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Bentley Hotel

4.0 out of 5.0

Recent guest reviews

The staff was very helpful and friendly (Gabriela, et al.), however, we weren't real big on the actual room... in particular, the bathroom. The shower was the biggest issue: half of the shower was not covered by glass or curtain, getting water all over the floor, the toilet was right next to the door (which swung inward), so it was quiet difficult to close if you were already sitting. But again, the biggest issue was the shower. So much so that during or 3 night stay we only showered once. It just became too much of a hassle and we hated getting water all over the place. Luckily they stocked up on the towels, as we needed all but 2 to put on the ground. No free wi-fi unless you're in the lobby was a huge thumbs down. And we were on the 2nd floor (not recommended) and could hear EVERY horn, yell, and goings on outside, even with the ear plugs. If you're offered room 211, don't do it.

Although the interior of the hotel was somewhat dated , This was more than made up for by the friendly and courteous staff. It was raining outside and they offered us umbrellas one morning. The room was small but adequate

Staff was mostly nice. One lady was a bit unfriendly, but the rest of them made up for her.

The hotel is convenient . Restaraunts within walking didtant. Transportation easily accessible however pipes and air conditioner loud.

Location and staff of hotel was good. Need to fix extensions and electrical outlets. They were all too loose, made it hard to charge phones. Even nightstand clock and lamps, if they were slightly moved, they would come loose from extension. We had to ask for wash cloths, housekeeping would not replace after cleaning room for whatever reason. Shower leaked all over floor with half door, water ran along the sides of tub/wall/door on to floor when using shower head IN ANY POSITION. Only one light switch on wall of the three we found worked. Not sure if these problems were unique to our room or other rooms had same problems.

Loved this hotel! It wasn't too close to the city which was great for noise control and not being so crowded.

The staff could not have been nicer. The room was clean and comfortable. Many "upscale" amenities are in the room - though most come with a surcharge. View was lovely (East River & the Queensboro Bridge). The Upper East Side is more quiet than many other areas of Manhattan. Trains are about a 4 block hike through upscale neighborhoods. Only negative was a $75 "damage deposit fee". A full refund was given, but it seems rather unwelcoming. 4.5/5 stars

Great hotel with great views! Upgraded to a suite and it's totally worth it

The staff, facilities, room and view were all amazing. We had an issue with the heat, but the hotel fixed it. Quiet end of the street walkable to everything. Nicely updated with a cute little bar in the lobby.

The shower never got warm. The lighting is poor. When I tried to complain the staff wasn't interested. Look elsewhere.

Would stay here again due to location/proximity to family but would not come on a vacation. Room was large; furnishings and bathroom tired.

Would have been nice if they had breakfast . Lots of construction ambulance, was noisy

We have stayed in this hotel many times over several years and were very pleased with our accommodations. At our most recent stay, we found the hotel room to be clean and the staff to be pleasant. Unfortunately, the lobby was drab and in need of a make over. The furniture was worn out and some of the couches were torn. The furniture in our room was shabby and in need of replacement. While, there is free internet in the lobby, it is not free in the room. We found this to be an inconvenience and not acceptable. Most hotels offer free access in each room.

We arrived earlier than check-in time (around 1:00), so they held our luggage and took our number while we got a bite to eat nearby....which by the way, there are a lot of decent places to eat one block west on 1st Ave. While we were having lunch at the Ritz Diner (been there forever...great for bfast or lunch, not expensive), the front desk called and told us there was a room available now on a low floor, or would we prefer to wait for a room higher up. That was very nice to offer. The lobby is urban, industrial, chic. The room was well appointed, with very comfortable beds, all typical amenities of a good hotel, though was surprised that they charged for the coffee in the room...no matter...don't drink it. Bathroom is small, with little space for your things, but big enough...Overall we were very happy with our stay. Oh! One other thing. The battery in our safe was dead. Called the front desk, spoke to the manager, who agreed to lock our valuables in his office while we were out and the battery was replaced. Less than an hour later we returned to the hotel where they had replaced the battery AND cleaned the room already!

The hotel has excellent customer service from staff.

Staff very poorly trained. One of them was very unprofessional and rude, besides ignorant in her job. Sad, because the location has great views of the water and bridge.

AC did not work, room changed from riverview to cityview, parking payment did not charge, they charge for everything even water and coffee in the room, not easy to find taxi at this hotel

Bed was the best. Super cozy and the view was gorgeous! We got to check in early and have a nap which was great. We will be back soon :)

had a problem with dry cleaning but hotel staff dealt with it seemingly appropriately!

Room options

Suite, 1 Bedroom

King 1 | Sleeps 2

Deluxe Double Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Bentley Hotel

Everyone (20) Business (53) Couples (93) Family (57) Friends (45) Other (34)
3

what's up with the bathroom?

