I pulled out the sofa bed and there were someone elses dirty underwear in the the bed. Also, the curtains looked like there was blood or chocolate plastered on the curtains.went to ank a questiin about billing and the clerk got defensive even before I got the question out.
The hotel had no restaurants open, the bar in the lobby was closed (on a friday night at 8pm) and the outdoor patio was closed.
It was the worst experience I ever had with hotels. When we arrived after hours of driving, we were told that no rooms were available. However, I had already payed for 2 nights. We got sent to another hotel but it was significantly worse in quality. The room we got was nothing compared to what I had reserved. It was a lot smaller in size and it didn't even have a balcony.
Customer was non existent.
Awesome location. Walking distance to most attractions.
Easy checkin clean quiet room
Good overall
I booked a spacious studio, with amenities such as personalized robes upon arrival our room was changed to a smaller room, with no amenities, rooms are extremely small, bathroom door was very heavy to close, refrigerator didn’t work, so everything placed in it had spoiled, floors were very dirty, had to throw socks in trash at checkout. Would not stay here again nor would I recommend.
The room was clean but the bathroom and room was smaller than expected because of how the couch was positioned in the room. Once I turned the couch to the wall and had a open floor concept, things felt better. I really hate how the parking is. They tell you they are connected with a parking garage but the garage charges you outrageous prices and complained when i asked for my vehicle. They need to get better parking arrangements for guest.
Room had hair on the floor, wasn’t properly cleaned prior to check in..close to touristy area if you’re into that but I’m not so I didn’t like it.
Embassy suites was a very clean hotel and rooms. Friendly employees and great location. Definitely would recommend to my friends trying to visit nyc.
Amazing location. Clean and friendly staff. Nice breakfast and lounge area. Would stay there again.
I thought the hotel was nice, and being able to use the $25 destination fee for items at the hotel was a plus.
We like the layout of the room-maximized to get the most out of the extra small space in NYC hotel rooms.
The location is the best part for me. The staff was rude and check in and again later when I went back.
Great location - more seating for breakfast would help.
Breakfast,Happy hour was great,staffers very Professional
Located in Midtown, Embassy Suites by Hilton New York Manhattan Times Square is within a 5-minute walk of popular attractions such as 5th Avenue and Bryant Park. This 3.5-star hotel welcomes guests with 310 rooms and conveniences like a 24-hour gym, free in-room WiFi, and a rooftop terrace.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM. Enjoy a bite to eat at the onsite restaurant, mingle with other guests at the free daily manager's reception, or savor a meal from the comfort of your room with room service.
All 310 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect 42-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Free local calls, laptop-compatible safes, and ironing boards are other standard amenities. Housekeeping is available on request.
Built in 2017, the brand new Embassy Suites by Hilton New York Manhattan Times Square features a 24-hour gym, a rooftop terrace, and free WiFi in public areas. You'll find limited parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
I pulled out the sofa bed and there were someone elses dirty underwear in the the bed. Also, the curtains looked like there was blood or chocolate plastered on the curtains.went to ank a questiin about billing and the clerk got defensive even before I got the question out.
The hotel had no restaurants open, the bar in the lobby was closed (on a friday night at 8pm) and the outdoor patio was closed.
We want to apologize for the lack of options we had in terms of bars and restaurants etc. We are still recovering from the COVID pandemic and are still working to opening everything back to full capacity.
It was the worst experience I ever had with hotels. When we arrived after hours of driving, we were told that no rooms were available. However, I had already payed for 2 nights. We got sent to another hotel but it was significantly worse in quality. The room we got was nothing compared to what I had reserved. It was a lot smaller in size and it didn't even have a balcony.
Customer was non existent.
Thank you for taking the time and leaving us a review. We appreciate you staying with us and will address the inconveniences you had directly with our staff.
Awesome location. Walking distance to most attractions.
Thank you for choosing to stay with us and providing feedback.
Easy checkin clean quiet room
Thank you for choosing to stay with us and providing feedback.
Good overall
Thank you so very much for your stay and feedback!
Thank you very much, we hope to host you again!
I booked a spacious studio, with amenities such as personalized robes upon arrival our room was changed to a smaller room, with no amenities, rooms are extremely small, bathroom door was very heavy to close, refrigerator didn’t work, so everything placed in it had spoiled, floors were very dirty, had to throw socks in trash at checkout. Would not stay here again nor would I recommend.
Dear Anonymous, Thank you for your feedback. Unfortunately, we have not provided nor we are able to provide personalized robes to our guests. On the other hand, I would've liked to have known about any inconveniences you were having during your stay so we could've make it right for you. We'll keep working hard to make sure our guests have a pleasant stay with us. Stay safe. Stay safe.
The room was clean but the bathroom and room was smaller than expected because of how the couch was positioned in the room. Once I turned the couch to the wall and had a open floor concept, things felt better. I really hate how the parking is. They tell you they are connected with a parking garage but the garage charges you outrageous prices and complained when i asked for my vehicle. They need to get better parking arrangements for guest.
Dear Monique, First of all, I want to apologize for the not so pleasant interaction with the parking garage. Unfortunately, NYC parking prices are not something we can control, but we do work with two of them so the guest does not pay regular parking price. On the other hand, I'm glad the rest of your stay was a good one. Thank you for staying with us. Stay safe.
We are very sorry we could not meet your expectations. This is not the type of cleanliness we provide in any of our rooms and I can guarantee you we will work directly with our housekeeping team to prevent this from happening again.