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Row NYC

4.0 out of 5.0

Recent guest reviews

Pro: The hotel was close to Broadway/Times Square. Cons: The room was tiny, and I could barely move around in the bathroom without bumping into something. There was a wet spot of I-don't-know-what (hopefully it was water?) right next to my bed, which I stepped on while changing shoes. Gross. The bathroom door had a brownish smudge of what was possibly blood, which my girlfriend noticed right away and had to clean off before she ralphed.

The hotel had a great location. The hotel staff was very friendly. The housekeeping would clean our room and leave us less towels than when we started with when we checked in

Loved NYC and it's people. Biggest surprise was the friendliness of the people! People were helpful. So many wonderful experiences from Broadway to the culinary delights.

We stayed at the Row NYC for 6 nights. The location of the hotel is very convenient, as it is only a two block walk to Times Square and most Broadway Shows are also an easy walk. That is about all the Row NYC has going for it. The hotel service is awful and cleanliness is not a priority. During our 6 nights there, our room was not cleaned for the first 3 days. On the first day it took us 3 telephone calls and over 2 hours to get someone to come to our room. At that point we had missed our dinner reservations and were pushing it to make it to a show, so we finally just asked to towels. When they brought them, they were given to us with no apology. After the second day, we got back to the room and it was not cleaned again. Upon request, a supervisor came to our room to inspect (though he went to the wrong room to start). He too did not apologize, rather he tried to figure out if it was our fault. The same situation occurred and day 3. We asked to speak to the general manager who was not available, and never called us, though we requested they do so. Also, the rooms are smaller than your tyical hotel, the pillows are not comfortable, our shower had mildew all around the window and the onsite bar service takes forever. If you are only concerned with location, this hotel may work. As for everything else, the hotel is lacking greatly.

The hotel is a brothel in disguise. Hotel staff was very rude.

Great location but lacking in customer service. Bar tender was awful. Rooms are tiny and ours was by the elevator which was so loud it kept us up at night.

Things started wrong. Small room & Dirty room. However they handled it without a doubt and moved me to another room.

Room on the 16th floor was well maintained and clean. Room attendants accommodated my odd schedule. This was my second stay at the ROW. I will stay there again.

Overall had a good time there. Happy with my room, quiet and clean.

Nice, centrally located to town square & within walking distance.

This hotel is conveniently located in the NYC Theater District. Walk to Ed Sullivan Theater, Central Park, Time Square and many famous shops and bars. The rooms are small but have relatively new furniture and beds. One drawback is poor lighting. The staff was friendly and helpful. The hotel has a bar & a small store, a restaurant and confectionery. Uber, city cabs and buses pull up out front. Best feature - clean!

Excellent for a one night stay! Right near time square but the rooms are clean and quiet.

Zac who works the front desk, and. Checked us in was great. So helpful and sweet..

Be prepared to spend at least an hour at check in. In addition they charge exuberant fees for sending packages to the hotel and for any day of keeping those packages.

Staff nice and hotel was in a great location. The only thing was that the room was very small. There were 2 of us staying in the room and it felt like we had to climb over eachother to get from one side of the bed to the other or to the bathroom.

I've stayed at ROW NYC twice now for short weekend stays and will definitely continue to stay there again. The hotel is clean and the staff is great. I would highly recommend this hotel if you're looking for an affordable place to stay in the city that is central to Broadway shows, good food options and Times Square.

I normally do not like to write a negative review because it makes me again into a negative mood. But this time, we had horrible experience. NYC Row is advertised as a 4 star in Orbitz, I'd give it to 0 star if I could. It is filthy in the bathroom and full of dusk everywhere in the room. It does not have coffee or tea in the room, which you expect in every hotel, let alone a 4 star. Most of the staff are NOT friendly and NOT helpful, especially the staff named Philips, he was rude and not willing to listen to me describe my issue. Ann was willing to listen to me after I showed the photos I took of my room. She was horrified after seeing those photos. The checked in time is 4pm and we arrived at 3:30pm and could not check in to rest after long walk and early flight. We came back near mid-night only to find out that our room is so dirty and the bed sheet is not changed. So we called the staff to look at it. They offer to clean our room at mid-night. The noise insulation is so bad that we heard all the cars beeps and sirens on the streets around us. The heater also made a lot of noise too. I took a bunch of phones of the room, but wont go too extreme to kill this hotel.

Room was extremely small and could have been cleaned better

I will NEVER stay here again. Check-in took an eternity and there was no reason for it, the staff was not friendly and were impatient, our room was dirty (looked as if it hadn't been swept in weeks), room temp was awful/not consistent--you get the point. Luckily, we were only in the room for a small amount of time. I was extremely disappointed and will talk anyone and everyone out of staying here.

