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Row NYC

4.0 out of 5.0

Recent guest reviews

I've stayed at ROW NYC twice now for short weekend stays and will definitely continue to stay there again. The hotel is clean and the staff is great. I would highly recommend this hotel if you're looking for an affordable place to stay in the city that is central to Broadway shows, good food options and Times Square.

I normally do not like to write a negative review because it makes me again into a negative mood. But this time, we had horrible experience. NYC Row is advertised as a 4 star in Orbitz, I'd give it to 0 star if I could. It is filthy in the bathroom and full of dusk everywhere in the room. It does not have coffee or tea in the room, which you expect in every hotel, let alone a 4 star. Most of the staff are NOT friendly and NOT helpful, especially the staff named Philips, he was rude and not willing to listen to me describe my issue. Ann was willing to listen to me after I showed the photos I took of my room. She was horrified after seeing those photos. The checked in time is 4pm and we arrived at 3:30pm and could not check in to rest after long walk and early flight. We came back near mid-night only to find out that our room is so dirty and the bed sheet is not changed. So we called the staff to look at it. They offer to clean our room at mid-night. The noise insulation is so bad that we heard all the cars beeps and sirens on the streets around us. The heater also made a lot of noise too. I took a bunch of phones of the room, but wont go too extreme to kill this hotel.

Room was extremely small and could have been cleaned better

I will NEVER stay here again. Check-in took an eternity and there was no reason for it, the staff was not friendly and were impatient, our room was dirty (looked as if it hadn't been swept in weeks), room temp was awful/not consistent--you get the point. Luckily, we were only in the room for a small amount of time. I was extremely disappointed and will talk anyone and everyone out of staying here.

I was doubtful about booking my stay at Row NYC after reading reviews but glad I did. Pleasantly Surprised. Friendly staff, Excellent Location, Clean Rooms... Seriously, I couldn't have had a better Stay. Upon arriving I was quickly checked in. The room was clean. Small, yes. But cozy and sleek.The housekeeping staff was Awesome!!! Very, Very pleased! I wish cards were left in rooms by the staff so I could thank them by name. I felt safe at all times, coming and going at all hours.* Perfect location* A computer bank is in the lobby. I was able to print out my boarding passes with ease. Plenty of computers and printers. My flight didn't depart it 5hrs after check out. I was able to check my bags and go exploring a bit more before catching my flight. I plan to to stay at Row NYC from now on!!

Check in was fast and easy, everyone seemed surprised by the $27 facility fee per day which is clearly stated in the reservation. Room was NYC small but we didn't stay in it much, and perfectly clean. We met people from all over the globe. Has a nice bar and 5 vendor restaurant

"requested" a queen bed and received a full bed. They were overbooked & had nothing else. Bathroom was so small you could barely move (2ft x 3 ft). My bath towel was torn. It took 2 days too get a water bottle. And then there's the hidden daily fee of 30.00/day in addition to regular room rate. Merely for being there. Only positive was the location.

Was a great room, staff was helpful and even provided me with a king bed instead of a full.

We were told we could check in at 3 and had made plans around that. Then the next gentleman who came on to the desk was rude and nasty and told us it would be 4. Then proceeded to tell me how great my room is... the room I could not see until 4. When we got in the room it was small, but kind of expected that with NYC and the age of the hotel. The bathroom had stickers from the previous occupants make up stuck to the sink. There were no wash clothes provided that first day. Also, the mattress was not very good. I don't mind paying for quality, but if I am going to be charged... I expect more than what we received.

Hotel was very busy, almost like a European hotel. Young and hip. Great concierge experience, staff was very nice. Rooms were clean and quiet. Close to Times Square but not noisy on 14 th floor

Heat in room NOT working even after maintance crew came twice as called. Room ended up being very cold both nights. I would recommend hotel if things were corrected.

