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Recent guest reviews

I booked a spacious studio, with amenities such as personalized robes upon arrival our room was changed to a smaller room, with no amenities, rooms are extremely small, bathroom door was very heavy to close, refrigerator didn’t work, so everything placed in it had spoiled, floors were very dirty, had to throw socks in trash at checkout. Would not stay here again nor would I recommend.

The room was clean but the bathroom and room was smaller than expected because of how the couch was positioned in the room. Once I turned the couch to the wall and had a open floor concept, things felt better. I really hate how the parking is. They tell you they are connected with a parking garage but the garage charges you outrageous prices and complained when i asked for my vehicle. They need to get better parking arrangements for guest.

Room had hair on the floor, wasn’t properly cleaned prior to check in..close to touristy area if you’re into that but I’m not so I didn’t like it.

Embassy suites was a very clean hotel and rooms. Friendly employees and great location. Definitely would recommend to my friends trying to visit nyc.

Amazing location. Clean and friendly staff. Nice breakfast and lounge area. Would stay there again.

The customer service. I asked the front desk about street parking and he said rudely you would need to reed the signs.. my car was parked directly across from the hotel. Not being from there I assumed I did a good job. That was false and I received a ticket. I asked another the man at the front desk a different question and he rudely responded I don’t know

I thought the hotel was nice, and being able to use the $25 destination fee for items at the hotel was a plus.

We like the layout of the room-maximized to get the most out of the extra small space in NYC hotel rooms.

The location is the best part for me. The staff was rude and check in and again later when I went back.

Great location - more seating for breakfast would help.

Breakfast,Happy hour was great,staffers very Professional

Checked in to room to find urine and toilet paper in toilet, debris of some kind in shower, tv with scratching on screen.

Location - helpful staff - gym - good food.i didn’t dislike a thing

Property was very clean. The breakfast was very good. Excellent service.

Great location, excellent customer service. Complimentary snacks and drinks at happy hour.

I like the midtown location, close to everything. I don’t like the small room size and the breakfast area was tight and not enough room for those who came. We have to go to one floor down to eat our breakfast .

Excellent breakfast and location....No negative comments

West 37th Street New York NY

Hotel highlights

  • Walking distance to Macy's and 5th Avenue
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Midtown, Embassy Suites by Hilton New York Manhattan Times Square is within a 5-minute walk of popular attractions such as 5th Avenue and Bryant Park. This 3.5-star hotel welcomes guests with 310 rooms and conveniences like a 24-hour fitness center, free in-room WiFi, and a rooftop terrace.


Dining

Free on-the-go breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM. Enjoy a bite to eat at the onsite restaurant, mingle with other guests at the free daily manager's reception, or savor a meal from the comfort of your room with room service.


Rooms

All 310 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect 42-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Free local calls, laptop-compatible safes, and ironing boards are other standard amenities.


Property features

Built in 2017, the brand new Embassy Suites by Hilton New York Manhattan Times Square features a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas. Self parking is offered for USD 50.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Accessible, City View (Mobility & Hearing, 3x3 Shower)

1 King Bed | Sleeps 2

Studio, 1 King Bed, City View (Pure)

1 King Bed | Sleeps 3

Studio, 1 King Bed

1 King Bed | Sleeps 3

Room, 1 King Bed, Balcony (Hearing, 3x3 Shower)

1 King Bed | Sleeps 2

Guest reviews for Embassy Suites by Hilton New York Manhattan Times Square

Everyone (18) Couples (6) Family (13)
2
Partner Couples

I booked a spacious studio, with amenities such as personalized robes upon arrival our room was changed to a smaller room, with no amenities, rooms are extremely small, bathroom door was very heavy to close, refrigerator didn’t work, so everything placed in it had spoiled, floors were very dirty, had to throw socks in trash at checkout. Would not stay here again nor would I recommend.

By on Oct 27, 2020

3
Friends Family

The room was clean but the bathroom and room was smaller than expected because of how the couch was positioned in the room. Once I turned the couch to the wall and had a open floor concept, things felt better. I really hate how the parking is. They tell you they are connected with a parking garage but the garage charges you outrageous prices and complained when i asked for my vehicle. They need to get better parking arrangements for guest.

By , from NC on Oct 3, 2020

Review comment responded on Oct 15, 2020

Dear Monique, First of all, I want to apologize for the not so pleasant interaction with the parking garage. Unfortunately, NYC parking prices are not something we can control, but we do work with two of them so the guest does not pay regular parking price. On the other hand, I'm glad the rest of your stay was a good one. Thank you for staying with us. Stay safe.

2
Partner Couples

Room had hair on the floor, wasn’t properly cleaned prior to check in..close to touristy area if you’re into that but I’m not so I didn’t like it.

By on Sep 28, 2020

Review comment responded on Oct 15, 2020

Dear Philly, First of all, I want to apologize for the bathroom's condition. We work really hard to make sure situations like that does not occur. I appreciate you taking a moment of your time to let us know about your overall stay and make sure we'll act accordingly since our goal is that every guest have a pleasant stay with us. Stay safe.

5
Partner Couples

Embassy suites was a very clean hotel and rooms. Friendly employees and great location. Definitely would recommend to my friends trying to visit nyc.

By , from Miami on Sep 24, 2020

Review comment responded on Sep 29, 2020

Dear ChrisG, We appreciate your comment and I'm glad you had a good stay with us. Stay safe,

5
Everyone

By on Aug 2, 2020

Review comment responded on Sep 23, 2020

Dear Anonymous, Thank you for your evaluation. We appreciate you taking a moment of your time to do so. Stay safe,

5
Family

Amazing location. Clean and friendly staff. Nice breakfast and lounge area. Would stay there again.

By , from Custer, WA on Mar 10, 2020

5
Everyone

By on Feb 26, 2020

3
Family

The customer service. I asked the front desk about street parking and he said rudely you would need to reed the signs.. my car was parked directly across from the hotel. Not being from there I assumed I did a good job. That was false and I received a ticket. I asked another the man at the front desk a different question and he rudely responded I don’t know

By , from boston on Feb 24, 2020

5
Business Business

I thought the hotel was nice, and being able to use the $25 destination fee for items at the hotel was a plus.

By , from Califon NJ on Feb 12, 2020

5
Partner Couples Family

We like the layout of the room-maximized to get the most out of the extra small space in NYC hotel rooms.

By on Jan 19, 2020

Embassy Suites by Hilton New York Manhattan Times Square

60 West 37th Street, New York, NY 10018
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