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DoubleTree by Hilton New York City - Chelsea

4.0 out of 5.0
Overview Reviews Amenities & Policies
3.6
out of 5
Average Guest Review
See all 138 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 3.5
Hotel condition 3.5

This hotel is most popular for:

  • Couples
  • Family
  • Everyone

Recent guest reviews

There wasn’t a complimentary breakfasf. I found out the hard way. Went downstairs and helped myself to some eggs . Received a $22 bill for it because I didn’t have a breakfast voucher. Most expensive eggs of my life ! I wish someone would have told me before I sat down and ate :(

Awesome area close to time square and penn station and great staff.

We never knew what we were going to get when it came to staff. Some staff were super friendly. Others acted as though they'd rather be dead than help us. Also, the elevators were constantly not working when we'd get back to the hotel after a long day of adventures. And as someone with an ankle injury, in a room on the 20th floor, stairs were not an option, so we had to wait anywhere from 5 to over 20 minutes for an elevator that functioned to take us up to our room. With such little time in NYC to begin with, wasting nearly 2 hours (total) for the elevator across our trip was not fun, especially after a long day. It was so unpredictable that we had to also leave extra early at the start of each day just to make sure we were not late for our plans.

Staff was very nice and friendly. Concierge was excellent. Room was ready well before checking time. Room was very clean and beds were comfortable. Bathroom could use a little updating. Hotel location was great.

I did a search of 4 star hotels in NYC. This is not one, therefore my expectations were obviously not met. The walls were paper thin, the bed was short (I'm 5'7" and my feet hung over the end of the bed), there was no mini-refrigerator, the room very small and not attractive. That said, it was clean and serviceable, the workout room was sufficient, and the people who work there were very kind and helpful..

Hotel is nice, rooms very small and elevator takes a long time, should have more elevators

Staff were lovely from moment we stepped into the lobby. Upgrade for our 35th wedding anniversary and a bottle of bubbly.

Nice hotel, nothing exceptional, comfortable bed, friendly staff. Feels like lobby, elevators, and maybe rooms could be spiffed up some. But everything was comfortable and convenient. Reasonable price for NYC Marathon weekend trip.

Clean, convenient location, nice staff. Reasonably priced.

Good location , an easy access to popular places in New York . Will stay again !

The hotel itself is fine for the price. Convenient deli style food service on the corner. Let a cab drop you off at night because there seem to be a lot of vagrants in the area. Also, there is a park across the street which becomes their living room at night.

I wish the facilities and housekeeping were much better. There were issues with thermostat control, elevator servicing to floors, bedding cleanliness, response from housekeeping staff, functionality of the ice machines during sweltering NYC summer temps, size of room, space in bathroom, lighting, etc.

I like this hotel. Although the rooms are small. Excellent staff. The location is 15-20mins walk to the Time Square.

First off just want to say the staff is extremely helpful. We had booked a room with a King size bed only but upon check in was moved to a room with a queen size bed + foldable twin for the first night and into a room with 2 double beds for the rest of our stay. They had also added on a complimentary buffet voucher for breakfast. Secondly, getting around to the subways, times square and other major attractions was really convenient. It's about a 15 min walk to times square and 5-10 minutes for most subways. It cost about 8-10$ depending on the time of the day to uber to times square. Overall, no complaints with the staff or location.. wish there were more elevators. It can get pretty busy sometimes and coming down from the higher floors would take a bit.

Room was small but very comfortable and cozy. I enjoyed it. I find no reason to have a big hotel room as we do not spend alot of time in the room. Our bathtub would not drain, but was taken care of immediately. One negative, which the hotel could not help, is the other people on the floor were very loud sometimes out in the hall. I would definitely stay here again

Great location. Super super tiny hotel. Many floor (27) and only two elevators.

Very friendly staff, close walk to times square and other great attractions. They welcomed us with warm chocolate chip cookies and check in didn't start until 4 and they had our room ready at 12! Loved this hotel and experience. The room was a great getaway from an awesome day of activities.

The rooms are on the small side, but it's in the middle of Manhattan-there is no space! The staff are great, very accommodating and welcoming. The room is clean and maintained. Would definitely stay again.

Excellent service from all staff we encountered. Rooms were spotless cleaned everyday. A domestic occurred in one room on our floor. Security straight on to it.

We stayed overnight 11/29 to 12/1. The rooms are clean and updated, the beds are comfortable, and the bathroom, while on the small side, is also clean and bright with good water pressure and all the expected amenities. Where this hotel stood out for me was the exceptional staff. From the moment I first made contact over the phone to ask about early check-in, until the moment the stellar Bellman put us in our cab back to the ferry, this was the best my family and I have ever been treated by a hotel staff. Kudos to DoubleTree Chelsea. As long as you keep hiring people of this caliber, I will be staying with you.