The refused to give late check out so that in itself left us walking the streets with no place to go for over 7 hours. I wasn't feeling very good to make matters worse. The couple of items I didn't take a picture of was the huge cockroach that greeted us by the elevators right after going up the stairs. And the dirty spots stains on the towels. The room service didn't give us toilet paper so my husband had to get it. Maybe this is acceptable for a Holiday Inn BUT A 4 STAR IN THE DELUXE ROOM PAYING WELL OVER 250.00 A NIGHT? Absolutely not. I've attached a few pictures so you can see the high quality of detail they claim to have. Oh, one last thing I also didn't bother taking a photo of was the trash people set out side their rooms like pizza boxes and they sat out there for over 24 hours. GROSS!! Oh and BTW that door from picture is speckled with mold incase you were wondering what the black speckles were.

The room was dirty, paint falling off the walls and ceilings, mold in the bathroom, dust all over (the hair dryer was covered in gunk) - honestly I don't think they have done anything with the hotel in 25 years - see photos

The hotel was clearly revamped into some pseudo modern look but still had some of the old components (e.g., panel heater/radiator). Overall the stay was really nice. The house keeping staff were by far the most friendly people, not only in the hotel but in the city (from who I encountered). The front desk staff looked preoccupied (with no line) and shouted directions on which place to stand in the 0 other people line. Perhaps is a NYC thing where manners are a thing of the past, but having that demeanor represent the company is unfortunate.

We already had a bad experience with go air link transportation we arrived to the hotel @ 3:30 am and coming to tell us that they have no rooms available so we got send to a different hotel didn't make it till 4:30 am to the other hotel, not just that we had to come back the next day at check out time and see if they had a room ready for us so that made us lose half of our day trying to figure out if we had a place to stay when we already paid for our stay!! And on top of that they act like normal like if not tired and all we need is a room to stay, didn't apalogize or anything.... bottom line Worse experince ever!!! DON'T STAY AT THIS HOTEL, think about it twice before booking!!!

Great location for the money. Would highly recommend for people who want to be close to this area with an affordable price.

We got great time and slept excellent. This is very closely to everything.

The standard room was small. It was as big as my family room at home including the toilet.

The staff was friendly and they keep the facility and rooms clean, but our room had peeling paint - chipped tile and the bathroom could use updating. They do have a nice bar and their location in the city is outstanding.

700 8th Avenue New York NY

Located in Hell's Kitchen, Row NYC is within a 5-minute walk of Broadway and within 15 minutes of other popular attractions like Times Square. This 4-star hotel has 2 restaurants along with a fitness center and a 24-hour business center. Centrally located in New York, the hotel is also a short walk from Frames Bowling Lounge and Macy's.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Get a pick-me-up at the coffee shop/café. For your convenience, a continental breakfast is served for a fee each morning from 7 AM to 11:30 AM.


Rooms

The rooms are air-conditioned and have an array of amenities, including iPod docks, laptop-compatible safes, and phones. Guests can expect WiFi and 32-inch LCD TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Renovated in 2014, Row NYC features a fitness center, a 24-hour business center, and a computer station. Valet parking is available for USD 70.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and a gift shop.

Room options

Standard Room

Queen 1 | Full 1 | Sleeps 2

Deluxe City View Full

Queen 1 | Full 1 | Sleeps 2

Premium City View Full

Queen 1 | Full 1 | Sleeps 2

Deluxe City View Two Double

Full 2 | Sleeps 4

Guest reviews for Row NYC

Everyone (57) Business (34) Couples (44) Family (41) Other (26) Friends (37)
4

nice hotel in great nyc location

Everyone

I've stayed at ROW NYC twice now for short weekend stays and will definitely continue to stay there again. The hotel is clean and the staff is great. I would highly recommend this hotel if you're looking for an affordable place to stay in the city that is central to Broadway shows, good food options and Times Square.

By , from Washington, DC on Jan 19, 2017

1

this hotel motel level and dirty.

