Superior Room, 1 King or 1 Queen Bed
from $137
Bentley Hotel
4.0 out of 5.0
3.7
out of 5
Average Guest Review
See all 298 reviews
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Recent guest reviews
Location and staff of hotel was good. Need to fix extensions and electrical outlets. They were all too loose, made it hard to charge phones. Even nightstand clock and lamps, if they were slightly moved, they would come loose from extension. We had to ask for wash cloths, housekeeping would not replace after cleaning room for whatever reason. Shower leaked all over floor with half door, water ran along the sides of tub/wall/door on to floor when using shower head IN ANY POSITION. Only one light switch on wall of the three we found worked. Not sure if these problems were unique to our room or other rooms had same problems.
Loved this hotel! It wasn't too close to the city which was great for noise control and not being so crowded.
The staff could not have been nicer. The room was clean and comfortable. Many "upscale" amenities are in the room - though most come with a surcharge. View was lovely (East River & the Queensboro Bridge). The Upper East Side is more quiet than many other areas of Manhattan. Trains are about a 4 block hike through upscale neighborhoods. Only negative was a $75 "damage deposit fee". A full refund was given, but it seems rather unwelcoming. 4.5/5 stars
Great hotel with great views! Upgraded to a suite and it's totally worth it
The staff, facilities, room and view were all amazing. We had an issue with the heat, but the hotel fixed it. Quiet end of the street walkable to everything. Nicely updated with a cute little bar in the lobby.
The shower never got warm. The lighting is poor. When I tried to complain the staff wasn't interested. Look elsewhere.
Would stay here again due to location/proximity to family but would not come on a vacation. Room was large; furnishings and bathroom tired.
Would have been nice if they had breakfast . Lots of construction ambulance, was noisy
We have stayed in this hotel many times over several years and were very pleased with our accommodations. At our most recent stay, we found the hotel room to be clean and the staff to be pleasant. Unfortunately, the lobby was drab and in need of a make over. The furniture was worn out and some of the couches were torn. The furniture in our room was shabby and in need of replacement. While, there is free internet in the lobby, it is not free in the room. We found this to be an inconvenience and not acceptable. Most hotels offer free access in each room.
We arrived earlier than check-in time (around 1:00), so they held our luggage and took our number while we got a bite to eat nearby....which by the way, there are a lot of decent places to eat one block west on 1st Ave. While we were having lunch at the Ritz Diner (been there forever...great for bfast or lunch, not expensive), the front desk called and told us there was a room available now on a low floor, or would we prefer to wait for a room higher up. That was very nice to offer. The lobby is urban, industrial, chic. The room was well appointed, with very comfortable beds, all typical amenities of a good hotel, though was surprised that they charged for the coffee in the room...no matter...don't drink it. Bathroom is small, with little space for your things, but big enough...Overall we were very happy with our stay. Oh! One other thing. The battery in our safe was dead. Called the front desk, spoke to the manager, who agreed to lock our valuables in his office while we were out and the battery was replaced. Less than an hour later we returned to the hotel where they had replaced the battery AND cleaned the room already!
The hotel has excellent customer service from staff.
Staff very poorly trained. One of them was very unprofessional and rude, besides ignorant in her job. Sad, because the location has great views of the water and bridge.
AC did not work, room changed from riverview to cityview, parking payment did not charge, they charge for everything even water and coffee in the room, not easy to find taxi at this hotel
Bed was the best. Super cozy and the view was gorgeous! We got to check in early and have a nap which was great. We will be back soon :)
had a problem with dry cleaning but hotel staff dealt with it seemingly appropriately!
room nice and clean. nice view. Great location and nice staff
always a pleasure to stay at this Hotel. The internet is farmed out and can accommodate one device! I think that the access should be for the room and not one computer. My companion was not able to use her phone's wifi because of that. This is not a Hotel problem however I believe that a solution can/should be worked out with the provider in order to accommodate the client who pays much for the connection. I do and would recommend the Bentley to friends and family.
I had a horrible stay in the hotel. The next door neighbor brought a lot of people in the room to have a party, they were so loud and out of control (shouting and banging of the walls) in the middle of the morning. I had to call the FD 4 times yet they did not stop. I went down personally to the FD around 300am and wanted to move to a quiet room but FD was not even apologetic and did not care about my request to move he just told me i will call the authorities.
The rooms do not have enough electric outlets. I asked for an extension and was told repeatedly that I would get it but it never came! Still the Hotel is great and will stay again at the same location in a couple of weeks. The staff is very courteous and try to make your stay very pleasant. It is my favorite of the New York Hotels.
Located in Upper East Side within a short walk of Bloomingdale's, Bentley Hotel is within a mile (2 km) of other popular sights such as Barney's. This 197-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a fitness center. It's in central New York and also close to Rockefeller Center and Chrysler Building.
Dining
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, breakfast is available for a fee.
Bentley Hotel's 197 rooms are air-conditioned and provide minibars, free newspapers, and safes. Guests can expect WiFi and flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include phones, ironing boards, and desks.