128 West 29th Street New York NY

Hotel highlights

  • Walking distance to Macy's and Penn Station
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Chelsea, DoubleTree by Hilton New York City - Chelsea is within a 10-minute walk of popular sights such as Macy's and Penn Station. This 236-room, 4-star hotel has a restaurant, free in-room WiFi, and a fitness center. Located centrally in New York, it's also close to Empire State Building and New York Public Library.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

All 236 air-conditioned rooms feature iPod docks, coffee makers, and free weekday newspapers. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Safes, phones, and ironing boards are other standard amenities.


Property features

DoubleTree by Hilton New York City - Chelsea features a fitness center, free WiFi in public areas, and a meeting room. Parking is available for USD 33 per day (USD 47 per day for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, express check-in, and express check-out.

Guest reviews for DoubleTree by Hilton New York City - Chelsea

Everyone (23) Couples (38) Business (20) Family (25) Friends (19) Other (13)
3

nice hotel but should have included breakfast !

Everyone

There wasn’t a complimentary breakfasf. I found out the hard way. Went downstairs and helped myself to some eggs . Received a $22 bill for it because I didn’t have a breakfast voucher. Most expensive eggs of my life ! I wish someone would have told me before I sat down and ate :(

By , from ny on Mar 21, 2018

Review comment responded on Mar 27, 2018

Thanks for staying with us. We appreciate your feedback!

5
Everyone

Awesome area close to time square and penn station and great staff.

By , from miami,fl on Jan 25, 2018

Review comment responded on Jan 26, 2018

Thanks for staying with us. We appreciate your feedback!

3

mixed bag

Couples

We never knew what we were going to get when it came to staff. Some staff were super friendly. Others acted as though they'd rather be dead than help us. Also, the elevators were constantly not working when we'd get back to the hotel after a long day of adventures. And as someone with an ankle injury, in a room on the 20th floor, stairs were not an option, so we had to wait anywhere from 5 to over 20 minutes for an elevator that functioned to take us up to our room. With such little time in NYC to begin with, wasting nearly 2 hours (total) for the elevator across our trip was not fun, especially after a long day. It was so unpredictable that we had to also leave extra early at the start of each day just to make sure we were not late for our plans.

By , from Minneapolis on Dec 29, 2017

Review comment responded on Jan 4, 2018

Thank You! Happy New Year!

4

nice hotel and location very convenient

Everyone

Staff was very nice and friendly. Concierge was excellent. Room was ready well before checking time. Room was very clean and beds were comfortable. Bathroom could use a little updating. Hotel location was great.

By , from Jacksonville, FL on Dec 23, 2017

Review comment responded on Dec 26, 2017

Thanks for staying with us. We appreciate your feedback!

3

did not meet expectations

Everyone

I did a search of 4 star hotels in NYC. This is not one, therefore my expectations were obviously not met. The walls were paper thin, the bed was short (I'm 5'7" and my feet hung over the end of the bed), there was no mini-refrigerator, the room very small and not attractive. That said, it was clean and serviceable, the workout room was sufficient, and the people who work there were very kind and helpful..

By , from New York, NY on Dec 11, 2017

Review comment responded on Dec 11, 2017

Thanks for staying with us. We appreciate your feedback!

3
Everyone

Hotel is nice, rooms very small and elevator takes a long time, should have more elevators

By on Nov 29, 2017

Review comment responded on Dec 11, 2017

Thanks for staying with us. We appreciate your feedback!

5

excellent hotel and staff in heart of manhattan

Everyone

Staff were lovely from moment we stepped into the lobby. Upgrade for our 35th wedding anniversary and a bottle of bubbly.

By , from new york NY on Nov 28, 2017

Review comment responded on Nov 30, 2017

Thanks for staying with us. We appreciate your feedback!

4

nice hotel, nothing exceptional

Everyone

Nice hotel, nothing exceptional, comfortable bed, friendly staff. Feels like lobby, elevators, and maybe rooms could be spiffed up some. But everything was comfortable and convenient. Reasonable price for NYC Marathon weekend trip.

By on Nov 12, 2017

Review comment responded on Nov 24, 2017

Thanks for staying with us. We appreciate your feedback!

4
Everyone

Clean, convenient location, nice staff. Reasonably priced.

By on Nov 9, 2017

Review comment responded on Nov 24, 2017

Thanks for staying with us. We appreciate your feedback!

4

nice hotel , good location

Everyone

Good location , an easy access to popular places in New York . Will stay again !

By , from Colorado on Sep 24, 2017

Review comment responded on Nov 22, 2017

Thanks for staying with us. We appreciate your feedback!