Our room was nothing likebthe picutres was so outdated, curtains absolutely dirty, bed was probably 20 years old, peeling wall paper, dirty walls. Orbitz moved our room 3 tomes and this was what we got stuck with
This hotel used to be one of our go-to places. It is now dated, crowded, and uncomfortable. The white spaces are dingy. The bar staff was lovely.
Check in was a long ordeal, only two staff were slowly checking in a long line of people, on slow computers, we had to wait an hour, standing, to checkin and then take the bags down to be held in the basement. Then when we came back for our room, had to get in the same line and wait again to get the key cards. Otherwise, the room was fine.
SHOCKING service - rude staff, room was not as advertised. Worst hotel experience I have ever had
Staff
Do not go there!!!
There was a conflict of communication at the front desk regarding our room not being cleaned on Monday. I must say that our room had been cleaned on Saturday and Sunday but suddenly on Monday no service. We approached the front desk and I was told that the person my husband had spoken and said someone would be up shortly didn’t exists and that no one was at the desk where we had spoken to this mysterious person. In other words she basically accused us of not telling the truth. She continued to tell me what she couldn’t do and made me feel really small as if I was lying. Tonya came to the rescue and at least tried to help in the situation. She asked what we needed such as towels toilet paper etc. which was an attempt to help and greatly appreciated. I do believe we would stay there again because of the accessibility of the property. It is convenient. But I did not like the way we were responded to as a customer. If you are having staffing issues and room cleaning was not possible that day it’s important to state that. I can understand issues that come up. Don’t make me feel like I’m lying or that I don’t have the intelligence to figure things out! It was clear that there was no one there to clean the room.
Close to everything.
Fantastic area, especially for theatre.
For the money, this is a great hotel! Great staff, location, comfortable beds and blackout shades. I would stay here again.
Great proximity to all shows, security in the lobby was peace of mind. WTer and ice machine in hallway was convenient. Refilled my bottle the whole trip.
it was ok
We couldn’t even get washcloth to take a bath. The elevator was crowded and smelled very bad everyday. It took over an hour to check in front desk is extremely slow. The stair was locked in case of an emergency.
Average
There was mold in the shower
Great fun hotel. Just ended with some kinds of animals and bites. Like fleas Other than that nice!!!
Great location. Nice rooms. Close to everytjing. Definate would return. Elevator though is way too packed and takes a long time.
Necesita que las mucamas limpien y no nadamas tiendan las camas
Room AC was too noisy. Could hardly sleep. The "smart" lift system takes forever to arrive on your floor. Pass
Located in Manhattan, Row NYC is within a 5-minute walk of popular attractions such as Broadway and Times Square. This 1331-room, 4-star hotel has 2 restaurants and 2 bars/lounges, along with a 24-hour business center.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/cafe. Continental breakfast is offered for a fee each morning from 7 AM to 11:00 AM.
Guests can expect free wired Internet and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include iPod docks, free international calls, and free long-distance calls. Housekeeping is available on request.
Guests of Row NYC enjoy features like a 24-hour business center, a computer station and express check-out. Self parking is available for USD 45 per night. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include a porter/bellhop and a gift shop.
Our room was nothing likebthe picutres was so outdated, curtains absolutely dirty, bed was probably 20 years old, peeling wall paper, dirty walls. Orbitz moved our room 3 tomes and this was what we got stuck with
This hotel used to be one of our go-to places. It is now dated, crowded, and uncomfortable. The white spaces are dingy. The bar staff was lovely.
Thank you for sharing your feedback, Sheryl, and for your continued patronage.We appreciate your input. It's great that you loved our friendly staff. However, we'll be addressing your concerns about the condition and comfort of our accommodations with the appropriate members of our management team.We look forward to having you back again soon for an even more positive experience.
Check in was a long ordeal, only two staff were slowly checking in a long line of people, on slow computers, we had to wait an hour, standing, to checkin and then take the bags down to be held in the basement. Then when we came back for our room, had to get in the same line and wait again to get the key cards. Otherwise, the room was fine.
We appreciate the feedback, Robin.We're happy you had a pleasant stay with us despite our services not exceeding your expectations. We'll address your concerns regarding our check-in with the appropriate members of our team moving forward.We do hope to host you again soon for a more positive experience.
SHOCKING service - rude staff, room was not as advertised. Worst hotel experience I have ever had
We appreciate you taking the time to share your feedback, Charles.We're disappointed to hear that your experience was tarnished by your interactions with some members of our team and that your room was not up to par with your expectations. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel, so we'll be sure to discuss your concerns at our next team meeting.We hope you'll give us another opportunity to host you in the future for a more positive experience.
Staff
Thank you for the kind review, Enrique!We're delighted your experience at ROW NYC was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!We look forward to sharing a more amazing time with you soon!
Do not go there!!!
We appreciate the feedback, Marek.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
There was a conflict of communication at the front desk regarding our room not being cleaned on Monday. I must say that our room had been cleaned on Saturday and Sunday but suddenly on Monday no service. We approached the front desk and I was told that the person my husband had spoken and said someone would be up shortly didn’t exists and that no one was at the desk where we had spoken to this mysterious person. In other words she basically accused us of not telling the truth. She continued to tell me what she couldn’t do and made me feel really small as if I was lying. Tonya came to the rescue and at least tried to help in the situation. She asked what we needed such as towels toilet paper etc. which was an attempt to help and greatly appreciated. I do believe we would stay there again because of the accessibility of the property. It is convenient. But I did not like the way we were responded to as a customer. If you are having staffing issues and room cleaning was not possible that day it’s important to state that. I can understand issues that come up. Don’t make me feel like I’m lying or that I don’t have the intelligence to figure things out! It was clear that there was no one there to clean the room.
Thank you for sharing your feedback, Ola.We regret that your experience with us was less than ideal. We're disappointed to hear the service you received wasn't up to par. Providing our guests with exceptional service is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve in the future.We hope you'll give us another chance to show you the service we're truly capable of providing.
Close to everything.
We appreciate you leaving your feedback with us, Cheryl.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
Fantastic area, especially for theatre.
We appreciate the feedback, Michael.While we are glad you enjoyed our ideal location, we're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service on which we pride ourselves. Please feel free to reach out to our hotel team directly to discuss your experience further.
We appreciate the feedback, Jonathan.It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.