Everyone

The staff was very helpful and friendly (Gabriela, et al.), however, we weren't real big on the actual room... in particular, the bathroom. The shower was the biggest issue: half of the shower was not covered by glass or curtain, getting water all over the floor, the toilet was right next to the door (which swung inward), so it was quiet difficult to close if you were already sitting. But again, the biggest issue was the shower. So much so that during or 3 night stay we only showered once. It just became too much of a hassle and we hated getting water all over the place. Luckily they stocked up on the towels, as we needed all but 2 to put on the ground. No free wi-fi unless you're in the lobby was a huge thumbs down. And we were on the 2nd floor (not recommended) and could hear EVERY horn, yell, and goings on outside, even with the ear plugs. If you're offered room 211, don't do it.

By , from Oakland, CA on Sep 5, 2017

Review comment responded on Sep 8, 2017

Hello Marjorie J, Thank you for providing feedback on the Bentley Hotel. We apologize for any inconvenience encountered during your stay with us. Please contact us directly for your next visit. Ill ensure your next stay is exceptional and will even include wi-fi for you.

5

great staff

Everyone

Although the interior of the hotel was somewhat dated , This was more than made up for by the friendly and courteous staff. It was raining outside and they offered us umbrellas one morning. The room was small but adequate

By , from North Carolina on Sep 4, 2017

Review comment responded on Sep 14, 2017

Thank you for your review and I am glad you had a wonderful stay overall. We do hope to welcome you soon.

5

nice hotel. easy access to many things.

Everyone

Staff was mostly nice. One lady was a bit unfriendly, but the rest of them made up for her.

By , from Seattle Wa on Jun 8, 2017

Review comment responded on Jun 10, 2017

Thank you for your feedback. We hope to see you again soon.

3

convenient but loud

Everyone

The hotel is convenient . Restaraunts within walking didtant. Transportation easily accessible however pipes and air conditioner loud.

By on May 27, 2017

Review comment responded on May 29, 2017

Greetings, Thank you for your review regarding your recent stay with us. We are glad to see it seems you enjoyed your experience with us and we apologize for any inconvenience encountered. We hope to see you again soon. Sincerely, Bentley Guest Services Team

4
Everyone

Location and staff of hotel was good. Need to fix extensions and electrical outlets. They were all too loose, made it hard to charge phones. Even nightstand clock and lamps, if they were slightly moved, they would come loose from extension. We had to ask for wash cloths, housekeeping would not replace after cleaning room for whatever reason. Shower leaked all over floor with half door, water ran along the sides of tub/wall/door on to floor when using shower head IN ANY POSITION. Only one light switch on wall of the three we found worked. Not sure if these problems were unique to our room or other rooms had same problems.

By on May 22, 2017

Review comment responded on May 31, 2017

Thank you for taking the time out and providing us with your feedback of the Bentley hotel. Your feedback means a lot and is not taken lightly. We are pleases to know the locations and staff was accommodating to your needs. Please give a chance in welcoming you back.

5

hotel

Everyone

Loved this hotel! It wasn't too close to the city which was great for noise control and not being so crowded.

By on May 9, 2017

Review comment responded on May 11, 2017

Hello, Thank you for taking the time to provide us with feedback from your recent stay. We are delighted you enjoyed your experience with us and we hope to welcome you back soon. Cheers, Bentley Guest Services Team

5

bentley gave me a free upgrade

Everyone

The staff could not have been nicer. The room was clean and comfortable. Many "upscale" amenities are in the room - though most come with a surcharge. View was lovely (East River & the Queensboro Bridge). The Upper East Side is more quiet than many other areas of Manhattan. Trains are about a 4 block hike through upscale neighborhoods. Only negative was a $75 "damage deposit fee". A full refund was given, but it seems rather unwelcoming. 4.5/5 stars

By on Jan 30, 2017

Review comment responded on Feb 1, 2017

Good morning, Thank you for your feedback, glad to hear that everything went smooth and you enjoyed your stay with us. Regarding the authorization of $75 that was placed on your credit card, this is to guarantee any incidentals that might be consumed and billed to your room for your convenience. You have access to certain amenities that are not all free of charge therefore we do require a guarantee. I do apologize if this was not explained to you in a welcoming manner and hope that this did not impact the overall experience of your stay. Please do not hesitate to contact me for any future inquiries. I will be glad to assist. Best Regards, Esmee Kollenc Director of Front Office

5
Everyone

Great hotel with great views! Upgraded to a suite and it's totally worth it

By on Jan 23, 2017

Review comment responded on Jan 31, 2017

Thank you for your glowing review of The Bentley Hotel NYC. I am thrilled to hear you enjoyed your time with us and we hope to welcome you back soon!

5

great location and great view

Everyone

The staff, facilities, room and view were all amazing. We had an issue with the heat, but the hotel fixed it. Quiet end of the street walkable to everything. Nicely updated with a cute little bar in the lobby.

By on Dec 7, 2016

Review comment responded on Dec 13, 2016

Thank you for your 5-star review! We look forward to your next stay with us!

2

really expensive really mediocre

Everyone

The shower never got warm. The lighting is poor. When I tried to complain the staff wasn't interested. Look elsewhere.

By , from chicago on Dec 1, 2016

Review comment responded on Dec 6, 2016

Thank you for your review, although your comments are quite disheartening. I would like to apologize for the inconsistencies in service that you mentioned and will address with my staff.