Everyone

I normally do not like to write a negative review because it makes me again into a negative mood. But this time, we had horrible experience. NYC Row is advertised as a 4 star in Orbitz, I'd give it to 0 star if I could. It is filthy in the bathroom and full of dusk everywhere in the room. It does not have coffee or tea in the room, which you expect in every hotel, let alone a 4 star. Most of the staff are NOT friendly and NOT helpful, especially the staff named Philips, he was rude and not willing to listen to me describe my issue. Ann was willing to listen to me after I showed the photos I took of my room. She was horrified after seeing those photos. The checked in time is 4pm and we arrived at 3:30pm and could not check in to rest after long walk and early flight. We came back near mid-night only to find out that our room is so dirty and the bed sheet is not changed. So we called the staff to look at it. They offer to clean our room at mid-night. The noise insulation is so bad that we heard all the cars beeps and sirens on the streets around us. The heater also made a lot of noise too. I took a bunch of phones of the room, but wont go too extreme to kill this hotel.

By , from Buffalo, NY on Jan 3, 2017

3
Everyone

Room was extremely small and could have been cleaned better

By on Dec 27, 2016

1

good location but that's it

Everyone

I will NEVER stay here again. Check-in took an eternity and there was no reason for it, the staff was not friendly and were impatient, our room was dirty (looked as if it hadn't been swept in weeks), room temp was awful/not consistent--you get the point. Luckily, we were only in the room for a small amount of time. I was extremely disappointed and will talk anyone and everyone out of staying here.

By on Dec 21, 2016

5

great hotel!!! pleasantly suprised.

Everyone

I was doubtful about booking my stay at Row NYC after reading reviews but glad I did. Pleasantly Surprised. Friendly staff, Excellent Location, Clean Rooms... Seriously, I couldn't have had a better Stay. Upon arriving I was quickly checked in. The room was clean. Small, yes. But cozy and sleek.The housekeeping staff was Awesome!!! Very, Very pleased! I wish cards were left in rooms by the staff so I could thank them by name. I felt safe at all times, coming and going at all hours.* Perfect location* A computer bank is in the lobby. I was able to print out my boarding passes with ease. Plenty of computers and printers. My flight didn't depart it 5hrs after check out. I was able to check my bags and go exploring a bit more before catching my flight. I plan to to stay at Row NYC from now on!!

By , from San Antonio, Tx on Dec 19, 2016

3

near theater district

Everyone

Check in was fast and easy, everyone seemed surprised by the $27 facility fee per day which is clearly stated in the reservation. Room was NYC small but we didn't stay in it much, and perfectly clean. We met people from all over the globe. Has a nice bar and 5 vendor restaurant

By , from Wyoming NY on Dec 16, 2016

2

very misleading

Everyone

"requested" a queen bed and received a full bed. They were overbooked & had nothing else. Bathroom was so small you could barely move (2ft x 3 ft). My bath towel was torn. It took 2 days too get a water bottle. And then there's the hidden daily fee of 30.00/day in addition to regular room rate. Merely for being there. Only positive was the location.

By , from Florida on Dec 16, 2016

4
Everyone

Was a great room, staff was helpful and even provided me with a king bed instead of a full.

By on Dec 15, 2016

3

not a lot for your money.

Everyone

We were told we could check in at 3 and had made plans around that. Then the next gentleman who came on to the desk was rude and nasty and told us it would be 4. Then proceeded to tell me how great my room is... the room I could not see until 4. When we got in the room it was small, but kind of expected that with NYC and the age of the hotel. The bathroom had stickers from the previous occupants make up stuck to the sink. There were no wash clothes provided that first day. Also, the mattress was not very good. I don't mind paying for quality, but if I am going to be charged... I expect more than what we received.

By , from Texas on Dec 13, 2016

4

weekend with the girls

Everyone

Hotel was very busy, almost like a European hotel. Young and hip. Great concierge experience, staff was very nice. Rooms were clean and quiet. Close to Times Square but not noisy on 14 th floor

By on Dec 12, 2016