Skip to main content
Beginning of main content

Row NYC

4.0 out of 5.0

Recent guest reviews

Booked the Row because of price and location. It's only a block or two from Times Square and in the middle of the theater district. We had twin beds and they were uncomfortable. But the room was large (for NYC), clean and fairly quiet. I'd recommend only if you needed to stay within a budget.

Good location, but noisy, small room and hidden fees. Overall disappointed with both Row NYC and Orbitz since they should have integrated the "facilities fee" to the cost per night when comparing against other hotels.

The hotel itself is actually quite well put-together for the location it's in. Right in the heart of Manhattan, the hotel has some fantastic amenities and is very clean. The negatives (which are glaring) are that the rooms are microscopic (which can be a given in Manhattan) and that the staff are some of the rudest, most disorganized people I've ever worked with. They treated my entire 9 person party like garbage at all times and regularly disseminated incorrect or contradictory information about every single service the establishment offers. Overall, nice location and building, but poorly staffed.

We stay at ROW because we love the location. We come to NYC to see the shows. Most theaters are close by.

Just one night stay before and after cruise. Room before was an awesome upgrade Room after was a disappointment. Billed as a city view??!!?? Room was near ice machine and it was noisy late into the night.

Its the most smallest room I have ever rent in NY. I paid US$ 250 + accomodations fees and got a tiny bed and a room for a kid.

All in all, this hotel exceeded my expectations for NYC. The rooms aren't huge, but they are sufficient. The location is hard to beat. Very central to Times Square, with tons of convenience elements all around you. Fitness center was solid as well. Check-in was easy and that staffer was very friendly. Checking out however, was kind of a drag. For some reason, the desk seemed to be particularly slow at moving people out. I would still reco this hotel to friends and I'd stay there again.

For the Price, the hotel has old, small And not nice rooms

good attention to the lobby. noise Room on the 7th floor

Every year I visit New York, and stay at the Hotel, its great!!

Great staff / Customer service. Very nice room. Hotel is in a very nice location in NYC

I have stayed at this hotel dozens of of times over the past twenty years. It was the Milford Plaza and the ROW. It was generally a good experience.Now it is a disaster. The check in process is pure torture. They make you line up to Pre-Check IN . You get a Pre claims check so you can leave your luggage with the Hotel . I guess people who are not guest try to leave their luggage there because of location. Front desk workers seem confused. Very crowded lobby now. It feels like Penn Station. I will not stay there again.

The location of the hotel is excellent. The hotel itself was ok (clean, reasonably sized rooms in good condition, etc.) but everything felt dark and closed in - for example the ceilings in the hallways are all black making it feel a bit like a tunnel. The staff was not very helpful - no matter what you needed the response was "get in line" (and there always seemed to be a line at registration). While checking in, I was approached by a female staff person who invited me to come over to a kiosk after registering because she had a special welcome gift for me. That "gift" was the opportunity to go to a breakfast the next morning to listen to a Wyndham vacation club sales pitch. On top of that she wanted me to put down $50 to secure my spot at the breakfast which she said would be refunded after I attended.

The location is great with a comfortable bed. Rooms are small but look nice. There is a smell throughout the hotel, could use some air fresheners. Parking was difficult, if you are not familiar with the city then make sure to get a map and prices of parking garages before you get there. Hotel valet guy told me where the garage was but when I got there it looked full. Cars parked in the entrance. There may of been another entrance but I already had a backup planned so I went there.

Great location. Close to Time Square and theatres, subway, and great restaurants.

Website pictures were not matching to the actual look of the room

I had stayed at Row NYC 2 years ago and it was a great experience. This time was disappointing. We found it difficult to get anything we needed from extra pillows, to toilet paper, to clean towels. We had to ask staff multiple times. We also never could get a hold of anyone with the phone and had to walk down to the front desk. Then they would call and we still would not get what we needed. On a positive note the concierge was incredible. He got us Broadway tickets, restaurant reservations and more! I do love the location of this hotel. It is right in the theatre district, a few blocks from time square and right on the Hop on Hop off bus routes.

The hotel was nice, very busy, and very tidy. The rooms were a little cramped, but the beds were comfortable. The bathroom didn't have a locking door, and seemed to be a bit aged in appearance. Overall, the staff were okay. The maids were very pushy on our last day to find out when we were going and we had three separate housekeeping calls at our door despite us not having called for them and being on time wth check out (check out was at noon, we left around 11:45). The hotel had a great location, and we found it easily accessible to get to all of our destinations quickly.

