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DoubleTree by Hilton Hotel New York City - Chelsea

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel New York City - Chelsea

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room
2 Double Beds Empire State Building View | View from room
Bar (on property)
Reception
Penthouse, 1 King Bed, Non Smoking, Balcony | Hypo-allergenic bedding, in-room safe, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
128 West 29th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪28 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Non Smoking

7.4 out of 10
Good
(6 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Penthouse, 1 King Bed, Non Smoking, Balcony

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room

Penthouse, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Two Double Room

  • Sleeps 4

View all photos for High Floor Two Double Room with Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout drapes

High Floor Two Double Room with Empire State Building View

  • Sleeps 4

View all photos for High Floor King Room with Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout drapes

High Floor King Room with Empire State Building View

  • Sleeps 2

View all photos for Mobility Accessible Queen Room with Shower

Bathroom | Designer toiletries, hair dryer, towels, soap

Mobility Accessible Queen Room with Shower

  • Sleeps 2

King Suite

  • Sleeps 4

View all photos for Penthouse

Hypo-allergenic bedding, in-room safe, blackout drapes

Penthouse

  • Sleeps 2

View all photos for Standard King - Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard King - Non Smoking

8.6 out of 10
Excellent
(159 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Double Beds - Non Smoking

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard 2 Double Beds - Non Smoking

8.0 out of 10
Very good
(106 reviews)
  • Sleeps 4
  • 2 Double Beds

2 Double Beds Accessible Room-Nonsmoking

  • Sleeps 4

View all photos for King - Empire State Building View No Smk

Hypo-allergenic bedding, in-room safe, blackout drapes

King - Empire State Building View No Smk

8.4 out of 10
Very good
(36 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Beds Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout drapes

2 Double Beds Empire State Building View

8.4 out of 10
Very good
(25 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

New York

Located in Manhattan, DoubleTree by Hilton Hotel New York City - Chelsea is within a 10-minute walk of popular sights such as Madison Square Garden and 5th Avenue. This 4-star hotel has 236 guestrooms and offers a 24-hour gym, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Madison Square Garden - 5 min walk - 0.3 miles
  • Macy's - 6 min walk - 0.4 miles
  • 5th Avenue - 6 min walk - 0.4 miles
  • Empire State Building - 8 min walk - 0.5 miles
  • Times Square - 14 min walk - 0.8 miles

Getting around

  • 28 St. Station (7th Av.) - 3 min walk
  • New York W 32nd St. Station - 5 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Skirt Steak - ‬2 min walk
  • ‪L'Amico - ‬2 min walk
  • ‪The Fleur Room - ‬3 min walk
  • ‪Chelton's Bar & Grille at Doubletree Hotel - ‬1 min walk

About this property

DoubleTree by Hilton Hotel New York City - Chelsea

At DoubleTree by Hilton Hotel New York City - Chelsea, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. Transportation is made easy with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and laundry facilities.
Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries. Refrigerators, coffee makers, and laptop-compatible safes are also available.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Free WiFi
  • Air conditioning
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Apr 12 - Apr 13
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.1 miles (USD 50 per day)
  • Limo/town car service
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: USD 20 to 30 for adults and USD 20 to 30 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Stereo

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 27 floors
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • 2 total (50 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50.00 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 for adults, and USD 20 to 30 for children
  • Nearby parking fee: USD 50 per day (656 ft away)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel New York City Chelsea
DoubleTree Hilton New York City Chelsea
DoubleTree New York City Chelsea
Hilton New York City Chelsea
DoubleTree Hilton New York City Chelsea Hotel
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton Hotel New York City Chelsea
DoubleTree by Hilton Hotel New York City - Chelsea Hotel
DoubleTree by Hilton Hotel New York City - Chelsea New York

Frequently asked questions

Are free cancellation options available at DoubleTree by Hilton Hotel New York City - Chelsea?

DoubleTree by Hilton Hotel New York City - Chelsea provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at DoubleTree by Hilton Hotel New York City - Chelsea?

