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Recent guest reviews

I booked this hotel because the food was included. The reception in the eventing was not very good (pasta salad, cookies and chips). The food looked wilted and old. The morning food was adequate to get me started for the day.

One of the most expensive two star hotel in the world.

The rooms are small. The fold out bed on the couch is terrible. The room is too small for 3 adults with luggage.

Although the room was booked for three people, there were no sheets for sofa bed, we had to call about this twice, and it took over an hour to get it, and we are talking after midnight!! So we lost precious sleeping time..

We were on the 25th floor and the toilet would not flush requiring use of main lobby bathroom. Also, there was a $30 "credit' for the bar/restaurant upon check in. I was charged $30 for one drink, and the bartender did not have olives or a martini glass, nor olive juice for a Martini. It was poured in a rocks glass. No effort to make good on these issues was offered by the hotel or staff.

Excellent maid service. Poor selection at Bar. Food was poor.

Great location. Close walking to Times Square, Empire State, Madison Square Garden. Close to subway lines to Battery Park. Staff did a good job with full breakfast despite it getting crazy busy at 9:30 am. Hotel was clean.

Helpful and hospitable staff.

Complimentary breakfast was great! Room was small and uncomfortable for junior suite.

Great property with a nice view, will definitely stay her again!

Staff was friendly and accommodating to my needs and wants.

Good location to access what we wanted to visit in NY.

The staff at check in were very courteous, professional and extremely helpful. Some assurances I had been given over the phone for a connected family room and upper level were not noted on the reservation but the staff at check in accommodated all our requests.

Great property!!

The Embassy Suites Times Square is a perfectly acceptable choice. Clean, quiet, modern, close to subways, Penn Station and Times Square. 37th is relatively quiet street (by New York standards). The building is well constructed and you only hear the very loudest noises. The bed is comfortable and the staff are all working very hard. There is nothing to complain about the hotel at all. One of the selling features was "breakfast included". They are trying hard, but this is 34 story hotel with a dining room that maybe seats 100. The staff are hustling, but they can't keep up with the food on the buffet, or bussing the tables or finding clean plates and cutlery. Breakfast became a stressful unpleasant experience. There aren't easy solutions but the hotel needs to address this. Like all hotels in Manhattan, they puff up the nightly rental with a resort fee. The Embassy suites gives a $30 F&B credit daily, but unless you are using the hotel as a resort, it is pretty difficult to use the $30 given the operating hours of the F&B service. Obviously this is the guest's choice ( we chose NY restaurants and Broadway ), just be aware you may not benefit from the advertised perk. Quibbles aside, it is a fine property, conveniently located, clean and comfortable.

West 37th Street New York NY

Hotel highlights

  • Walking distance to 5th Avenue and Broadway
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Manhattan, Embassy Suites by Hilton New York Manhattan Times Square is within a 5-minute walk of 5th Avenue and within 15 minutes of other popular attractions like Bryant Park. This 4-star hotel welcomes guests with 310 rooms and conveniences like a 24-hour gym, free in-room WiFi, and a rooftop terrace.


Dining

Free buffet breakfast is served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM. Enjoy a bite to eat at the onsite restaurant, mingle with other guests at the free daily manager's reception, or savor a meal from the comfort of your room with room service.


Rooms

42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Refrigerators, microwaves, and coffee makers are also standard. Housekeeping is available on request.


Property features

Built in 2017, the brand new Embassy Suites by Hilton New York Manhattan Times Square features a 24-hour gym, a rooftop terrace, and free WiFi in public areas. You'll find limited parking. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

1 King City View, MOB Hear Accessible with 3x3 Shower

1 King Bed | Sleeps 2

Studio, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 3

1 King City View Balcony, Hear 3x3 Shower

1 King Bed | Sleeps 2

1 King Sky View Balcony

1 King Bed | Sleeps 2

Guest reviews for Embassy Suites by Hilton New York Manhattan Times Square

Everyone (21) Couples (12) Family (11)
3
Everyone

I booked this hotel because the food was included. The reception in the eventing was not very good (pasta salad, cookies and chips). The food looked wilted and old. The morning food was adequate to get me started for the day.

By on Feb 4, 2024

Review comment responded on Mar 9, 2024

We sincerely apologise for the inconvenience. We greatly appreciate your feedback.

5
Everyone

By on Jan 22, 2024

Review comment responded on Mar 9, 2024

It warms our hearts to know that you enjoyed your stay with us. We greatly appreciate your feedback and hope that you choose to stay with us again in the very near future!

1
Family

One of the most expensive two star hotel in the world.

By on Dec 16, 2023

3
Everyone

The rooms are small. The fold out bed on the couch is terrible. The room is too small for 3 adults with luggage.

By on Dec 11, 2023

4
Everyone

Although the room was booked for three people, there were no sheets for sofa bed, we had to call about this twice, and it took over an hour to get it, and we are talking after midnight!! So we lost precious sleeping time..

By on Nov 23, 2023

3
Partner Couples

We were on the 25th floor and the toilet would not flush requiring use of main lobby bathroom. Also, there was a $30 "credit' for the bar/restaurant upon check in. I was charged $30 for one drink, and the bartender did not have olives or a martini glass, nor olive juice for a Martini. It was poured in a rocks glass. No effort to make good on these issues was offered by the hotel or staff.

By on Oct 25, 2023

3
Family

Excellent maid service. Poor selection at Bar. Food was poor.

By on Sep 6, 2023

Review comment responded on Oct 12, 2023

We are so sorry for any inconveniences you had with us. We will address all issues directly with our staff.

5
Partner Couples

Great location. Close walking to Times Square, Empire State, Madison Square Garden. Close to subway lines to Battery Park. Staff did a good job with full breakfast despite it getting crazy busy at 9:30 am. Hotel was clean.

By on Sep 4, 2023

Review comment responded on Oct 12, 2023

Thank you so much for your positive feedback. We are happy to know you enjoyed your stay and hope to see you back soon.

5
Everyone

Helpful and hospitable staff.

By on Aug 13, 2023

Review comment responded on Aug 17, 2023

Thank you so much for your positive feedback. We hope to see you back soon.

2
Everyone

By on Jun 28, 2023

Review comment responded on Aug 17, 2023

Thank you so much for your feedback. We apologize for any inconveniences you encountered with us and hope you give us a chance to make things right in the future.

Embassy Suites by Hilton New York Manhattan Times Square

60 West 37th Street, New York, NY 10018
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