Fabulous view of the city! Customer experience was excellent. Took advantage of bike offer to ride along the Hudson and tour the West Side and Chelsea. Only downside was that they have no on-site restaurant.
La ubicación fue perfecta y todas las estructuras tanto adentro como afuera en excelentes condiciones
Great location. Staff was on top of everything and super nice. Room was nice and great view of WTC. My only disappointment was the bathroom smelled of urine really bad. Thinking perhaps the toilet was missed when the cleaning was being done. I used Clorox wipes that i had with me to clean it as much as possible. But the smell was still there. Again everything else was great. Would have given 5 stars if it wasn't for this.
Very outdated! Beds are old and you can feel the springs. Dirty room rug it was obvious they hadnt been cleaned in years. Phone in room didnt work, bedside lamps didnt work, tv had no cable. You are pretty much just paying location.
I thank you all the staff especially the housekeeping,concierge, doorman for helping us for calling a cab when we needed and also the friendliness, I thank you so much and we enjoyed staying In Hilton hotel 👍😄
The hotel lobby smells nice. Front desk staff are not friendly at all. House keeping and concierge were very friendly. Room was gross there are stains on the chairs, carpet and window treatments. It was expensive for the quality but the location is great.
Classic NYC hotel. Amazing view. Nice large bathrooms.
Know that their parking garage is shut down. Wish I knew that before booking. Ended up having to park across the street in the parking garage next to a Deli that was $80 per 24hrs with NO IN AND OUT PRIVILEGES. Luckily, we were only staying 1 night. Imagine staying in NY for a week and having to pay for that! The staff is very friendly and informative. The room is a bit outdated. The TV was quite staticky with the exception of 1 channel. The headboard had a spot of some white substance there. My mind let it’s imagination do it’s thing and it wasn’t looking too good. The view was EXCEPTIONAL! we were on the 27th floor facing the World Trade Center & 9/11 memorial which was gorgeous especially at sunset with the harbor view. I’m a sucker for a good view and if you are the same ask for a room high up. You won’t regret it!
We called to let them know we would have a late check in. Only had one person at the front desk and a long line after midnight for check in. They did not explain the check in process well and how it would show up in billing. Room was not clean. Refrigerator not working, missing cabin handles, bathroom floor dirty, room full of dust. I was disappointed because location is great, but room was dirty.
Tall building, beautiful views. Property is run down and over-priced. Room keys did not work during my stay and the hotel made no attempt to correct the problem.
Very happy with stay, staff and location. Property and furniture is a little dated but would be happy to return. Staff was awesome. I would recommend.
The view
so good！
There was no microwave or a mini fridge like they put in the advertisement because of Covid 19 they say.. other than that it was really nice and the food package is a lil confusing
The hotel views and the location are excellent!!!
Travelling family and a toddler. we liked early check-in, convenient and walkable location, several parks and shopping areas nearby. What we wish was better - temporary parking was 2 blocks away, and after check-out we could not use restrooms before long drive back - we were told the floors with public restrooms are closed
Located in Manhattan, Millennium Downtown New York is next to popular attractions like The Oculus and National September 11 Memorial. This 4-star hotel has 569 guestrooms and offers a 24-hour gym, a 24-hour business center, and a conference center.
For your convenience, a to-go breakfast is served for a fee each morning from 6:00 AM to 11:00 AM.
42-inch plasma TVs come with cable channels and first-run movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. MP3 docks, coffee makers, and free weekday newspapers are also available.
Guests of Millennium Downtown New York enjoy a 24-hour gym, free WiFi in public areas, and a conference center. Transportation is made easy with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a computer station, and express check-out.
Fabulous view of the city! Customer experience was excellent. Took advantage of bike offer to ride along the Hudson and tour the West Side and Chelsea. Only downside was that they have no on-site restaurant.
La ubicación fue perfecta y todas las estructuras tanto adentro como afuera en excelentes condiciones
¡Nuestros huéspedes merecen tener la mejor experiencia aquí en Millennium Downtown New York! Estamos muy contentos de saber que tenías justo eso. ¡Gracias por elegirnos para hospedarlos, definitivamente fue un placer para nosotros! ¡Esperamos poder darle la bienvenida nuevamente!
