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DoubleTree by Hilton New York City - Chelsea

4.0 out of 5.0

DoubleTree by Hilton New York City - Chelsea

4.0 out of 5.0
Overview Reviews Amenities & Policies
West 29th Street, New York, NY
1-844-663-2276
3.7
out of 5
Average Guest Review
See all 154 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 3.5
Hotel condition 3.5

This hotel is most popular for:

  • Everyone
  • Couples
  • Family

Recent guest reviews

Well the place is lovely but they have very delicious cookies when you check in so be careful!!!

Nice hotel in a good location. Close to everything, but quieter than the surrounding streets.

Everything you need for comfortable rest and love

Hotel well situated for New York, at a reasonable price.

Extremely friendly staff and very helpful. The great cookies are a plus also. Location is good for walking to sites or catching subway.

The worst part of my stay was, by far, the check-in. Very unfriendly staff. Then, when I went to my room and walked, there was someone else in bed in the room!! I think it scared me almost as much as it did her. When I went back downstairs, they didn’t seem at all concerned (or surprised.) I asked them to walk me up to me new room to make sure there was no one in there and they acted like I was being an impossible guest. One of the guys even rolled his eyes. The hotel was under construction, which I wish I had known. This doesn’t feel like the quality of hotel that I’ve always known Doubletree to be.

The hotel is currently undergoing renovations. I will definitely book again because of location and staff friendliness. Can't wait to see the final results!

Centrally located to shopping areas, subway and walking distance to times square.

They gave our room away when we were 30mins away from it. We paid for the room over a month prior to our trip to NYC. Which left us looking for a room at 10pm on a Saturday night with 2 kids in tow. Thanks for nothing Double tree

If you want to stay at Double Tree stay at the one in time square it’s so much better for just a little more. This was small and cramped up. We had booked a king bed. But that most definitely wasn’t a king. I am currently on my own king bed with my baby and husband and it is so much more roomier than that one. I even asked the front staff to make sure. The location was OK. Close to Koreatown, penn station, some restaurants. The actual block was dirty and bummy. We walked over from 8th Avenue and kind of felt uncomfortable with the area. But towards 7th was much better.

The room was a bit small but not unbearable. The staff was great. The staff was the best part of my stay. I will definitely recommend this hotel to friends looking to stay in Manhattan.

There wasn’t a complimentary breakfasf. I found out the hard way. Went downstairs and helped myself to some eggs . Received a $22 bill for it because I didn’t have a breakfast voucher. Most expensive eggs of my life ! I wish someone would have told me before I sat down and ate :(

Awesome area close to time square and penn station and great staff.

We never knew what we were going to get when it came to staff. Some staff were super friendly. Others acted as though they'd rather be dead than help us. Also, the elevators were constantly not working when we'd get back to the hotel after a long day of adventures. And as someone with an ankle injury, in a room on the 20th floor, stairs were not an option, so we had to wait anywhere from 5 to over 20 minutes for an elevator that functioned to take us up to our room. With such little time in NYC to begin with, wasting nearly 2 hours (total) for the elevator across our trip was not fun, especially after a long day. It was so unpredictable that we had to also leave extra early at the start of each day just to make sure we were not late for our plans.

Staff was very nice and friendly. Concierge was excellent. Room was ready well before checking time. Room was very clean and beds were comfortable. Bathroom could use a little updating. Hotel location was great.

128 West 29th Street New York NY

Hotel highlights

  • Walking distance to Madison Square Garden and Macy's
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • 24-hour fitness center

Located in Midtown, DoubleTree by Hilton New York City - Chelsea is within a 5-minute walk of Madison Square Garden and within 15 minutes of other popular attractions like Macy's. This 236-room, 4-star hotel has a restaurant, a 24-hour fitness center, and a 24-hour business center. Centrally located in New York, the hotel is also a short walk from Empire State Building and Bryant Park.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

A 32-inch flat-screen TV comes with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. The bathroom offers hair dryers and designer toiletries. Other standard amenities include an iPod dock, a refrigerator, and a coffee maker.


Property features

DoubleTree by Hilton New York City - Chelsea features a 24-hour fitness center, free WiFi in public areas, and a meeting room. Parking is available for USD 43 per day (USD 47 per day for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a 24-hour business center, express check-in, and express check-out.

Room options

Penthouse, 1 King Bed, Non Smoking, Balcony

King 1 | Sleeps 4

Room, 1 Queen Bed

Queen 1 | Sleeps 2

Standard King - Non Smoking

King 1 | Sleeps 2

Standard 2 Double Beds - Non Smoking

Full 2 | Sleeps 4

Guest reviews for DoubleTree by Hilton New York City - Chelsea

Everyone (39) Couples (38) Business (20) Family (25) Friends (19) Other (13)
4
Everyone

By on Jan 11, 2019

5
Everyone

Well the place is lovely but they have very delicious cookies when you check in so be careful!!!

By on Jan 6, 2019

5
Everyone

Nice hotel in a good location. Close to everything, but quieter than the surrounding streets.

By on Dec 31, 2018

4
Everyone

By on Dec 27, 2018

4
Everyone

Everything you need for comfortable rest and love

By on Dec 18, 2018

3
Everyone

Hotel well situated for New York, at a reasonable price.

By on Dec 16, 2018

5
Everyone

By on Dec 2, 2018

Review comment responded on Dec 3, 2018

Thanks for staying with us. We appreciate your feedback!

5
Everyone

By on Nov 20, 2018

Review comment responded on Nov 22, 2018

Thanks for staying with us. We appreciate your feedback!

5
Everyone

Extremely friendly staff and very helpful. The great cookies are a plus also. Location is good for walking to sites or catching subway.

By , from Washington DC on Nov 15, 2018

Review comment responded on Nov 19, 2018

Thanks for staying with us. We appreciate your feedback!

4
Everyone

By on Oct 15, 2018

Review comment responded on Oct 15, 2018

Thank you for your feedback.

DoubleTree by Hilton New York City - Chelsea

128 West 29th Street, New York, NY 10001

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