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Ace Hotel New York

4.0 star property
Hotel with a restaurant, 4-minute walk to 5th Avenue

Choose dates to view prices

Photo gallery for Ace Hotel New York

Front of property
Serves breakfast and brunch
Street view
Designer toiletries, hair dryer, bathrobes, towels
Serves breakfast and brunch

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
20 West 29th Street, New York, NY, 10001
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪9 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪53 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite) | 1 bedroom, premium bedding, down comforters, minibar

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 Queen Bed (Medium Queen)

8.4 out of 10
Very good
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King) | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(55 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(42 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Single)

8.2 out of 10
Very good
(35 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Small)

8.2 out of 10
Very good
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large) | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Large)

9.2 out of 10
Wonderful
(15 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed, City View

  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds (Bunk)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 2 Twin Beds (Bunk)

10.0 out of 10
Exceptional
(2 reviews)
  • 107 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

New York

Located in Manhattan, Ace Hotel New York is within a 5-minute walk of popular attractions such as 5th Avenue and Madison Square Park. This 286-room, 4-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • 5th Avenue - 2 min walk - 0.1 miles
  • Museum of Sex - 2 min walk - 0.1 miles
  • Madison Square Park - 3 min walk - 0.2 miles
  • Empire State Building - 5 min walk - 0.3 miles
  • Madison Square Garden - 9 min walk - 0.5 miles

Getting around

  • 28 St. Station (Broadway) - 1 min walk
  • New York W 32nd St. Station - 4 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Lady M Cake Boutique - NYC - ‬1 min walk
  • ‪Ace Hotel Lobby Bar - ‬1 min walk
  • ‪Electric Shuffle NYC - ‬2 min walk
  • ‪KazuNori: The Original Hand Roll Bar - ‬2 min walk

About this property

Ace Hotel New York

Hotel with a restaurant, 4-minute walk to 5th Avenue
Guests of Ace Hotel New York enjoy a 24-hour gym, free WiFi in public areas, and a meeting room. Self parking is available for USD 75 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-out, a porter/bellhop, and an ATM.
Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include minibars, safes, and phones.
Recreational amenities at the hotel include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 29
  • Libera
  • The Lobby

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25.00 per pet, per day
  • Dogs only
  • 1 total (25 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 45.92 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3 PM—-noon
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Frequently asked questions

Is free cancellation available at Ace Hotel New York?

Ace Hotel New York offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Ace Hotel New York?

As of Feb 17, 2026, prices found for a 1-night stay for 2 adults at Ace Hotel New York on Feb 19, 2026 start from $111.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Ace Hotel New York?

This hotel is situated in Manhattan, just steps from 5th Avenue, and within a 10-minute walk of Madison Square Garden and Madison Square Park. You'll also find Bryant Park and Broadway less than a mile away.

Is there parking available at Ace Hotel New York?

Yes, parking is offered for USD 75 per day.

Does Ace Hotel New York have a casino on the premises?

No, Ace Hotel New York doesn't have a casino.

Is there an indoor pool at Ace Hotel New York?

No, there is no indoor pool at this hotel.

Is Ace Hotel New York a good place to stay for couples?

Amenities that appeal to couples at this hotel include a minibar, premium bedding, and bathrobes.

Are there hot tubs at Ace Hotel New York?

No, this hotel doesn't have a spa tub.

Does Ace Hotel New York feature a restaurant that includes a breakfast menu?

Yes, Ace Hotel New York has 2 cafes, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Ace Hotel New York allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Ace Hotel New York for a fee of USD 25.00 per pet, per day.

Are there connecting rooms at Ace Hotel New York?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Ace Hotel New York?

The closest major airport to Ace Hotel New York is LaGuardia Airport (LGA), which is 10 mi away (33 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 12.2 mi away (19-minute drive).

Can I book a room with a balcony at Ace Hotel New York?

No, you won't find guestrooms with balconies at Ace Hotel New York.