Rooms
Property features
At Bentley Hotel, guests have access to a fitness center, WiFi in public areas, and a meeting room. If you drive, self parking is USD 25 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique hotel include a business center, express check-out, and free newspapers.
Guest reviews for Bentley Hotel
Everyone
Location and staff of hotel was good. Need to fix extensions and electrical outlets. They were all too loose, made it hard to charge phones. Even nightstand clock and lamps, if they were slightly moved, they would come loose from extension. We had to ask for wash cloths, housekeeping would not replace after cleaning room for whatever reason. Shower leaked all over floor with half door, water ran along the sides of tub/wall/door on to floor when using shower head IN ANY POSITION. Only one light switch on wall of the three we found worked. Not sure if these problems were unique to our room or other rooms had same problems.
hotel
Everyone
Loved this hotel! It wasn't too close to the city which was great for noise control and not being so crowded.
bentley gave me a free upgrade
Everyone
The staff could not have been nicer. The room was clean and comfortable. Many "upscale" amenities are in the room - though most come with a surcharge. View was lovely (East River & the Queensboro Bridge). The Upper East Side is more quiet than many other areas of Manhattan. Trains are about a 4 block hike through upscale neighborhoods. Only negative was a $75 "damage deposit fee". A full refund was given, but it seems rather unwelcoming. 4.5/5 stars
Review comment
Esmee K. responded on Feb 1, 2017
Good morning, Thank you for your feedback, glad to hear that everything went smooth and you enjoyed your stay with us. Regarding the authorization of $75 that was placed on your credit card, this is to guarantee any incidentals that might be consumed and billed to your room for your convenience. You have access to certain amenities that are not all free of charge therefore we do require a guarantee. I do apologize if this was not explained to you in a welcoming manner and hope that this did not impact the overall experience of your stay. Please do not hesitate to contact me for any future inquiries. I will be glad to assist. Best Regards, Esmee Kollenc Director of Front Office
Everyone
Great hotel with great views! Upgraded to a suite and it's totally worth it
Review comment
Andreas - Director Of Rooms responded on Jan 31, 2017
Thank you for your glowing review of The Bentley Hotel NYC. I am thrilled to hear you enjoyed your time with us and we hope to welcome you back soon!
great location and great view
Everyone
The staff, facilities, room and view were all amazing. We had an issue with the heat, but the hotel fixed it. Quiet end of the street walkable to everything. Nicely updated with a cute little bar in the lobby.
Review comment
Andreas - Director of Rooms responded on Dec 13, 2016
Thank you for your 5-star review! We look forward to your next stay with us!
really expensive really mediocre
Everyone
The shower never got warm. The lighting is poor. When I tried to complain the staff wasn't interested. Look elsewhere.
Review comment
Andreas - Director of Rooms responded on Dec 6, 2016
Thank you for your review, although your comments are quite disheartening. I would like to apologize for the inconsistencies in service that you mentioned and will address with my staff.
Everyone
Would stay here again due to location/proximity to family but would not come on a vacation. Room was large; furnishings and bathroom tired.
Review comment
Mike - General Manager responded on Nov 16, 2016
Thank you for your review. We apologize for the minor issues that you mentioned and will use your feedback to improve our product.
Everyone
Would have been nice if they had breakfast . Lots of construction ambulance, was noisy
Review comment
Mike - General Manager responded on Nov 16, 2016
Thank you for your review. I will be sure to share your comments with the appropriate team members and use your feedback to improve our overall product. I do want to mention that we have a small Grab and Go Cafe in the Lobby for a quick Breakfast (muffins, bagels, croissants, yogurt parfaits, coffee) as well as an in-room a la carte dining menu for a more substantial Breakfast.
no washcloths but otherwise amiable.
Everyone
Review comment
Mike - General Manager responded on Oct 31, 2016
Hello, Thank you for your review and kind words regarding our staff. I do want to mention that we have 2 on-site restaurants (Prime at the Bentley and Prime Service Station) as well as a Lobby Cafe for grab and go items. We also offer in-room service for Breakfast if you prefer a more substantial breakfast. perhaps on your next visit, you could enjoy some of these options.
hotel in need of refurbishing
Everyone
We have stayed in this hotel many times over several years and were very pleased with our accommodations. At our most recent stay, we found the hotel room to be clean and the staff to be pleasant. Unfortunately, the lobby was drab and in need of a make over. The furniture was worn out and some of the couches were torn. The furniture in our room was shabby and in need of replacement. While, there is free internet in the lobby, it is not free in the room. We found this to be an inconvenience and not acceptable. Most hotels offer free access in each room.
Review comment
Mike - General Manager responded on Oct 10, 2016
Thank you for your review and continued patronage. We apologize for the minor issues that you mentioned and will use your feedback to improve our product.
Hello, Thank you for taking the time to provide us with feedback from your recent stay. We are delighted you enjoyed your experience with us and we hope to welcome you back soon. Cheers, Bentley Guest Services Team