Great location. Staff was on top of everything and super nice. Room was nice and great view of WTC. My only disappointment was the bathroom smelled of urine really bad. Thinking perhaps the toilet was missed when the cleaning was being done. I used Clorox wipes that i had with me to clean it as much as possible. But the smell was still there. Again everything else was great. Would have given 5 stars if it wasn't for this.
We appreciate your feedback, Sharon! Our guests deserve to have the best experience here at Millennium Downtown New York! We're so glad to know you had just that - with our central location and exceptional staff. Please know your concerns will be addressed with the appropriate members of our team so we may improve moving forward. Thank you for choosing us to host you, it was definitely our pleasure! We hope we can welcome you in again!
Very outdated! Beds are old and you can feel the springs. Dirty room rug it was obvious they hadnt been cleaned in years. Phone in room didnt work, bedside lamps didnt work, tv had no cable. You are pretty much just paying location.
Thank you for bringing this matter to our attention. I am expressing my heart felt regret for the inconvenience you suffered during your stay. It's unfortunate your time with us was less than ideal. We have addressed the issue with the housekeeping/engineering department and they will focus on room remodeling. We hope you give us another opportunity to share a more positive experience with you soon. Please feel free to call/email us directly at FrontDeskManagers@millenniumdowntownnyc.com, 212-693-2001 if you would like to discuss any issues further.
I thank you all the staff especially the housekeeping,concierge, doorman for helping us for calling a cab when we needed and also the friendliness, I thank you so much and we enjoyed staying In Hilton hotel 👍😄
Merla, It makes us happy knowing you trusted in us to give you an amazing stay here at Millennium Downtown New York. We're glad our team did an outstanding job and that you appreciated their service! Please come see us again soon!
The hotel lobby smells nice. Front desk staff are not friendly at all. House keeping and concierge were very friendly. Room was gross there are stains on the chairs, carpet and window treatments. It was expensive for the quality but the location is great.
Thank you for your feedback, Sandra. We are disheartened to hear of the experience you have received. We would like to directly speak with you about your reservation. Please contact us directly so that we can discuss further. Thank you.
Classic NYC hotel. Amazing view. Nice large bathrooms.
Hi Jessica, We are always refining our hotel standards, and we're glad your appreciate our efforts! We loved that you had a nice stay and enjoyed your gorgeous view and large bathroom, as it lets us know how amazing we're doing. Given your rating, please let us know how we can make your next stay perfect. Thank you for leaving us this positive review!
Know that their parking garage is shut down. Wish I knew that before booking. Ended up having to park across the street in the parking garage next to a Deli that was $80 per 24hrs with NO IN AND OUT PRIVILEGES. Luckily, we were only staying 1 night. Imagine staying in NY for a week and having to pay for that! The staff is very friendly and informative. The room is a bit outdated. The TV was quite staticky with the exception of 1 channel. The headboard had a spot of some white substance there. My mind let it’s imagination do it’s thing and it wasn’t looking too good. The view was EXCEPTIONAL! we were on the 27th floor facing the World Trade Center & 9/11 memorial which was gorgeous especially at sunset with the harbor view. I’m a sucker for a good view and if you are the same ask for a room high up. You won’t regret it!
The garage at the hotel is currently closed for renovations, however it is not owned by the hotel therefore a similar nightly charge would still apply. Regrettably Parking in NYC can get quite expensive due to limited space and majority of the time in and out is not possible.
We called to let them know we would have a late check in. Only had one person at the front desk and a long line after midnight for check in. They did not explain the check in process well and how it would show up in billing. Room was not clean. Refrigerator not working, missing cabin handles, bathroom floor dirty, room full of dust. I was disappointed because location is great, but room was dirty.
Thank you for taking the time to provide us with your honest feedback and for allowing us the opportunity to respond, Patrece. We cannot even begin to explain how disappointed we were to learn of the dissatisfaction you experienced during your stay with us. Please email us directly at us at the front desk to discuss your stay further.
Our team here at Millennium Downtown New York will love to hear they left such a wonderful impression on you, Laurel! We want you to feel right at home as soon as you walk through our doors, so we're super happy to hear that our team took such great care of you during your stay! We're also glad you loved our beautiful views adn efficient service . We look forward to hosting you again soon so we can share another amazing experience with you. We appreciate your feedback!