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  • Steps from 5th Avenue a...
  • Free WiFi in rooms and ...
  • Onsite dining
  • 24-hour fitness center

Recent guest reviews

Unfortunately the hotel is very run down and it looks like no body cares. We had to switch rooms twice, Air conditioner not working, Safe not working, shower leaking etc.

May very well be the worst hotel experience I have ever had. I was not able to cancel after literally 3 minutes. They quoted one rate then it was a substantially higher rate when I received the credit card charge. Slow and inattentive service throughout. Horrible décor. Think your bad college dorm room. I will never stay at any of their locations again and I would say DO NOT BOOK THIS HOTEL. YOU WILL REGRET IT!!!

Well-situated in the city, clean, quieter and more comfortable than I expected.

Fantastic from start to finish. Great staff, upgraded to a loft, Great restaurants, shops etc. Loved it!

I booked a room for a one-night business stay. Got an upgrade as I checked in (to a regular room vs. mini). Room was spacious, clean, and enough room for me to be able to do work.

We booked a mini room and it was pretty small. The toilet was right next to the shower so the toilet area always got wet. Pretty small for two people. We got bit so many times by mosquitoes which we thought was weird because normally there wouldn't be mosquitoes in the room. On the last night (my birthday) i got bit on the eye so it was really disappointing. Downstairs lobby is always busy and loud. Good place if you like the crowd.

Great location and helpful staff. Check in very smooth.

The Ace is great! My flight was delayed so much that I would arrive at the hotel around 2am. I called the hotel ahead of time to let them know, and they were understanding and accommodating. The concierge, Chris was super helpful and a delight to chat with. Really picked up my mood after an exhausting flight experience.

Superb staff, great location, and the bed was glorious - so comfy.

We always enjoy the central location located between work and home. This is our escape hotel and love it.

For the price, room is tiny, bad lighting, small, old bathtub. Felt more like a dingy motel room. Staff was excellent and the lobby bar, the Breslin and Stumptown were all excellent. Will come to enjoy the premises in the future but will definitely be staying somewhere else.

Not my style. Just a personal preference. You can hear the music from the lobby's bar in the room. Halls are too dark. Noisy

Great bath products. Nice robe by Wings and Horns. Very well located.

West 29th Street New York NY

Hotel highlights

  • Steps from 5th Avenue and Madison Square Garden
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Midtown, Ace Hotel New York is next to popular attractions like 5th Avenue and Madison Square Garden. This 280-room, 4-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy a bite to eat at The Breslin, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

An LCD TV comes with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an MP3 dock, a refrigerator, and a minibar.


Property features

Guests of Ace Hotel New York enjoy a 24-hour fitness center, free WiFi in public areas, and conference space. Self parking is offered for USD 65.00 per day. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include a computer station, express check-out, and free newspapers.

Room options

Medium Room One Queen Bed

Queen 1 | Sleeps 2

Medium King

King 1 | Sleeps 2

Small Room One Full Bed

Full 1 | Sleeps 2

Loft Suite One King Bed

King 1 | Sleeps 2

Guest reviews for Ace Hotel New York

Everyone (23) Couples (34) Business (22) Family (7) Other (30) Friends (7)
2
Families Business Business Travelers

Unfortunately the hotel is very run down and it looks like no body cares. We had to switch rooms twice, Air conditioner not working, Safe not working, shower leaking etc.

By on Jul 31, 2019

5
Everyone

By on Jun 3, 2019

Review comment responded on Jun 17, 2019

Thanks for all the love... Let me know when you're headed back to the city.

5
Everyone

By on Apr 12, 2019

Review comment responded on Apr 15, 2019

Thanks for the love!

5
Everyone

By on Mar 31, 2019

Review comment responded on Apr 1, 2019

Hi there! Thank you so much for the love! Happy to have had you here with us. Looking forward to seeing you again soon. All the best, Christopher C. Front Office Team

5
Everyone

By on Feb 19, 2019

Review comment responded on Apr 3, 2019

Hey there! Thanks for the feedback. We're glad you enjoyed your stay. Looking forward to seeing you again! All the best, Christopher C. Front Office Team

5
Everyone

By on Feb 18, 2019

Review comment responded on Apr 3, 2019

Hey there! Thanks for the feedback. We're glad you enjoyed your stay. Looking forward to seeing you again! All the best, Christopher C. Front Office Team

1
Everyone

By on Jan 14, 2019

Review comment responded on Jan 17, 2019

Hi there! Thank you for the feedback. If there's is a little more you could share with us about your stay, that would be so helpful. We always strive to make sure our guests enjoy their experience with us, and we'd love for you to help us understand why you felt we dropped the ball.

1
Everyone

May very well be the worst hotel experience I have ever had. I was not able to cancel after literally 3 minutes. They quoted one rate then it was a substantially higher rate when I received the credit card charge. Slow and inattentive service throughout. Horrible décor. Think your bad college dorm room. I will never stay at any of their locations again and I would say DO NOT BOOK THIS HOTEL. YOU WILL REGRET IT!!!

By on Dec 11, 2018

Review comment responded on Dec 14, 2018

Hello! I'd love the opportunity to find out what went wrong with your trip and to solve your billing issue quickly. Please reach out to us, we're on your side. We're near a phone 24-hours a day and want to give you the experience you deserve. Best, Jeff and the Staff of Ace Hotel New York

1
Everyone

By on Nov 30, 2018

Review comment responded on Dec 4, 2018

Hi Anonymous, Thank you for your feedback. We are sorry your stay with us was not as great as it could have been. Is there more information you could give us that can help us better understand how we can do better in the future?

4
Everyone

Well-situated in the city, clean, quieter and more comfortable than I expected.

By , from Maine on Nov 13, 2018

Review comment responded on Nov 13, 2018

Hey Bernard! Thank you for taking the time to share your feedback, we greatly appreciate it. We're so happy to hear you were happy with your experience here at ACE NY. We hope to see you again soon. Cheers, Ryan + ACE

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