Firstly, let me say that we enjoyed our stay at The Moxy, and would probably be happy to stay again. The staff were all super friendly and helpful, the location was great and generally everything was good. They did some great touches, like free water, soft drinks and light snacks for guests at reception each day. Also a $30 daily room credit to spend at the bar or adjacent bakery was a very welcome surprise.
That said, we did have some complaints, surrounding noise as follows:
(1). We had a fairly significant noise disturbance from pipework in the building. It appeared to occur whenever the upstairs room were using their shower. We did report this, and the maintenance engineers did investigate, but were not able to locate the issue. I suspect they didn’t do some trial and error running the shower upstairs. The noise was very loud, albeit it would only last for how long someone was showering upstairs. The main issue for us, is that the upstairs guests used their shower on one morning at around 2-3am, so woke all of us up. The hotel did offer for us to change rooms, which we declined as it was too much hassle packing up our room (2 adults and 2 kids).
(2). Again, noise related, is the rooftop bar/club. If you are a light sleeper, expect to hear the music and bass pumping until the early morning hours.
As stated, overall we were very happy with this hotel however, and would likely stay there again.