The hotel was clean and the staff were polite. The check in process was confusing and involved too much paperwork for a reservation I made in advance online. We also couldn't get the hotel wifi to work. My biggest complaint was that I called in advance to find out where the parking garage was located and confirm the price. The person I spoke to on the phone told me it was "right next to the hotel." This is not true. It is not even on 8th Ave. It is on 44th street about 3/4 down the block, closer to 7the Ave. She also told me a different price than what it actually cost. It is also unclear if you need to have your parking ticket validated if you self-parked (they only specified for valet parking on the check out letter). You MUST have your ticket validated at the front desk if you want the discounted pricing.

I definitely recommend this hotel, it's a clean room friendly personal working over there and comfortable so yeah definitely recommend it

700 8th Avenue New York NY

Hotel highlights

  • Walking distance to Broadway and Times Square
  • Free WiFi in public areas
  • Onsite dining
  • Fitness center

Located in Hell's Kitchen, Row NYC is within a 5-minute walk of Broadway and within 15 minutes of other popular attractions like Times Square. This 4-star hotel has 2 restaurants along with a fitness center and a 24-hour business center. Centrally located in Manhattan, the hotel is also a short walk from Macy's and Rockefeller Center.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Get a pick-me-up at the coffee shop/café. Start each morning with continental breakfast, available for a fee from 7 AM to 11:30 AM.


Rooms

The rooms are air-conditioned and have an array of amenities, including iPod docks, laptop-compatible safes, and phones. Guests can expect WiFi and 32-inch LCD TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Renovated in 2014, Row NYC offers a fitness center, free WiFi in public areas, and a 24-hour business center. Self parking is available for USD 40 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a computer station, express check-in, and express check-out.

Room options

Standard Room

Full 1 | Queen 1 | Sleeps 2

Deluxe Room, City View

Full 1 | Queen 1 | Sleeps 2

Premium Room, City View (Full)

Full 1 | Queen 1 | Sleeps 2

Deluxe Room, 2 Double Beds, City View

Full 2 | Sleeps 4

Guest reviews for Row NYC

Everyone (98) Business (34) Couples (44) Students (1) Family (41) Other (26) Friends (37)
3

value hotel in a great location

Everyone
View from my room.

Booked the Row because of price and location. It's only a block or two from Times Square and in the middle of the theater district. We had twin beds and they were uncomfortable. But the room was large (for NYC), clean and fairly quiet. I'd recommend only if you needed to stay within a budget.

By , from Lexington, KY on Oct 17, 2017

2

good location, however disappointed

Everyone

Good location, but noisy, small room and hidden fees. Overall disappointed with both Row NYC and Orbitz since they should have integrated the "facilities fee" to the cost per night when comparing against other hotels.

By , from Mexico City on Oct 16, 2017

3

great facilities for the location, terrible staff

Everyone

The hotel itself is actually quite well put-together for the location it's in. Right in the heart of Manhattan, the hotel has some fantastic amenities and is very clean. The negatives (which are glaring) are that the rooms are microscopic (which can be a given in Manhattan) and that the staff are some of the rudest, most disorganized people I've ever worked with. They treated my entire 9 person party like garbage at all times and regularly disseminated incorrect or contradictory information about every single service the establishment offers. Overall, nice location and building, but poorly staffed.

By , from Los Angeles, CA on Oct 9, 2017

4

friendly

Everyone

We stay at ROW because we love the location. We come to NYC to see the shows. Most theaters are close by.

By on Oct 9, 2017

4

location

Everyone

Just one night stay before and after cruise. Room before was an awesome upgrade Room after was a disappointment. Billed as a city view??!!?? Room was near ice machine and it was noisy late into the night.

By , from NY NY on Oct 8, 2017

3

too expensive and too small

Everyone

Its the most smallest room I have ever rent in NY. I paid US$ 250 + accomodations fees and got a tiny bed and a room for a kid.

By , from Lima on Oct 7, 2017

4

convenient to times square

Everyone

All in all, this hotel exceeded my expectations for NYC. The rooms aren't huge, but they are sufficient. The location is hard to beat. Very central to Times Square, with tons of convenience elements all around you. Fitness center was solid as well. Check-in was easy and that staffer was very friendly. Checking out however, was kind of a drag. For some reason, the desk seemed to be particularly slow at moving people out. I would still reco this hotel to friends and I'd stay there again.

By , from Chi on Sep 28, 2017

3

old hotel

Everyone

For the Price, the hotel has old, small And not nice rooms

By , from NY on Sep 25, 2017

4

good location for the price friendly staff

Everyone

good attention to the lobby. noise Room on the 7th floor

By on Sep 24, 2017

4

excelente location, i will go back.

Everyone

Every year I visit New York, and stay at the Hotel, its great!!

By on Aug 23, 2017