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Recent guest reviews

The wallpaper was peeling, light fixtures were loose, and the bathroom under sink cabinet had cracked and peeling laminate that should have been replaced years ago. The door was only there to block light, sound came right through. Multiple times I heard knocking on a nearby door that I thought was for us. The water temp for both shower & sink went from "warm" to "scalding", so I only had to turn the shower on a few angles. Even 1/8th turn and it was too hot. The water pressure was also inconsistent, going in and out several times. And I could feel the outline of where walls used to be in the concrete under the carpet. Also, a single drawer and small closet is not enough when there isn't a place to keep luggage open too. This room is setup for one person, but has a king bed for two. I expected better of a >$200 room, even in Manhattan. I've slept in $50 rooms that were nicer. The housekeeping & front desk staff were wonderful. The room needs itself, and probably the entire floor, needs to be gutted and remodeled. I won't be recommending this to anyone.

Great location. Close to Pier 11 (ferries) and Fulton Center ( subways). Also close to Chinatown, less than a mile down Pearl st. Hotel was in decent condition, staff wss responsive, stored bags until ck in, maid service excellent. Would stay again.

Clean and comfortable. Only downside was the wi-fi didn't work well--open network that didn't have much signal strength.

No in-hotel dining or bar. The rooftop bar is iwned by others and is a sleazy hookah bar.

The location is great and the staff so friendly and accommodating! The price is high, especially the parking, but typical of New York City.

Excellent place and perfect location

Had a very pleasant stay here

1st time in NYC. Had no issues with my room at all. Room service came to change our sheets and towels. Short walk to subway. Short walk to WYC and Staten Island ferry. FIDI was more quiet at nights then other districts. Will stay there again when I go back

Good

Honestly I was a bit worried reading the reviews but it was a pretty nice hotel, close to many places and the front desk staff was very friendly and helpful!

Staff was great!

Lack of a refrigerator

Convenient location

Overall an acceptable hotel. Value is comparable to others in the area. Small room but that is common in Manhattan. Single ice machine not working sometimes. Housekeeping inconsistent across our 10 day stay regarding what was done in the room, and there were a few cleanliness issues on check in. Asked fpr the front desk to call a cab to JFK for am early morning departure and they called a private limo service that would cost twice as much, and we waited 20 minutes before realizing she had not called a cab like we asked. Told her we wanted a cab and one got there in under 5 minutes. Wondered if the limo service paid the ckerk or the hotel a referral fee.

Platt St New York NY

Hotel highlights

  • Walking distance to Wall Street and One World Trade Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Manhattan, Four Points By Sheraton New York Downtown is within a 5-minute walk of Wall Street and within 15 minutes of other popular attractions like One World Trade Center. This 3.5-star hotel has 261 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.


Dining

Enjoy a leisurely bite to eat at Wuish, the hotel's onsite restaurant. For your convenience, a full breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.


Rooms

42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. IPod docks, coffee makers, and free local calls are other standard amenities. Housekeeping is available on request.


Property features

At Four Points By Sheraton New York Downtown, guests have access to a gym, free WiFi in public areas, and a 24-hour business center. Self parking is available for USD 52 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and an ATM.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Double Beds, Non Smoking, City View

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking, Corner

1 King Bed | Sleeps 2

Guest reviews for Four Points By Sheraton New York Downtown

Everyone (24) Couples (9) Family (12)
2
Partner Couples

The wallpaper was peeling, light fixtures were loose, and the bathroom under sink cabinet had cracked and peeling laminate that should have been replaced years ago. The door was only there to block light, sound came right through. Multiple times I heard knocking on a nearby door that I thought was for us. The water temp for both shower & sink went from "warm" to "scalding", so I only had to turn the shower on a few angles. Even 1/8th turn and it was too hot. The water pressure was also inconsistent, going in and out several times. And I could feel the outline of where walls used to be in the concrete under the carpet. Also, a single drawer and small closet is not enough when there isn't a place to keep luggage open too. This room is setup for one person, but has a king bed for two. I expected better of a >$200 room, even in Manhattan. I've slept in $50 rooms that were nicer. The housekeeping & front desk staff were wonderful. The room needs itself, and probably the entire floor, needs to be gutted and remodeled. I won't be recommending this to anyone.

By on Aug 22, 2023

2
Everyone

By on Jul 31, 2023

5
Everyone

Great location. Close to Pier 11 (ferries) and Fulton Center ( subways). Also close to Chinatown, less than a mile down Pearl st. Hotel was in decent condition, staff wss responsive, stored bags until ck in, maid service excellent. Would stay again.

By on Jul 3, 2023

4
Family

Clean and comfortable. Only downside was the wi-fi didn't work well--open network that didn't have much signal strength.

By on Jun 17, 2023

2
Partner Couples

No in-hotel dining or bar. The rooftop bar is iwned by others and is a sleazy hookah bar.

By on May 15, 2023

5
Partner Couples

The location is great and the staff so friendly and accommodating! The price is high, especially the parking, but typical of New York City.

By , from Elmhurst on May 9, 2023

5
Everyone

By on Mar 5, 2023

5
Everyone

Excellent place and perfect location

By , from Aiken on Feb 28, 2023

Review comment responded on Mar 7, 2023

Thanks so much for sharing your experience with us. We hope to see you again soon.

5
Partner Couples

Had a very pleasant stay here

By on Feb 24, 2023

Review comment responded on Mar 7, 2023

“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

5
Partner Couples

1st time in NYC. Had no issues with my room at all. Room service came to change our sheets and towels. Short walk to subway. Short walk to WYC and Staten Island ferry. FIDI was more quiet at nights then other districts. Will stay there again when I go back

By on Feb 23, 2023

Four Points By Sheraton New York Downtown

6 Platt St, New York, NY 10038
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