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Recent guest reviews

Staff are very rude

close to times square

Destination fee included drinks at the hotel bar, what a win!

The location is perfectly situated only a few blocks from Times Square and Central Park. The subway station on the corner made getting to the rest of NYC super-easy too! The only quibble was on the last morning, the hot water in the shower quit. I froze through it, but didn't bring it up to staff as I was on the way out of town to La Guardia.

Staff has remained throughout the years. Friendly and ensured safe environment. Someone at the entrance at all times

Great location

I like the location

Upon check-in we were told of $90 destination fees and that it could be used for food at the hotel. I was also told that we had 2 free tickets to the hop-on hop-off tour. When checking with the concierge I was told that they had an internal hotel error in having tickets ordered and to check back in the morning. I checked back in and still no tickets. I was told by Concierge that we would get a credit for the cost of the tickets and when the manager cam (Roger) he was rude and unhelpful and told me no that I would not get credit because I had used the destination credit (food) already and they would not comp the tickets which was a completely separate item and was told differently. Very disappointed in the service received and deceitful. Not only that but when I got my check out bill they charged the destination fees and all the taxes and did not reimburse me completely which was what I was also told!

The property was centrally located and within walking distance to everything. The staff was friendly and helpful. I am not happy that I reserved and paid for a premier city view room and did not receive what I paid for. This seems to be the case every time I use Orbitz to book hotel stays

The property is very close to Central Park and time square; very convenient location. I liked the service and convenience of the hotel. The double room beds are a bit small, but still 2 people can fit.

Great location! Considering that it is such a huge hotel with people coming from all over the world, would have preferred a requirement of face covering in common areas during the pandemic.

Excellent location that’s walking distance to Times Square, Broadway and Central Park!

The cleanness and location of the property was on point near Times Square, Central Park, and rental car points are with in walking distance. The only minor problem with the hotel is the hours for room service, not 24/7 available.

Perks like bus tour tickets and bike rentals, fee credit toward food purchases

Clean hotel. Agent in the reception wasn't too nice. I didn't like that they charge us $30 per night to spend on beverages. What if I don't want to spend it in the hotel??

Excellent location. Subway almost at the front door. Easy walking to Times Square.

7th Ave New York NY

Hotel highlights

  • Walking distance to Broadway and Rockefeller Center
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in Manhattan, Sheraton New York Times Square Hotel is adjacent to Broadway and within a 5-minute walk of other popular sights like Rockefeller Center. This 4-star hotel has 1780 rooms and welcomes guests with a restaurant, a 24-hour gym, and a conference center.


Dining

This hotel is home to a café and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM.


Rooms

55-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other amenities include minibars, coffee makers, and safes.


Property features

Guests of Sheraton New York Times Square Hotel enjoy a 24-hour gym, free WiFi in public areas, and a conference center. Self parking is available for USD 75 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a business center, express check-in, and express check-out.

Room options

Traditional Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Club Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 2

Club Room, 2 Double Beds, Non Smoking, City View

2 Double Beds | Sleeps 4

Executive Suite, 1 Bedroom, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Sheraton New York Times Square Hotel

Everyone (25) Couples (8) Family (18)
2
Everyone

Staff are very rude

By on Oct 24, 2022

5
Family

close to times square

By on Oct 19, 2022

5
Everyone

Destination fee included drinks at the hotel bar, what a win!

By on Oct 10, 2022

5
Everyone

The location is perfectly situated only a few blocks from Times Square and Central Park. The subway station on the corner made getting to the rest of NYC super-easy too! The only quibble was on the last morning, the hot water in the shower quit. I froze through it, but didn't bring it up to staff as I was on the way out of town to La Guardia.

By on Oct 5, 2022

4
Family with small children

Staff has remained throughout the years. Friendly and ensured safe environment. Someone at the entrance at all times

By on Oct 3, 2022

Review comment responded on Oct 8, 2022

Dear Marie, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the safe environment and the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Sheraton New York Times Square Hotel. Jim MooneyGeneral Manager

5
Everyone

Great location

By on Sep 16, 2022

4
Partner Couples

I like the location

By on Sep 5, 2022

Review comment responded on Sep 15, 2022

Dear Dean, Thank you for choosing the Sheraton New York Times Square Hotel and for the kind review. We love that our guests can seamlessly access an array of landmark attractions and one-of-a-kind activities from our excellent location. Thanks for mentioning how much you enjoyed your time with us, and we look forward to seeing you again on your next visit to the Big Apple!Jim Mooney,General Manager

1
Family

Upon check-in we were told of $90 destination fees and that it could be used for food at the hotel. I was also told that we had 2 free tickets to the hop-on hop-off tour. When checking with the concierge I was told that they had an internal hotel error in having tickets ordered and to check back in the morning. I checked back in and still no tickets. I was told by Concierge that we would get a credit for the cost of the tickets and when the manager cam (Roger) he was rude and unhelpful and told me no that I would not get credit because I had used the destination credit (food) already and they would not comp the tickets which was a completely separate item and was told differently. Very disappointed in the service received and deceitful. Not only that but when I got my check out bill they charged the destination fees and all the taxes and did not reimburse me completely which was what I was also told!

By , from Temecula on Aug 16, 2022

3
Family with small children

The property was centrally located and within walking distance to everything. The staff was friendly and helpful. I am not happy that I reserved and paid for a premier city view room and did not receive what I paid for. This seems to be the case every time I use Orbitz to book hotel stays

By on Aug 14, 2022

4
Everyone

By on May 21, 2022

Sheraton New York Times Square Hotel

811 7th Ave, New York, NY 10019
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