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Row NYC

4.0 out of 5.0

Recent guest reviews

I had stayed at Row NYC 2 years ago and it was a great experience. This time was disappointing. We found it difficult to get anything we needed from extra pillows, to toilet paper, to clean towels. We had to ask staff multiple times. We also never could get a hold of anyone with the phone and had to walk down to the front desk. Then they would call and we still would not get what we needed. On a positive note the concierge was incredible. He got us Broadway tickets, restaurant reservations and more! I do love the location of this hotel. It is right in the theatre district, a few blocks from time square and right on the Hop on Hop off bus routes.

The hotel was nice, very busy, and very tidy. The rooms were a little cramped, but the beds were comfortable. The bathroom didn't have a locking door, and seemed to be a bit aged in appearance. Overall, the staff were okay. The maids were very pushy on our last day to find out when we were going and we had three separate housekeeping calls at our door despite us not having called for them and being on time wth check out (check out was at noon, we left around 11:45). The hotel had a great location, and we found it easily accessible to get to all of our destinations quickly.

The hotel was clean and the staff were polite. The check in process was confusing and involved too much paperwork for a reservation I made in advance online. We also couldn't get the hotel wifi to work. My biggest complaint was that I called in advance to find out where the parking garage was located and confirm the price. The person I spoke to on the phone told me it was "right next to the hotel." This is not true. It is not even on 8th Ave. It is on 44th street about 3/4 down the block, closer to 7the Ave. She also told me a different price than what it actually cost. It is also unclear if you need to have your parking ticket validated if you self-parked (they only specified for valet parking on the check out letter). You MUST have your ticket validated at the front desk if you want the discounted pricing.

I definitely recommend this hotel, it's a clean room friendly personal working over there and comfortable so yeah definitely recommend it

Great location. Nice lobby. Rooms not well kept which was hard to miss in such a small place. Staff was not very helpful and the wait to check in or ask a question was extremely long.

Good stay, rooms could be a lot cleaner, most of the staff was very rude, they seemed anoyed by their jobs! If management improve thise details it will definetely be a 4 star hotel! Great Location and comfy beds!

We had an excellent time visiting NYC. The hotel is in a great location and close to shops and restaurants. The room was small but comfortable.

The facilities need some TLC. The tiles at the bottom of the corridors walls were missing. Also the A/C cannot be controlled to a temperature lower than 65 F. During our stay in July it felt hot during the nights.

To start, parking was not as advertised. To self park, the hotel website said it was $40, but that's only for the first 6 hours. It actually ends up being over $60 overnight. To add, we paid extra for a city view. The "city view," consisted of water tanks outside of our window, and the windows were so filthy you could hardly enjoy a view out of them anyways.

Row NYC is in a very convenient location. It is a clean, well maintained hotel at a good price. However, it is a high rise hotel with many units, but they only have four staff members working front desk, so at peak hours it can take about 40 minutes to work your way through the line to check in. Spending nearly an hour in line to check in to a hotel wastes precious vacation time. We probably will not stay here again.

They have 6 elevators but only two work at a time which is very frustrating. Waiting for the elevator took 10 mins plus sometimes. The first room I booked and paid for was a standard room- it was super small the bathroom door was broke and the shower looked dirty. They were able to accommodate me in a larger cleaner room at a discounted rate per night and was very nice about apologizing. One night I asked for extra towels and it took 1.5 hours for them to bring it (lady said the staff was running late bc the trains weren't working) Location is great- however wouldn't stay there again.

Pro: The hotel was close to Broadway/Times Square. Cons: The room was tiny, and I could barely move around in the bathroom without bumping into something. There was a wet spot of I-don't-know-what (hopefully it was water?) right next to my bed, which I stepped on while changing shoes. Gross. The bathroom door had a brownish smudge of what was possibly blood, which my girlfriend noticed right away and had to clean off before she ralphed.

The hotel had a great location. The hotel staff was very friendly. The housekeeping would clean our room and leave us less towels than when we started with when we checked in

Loved NYC and it's people. Biggest surprise was the friendliness of the people! People were helpful. So many wonderful experiences from Broadway to the culinary delights.

We stayed at the Row NYC for 6 nights. The location of the hotel is very convenient, as it is only a two block walk to Times Square and most Broadway Shows are also an easy walk. That is about all the Row NYC has going for it. The hotel service is awful and cleanliness is not a priority. During our 6 nights there, our room was not cleaned for the first 3 days. On the first day it took us 3 telephone calls and over 2 hours to get someone to come to our room. At that point we had missed our dinner reservations and were pushing it to make it to a show, so we finally just asked to towels. When they brought them, they were given to us with no apology. After the second day, we got back to the room and it was not cleaned again. Upon request, a supervisor came to our room to inspect (though he went to the wrong room to start). He too did not apologize, rather he tried to figure out if it was our fault. The same situation occurred and day 3. We asked to speak to the general manager who was not available, and never called us, though we requested they do so. Also, the rooms are smaller than your tyical hotel, the pillows are not comfortable, our shower had mildew all around the window and the onsite bar service takes forever. If you are only concerned with location, this hotel may work. As for everything else, the hotel is lacking greatly.

The hotel is a brothel in disguise. Hotel staff was very rude.

Great location but lacking in customer service. Bar tender was awful. Rooms are tiny and ours was by the elevator which was so loud it kept us up at night.

Things started wrong. Small room & Dirty room. However they handled it without a doubt and moved me to another room.