As of Apr 6, 2026, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel New York City - Chelsea on Apr 12, 2026 start from $126, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to DoubleTree by Hilton Hotel New York City - Chelsea?

This hotel is situated in Manhattan within a 10-minute walk of Madison Square Garden, 5th Avenue, and Herald Square. You'll also find Bryant Park and Broadway less than a mile away.

Will I be able to park at DoubleTree by Hilton Hotel New York City - Chelsea?

Yes, there is wheelchair-accessible van parking available.

Does DoubleTree by Hilton Hotel New York City - Chelsea have a casino on the premises?

No, DoubleTree by Hilton Hotel New York City - Chelsea doesn't have a casino.

Is there an indoor pool at DoubleTree by Hilton Hotel New York City - Chelsea?

No, there is no indoor pool at this hotel.

What do couples enjoy most about DoubleTree by Hilton Hotel New York City - Chelsea?

Couples staying at this hotel will appreciate amenities like a bar and a restaurant plus some guestrooms include city views.

Does DoubleTree by Hilton Hotel New York City - Chelsea have a hot tub?

No, this hotel doesn't have a spa tub.

Does DoubleTree by Hilton Hotel New York City - Chelsea have a restaurant with a breakfast menu?

Yes, DoubleTree by Hilton Hotel New York City - Chelsea serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does DoubleTree by Hilton Hotel New York City - Chelsea allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at DoubleTree by Hilton Hotel New York City - Chelsea for a fee of USD 50 per pet, per stay. A deposit of USD 50 per stay is collected.

Does DoubleTree by Hilton Hotel New York City - Chelsea have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to DoubleTree by Hilton Hotel New York City - Chelsea?

The closest major airport to DoubleTree by Hilton Hotel New York City - Chelsea is LaGuardia Airport (LGA), which is 10.3 mi away (36 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 12 mi away (19-minute drive).

Are there rooms with balconies at DoubleTree by Hilton Hotel New York City - Chelsea?

Yes, some guestrooms at DoubleTree by Hilton Hotel New York City - Chelsea offer a balcony and may feature city views.

DoubleTree by Hilton Hotel New York City - Chelsea Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1125 out of 2426 reviews
Rating 8 - Good. 635 out of 2426 reviews
Rating 6 - Okay. 400 out of 2426 reviews
Rating 4 - Poor. 142 out of 2426 reviews
Rating 2 - Terrible. 124 out of 2426 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Julio

Stayed 3 nights in Mar 2026

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Room was so clean, had great staff service, and was able to see Empire State Building from room window!
Stayed 3 nights in Oct 2025

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, property conditions & facilities
Romaine at the front desk was lovely. Very helpful and welcoming. Room was fine.
Stayed 1 night in Feb 2026

6/10 Okay

Shehzad

Disliked: Cleanliness
Room and bathroom could have been cleaned better. The room floor was dirty.
Stayed 1 night in Jan 2026

2/10 Terrible

Heather

Liked: Cleanliness
Room and bathrooms much smaller than expected, Hotel staff/house keepers use same elevators as guests and elevators were slow and always full.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ian

Liked: Cleanliness, property conditions & facilities
The location was perfect! Not too close to time square but close enough and walking distance to everything. Plus, if you learn the train system you can go anywhere in New York. Our room was small but our views were fantastic!
Stayed 2 nights in Dec 2025

10/10 Excellent

Ean

Stayed 1 night in Dec 2025

2/10 Terrible

Christine

Stayed 2 nights in Jan 2026

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Basic but clean and tidy rooms. Best bit was the location, fantastic x
Stayed 5 nights in Dec 2025

