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Recent guest reviews

Great location. Awesome lobby. My room was very small, but the hotel was nice.

We stay in New York often.Ace hotel is very good located, has a nice decor and a very pleasing staff.Room booked was not like the one picture and because of the Holiday season hotel staff was not available to give us a large king size room like was our intention to stay.Not hotel mistake since the pictures were misleading from Orbitz website. We stay in a full size bed that was of course roomy but not very comfortable.We will make sure we will stay in a large room next time

Very cool space in the lobby Interesting guests. Great, central location.

I paid for this room online for a client, and when she got there she had to put her card down for incidentals. Upon check in they said the room was NOT paid for, so I filled out a credit card authorization form. They still then proceeded to charge my clients card.

Unfortunately the hotel is very run down and it looks like no body cares. We had to switch rooms twice, Air conditioner not working, Safe not working, shower leaking etc.

May very well be the worst hotel experience I have ever had. I was not able to cancel after literally 3 minutes. They quoted one rate then it was a substantially higher rate when I received the credit card charge. Slow and inattentive service throughout. Horrible décor. Think your bad college dorm room. I will never stay at any of their locations again and I would say DO NOT BOOK THIS HOTEL. YOU WILL REGRET IT!!!

Well-situated in the city, clean, quieter and more comfortable than I expected.

Fantastic from start to finish. Great staff, upgraded to a loft, Great restaurants, shops etc. Loved it!

I booked a room for a one-night business stay. Got an upgrade as I checked in (to a regular room vs. mini). Room was spacious, clean, and enough room for me to be able to do work.

It's a great spot, just disappointed with the rooms. Good bar and coffee shop.

Great bath products. Nice robe by Wings and Horns. Very well located.

West 29th Street New York NY

Hotel highlights

  • Walking distance to 5th Avenue and Empire State Building
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Midtown, Ace Hotel New York is adjacent to 5th Avenue and within a 10-minute walk of other popular attractions like Empire State Building. This 280-room, 4-star hotel has a restaurant, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy a bite to eat at The Breslin, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

All 280 individually decorated accommodations feature a separate bedroom. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. MP3 docks, refrigerators, and minibars are also standard.


Property features

Guests of Ace Hotel New York enjoy a 24-hour fitness center, free WiFi in public areas, and conference space. Self parking is available for USD 65.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a computer station, express check-out, and free newspapers.

Room options

Medium King

1 King Bed | Sleeps 2

Medium Room One Queen Bed

1 Queen Bed | Sleeps 2

Bunk Bed Room 2 Twin Beds

2 Twin Beds | Sleeps 2

Medium Queen

1 Queen Bed | Sleeps 2

Guest reviews for Ace Hotel New York

Everyone (21) Couples (2) Family (2) Other (1)
4
Business Business

Great location. Awesome lobby. My room was very small, but the hotel was nice.

By on Jan 7, 2020

Review comment responded on Jan 7, 2020

Hi! Thanks so much for your feedback, we really appreciate it. We're so glad you enjoyed the hotel and we were happy to have you. Please don't hesitate to reach out if you have any other questions or need assistance with anything. Our team is here 24/7 for anything you may need. Cheers!

4
Family

We stay in New York often.Ace hotel is very good located, has a nice decor and a very pleasing staff.Room booked was not like the one picture and because of the Holiday season hotel staff was not available to give us a large king size room like was our intention to stay.Not hotel mistake since the pictures were misleading from Orbitz website. We stay in a full size bed that was of course roomy but not very comfortable.We will make sure we will stay in a large room next time

By on Jan 5, 2020

Review comment responded on Jan 6, 2020

Hi! Thanks so much for your feedback, we really appreciate it. We're glad you enjoyed the hotel and we werehappy to have you. So sorry about the mishap, next time you're here we will absolutely make sure everything goes smoothly. Please don't hesitate to reach out if you have any other questions or need assistance with anything. Our team is here 24/7 for anything you may need. We hope to see you back again soon. Cheers!

4
Partner Couples

Very cool space in the lobby Interesting guests. Great, central location.

By on Jan 2, 2020

Review comment responded on Jan 3, 2020

Hi, Thanks so much for your review. We're so happy that you enjoyed our space. We agree, our Lobby is the perfect place to people watch. Have a great week. xo, Jason and the Staff of Ace Hotel New York

4
Everyone

By on Dec 25, 2019

Review comment responded on Dec 25, 2019

Hi! Thanks so much for your feedback, we really appreciate it. We're so glad you enjoyed the hotel and we were happy to have you. Please don't hesitate to reach out if you have any other questions or need assistance with anything. Our team is here 24/7 for anything you may need. Cheers and Happy Holidays!

2
Everyone

By on Oct 27, 2019

Review comment responded on Oct 28, 2019

Hi! Thanks for your feedback, we appreciate it. We're so sorry you didn't full enjoy your stay with us. Our front desk team is here 24/7 to assist you with anything you may need and we would have been more than happy to move you to a different room or find another way to improve your stay with us. Please don't hesitate to reach out if you have any other questions. Cheers!

3
Everyone

I paid for this room online for a client, and when she got there she had to put her card down for incidentals. Upon check in they said the room was NOT paid for, so I filled out a credit card authorization form. They still then proceeded to charge my clients card.

By on Oct 19, 2019

Review comment responded on Nov 24, 2019

Hi! Thanks for your feedback, we really appreciate it. We would be more than happy to look into this matter for you. Please reach out to us and provide more information, we are not allowed to give out contact info on here but you should be able to find an email on our website. Please don't hesitate to reach out if you have any other quesitons or need anything else, our front desk team is here 24/7 to assist you with anything you may need. Cheers!

2
Family Business Business

Unfortunately the hotel is very run down and it looks like no body cares. We had to switch rooms twice, Air conditioner not working, Safe not working, shower leaking etc.

By on Jul 31, 2019

5
Everyone

By on Jun 3, 2019

Review comment responded on Jun 17, 2019

Thanks for all the love... Let me know when you're headed back to the city.

5
Everyone

By on Apr 12, 2019

Review comment responded on Apr 15, 2019

Thanks for the love!

5
Everyone

By on Mar 31, 2019

Review comment responded on Apr 1, 2019

Hi there! Thank you so much for the love! Happy to have had you here with us. Looking forward to seeing you again soon. All the best, Christopher C. Front Office Team

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