Room on the 16th floor was well maintained and clean. Room attendants accommodated my odd schedule. This was my second stay at the ROW. I will stay there again.

Overall had a good time there. Happy with my room, quiet and clean.

700 8th Avenue New York NY

Hotel highlights

  • Walking distance to Broadway and Times Square
  • Onsite dining
  • Fitness center
  • 24-hour business center

Located in Hell's Kitchen, Row NYC is within a 5-minute walk of Broadway and within 15 minutes of other popular attractions like Times Square. This 4-star hotel has 2 restaurants along with a fitness center and a 24-hour business center. Centrally located in Manhattan, the hotel is also a short walk from Macy's and Rockefeller Center.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Get a pick-me-up at the coffee shop/café. For your convenience, a continental breakfast is served for a fee each morning from 7 AM to 11:30 AM.


Rooms

The rooms are air-conditioned and have an array of amenities, including iPod docks, laptop-compatible safes, and phones. Guests can expect WiFi and 32-inch LCD TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Renovated in 2014, Row NYC features a fitness center, a 24-hour business center, and a computer station. Self parking is available for USD 40 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and a gift shop.

Room options

Standard Room

Queen 1 | Full 1 | Sleeps 2

Deluxe Room, City View

Queen 1 | Full 1 | Sleeps 2

Premium Room, City View (Full)

Queen 1 | Full 1 | Sleeps 2

Deluxe Room, 2 Double Beds, City View

Full 2 | Sleeps 4

Guest reviews for Row NYC

Everyone (82) Business (34) Couples (44) Students (1) Family (41) Other (26) Friends (37)
3

perfect location in theatre district

Everyone

I had stayed at Row NYC 2 years ago and it was a great experience. This time was disappointing. We found it difficult to get anything we needed from extra pillows, to toilet paper, to clean towels. We had to ask staff multiple times. We also never could get a hold of anyone with the phone and had to walk down to the front desk. Then they would call and we still would not get what we needed. On a positive note the concierge was incredible. He got us Broadway tickets, restaurant reservations and more! I do love the location of this hotel. It is right in the theatre district, a few blocks from time square and right on the Hop on Hop off bus routes.

By , from Milwaukee, WI on Aug 14, 2017

4

nice hotel with good location

Students

The hotel was nice, very busy, and very tidy. The rooms were a little cramped, but the beds were comfortable. The bathroom didn't have a locking door, and seemed to be a bit aged in appearance. Overall, the staff were okay. The maids were very pushy on our last day to find out when we were going and we had three separate housekeeping calls at our door despite us not having called for them and being on time wth check out (check out was at noon, we left around 11:45). The hotel had a great location, and we found it easily accessible to get to all of our destinations quickly.

By , from St Andrews, Scotland on Aug 4, 2017

3

decent hotel close to times square

Everyone

The hotel was clean and the staff were polite. The check in process was confusing and involved too much paperwork for a reservation I made in advance online. We also couldn't get the hotel wifi to work. My biggest complaint was that I called in advance to find out where the parking garage was located and confirm the price. The person I spoke to on the phone told me it was "right next to the hotel." This is not true. It is not even on 8th Ave. It is on 44th street about 3/4 down the block, closer to 7the Ave. She also told me a different price than what it actually cost. It is also unclear if you need to have your parking ticket validated if you self-parked (they only specified for valet parking on the check out letter). You MUST have your ticket validated at the front desk if you want the discounted pricing.

By , from Baltimore, MD on Jul 25, 2017

4

good

Everyone

I definitely recommend this hotel, it's a clean room friendly personal working over there and comfortable so yeah definitely recommend it

By on Jul 21, 2017

3

ok but...

Everyone

Great location. Nice lobby. Rooms not well kept which was hard to miss in such a small place. Staff was not very helpful and the wait to check in or ask a question was extremely long.

By on Jul 20, 2017

5

overall a good experience but it could be better!

Everyone

Good stay, rooms could be a lot cleaner, most of the staff was very rude, they seemed anoyed by their jobs! If management improve thise details it will definetely be a 4 star hotel! Great Location and comfy beds!

By , from New Haven, CT. on Jul 19, 2017

4

great location! close to times square and broadway

Everyone
Bremen High School

We had an excellent time visiting NYC. The hotel is in a great location and close to shops and restaurants. The room was small but comfortable.

By , from Atlanta, GA on Jul 12, 2017

4

row hotel

Everyone

The facilities need some TLC. The tiles at the bottom of the corridors walls were missing. Also the A/C cannot be controlled to a temperature lower than 65 F. During our stay in July it felt hot during the nights.

By , from San German, Puerto Rico on Jul 6, 2017

3

did not live up to expectations

Everyone

To start, parking was not as advertised. To self park, the hotel website said it was $40, but that's only for the first 6 hours. It actually ends up being over $60 overnight. To add, we paid extra for a city view. The "city view," consisted of water tanks outside of our window, and the windows were so filthy you could hardly enjoy a view out of them anyways.

By , from Chicago, Il on Jul 1, 2017

3

needs more front desk staff.

Everyone

Row NYC is in a very convenient location. It is a clean, well maintained hotel at a good price. However, it is a high rise hotel with many units, but they only have four staff members working front desk, so at peak hours it can take about 40 minutes to work your way through the line to check in. Spending nearly an hour in line to check in to a hotel wastes precious vacation time. We probably will not stay here again.

By , from New Bedford, MA on Jun 29, 2017