Ace Hotel New York Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 479 out of 1015 reviews
Rating 8 - Good. 230 out of 1015 reviews
Rating 6 - Okay. 147 out of 1015 reviews
Rating 4 - Poor. 89 out of 1015 reviews
Rating 2 - Terrible. 70 out of 1015 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jonathan

Stayed 4 nights in Nov 2025

4/10 Poor

Gail, McLean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are horrible. Dirty and out of date. The robe in my room had holes in it. The bathtub was all rusty. I as there 3 days and room service dishes sat outside the whole time. There was a big bucket in the hall to collect water dripping from the ceiling. At least the desk staff were very nice and the location is good.
Bathtub rust
Bathtub rust
Water dripping from ceiling
These dishes sat for three days in front of the elevator
Stayed 3 nights in Nov 2025

10/10 Excellent

Eden

Stayed 3 nights in Nov 2025

10/10 Excellent

Daphnie, Redondo Beach

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Warm welcome with small gift upon arrival based on loyalty of visits to hotel.
Stayed 2 nights in Nov 2025

8/10 Good

Evan, Seattle

Stayed 4 nights in Nov 2025

10/10 Excellent

aaron

Stayed 5 nights in Nov 2025

10/10 Excellent

Lucy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Ideal location, friendly and professional staff, and great cocktail bar and coffee shop. Room was spacious, clean and comfortable.
Stayed 4 nights in Nov 2025

10/10 Excellent

Marina, RIDGEWOOD

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
My favorite hotel in NYC! I've stayed there a few times and on this most recent trip Catherine made my stay particularly enjoyable. Thank you!
Stayed 1 night in Nov 2025

10/10 Excellent

Timothy

Stayed 2 nights in Oct 2025

8/10 Good

Patrick

Stayed 2 nights in Nov 2025

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

6/10 Okay

Shannon

Liked: Cleanliness
The check-in staff were enthusiastic, but offered no real help when I didn’t have a physical credit card to check in with. (Even tiny guesthouses in rural India were able to enter the details manually!) The public areas of the hotel are GORGEOUS. The guest floors and rooms are dingy and tiny. The room is as wide as the length of a double bed. The tv is mounted right at your feet. No remote control was provided so the welcome screen glowed at me all night. Bathroom tap was leaking. Shower was rusty. Tiny patch of floor space the only place to put your suitcase. Thankful I was travelling solo! Not thankful for the exorbitant nightly fee, considering all of the above.
Stayed 2 nights in Oct 2025

6/10 Okay

Michael

Stayed 5 nights in Oct 2025

2/10 Terrible

Liana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
BIT BY BED BUGS IN TWO DIFFERENT ROOMS. My family booked a seven-night stay at ACE Hotel New York but was left with no choice but to urgently seek alternative accommodation after only four nights at the hotel due to bed bug bites in two separate rooms. Despite being relocated to another floor, all three of us continued to experience painful, swollen bites. I witnessed a live bed bug in our first room crawling inside my bed sheets, and a blood stain was found on the pillow from a bite my mother sustained on her scalp in our second room. The manager on duty at the time of our second occurrence responded with professionalism and empathy, ultimately advising us to seek alternative accommodations after witnessing the extent of the bites on my face in person. This speaks volumes, clearly demonstrating that on-site management themselves lacked confidence in the hotel’s standards and ability to provide clean accommodations. While Expedia.ca handled the matter urgently with exceptional care and provided a full refund for the unused nights, ACE Hotel issued only a refund of the nightly "resort fee" of $40 USD/ night. The hotel’s pest control reports provided to us by the Director of Rooms & Safety indicating “no evidence of bed bugs” directly contradicts our documented experience and photographic evidence, raising significant concerns about the property’s sanitation standards and its handling of guest welfare- despite how this manager may respond to this review.
Stayed 7 nights in Oct 2025

8/10 Good

Randall, Cincinnati

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Cool design. Excellent location.
Stayed 7 nights in Oct 2025

4/10 Poor

arve

Disliked: Cleanliness, staff & service, amenities
Room felt neglected, not particularly servic minded staff
Stayed 7 nights in Oct 2025

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose to stay at this property every time we visit New York, and it never disappoints. The location is excellent, the staff are consistently welcoming and attentive, and the facilities are always well-maintained. It truly feels like our home away from home in the city.
Stayed 6 nights in Oct 2025

10/10 Excellent

Celeste

Liked: Cleanliness, amenities, property conditions & facilities
Loved the room. Location is great. Staff was lovely.
Stayed 3 nights in Oct 2025

8/10 Good

Michelle

Stayed 3 nights in Oct 2025

10/10 Excellent

Alessandra

Liked: Property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Kristian

Stayed 3 nights in Oct 2025

10/10 Excellent

Jillian

Stayed 1 night in Oct 2025

10/10 Excellent

LeAnna R

location is great, room was clean and very cute and comfortable
Stayed 1 night in Oct 2025

8/10 Good

Corin

Stayed 5 nights in Oct 2025

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