I was doubtful about booking my stay at Row NYC after reading reviews but glad I did. Pleasantly Surprised. Friendly staff, Excellent Location, Clean Rooms... Seriously, I couldn't have had a better Stay. Upon arriving I was quickly checked in. The room was clean. Small, yes. But cozy and sleek.The housekeeping staff was Awesome!!! Very, Very pleased! I wish cards were left in rooms by the staff so I could thank them by name. I felt safe at all times, coming and going at all hours.* Perfect location* A computer bank is in the lobby. I was able to print out my boarding passes with ease. Plenty of computers and printers. My flight didn't depart it 5hrs after check out. I was able to check my bags and go exploring a bit more before catching my flight. I plan to to stay at Row NYC from now on!!

700 8th Avenue New York NY

Hotel highlights

  • Walking distance to Broadway and Times Square
  • Onsite dining
  • Fitness center
  • 24-hour business center

Located in Hell's Kitchen, Row NYC is within a 5-minute walk of Broadway and within 15 minutes of other popular attractions like Times Square. This 4-star hotel has 2 restaurants along with a fitness center and a 24-hour business center. Centrally located in New York, the hotel is also a short walk from Macy's and Rockefeller Center.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Get a pick-me-up at the coffee shop/café. For your convenience, a continental breakfast is served for a fee each morning from 7 AM to 11:30 AM.


Rooms

The rooms are air-conditioned and have an array of amenities, including iPod docks, laptop-compatible safes, and phones. Guests can expect WiFi and 32-inch LCD TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Renovated in 2014, Row NYC features a fitness center, a 24-hour business center, and a computer station. Valet parking is available for USD 70.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and a gift shop.

Room options

Standard Room

Queen 1 | Full 1 | Sleeps 2

Deluxe Room, City View

Queen 1 | Full 1 | Sleeps 2

Premium Room, City View (Full)

Queen 1 | Full 1 | Sleeps 2

Deluxe Room, 2 Double Beds, City View

Full 2 | Sleeps 4

Guest reviews for Row NYC

Everyone (72) Business (34) Couples (44) Family (41) Other (26) Friends (37)
3

convenient but cramped

Everyone

Pro: The hotel was close to Broadway/Times Square. Cons: The room was tiny, and I could barely move around in the bathroom without bumping into something. There was a wet spot of I-don't-know-what (hopefully it was water?) right next to my bed, which I stepped on while changing shoes. Gross. The bathroom door had a brownish smudge of what was possibly blood, which my girlfriend noticed right away and had to clean off before she ralphed.

By , from Huntington Beach, CA on Jun 10, 2017

4

nice location to times square and theaters

Everyone

The hotel had a great location. The hotel staff was very friendly. The housekeeping would clean our room and leave us less towels than when we started with when we checked in

By , from Michigan on Jun 5, 2017

4

great location

Everyone

Loved NYC and it's people. Biggest surprise was the friendliness of the people! People were helpful. So many wonderful experiences from Broadway to the culinary delights.

By on Jun 3, 2017

2

great location, but awful service

Everyone

We stayed at the Row NYC for 6 nights. The location of the hotel is very convenient, as it is only a two block walk to Times Square and most Broadway Shows are also an easy walk. That is about all the Row NYC has going for it. The hotel service is awful and cleanliness is not a priority. During our 6 nights there, our room was not cleaned for the first 3 days. On the first day it took us 3 telephone calls and over 2 hours to get someone to come to our room. At that point we had missed our dinner reservations and were pushing it to make it to a show, so we finally just asked to towels. When they brought them, they were given to us with no apology. After the second day, we got back to the room and it was not cleaned again. Upon request, a supervisor came to our room to inspect (though he went to the wrong room to start). He too did not apologize, rather he tried to figure out if it was our fault. The same situation occurred and day 3. We asked to speak to the general manager who was not available, and never called us, though we requested they do so. Also, the rooms are smaller than your tyical hotel, the pillows are not comfortable, our shower had mildew all around the window and the onsite bar service takes forever. If you are only concerned with location, this hotel may work. As for everything else, the hotel is lacking greatly.

By , from Ohio on Jun 3, 2017

2
Everyone

The hotel is a brothel in disguise. Hotel staff was very rude.

By on Jun 1, 2017

3

decent location- that's about it.

Everyone

Great location but lacking in customer service. Bar tender was awful. Rooms are tiny and ours was by the elevator which was so loud it kept us up at night.

By on May 29, 2017

3
Everyone

Things started wrong. Small room & Dirty room. However they handled it without a doubt and moved me to another room.

By on May 10, 2017

4

the row nyc on 8th and 45th

Everyone

Room on the 16th floor was well maintained and clean. Room attendants accommodated my odd schedule. This was my second stay at the ROW. I will stay there again.

By , from Milwaukee on May 2, 2017

5

nice hotel close to all amenities.

Everyone

Overall had a good time there. Happy with my room, quiet and clean.

By , from New York on May 2, 2017

5
Everyone

Nice, centrally located to town square & within walking distance.

By on Apr 28, 2017