2/10 Terrible

Karthik Venkatesh

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you’re travelling from the UK and are familiar with the usual DoubleTree standards, this branch will come as a real shock. I understand the building is old (as many in New York are), but the level of maintenance is far below what you’d expect, and frankly Hilton would be better off without this property in its portfolio. The carpets at the entrance are dirty, the staff are not welcoming, and there’s an overall attitude as if guests should be grateful to be there. The lifts are old, slow, and have an odd smell. With only two lifts serving 26 floors, expect a 20‑minute wait every morning during peak times. Breakfast is another major issue. It’s a seated service, but the dining area only accommodates 42 people—completely inadequate for a 26‑floor hotel. Every morning, guests were visibly frustrated while waiting far too long to be seated. The entire process, from waiting to ordering to receiving food, takes 60–90 minutes. It’s poor planning, and the staff don’t seem concerned. My room also had a strong, unpleasant smell. When I raised this with reception and mentioned that this wasn’t the standard I was used to from DoubleTree in London, the response was, “Well, this is not London, this is America.” That was enough for me—I checked out a day early. I’m disappointed that Expedia recommended this hotel despite having my travel history. There was no support from them either; I submitted feedback through the app and received no response from customer service. Be cautious…..
Stayed 6 nights in Dec 2025

10/10 Excellent

Shane

Liked: Cleanliness, amenities, property conditions & facilities
Yes very pleasant! Big up Martha, Romani and Samantha
Stayed 3 nights in Dec 2025

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay and great staff
Stayed 3 nights in Dec 2025

10/10 Excellent

Jorge

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes, all personel was very friendly respcful and Helpful, kudos to Samantha make s me fell like a VIP
Stayed 3 nights in Dec 2025

8/10 Good

Patricia

Stayed 2 nights in Dec 2025

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly. Room clean (but small). Only complaint is how busy the elevators can get and long wait times for them. Overall had a very nice stay though and would stay here again!
Stayed 2 nights in Dec 2025

6/10 Okay

Alex, San Diego

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff at the front desk was not friendly. They were not rude but certainly did not feel welcoming, or smiled, or said “hello”. It was purely transactional. Also the bathroom sink was tiny. Like small smalll. It was awful. Doable but awful for that kind of nightly rate.
Stayed 3 nights in Dec 2025

8/10 Good

Juan L.

Liked: Cleanliness, property conditions & facilities
The room was great. However , The elevator shortage causes long waits to and from lobby to your room.
Stayed 2 nights in Dec 2025

8/10 Good

Irving

Stayed 3 nights in Dec 2025

2/10 Terrible

Thanh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin process is a slog. Very inefficient. Staff gave wrong address for parking, I called concierge for right address. Same person didnt bother to confirm with upper management for proper address. I ended up wasting time and money parking 8mins away at another lot. Later i talked to another concierge and he gave me the right address. Room is a disaster, toliet didnt work properly, shower runs cold or very hot. Room is tiny definitely not kids friendly room as theres really no space to open a luggage except at the front door entrance and bathroom, blocking pathway everytime it needed to be opened. Didnt offer to transfer to another room with such horrid living conditions. There was also a dead bug on bed sheet we requested for them to change. Never did. Toilet never fixed. Overpriced for a tiny bedroom that's falling apart. It should be only be a 2 star rate hotel at most . Luggage that gets checked in only gets stored in their back room. Theres no services for them bringing it up for you. Making it pointless to checkin luggage. Place needs a proper maintenance and staff retrained.
Stayed 2 nights in Dec 2025

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable hotel nestled in the city. Only downside is the elevator situation, but it’s NYC things are busy everywhere.
Stayed 3 nights in Dec 2025

8/10 Good

Joshua

Stayed 2 nights in Dec 2025

8/10 Good

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly, and helpful staff.
Stayed 7 nights in Dec 2025

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place, and service is excellent
Stayed 7 nights in Dec 2025

6/10 Okay

Dixit

Traveled with partner
Liked: Staff & service
Disliked: Amenities
It was ok, but the room had a weird smell. Wouldn’t stay again, rather stay at the courtyard marriot one street above, a lot cleaner and way more space
Stayed 2 nights in Dec 2025

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