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Recent guest reviews

Great staff. Very clean.

Convenient location

Great stay

The Arlo Midtown is a very pretty hotel tucked onto an unassuming block in midtown. The rooms are absolutely tiny, but very well designed with notably comfortable beds, and a very nice bathroom. The staff was friendly, and helpful, and the rooms were clean and well-kept. The area around the hotel isn't great -- lots of homeless people on the sidewalks, dirty, noisy, but that's midtown for you.

Would be nice to have coffee maker in rooms but really appreciated the customer service and efforts in providing me with my needs

Rooms were cold and quiet. Great location in midtown to Times Square etc..east Uber pick up spot etx

Wonderful staff, nice lounge/bar area, beautiful roof top and nice, simple, modern rooms.

Great hotel!!

No room service, roof top very small, no tables available in two occasions, gym very limited

We had such a great time here! Recommend it highly

Rooms were small even though that’s how most NYC hotel rooms are. Front desk staff and all housekeeping staff were extremely nice and helpful every time. The food and accommodations they gave were top notch. Would come again!

Great location close to theaters, Times Square, and local bars/restaurants. Really cool bar off the lobby that turns open air in the day/evening. The rooftop bar didn’t have any staff set up when we checked it out, but the weather wasn’t great. Took a star off because you have to stream Netflix and stuff from your own phone which sucks.

I specifically paid for 2 beds and it was only one king so me and my business partner didn’t even stay and we were still charged.

I stayed two nights and I liked virtually everything except the view from my room of guest rooms from the neighboring hotels. Those guests could see us and we could see them. Arlo is clean, well-appointed, and has a bar, coffee shop, and restaurant on the ground floor which is great. The elevator system is very sophisticated and took me a minute to figure it out but when I did, it was great. The room was kind of small but it is expected in NYC. The room was very clean, with nice color combinations, a great bed, and the showerhead was powerful. No complaints whatsoever.

We had a great time, rooms was clean and staff was very friendly at check in Room was very small but cozy - they made a mistake at check in and they didn’t charge my card for deposit, instead of reaching out to us via email or text. They inactivated our card which was disappointing - - we will stay here again and recommend this hotel

Great location!

West 38th Street New York NY

Hotel highlights

  • Walking distance to Times Square and Madison Square Garden
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Manhattan, Arlo Midtown is within a 10-minute walk of popular sights such as Times Square and Madison Square Garden. This 4-star hotel has 489 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.


Dining

In addition to a restaurant that serves lunch and dinner, you can also enjoy a drink at the rooftop bar. You can sip a beverage at the coffee shop/cafe. To-go breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

55-inch LED TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Free local calls, hair dryers, and laptop-compatible safes are also available.


Property features

Arlo Midtown offers a gym, a rooftop terrace, and free WiFi in public areas. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include a 24-hour business center, express check-out, and a terrace.

Room options

Room

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Room, 2 Double Beds, Terrace

2 Double Beds | Sleeps 4

Guest reviews for Arlo Midtown

Everyone (24) Couples (28) Family (18)
4
Family Partner Couples

Great staff. Very clean.

By on Sep 9, 2022

Review comment responded on Sep 9, 2022

Hello Eric,Thank you for your feedback !

3
Family

Convenient location

By on Aug 11, 2022

Review comment responded on Aug 11, 2022

We appreciate your response, Thank you for choosing Arlo Midtown.

5
Partner Couples

Great stay

By on Aug 9, 2022

Review comment responded on Aug 9, 2022

Thank you for your response! Have a wonderful rest of your day.

4
Business Business

The Arlo Midtown is a very pretty hotel tucked onto an unassuming block in midtown. The rooms are absolutely tiny, but very well designed with notably comfortable beds, and a very nice bathroom. The staff was friendly, and helpful, and the rooms were clean and well-kept. The area around the hotel isn't great -- lots of homeless people on the sidewalks, dirty, noisy, but that's midtown for you.

By on Aug 1, 2022

Review comment responded on Aug 1, 2022

Hi Jonathan, Thank you for taking the time to write your feedback! We are very glad to know that our rooms and staff have made a positive impact on your stay. Unfortunately, midtown does have its challenges, but here at Arlo we do our best to ensure that our guests feel as safe as possible. We thank you for taking the time to stay with us! All the best,

5
Business Business

Would be nice to have coffee maker in rooms but really appreciated the customer service and efforts in providing me with my needs

By on Jul 19, 2022

Review comment responded on Jul 19, 2022

Hi Kathleen, We appreciate your feedback, we will be more than sure to consider your suggestion. Thank you for choosing us here at Arlo Midtown for your stay, have a wonderful day! Best,

5
Friends

Rooms were cold and quiet. Great location in midtown to Times Square etc..east Uber pick up spot etx

By on Jun 25, 2022

Review comment responded on Jun 25, 2022

Hello William , thank you for your feedback . It makes us happy to hear you enjoyed your stay . We d love to see you back .

5
Everyone

By on Jun 23, 2022

5
Family

Wonderful staff, nice lounge/bar area, beautiful roof top and nice, simple, modern rooms.

By on Jun 19, 2022

Review comment responded on Jun 19, 2022

Hello Andrew , we appreciate your lovely review and cant wait to see you again Best Wishes

5
Family

Great hotel!!

By on Jun 14, 2022

Review comment responded on Jun 14, 2022

Thank you for your recent review of the hotel

3
Family

No room service, roof top very small, no tables available in two occasions, gym very limited

By on Jun 13, 2022

Review comment responded on Jun 13, 2022

Hi Mario, We're sorry that our hotel was perhaps not the best fit for your recent visit. We appreciate your transparency and wish you the best on your future visits to our beautiful city. All the Best, Maggie Houston Stokes General Manager

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