This was the perfect location for our trip to New York City. We found that the staff was friendly, polite, and professional. Just off Central Park, you can see Time Square down the street from the front door of the hotel. We love the location, room size and the condition of the hotel, not to mention how safe it was to get around to Madison Avenue, fifth Avenue and all the fantastic sites we wanted to see. I would highly recommend staying here or their sister hotel next-door WestHouse Hotel. We had the greatest trip to NYC and the perfect stay. Thanks for everything, we will be back.