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Recent guest reviews

Great room, cool hotel, good location, but the elevators... need work. Every time I had to go up or down, I had to wait a while for the elevator to arrive, then had to stop on almost every one of the 12 floors in transit. There are 8 elevators, and only 12 floors, so this should not be a problem, but it seems that only 2 or 3 of these elevators are running. Not a huge deal, but when it takes you 10 minutes to go up or down, and it's not necessary, it's not great. Otherwise, wonderful hotel.

Management took over an hour and a half to discuss staff entering my room without knocking at 8:44 AM.

It was a nice perfect size room ill be back soon 😄

This property is Bad I arrive in one of the room drawer don’t have flooring and they move me to other room but it’s dirty the tub has mold

Could be cleaner, staff wasn’t friendly, needs paint, bed wasn’t comfortable. Facility fee is pointless

Perfect location and friendly staff. Great lounge area!

Location was great. Staff very friendly Room nice, clean small though adequate for the value

This hotel is in a great location for a trip to NYC. Clean lobby and rooms. Spacious room and great views. Walking distance to theaters and Time Square and convenient to subway stations.

The Elevators where cool! And my room had an amazing view!

I loved the location of the hotel, very clean and the atmosphere was amazing. We had an awesome view in our room of New York City

Location is amazing, housekeeping could have been better

So I cant remember whether or not, it says they have mini fridges in the room or not, but for a superior room, I didnt have a fridge or a microwave. Device casting to TV didn't work. Almost had someone from room service unlock and open my door without knocking. Had to quickly let them know I was fine.

8th Avenue New York NY

Hotel highlights

  • Steps from Music Box Theatre and The Majestic Theater
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Midtown, Row NYC is next to popular attractions like Music Box Theatre and The Majestic Theater. This 1300-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a fitness center, and a 24-hour business center.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/café. Continental breakfast is offered for a fee each morning from 7 AM to 11:30 AM.


Rooms

The 1300 rooms have an array of amenities, including iPod docks, laptop-compatible safes, and phones. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Ironing boards, desks, and wardrobes or closets are also available. Housekeeping is available on request.


Property features

At Row NYC, guests have access to a fitness center, free WiFi in public areas, and a 24-hour business center. Self parking is available for USD 40 per night. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include a computer station, express check-in, and express check-out.

Room options

Superior Room (ADA)

1 Double Bed | Sleeps 2

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Superior Room (Two Twin)

2 Twin Beds | Sleeps 2

Superior Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Row NYC

Everyone (203) Couples (63) Business (34) Students (1) Family (66) Other (26) Friends (37)
2
Everyone

By on Mar 16, 2020

Review comment responded on Mar 16, 2020

Thanks for taking the time to leave your feedback. It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

5
Everyone

By on Mar 14, 2020

Review comment responded on Mar 14, 2020

Thank you for the 5 out of 5 rating! We're thrilled to see how much you enjoyed staying at ROW NYC. We look forward to hosting​ you again in the near future! Thank you again for sharing. Have a terrific day!

4
Everyone

Great room, cool hotel, good location, but the elevators... need work. Every time I had to go up or down, I had to wait a while for the elevator to arrive, then had to stop on almost every one of the 12 floors in transit. There are 8 elevators, and only 12 floors, so this should not be a problem, but it seems that only 2 or 3 of these elevators are running. Not a huge deal, but when it takes you 10 minutes to go up or down, and it's not necessary, it's not great. Otherwise, wonderful hotel.

By on Mar 12, 2020

Review comment responded on Mar 12, 2020

Thank you for the 4/5 review! It's excellent you enjoyed your time with us so much! We're delighted you appreciated our prime location. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our elevators with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon! Have a beautiful day!

5
Everyone

By on Mar 8, 2020

Review comment responded on Mar 8, 2020

Thank you for the 5/5 rating! It's excellent you enjoyed your time at ROW NYC so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon. Have a fantastic day!

2
Everyone

Management took over an hour and a half to discuss staff entering my room without knocking at 8:44 AM.

By on Mar 3, 2020

Review comment responded on Mar 3, 2020

We appreciate you taking the time to share your feedback. We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward. We hope you'll give us another opportunity to host you in the future for a more positive experience.

5
Everyone

It was a nice perfect size room ill be back soon 😄

By on Feb 24, 2020

Review comment responded on Feb 24, 2020

Thank you for the excellent review! It's wonderful you had such a fantastic stay at ROW NYC! The comfort and happiness of our guests are important to us. We're thrilled you enjoyed our large and comfortable rooms so much. That's what we like to see! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

5
Everyone

By on Feb 21, 2020

Review comment responded on Feb 21, 2020

Thanks for the perfect rating! We can't wait to see you again soon for another amazing experience at ROW NYC. Have a fantastic day!

2
Everyone

By on Feb 15, 2020

Review comment responded on Feb 21, 2020

We appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

1
Business Business

This property is Bad I arrive in one of the room drawer don’t have flooring and they move me to other room but it’s dirty the tub has mold

By , from Los Angeles on Feb 12, 2020

Review comment responded on Feb 21, 2020

We appreciate you taking the time to share your feedback, Jm. We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

3
Family

Could be cleaner, staff wasn’t friendly, needs paint, bed wasn’t comfortable. Facility fee is pointless

By on Feb 11, 2020

Review comment responded on Feb 21, 2020

We appreciate that you took the time to share your feedback. We're glad you had a pleasant stay with us despite our services not exceeding your expectations. We've addressed your concerns with the appropriate members of our team so that we may improve moving forward. We hope to host you again soon so we can share a more positive experience that our guests are accustomed to.

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