass !

In the heart of Manhattan . Close to everything. I will book it again

Travel last minute for business / leisure to New York City. Chose the Sheraton because I'm a SPG gold member. Typically you get small upgrades or simple things like water in your room and a couple drinks upon arrival. But apparently this hotel does not honor that. Tried to use the SPG app for the keyless entry to the rooms but the system did not work. Wasn't worth the extra money that I spent to stay there.

I think they should have just used king size beds instead of queen size. Would have made the stay more comfortable

811 7th Ave New York NY

Located in Midtown, Sheraton New York Times Square Hotel is adjacent to Ed Sullivan Theater and within a 5-minute walk of other popular sights like Carnegie Hall. This 1780-room, 4-star hotel has a restaurant along with conveniences like a fitness center and a conference center. Centrally located in New York, the hotel is also a short walk from Broadway and Rockefeller Center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


All 1780 recently renovated accommodations feature sitting areas. Guests can expect WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Minibars, coffee makers, and free weekday newspapers are also standard.

Rooms


Renovated in 2012, Sheraton New York Times Square Hotel offers a fitness center, free WiFi in public areas, and 20 meeting rooms. Self parking is available for USD 65.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a business center, and express check-in.

Property features

Room options

Club Room, 1 King Bed, Business Lounge Access (Club Level)

King 1 | Sleeps 2

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4

Traditional Room, 1 King Bed

King 1 | Sleeps 2

Superior Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Sheraton New York Times Square Hotel

Everyone (39) Couples (43) Business (11) Family (39) Friends (23) Other (6)
5

nice and clean room. room service food was very go

Everyone

Nice all the way around and close to entertainment.

By on May 9, 2017

4

good location for shows

Everyone

We were overall pleased with the Sheraton Times Square. The location to the theater district, subway and other sites cannot be beat. The room size was decent, particularly for the location, and it was clean. The staff was friendly and helpful-- everyone we encountered. You will need to sign up for a Sheraton Preferred Guest account at check-in or before if you want free wifi. If you want a refrigerator in you room, they will charge you for it. And they charge $4 per bag to check your bag for the day if your flight isn't until later than checkout times. A laptop bag is charged the same as a giant suitcase. Also the shower/tub drained verrrry slowly. Also, people in the hallway talking sounded like they were next to my bed. But overall pleased and would stay there again.

By , from Ann Arbor, MI on May 7, 2017

Review comment responded on May 9, 2017

Thank you for your review! We are pleased to hear that you enjoyed your recent stay. Thanks also for your kind words about our location, price, cleanliness, staff and Starbucks downstairs. Thanks also for your constructive feedback about bag storage fees, and the slow drain in your bathroom. We apologize for any inconveniences caused! We appreciate your feedback, and we always want to know how we might better serve our guests. Please come back and see us again soon! Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

5

great hotel in great location for great price

Everyone

The staff was incredibly friendly and always willing to help. The concierge helped with many restaurant and event suggestions. Bed was comfy, although the room was slightly smaller than the pictures made it seem. It was still enough space though. Front desk employees could have been friendlier, but the employees who cleaned the room were extremely nice. Great stay overall!

By , from New York, NY on May 6, 2017

Review comment responded on May 9, 2017

Thank you for your review! We are pleased to hear that you enjoyed your recent stay. Thanks also for your kind words about our staff, location, price, bed and more. Thanks also for your constructive feedback about room size - and for your feedback about Front Desk employees. We sincerely apologize for any issues, and we appreciate you bringing this feedback to our attention. We always want to know how we might better serve our guests. Please come back and see us again soon! Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

4
BusinessTravelers

Nice hotel. Very nice lobby/common area, friendly and efficient staff for check in. Room was OK size considering rate and NYC sizes. Bed was a little firmer than I like, but everything was nice, clean, good condition. Was only there one night, arriving fairly late and leaving fairly early, used automatic check-out, so no info on other features or amenities of the hotel.

By on Apr 26, 2017

Review comment responded on Apr 28, 2017

Thank you for your review! We are happy to learn that you enjoyed your recent stay! Thanks for your kind words our our location, staff and more. Thanks also for your constructive feedback about our beds; we always want to know how we can improve and better serve our guests. Please come back and see us again soon. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

5

easter weekend

Everyone

I have stayed at the Sheraton Towers in New York City for the past 20 years and this facility just keeps getting better. The location in Mid Town Manhattan is perfect for almost any function you may have in New York City, Broadway shows, restaurants, shopping or business. My wife and I stayed there over Easter weekend and walked to St. Patrick's Cathedral for Easter Mass, Tavern On The Green for Brunch and took in a Broadway show that evening.

By , from Sandusky, Ohio on Apr 18, 2017

Review comment responded on Apr 20, 2017

Thank you for your review! We are happy to learn that you enjoyed your recent stay with us! Thanks also for staying with us so often over the years. Thanks for your kind words about our staff and location. Please come back and see us again soon! Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

5

saw lion king

Everyone

Centrally located to theater, Central Park & zoo & Top of the Rock. Personnel added a special touch with birthday cake for my granddaughter's 6th birthday & with free movie. We all enjoyed our visit. Thank you Sheraton !!

By , from Ma on Apr 4, 2017

Review comment responded on Apr 6, 2017

Happy birthday to your granddaughter! Thanks for your five-star review! We are pleased to learn that you enjoyed your recent stay with us. Thanks also for your kind words about our lcoation and staff - much appreciated. Please come back and see us again soon - you always are welcome here! Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

5

excellent hotel near time square

Everyone

Excellent Hotel And and service. Rooms were very clean. Hotel is very well taken care of.

By , from R on Mar 29, 2017

Review comment responded on Mar 31, 2017

Thank you for your review. Thank you for staying with us. We are pleased to learn that you enjoyed your stay. Thank you for your kind words about our location, cleanliness, staff and service. Please come back and see us again soon! Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

4

great lication

Everyone

Getting enough towels and coffee was a struggle. Location is excellent.

By on Mar 29, 2017

Review comment responded on Mar 31, 2017

Thank you for your review. Thank you for staying with us. We are pleased to learn that you enjoyed your stay. Thank you for your kind words about our location. Thanks also for your feedback about housekeeping issues (needing more towels). We apologize for that. We always want to know how we can improve; thanks for taking time to tell us! Please come back and see us again soon! Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

4

convenient and accessible.

Everyone

This hotel was located within walking distance of where I wanted to go with a subway entrance right around the corner for longer trips. The rooms were clean and with ample space.

By , from Wichita on Mar 20, 2017

Review comment responded on Mar 23, 2017

Thank you for your review, and thank you for your kind words about our location, comfor and cleanliness. Thanks also for your feedback about your bathroom toilet; we always want to know how we can improve, so thank you. Please come back and see us again soon; you always are welcome here! Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

5
Everyone

The hotel was perfect for my 2 night stay in New York city. I was here on business and the location was in the heart of the city which made it easy to get around. My room was clean and the bed was comfortable. The front desk gave me free wifi and the room was quiet.

By on Feb 9, 2017

Review comment responded on Feb 13, 2017

Thank you for your five-star review! We especially appreciate your lovely words about our location, staff and rooms - you made our day! Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager